Enterprise
Excellent service, courteous staff, clean and tidy vehicle and a reasonable price ... what more could you ask for? Recommended!
The van was a 25 plate, with a very high spec, and massive capacity. Although there was a glitch at the start of the day due to an EMS error with my intends van, it was sorted quickly. The staff were charming and helpful.
Poor service, had to wait 40min for van to be ready and condition of the van was very poor
Everything went smoothly at pick-up - quick & effectient. We dropped off at York - also quick & efficient. We had a slight problem with the car at one point and rang Enterprise. Very friendly and tried to be helpful but as it was a very new car (2025) we were all at a loss re the solution. It worked out on its own eventually!
Good
Was served by Iqra who was brilliant! Very transparent and explained all the extras I can get and the benefits of them. She made my car hire very time efficient
Convenient, easy to book, drive and return the car
Convenient to airport. Quick pick up after checking in via app before. Car upgraded, good car no issues.
Very good
Very disappointing. Poor customer service. "Here are you keys - the car is over there". Lack of introductory information about the vehicle became a factor in a subsequent incident which necessitated a replacement car, which was not supplied for two further days. General misinformation and incompetence
A straightforward, no nonsense, low cost approach to providing cover. First rate and highly recommended
Exceptional Service, Friendly Staff, Great Cars
Very helpful and friendly staff. Rapid condition check on return. As a car driver I was impressed with how easy to drive and fuel-efficient their mid-size vans were.
The car and staff were excellent but the 3/4 hr wait in 28.c with no aircon, water or anywhere to sit was totally unacceptable. Ridiculously small building to house five hire car companies. The return wasn’t much better, once you figure out the directions , when you finally get there, another half hour wait to actually give the car to somebody, no room to park , just a nightmare. Even the staff, who throughout it all were excellent, were complaining about the lack of room.
Great easy car hire service Needed a car very last minute Abdul in the Guildford office stayed late at work in order to hire me car, I was incredibly grateful that he went above and beyond.
All very straightforward but glad I took out my own insurance as it would have been 6 times the price!
Overall great experience, new van in good condition and competitive rates. Personnel at pick up and drop off were excellent.
Very good service.
The car was good and we had no problems with it. It was clean on collection. No problems with them on returning it. We were asked for extra money when we picked the car up as they claimed the ravel agent had out the wrong hire period in the booking. When we asked about the CDW the answers were confused. The agent didn’t seem to know what she was talking about. They did refund the overcharge but it should never have happened in the first place. The score would have been 10 but am dropping it to 7 because of the poor pick up experience.
They provided a decent car, but tried fleecing me on protection. It puts the fear of god in you and makes you feel nervous to drive the car.