Lovely car. No hassle.
City/airport:
Lisa's rating of their experience of Goldcar: (5/5) on 22 July 2024
Verified ReduceMyExcess customer
Efficient pick-up service. They offered incremental insurance, to pay for a superior (bigger) car, and second driver coverage - all at a price. I declined and they were fine with this. Return was smooth - all went to plan. Overall a good service and an excellent price.
Number4's rating of their experience of Goldcar: (5/5) on 22 July 2024
Goldcar have sent me a threatening email claiming I’d had an accident. I didn’t and the car was returned in exactly the same condition this morning. I have time stamped video evidence of condition at drop off and pick up. I have emailed them all day on my return with no response. Please reply to this comment using my email address as soon as possible. This is very distressing. Thank you!
MM's rating of their experience of Goldcar: (1/5) on 16 July 2024
Excellent car, easy to use website… just a long wait to collect at airport
Witchy900's rating of their experience of Goldcar: (4/5) on 13 July 2024
An otherwise good experience was spoiled by aggressive and bullying tactics from pick up clerk to buy their own excess insurance belittling our insurance cover. The implication was that, regardless, something would be found when we returned the car which would be chargeable. Although this was not the case it spoilt out holiday
Dave's rating of their experience of Goldcar: (1/5) on 13 July 2024
We booked Goldcar through a third party called Do You Spain because it was a good price at €109. When we got to Goldcar in the airport they said that was just a deposit we had paid and we owed them €290 for different taxes. They said if we had booked direct with them it would only have cost €290 including everything so basically the money we had already paid meant nothing. We had no choice but to pay the extra but obviously had been completely ripped off-steer well clear of both of these companies
Sherlock's rating of their experience of Goldcar: (1/5) on 10 July 2024
Easy to check-in. They didn’t keep pressing you to add their insurance like some other companies do. Problem returning car early in the morning as the barrier didn’t read the number plate.
Dorseter's rating of their experience of Goldcar: (5/5) on 7 July 2024
Goldcar always try to look cheap then hit you with loads of extras. They wanted 22€ a day extra for insurance a total of €110 with Reduce my excess I only paid £18 for the entire trip
Drew's rating of their experience of Goldcar: (3.5/5) on 17 June 2024
Nice little car, low mileage, no issues with collecting and returning it. Helpful desk counter assistant
Trev's rating of their experience of Goldcar: (4.5/5) on 16 June 2024
Received a battered car for 1st time after using Goldcar for several years. The car was photographed and all damages recorded by the sales rep. There was noone there on return so left key in drop box. A few weeks later received a damage report on rear bumber. There was only the damage on pick up. There was just a bit of dirt when I asked for the photos. They charged me 126 for a repair and extra 60 for an interior clean. I was appalled by this false claim since I keep cars I rent in a clean condition. I put in a complaint but noone at Goldcar accepts responsibility. I even went to The Police and when they realised it was Goldcar they said this is normal and they cannot do anything due to the clever paperwork covering their actions written by solicitors . AVOID THEM
Scotty's rating of their experience of Goldcar: (1/5) on 11 June 2024
I would not recommend hiring a car from Goldcar for the simple reason that they are uncontactable at weekends. My scheduled flight was delayed by several hours and I phoned the contact number to extend the booking by 4 hours so we could spend 4 hours in Toulouse rather than sitting in the airport. The recorded message is that the office is only open Mon-Fri. I emailed them instead and received a reply a couple of hours later saying they would reply in 14 working days. God Forbid anyone who had an emergency. Car was also covered in dents and scratches and had a chip in the windscreen which would fail a MoT here.
May Highflyer's rating of their experience of Goldcar: (1/5) on 3 June 2024
No problems with the hire. Great little car and a good service
Mister B's rating of their experience of Goldcar: (4/5) on 19 May 2024
Had a few doubts but everything went smoothly … usual hard sell on top up insurances
Matt's rating of their experience of Goldcar: (3.5/5) on 15 May 2024
Very efficient collection and drop off service. Brand new car provided
Clive's rating of their experience of Goldcar: (4.5/5) on 21 April 2024
Very good
Chris's rating of their experience of Goldcar: (5/5) on 10 March 2024
Process very straightforward at Goldcar desk. They didn't try to sell me an upgraded full cover insurance policy. The car collection point was a good 600 mtrs to the car park. When we arrived there no one available to show us where the car was and the numbering system for where the car was parked is very had hoc, so it took some time to find the car. Numerous dents and bumps on the car, but seemed to correspond with paperwork. On return very fast check off with the car, the attendent took a cursory look over the car and then signed everything off, no problems. I very satisfied.
Happy hols's rating of their experience of Goldcar: (4/5) on 18 February 2024
Straightforward and efficient collection and return process. Very reasonbly priced
Guv the flier's rating of their experience of Goldcar: (5/5) on 4 December 2023
Clean on outside but 20 + defects. Front seats had tidemark of salt stains on them. Oil service due. Front brake disks supect warped (brake judder). Cheap car hire, but a bit more maintenance would be reassuring given the switchback mountain roads on the island.
Andy Willson's rating of their experience of Goldcar: (4/5) on 26 November 2023
Surprisingly satisfied , excellent car .
cockeye's rating of their experience of Goldcar: (4.5/5) on 21 November 2023
I booked with Goldcar as it was the cheapest. There was a big queue to collect the car which took about an hour. The car itself also had a lot of damage/scrapes which was a concern. However, all of the staff were very friendly and professional. On return they released our holding deposit without any issues (i did have a video of the car before collection and after drop off to show the condition).
Joanna's rating of their experience of Goldcar: (4/5) on 30 October 2023
Pressured into the extra insurance , when I retuned the car I asked them to inspect it 3 times I waited 15 mins no one showed any interest!! In fact they ignored me. 20 mins later I get an email saying there was damage but as it was insured no charges the car was photographed before and after no damage . I went to the expense of garaging the car at our hotels .
Nigel's rating of their experience of Goldcar: (1/5) on 19 October 2023
When I collected the car virtually every panel had damage so impossible to completely check.On return there was nobody available to check so I left the keys in the drop box.I was subsequently sent a damage report which showed a minor mark which looks like a dirt mark on one of the very few panels that was not damaged.I was also invoiced for 126.62 for the damage which is an absolute joke.I then received another invoice with an additional charge of 41.32 administration charge a total of 167.94 From review sites Goldcar appear to be crooked in their actions even though their website shows a very high approval rating.I have rented from Goldcar regularly for 18 years and when I have caused damage I have gladly accepted responsibility. Needless to say I will never use the company again and will spread the word amongst all the organisations I am involved with in Spain as well as review sites. I now understand why the queues at the counter in Alicante are a lot shorter than they used to be.
Tony's rating of their experience of Goldcar: (1/5) on 16 October 2023
Car was a bit battered (resprayed) and missing both front hub caps but got us around ok. My main problem is the intimidatory heavy sell of the collision damage waiver which was disgracefully priced at £300 which is 10x yes, TEN times the £30 I paid for it in the UK. This is an utterly appalling bare faced scam by hire car companies to rake in more money and must be sorted out immediately. I would not use Goldcar again because of this.
Donleo's rating of their experience of Goldcar: (1/5) on 25 September 2023
Awful service
Nathan's rating of their experience of Goldcar: (1/5) on 8 December 2022
Terrible. Do not use. Please read the small print, particularly if hiring via easyJet. You must have a visa or Mastercard credit card (NOT American Express). If you do not, then you need to pay an additional €200 for ‘full cover’ even if you already have visa excess waiver cover pre-arranged.
Lee's rating of their experience of Goldcar: (1/5) on 22 October 2022
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