Was given a brand new LWB Hi roof in line with reservation. Van was brand new registration, <5k miles. 1 week rental was ~£280, at least £50 more than competitors such as Europcar. My bugbear is the excess situation, which I discussed directly with the rental branch. Not only was the excess £2k, £500 higher than with Europcar on the equivalent can, but also their excess reduction was very expensive at over £120 for the week. Hence I took out cover online. They are keen to assert that their cover is better as it covers windscreen and tyres, I fail to see how I can legitimately be charged £2k even if I damage all four tyres. Worst of all though is their sales tactics. They don't want to tell you how much their excess reduction policy costs until you pick the van / car up. Say which point you're subjected to sales pressure and it's too late even if you did want to take out an excess reduction policy online. I think this is very poor and should probably be looked into by the competition and markets authority or trading standards or both.
City/airport:
Enterprise renter's rating of their experience of Enterprise:
(3/5) on 8 May 2024
Verified ReduceMyExcess customer