Centauro
It is a good car hire company. Both check-out and check-in were well organised. The car was almost new and worked well.
picked up at palma airport to a location off airport to hire car , it was a bit chaotic as they shout your name out when it's your turn but there are lots of people waiting so be aware of that , when it was my turn it was quite straight forward , no problem or hassle after refusing extra insurance and the car was new but had a small amount of damage which was noted on the check list , car was very good aAND THE RETURN WAS VERY STRIGHT FORWARD AS WELL (WHICH IS VERY UNUSUAL )one tip for you is to video the car when you collect it inside and out noting the mileage and condition , and also when you return the car do the same check and that covers you for any invisible damage that car hire companies find later when you are on the plane . this company however did provide good service without hassle .shuttle to the airport was quick also . .be aware when returning to palma depending on the time of day , the traffic is horrendous so give yourself an extra 25 mins to travel back and the petrol station to refill the car is next to the car hire depot (centauro )
Great service, was pushed a bit to take out their insurance but clearly not needed! The car was brand new and excellent value. All went well.
Very poor . Requested a qashqai or similar , was given a hybrid van . Service representative was unhelpful,rude, surly & incompetent . Wont ever use again .
Waited over two hours to collect car. Number system not working. Staff allowing Spanish customers to jump the queue.
Great car, great prices, very good service all round.
So quick and easy to collect and return
Very professional friendly service, can’t find fault in anything
Pickup and returned the car without any issues from Barcelona rail station. Not well sign posted from station to hire office. Underground car park very tight on level 4 when returning car. No toilet available in car parking area
Great price, friendly, efficient staff. No hassle over previously recorded damage, fuel or toll costs.
Couldn't fault them - no issues with collection or return, car was reasonably new and in very good condition.
Upon bringing the car back the girl inspecting the car immediately found 'new' damage underneath the car. We had not caused this damage. We had looked carefully at the car on pick up, but hadn't got down on our hands and knees to inspect the underneath. But the girl seemed to know exactly where to look and found it straightaway, like she knew it was there already. We got charged 225 Euros. The damage was there already and, judging by the way the girl honed in on it straightaway Centuaro knew about it but hadn't recorded it on the customer-side system. No doubt, every driver that subsequently rents the car is charged for exactly the same damage, over and over. Now I've looked into it further there are numerous other reviews with exactly the same scenario. It's criminal really. I'll never use Centauro again.
They charged almost £1000 for deposit and it has to be from a credit card. Though it returned in full it could be a problem to someone without a credit card.
I had pre booked the car with a 3rd party online company. When I arrived at the hire companies office late at night they refused to allow me to put the deposit for the hire car on my credit card and pay the remainder of the hire charges on my debit card. I advised them I needed to use 2 cards one for deposit (credit card) and one for payment (debit card) they advised only one card could be used which was never stated on any pre terms correspondence. I didn't have sufficient credit limit to put both transactions on one card. I was left stranded in Kefalonia late at night with my elderly disabled mother. Never again will I pre book a hire car. Ended up using taxis my whole holiday which ruined my holiday with all the stress
Very good, helpful and fair
No problems very perfessional
The lady that gave us the car hire was very helpful and upgraded us when she saw the height of my husband and gave us a bigger car. Fab customer service
Good value, quality car and friendly service
After over twenty years of car rentals in Spain, on arriving to collect the vehicle this year, and using the same credit card I have always used, I was told that because my name on the card was incorrect (Mr. + Initials + surname) I must either pay an additional 270 Euros for Centauro's insurance, or I should go and find a taxi. This almost negates the excess insurance that I had purchased before travelling. I have emailed Centauro, who have not bothered to reply, to clarify what name details they require on credit cards. Needless to say, the card was accepted for payment of their insurance.