Very poor attention to detail. Car given with full tank marked but had only just over half tank so had to get them to fill it up. Had a car with a previously repaired picture on one tyre which kept losing pressure during the week. No help when trying to call for assistance and would had charged for tyre change. Small scratch on plastic trim when we returned the car, not caused by any collision we were aware of but so small that it should have been fair wear and tare according to the contract but some over enthusiastic person decided that it was £250 worth of damage and the put a charge on for AA cover we had already paid when we picked up the car. Very poor company policy and attitude and would not recommend them to anyone, steer clear!@

City/airport:

Staffs25's rating of their experience of Europcar: (1/5) on 28 April 2024

Verified ReduceMyExcess customer

I hired 2 cars, one for myself and one for my wife to transport our family around. The agent who dealt with myself was helpful and considerate. The agent who dealt with my wife was far from professional. He constantly was trying to push for a car upgrade at additional cost, then repeatedly pushed for additional insurance products and would not take NO for an answer, until I had to step in, even then he tried again. This agent appeared to be on a commission basis for additional sales. If it wasn’t for the service I received the score would have been 0. It is highly unlikely that we will rent from Europcar again.

City/airport:

Goldy's rating of their experience of Europcar: (2.5/5) on 10 April 2024

Verified ReduceMyExcess customer

Good value

City/airport:

Nursie's rating of their experience of Europcar: (4/5) on 7 April 2024

Verified ReduceMyExcess customer

We always use Europcar if we can - excellent service, great cars and staff do not push to upsell insurance (we always have separate excess insurance cover).

City/airport:

Dubber's rating of their experience of Europcar: (5/5) on 5 April 2024

Verified ReduceMyExcess customer

The car was dirty on the outside, filthy on the inside. Engine management light came on on the second day, I returned the vehicle early, on day three of a four day hire. Nobody there for me to discuss my problems. Then I discovered a coat I had put in the boot, was ruined because the boot mat was contaminated with diesel.

City/airport:

Chilledowt's rating of their experience of Europcar: (1/5) on 26 March 2024

Verified ReduceMyExcess customer

Check in for car at 10:30 never got away until 11:30

City/airport:

Jock's rating of their experience of Europcar: (1/5) on 26 February 2024

Verified ReduceMyExcess customer

Pickup was very easy. The car was clean and in very good condition. Drop off was easy however I expected someone at the drop-off office to complete the inspection. When I completed the booking, it did not show that my return time was out of office hours. I prefer having the return inspection done while I’m still there.

City/airport:

Catharina's rating of their experience of Europcar: (5/5) on 24 February 2024

Verified ReduceMyExcess customer

Very good experience. I am a Privilege customer.

City/airport:

Richard's rating of their experience of Europcar: (5/5) on 23 February 2024

Verified ReduceMyExcess customer

No problems and very smooth hire process.

City/airport:

Al's rating of their experience of Europcar: (5/5) on 15 February 2024

Verified ReduceMyExcess customer

Fabulous customer service at the airport and pickup desk. Very friendly efficient and informative staff. The ar I hired met expectations. However there were was 10 points of very minor damage recorded. When I picked the vehicle up it was covered in dew and impossible to inspect the car and confirm they were the only issue.

City/airport:

Geeeceee's rating of their experience of Europcar: (5/5) on 9 January 2024

Verified ReduceMyExcess customer

Great service, good price. No complaints

City/airport:

Guy's rating of their experience of Europcar: (5/5) on 17 December 2023

Verified ReduceMyExcess customer

Reasonable check-in but car was not full of petrol at start and had a fault with a tyre pressure sensor which was annoying.

City/airport:

Bigyin's rating of their experience of Europcar: (3.5/5) on 14 December 2023

Verified ReduceMyExcess customer

Jodie was incredibly helpful in finding me a car after a 3rd party hire company made an error that resulted in my not having a vehicle from a different hire car company. Most other companies either had no available cars or wanted to charge nearly double the usual rate because of demand. Europcar gave me an excellent rate and because they were short on cars in the class I was hoping to hire, Jodie upgraded me so that I could drive the 3hrs to the hospital to see my very unwell father. The car was in excellent condition.

City/airport:

UK traveller's rating of their experience of Europcar: (5/5) on 26 November 2023

Verified ReduceMyExcess customer

Excellent

City/airport:

Disco's rating of their experience of Europcar: (4.5/5) on 12 November 2023

Verified ReduceMyExcess customer

Europcar left us stranded at the Airport with no customer service or compassion. Total disregard for us. We had paid in advance and not even recieved a refund from these crooks.

City/airport:

bri's rating of their experience of Europcar: (1/5) on 8 November 2023

Verified ReduceMyExcess customer

Great service

City/airport:

Dazza's rating of their experience of Europcar: (4/5) on 29 October 2023

Verified ReduceMyExcess customer

Office was shut when were due to collect the car. Service wasn’t the usual warm and efficient service you usually get from the company. The office is a bit tucked away, but well sign posted.

City/airport:

Steve's rating of their experience of Europcar: (3.5/5) on 23 October 2023

Verified ReduceMyExcess customer

Great service. Pleasant staff

City/airport:

Herbert's rating of their experience of Europcar: (5/5) on 22 October 2023

Verified ReduceMyExcess customer

Excellent service lovely clean van

City/airport:

John H's rating of their experience of Europcar: (4.5/5) on 13 October 2023

Verified ReduceMyExcess customer

No incident/accident during the van hire. Was everything good. Thank you very much.

City/airport:

Gelu's rating of their experience of Europcar: (5/5) on 7 October 2023

Verified ReduceMyExcess customer

I've used this company in the past and was happy to use them again but my experience this time was disappointing. The staff at the desk seemed to lack personal skills. They weren't openly unfriendly but certainly lacked warmth. The car was the right size but a little old and had over 90 thousand km on the clock. The screen did not allow you to link your phone for anything other than media play so you couldn't use it for maps. The rear windscreen washer didn't work. The body work was badly scratched which didn't bother me to be honest. However, towards the end of the stay the brakes began to make a very loud metalic scraping noise. The car was clearly in need of a good service.

City/airport:

Blotski's rating of their experience of Europcar: (2.5/5) on 3 October 2023

Verified ReduceMyExcess customer

Easy find at the airport. Nobody pushed us for extras or upgrades.

City/airport:

John's rating of their experience of Europcar: (4.5/5) on 26 September 2023

Verified ReduceMyExcess customer

All went according to plan. Check in and out was easy, staff were helpful, the car was clean and comfortable and worked well.

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Mrs Sensible's rating of their experience of Europcar: (4.5/5) on 23 September 2023

Verified ReduceMyExcess customer

good service overcharge on the repair

City/airport:

the lips's rating of their experience of Europcar: (2.5/5) on 18 September 2023

Verified ReduceMyExcess customer

No hard sales of insurance

City/airport:

Stiffado's rating of their experience of Europcar: (3.5/5) on 18 September 2023

Verified ReduceMyExcess customer