AutoClick
My recent experience: try to avoid this company Good: Cheap price Bad: Cheap for reasons I rented the car in CDG(Paris). Made the reservation online in advance, and I managed to go there by myself without using their shuttle bus. Based on my later experience back to airport, their shuttle bus service is also very bad. The company office is off the airport, location is not that good. First, the car options are limited and they couldn't even hold the car for us on time, so we had to push back half day. Second, cars there are kind of old, most of them are over 40K KM already. And third, they hold huge deposit fee, like 2500 euros. Last, their work hours are also limited, they close at 5pm, and leave people waiting there until 9pm, so you have to return the car by 9pm. The worst thing for us is those people are dis-honest as I can tell. Well, we left some stuff in the car which we forgot to take, then we found out that after we returned the car and we were at the airport already. So we called them and asked them for help. They said they searched the car, but told us found nothing. We couldn't go back because they were closed and our flight is also near, but I realized that it wouldn't make the difference anyway because I strongly suspect they actually took the stuff, though I don't have direct evidence. We are very sure we left them in the car and we remember the locations as well, and there is no way they couldn't find it. Sorry it's our fault and lesson, but the way they did is also suspicious and no good at all. I definitely will avoid them in the future business.
Unprofessional and unhelpful. Understaffed for collection of vehicle - had to wait in the dark outside the airport for the shuttle bus for nearly half an hour, not even clear that I was in the right place. Then about 20 minutes' drive to get to car hire venue. I was glad there was
Taken 1500 euros from our credit card 6 months after we returned the car without any explanation, invoice or communication since we took the car back. We knew it was damaged but they said they would let us know. We heard nothing just an email to say they had taken the money from our credit card. The damage was not our fault.
Just do not hire with them!!!. They tried to charge previous damages
We rented a car in June in Lisbon. we parked in a space where we should pay but didn't realise that. we got a ticket to pay and when returned the car we mentioned this and asked how we can pay. We were told in a very nice way not to worry and that the company will take care of the fee and charge my card. I agreed thinking that's helpful. end of October I've received a letter from Algarve council asking me to pay 30euros! I was shocked and just checked my account...I then found out I was double charged some different amount (by mistake) and when contacted Lisbon branch they said they charge for this service 40euros! I was not aware when I was nicely informed not to worry! then my ticket went up to 30euros as of course I am so late! I anyway had to pay for this myself so I am charged for what service!!! you created more issues as you charged me twice for this and I cannot solve the issue as no one bothers to reply! and instead of 10euros I now had to pay 30!!!!! Very unprofessional service in Lisbon branch just look nice but when comes to any issue they are so arrogant!
Excellent efficient rental experience with guaranteed model of car less than one year old and a full/full fuel policy. My excess was also promptly refunded on return. Only things that let them down a little was that they didn't come to the airport to pick me up as quick as I thought they would, and I had to ring them
Total scam. Our car broke down. They asked me to pay for repairs and then I would get reimbursement. I had a 3mo old so didn't have many options. It has been months and no communication. Oh and now they have debited my card without authorisation 6 months after.
Nice cars but if they find so much as a dead bug on the windscreen (and trust me they scrutinise) they will deduct repairs
The car was not the one that we have reserved. Then they have forced to buy full insurance, we had no choice at night. Upon the return it is impossible to find a petrol station near the airport. Somehow we have managed this. But last they have charged extra 80 EUR for extra cleaning of the car, for only some sand from the beaches!!!!
Did not like thistle
Very good
To be fair, the cars, pick-up and drop-of services are as advertised. Apart from that Autoclick is a terrible experience. While they have low upfront fares the catch is selling consumers additional insurance coverage. Just Say No? Doesn't matter. They will charge you anyway "for the full package of assurance that you took as extra". Avoid this company! They are Scam Artists!
Good service at desk. Given an upgraded car which was too large for some of the roads we needed to use
Easy, friendly, quick and transparent
Did what we expected