Dollar
Customer reviews for Dollar
All as it should be. Efficient and cost effective
— Chris ..,, • June 25, 2026Nice and easy transaction - they provided a very good car with everything we needed. The only slight negative point: a higher than advertised deposit was required. However, apart from this, pickup and return went smoothly.
— AI • November 4, 2025Easy hire, friendly staff.
— RK • November 2, 2025Swift and efficient.
— John • October 17, 2025It all worked out okay apart from when you initially book the car it seems like it includes an additional driver but that extra and would have doubled the price.
— Chubb • October 13, 2025Friendly and helpful staff. Car was what I expected. However, there was obvious damage to the car that wasn’t declared on the pick-up sheet. The company took a higher deposit than what my agreement stated.
— PK • September 1, 2025Straight forward process and helpful staff
— Wizz • August 18, 2025Easy pick up, only issue is they keep the holding the charge on the credit card for almost a week after the car was returned.
— Ed • July 23, 2025Excellent service
— Paddy • June 25, 2025Be aware that if you don't use their insurance excess protection they will ask for a minimum 820 euros deposit on your credit card !!!! Seems like yet another money making scheme......disappointing.
— Andy • May 24, 2025Excellent service: friendly and efficient. Good car. No unexpected extras to pay
— Dave • March 29, 2025Well equipped compact car
— Pilgrim • March 24, 2025Quick easy service
— G w • August 7, 2024Picking and returning the car was straightforward and quick. The car was in good condition and the size I wanted. The rep at the desk did try to sell an upgrade and insurrance but I said no and that was that.
— Nollaig • May 20, 2024Didn’t have the car I’d reserved and prepaid for (only had EV cars, needed petrol..) and charged me for an upgrade. Employees at rental desk totally uninterested and unhelpful - no explanation of controls, no tour of existing damage (I took lots of photos..), just basically “here are the keys - goodbye…”. Wouldn’t rent from them again - worth paying extra to rent from a bigger named company.
— Trekker22 • April 14, 2024I hired what I thought was a Mazda 3 saloon style car. When I arrived at the garage to to collect my car, I was told I could pick any car in a particular row which should include various brands of cars all around the same size. However, when I walked to the row concerned, there was only one car there which was very small and rather shabby. I had no choice at all. It was a Chevy of some description and was the dullest car to drive. It was not very clean inside, it only had 2/3’s of a tank of fuel and the parcel shelf was broken. There were also a lot of chips and scratches already on the car. It looked as if it had had a hard life and was far from new. This was very different to my previous experience with Dollar wheee they used to offer a selection of cars and the cars that were available were really new. What a huge disappointment.
— Gio • April 1, 2024A busy desk at the airport but, newish car and perfect for the two of us
— Daval • November 16, 2023Excellent all round service
— Tony • September 15, 2023Good service with easy vehicle return. Only slight problem was the Dollar reception office at the airport was in the Hertz Office and not displayed on the front sign.
— Sparky • October 5, 2022Had to wait about 2 hrs to collect a pre-booked car and got charged for Premium Roadside Service which we told the Dollar customer service agent several times we did not want.
— roadtripper • September 23, 2022
Long wait, 30 minutes to collect car
— Bob • September 9, 2021The lady who processed our car hire pick up was superb and very friendly
— Susie36 • March 23, 2020The car was in general good condition but some of the small issues ( chipped window screen and a broken fixing on the baggage cover ) were not mention on the condition report so you need to have a proper look before taking the car
— Marik • March 2, 2020Very easy, no problems, trust worthy.
— D_Steveo • March 1, 2020Distinctly unfriendly reception on pick up and drop off, no proper checking procedure and the threat of spurious and unjustified 'damage' charges. Not recommended
— Flossie • January 2, 2020Had to wait 15 mins to be collected in a bus, apart from that it was great. Amazing price for the week. Efficient and friendly service.
— Surferneil • December 21, 2019Excellent service - easy pick up and return. Got a free upgrade. One of the better companies I have hired from
— Born to Run • November 14, 2019Good economy car. Pick up and drop off was fairly swift, but they did try massively to up sell when I picked up. Otherwise all good
— EB • October 22, 2019Great
— Bob Sherunkle • September 27, 2019Quick pick up and drop off at the airport, and good value for an airport rental.
— Ted • September 21, 2019Very good price easy check in
— voiso • September 17, 2019Very helpful and friendly, the company is situated away from the airport, but once we were picked up in a minibus it was plain sailing, we got a better car than expected, and agreed to drop it at the airport at the end of our stay, thus saving us valuable time. The whole process of collecting and return was extremely well managed.
— TimD • September 2, 20193 hour 45 min queue at Catania airport desk to collect pre booked and paid car with Dollar (Hertz/ Thrifty) !!! What a joke! And another 30 mins at the desk while the guy types what seems like an essay and says “I try to get you car” . What?! It’s pre booked already... obviously that means nothing here. Avoid at all cost unless you want to spend the first half a day of your holiday in Catania airport. No thanks . Never again.
— Nohertz • August 27, 2019Poor.,Took 35 minutes to do the paperwork because their documentary stuff is more complex than any other company I have ever used. Need licence, DVLA printout, 2 sorts of address proof inc. statement of credit card (not asked for). told I shouldn't have printed the DVLA bit ...just given them the code.Told them that was not what the instruction said. Response was it was my fault. On collection several bits of damage missed. has d to insist on the condition report being changed.On return was asked to blind sign for the return. i asked that the car was ok ? Was told yes. 10 minutes later got a mail saying that i had signed for the 'damage' Went back to the booth and was told that was wrong and i had been refunded my deposit in full. had to insist that I got a signature that there was no damage.Rubbish all round.
— Nigel • August 17, 2019On arrival at Palma, none of the Jet2 reps knew where to find Dollar which had to be accessed via a shuttle bus on the level above arrivals. Not an issue with Dollar, but given the hire was booked through Jet2, it was frustrating that they had no local knowledge of where Dollar were based. Dollar themselves were great. Prompt service upon arrival at depot, clear instructions re excess and refuelling and depot just 2 mins from motorway. Hire was spotless and they were transparent about slight damage from previous hire. Would use them again.
— Marker70 • July 13, 2019Great using them in Spain, would not use them in the States though.
— Luftibob • July 9, 2019helpful staff,good car,no problems
— marty • May 14, 2019Excellent value, slick pick up and drop off.
— GAC • May 28, 2018A very fast and reliable service
— Spider bat • December 21, 2017Dollar car hire don’t offer the option of fuel they just tell you to bring it back empty and then charge you top dollar for a tank of fuel almost double than if you filled it yourself, no one checked the car with me for any damage prior to driving away. They say a medium car for 4 passengers & 4 suitcases, not a chance.
— Sooty • November 8, 2017
1st class customer service. Dollar are cheaper than the "big boys" but much more professional than the lower price bracket companies I've used in the past.
— Steve • October 7, 2017Fast friendly service, best rental experience so far!!
— JONTR • October 6, 2017Easy pick up and drop off with no hassles.
— Lioneagle • September 28, 2017Great, quick service.
— Aaron • September 4, 2017Hassle free pick up. Great car and equally hassle free drop off.
— amb1989 • August 28, 2017The car was excellent, almost brand new. We did, however, have problems finding the rental desk; we flew in to Barcelona Airport Terminal 2C but were completely unaware that the rental desks were in Terminal 2B which was a 15 walk away. The instructions we were given to find the car all related to 2B so when we arrived the cafe and other places we were told to look out for weren't visible. There weren't any car rental signs visible either. We had been instructed to pick up from the Hertz desk so we googled the nearest branch and it was over 3km away. There wasn't anyone visible to ask for help in Terminal 2C either. In the end we just set off walking and found 2B almost by accident. When we got to the Hertz desk another customer was complaining that he had wasted over an hour going to the location listed online as he had the same problems as us locating the desk. The staff member was very helpful and efficient. She did try to upsell a bigger/better model telling us that we had a big car (Ford Focus C-max) but it was only 1L and for around 80 Euros we could have a 2L diesel. We declined and found the Ford was excellent and the Eco-Boost engine was surprisingly powerful, even on very steep hills. When we returned the car it was chaos and there was nowhere to leave it. we had to drive around for quite a while until a space became available. The staff were very helpful when we handed the car back and there were no further problems. All in all, we were very pleased with the rental and would recommend Dollar although better instructions as to where they are in the airport would be appreciated.
— Janey • August 28, 2017The hire process took longer than expected. The pick from the airport to the hotel location was somewhat delayed. I got an upgrade, which I was very happy about. The car was great.
— np • August 21, 2017I got an upgrade. The hire process took longer than I planned. The pick up from the airport to the hotel location was a little delayed. The car itself was superb.
— np • August 21, 2017Poor - was charged for a full tank of fuel despite pre-paying with a 'full to full' fuel policy. The only reason given was 'that's not how we do things here.' Was also charged a small additional registration fee despite my rental being all inclusive. Complained to them about the fuel issue but get equally frustrating responses from the staff there, who 'misunderstand' the issue and ask for all sorts of extra info as a deflecting technique. Avoid!
— LondonSE16 • August 9, 2017very pushy to buy there products
— joo • July 20, 2017Easy to use, great price, quick responses and all documents sent via email, so that you can have them on you at al times.
— SSP • July 7, 2017Cheap and easy. Helpful staff
— Niblo • June 23, 2017Problem is, whilst they are delighted to look after you when you are in front of them at the counter and welcome you as a valued client....you can get a much better deal by NOT being a loyalty card member and get your price from an online site.
— Bryble • June 23, 2017Hire not started yet, but booking process was smooth
— taycar1011 • June 23, 2017Excellent personal service at pick up. No hard sell of extras. Well presented quality vehicle. Simple pick up & return
— BobM • June 23, 2017
