Travelling from Dublin to Cork by train, which was stopped by fallen tree on line. When we eventually started moving again and I had some idea of arrival time, I phoned Easirent to advise them of the delay. I was told that they only hold the booking for an hour from stated arrival time at booking and that the car was no longer available. They said they had one car left - a 7-seater for well over €500 for 7 days - for 2 people. No chance: made do with taxis. No mention of the one hour limitation anywhere on the "front page" of the on-line voucher - I have not bothered to look at the small print.

City/airport:

Quasimodo's rating of their experience of Easirent: (1/5) on 13 September 2022

Verified ReduceMyExcess customer

we found the guy on the reception (bob was his name) very pushy in trying to sell us their extra insurance, tried to intimidate us to buy theirs & warned us it could take us weeks for us to get our money re-reimbursed if we had to claim on it, he said that if we did claim on it they wouldn't give the the insurance company any invoices to settle the claim , as that was their policy !! we continued to say no to him but he said what we had was a load of rubbish & wouldn't cover any damage done to the car, a very overall nasty experience,we found this tactic very nasty indeed also he claimed it would take 4 to 8 weeks for us to get our excess deposit back!! not a nice company to deal with at all stay clear!!

City/airport:

HIGHERWATTHER's rating of their experience of Easirent: (1/5) on 12 September 2022

Verified ReduceMyExcess customer

This was a disaster. Unless we agreed to pay their excess insurance,which was more than the car rental charge, they cancelled our contract. As we would not do this we were left without a car. We had to make other arrangements for further travel.

City/airport:

Spud's rating of their experience of Easirent: (1/5) on 3 September 2022

Verified ReduceMyExcess customer

Very good.

City/airport:

Grant's rating of their experience of Easirent: (4/5) on 30 August 2022

Verified ReduceMyExcess customer

Cheapest I could find. OK if you want no frills. The staff and location feel a bit dodgy but they picked us up and dropped us off and everything went smooth enough. The car was decent but the air on needed gassing.

City/airport:

Mr Hall's rating of their experience of Easirent: (1.5/5) on 28 August 2022

Verified ReduceMyExcess customer

Patient given v delayed flight

City/airport:

ND's rating of their experience of Easirent: (5/5) on 22 May 2022

Verified ReduceMyExcess customer

Great value. Good car. Unfair poor reviews

City/airport:

Ian's rating of their experience of Easirent: (4/5) on 10 April 2022

Verified ReduceMyExcess customer

I have used Easirent for many years because thier rates are very good but this experience was less than satisfactory. When I collected the car they did not have a card reader, some excuse about Internet access in the area however they did have WiFi. To their credit they did give me a free upgrade and the vehicle was excellent. I picked it up the day after I landed at Bristol so didn't require an airport transfer. When I returned the car I was told there was no transfer available due to Covid!! I was forced to walk for 15 minutes to the airport, dragging a very heavy case in very blustery conditions. At 70 years of age with some serious health issues this was appalling. I would certainly think twice about using them again.

City/airport:

Shirl's rating of their experience of Easirent: (3.5/5) on 17 February 2022

Verified ReduceMyExcess customer

Good clean vehicles and very reasonably priced

City/airport:

Kevlar's rating of their experience of Easirent: (4.5/5) on 13 December 2021

Verified ReduceMyExcess customer

Booked the car for 3 days 23.33 Pounds per day, asked before it was possible to book with a debit card, they confirmed via website chat that was possible but had to purchase extra insurance for 14.50 pounds per day so, the total booking was 113.50 for 3 days. arrived in Stansted paid a total of 266 pounds for 3 days or no car, take it or leave it... real scam

City/airport:

Bureaufly's rating of their experience of Easirent: (1/5) on 28 November 2021

Just awful. No car, no refund for ages. Rude on the phone, told lies about me. AVOID!

City/airport:

Phil's rating of their experience of Easirent: (1/5) on 17 November 2021

Rip off merchants, offered a shuttle service which did not exist

City/airport:

Easirent Car Hire ripoff Merchants's rating of their experience of Easirent: (1/5) on 8 November 2021

Absolutely disgusting face to face customer service, my husband was named driver but because he didn’t have a credit card they refused us even though I had mine and we are married!!! They wanted another £190 from us in order to allow him to drive, there was no empathy or advice on how we could move forward……except £££ of course, we bid goodbye and waited in a cold shelter for another bus back to terminal where we got sorted with no issues with Avis who were absolutely professional to deal with!!!!

City/airport:

Paula's rating of their experience of Easirent: (1/5) on 25 August 2021

Verified ReduceMyExcess customer

Abominable. By far the worst hire car company I’ve ever rented from. Two cars, both needed oil topping up - oil warning lamps left, right and centre, tyres low, empty of petrol, nobody answering the phone - everything you dread about hiring cars happened.

City/airport:

Al's rating of their experience of Easirent: (1/5) on 22 August 2021

Verified ReduceMyExcess customer

Really good value for money and smooth collection.

City/airport:

johnathansmith's rating of their experience of Easirent: (4.5/5) on 9 August 2021

Verified ReduceMyExcess customer

Unprofessional service. Contradictory advice given over the phone by different agents. Had to wait long periods before being connected to anybody.

City/airport:

Anon's rating of their experience of Easirent: (1/5) on 30 July 2021

Verified ReduceMyExcess customer

Very unfriendly staff and unhelpful regarding issues with vehicle. Charged exorbitant excess on a small car and said one can expect it to be removed off ones credit card after 6-8 weeks upon return!

City/airport:

Macroom's rating of their experience of Easirent: (1/5) on 29 July 2021

Verified ReduceMyExcess customer

Great cars and great staff

City/airport:

Jimcallion's rating of their experience of Easirent: (5/5) on 21 July 2021

Verified ReduceMyExcess customer

Think of Easirent as the "Ryanair" of car rental, and you have a hve a very good, no frills, car rental at exceptionally low prices. Never had an issue with my deposit being returned. BUT you do need to be prepared to avoid all the extra charges! -won't accept Amex -will take entire deposit off your credit card so make sure you have about £2000 credit available. -limits mileage to 100 per day -requires about 3 different proofs of ID (but checkin is now online) Branch staff have always been excellent if you are polite (which, come on, is the least they deserve) Use them 3 or 4 times a year and the only issue has been leaving a pair of sunglasses and they couldnt find them. Will continue to use them, they are great

City/airport:

GTM's rating of their experience of Easirent: (3.5/5) on 10 July 2021

I hired a car for three days. I was given a dirty Suzuki Swift which I returned after three days. At the return, the person inspecting the car "found" a nail in a tyre tread despite the tyre not having any reduction in pressure. I was charged £225 out of my deposit for this (£150 for new tyre and £75 administration fee) for a cheap car which generally requires a £40-50 cheap tyre in UK. I will strongly advise that you stay away from these thieves.

City/airport:

Muhammad's rating of their experience of Easirent: (1/5) on 4 June 2021

I returned my hire to Easirent on 29th June 2020. Today is the 29th December 2020 - 6 months after I returned the vehicle - and Easirent still haven't repaid the £1,600 security deposit they owe me. On the rare occasions that their customer service department answer their phone, I'm told that I'm at the top of the list and will be paid within days but I'm still waiting. It's absolutely appalling behaviour and surely amounts to theft. Don't hire from Easirent.

City/airport:

CaroleE's rating of their experience of Easirent: (1/5) on 29 December 2020

I've hired cars for forty years, often ten times a year, mostly in Ireland. Always used mainstream airport located car hire. Used this firm once before, thought I would give them a second shot. Still waiting for the deposit of 2100 pounds to be returned since November the 8th. Their first excuse was, it was put towards a purchase, in other words, say good-bye to your money, case closed. Wonder how many times they pulled that stunt. Well, that thought me not to deal with interlopers. They operate out of a backroom in a hotel. It's about time their reviews were checked for verification. Further action in the pipeline, must be making a fair bit of interest on all these deposits. Rent from an established firm with proper kiosks and take out excess insurance. Less than 40 quid for a year and covers everything.

City/airport:

O'Halloran's rating of their experience of Easirent: (1/5) on 26 December 2020

Unbelievable service, actually there was no service. We arrived and there was a long line of people. We found out some had waited 3+ hrs. We did not wait and when we went to complain we found out that not only ourselves were not going to get the car we booked, but actually all the people outside waiting were not going to get a car. If I'd known what I know now I would never use this company even if they offered a car for free. I was the lucky one why I could easily live without getting the car. You have been warned.

City/airport:

Shocked's rating of their experience of Easirent: (1/5) on 30 August 2020

I hired a car from Easirent for 3 months. I returned the car on 29th June and 3 weeks later I'm still waiting for my £1,600 deposit to be returned to me. I rang customer services and was treated very poorly. The lady was rude and really didn't care that I needed this money back in my credit card. When I asked her when I was going to get my money back, she said she didn't know. I asked whether it would next week, next month or next year. The answer was it wouldn't be next week. The company's website states deposits will be refunded within 72 hours. I've seen one review where an Easirent client is still waiting for a refund of £1,600 after 8 weeks. I've used Easirent many times but I will never use them again.

City/airport:

Mitty's rating of their experience of Easirent: (1/5) on 20 July 2020

Extra fees. Unreasonable demands for paperwork and documentation. A full hour at the desk. Refused to honour agreement to provide shuttle to/from the airport. Refused to issue a refund. Car was not clean; tank was 1/4 full. The worst retail service experience I've ever had.

City/airport:

Bob's rating of their experience of Easirent: (1/5) on 18 July 2020

Verified ReduceMyExcess customer