Alamo
Customer reviews for Alamo
Quick and easy return & pick up with very friendly and helpful staff. Car was as advertised and caused no issues
— Ian Allen • July 1, 2026Excellent service from beginning to end. Transfer bus was at airport when we got there. Sorted car straight away. Lady that helped was very good and everything was easy to understand. Setup car to my phone for sat nav. Away quickly and the return was just as easy
— Lozza • December 2, 2025Excellent all round. No queue at the desk to pick up, car was good and as expected, easy drop off
— JAT • October 5, 2025Easy to pick up car and got a free upgrade as our booked one was not available when we arrived
— Fiona • September 28, 2025The checkin at Glasgow airport took over an hour very poor, after checkin the car was still not ready still being cleaned
— Charles • September 18, 2025The car was very new, immaculately presented, well equipped and and the pick up and drop off experience was professional and very easy to complete.
— Space Cadet • September 17, 2025Very easy pickup and drop off. Good new car with no problems over 3000 miles of driving.
— WillH • September 16, 2025Upgraded vehicle provided. Good service after a wait in the queue at the counter. Vehicle in very good condition with no issues during hire.
— AMS • September 15, 2025Arrived at the airport and the service staff of Alamo were excellent. Free upgrade to better grade car.
— ROBHIRE • September 7, 2025Smooth check in process and on collection good explanation of what we needed to know about the car. All existing damages were clearly marked on the hire agreement. Drop off took 10 minutes at the most
— Callan97 • September 7, 2025Administration at check in was handled speedily but then the car booked was not ready after a few minutes wait we were offered an alternative which was an automatic rather than manual car. I accepted to avoid waiting longer but was delighted with the Citroën C4 provided which was a delight to drive. The process on return of the car was quick and straightforward.
— CherryandWhite • September 3, 2025Very friendly. Clean car. Quick turnaround.
— Bob • September 2, 2025Very helpful staff and good car
— Lemoulinal • September 2, 2025Quick, easy process with no hard sell of any additional products. Car was clean and in good condition and exactly as advertised on-line. Not sure why other car hire companies find this so difficult to achieve!
— NGC • August 31, 2025Excellent pick up from airport, processing at their office, condition of vehicle provided and smooth return procedure. All round efficient and effective process.
— Bud • August 30, 2025Very efficient pick up and drop off with an upgrade
— Mitch • August 29, 2025Having found the Alamo office which was not with all the other hire car offices but was with some others, there was a short queue of people hiring cars. The reception officer was very helpful in pointing out what we needed to do. We were given a piece of paper illustrating one scratch on the car paintwork that we were hiring but when we inspected the car we found 4 others which we photographed. We sent these photos to the office when we returned the car. The car we hired was a Skoda Kamiq which was excellent for what we wanted. You should be aware that £780 will be put on your credit card as a pending payment when you pick up the car so you need your credit card. We also had to pay an extra £40 as I am over 70 years old. Returning the car didn't cause any problems and again the reception officer was very helpful.
— Chris • August 25, 2025Efficient, professional, did exactly what they said they were going to do, no issues, all good, happy to recommend.
— Willem • August 24, 2025I received the car literally covered in dust and dirt although the inside was clean, I brought it back clean on the outside as it had rained and they claimed that the scratch happened during my rental which I totally disagree with, I feel cheated as I had to pay 325 euro
— Cheated • August 22, 2025I received the car literally covered in dust and dirt although the inside was clean, I brought it back clean on the outside as it had rained and they claimed that the scratch happened during my rental which I totally disagree with, I feel cheated as I had to pay 325 euro
— Cheated • August 22, 2025
Everything was great. Quick and easy pick up, nice car to drive, easy and quick drop off process. Price was good!
— glightning • August 20, 2025Bit of a delay collecting the hire car as it was very busy but very straightforward drop off. We just handed in the keys and left. No additional charges. We took out separate excess insurance for peace of mind.
— Keith • August 19, 2025Friendly staff. Good car. Expensive though for the size
— Flight tracker • August 12, 2025Good in all respects including very personable service at start and end
— Rog • August 11, 2025Very professional service and reasonably priced. Only aspect which was not so good was the representative trying to persuade us to take out very expensive additional insurance when collecting the car.
— Jonty • August 6, 2025Hired a car for myself and son to drive in Scotland. Checking in process easy. Was asked if I wanted extra excess cover but explained I had insurance to cover my excess. Was asked about breakdown cover as this isn’t covered by my excess insurance but declined. She went over types and area sizes of damage carefully. Very courteous lady who gave me the car key. Process about 5 mins. Explained that there was a holding charge which I put on my credit card. Return process very quick. Lady waiting for us, checked the car over and removed the holding charge- all completed in 5 mins. Excellent.
— Tanfastic • July 26, 2025Excellent service. The Alamo staff at Madrid airport were good fun and very helpful. Highly recommend.
— Kenny • July 26, 2025Good price. Took ages to walk from plane to car hire desk. Car parked at furthest space from desk. Damage on car not discussed. Car supposed to be full of fuel as per contract and paperwork but it wasn’t. I reported this and when I left car I was told I’d get a refund. I am still waiting for the refund more than a week later.
— ATaylor • July 25, 2025Excellent service upon collection given an upgrade due to the wait time as very busy. Easy return process also.
— VMEL99 • July 22, 2025Helpful staff. Easy transfer from and to airport. No hard sell of insurance. Car wasn't in great condition (higher mileage with scrapes etc) but it did the job. A discount for older/poorer condition vehicles should be included somewhere.
— Neil • July 22, 2025I was bullied into paying extra for a bigger car, as they didn't have the small car that I've booked. I had no choice but to say yes as I needed to drive away. It also took more than half an hour for them to get the car ready, which was probably also part of the bullying tactic.
— Jay • July 21, 2025I was bullied into paying extra for a bigger car, as they didn't have the small car that I've booked. I had no choice but to say yes as I needed to drive away. It also took more than half an hour for them to get the car ready, which was probably also part of the bullying tactic.
— Jay • July 21, 2025Couldn't have been easier or friendlier
— Richrad • July 14, 2025Collected the Ford Expedition swiftly upon arrival WITHOUT any hard sales tactics to try and sell me more insurance.
— Sanj / DXB Int'l / Dubai Airport • July 14, 2025Too long a wait to get car, 3 hours
— Steve • July 7, 2025Friendly staff, efficient service, very high quality of car.
— Simon • July 4, 2025Both the pickup and drop off were very quick. When trying to sell their extra insurance waivers, they didn’t pressure me once I said I didn’t want it. The car was all we needed for our road trip, CarPlay, AC, and it handled all the mountain roads fairly well. I would use Alamo again.
— Charlie • June 28, 2025Straight forward
— Saila • June 21, 2025First class service from start to finish. Can definitely recommend.
— Donald • June 5, 2025car had satnav in it , and i was charged 49 euros, when in the order it was only 40 euros, dont all modern cars have this as standard equipment.
— mo • May 26, 2025
Really good. A very well run setup in Malaga
— Standup • May 18, 2025Nice car in good condition ,prompt shuttle bus to collection depot just off the airport very easy collection and drop off with immediate deposit refund and drop off at the airport right outside departures, I would use again should I ever return to this airport.
— Dave • May 15, 20255 star Straightforward collection and return. Clear understanding on both parties. Return full of fuel and type of fuel. Gave warning that Spanish police may stop and fine you if suitcase loose in back seat. Wasnt aware previously.
— Ad • May 12, 2025Easy pick up and drop off. My reduce my excess insurance saved me £96 if I had to by my excess on collection of the car.
— Duncan • May 3, 2025Efficient and economical
— Realers • April 30, 2025Pleasant staff, no surcharge for having higher spec car than ordered.
— 78Steve • April 16, 2025Competant
— 78Steve • April 16, 2025Be quick getting through passport control and baggage as 1 staff member for all the flight pickups. I was lucky to be first in queue. Took 10 minutes to process . Upgrade due to unavailable model . 4/5*
— Kindashy • March 24, 2025Short staffed at check in desk 45 minutes delay. As a first visit to airport, signage on return to car rental at airport wasn't very clear
— Short trip • August 19, 2024Easy to use company at Dublin Airport. Had a decent car for our stay. Pick up and drop off were both really quick and easy. Shuttle to the airport was ready to go as we arrived. Would use again.
— Pete • August 18, 2024Good.service. Close to the terminal. On our.way in 20 minutes
— Gwh • August 1, 2024Easy to pick up, quality car and very quick return…
— Dave H • July 14, 2024Friendly easy going staff.helpful and stress free
— Bri • June 18, 2024Excellent. Good car, all as expected.
— Pedro • June 12, 2024disgraceful said there was damage to a wheel even though they had checked it and found no issues this was the next day said i had to pay 450 pounds and wouldnt let us leave to get our flight till i paid still trying to get my money back
— alanos • June 11, 2024Got the car we requested and simple procedure.
— Pippa • June 10, 2024Good clean car
— Dreaded excess • June 2, 2024Brilliant
— Higgo • May 31, 2024The staff were very pleasant but we had received no exact information where to collect the car. The lighting in the underground car park was so poor that it was impossible to properly examine the bodywork of the car and no torch was offered to do this. No information was given about where to contact if, for example, the car broke down, had a puncture, in an accident etc. No map given as to where exactly the car should be returned to. Only verbal instructions at the end of the collection which is not acceptable as the whole process of collecting a car is rife with anxiety and very little verbally offered by Alamo staff is retained, hence the benefit of having all this info in a pack. If there is such a pack, it was never offered or mentioned. Thankfully, no incidents occurred and the car was returned in exactly the same condition as l received it. Returning the car. As no specific info was given how to access the underground car park in Malaga, we had to circumnavigate the train station three times before we luckily saw a small sign re the names of the various car hire companies. How stressful was this!! On returning the car, suddenly ‘a torch ‘ was produced to enable the Alamo staff member to examine the condition of the car but the same courtesy was not offered to me on collecting the car!! Luckily, the staff member agreed, all was as it should be and my 200 euro deposit would be refunded into my bank account in a few days. The staff member was very pleasant indeed. The whole experience could be less stressful if only Alamo management would think how it feels to collect and return a vehicle and provide an easy straight forward info pack for their customers. A Q&A sheet covering most potential eventualities which can be given to someone who hires a car. Alamo will probably say all that info is on line but not much good if you are half way up a mountain road with no internet access!!! Alamo, you could do much better!
— Malaga24 • May 19, 2024They are a great group of people here in Biarritz who helped us with cheerful efficiency. Both on picking up the car with Mathilde and returning it to a young man, they were extremely pleasant and cooperative. Thanks again! A la prochaine!
— MikeW • May 3, 2024
Smooth process, everything was explained thoroughly & the car was clean & modern fitted with extras like parking sensors/ camera.
— Nige • April 22, 2024Had free update to new Mercedes.very friendly and easy check in on return
— KevKev • April 5, 2024Largely good, hard sell of additional insurance not great though and car a lesser one to that which was booked
— Woo • March 20, 2024Good
— God • March 16, 2024Good quality car and easy admin procedures
— Gurdi • February 23, 2024Quick, polite, helpful. We love Enterprise/ National / Alamo. One thousand per cent better than Sixt…Sixt tried to charge me for pre-existing scratches. Luckily I had photos! No apology from them, after they backed down. They behave like those nasty outfits in Mallorca. Avoid Sixt. Use Alamo!
— John • February 4, 2024Really easy website to use and book through. Pick up and return was really easy. Representative at the airport was really helpful
— Morf • January 28, 2024Total failure
— John • October 9, 2023Prompt, efficient and very helpful. Perfect on collection and on return. Throughly recommend.
— GaryT • October 5, 2023Offered me an automatic or manual which was brilliant to start with as I only drive automatics at home. Process was quick and efficient, staff very helpful. Car was excellent, no issues. Dropped off back at airport where a member of staff was in the car park, so didn’t even have to drop the keys off. Would use them again as best price also.
— Mal from Essex • September 27, 2023Alamo/Enterprise staff at Luxembourg could not have been more relaxed and helpful. gave us a choice of car and when we returned the vehicle on Sunday and their desk was not staffed, an employee from another company accepted the returned keys on their behalf.
— As It Goes • September 18, 2023Quick and efficient service especially if you fill in your details before arriving. Would definitely recommend.
— Marc • September 18, 2023No problems whatsoever
— Mikey2003 • October 25, 2022Very good car very good service. Will use again
— Pebbles • October 21, 2022Fast friendly service, both and pick up and return. Very quick to photograph and record a small scratch on the car before I completed the pick up.
— Steph • October 10, 2022At first the employee said that there was damage on the bumper and asked if someone had reversed into me or me into them. I said that to my knowledge no-one had reversed into me and I certainly hadn't reversed into anyone. I added that the car was parked in the same car park I always use and I deliberately chose an area of the park well away from other cars .Also it remained there until this morning when I drove back to the airport. I said if someone had reversed into me where was the damage? She pointed out a long scuff mark along the bumper and asked if I had noticed it when I inspected the car on the day I picked it up . I wasn't given any paperwork as is what usually happens when I hire a car at Carcassonne airport but was told the car was new and had no scratches . I inspected the car and saw there were no scratches and drove off. It is obviously her word against mine. When I said this has never happened before as I am extremely careful and only use the hire car to get from the airport to my home. Her reply was," these things happen." She said they would hold onto £1000 credit card until the work had been done - it shouldn't cost much and had I taken out insurance with them?I said I had organised my own insurance. Obviously I feel annoyed as i took great care and the scuff mark( there is no dent or long scratch with another colour of paint- it looks like someone has rubbed a cloth against it ).I am concerned they will say it needed extensive repairs- to me that is not the case as it hasn't damaged the paintwork.
— Liz • October 7, 2022Easy and no issues
— Terry • October 7, 2022Well located, friendly service, good English. Nice new car and no hassle with upselling
— Tomv • October 4, 2022Checking in at reception was a little slow, but car collection was quick. The vehicle met our expectations and gave us no problems. Return was painless with the receiving agent advising us of where to go next to catch our flight.
— Norm • October 1, 2022Excellent service.
— JB • September 24, 2022
disgrace the car broke down so we took it back the guy paul johan came out went all round the car said it was all good charged me for the fuel i had used said 85 euros then said 68 euros signed the car off said it was all good gave me a replacement car so far so good when we to the replacement car back at the end of the hire period which was the next day i was told there was damage on a wheel and i had to pay 460 poundsi pointed out the car had been checked he said he was rushing and missed we tried to argue the fact heed signed it off but they wouldn't budge worried about missing our flight we had to pay now have to try and get our money back
— alanos • August 3, 2022Very good. Efficient collection, return and friendly service. Recommended.
— Alamo • August 2, 2022Excellent service
— Denise • July 27, 2022All the people at the Alamo/Enterprise desk at Jerez airport were friendly and helpful and not too pushy about trying to make you take out extra insurance. I would definitely use them again
— Perro • July 12, 2022Friendly service, good car, efficient and personable and good value for money
— BenNevisClilmber • July 4, 2022Quick friendly service
— Mcinem • June 18, 2022Extremely friendly and helpful staff, no complaints regarding the car or service from staff
— Childee • May 28, 2022The office was not in the airport lounge but in the car park. The car, a Seat, kept cutting out. There was a fault on the petrol gauge - even when the fuel was overflowing the dial only read half full. This meant that I ended up giving them half a tanl of fule as I was told that the fuel policy was not full to full as advertised but same to same and that when I picked the car up it was half full.
— Stowboy • May 24, 2022Vey good
— Pompey Jon • May 3, 2022Very good service. Staff all very friendly.
— Fred • April 25, 2022Quick and easy, lovely car very clean, good value.
— Bigandy97 • January 3, 2022Very nice.
— Maxwellian • December 6, 2021Quick and simple pick up and drop off service. However during the drop-off I noticed that they had added excess protection to my final bill at the cost of over 100 euros which had I not noticed I would have had to try and reclaim when I got home, they said that thier system sometimes does this??
— Kev B • November 4, 2021Really straight forward process. Drop off was a few minutes walk to the main terminal. Thankfully it wasn’t raining
— Dan • November 1, 2021Booked and paid online via Alamo website and thought I was hiring a car from them but turns out they come under the umbrella of Enterprise. Booking got confused in translation and my payment and length of hire was queried as not showing up on their system. Was given a car with half a tank of petrol (very annoying as was expecting full to full but couldn't prove) and Enterprise advertising emblazoned down both sides of it. Apart from not being given the choice as to whether I wanted to provide free advertising for them I was also annoyed as rental cars will always attract attention of thieves in car parks etc (possibility of lucrative luggage in boot). On returning the car the gremlins still hadn't been sorted with the online booking and it appeared on their system as only being hired for one day rather than the 3 booked and paid for. They then wanted to hold onto my deposit until they could sort things out and said someone would call me from Customer Services. After refusing to leave until it was sorted (Manager was in a meeting and couldn't be interrupted to sort a customer query!) my deposit was refunded. It was not a pleasant and efficient experience and for what I paid the car was definitely disappointing! Will not be using Alamo or Enterprise again.
— BK • October 19, 2021Person we dealt with was very helpful but we had to pay a daily rate for if the car broke down and needed recovering. Never heard of that before in any country.
— Mark • September 25, 2021Good quick and efficient service
— Tricky • September 18, 2021The quickest and smoothest car hire experience to date! Guerin were the on-the ground provider. Thoroughly recommended.
— Colin • September 16, 2021I paid upfront, collected extra insurance to cover excess. No word of any hidden cost! At the desk they were looking extra deposit for they said for braking red lights or any parking fine. If I paid extra £100 for 4 days they would have reduced to 50% the deposit. Customer service over the phone was useless, they managed to waste my time and kept me on the phone until I ran out of the opportunity to cancel my booking. Cost me a lot of money to solve this issue. Never again!
— Alamo never again • August 7, 2021Serviced by Enterprise. Very happy with car rental. Staff very pleasant and helpful ans no problems with car.
— ML • May 9, 2021
Excellent price but not needed to used this on my short trip.
— Safar • February 29, 2020Staff were friendly and helpful.
— Debs • February 15, 2020Awesome company, would deffinitely use again. Great customer service !
— DG • December 30, 2019Did not pick up the car because we were denied boarding due to my sons passport expiring within 6 months. Asked to change the dates but they refused
— Abid • December 29, 2019Excellent Service. Got new car. Would definitely se in the future and recommend
— Netty Hanna • December 15, 2019Very friendly efficient and a great car - definately recommend
— Alex • December 4, 2019Extremely efficient and courteous- car clean, and in good condition - will use again
— Alex • December 4, 2019Really efficient with no hard sell to buy additional products
— Banksy • November 2, 2019Very good - easy collection and delivery. Nice and simple, the way it should be.
— SJL • November 2, 2019Very quick process when collecting and dropping off. Fantastic car at a reasonable price with no pushy sales tactics. Great staff too.
— CSanton • October 30, 2019Excellent. Friendly and very efficient with no pressure to buy extras. They ignore minor damage below a certain size and photograph the car with you present and check the car with you when you return it.
— Davif • October 22, 2019Alamo is popular because it is reasonably priced but they charge for a few hidden extras
— Joang • October 12, 2019Could not fault them excellent service.
— Eamonn • October 7, 2019Everything perfect
— Jaime • October 7, 2019Quick easy efficient and very helpful
— Lin • October 5, 2019Reasonably priced. Efficient and courteous service. No hard sell. Free upgrade. No quibbles on return of car.
— Alan • October 4, 2019Alamo staff were very friendly and helpful, not at all intimidating. We had an unfortunate incident and they were very helpful getting it resolved. There was even a staff member waiting in the garage when we returned the car which meant that the checks were done immediately saving time on the handback.
— Tomk • October 3, 2019EXCELLENT SMALL CAR. METICULOUS CHECK-IN CHECK-OUT
— In tune • October 1, 2019Good Car, Good price, No bother.
— Waggy • September 23, 2019Brilliant and friendly staff. Almost new car. Free out of hours drop off
— Jane • September 12, 2019
Prompt, courteous and helpful. Both pick up anad drop off could not have been smoother
— 22RN • September 8, 2019the office ran in a slick and efficient manner, courteous and professional.
— Patrick • September 8, 2019Excellent service from Locauto Alamo staff at Bergamo airport. Car was good and just the right size for our trip to lake Como (VW Polo) Would definitely use Locauto/Alamo again.
— Neilski • September 4, 2019i returned the car to catania airport and was told that it was not a full tank although i filled it up before going to the airport with 95 euros - alamo charged 95 pounds that is unacceptable the member of staff was very rude and asked me to leave the airport and top it up again-i explained that i ve did and i have no time because i have a plan to catch
— drazzi • August 29, 2019Fantastic. Excellent service.
— Toni • August 27, 2019company staff lovely. we collected car very late at night, in the dark, and next day could see that although it looked clean inside at first glance, it needed valeting. there were crisps under driver's seat and something had been splattered on the dashboard and windscreen. disappointing and not up to normal standards for Alamo.
— Calum • August 27, 2019Used Alamo at Venice airport. The first thing i would say is that their desk is shared with Europcar & another agency. The Staff were relatively helpful, but abrupt to the point of rudeness. Beware, they claim it's in the small print, but they demand a credit card in the name of the person who booked the car even if you would rather use a partners card for your deposit.
— Chris • August 27, 2019Absolutely brilliant from start to finish, will definitely use them again.
— Pony • August 27, 2019The car had only done 3000km. and was in the group I had ordered. The representative thoroughly checked over the car with me and I signed to say I agreed with the current damage, a very small stone chip. On arriving back in the garage, again the representative did a thorough check and was happy there was no more damage than the original stone chip. Overall, very impressed with the service.
— Colo • August 25, 2019Cheap and straight forward
— Happy • August 21, 2019Excellent and quick pick up and drop off procedure.Representative walked around car with me to ensure no issues.Only snag was no water in wiper was reservoir.
— Flyboy • August 20, 2019Desk unmanned when we arrived Car dirty(advised by rep) Dents on most panels Front tyres completely bald (Will complain to Alamo about this) Very poor car
— Slim • August 13, 2019Booked through Auto Europe - presented document - and rest was quickly processed and on way with minimum fuss
— pj • August 13, 2019Desk unmanned when we arrived Car dirty(advised by rep) Dents on most panels Front tyres completely bald (Will complain to Alamo about this) Very poor car
— Slim • August 13, 2019At pick up and drop off, the Alamo staff created a reassuring atmosphere. There was no hard sell of additional insurance. A video of the initial state of the car was emailed at pickup. I have the impression they are not out to rip you off. This is the feeling you want to have on picking up the car. There was no fuss when it was returned.
— Jim • August 10, 2019Car was fine and we had no problems. However the manner of the person who looked over the car when we returned it was extremely rude and uncommunicative. He implied we would have to pay for some damage which was there prior to hire.Thankfully we sorted this out at the main desk without charge but it was a stressful inconvenience after a long drive. Also the fault, a tyre issue was potentially dangerous and, having been previously registered, should have been rectified before being hired to anyone else.
— Anonymous • August 10, 2019Great. Good quality car, very straightforward paperwork and processing at both ends, and excellent price. Very happy.
— MHW22 • August 9, 2019No problems collecting- friendly helpful staff!
— Axel F • August 7, 2019Efficient and prompt car pick up and drop off
— Cheeky man • August 4, 2019Very flexible and helpful. Switched us to a bigger car to accommodate cases at no extra cost. Pick up and drop off very quick and simple.
— James • August 2, 2019
I had no reason to make a claim as car was returned undamaged and with no basis for a claim. The Alamo attendant took the car back with no reservations. The policy gives me some peace of mind and I hope never to discover whether that peace of mind is not well; founded.
— jfh • August 1, 2019Helpful and polite staff
— Golfarthur • July 21, 2019Very helpful. Pleasant staff. No probs on return. Would use again
— Kingofscotland • July 17, 2019Fine and polite
— AshTree • July 17, 2019Locauto(Alamo) of Italy is a fraudulent rental car company. I rented a car on July 12 2019 from it in the Venice train station with a thorough inspection and found nothing wrong. When I returned the car at the Milan Malpensa airport the guy found a hairpin scratch around 6cm on the right front bumper of the car and they charged me euro195 for it. I wrote to their customer service objecting to the charge stating the scratch was so minor and invisible that was hard to detect on inspection. They immediately wrote back and insisted on the charge. Since they are holding a deposit on my credit card I have to pay. I start to believe the scratch was put on the car deliberately to trick customers, and it will be left on the car to trick the next sucker. DON'T RENT FROM LOCAUTO Alamo as they are a fraud.
— Allen • July 16, 2019The whole experience was very easy and smooth. The staff were friendly, the car was great.
— Hazey • July 16, 2019Excellent customer service and a great vehicle which met our needs
— James • July 14, 2019Excellent pickup and drop off at Palma airport. Courteous and friendly staff. No problems with car.
— Wilma • July 14, 2019Friendly service in English. Car in good condition but very dusty. Did not get full to full petrol tank as requested. Had to estimate 5/8 full for ourselves. Alamo gained!
— Euan • July 11, 2019Excellent service Easy and quick both on arrival and when departing Well informed throughout
— jambon • June 24, 2019Very good, easy pick up at Airport. Polite staff, upgraded to new larger car, full to full fuel policy, unlimited miles. Very professional service, electronic paperwork. Staff can be scarce on return but there is the keysafe - but It is always preferable to be able to check the car back in personally where vast deposits are invoved...
— London Calling • June 21, 2019Very happy with Alamo. The checking out of the rental car was quite slick and not too much of a wait. The car was checked over with me and any damage was photographed by the rep and recorded on his ipad. My car was upgraded free of charge to an automatic. In all, can highly recommend Alamo
— Brimar • June 20, 2019Friendly staff, good customer service, good price.
— Chris • June 13, 2019Pickup was quick and easy. Good vehicle. Easy drop off
— Nissanuser • June 13, 2019Great service! Car delivered in immaculate condition
— Dom C • June 10, 2019Great service very quick
— The White • June 4, 2019The service as usual was excellent and a top quality car was provided
— Telboy • May 27, 2019Great service
— Mike • May 20, 2019Good service from the airport, a good sized car for five adults with luggage (Mazda 6 Estate). €50 extra to travel to Mostar in Bosnia and Herzegovina (B&H), travel to Dubrovnik through B&H requires no supplement which is standard. Good pick up and drop off to and from the cars off site less than 5 minutes away. The car had seen some miles and was showing cosmetic evidence of this, but was ideal for our needs.
— JamesE • May 18, 2019At Alamo.se an extra driver was included for Free in US, when we did the car reservation in mars. When we arrived to Austin and got our car we was told that the price would be 300 USD more than the price told at the reservation on the website. That’s because of an extra driver?! There was no additional driver included in the price. We had to pay 300 dollar more than expected! We are very disappointed and we will not recommend others to use Alomo.
— Bitta • May 7, 2019
I used Reduce my excess as it was the best quote for the required cover, the website was very easy to use. I was lucky enough not to need it. I will be using Reduce my excess again.
— Andrew Bristow • April 12, 2019You stole money from my account reimburse me or I’ll go to the police
— Crap • March 8, 2019Alamo stole $293 from my credit card for a satellite GPS that I supposedly did not return. $293!! I asked the employee at the airport what to do with it when returning car and was told to leave it in the car. Alamo charged to my card several days after getting home. Zero response from Alamo "customer services" after phoning USA 3 times and being told they would get back to me within 24 hours on each occasion. There are far better trustworthy car rental companies you can use.
— Behonest • October 12, 2018Car pick-up and drop-off were both handled efficiently and were hassle free with no queuing even though it was peak season (late July) and mid-afternoon. The staff were really friendly and very helpful and I got a free upgrade (the lady even wrote 'free upgrade' on the form to allay my concern that I may be charged later on for the upgrade). I was asked if i wanted to purchase their excess insurance. I explained that I'd already bought this from a 3rd party supplier and this was accepted with no attempt to pressure me unlike some previous hire companies I've dealt with. I was taken to the car which was fairly new and in nice condition and shown all the little bumps and scratches that they had made a note of. I did find more which they added to their notes and I was positively encouraged to take as many photos as I wanted for my peace of mind. Unlike previous hire companies which have taken typically around €1200 deposit on my credit card, Alamo only took €50 (yes fifty!). When I returned the car the lady made a quick check of the car inside and out, also confirming that I'd refilled the fuel tank, and refunded me the €50 straightaway. This was my first experience with Alamo. I will definitely use them again. They weren't the cheapest but were fairly priced. For my 2 week hire I could have saved £100+ by going with the cheap companies that I wouldn't touch with a bargepole having read their awful feedback. I could have paid £100+ more for one of the big names but I can't see how they could have been any better than Alamo. Overall it was a really good experience and I highly recommend Alamo.
— Baadraad • August 14, 2018At last a car hire company that plays fair! Drew a 6" line and a circle on the rental agreement and said if any scratches smaller than the circle on the body and length wise on the bumper would be ignored as normal wear and tear!
— judopete • June 25, 2018Like the competitive price but not the potential cost of excess insurance. We have, therefore, taken the insurance out separately.
— Charlie • June 20, 2018Excellent streamlined reception - enthusiastic staff (Victorio) Upgraded both cars hired without additional costs - returning vehicles could not be smoother, on a rushed morning - keep it up.
— Dark Knight • June 19, 2018No problems. Friendly service and no attempt to sell me last minute unwanted extras or to suggest I'd damaged the vehicle
— Keith • May 22, 2018I found this company to be friendly and efficient, no trying to sell me extra insurance which I didn’t need. Good car which did what we wanted an efficient relaxed return of the car
— Chris • May 18, 2018Upon arrival at the service desk, the only thing they wanted to do was sell me overpriced insurance and a more expensive vehicle. I declined both so they gave me no information as to where to collect the car from. Upon returning the car, they found a chip on the windscreen and a scratch along the rear which they tried to bill me for. Fortunately, I took photographs of the car before taking it and could prove the chip and scratch were there already. They said they couldn't understand how these had not been recorded before!
— Red Fox • May 16, 2018Did as it said. Nice car. Helpful staff no more than you would expect .
— NOONE • April 3, 2018test
— Jeremy • April 3, 2018Good hire, easy collect and return , no issues
— holidayusa • March 8, 2018The car was what was ordered. All went well.
— JD • February 18, 2018Fantastic efficient staff. Quick process and vehicle waiting for us. Car had snow tyres fitted at no extra cost and no pushy sales pitch for insurances after I told them I already purchased. Great price will definately book again.
— Matty D • February 4, 2018No problems, pick up took about 15 mins, choice of cars Return very easy
— John • January 9, 2018Easy to use and book. Excellent customer Service. Will definitely use again
— Loxwood • January 8, 2018Great vehicles and were flexible and helpful around hurricane time
— Linger • December 26, 2017Alamo, there cheap for a reason, despite ordering a certain size of car they tried to off load one 1/2 the size! a few choice words had the situation resolved. Like i said their cheap for a reason!
— pete • December 11, 2017All smooth and easy.
— Lozza • October 14, 2017
Very good service all round.
— Leafpeeper • October 12, 2017Can't fault Alamo/Enterprise at this location - on the doorstep of the train station, car ready within 10 minutes of arrival and they even upgraded me to a Citroen C5 diesel at no extra charge. Return was just as easy to the exact same pick-up spot - after checking over the car I was on my way into the train station again 10 minutes or so after parking.
— Kingotheroad • October 8, 2017Showed this policy to the vultures at the desk who were trying to sell me there's at approx £275 they looked and said fine!!!!! Still that was cheaper than the tour operator who wanted £320 on a 'free hire car included' in the package. People look around these policies save you a packet are easy to apply for and don't be intimidated by salespeople and tour operators freebies which aren't free...
— IEM • October 6, 2017Excellent car and service found car straight away even though it was a big car park very polite and friendly customer service
— Sim • September 30, 2017The reduce my excess gave us peace of mind that if we should damage the car or have an accident we would be covered. Also,it was alot cheaper than the excess insurance offered by hire car company. Fortunately we didn't have to make a claim,so not sure how well that process is? However,when the policy came to an end there was no hard sell to get us to keep it going. Staff were very friendly & polite.
— Ross • September 29, 2017Collection fine even though had to wait 1hour, staff polite. Burst tyre advised covered and to purchase new one and would be repaid on drop off at las vegas. They refused jumping from one excuse to another whilst also being very rude. Came away in tears with no refund. Having to sort out now back home. No concern for the safety of the car or our welfare. Nightmare
— amy • September 26, 2017Fast efficient check in via automated desk helpful friendly staff
— Gerry • September 13, 2017The car was fine. However, I collected the car from Bilbao train station and arranged to return it to Bilbao airport. I was given NO instructions on how to find where to return the car. It turned out that I had to find the Enterprise office in the carpark basement which had a barrier and needed payment to enter. This is awful when you do not speak Spanish (as I don't).
— Clive • September 7, 2017Easy collection using ATM type machine on the wall. No need to queue for the sales operator to offer upgrades. Easy selection of car from parking lot with the key in car ready to go.
— Badger101 • September 7, 2017The staff at Alamo Eindhoven were extremely helpful and even upgraded our car. They took photos of scratches to the vehicle and were very prompt in refunding our deposit. A pleasure to deal with.
— HJD • September 5, 2017Very positive and no issues collecting or dropping off the car.
— RICH • September 3, 2017car fine no problems on return
— robert sussex • September 3, 2017Competitive price and charges. Ease of pick up and drop off. New car.
— Phil • September 1, 2017Very efficient - serviced through enterprise at the airport - friendly and helpful at pick up and drop off - nice people as car hire firms often seem to get very mixed reviews
— John mc • August 30, 2017excellent service, upgraded car free of charge, very pleasant staff.
— devon007 • August 29, 2017Booked through travel agent, on arrival at airport dealt with quickly and efficiently, explained in English what was available,offered upgrade of car, very pleasant staff.
— Frenchtour • August 26, 2017Had an effortless and hassle free insurance coverage buying experience.. and costs much less than what the rental company charges!!! Thanks to Reducemyexcess!
— Sv • August 21, 2017no problems with hire
— tony • August 21, 2017Car provided by local Alamo franchise. Helpful desk staff with no hard sell on the excess insurance but still had a significant amount held against my credit card, which seems to be standard policy these days. Surprisingly had to pay a daily fee to cover breakdown and accident recovery - a new scam by hire car companies? This was not covered by my pre-bought (cheap) excess insurance so had little choice than to take this option. Car was carefully checked over before hire and all obvious damage had already been correctly noted. On return, the car was also checked and there was no attempt to 'invent' new damage. Overall, a better experience than I expected, only let down by the lack of accident/breakdown cover as standard, which reduces the overall score.
— Mark • August 19, 2017Excellent value and service
— Phil • August 16, 2017
Very quick and easy to pick up the car. Thorough check was made of previous damage prior to driving away. Very competitive price, but I did book about 10 months in advance.
— Tan • August 10, 2017Excellent service and given a nice upgrade
— PaulH • July 30, 2017Able to pre register online and just go straight to a kiosk then choose your own car from the row, very quick and easy
— emmar • July 28, 2017A GREAT CAR AND QUICK SERVICE, POLITE STAFF, ALTHOUGH CAR WASN'T READY FOR US WE WERE GIVEN DRINKS AND A SNACK WHILE WE WAITED, WAS ONLY 20 MINS WAIT!
— safc76 • July 27, 2017Good service
— paddler • July 26, 2017the best car hire company .. end of, i have tried all the others and ALAMO is way better...
— nick nosh • July 26, 2017Although initially disappointed with the car size 1.0 litre it was a great car and everything was fine with service provided
— Tena • July 24, 2017Poor customer service, complicated return process and failed to provide the correct size of car
— snorky0205 • July 23, 2017very easy process after a long flight, simply went into the centre signed some paperwork, showed me to my car may Iadd whichever I wanted and off we went. On return, A pleasant lady was waiting to take the car off my hands minimum fuss. Would recommend and would use again
— kel16087 • July 22, 2017We needed a small car for our 6 day trip visiting relatives. Booking was easy, we were greeted warmly at the airport desk, and the Enterprise site a short walk away. The handover was efficient: we inspected the car, what constituted damage was clearly explained, we declined excess insurance (because we had reducemyexcess), the fuel policy was also explained, and we drove off. We should have asked how to operate the lights and particularly the fog lights as 20 miles on we encountered low cloud! Apart from that, the car performed well. On our return, the transaction was completed efficiently and quickly.
— Baz • July 12, 2017Very polite & efficient staff. Inexpensive car hire fir three weeks & no pressure from the counter assistant when I declined all extra insurance & showed her my Eversure insurance certificate...
— Tricia1928 • July 11, 2017Extremely poor customer service. Misleading information, bordering fraud.
— Frankie • June 27, 2017- — Verified reviewer • June 27, 2017
Great service, no problems, competitive rate
— Micky • June 25, 2017great
— Micky • June 25, 2017Very efficient and friendly staff. Choice of car on arrival. Literally pick the one you like and drive off. Drop off was just as easy. Drive in, staff member checks the car and issues you your receipt instantly.
— AJP • June 24, 2017I have used Alamo many times in the USA and found them to be reliable, hassle free and reasonably priced.
— grace • June 24, 2017The cars I hired were average in quality. The service was average. The pick up and drop off was tight for space. All in all, its as expected from budget car rental.
— oz man • June 23, 2017Clear website, easy booking online; competitive prices; dealt with quickly at counter; good choice of cars; simple returns process; no reason not to recommend
— ARNie • June 23, 2017Very efficient. Got the car we requested. Efficient returns and given a end of hire statement. Absolutely no issues. Would use Avis again.
— Rog1 • June 23, 2017
Car hire process was quick and efficient. Booked with them for a fuel full to full policy and the price was good. Be warned. Alamo deduct a deposit from your credit card and then refund if satisfied no damage at end of rental. You could lose out on the bank exchange rate on the refund. Some companies only block the amount but not Alamo. The car was excellent and a couple of months old. Not super clear on where the car should have beenleft on return and the office was closed early afternoon when we dropped off. All in all satisfied with the deal though
— Traveller • June 23, 2017Had a few problems with the initial car , tail light out, warning messages re tyre pressures, v dirty so took it back. Exchanged no problem but would rather it hadn't happened in first place!
— DebnJb • June 23, 2017Had to wait for them to clean car got my excess refunded without any problems
— wilber • June 23, 2017No problems at all
— Aliy • June 21, 2017
