Budget
Car pick up was straightforward and simple, however, even though they know I was dropping the car off a different location, there were no drop off instructions provided. As it turned out, the drop off arrangements were complex.
Great process was sold as focus or similar but end up with seat arona. Much smaller in the back. Otherwise great car great service very happy........ but didnt need to claim thankfully so cant really comment on reduce my excess!!!!!!!
The company was efficient, the car was as advertised. The only problem we encountered was that the key fob battery needed replacing half way through the rental and when I returned the car I took the key back into the office and was ignored by everyone until I spoke up. Poor customer service. Maybe it’s a cultural thing but I hope that they’ll address it
It's been a while since I hired a car. I had remembered to independently buy excess cover. Person on desk didn't like this. All around me everyone was being pressure sold extra insurance and breakdown cover. Most people took it and their bill was trebled. I felt very sorry for them. They also charged an extra premium if you were travelling to Northern Ireland even though Northern Ireland has an exemption to the conditions imposed after Brexit, therefore totally impinging on my rights under The Good Friday Agreement.
Despite updating my email address I did not receive a copy of my hire contract / agreement or confirmation of my excess / fuel reimbursement card charge
Fine, no issues
Save loads of money and avoid rip off excess charges on rental cars
The overall experience was positive, we called upon arrival and our family of 6 was picked up from the airport in around 10 minutes and taken straight to the office where we completed the paperwork. I had opted not to take the additional insurance offered (instead arranging separate cover for this) and, unlike some other companies, I was not pressured into taking it. I also purchased the e-vignette (required for highway travel) which was offered at a fair price and removed the need for me to arrange to by this from other sources. We were given the keys to the vehicle and invited to take photos and make a video of it to record any damage before we left which we did. It was supplied with a full tank of fuel (not part filled like some others) so this removed any guesswork when returning it and the vehicle itself was the same model as we booked and was in overall good condition for its age (around 3-4 years old), there were no issues with it when we picked it up or throughout our holiday. We were able to arrange a slightly later return than we had originally booked for (still within the hours that the office was open) and there were no issues with our return. The vehicle was inspected whilst we were there and I was told that there were no problems, we were taken back to the airport and once we returned home there were no further issues or concerns raised. Minor points are that the office is very small and if it's busy you may have to wait outside (there is a covered area and toilet facilities at the hotel next door) and you may also need to wait for a return shuttle to be booked so don't leave it until the last minute before you return the vehicle. Also the type of vehicle we hired (Ford Tourneo Custom) required a high deposit (circa €3000). Though I was made aware of this when booking, just bear it in mind as this will be "blocked" on your credit card and the hold remained for over a week after we returned. All in all a positive experience and I would have no concerns about using Budget again.
Nice and easy drop off
Efficient service and pick up and drop off was very smooth
Very efficient and good value. Nearly new car in excellent condition.
2 hr wait to collect car was unexpected and frustrating but service and car once I reached though desk were both good.
Pre booked hire car with Budget, when arrived car collection was completed quickly and we were on the road to our villar. The car was a brand new Seat Arona, and carried the family comfortably on our excursions. Drop of was also easy, the process completed very quickly. Nice job Budget.
Very good
Absolute mess picking up the car at JFK. Big queue of over an hour wait, with indifferent staff that showed no sense of urgency - we were told this was a GOOD day. Some days the wait is 3 to 4 hours! After an 8 hour flight - no thanks! Never using Budget again.
Prompt service, actually got Fred upgrade which was nice. Why is the excess so high though (£1600)!?
Good overall. Car in good condition though tank was not full, which was unexpected.
Fast, friendly service. Easy to use.
Unsure which companies exactly we used. Budget? Avis? Either way, very efficient but bad car.
Fast and efficient pick-up, less than 10mins, fast self drop-off into kiosk