Goldcar
Customer reviews for Goldcar
Due to our airline (Easyjet) we arrived over 2 hours later than scheduled, Goldcar then informed us that as their office is officially closed - we had to pay an additional 115 euros \'late arrival fee\'. I will not be booking with them again.
— Michael Davies • July 31, 2026DO NOT RECOMMEND !! ABSOLUTE FRAUD ! WE RENT OUT CARS AT LEAST 2 A YEAR AND NEVER HAD PROBLEMS BEFORE !! WE RENTED WITH THERE FRAUDSTERS AND BEEN CHARGED £50 AT FIRST BECAUSE APPARENTLY WE ARRIVED AFTER OFFICE CLOSURE (THE OFFICE WAS STILL OPENED AND THEY HAVE HAD THE TIMES OF OUR FLIGHTS WHEN WE INITIALLY BOOKED, SCAMMERS) WHEN MY PARTNERS CAR WAS SCRATCHED AND DAMAGED ALL OVER THE PLACE (THE CHEKOUT DOCUMENTS ONLY HAD FEW MARKS- THE LADY SAID DO NOT WORRY JUST MAKE PICTURES ) SO WE DID AND GUESS WHAT WE HAVE BEEN CHARGED 200E FOR SOMETHING WE HAVE NOT DONE ! THE CAR WAS IN BAD CONDITION ARLEADY ! ON TOP OF THIS WE REALISED FEW WEEKS AFTER AS WE DID NOT RECEIVE ANY CHECK IN DOCUMENTATION FROM THIS COMPANY ! ALSO NOTHING SAYING WE HAVE BEEN CHARGED AND WHAT FOR ! THEY HAVE ONLY SEND US A PICTURE OF DOORS AND SAID THIS REPAIR COST US 200E ?? WHAT REPAIR ?? CAN YOU ADVISE ? EXPLAIN ?? WHERE IS THE INVOICE FOR THIS ??!!! WHERE ARE CHECK IN DOCUMENTS ?? I HAVE RECEIVED MINES FEW DAYS AFTER RENTAL AND THIS WAS 2 MONTHS AGO !! MY PARTNER STILL HAVE NOT RECEIVED DOCUMENTS AND YOU ARE NOT REPLYING TO ANY OF OUR EMAILS !! YOURE ABSOLUTE SCAMMERS ! YOU ARE CHARGING FOR GOD KNOWS WHAT AND WE WILL TAKE THIS FURTHER ! ABSOLUTLY UNPROFESSIONAL COMPANY AND BEHAVIOUR !!! SHAME OF YOU DO NOT RENT OF THIS COMPANY !!!
— NATALIA • May 19, 2026I went to Rhodium (a Europcar company) to pick up a car I booked thru a booking portal. The advertised price was about 30€. At the agency the employee lied an said that I had to pay extra insurance of 179€. It was not advertised, it was not in the contract and I didn't need it because I have excess insurance on my credit card, I told him NO!!! He then claimed that I had to pay airport tax even if my contract clearly stated that it was included in the rental and It was advertised as included in the rental, once again I said NO!!! I was very clear from the beginning that I only wanted to pay deposit on the car, deposit on the fuel and rent of the car because I called the company in advance and checked that that was the case (I have the recording). That made him angry and very rude. He told me that I was a problem customer and it was obvious that I was suppose to buy all these things on top of the rental. After I came home I found out that he added more that 30€ of charged on my credit card for services I never ask for and never wanted. Now I have to wait 30 days for a reply on my complaint and if I'm lucky a minimum of 30 days for a refund. This is how Goldstar, Interrent, Rhodium all Europcar companies operate on a daily basis. Just look at ALL the thousands of bad reviews and all the Facebook Boycott pages. If you rent a car from any of these companies you are likely to get screwed (excuse my french).
— Niller1980 • May 19, 2026The sole purpose of the vehicle checker on return is to claim damage where no damage has occurred. Goldcar intend to make a claim for a ‘mark’ that is barely discernible. You have to get within 6 inches of the bodywork to see it. I cannot say whether or not the mark was there when I picked up the car. When I collected the car I had to point out to that the wheel arch plastic moulding was broken, easily seen on cursory inspection but which they had not identified. In other words, if Goldcar missed the clearly, easily seen wheel arch damage that I pointed out on collection, how can they claim with certainty that the indiscernible mark identified on re delivery was not there on collection.
— Stephen Horne • May 15, 2026Ripoff merchants, said our fully functioning credit card for the excess holding deposit had been declined & made us pay their excess charge of 35 euros a day!
— Nicki karen • November 15, 2025Ripoff merchants, said our fully functioning credit card for the excess holding deposit had been declined & made us pay their excess charge of 35 euros a day!
— Nicki karen • November 15, 2025Easy to book. Competitive prices. Quick and efficient friendly staff. Have used this company for the last three years. Would definitely recommend.
— IanS • November 10, 2025It was quick and easy
— Jimmy • October 11, 2025fast and easy pick up / drop off tried to sell add on extra insurance , but i had taken my own excess cover in uk ,used them on multiple occassions
— daryl • October 11, 2025Was worried about all the negative reviews regarding trying to blame you for any small scratch but while the véhicule was thoroughly inspected on return, I did not think he was overzealous.
— Dom • October 9, 2025They would not accept my travel excess insurance and forced me to pay for complete insurance, adding over £200 to our car hire bill. The excess insurance was useless
— FTGrrl • October 6, 2025They would not accept my travel excess insurance and forced me to pay for complete insurance, adding over £200 to our car hire bill. The excess insurance was useless
— FTGrrl • October 6, 2025Never use Goldcar. They are running a scam where they force you to buy insurance at 4 times the price of hiring the car itself. The man at the desk said they needed a £3.5k deposit unless we took their insurance and also said that if we didn't they would definitely find something wrong with the car. Total con, don't use them.
— Ed • September 19, 2025Never use Goldcar. They are running a scam where they force you to buy insurance at 4 times the price of hiring the car itself. The man at the desk said they needed a £3.5k deposit unless we took their insurance and also said that if we didn't they would definitely find something wrong with the car. Total con, don't use them.
— Ed • September 19, 2025Totally shocking. Waited for over 3 hours for them to sort a car along with everyone else. They use a ticket system which make no sense and the staff are that rude that when you ask you just more or less get told to go away and wait for your number.Car was not what I booked.
— Gary T • September 10, 2025Totally shocking. Waited for over 3 hours for them to sort a car along with everyone else. They use a ticket system which make no sense and the staff are that rude that when you ask you just more or less get told to go away and wait for your number.Car was not what I booked.
— Gary T • September 10, 2025Much the same as any other, their full cover is extortionate same as other companies, if they offered a reasonable charge for the cover then you wouldn't end up feeling completely ripped off, I'm glad I discovered Reduce My Excess!.
— Mr Fed up with being ripped off • September 8, 2025The agent at the pick up desk lied to me and said that if I did not take the CDW waiver insurance that he could not release the car to me. He also said the 1100 euros deposit was non refundable and therefore to take their insurance was the best (only sensible ) way to go. When I questioned this, he said that the rules on this had changed in the last year
— Mujerman • September 1, 2025Unhappy. Poor service. 1). Spent over 20-30 mins arguing with the person on the desk that I didn’t need to pay for their excess waiver because I had alternative insurance. She told me that no insurance will be “valid” they are the only company who can insure their cars. She wants me to pay 147euros. I refused and she was so passive and aggressive but wouldn’t let it go. I had 3 tired children with me and I just wanted to get the car. I had to be almost rude to get her to stop hounding me about the excess. She did everything she could to give me anxiety about damaging the car and having to “full responsibility” for it. 2.) on returning the car, the parking spaces were tight. A man was shouting at my kids to get out the car whilst I was reversing in. He was horrible and aggressive and I will be complaining. I wasn’t able to direct them to a safe space and had to shout back to tell him to back off whilst I could coach them to walk to safe space in a really just car park while k parked up. The he opened the boot, obviously in a hurry to get the check done, and I hadn’t even got our car seats out. I was livid. Never again Goldcar.
— LBee • August 31, 2025Great services great cars
— Pablo • August 31, 2025
Easy to find at the airport, easy booking process, car was in a good clean condition, easy to return the car, received final paperwork quickly and no queries!
— Big PB • August 31, 2025Good
— Mohamed • August 28, 2025We booked our car hire through a third party (DOYOUSPAIN) for the car pick up from goldcar. On arrival into the airport terminal where the hire car companies are based you could see the amount of people waiting to be served. It was horrendous. Actually getting to gold car, they where using a ticket system, that's how many people where waiting. Having got the wrong ticket. We where called within 5 minutes. Happy days. Approaching the desk with paperwork out. We where then told, sorry this desk is for direct bookings only. Not third party. Having got a second ticket 10 minutes later than we should have another 6-10 customers had arrived. We heard the wait was between 1-1 1/2 hours to be seen. At 23.30 at night I wasn't waiting possibly till 1am... So no hire car was had and a taxi for 52km had to be booked. Be very careful who you book with. And how! Lesson learnt!
— Burkster30 • August 22, 2025We booked our car hire through a third party (DOYOUSPAIN) for the car pick up from goldcar. On arrival into the airport terminal where the hire car companies are based you could see the amount of people waiting to be served. It was horrendous. Actually getting to gold car, they where using a ticket system, that's how many people where waiting. Having got the wrong ticket. We where called within 5 minutes. Happy days. Approaching the desk with paperwork out. We where then told, sorry this desk is for direct bookings only. Not third party. Having got a second ticket 10 minutes later than we should have another 6-10 customers had arrived. We heard the wait was between 1-1 1/2 hours to be seen. At 23.30 at night I wasn't waiting possibly till 1am... So no hire car was had and a taxi for 52km had to be booked. Be very careful who you book with. And how! Lesson learnt!
— Burkster30 • August 22, 2025Generally very good, a little annoying that I paid more for a specific car which was then not available - and would have had to pay more again, but otherwise very good. No washer fluid for windscreen either
— JonHills • August 21, 2025Easy check out and use of car . Got the car I booked. Easy hassle free check in at end of holiday.
— Babylon42 • August 20, 2025I ended up paying an extra £150 for insurance I didn't need or ask for. Make sure you read everything at the counter before you get your keys. You don't see the whole contract when you sign, as its on a small electronic tablet. I am still waiting to hear back from them after making a complaint about the extra charge. Car was fine, but their process is dishonest.
— Peter • August 15, 2025All was fine but that appeared to be because I took out the CDW excess protection insurance. Others in front of me in the queue who hadn’t done so were being charged extra to effectively do the same thing. They don’t quibble a thing with me. I have a suspicion that when you have another insurer on your side, they know they might have a battle of claiming damage so they don’t complain about anything but I was nervous they might.
— Jack • August 13, 2025Scandalous..security called because of huge queue waiting to pick up a car and customers getting irate because of the wait times. I waited over 3 hours. This would have been longer had I not paid €30 for priority processing ie jumping the queue. We booked our car on line. They were also prioritising customers who did not have a booking; clearly to grab as much business as possible. Their business model borders on being fraudulent Do not use this company. Their prices may seem low but they are not once you’ve taken into account the add onset €30 for jumping the queue
— Simon • August 12, 2025Absolutely awful. They use all kinds of nasty tactics to extract additional charges and fees, as well as making you wait 2 hours to get served (even has a ticket system). As I opted for the minimum insurance (seeing as I'd bought excess cover from Reduce My Excess) I was told I had to pay a £1500 deposit in full, or else upgrade to their super zero excess insurance at a cost of €400 for the booking (I paid £30 for the same cover with Reduce My Excess). I got annoyed, cancelled the booking, walked over to Hertz and immediately hired a car for less than the original price with Goldcar (including the 'mandatory additional costs'). Horrible, avoid
— Riki • August 11, 2025Absolutely awful. They use all kinds of nasty tactics to extract additional charges and fees, as well as making you wait 2 hours to get served (even has a ticket system). As I opted for the minimum insurance (seeing as I'd bought excess cover from Reduce My Excess) I was told I had to pay a £1500 deposit in full, or else upgrade to their super zero excess insurance at a cost of €400 for the booking (I paid £30 for the same cover with Reduce My Excess). I got annoyed, cancelled the booking, walked over to Hertz and immediately hired a car for less than the original price with Goldcar (including the 'mandatory additional costs'). Horrible, avoid
— Riki • August 11, 2025The car hire company were perfectly efficient and well placed at the airport, but the car was really pretty bad. Luckily we didn’t have to drive it much. It was a tin can on wheels
— K8 • August 7, 2025Easy to use. Low mileage vehicle. No hassle
— Mike • August 5, 2025Easy to check-in. They didn’t keep pressing you to add their insurance like some other companies do. Problem returning car early in the morning as the barrier didn’t read the number plate.
— Dorseter • August 3, 2025Nice and easy to book and collect the car.
— Dee • August 3, 2025Not a great experience - don’t take AMEX for the deposit or Apple Pay for my other credit card… had to pay £1,900 out of my bank - not happy…let’s hope the exchange rate on the return is not going to impact what I get back. Car quite damaged, not that it impacted me.
— Marc W • July 31, 2025There were significant issues on picking up the car. This was caused because they wanted a significant credit card deposit because I had used purchased insurance before going. The deposit according to their own documentation could be paid by debit card but they refused to accept that. I then presented a credit card that had a limit less than the amount required. I then increased my limit with the bank. The system they had did not recognise that the limit was increased. They asked me to then go back to the bank (which I did to confirm the increase - which they did) and then still said th system would not allow it. It seemed to transpire that it takes 24 hours for their system to recognise an increased limit and they claimed this was my fault. Throughout this we remained calm but they then started to threaten to cancel the contract unless we upgraded - saying it was our final option before they cancel. The staff were rude and spoke in Spanish between themselves - they did not realise we could understand them. Amazingly after we took the final offer they no longer needed to leave such a large deposit. It all felt like a complete con and I would not recommend this company to anyone.
— Dave • July 28, 2025There were significant issues on picking up the car. This was caused because they wanted a significant credit card deposit because I had used purchased insurance before going. The deposit according to their own documentation could be paid by debit card but they refused to accept that. I then presented a credit card that had a limit less than the amount required. I then increased my limit with the bank. The system they had did not recognise that the limit was increased. They asked me to then go back to the bank (which I did to confirm the increase - which they did) and then still said th system would not allow it. It seemed to transpire that it takes 24 hours for their system to recognise an increased limit and they claimed this was my fault. Throughout this we remained calm but they then started to threaten to cancel the contract unless we upgraded - saying it was our final option before they cancel. The staff were rude and spoke in Spanish between themselves - they did not realise we could understand them. Amazingly after we took the final offer they no longer needed to leave such a large deposit. It all felt like a complete con and I would not recommend this company to anyone.
— Dave • July 28, 2025Do the job
— Gus • July 25, 2025Staff were really friendly and helpful with excellent English. Pick up and drop off location is opposite the terminal building so no need for shuttle bus, literally just cross the road.
— TimmyCee • July 25, 2025
A long wait to be served. Heavy sales speech to purchase insurance. Handed me an i pad to sign with the signing box being large and hiding a charge for Eu 119. When i examined in UK the printed docs he gave me within the pack i could see that the signature box was bottom right and small thus showing the charge they had made which was in the centre of the document. Sharp selling practice at the very least. Not able to contact by phone and anyway it would be costly to do so on a per minute rate. WARN all you customers to look out for that ipad signature box.
— viliers • July 24, 2025A long wait to be served. Heavy sales speech to purchase insurance. Handed me an i pad to sign with the signing box being large and hiding a charge for Eu 119. When i examined in UK the printed docs he gave me within the pack i could see that the signature box was bottom right and small thus showing the charge they had made which was in the centre of the document. Sharp selling practice at the very least. Not able to contact by phone and anyway it would be costly to do so on a per minute rate. WARN all you customers to look out for that ipad signature box.
— viliers • July 24, 2025The wait time to collect was more than 3 hours. In my case meaning that I couldn't use the car, they are incompetent and offered a service that they were unable to deliver.
— David • July 20, 2025The wait time to collect was more than 3 hours. In my case meaning that I couldn't use the car, they are incompetent and offered a service that they were unable to deliver.
— David • July 20, 2025Disgraceful. Required reserve of both €3,000 excess amounts which wasn’t clear from the agreement and I didn’t have a credit card with €6,000 limit so forced to pay an additional €370 after queuing for 2 hours!
— Debs • July 20, 2025Disgraceful. Required reserve of both €3,000 excess amounts which wasn’t clear from the agreement and I didn’t have a credit card with €6,000 limit so forced to pay an additional €370 after queuing for 2 hours!
— Debs • July 20, 2025Total rip off merchants and sales pressure gangsters, get independent excess cover !
— Ricky • July 19, 2025Total rip off merchants and sales pressure gangsters, get independent excess cover !
— Ricky • July 19, 2025Car hire failed due to my credit card not showing my full name, my christian name isn’t printed on the car, and their insistence that I must therefore take out their insurance excess policy at €99 for the hire to proceed. The cost of the car hire was only £33, so this seemed unreasonable. This wasn’t clear in the advanced contract. We took a taxi instead at additional significant cost and lost all other money. I’ll never book with Goldcar again.
— AndyR • July 18, 2025Car hire failed due to my credit card not showing my full name, my christian name isn’t printed on the car, and their insistence that I must therefore take out their insurance excess policy at €99 for the hire to proceed. The cost of the car hire was only £33, so this seemed unreasonable. This wasn’t clear in the advanced contract. We took a taxi instead at additional significant cost and lost all other money. I’ll never book with Goldcar again.
— AndyR • July 18, 2025The first car we were offered had ever body panel damaged and none of it recorded. As we went round photographing it we discovered one of the tyres had cords exposed so we refused to take the car and were reluctantly offered another one. They initially pressured us to take it as it was the last one and was safe (it was not roadworthy!!) On returning the car we were accused of damaging it, thankfully we took photos of the damage sheet next to each damage before setting off, so easily proven we didn’t cause the damage but it made for a very unpleasant end to a holiday.
— Peter • July 17, 2025The first car we were offered had ever body panel damaged and none of it recorded. As we went round photographing it we discovered one of the tyres had cords exposed so we refused to take the car and were reluctantly offered another one. They initially pressured us to take it as it was the last one and was safe (it was not roadworthy!!) On returning the car we were accused of damaging it, thankfully we took photos of the damage sheet next to each damage before setting off, so easily proven we didn’t cause the damage but it made for a very unpleasant end to a holiday.
— Peter • July 17, 2025Collecting the car was ok and relatively simple, although the agent really tried to upsell a bigger, diesel engined car, for an extra 50 euros! After we refused the 'offer' he gave us the bigger diesel car at no extra cost. We think the issue was with their availability. When returning the car, we had to try and sort out an 8 euro parking ticket (the system to pay isn't available at weekends - it was a Saturday when we got the ticket and returned the car and we flew out the same evening) and the Goldcar franchisee said if we didn't sort it by Monday evening they would have to charge us at least 30 euro for them to pay it. After a lot of calls and emails I managed to contact the parking company, who said you actually have 8 days to pay tickets, and they sent me details of how to pay. Overall, not a great experience.
— Andy • July 16, 2025Absolutely terrible Did not get my car
— Norm • July 9, 2025Absolutely terrible Did not get my car
— Norm • July 9, 2025Unexpected extra charges for crossing a border, plus airport fees, plus tax more than doubled original cost. Also they tried to confuse us into extra insurance charges. Return was shambolic with no directions. Remains to be seen if we get all the deposit back.
— Roger • July 8, 2025Unexpected extra charges for crossing a border, plus airport fees, plus tax more than doubled original cost. Also they tried to confuse us into extra insurance charges. Return was shambolic with no directions. Remains to be seen if we get all the deposit back.
— Roger • July 8, 2025There was damage to the car that was not noted on the form by them at pick up. The car was located on another level of a multi storey carpark to thd office and it was very dark, which made checking the car very difficult. Luckily I took photos otherwise I would have been liable.
— Deb • July 5, 2025There was damage to the car that was not noted on the form by them at pick up. The car was located on another level of a multi storey carpark to thd office and it was very dark, which made checking the car very difficult. Luckily I took photos otherwise I would have been liable.
— Deb • July 5, 2025My previous experience with Goldcar in Majorca was awful, this was much better no hard sell on insurance and friendly staff!
— Al • July 5, 2025
Given lower class car than paid for and wanted me to pay to upgrade to the car I should’ve had! I had to pay 1100 euro on my debit card as I didn’t have my credit card on me. They’ve already taken the money so let’s see what happens when I return the car!
— Ian • June 30, 2025Given lower class car than paid for and wanted me to pay to upgrade to the car I should’ve had! I had to pay 1100 euro on my debit card as I didn’t have my credit card on me. They’ve already taken the money so let’s see what happens when I return the car!
— Ian • June 30, 2025Not very helpful when you don’t take out their insurance!
— DCJ • June 28, 2025Staff very unhelpful when they find out they are not selling you their own full cover insurance!
— DCJ • June 28, 2025Goldcar are competitive in their pricing and cars normally in good order. However do check for damage and especially tyre wear. Photograph car before and after hire. Desk staff pressured me relentlessly to buy the additional insurance. Just politely and firmly say no, and ensure your credit card has room for the deposit. We hire from Goldcar three or four times a year, but this is first with me as main driver. Staff don’t press my husband for their insurance as he’s on their screen as never accepting it! Goldcar is OK, but beware of the wrinkles. REDUCE MY EXCESS WILL LOOK AFTER ANY DSMAGE PAYMENTS. Never had a problem.
— Shirley • June 24, 2025The agent on the desk when picking up the car did not recognise the additional insurance I had purchased from your company and became agitated and abrupt when I did not want to buy their additional insurance protection. They continued to take the full protection amount from my debit card, £1478.00, which I was told could take up to 28 days to return when I returned the car.
— Ss • June 24, 2025All very efficient. Only thing I'd say is that the crosses they'd put on the paperwork for previous bumps on the car were very slightly in the wrong place so when we returned the car, they said we'd made new bumps. Thankfully we'd made photos and done a video of the car on collection. I suggest others always do the same.
— Gemma • June 23, 2025All good -car, shuttle, pick up, return.
— Mac • June 19, 2025No issues at all, desk was in the Terminal, car was in the car pack opposite, no large queues. Returning the car was quick & simple.
— Mike C • June 10, 2025I have sent an email to goldcar themselves complaining about an out of hours charge of 40 euros made to us on arrival at murcia airport on the 2nd june 2025. The charge was a complete rip off as we were waiting in a queue with several other customers and as per the Web site we were eithin opening hours but the guy behind the desk said the office had had to remain open because of late check in. Also the key and go was not working at the airport .
— Spotthedog • June 10, 2025Easy pick up and return.
— Jules • June 9, 2025Shockingly bad company - as is usually the case, they wanted us to take their premium insurance, which we declined as we have an excess policy. Upon return, the agent was polishing the boot/bumper, desperately trying to find something damage. She found the tiniest scratch, which you can even see on a video or photo, and I’ve been automatically charged €154 for this “damage”. With kids, a flight to catch etc, they know you can’t push it too much, so these scammers get away with it. Don’t touch them, they have a 1* rating for a reason.
— Zizi T • June 8, 2025Shockingly bad company - as is usually the case, they wanted us to take their premium insurance, which we declined as we have an excess policy. Upon return, the agent was polishing the boot/bumper, desperately trying to find something damage. She found the tiniest scratch, which you can even see on a video or photo, and I’ve been automatically charged €154 for this “damage”. With kids, a flight to catch etc, they know you can’t push it too much, so these scammers get away with it. Don’t touch them, they have a 1* rating for a reason.
— Zizi T • June 8, 2025Lovely car, easy process. No problems whatsoever.
— Janny • May 31, 2025Very straightforward pick up and lovely staff. A nice new car. Good value.
— Andrew • May 28, 2025Okay but charged us for the whole period to travel to another island despite us having ferry tickets showing we were only going for three days
— Amc • May 24, 2025Goldcar was a very budget friendly solution for my transport needs during my stay. The check in process was long winded, and the car i was provided with was not what was agreed on the website, but it was a clean car of similar category. There was lots of marks on the car which were documented but not repaired, and i had to add some extra scuff marks to the report before taking the car out, if not, this could have resulted in a hefty fine! Would return to Goldcar again!
— Glen • May 16, 2025Very High pressure sales for their excess insurance, I've hired many cars but this woman was extremely persistent & told me that gold car does not except outside companies providing excess insurance. She also said any scratch would be €500 each! I took their rip off insurance because I couldn't get "vip car's" to answer the phone to help me. So I end up paying 2 companies for excess insurance. Scammers
— Extra • May 15, 2025Very High pressure sales for their excess insurance, I've hired many cars but this woman was extremely persistent & told me that gold car does not except outside companies providing excess insurance. She also said any scratch would be €500 each! I took their rip off insurance because I couldn't get "vip car's" to answer the phone to help me. So I end up paying 2 companies for excess insurance. Scammers
— Extra • May 15, 2025Efficient, polite and easy to find
— Paul • April 27, 2025
An absolutely awful experience when picking up the car. Such a hard sell on the extremely expensive additional insurance. Worse than the worst doubke glazing salesman. The driver of the other car in our group had a problem with his credit card, whereby his bank locked it due to suspected fraud and he couldn't get it unlocked, therefore couldnt peovide credit card deposit in case of accident. The car rental chap pouncrded on this and the " only possible solution" was for my friend to buy the extra insurance at €250 for a car t that had cost him £67 to hire for the week. Apparently the extra insurance could be paid by his debit card. I will never use this company again.
— Bri • April 21, 2025my flight was delayed 90 minutes. I phoned company to check they would be open and was told office would be closed an hour before my arrival and I would lose my booking ( could not get car next day) On arrival the office was still open but they would not let me have car as someone had cancelled the car hire.
— joe • April 16, 2025Very rude and obstructive huge pressure to take their excess insurance. Not very helpful ay all
— Markie • April 15, 2025Very rude and obstructive huge pressure to take their excess insurance. Not very helpful ay all
— Markie • April 15, 2025Goldcar just scamm everyone that doesn't take their extra insurance... This is what I had last week from ALICANTE AIRPORT hire ..............in the course of the vehicle inspection Fiat / Panda license plate number 5621MDG conducted by ourselves, following the return of mentioned vehicle at the end of the car rental agreement nr. 26432267 in the name of ALAN Sxxxxxx , we have identified further damage that was not present in the vehicle at the time it was supplied under the said rental agreement, which is not covered by the coverage contracted. THIS IS JUST A LIE> THEY WENT STRAIGHT TO THE SCUFF ON THE PLASTIC RIM>AND THE CAR HAD 12 X's on the contract. THE CAR WAS A WRECK ANYWAY AND THE SCUFFS WERE ALREADY THERE WHEN I COLLECTED IT
— goldcar scam • December 11, 2024GOLDCAR Scam
— alanspz • December 11, 2024Horrific. We arrived with our 4-month-old son late on a Saturday evening and were told we had to pay an additional 400+ euros if we wanted to hire the car we had already paid for (for a 1-week hire)! Naturally I refused. We ended up spending another 2 hours in the airport terminal trying to organise another rental and then eventually had to get a taxi into Barcelona, returning the next day to hire from a reputable agent.
— Luke • September 2, 2024Got a very good price for the hire of the car but when I picked the car up they advised me that as I didn't have a credit card for the deposit I would have to pay over double to take out the extra cover to take the car. I was with other people that did have credit cards but they wouldn't accept this for the deposit as it wasn't in my name (I have hired cars many times and this has never been a problem).
— Scoot • August 3, 2024Lovely car. No hassle.
— Lisa • July 22, 2024Efficient pick-up service. They offered incremental insurance, to pay for a superior (bigger) car, and second driver coverage - all at a price. I declined and they were fine with this. Return was smooth - all went to plan. Overall a good service and an excellent price.
— Number4 • July 22, 2024Goldcar have sent me a threatening email claiming I’d had an accident. I didn’t and the car was returned in exactly the same condition this morning. I have time stamped video evidence of condition at drop off and pick up. I have emailed them all day on my return with no response. Please reply to this comment using my email address as soon as possible. This is very distressing. Thank you!
— MM • July 16, 2024Excellent car, easy to use website… just a long wait to collect at airport
— Witchy900 • July 13, 2024An otherwise good experience was spoiled by aggressive and bullying tactics from pick up clerk to buy their own excess insurance belittling our insurance cover. The implication was that, regardless, something would be found when we returned the car which would be chargeable. Although this was not the case it spoilt out holiday
— Dave • July 13, 2024We booked Goldcar through a third party called Do You Spain because it was a good price at €109. When we got to Goldcar in the airport they said that was just a deposit we had paid and we owed them €290 for different taxes. They said if we had booked direct with them it would only have cost €290 including everything so basically the money we had already paid meant nothing. We had no choice but to pay the extra but obviously had been completely ripped off-steer well clear of both of these companies
— Sherlock • July 10, 2024Goldcar always try to look cheap then hit you with loads of extras. They wanted 22€ a day extra for insurance a total of €110 with Reduce my excess I only paid £18 for the entire trip
— Drew • June 17, 2024Nice little car, low mileage, no issues with collecting and returning it. Helpful desk counter assistant
— Trev • June 16, 2024Received a battered car for 1st time after using Goldcar for several years. The car was photographed and all damages recorded by the sales rep. There was noone there on return so left key in drop box. A few weeks later received a damage report on rear bumber. There was only the damage on pick up. There was just a bit of dirt when I asked for the photos. They charged me 126 for a repair and extra 60 for an interior clean. I was appalled by this false claim since I keep cars I rent in a clean condition. I put in a complaint but noone at Goldcar accepts responsibility. I even went to The Police and when they realised it was Goldcar they said this is normal and they cannot do anything due to the clever paperwork covering their actions written by solicitors . AVOID THEM
— Scotty • June 11, 2024I would not recommend hiring a car from Goldcar for the simple reason that they are uncontactable at weekends. My scheduled flight was delayed by several hours and I phoned the contact number to extend the booking by 4 hours so we could spend 4 hours in Toulouse rather than sitting in the airport. The recorded message is that the office is only open Mon-Fri. I emailed them instead and received a reply a couple of hours later saying they would reply in 14 working days. God Forbid anyone who had an emergency. Car was also covered in dents and scratches and had a chip in the windscreen which would fail a MoT here.
— May Highflyer • June 3, 2024No problems with the hire. Great little car and a good service
— Mister B • May 19, 2024Had a few doubts but everything went smoothly … usual hard sell on top up insurances
— Matt • May 15, 2024
Very efficient collection and drop off service. Brand new car provided
— Clive • April 21, 2024Process very straightforward at Goldcar desk. They didn't try to sell me an upgraded full cover insurance policy. The car collection point was a good 600 mtrs to the car park. When we arrived there no one available to show us where the car was and the numbering system for where the car was parked is very had hoc, so it took some time to find the car. Numerous dents and bumps on the car, but seemed to correspond with paperwork. On return very fast check off with the car, the attendent took a cursory look over the car and then signed everything off, no problems. I very satisfied.
— Happy hols • February 18, 2024Straightforward and efficient collection and return process. Very reasonbly priced
— Guv the flier • December 4, 2023Clean on outside but 20 + defects. Front seats had tidemark of salt stains on them. Oil service due. Front brake disks supect warped (brake judder). Cheap car hire, but a bit more maintenance would be reassuring given the switchback mountain roads on the island.
— Andy Willson • November 26, 2023Surprisingly satisfied , excellent car .
— cockeye • November 21, 2023I booked with Goldcar as it was the cheapest. There was a big queue to collect the car which took about an hour. The car itself also had a lot of damage/scrapes which was a concern. However, all of the staff were very friendly and professional. On return they released our holding deposit without any issues (i did have a video of the car before collection and after drop off to show the condition).
— Joanna • October 30, 2023Pressured into the extra insurance , when I retuned the car I asked them to inspect it 3 times I waited 15 mins no one showed any interest!! In fact they ignored me. 20 mins later I get an email saying there was damage but as it was insured no charges the car was photographed before and after no damage . I went to the expense of garaging the car at our hotels .
— Nigel • October 19, 2023When I collected the car virtually every panel had damage so impossible to completely check.On return there was nobody available to check so I left the keys in the drop box.I was subsequently sent a damage report which showed a minor mark which looks like a dirt mark on one of the very few panels that was not damaged.I was also invoiced for 126.62 for the damage which is an absolute joke.I then received another invoice with an additional charge of 41.32 administration charge a total of 167.94 From review sites Goldcar appear to be crooked in their actions even though their website shows a very high approval rating.I have rented from Goldcar regularly for 18 years and when I have caused damage I have gladly accepted responsibility. Needless to say I will never use the company again and will spread the word amongst all the organisations I am involved with in Spain as well as review sites. I now understand why the queues at the counter in Alicante are a lot shorter than they used to be.
— Tony • October 16, 2023Car was a bit battered (resprayed) and missing both front hub caps but got us around ok. My main problem is the intimidatory heavy sell of the collision damage waiver which was disgracefully priced at £300 which is 10x yes, TEN times the £30 I paid for it in the UK. This is an utterly appalling bare faced scam by hire car companies to rake in more money and must be sorted out immediately. I would not use Goldcar again because of this.
— Donleo • September 25, 2023Awful service
— Nathan • December 8, 2022Terrible. Do not use. Please read the small print, particularly if hiring via easyJet. You must have a visa or Mastercard credit card (NOT American Express). If you do not, then you need to pay an additional €200 for ‘full cover’ even if you already have visa excess waiver cover pre-arranged.
— Lee • October 22, 2022No comments at this time.
— Tony • October 20, 2022We are in dispute with them over a false damage.
— Never Again!! • October 12, 2022Poor service, quality of the car very poor. First one offered was dented and had damaged interior. They were not really interested but said if you can find a car in the car park in our category we could swop. So at 11.00pm wandered around to try to find a less beat up car! Found one in slightly better condition but not happy. The Manager did say we could come back in the morning to swop it over where we might get a better car? Really???? Will not be using them again
— DJ • September 28, 2022Rented from Goldcar many times. This time the car was old, not in good condition. Watched them hassle a couple into buying the excess insurance from them. The women was visibly upset at the cost. I really hate that renting a car in Spain is such an intense and stressful experience.
— GaZBev • September 15, 2022They were slow at the airport when hiring but everything was fine on the drop off. Quick and efficient with no odd charged (yet)
— KBA • September 10, 2022Rep was aggressive and rude trying to sell me their excess insurance, everything from exaggeration to blatant lies. Even making up story about currency exchange costs due to Brexit. Eventually got a car, very poor condition, filthy inside and out, not cleaned and not even window washers filled for the dusty journey. Will never use Goldcar again.
— Ronnie • September 8, 2022Goldcar were most beligerant about the validity of Reduce My Excess policy. Almost to the point of saying it was useless. They were very aggresive in trying to sell us their excess policy. Which is the usual thing for Goldstar. I had confidence in my policy. Fortunately it wasnt needed.
— BAZ • August 24, 2022Car was ok, easy pick up and drop off.
— Grace • August 21, 2022Prices were acceptable. Tried to sell their own insurance at the counter but to be expected. No issues with picking it up or dropping it off, quick turnaround when giving the car back. The car had more scratches and bumps but took photos prior and no problem. No extra charges applied. Only nice is that we had to go back to the airport to collect a special document to allow us to cross over to Italy and pay s small surcharge. Ok to pay extra but not sure why the document had to be collected in person when it could have been emailed.
— Gabyemma • August 8, 2022
Terrible took the opportunity to persuade us that are car insurance was invalid due to brexit etc and that we shod take out their insurance also at another €340
— Martin • August 5, 2022Despite the many negative reviews Goldcar seem to get this would be at least the 10th time we have rented with them. Service has always been good, car acceptable if not better and rate excellent. One has to be prepared for the expected block against a car for the excess amount and also the obligatory 'upsell' to stress free excess insurance option (which on occasion we have taken because we have taken out our own CDW Excess Insurance prior to hire - which I would recommend). Refund of full deposit and excess guarantee have always been extremely prompt. Usually within 24 hours of vehicle return.
— GL • August 1, 2022Queued behind other unhappy customers..all disagreeing with the amount placed on hold on cc. Happy I had taken out excess insurance at home or would have been faced with a large extra charge. Agent gave me a ‘pre damage report’ that showed 16 (!) already reported damages. Agent did not come out to the car with me. Shocked to find an absolutely filthy vehicle, with other small damage marks than shown.Went back to reception to ask for a different car but none available. Low tyre pressure alert came up after just an hours drive, doubt these had been checked. The best thing I can say is to my relief the large ‘hold’ on my CC was completely removed on the day of return.
— Cassie • July 3, 2022Uhe process of taking the car and returning ir was straightforward and easy.
— Mo • June 30, 2022DO NOT USE THIS COMPANY Recently I hired a car from Goldcar and I was charged for Excess Insurance which I did not require as I already had this from Reduce my Excess.. We had to wait in a queue with 3 children under 6 outside in the heat while we tried to sort this out. We were being told either we pay the additional excess insurance or no car. We were told the UK insurance was invalid. We were not the only ones as others before and after us were having the same problem which caused a few arguments, some very heated. Eventually we had to pay up, however I was then delayed when given a pre damaged car with at least 9 areas of damage some serious. We were bullied and blackmailed into taking this additional insurance which was more than the car hire. Tired everything to get our money back however they refuse. DO NOT USE GOLDCAR
— Snowie • June 29, 2022I thought I had paid for everything car hire, insurance when I booked online. The insurance was called complete cover. At the airport I was charged for more insurance...why? The age t could not explain due the language barrier. I'm not very happy or impressed.
— Tezzy • June 24, 2022Good efficient service. Very good vehicle provided
— SAB • June 24, 2022The price was very good … the car itself had a certain amount of bumps and scratches, but these were all logged accurately on the paperwork. Returning the car was quick and very stress free (we’d been a bit worried they’d be looking hard for reasons to charge us extra) - the guy was very friendly, he did a quick check and said everything was fine.
— DavidM • June 21, 2022We collected the car from Almeria airport and took the usual photos all around the car. We returned the car to Alicante airport 11 days later. The car was inspected and he immediately went to the front right hand corner of the car, got on the ground and took a photo underneath showing a scratch that was not on the original damage sheet. This was not visible unless you got on the floor. Be warned!! It was an easy 166 euros for them as who gets on the floor to photograph the car. How many others will have this happen to them?
— Stevie • June 19, 2022Not a problem, never got to use them as EasyJet cancelled our flight twice but they deducted £43 for the pleasure of not using the car booking .
— Ger • June 17, 2022Bad experience at Goldcar Palma airport. At collection desk staff smiling and making jokes, at same time doing they black business adding any possible insurance to original booking without customer concern. My original reservation was €343, when adding all extras goes to €745including fuel deposit. They ask to sign on the pad and then give you printed agreement.Most people get realised about overcharge only when looking to credit card statement. Another issue state of the supplied vehicle- it has been damaged all over, missing aerial, high mileage, and strange clunking noise coming from gearbox. Avoid Gold car at all cost, customer services not helpfull, you will need physically brake down,than they may do something.
— IgorM • June 16, 2022Very efficient, competitive, provided immediate confirmation of concluded hire on return of car
— David • June 9, 2022Ok car was brand new
— Matt G • June 7, 2022There was no one there to hand the car over to us and it was in poor condition with scratches and dents all over. I eventually found one of their reps but he wasn't interested in seeing the car and simply said take photos. On return an attendant checked over the car and we had to show them all the photographs. They then referred us to the front bumper and suggested there was damage but there was no damage whatsoever. When we asked them to point to the damage they pretended not to understand us. In addition, they charged 1,500 Euros as damage security at the beginning of the hire and as they don't take Amex the money came out of my bank account. They paid it back but it cost me £40 in commission fees. I can see why they are cheaper than the others as they don't employ the staff to manage the vehicle handover and if you don't take the photos at the beginning, be ready for a big bill at the end. Never again!
— PaulR • May 23, 2022Although the car was ok and similar to that booked picking up and dropping of I was not carful enough the conman who did the booking managed to add there expensive excess insurance without even discussing with me I do feel cheated with this as I already had this cover in place 1 should have taken time to check the contract before signing and paying although I feel fairly sure it is there responsibility to point out what they are adding in to your hire I have dealt with many car hire companies over the years and never had this done before
— Ken207 • May 22, 2022Very expensive for a full tank of petrol they provide
— PA1TBC • May 20, 2022Nice people and friendly service
— Sandy • May 20, 2022No help finding hire car in a huge car park
— Rum • May 20, 2022Car ok got done again on insurance to muck money
— Trevor • May 11, 2022Good, efficient pickup, a short walk from terminal. Car a bit smaller than expected, but OK. They had missed one small dent from their checklist, but were OK with it. Dropoff, quick and efficient also.
— Oneillthered • April 25, 2022
They were just ok but insisted my collision damage waver wasn’t enough cover. So that cost me a further 180 euros on top of the already expensive £250 for a week’s group a hire, which turned out to be a battered Fiat 500 rather than the usual Clio-type vehicles…overall, not happy.
— Jonny we’re sorry • April 22, 2022Was told at the desk that our reservation made through booking.com did not cover the car if it was stolen and we would be liable to the entire cost if the car. Even though the voucher stated theft was covered. Representative would have none of it, hard sell and intimation. Ended up paying another Euro 160!! Late night pick up so hard to clarify. I have raised this issue with main office. 6 days of car hire worked out to be really expensive.
— Tan • April 20, 2022Getting better
— MC • April 15, 2022All good service, hired a Citroen Cactus or similar, turned out to be a Jeep Renegade. Initially concerned about fuel consumption as a friend has a guzzler but this diesel version was great.
— Daubenton Batz • March 2, 2022Easy pick up and drop off
— Nicksname • February 14, 2022Gold car took insurance and petrol off credit card without even discussing extra insurance, the extra insurance was not even discussed at the time of collection ( this had been purchased in Uk so we would have declined this had it been mentioned. After having a full fuel tank, 81 euros was taken from our credit card and we were told this would be reimbursed if we returned the car full, which we did, filling up on the morning of our flight on the way to the airport. As yet this has not appeared on our credit card, told to contact company via website to make a complaint. The website does not indicate how to do this without calling Spain. I feel we were conned so that they could get as much out of us as possible.
— Deb • November 4, 2021Car ok, not great but unhelpful and unfriendly airport and telephone customer service staff.
— SRC • November 1, 2021Plenty of staff at the desks in the terminal. Tried to push their own insurance as do all rental companies.
— Paul • October 25, 2021Very poor. Was told that I needed to phone DVLA for a code as I still have an old paper Lisense. Of course I couldn't get through but she could have told me to get the code online. We had to hire another car through goldcar and get my son to drive it. Nice bonus for the unhelpful woman. £230 down the drain!!
— Tris • October 23, 2021goldcar. Pure scammers! The trick; the cheapest rates are communicated through brokers such as Doyouspain.com and rentalcars.com and are therefore at the top of the list of car rental companies. You then book with your credit card... BUT when you arrive at your destination (in my case Barcelona) you suddenly have to pay extra amounts because the same credit card 'only' contains your initials (and not your full first name)! (normal in the Netherlands!) Suddenly you could be someone else...while you have booked with it and can show that it has been paid for...but they refuse to comply! So whether you want to tap off a few hundred Euros .... and if you don't do it, you won't get the car... Very unreliable! You have been warned! Spread the word! And oh yes...Doyouspain.com (in my case) knows about it...but of course doesn't do anything...after all, they get paid per booking...so they are happy to participate in this scam.
— GerS • October 21, 2021Goldcar have an extremely bad reputation so I would only recommend to a friend with caution, however, we had a good experience. Had to pay 5 euro for environment charge and 20 for airport parking ?? at the desk but this was in the T&Cs. Not overly pushed for insurance. Received a brand new car with 7Km on the clock. On return there was a small dint where someone had opened their door onto ours in a supermarket. We made sure we got signoff that it was under recordable size before we left instead of just handing in the keys. So far OK.
— Parksider • October 15, 2021Car was perfect, quick return service, but a 20 min wait on collection. Overall good, and will use again.
— Sean • October 10, 2021Good car fast hire But wouldn’t let me use old uk paper license Lucky My spouse had her license
— Jpw • September 18, 2021Extra charge for airport pickup and service charge . Not informed of these charges when car was booked .
— Yorkshire lad • September 9, 2021Ticket based queuing system was not immediately obvious! No great pressure to buy extra insurance. Easy pick up and drop off. Very thorough checking the car on drop off - make sure you properly check the car at pick up. No issues for us.
— Rainhillman • September 5, 2021Very long queue to pick up the car. 45 minutes wait at the desk, then another 15 minutes at the car park - car was not ready until an hour after our booked collection time. We had booked a car suitable for 5 adults with 3 suitcases (example given was an Astra). We were given a Skoda Fabia. The car was nearly new, but not parge enough for 5 adults and 3 cases. Desk told us it is large enough and the same class, and would not provide a larger car. On return, we had to wait 15 minutes for them to inspect the car, even though we arrived at the agreed drop off time, making our check in for our flight very rushed. Overall very poor customer service and were given a smaller car than we had booked and paid for.
— Sparky • August 29, 2021After purchasing excess insurance to cover the 1100 euros, however when I got to goldcar office in Malaga, the guy behind the desk demanded that I pay 171 euros for their insurance, despite me telling him I had insurance to cover the excess and he again demanded 171 euros stating I did not have their insurance, eventualy he realised I wasnt giving in and put the 1100 euros on my credit card, my excess was only £18 so its very big saving. Beware when these car hire companies won't take no for an awnser.
— Mcshlds • August 22, 2021We booked a car in advance at Barcelona airport without insurance. The lady (staff) at the Goldcar desk tried to deceive us multiple ways. Here is how it went: First she tried to push us to buy insurance (roughtly 1.5x the price of the car rental) and to pay for some additional tax which she said was not included in the booking price. We said no. Then, because we have had only debit card, she told us there is a deposit roughly €1500 (this is correct and we did know that in advance) to cover damage etc. charged form the debit card. And then... she said there is 12% nonrefundable fee from that (it would be €180) which the bank will charge for the tansaction. She also said, that is the reason, why is better to buy insurance. She gave me business card with customer service number and said I can verify that. I pulled out phone to call them. She probably did not expect that and said that customer service is rented call center and that they know much less then them at the desk. At customer service line they said there is no such a fee (also, the transaction fee was not charged to my debit card later). So again, we said we will proceed without insurance. She gave us a paper and said to sign it at the bottom, that the rest of it is NOT IMPORTANT. We have read the paper and there were checkboxes "with insurance", "without insurance". Neither one was marked, so I bet, she would check whatever she would want (only my assumption). So I marked "without insurance" and signed at the bottom. At the end she asked us to sign the contract electronically on touchpad. We said we want to see the contract before signing it. She said ENOUGH and tore the already signed papers in parts. She said they will give us back rental price and deposit (fortunatelly this really happened later) and that they cancel the contract. We were left at the airport without car in the middle of the summer season, when the prices are high. Fortunatelly the competing car rental company know them and after hearing this story, they gave us a great discount (cheapest around, even it was 3x higher than original booking at Goldcar). I would say if you buy full insurance, you may not have issues with Goldcar, but without that.... PLEASE AVOID THEM AT ALL COSTS! You will save a lot of time and stress for yourself.
— Honza • August 14, 2021Tried to hard sell their own travel excess insurance. Deducted over £1200 deposit from credit card when thought it was £1000. Delay in collection of car as wasnt ready. Car dirty not been hoovered inside or washed. Just been returned as car engine still hot. Didnt seem bothered about marks i pointed out on car but send copy via email. Awaiting return of credit card deposit. I personally washed/hoovered and brimed car with fuel prior to return
— Alan • July 29, 2021They tried to sell me excess insurance for 165 euros , which is very high compared with the £16 I paid before travelling with reducemy excess.com
— den • June 7, 2021
The staff at Barcelona Airport T1 refused to offer the services that were printed on our Rentalcar.com voucher despite the fact it was all confirmed in black and white on our booking. Every step the Goldcar staff was taking, was meant to make the process difficult for no reason and make sure we couldn't be able to resolve the issue unless we paid much more money than what we were supposed to. Please note that they were 4 people at the desk and no other customers at all when this started. The airport was empty and we were the only customers at the time. They were not under any stress, but decided to make our lives a complete nightmare by being rude, inflexible and refusing to speak to a Rentalcar.com customer service representative on the phone to resolve the issue. The Spanish tourism industry and rental car industry are suffering from the impact of Corona, yet Goldcar's employees seem to think that the best thing to do is to abuse the very few customers they have. They also failed to realise that I could understand Catalan and Spanish and heard all the insults and ploy they were putting into place to make us wait an hour for no reason at all. So far we had been loyal customers and not had an issue. We didn't mind that their cars are never properly cleaned, because we only used the cars on occasion to shop and quickly go from a to b. It was always a cheap alternative and therefore quality of the car was not much concern. However the treatment we recently got is unacceptable and we are escalating our complaint through Rentalcar.com
— Fab • September 9, 2020This company is an absolute scam. While sitting waiting for get the car - I witnessed two people freaking out on the staff- who were rude and unhelpful. Then we took the car and they wouldn’t accept any cards to put the deposit on so we had to pay the 400 euro in insurance. We went to check the car and it was completely beat up. We went up 20 mins later and tried to cancel completely and they refused to refund the entire 400 euro and said it cost 140 euro for having the car for a “day” which was only 20 mins to go to the garage and back to the office. Please don’t use this company!!
— Michelle • September 5, 2020Ive used many rental compannies and this is definetly the worst one so far
— Malc • September 4, 2020NOT HAPPY AT ALL, On the website they show very low prices So I also paid for extra insurance as it was a reasonable price on line, but when you get to your destination they will say that any credit of your credit card is not working so that you don’t leave the £1200.00 as a deposit for any issue, but they Made me pay for £471.00 with my debit card so that it’s one payment and you don’t get it back, And there was lots of add on, I was really not happy but if I didn’t pay for it I was not able to get a car for my 2 weeks , I have tried to contact them and we can’t get in touch with them, I have spoken to some of my family and friends and the same situation happened with them We need to put a stop to this sort of rep off, you will not get anymore business from me no more and I will make sure everyone will know..............
— Nick • September 1, 2020Goldcar is a multi-national company owned by Europecar. It is mind-blowing to think that in spite of this they conduct themselves in such a dishonest and essentially criminal manner. Can somebody not hold them responsible? At Barcelona airport, I went to collect a 1-month rental. Excellent price. The guy at the counter was very friendly, even gave me an upgrade because my reserved car was not in stock. But, wait. When it came to take my excess deposit, my credit card was declined. Very strange. Okay, it can happen. Let's try another. Declined. No message from the bank. More than enough for the deposit to be taken on both cards. So, I called the banks. No problem with either card. And no attempt to take any money showing on either system. The guy at the counter was very apologetic, but could not give me the car if he can't take the deposit. UNLESS I take their insurance and pay with my "local" debit card (which is not local at all). Of course, the machine worked fine when it came to take my insurance payment and fuel deposit. What an incredible surprise. The person I spoke to on the phone from Halifax told me that he has received many such calls. And that Goldcar would now suggest paying for the insurance, just as they did. Unfortunately, as I needed the car there and then and would have lost the initial payment if I did not take the car, I was forced to pay the insurance. A multi-national company, owned by Europecar, is actively scamming customers with these kinds of tactics. It's hard to believe this can be true, but it is. When I understood this was what happening, I didn't even want to say anything. There is such a thing as karma. I will never use this company again. If only a few readers do the same after reading this review, the money goldcar stole from me will have been in vain. It's weird to have been scammed but still somehow feel sorry for the people who believe it acceptable to conduct themselves in such a way. I just hope fewer people have to go through this experience for themselves in the future. What an absolute disgrace of a company.
— Simon • August 28, 2020Scammers
— Hate Goldcar • August 28, 2020Scammers
— Hate Goldcar • August 28, 2020am reluctant to even award this company one star to be honest. Awful experience. Booked a car to collect from Marseille airport through Opodo and selected the ‘premium insurance’ cover, along with ‘insurance protection’ which included: Damage & theft excess refund Tyres, windows, mirrors & wheels Key cover & personal possessions (Note that no other insurance options were offered) However, when we arrived to collect the car, we were told that the package we had purchased included no insurance at all and that we would be liable to pay for any damage done (we were then shown a list of outrageous prices we would be forced to pay for each bit of damage to the car). We were then presented with 2 options: 1) Pay an extra 270 euros for full insurance; 2) Have a 1500euro deposit placed on our credit card which would be refunded on our return if no was damage done, MINUS a 450 euro ‘transaction fee’!!!!!! Opodo had stated in their paperwork that we would have to pay this deposit and that we should refuse any request to purchase extra insurance at the rental desk. However, what they failed to mention was that we would have to pay 450 euros (in transaction fees) for the privilege of doing so! We also had several extras added without our permission, including: Smart return Couverture Mega Relax These came to a total of 40 euros We will NEVER book a car from this company again and I strongly advise you don’t either
— Louise • August 15, 2020Not going to go into details, but they are crooks. Battered cars, awful wait times, awful customer service, they insist on a deposit for full full petrol, which I've never had before. Simply put just don't use them
— Dissatisfied Goldcar Customer • August 8, 2020took 3hours due to problems with there systems also they took full excess payment ( £1130) off my credit card where other firms only block the amount
— jj • July 27, 2020Apart from 2 hour wait to collect very fair
— Sidney • July 25, 2020I can just warn everyone about the financial strategy of this rental car company, called Goldcar. It relies on hiding costs as best as they can to appear cheaper than others. But the moment you rent a car, you will end up paying more than with any of the more serious companies. At Nice airport a female staff used attempted intimidation against me as a female driver in order to manipulate me into buying more extras. She, for instance, asked me if I’m sure that I want to drive this vehicle without having any second driver registered (pointing to my male partner). When I said no, she claimed that my driving license is less than a year old. After I corrected this very obvious mistake, she didn’t even apologize but started the next try on selling me another package (side note: a second driver costs extra). This woman looks at a large number of driving licenses every day. Mine is a standard EU driving license. No one can tell me that this wasn’t by intention. Another example is that she asked if I’d know how to refuel a car (if not they have a service, which, as a side note, costs extra). These a not the kind of questions she had asked the man before me in the queue. Her attitude combined with what she said make me feel discriminated as a female driver. And that all of this is systematically backed by a modular cost structure of Goldcar itself. In addition, we found out that the full insurance I had thought of buying was not an actual full insurance. Initially the price was 268,23€ for a full insured Fiat 500 for 5 days. In the end, we payed 142,95€ more for the actual full insurance, which let us to leave with a whopping 411,18€. That is more than a rental from other, more serious, rental companies and car models of higher segments.
— Hani • July 18, 2020Never Goldcar again. Misinformed on the insurance (told me that the booking I had done through a 3rd party site didn’t have insurance) and when I filed the Official complaint paper they stamp only the 1 of the 3 pages.. disgrace .. very disappointing service
— Harry • June 28, 2020Rent from Goldcar at your peril I have rented from Goldcar on a number of occasions as I rent a car in Malaga every 2 weeks, and they are normally (on the surface) one of the cheapest rental companies in Malaga. However when I add in the charges they have made to my credit card once I have returned to the UK on a number of occasions, it makes them a very expensive option. They get very poor reviews consistently and are the only Spanish rental company that does not belong to the European Car Hire Conciliation service, which is why they can constantly ignore any emails or complaints. Indeed the Daily Mail have listed them multiple times as the worst car hire company in Europe. In November they charged me 180 Euro for damage to a vehicle (which I disputed but could get no comment from them), however they had actually taken 300 Euro from my credit card. I went to the ECHC who told me that they cannot get involved with Goldcar as the company does not co-operate with the conciliation service. Thankfully I was insured so approached my insurer. The Insurers were sympathetic and informed me that they had many people with similar experiences with Goldcar. They were very happy to re-imburse the 180 Euro, but said that regardless of the proof I had that Goldcar had taken 300 Euro from my credit card, they could only re-imburse me the amount that was on the Goldcar documentation (180 Euro). I then proceeded to try and get get the refund of 120 Euro from Goldcar, after several months of Goldcar ignoring every email I sent (in excess of 25) and every form I filled in online (twice per week) I eventually contacted the Centro Europeo del Consumidor en España. Who contacted Goldcar and miraculously almost 8 months after initially chasing them for the money, they immediately agreed that they should have returned the 120 Euro to me straight away And refunded it back on my card the following day - no word of apology or explanation. This is not the first time I have had to chase Goldcar to refund money they owed to me. How many people have been repeatedly ignored by Goldcar so-called 'Customer Services' and have eventually given up, and Goldcar keep the money. I would recommend giving them a wide berth - they are essentially a disreputable company with no customer service at all and they use every trick in the book to extort money from you - including tellling lies as you collect the car. I have been told that unless I take their insurance at the desk I would not be able to hire a car. I have also been told that if I scratched a vehicle I would be liable for the full amount of the vehicle value in excess of 8000 Euro if I did not have their insurance. I have an annual policy from Insurance4Carhire which I would highly recommend, and covers you for all the things such as excess etc.. that is not normally covered by the basic insurance. Goldcar told me that this insurance is not valid in Spain and not worth the paper it is printed on - however over the years I have had punctures and flat batteries and they have never failed to re-imburse the costs. It is worth paying a little extra to rent from Record or Firefly (both members of the conciliation service) and in my experience have customer service staff who respond within 24 hours, are helpful and are happy to assist you if you have a query about a charge or rental. Rent from Goldcar at your peril - you have been warned!
— Russell • May 31, 2020Rent from Goldcar at your peril I have rented from Goldcar on a number of occasions as I rent a car in Malaga every 2 weeks, and they are normally (on the surface) one of the cheapest rental companies in Malaga. However when I add in the charges they have made to my credit card once I have returned to the UK on a number of occasions, it makes them a very expensive option. They get very poor reviews consistently and are the only Spanish rental company that does not belong to the European Car Hire Conciliation service, which is why they can constantly ignore any emails or complaints. Indeed the Daily Mail have listed them multiple times as the worst car hire company in Europe. In November they charged me 180 Euro for damage to a vehicle (which I disputed but could get no comment from them), however they had actually taken 300 Euro from my credit card. I went to the ECHC who told me that they cannot get involved with Goldcar as the company does not co-operate with the conciliation service. Thankfully I was insured so approached my insurer. The Insurers were sympathetic and informed me that they had many people with similar experiences with Goldcar. They were very happy to re-imburse the 180 Euro, but said that regardless of the proof I had that Goldcar had taken 300 Euro from my credit card, they could only re-imburse me the amount that was on the Goldcar documentation (180 Euro). I then proceeded to try and get get the refund of 120 Euro from Goldcar, after several months of Goldcar ignoring every email I sent (in excess of 25) and every form I filled in online (twice per week) I eventually contacted the Centro Europeo del Consumidor en España. Who contacted Goldcar and miraculously almost 8 months after initially chasing them for the money, they immediately agreed that they should have returned the 120 Euro to me straight away And refunded it back on my card the following day - no word of apology or explanation. This is not the first time I have had to chase Goldcar to refund money they owed to me. How many people have been repeatedly ignored by Goldcar so-called 'Customer Services' and have eventually given up, and Goldcar keep the money. I would recommend giving them a wide berth - they are essentially a disreputable company with no customer service at all and they use every trick in the book to extort money from you - including tellling lies as you collect the car. I have been told that unless I take their insurance at the desk I would not be able to hire a car. I have also been told that if I scratched a vehicle I would be liable for the full amount of the vehicle value in excess of 8000 Euro if I did not have their insurance. I have an annual policy from Insurance4Carhire which I would highly recommend, and covers you for all the things such as excess etc.. that is not normally covered by the basic insurance. Goldcar told me that this insurance is not valid in Spain and not worth the paper it is printed on - however over the years I have had punctures and flat batteries and they have never failed to re-imburse the costs. It is worth paying a little extra to rent from Record or Firefly (both members of the conciliation service) and in my experience have customer service staff who respond within 24 hours, are helpful and are happy to assist you if you have a query about a charge or rental. Rent from Goldcar at your peril - you have been warned!
— Russell • May 31, 2020I'll never, ever, rent with GOLDCAR again!!! If you ever decide to rent a car online, think twice before using GOLDCAR. I had a reservation made for these days, which of course I was unable to use because of the COVID-19. In other words, it didn't cancel, it was the pandemic situation that prevented me from using the service. But GOLDCAR argued with contractual technicalities and refused any kind of refund - neither total nor partial - although I have warned then of the situation in advance. For a tiny value they will win "for free" - without providing the service (and they know that the service cannot be used, they don't even have to have the car ready!) they will loose a customer (yes, I rented there for some time now). Next time I'll need a rented car I'll definitely not go to GOLDCAR even if I have to pay the double or 3 times more. ENJOY MY FREE EUROS - THEY'RE THE LAST YOU WILL EVER GET FROM ME!!!
— slira • April 18, 2020They do not deserve even a 1 star! When I arrived at the office and the assistant at the desk gave me the keys and rudely pointed the direction where I should go and collect the car without even making an effort to come with me to show it personally. Also, the assistant got really rude when I said I do not want full insurance. Then I asked someone to come and check the car with me but the guy said that I do not need anyone to check the car I should check it by myself, which I thought was due to the good condition of the car and also that the company is reliable. However, after returning the car they found scratches on the car. The scratches are tiny and can not be seen with a naked eye. The guy used a special light and straight away find the tiny scratches which was odd it seems like he knew about them. After these false claims, the manager came and I show her the location of the scratches and she could not point them because they can not be seen without a piece of equipment there are very small. My point is the scratches have been there before. I am not professional and I do not wear special equipment with me when renting a car and also I do not check cars every day. It has not been done exactly the same checks on delivering and receiving the car. It is not fair the way the car was checked in and checked out it was two completely different procedures. The car was not checked when I took it by a professional member of GOLDCAR but was checked on dropping off. The whole procedure was unfair. They did not show me any invoice the manager just promised me that I will be charged with 200 euros for the front door and when I got off the plane I received an email that I will be charged 450 euros instead. Be aware!!!
— Svetoslav • March 31, 2020Excellent service provided by multi lingual staff. Have used numerous times.
— Natti • March 16, 2020Intimidatory scare-tactics were employed to try to add €300 excess protection to my booking. Even told that a mechanical breakdown would be at my expense. I will never use Goldcar again as a result of this horrible experience !
— LordNidderdale • March 15, 2020After the usual attempts to sell excess insurance and up grade to a bigger vehicle the hire was fine. My only comment would be you have to sign an electronic pad in the office to accept their damage report before you have viewed the vehicle.
— Mark • March 12, 2020
Its not hard to find negative views of this company. I'm sure some hires go without a problem, but beware, they really will try and rip you off. Check your invoice carefully before you hire and before you pay on the credit card. I refused insurance after a fight, actually, with their sales patter, they slipped it very easily under the radar. I was told I had to pay a fuel deposit and car deposit. I didn't check my invoice until later and there were charges on there not even mentioned to me, let alone explained. Also they have taken charges from my credit card that don't correspond to the invoice. And no explanation given to me. Watch a useful video on you tube explaining how they operate.
— Sharpy • March 2, 2020We recently hired a Goldcar picking it up at Valencia Airport. The man in the office could not have done better, I have hired four Goldcars now without problems. I must say that it is better to book directly with Goldcar not a third party booking it for you. I was very pleased when returning the car, again, the same man from whom I collected the car could not have done better.
— Bryn • February 28, 2020Warning!!! Do not rent a car from Goldcar it is complete cheating! 6 Feb to 13 Feb, I have rent a car together with my 4 years old son for a holiday. Car picked from Gran Carina Airport and driven to the hotel which was 16km away from the airport. Since we had a lot of activities at the holiday center, therefore we did not use the car at all, the car has been parking at the holiday center until 13 Feb. we drive back to the airport. just before delivering the car, I filled out the gasoline, it was only 6 Euro. since the tank is completely full. Just before I delivery the car, I took a few pictures of the car, only for our holiday memory. When we delivery the car, a guy from Goldcar, he checked everything, outside, inside, moto, everything is perfect, the car was completely clean as well since we did not use more than 1 hour all in all. He said everything is okay, my full amount of deposit will be returned automatically. 2 hours later, after we checked in at airport, and passed the security everything, I got an email that, there is car damage, and they just deducted 200 Euro from my credit card! This is completely cheating! They also send a few pictures, shows the front damage, but compared to the pictures that I took before I hand in the car, there is NOTHING at all. I have been writing to their customer server, calling them, but until today NO ANY feedback at all. This is a desperate customer, in the end, have to write in social media, warring others do not get cheated.
— Dong • February 27, 2020Beware of hidden charges. Thoroughly read before signing. Use another rental car Company.
— Bert • February 25, 2020Even with prepaid car insurance still got stung for almost double the daily hire rate. Rip off. Booked through Easyjet's Cartrawler
— Jay • February 25, 2020Beware of this companies fuel policy if they do not offer full to full. I hired a car (Panda)for 2 weeks thinking it was a good deal, but over £20 was added to the cost at the airport because ? ALSO I was advised to leave it for them to fill. I was charged nearly £30 for 2thirds of a tank. Hired this through JetCar as their cheapest on airport car hire. Turned out more expensive than most. Advise to only use companies that offer full to full and make sure it is full on return.
— Muggins • February 22, 2020Okay but do try pushing extra insurance
— Chippey • February 21, 2020Extremely bad service, total rip off!!!!! Told me they will take off 1100 Euros as a deposit from my credit card and refund it in 4 weeks if I dont take their coverage. Although I have liability plus comprehensive cover with my credit card. An elderly german couple were denied to rent a car if they dont take their coverage, although they payed up front with full comprehensive insurance through the internet. To top that off the guy at the counter was super rude. STAY AWAY FROM THIS COMPANY!!!
— tw • February 20, 2020When we arrived to collect the car, we came under enormous pressure to take their insurance. The lady at the desk was very aggressive, rude and belligerent. We were threatened and she insinuated she would take €1400 if we did not take her insurance for €129. We explained we had excess insurance but she simply would not accept it. Don’t use Gold - they try to rip you off
— Marcus • February 17, 2020Hidden charges, and very bad service.
— Nanz • February 8, 2020Had a couple with booking blocking card over charged and charged for insurance
— Mellec • February 6, 2020I have used these a couple of times without too much of an issue but on this occasion they have charged me for existing damage to the vehicle - despite the damage being recorded on my check out contract, they are stating that I caused it. Avoid at all costs - it is impossible to make contact with them and get any clear answers.
— rgeaster • February 6, 2020When we returned the car after a period of 2 week hire a representative was adamant that we were responsible for a 'scuff' on the rear wheel arch. This mark was clearly marked on the paperwork when we picked the car up, indicating the mark was already there. Two days after returning from Tenerife Goldcar have put £168 on my credit card!!!! I didn't even authorise the transaction!!!! We were warned about Goldcar however we decided to give them a chance. Never, ever again, BIG mistake! Absolutely scammers! AVOID, AVOID, AVOID!!!!!!!!
— NEVER, EVER AGAIN...!!! • January 28, 2020Not so good
— Bulbul • January 27, 2020Bunch of crooks and so rude, impossible, nasty and waited two hours to get to the desk front. We were happy with the car but not the pushy nasty man in charge there, he only wanted to sell extra insurance which cost more than the car hire. He refused to accept our extra uk insurance we took out as extra cover, knowing what Italy is like for accidents and car claims, our contract stated we were fully insured when we booked the car, goldcar staff say different, mafioso for sure and never came across such a rude bunch. Same on returning car only this time I told the woman I was not waiting we had a flight to catch. Understaffed and no customer service training at all. Never again, huge deposit taken on our credit card and they dissputed my card stating it was not valid, but we paid on it!!! He actually said he could refuse to give us the car and we could walk!! I cannot tell you what I really think it would be too rude, I wanted to grab him and get his throat. Everything that is so wrong with companies in Italy ;and Ive had plenty of experience beleive me. Never again, Goldcar should be out of business, They would never survive with that attitude in the uk.
— peeded off • January 18, 2020I planned a trip for New Year 2020 in Italy (Sicily). I reserved a vehicule on the Goldcar website with my bank card in August. When I arrived in Parlermo, Goldcar did'nt let me get my vehicule because they refused my bank card (and cash also). They ask for a "credit card" and I had a "debit card". The website let me reserve the vehicule with my bank card (debit card) but the same card was then refused at the desk... I never experienced any issues before with this card in Avis or other rental companies who make pre-authorisation without any problem. Strange isn’t it ? Why does Goldcar let people make a reservation with a debit card knowing that they will not be able to get what they paid for when they arrive at the desk? It seems on the web that they are aware of the problem and make profit of this organised confusion. So I am very disappointed and never use Goldcar again.
— Nono75 • January 14, 2020Terrible staff at ciampino, rude and nasty. Only interested in selling extra car insurance that we did not need. We had just bought insurance in uk as extra precaution. We waited two hours in a small que at the desk. The man was so rude and insulting, trying to make out our insurance was not valid, he took full deposit for the car, he then made out our credit card was not valid and that he would make us walk. Firstly he asked where we were going?? Why? I'll give you a better car he said!!! We just wanted what we had agreeded to. Their excess insurance was 109 euros, we refused to take it, that upset him! You have to check the car for scratches yourself, they do not help at all. Never again, bunch of crooks and I have seen many complaints 're the good car offices all over italy in google. Same experience taking the car back. I'm now phoning my credit card company to make sure they don't take that huge deposit. They should be shut down. Aggressive selling of their insurance but I did not see that with the Italian customers!!! Discrimination also against travellers from other countries. Cheap car hire but a bunch of crooks. Everything that is wrong with Italy and I know it well. Spooks your holiday
— Only in italy! • January 14, 2020Scammers. After sending emails for 4 months still no resolution or proper reaction. Forced me to take a completely new rental for 4 times the orignal price after a tyre failure. Their T&C's clearly mention that a replacement car should be made available at no cost. Due to late time and appointment I had no alternative, and the only reaction from Gold Car that came was that it must have been a language problem. Crooks, never hire from GoldCar.
— Coen • January 9, 2020Worst rental car I have ever used. I would give 0 stars. We have open a claim since beginning of November and no solution was provided. Office in Tenerife South has very inefficient employees. Customer service at tel +34918341400 are very rude and unhelpful. Don't use Goldcar ever!!!
— Corina • January 9, 2020I book my car through online paid everything including insurance,upon collecting the at goldcar,the guy told me i need to get the full insurance for the amount of €120 because of all the things might happen with the..tried to scare me..its my first time in the place so i dont know and i end up paying the 120 just for the insurance..is even expensive than the rent..I will not definitely suggest this company to other because they will rip you off.. my review is 0
— Cris • December 31, 2019
Not even worth a star. This is the most greediest gold star office that we had been. Avoid this office in Barcelona El Prat coz the staff will just force u to take their insurance even if u dont want to. My partner was to pick up our car here and it was book through interrent. The staff and him didn't understand each other. The opportunist staff took all the insurance she can get even if we are insured through the airline.
— Cale • December 30, 2019Not even worth a star. This is the most greediest gold star office that we had been. Avoid this office in Barcelona El Prat coz the staff will just force u to take their insurance even if u dont want to. My partner was to pick up our car here and it was book through interrent. The staff and him didn't understand each other. The opportunist staff took all the insurance she can get even if we are insured through the airline.
— Cale • December 30, 2019Everything was perfect
— BR • December 26, 2019Bunch of sharks Avoid them ! Having read negative reviews before I was surprised as our 3 previous hire’s at Faro airport this year had all gone ok, I always take my own photos of the outside of the car before leaving the depot and at the end as a record, however on October when we returned the car the drop of clerk said everything was fine, but did not sign the contract & simply said we would get e mail confirmation. As we checked in 10 min later I saw an e mail from gold saying they were charging 150 Euro for exceptional cleaning as there was a small amount of sand of the rear seat ! We had not used the rear of the car other than to put some beach towels in. I returned to the depot and saw our car about the go to the cleaning area, I took the opportunity to clean the sand off the rear seat and took a picture so show it was clean & that their claim for addition cleaning was unwarranted. I went to the office and the duty manager Isabel who is a nasty piece of work was there, she was clearly disappointed that I have caught them out trying to fleece me ! she said she would reduce the charge to just 50 euro , I pointed out that there was no sand so no need for any extra cleaning ! and asked for their customer service e mail, she refused to budge and threated to call the police saying she would ensure that we missed out flight as a result! I took photos to support my case and we left returned to the UK to fight them via my credit card company . I looked online & saw that despite being owned by Europcar they are NOT part European Car Rental Conciliation Service even though Europcar are, draw your own conclusions…. The good news is my credit card co who be joint liability for any dispute under Under Section 75 of the Consumer Credit Act accepted my evidence and arranged a full refund, Thanks Nationwide So Don’t booked with Goldcar or Interrent or Europcar unless you want to be fleeced ! Do use a broker like rentalcar.com, atlascar or Costco car hire if you’re a member, and take out your own excess insurance with firm like reducemyexcess.co.uk ahead of your tip to avoid high charged at the rental desk !
— avoid this bunch of sharks • December 18, 2019Bunch of sharks Avoid them ! Having read negative reviews before I was surprised as our 3 previous hire’s at Faro airport this year had all gone ok, I always take my own photos of the outside of the car before leaving the depot and at the end as a record, however on October when we returned the car the drop of clerk said everything was fine, but did not sign the contract & simply said we would get e mail confirmation. As we checked in 10 min later I saw an e mail from gold saying they were charging 150 Euro for exceptional cleaning as there was a small amount of sand of the rear seat ! We had not used the rear of the car other than to put some beach towels in. I returned to the depot and saw our car about the go to the cleaning area, I took the opportunity to clean the sand off the rear seat and took a picture so show it was clean & that their claim for addition cleaning was unwarranted. I went to the office and the duty manager Isabel who is a nasty piece of work was there, she was clearly disappointed that I have caught them out trying to fleece me ! she said she would reduce the charge to just 50 euro , I pointed out that there was no sand so no need for any extra cleaning ! and asked for their customer service e mail, she refused to budge and threated to call the police saying she would ensure that we missed out flight as a result! I took photos to support my case and we left returned to the UK to fight them via my credit card company . I looked online & saw that despite being owned by Europcar they are NOT part European Car Rental Conciliation Service even though Europcar are, draw your own conclusions…. The good news is my credit card co who be joint liability for any dispute under Under Section 75 of the Consumer Credit Act accepted my evidence and arranged a full refund, Thanks Nationwide So Don’t booked with Goldcar or Interrent or Europcar unless you want to be fleeced ! Do use a broker like rentalcar.com, atlascar or Costco car hire if you’re a member, and take out your own excess insurance with firm like reducemyexcess.co.uk ahead of your tip to avoid high charged at the rental desk !
— avoid this bunch of sharks • December 18, 2019Whilst the car was extremely reasonably priced they do try the hard sell at collection recommending their excess insurance even though I already had this, they insisted on me paying over €1000 euros deposit returnable after the hire. However banks charge for you to pay this in euros then when returned they charge for conversion back to £ GBP. Absolutely ridiculous when you already hold insurance to cover damage & excess cover. Also I hired full to full but though the gauge shows full there can be a huge difference in the real content of the tank and the gauge reading, another possible rip off.
— SteveO • December 15, 2019STAY AWAY FROM "GOLDSCAM" !! I booked a car in Madrid for what I thought was a good deal. I was a bit reluctant about using Goldcar because the terrible reviews I have seen on the internet but I thought it coudl be different for me if I played it carefully. 1. Collection day. We got a very old car full or scratches. My worry was that they could use any of them to charge me for it. I took endless pictures and spoke to the guy to confirm all of them were in the report. Goldcar took GBP 1410.44 as 'deposit'. 2. Retun day. I got confirmation the car was fine so not surprises with any claims later on. I returned full so no issue. I asked for a receipt BUT they said they will send it by email... TRICK!, they claimed the email address was incorrect (false as I asked the desk to enter it and I even wrote it down for them). Needless to say I never got any email with the receipt from GOLDSCAM! 3. Deposit return. A few days later they returned GBP 1292.2. I called them endlessly and sent emails to no avail. Issue: the take the deposit using a ccy rate and return it using another one. I ended up losing GBP 118.2. Goldcar claimed they returned the deposit but because the exhorbitant exchange rate they use the customer doesn't recover it in full while Goldcar makes a profit with the exchange rate. One more thing. I bet GOLDSCAM is charging multiple customers for the damages on the car (mine was full of them) without never fixing them. How can they charge for a damage but they don't fix them?. Certainly ILLEGAL!. Moral of the story: the saving you may think you will make is not worthy compare to the headaches ahead. AVOID!
— Jesus • December 12, 2019STAY AWAY FROM "GOLDSCAM" !! I booked a car in Madrid for what I thought was a good deal. I was a bit reluctant about using Goldcar because the terrible reviews I have seen on the internet but I thought it coudl be different for me if I played it carefully. 1. Collection day. We got a very old car full or scratches. My worry was that they could use any of them to charge me for it. I took endless pictures and spoke to the guy to confirm all of them were in the report. Goldcar took GBP 1410.44 as 'deposit'. 2. Retun day. I got confirmation the car was fine so not surprises with any claims later on. I returned full so no issue. I asked for a receipt BUT they said they will send it by email... TRICK!, they claimed the email address was incorrect (false as I asked the desk to enter it and I even wrote it down for them). Needless to say I never got any email with the receipt from GOLDSCAM! 3. Deposit return. A few days later they returned GBP 1292.2. I called them endlessly and sent emails to no avail. Issue: the take the deposit using a ccy rate and return it using another one. I ended up losing GBP 118.2. Goldcar claimed they returned the deposit but because the exhorbitant exchange rate they use the customer doesn't recover it in full while Goldcar makes a profit with the exchange rate. One more thing. I bet GOLDSCAM is charging multiple customers for the damages on the car (mine was full of them) without never fixing them. How can they charge for a damage but they don't fix them?. Certainly ILLEGAL!. Moral of the story: the saving you may think you will make is not worthy compare to the headaches ahead. AVOID!
— Jesus • December 12, 2019Prompt collection of car, polite staff on airport. Bit difficult to find drop off bays as on bottom floor! Unfortunately confirmation of our transaction came through in Chinese!
— LordAlf • December 8, 2019We arrived at the correct time to collect our car, the large tattooed man behind the desk couldn't find our booking and tried to rent us a car for over 10 times the sum we had already paid one for. They were most unhelpful then we were then asked to leave. We had to get a taxi (over €100) after we reached our destination we were told they had found the car and if we didn't return they would "fine" us €50 for a no show. Very poor, leaving us without a vehicle due to their administrative error and no effort to put things right. We had to get another taxi to take us back to the airport at the end of our stay. MY ADVICE IS KEEP CLEAR OF GOLDCAR unless you want to risk being stranded at the airport.
— Nicks • December 3, 2019When I was to return the car at Nice Airport, I had to leave the car in another garage at Nice Airport, because the entrance to the regular garage was blocked due to a police action (accident). Because of this, I was charged an extra 119 euros. Avoid this rogue company.
— Bernie • December 2, 2019We rented car in Malta, via goldcar, for a week. Paid a fair amount for the car, then we were asked to leave a deposit of 200€. We only had cash with us, so we trustfully left it. The company worker sais we should email our bank account after we return the car and they would return deposit back. Its been 2 weeks now and I got 0 reply and 0 money back. If a GoldCar company worker sees this please email me at to sort this out!!
— PennyLane • November 25, 2019Goldcar, never again!! As usually, I have rent a car for my holiday. I did it online. I planned to go for a 21- days holiday in Spain. Unfortunately I have chosen the Goldcar's offer for all 21 days. I have paid in advance the whole amount with full cover. Because of the health problem of my child I couldn't arrived at the airport in Malaga on the first day mentioned in the contract and I have arrived one day later. I wanted to rent a car for remaining 20 days. At the airport the Goldcar said that my contact is cancelled and all money has been lost. They proposed to me new contract for renting a car that was three times more expensive than others rental companies offered at the airport. They charged me the whole amount for 21 days without renting the car for even one day. The Goldcar offer is dishonest and unfair for consumers.
— Marpop • November 20, 2019Very polite and helpful staff was asked about extra insurance but no hard sell car was clean and new no hassle on collection or drop off
— Justin • November 18, 2019good except the excess is really expensive in the event of a claim
— knighty • November 12, 2019Booked via youdospain then charged 240€ by goldcar. It was a total scam as we had already paid for insurance. Dreadful company and now ignores out emails. Still no refund!
— Ripped off customer • November 9, 2019Terrible, avoid at all cost!
— Cazzy17 • November 5, 2019Refused to honour prepaid booking after declining overpriced upgrade or extra insurance
— stranded Barcelona airport • November 4, 2019This carhire company should not be trading they have failed to refund my excees and fuel money it is now a month since i returned the car ,i have emailed them but they will not answer my emails,i definately would never recommend this company Regards John Ramsay
— Jimbobarunio • November 1, 2019Through Rayanair we booked Goldcar and were told we would only pay another 1.50 euro at the desk. Instead Goldcar insisted on another 23 euro for aministation | so not best pleased.
— lg • October 31, 2019
They conned us saying our car had a scratch on the roof . This was clearly a con and they charged us 350 euros . The car had 11 pieces of damage before we took it away from them . Car are in a bad condition and they are well worth avoiding . May seem cheap but they’ll get your money one way or another. Avoid at all costs . beware .
— Mark • October 28, 2019Good service. Car exactly as ordered, clean and tidy. Return easy and efficient. Good experience at good price.
— JRN • October 28, 2019You want cheap then go Goldcar. Check the car thoroughly, take photos, make sure everything works etc. 10 mins extra at pickup can save a lot of grief later
— Dadio • October 28, 2019Quick and easy pick up and drop off. Easy to find when returning car. No problems all good. Would use Goldcar again.
— Rob • October 28, 2019Easy throughout, second time I used them in Sardinia, good rates, convenient location right at airport. Use Xcess cover to avoid their pricey upsell to a full, no excess insurance cover. Will definitely use them again.
— A from Devon • October 27, 2019When I went to collect the car, they told me that the CDW I bought was useless! In the event of the hire car being written off I would actually have to pay the full replacement value of the vehicle of which the CDW would obviously not cover. I then felt I had no option so then did but their 99 Euro cover just in case. When returning the car I queried my invoice which also had 10.33 Euro on it and was told that is was a government tax for renting a diesel car! I understand this but transparency is always good I feel! I feel completely ripped off. Goldcar,I welcome you feedback
— Alex • October 27, 2019Very good price booked by rentalcars.com. we were served very quickly and were given a bit of a hard sell for not taking their insurance. No problem when we pointed out more existing damage on the car. Furthest hire co in the parking lot.
— Roy • October 27, 2019ran into problems and could not drive car back to airport. Goldcar very helpful in allowing an extra driver to return the car
— micky21 • October 27, 2019total scam to make you take out their insurance, including holding £1,000 deposit for over a month after returning the car if you don't.
— unhappy • October 27, 2019Really irritating was the the fact that I was told at the airport that I did not have a full insurace even though I had chosen one while booking on the website. The road risk insurance was not included and I was advised to pay additional 40 euros or so. It's very disappointing and disrespectful. I will not use Goldcars and rentalcars.com again.
— Pawel • October 25, 2019Older cars than normal with plenty of cosmetic damage but cheap. You get what you pay for.
— Wilko • October 25, 2019Avoid this shocking scamming company!!! Holiday Autos said the only fees I would have to pay at Goldcar would be £4.42. when I got my credit card statement Goldcar had taken out £1,360.67 including a Barclay Card transaction fee of £76.71. I received a refund from Goldcar of £1,207.26. So I am out or pocket £153.41
— Grumpy • October 24, 2019The service at Pisa was quick and efficient and the car was as offered
— Simon • October 21, 2019awful they made us cue for over one and a half hours in the searing heat. when we eventually got to the check out we were told we could take the car but if there was anything wrong with it on inspection we would have to get to the back of the cue or we could pay £180 insurance certificate to protect us. everyone was furious and it was totally unacceptable . only 2 people serving and a 30 man cue. SHOCKING never will i go anywhere near GOldcar.
— karen • October 20, 2019Very cheap but very dodgy, will push anything to claim damage or cleaning fees. Take LOTS of photos before and after, and photo of check out damage form. Despite doing so, on return was told all was fine on inspection only to later receive an email saying some of deposit would be withheld for damage. The damaged area was marked on check out form as damaged when collected and photos were taken. On going dispute to reclaim the money. If you can be bothered to take rigorous photos (include underside of car), carry out full clean before return and take out separate excess insurance they are a cheap option.
— Charlie • October 19, 2019Unlike reviews I have read about the company, they were extremely professional and the service has exceeded my expectations in every way possible. I rented a car through them with the comfort option (insured), and everything went smoothly with no trouble at all. This is the reason why I am taking the time to write these reviews to recommend gold car to everyone
— Sam • October 19, 2019I rented a car for 2 days from Goldcar Bordeaux, booked and paid in advance through Argus (£55). When collecting the car, a deposit was required from my card to cover any excess in the event of an accident/claim as usual - as my credit card wasn't accepted this had to be taken from my debit card. A deposit payment of £1,153 was taken in GBP, at a rate of €1.06:£1 less a 2% mark-up. Despite having no charges/fines on returning the car, I have received a refund of only £1,092 - the difference being due to refund being paid in € (€1.15:£1), with Goldcar taking a £61 cut - more than the original cost of the hire!!! My friend also hired a car at the same time and was told that his booking did not start at 5pm as per his booking confirmation, but he could take the car early providing an additional insurance payment of €110 was paid. DO NOT USE GOLDCAR!!
— Max • October 15, 2019Generally a good company to use for car hire especially when they run special offers. However, check your hire agreement (I didn't!) since they charged me for an upgrade which I didn't request - very underhand!
— Steph • October 15, 2019If the original price quoted seems too good to be true, then it probably is.
— Nick P • October 15, 2019Very clean car. Professional staff at pick up and return.
— Joey 2 • October 15, 2019
Please, please, please do not do business with Goldcar. They are by a country mile, and in the face of stiff competition, the biggest shower of rogues i have ever had the misfortune to come up against. I similarly beg anyone in a position to let me know who in authority I can go to to seek redress for the, what amounts to, theft. I will explain. I booked a car through Ryanair The car hire firm was Goldcar. I paid £94.09 for 10 days car hire, pick up in Barcelona and drop off in Girona. This is stated quite clearly on the receipt. On arrival at Barcelona, the lady (thief in chief) stated that the sum paid did not cover the drop off in Girona and that there would be anadditional charge of 85 Euro. When I argued that we had a contract, she quite literally threw my booking form, passport and credit card into face and told my wife and me to go away. With no way of getting a car at such short notice, I agreed to pay the extra. She then stated that I couldn't use my credit card as deposit waiver and that I would have to pay, wait for it, an additional 528Euro, with no explanation of what it was for. I stated that I didn't have that sum and again she told us to go away, smirked at us and proceeded to serve the following customers. With no option my wife paid the sum in order that we could get to our hotel. On picking up the car I noticed many small scratches and dents. I spoke to the gentleman in charge and he said there is no need to worry as everything is covered by insurance. Goldcar are now moving from theft to lying, stating that I caused the scratches. In total I was charged almost £600 for a car advertised on Ryanair site at £94.09. Goldcar are spinning the tale that there is some issue about credit cards having to have full names on the face and not initials, albeit they took the same credit card to pay the 528 Euro. I would beg anyone thinking of doing business with this shower of thieves not to. Surely this company cannot be allowed to operate with impunity.
— Flybj • October 15, 2019Waited more than 2 hours to collect the car. Told me I wouldn’t have insurance cover if I didn’t take their exorbitantly priced insurance. Rarely get the car I booked or similar - the reason they always give is demand is high! Have been charged for non existent damage in the past even though I took photos of the undamaged car when I returned it. Will NEVER rent from this company again unless there is a dramatic shift in their appalling service.
— Steph • October 15, 2019Charged us nearly €300 for insurances we didn’t need as we had already and had shown them evidence of this. Waited over an hour to get the car in a shambolic queuing system and provided us with a car that hadn’t been cleaned inside or outside. Will never use this company again.
— Gilly • October 14, 2019Good service but would have liked to know about the fully comp insurance at an earlier date.Also fingers crossed I get my 1200 euro deposit back,but in fairness they did say this would take 7 days.
— The Master • October 14, 2019I walked away from the desk after queuing for 40 minutes for a pre-hired car. Aggressive, couldnt care staff, loading charges and creating horror stories to pump up insurance. Deposits held for 30 days and 'cannot guarantee you will get it back'. I said I would photograph the car to be told 'you cannot use that in court'. Solution - caught the bus to Puerto Pollenca and cut our losses. Do not use this shower.
— DCF • October 14, 2019They took additional money from my credit card without agreement for car excess insurance, this was not accepted or discussed.
— Conned • October 14, 2019Very efficient and value for money.
— Loubags • October 10, 2019Took over an hour before being seen. Then found out there was a further wait of half an hour before being given the car keys. Needless to say the estate car we had booked was not available and the “upgrade” could barely take two suitcases. All the other car hire desks seemed to be operating normally.
— Paul • October 10, 2019Never use Goldcar. Unreliable company. They gave me a car that was not properly controlled, the clutch was damaged and they wanted to make me responsible for it. When i got stuck with the car, I found out there was no triangle and yellow jacket-which is required by law in France.
— Catherine • October 10, 2019Gold star experience was faultless
— Chan • October 9, 2019Had used them previously and wasn't impressed. This time was a big improvement and much better experience.
— DD • October 8, 2019Very helpful and not pushy fir upgrades
— Dean • October 7, 2019- — Verified reviewer • October 6, 2019
Please Beware would never use again. took £1488 from my credit card at aiport and car returned all ok with fukk tank of fuel and signed off as ok and when i returned to uk i only got refunded £1297 and have been trying to deal with customer service for over a month with no reply.
— Darius • October 2, 2019Rip off merchants, avoid
— Nick • September 30, 2019Disgraceful. They wouldn't accept your insurance. I did not use their service.
— Ken • September 28, 2019Car Rental in Barcelona - GOLDCAR - DO NOT HIRE A CARE WITH THIS COMPANY UNLESS YOU WANT TO BE BULLIED IN PAYING ADDITIONAL EXTRA CHARGES ONE APPARENTLY INCURS WITHOUT THEM BEING ABLE TO PROVE YOU REALLY DID SOMETHING WRONG! When I went to collect a car in May 2019, they stated that I was not able to be given it unless I paid a charge that was pending from a rental back in October 2018! First thing I asked was: why I am only hearing now (8 months later?!?!) about a pending charge? and, What is this extra/pending charge about? Apparently, I returned the car (in the rental for Oct 2018) 10 mins later than agreed (which, if I did, was not over the 24 hours period!) - they extra charge me (on my May rental) a late return fee and also an extra full day rental! THEY ARE YET TO PROVE THAT I RETURNED THE CAR LATE! (had I done it, I would have missed my flight, which I didn't!!) I complained (which is the most difficult thing to do with their company) in English (which they don't seem to understand as they replied twice with completely wrong information!! - I even told them that I could explain everything in Spanish should they feel interested in solve this issue...but clearly they are not!). I AM STILL WAITING FOR A REPLY +3 MONTHS FROM THE TIME I COMPLAINED AND CHASED. My question is, if I really returned the car later as they state, I am grown up and responsible enough to pay for it; but what happens when they give me a car +2 hours later than agree in the contract? why I don't get a compensation? THIS COMPANY IS CHEAP ENOUGH TO HIRE CARS, BUT SURELY THEY MAKE UP FOR THEIR 'CHEAPNESS' BY RIPPING OFF AND BULLYING CLIENTS IN PAYING FOR EXTRAS THAT THEY ARE NOT EVEN ABLE TO JUSTIFY! DO NOT HIRE WITH THEM, THERE ARE PLENTY OF OTHER CAR RENTAL COMPANIES IN THE AIRPORT TERMINALS THAT ARE AS CHEAP AND FAR BETTER THAN GOLDCAR.
— anonymous • September 28, 2019Have used them before normally Alicante, first issue was their system for collecting the car the year operate a deli style take a ticket and wait to be called sitting outside their office only allowed in when you rnumber is called waited almost an hour fortunately it was warm. On return I did not fill the rank back to full I explained that I couldn't find a petrol station near the airport , they checked the car over and I then went to the exception and explained the petrol situation they then said I'd need to pay for the petrol used which was fine then they told me there was also a penalty of €50 for not filling the car back to full, I find this excessive and whilst it is in their T&C's it wasn't not fully explained when the car was collected. Overall the car was good value for money but the penalty fee did take the shine off their customer experience.
— Jerryd • September 25, 2019Good car hire awful key collection experience.Staff got aggressive when I declined buy their grossly overpriced Damage Waiver
— dp • September 24, 2019receptionist said my charges were for a full tank of petrol which would be refunded when I returned the car.He did not mention that he had also charged for super car insurance and something called smart return. I did not realise this at the time because the petrol was the only item mentioned. As I had Reduce my Excess insurance I did not need this. When I called Golcar and filled in 2 incident reports after I got home to the Uk. Their response was that as I had signed the forms there could be no refund for the charges apart from the petrol. I even sent a copy of the Reduce my Excess insurance to them to show that I had not needed theirs. I also wrote 3 emails to them to which, as yet, they have not replied. Very unhappy customer
— Ricky Sandford • September 24, 2019
Overcharged me for services I didn't request. Asked me to sign €1400 but took €1560. Robbed, all I can say is you have been warned. Car was washed, full of fuel and in the same condition when returned. Staff have obviously been told to lie about what you are being charged. Tried to contact them online but it says they don't recognise my contract number.
— Chris Pearce • September 23, 2019DO NOT HIRE A CAR FROM THESE THIEVES AND FRAUDSTERS. WE WILL BE TAKING THEM THE FULL ROAD.
— Private • September 23, 2019The Goldcar Rep tried to trick me into paying 280 euros for their damage waiver.When I told her that I had bought a third party damage waiver insurance she became very aggressive and told me the car was not insured.This incident spoiled the start of our holiday.
— dp • September 23, 2019Yeah right! I recommend them if you want to RUIN your holiday!!! CHAPTER 1 - 4 hours lost and lots of tension I rented a car for 2 weeks from this company. I paid a sum of money while doing the booking online, the remaining amount of 200euro I was supposed to pay on car pickup. When I arrived at the front desk, SURPRISEEEE I was asked to pay 480euro (instead of 200) for whatever extra taxes and charges. Asked them to check again, because I don’t need extra insurance or whatever other taxes they added… but they replied that 480euro is the minimum and mandatory I have to pay to get the car. So I’ve wasted 4 hours in the airport, on the phone, on various calls, discussing initially with Expedia (the website I used to rent the car from) and then they put me in the call with customer service from GOLDCAR. Everyone agreed that I was right and I am not supposed to pay 480 euro, as they asked me in the front desk. So I got back on the front desk, told them that this guy from customer service agreed that there is a mistake. “Aaah, yes! Sorry, you were right” was their answer so I paid 200 euro and picked the keys and contract. CHAPTER 2 - The angry blonde girl shouting to everyone Went to garage, found the car, inspected and found some extra damages. Went to their office in the car park and found this blonde girl at the desk, shouting and behaving very rude with 2 customers before me. Now was my turn, she asked me to bring the car in front of the office in order to take pictures. I told her the car is just near the office, like 3 spots away, she asked me again to park it there in front of the office and pointed with the finger where. (Until here everything was still politely) Alright, brought the car exactly over there, she saw me, came outside of the office and started shouting really rude to not block the access and park the car in the parking again. :facepalm: So I did. Went back to the office, waited the queue and then after asking her if possible to come and record the additional damages, she finally took the camera and came really angry! Took the pictures of 2 of 6 damages and 4 she said that is gonna write on my contract. Went back to the office, she started handwriting in Spanish (language I don’t understand) something on 2 small lines. I asked her what is written over there and she asked me rudely to use Google Translate. So here we started arguing, I took off my phone and started recording. She was really unhappy about that… and then It was a lot of fun, NOT!!! CHAPTER 3 - I hope not to be
— Kat • September 22, 2019Horrible. Awful customer service. Extremely high pressure sales adding hundreds of euros of extras and refusing to remove them. Staff used threatening behaviour. I would never use Goldcar ever again even if the other better competitors are double the price. No amount of money is worth ruining your holiday as soon as you arrive at the airport.
— Tony • September 20, 2019Horrible. Awful customer service. Extremely disappointing. Will never use this company again.
— Tony • September 20, 2019If could give no stars I absolutely would. Under no circumstance would I recommend this service. They are an absolute scam with terrible customer service. We paid €41 for our car online and upon collecting it we’re forced to pay a further €99, either that or have €1200 blocked on our credit card for one month. Ofcourse we questioned this and our customer service advisor, Josep, was unhelpful and suddenly forgot how to speak English when we wanted more information. It’s an absolute joke and there are many other companies more deserving of our money- other customers at the rental desk had the same experience and tried to contact their online booking agent but with no luck. On top of that our rental car dashboard is lighting up like a Christmas tree.
— Tasha • September 20, 2019They use scare tactics to get you to buy extra cover of excess payment that you will have to pay if you have a accident and dont get a police report but they tell you its impossible to get a police report.
— Scare tactics • September 20, 2019SON UNOS ESTAFADORES!!! ME DIERON UN AUTO CON ABOLLONES Y LUEGO ME LOS COBRARON A MI. LES MANDE FOTOS QUE SAQUE ANTES DE USAR EL AUTO, MOSTRANDO EL ESTADO DEL MISMO QUE ERA DEPLORABLE!!! LUEGO ME COBRARON UN TANQUE DE NAFTA 114 EUROS Y EL TANQUE LLENO CUESTA 60 EUROS. NO ALQUILEN EN GOLDCAR!! VAN A SER ESTAFADOS!! ESTUVE 2 HORAS ESPERANDO PARA QUE ME DIERAN EL AUTO. EL PERSONAL ES INEFICIENTE Y TIENEN 2 PERSONAS EN EL MOSTRADOR. VERGONZOSO!!
— YANINA • September 20, 2019No problem pick up from outside airport and a few minutes to office, short delay with paperwork but they had to deal with several people at the same time. Returned at agreed time and dropped off at airport promptly would yous again.
— Musky • September 19, 2019What ever you do don’t use this company I was completely ripped off. At the counter they use a rushing technique especially to stop you looking through the documents. They gave me an internet device and told me it was free I said I didn’t want it and he told me I had to take it. If I didn’t use it it didn’t matter. They took 60 euros out of my deposit for it. I complained but got nowhere except to say they are trying to improve there service but no money back. The guy was obviously on commission and ripped us off in the process. I’m taking my complaint to the police
— Mark • September 17, 2019What ever you do don’t use this company I was completely ripped off. At the counter they use a rushing technique especially to stop you looking through the documents. They gave me an internet device and told me it was free I said I didn’t want it and he told me I had to take it. If I didn’t use it it didn’t matter. They took 60 euros out of my deposit for it. I complained but got nowhere except to say they are trying to improve there service but no money back. The guy was obviously on commission and ripped us off in the process. I’m taking my complaint to the police
— Mark • September 17, 2019Good & Efficient
— Mike • September 15, 2019This is the worst car rental company ever. the only thing they are trying to do is to sell you an expensive insurance. Here is my full story: After you get to the car rental office in the airport they try to convince you to take an extra full excess insurance for the vehicle. The rental cost me around 60 euro BUT the full excess insurance cost around 250 euro. The representative tries ( rather say: push) to convince you to buy the full insurance, they tell you that even a minor scratch on the car might cost you more then the insurance , they tell you that people in Italy park very tight to each other, and they told me that if you'll get stack you'll have to pay 200 euro + 2 euro for each kilometer distance from Rome to your location. I refused to buy the insurance, I ended up using a credit card with wrong pin number for three times. then the representative told me that the car rental is bonded \ attached to a certain credit card, which sounds very weird in general, as an alternative I suggested to use a difference credit card but the representative refused. The rental company told me that I have two options, either cancel the rental deal (which really upset me because I was already in my destination country), or the rental company will use my card manually (using the numbers on top of the credit card for the rental) BUT BECAUSE THEY DON'T TRUST MY CREDIT, THIS TIME I MUST BUY THE FULL INSURANCE (250 euros). I refused to buy the insurance and lost the rental cost. Then I made another reservation from the website but this time on the name of my wife, this time the company refuse to let me drive the car because the contract has been over my wife's name. I asked to become a second driver, but this time the rental company would let me become a second driver ONLY IF I'D BUY THE FULL INSURANCE (which really upset me because there is no dependent between the two). THIS COMPANY IS A SCAM. THE ONLY THING THEY TRY TO DO IS TO SELL YOU AN EXPENSIVE INSURANCE. PLEASE STAY AWAY!!!! SHAHAR FROM ISRAEL
— Shahar • September 14, 2019A dreadful experience after such a good flight, we had to cue for over an hour to collect and after patiently waiting for said hour to then be verbally bullied because we didn’t want to take out excess insurance due to purchasing it back in the uk for a quarter of the price!! Needless to say the cheap price is not worth the hassle, please take my advice and hire through one of the major brands it will save your sanity!
— Matthew B • September 14, 2019Robbing B**tards They asked for a fully refundable deposit upon picking up the car but actually, they are selling you additional insurance and charging you for things that are not discussed. This refundable deposit is then never given back. I would recommend if you have suffered the same experience contacting your bank and charging back the transactions. The management at Goldcar should be ashamed if this is the financial model that they operate under. I would also expect that their staff are incentivised to sell these additional services. But that the individual branches are not doing enough to monitor staff to ensure that they are not misselling to their customers. "Misselling is the deliberate, reckless, or negligent sale of products or services in circumstances where the contract is either misrepresented, or the product or service is unsuitable for the customer's needs." Just be upfront about your costs. By the looks of the reviews as a whole, the company name is now almost beyond repair. They simply don't care about offering you a decent service - book elsewhere! CHARGEBACK these additional transactions and Goldcar will go out of buisness!
— Rob carter • September 13, 2019Overall excellent service. Pickup easy and quick.Drop of was first class & efficient. The only comment is that we collected the car late at night and asked to check the sheet against previous scratches ect. Even with a torch I found this fairly impossible
— Rick • September 12, 2019Piece of s**t. Worst car rental service worldwide! Rented a car by prior reservation in Antalya from 07/02/19 to 07/15/19. Payment was made online. On arrival at the airport I ran into rudeness of service personnel. A GoldCar employee flatly refused to provide a reserved and paid car, because he cannot accept my debit card, although the reservation clearly states that a debit and credit card is also suitable to reserve the amount for fuel and damage. For 20 minutes, the employee continued to blackmail and extort additional money for car rental, for all our instructions that the reservation indicates that a debit and credit card is also suitable, the employee said that you can cancel the order and go to hell. Why on earth should I cancel the order with penalties if GoldKar cannot give out the paid rent through my fault? Why should I pay for the irresponsible and boorish work of employees? According to observation, the following customers of the company also had this situation, which was in line for us. So this is the standard scheme for deceiving company customers. I will never again be a client of this terrifying company, I wish them to go bankrupt as soon as possible. Under no circumstances should you reserve or rent a car with this company!
— Mikhail • September 11, 2019Sales staff are very rude and use high pressure sales tactics to sell you excess insurance. I paid £30 for my annual policy, they tried to sell me theirs for £350. It’s a really hard sell. Customers were walking away, arguments everywhere. Awful experience.
— Michael • September 10, 2019I cannot explain how terrible the service was that I just received at Palma airport! I took out a separate insurance, took my credit card and driving licence and I was ready for the €1400 deposit. To begin the lady didn’t even greet me, she didn’t say a word just took my documents from my hand, walked away from the desk spoke to colleagues, answered the phone, it was like I was dirt on her shoe. She then said that she was taking €2800 and this wouldn’t be refunded I would have to get the money from the insurance people - even if the car was not damaged!!!! She said that I wouldn’t have any roadside assist and in her words “so this insurance company can come from England to help you!” I pulled my card out from the machine and asked her to confirm what she said again being recorded as I said she is giving inaccurate information, she then said she’s not giving me the car. I asked to speak to a Manager she said he would come in a minute but he never did, and then she told the other staff not to talk to me. I didn’t raise my voice, speak rudely or anything to justify this! The behaviour of the staff was disgusting, so many people were having the same issue, being bullied into their insurance!
— Tinkxabell • September 10, 2019
Terrible service. Complete lack of transparency with policies and pick up times. We had to wait hours for the transfer. Later we got charged admin fees that were never openly discussed. We found the staff rude and obnoxious, and the experience was overall 1 out of 10. Even though you pay less, avoid using this company at all costs. Nothing but stress, lack of clarity, lack of response and lack of customer care on all fronts!!
— Reiss • September 10, 2019There is a hidden fee they charge when you are at the office, just before collecting the car. It's called operational and logistic cost and it is about 30€. They only tell you about the fee at the counter, when it's too late for you to hire a car with a different company.
— Clir • September 9, 2019A little slow on collection but thoroughly explained everything to me and on return were quick to check the vehicle and get me on my way
— Bud • September 8, 2019No issues
— D55 • September 8, 2019Hired through Ryanair for 69 pounds. On arrival we added an extra driver....big mistake! In additional charges we could have rented the same car nearly 3 times over!!!! Charged for upgrade..what ever that means. Charged £15 for admin. Charged for a Mifi (wireless hub) was told it came with the car (it sat in the glove compartment all week). Charged a return fee??!?!? I declined insurance (deliberately did this privately to save money) the guy was near angry at this decision. I will fight the charges but looking at past reviews I'm not holding my breath!
— £69?? £280 more like!!!! • September 7, 2019From first moment at the airport very negative impression. Staff have shown me map where I cannot drive, and if any "illigal" drive would be proven I could be charged 300 euros extra. Having such first impression I really was selecting my trips very carefully. After 2 weeks of car rental before giving car back I fully filled the car with the fuel and even washed it extra. I left car on time at the airport, and to my surprise when checked my account at home I realised that I was charged £75 extra. Contact with Goldcar is very limited, but I left the official complaint. Reading stories about Goldcar, I don't expect any positive solution, but I just want to warn other potential Goldcar customers.
— Mirek • September 6, 2019This is a no frills budget company and it shows. One and a half hours to get from leaving baggage-claim to leaving airport. The rudeness and indifference of staff is simply amazing, with their only interest being in selling very expensive add-ons, and car had so many scrapes and scratches there was an 'x' on almost every panel in the check-out form. Car drove OK and got what was ordered (VW Golf) so if your only consideration is price then sure, use them, but if you expect service, a car that doesn't look like it's completed the Paris/Dakkar Rally and don't have endless hours to burn at the airport then avoid them.
— Mojo13 • September 5, 2019Very cheap BUT huge queue to pick up car and then agent tried to sell every extra possible including excess insurance. How can it take so long to hire a car!
— Rondy • September 4, 2019Scam. Organized crime. Stay away. Goldcar will steal your holiday money from your credit card. If you believe you have prepaid the car, you have not seen the beginning of the bills yet. Never, ever book anything with this Spanish mafia company!
— Traveller • September 2, 2019All was well with the car except it was damaged down one side due to a previous accident! I don’t feel a valued customer when I receive a car in that condition
— All that glitters • September 2, 2019Absolutely shocking car hire company. They will steal your money!! It is a scam and they should be ashamed of themselves. They unlawfully stole £100 from me and I am now pursing legal proceedings. DO NOT RENT FROM THIS ABHORRENT COMPANY!!!
— David • September 1, 2019We hired a car from this company in June. Check in was chaotic and absolutely awful. One person on duty. Queues of people bringing back and collecting cars. I was asked if I wanted to upgrade the car - di not. Needless to say I got a car that was not one I ordered. I was quickly given the paperwork and frankly it felt as if he just wanted to get rid of me. When I proceeded to take photos of the damage to the car before taking away, he got quite irritated. It was so fast that I just signed the paperwork. On returning home, I found I had been charged another 50 euros for an upgraded car that I did not want. I have taken this up with my back but because he sneakily added in a higher amount I had not noticed at the time as I was busy checking the car for faults. I was not shown how to use the controls and had to fathom it out on my own. This company, in my opinion, are underhand and people need to avoid like the plaque. We hired from Argus in Faro the year before with no problems. I would have booked with them again but could not find them. AVOID
— Ada • September 1, 2019Appaling service. 456euro extra charge on collection no pay no car. All Doc's in Spanish extremely small print. No English speakers avalible. Unfortunately at 23:30 with 2 small children you can't do anything but pay. On return unable to park 1200 cars returned that day unbelievable chaos. Told to park in a non marked bay and just drop keys into a box, no check over of vehicle
— Matt • August 31, 2019Collecting the car took ages as the 'system' was down. Staff apologised for the wait but it didn't provide any information on why everything was taking so long prior to getting to the desk. Pressure to take out full insurance at 199 euros for 9 days. The car was badly marked on virtually every panel and this was noted on the record card by a very miserable and disinterested employee! The car drove fine and when returned was dealt with quickly and given the all clear. However, the company hold on to the 1299 euro deposit for 3 - 10 days after return - this is not good and is probably illegal. I have heard that this company have a reputation of claiming that damage has been made by the hirers when this is absolutely not the case.
— Seve • August 31, 2019They were always bad but now have a new way of getting money out if you , in that a load of new ‘charges ‘ at added at the counter. I was charged for smart return , a charge for picking up at the airport and a charge and 30 euros for unlimited mileage. None of these charges were given when I booked though the search engine nor when I picked the car up. When I queried when I saw tbd charges later I was told they were in the contact so I had to pay them - this essentially added 56e to the car hire I will never use them again as they just find another way to charge you in any event
— Jules • August 30, 2019The worst car rental ever. Many hidden fees, phlegmatic support. I don't recommend. I booking a car online, and when showed the voucher to the officer at the airport, he said that I have to pay plus 300 euros. For what? The voucher didn't contain that extra costs. I asked about hidden fees, but he was so phlegmatic, unhelpful, that I had to cancel the booking and waiting for my money back. But nothing happened. If you don't want to loose your money, forget Goldcar.
— chris • August 29, 2019Effective and pleasant to deal with
— johnw • August 28, 2019Poor
— Shea • August 27, 2019Do not use this company. They put extra charges on, they do not help you and they use your bank account to take money out without permission.
— Julia • August 27, 2019Poor
— Shea • August 27, 2019
Excellent service, no problems have used many times over the years.
— Jan • August 26, 2019Generally efficient with reasonable cars
— Manfred • August 23, 2019Quick and easy
— Soren • August 22, 2019Absolutely awful cheats
— Do • August 22, 2019Car was fine but we had to pay an extra 59euros which they said was airport tax .. we have since found out this shouldn't have been charged.
— Caro • August 21, 2019Terrible company do not use them. Complete rip off
— Si • August 21, 2019DO NOT USE GOLDCAR. They charged a deposit on my credit card of 168.80 Euros immediately when I collected the car - meaning I would be charged interest before I could settle the bill. This was supposed to be refunded when the car was returned with a full tank of petrol but they have kept my money even though I returned the car full! Also I was charged 269 Euros for "scratches" they found when I returned the car plus a non-sterling transaction fee! Beware, they will always find something non-existent to charge you for. The car was also dirty when collected - probably a ploy on their part to conceal any scratches from me in the first place. I would have given no stars if I had the choice. Terrible company - not a nice experience booking in either. They make you wait outside the office and when you are eventually called in the pressure sales begin! They try to sell insurance you have already paid for. Not a reputable company by any means.
— Bob • August 21, 2019The man who served us was extremely arrogant . He said he had to block 2500 Euros from the credit card because I didn't get it from their site, which he said was my mistake. The only option in which I can get the car is to give 260 euro insurance and then nothing will block from the card. Such was the policy of the company. They dialed your number because I wanted to contact you, but they only spoke to me in Italian, a language I did not speak. They claimed that since it was 12 a.m. , there was no one to pick up the phone outside working hours. All this happens at midnight, we are with a small child. They were lying me and when I wanted to cancel my paid car, they said that I would not be able to get the money I used to pay it. I attach the documents that I agreed to sign after I was left with no choice.
— Zornitza • August 19, 2019No high pressure sales techniques, very friendly staff member. She was courteous and friendly. The car was new and in excellent condition. I'd use again
— Damo • August 19, 2019Greedy and unhelpful
— Mikex • August 16, 2019Total rip offs. Advertised hire costs €82 real cost actually paid €397.12 AVOID
— Symo • August 16, 2019Tried to stich me (and my insurance) up over some preexisting damage. We had photographic evidence to prove otherwise.
— Col • August 15, 2019I have used Goldcar a few times in the past without any issues. Unfortunately this summer I was caught out with extra charges which I did not want or request, this included "Cobertura Super" (excess insurance). Goldcar are unwilling to issue a refund! The extra charges more than doubled the cost of the car hire "BEWARE"
— Mark • August 15, 2019Avoid at all costs. Scammed into paying €90 extra at airport by an aggressive rude member of staff after waiting an hour to collect car!
— Sarah • August 15, 2019DO NOT book anything with Interrent or Gold Car! They are the same company and will try to scam you whenever possible. Costumer service is terrible as they will never reply to your emails. Recently I have hired a car at the Malaga airport. I have booked previously online and when I arrived at the Interrent office everything was ok and the car was ready to go. The employee asked me a few details, driving licence etc and then asked me to pay a deposit of 200€. I then asked him what was the deposit for and he told me that it would be for the petrol and then everything would be refunded once the car was handed back with a full petrol tank. I accepted to pay the 200€ with my credit card and then was asked to sign on the pinpad. Surprisingly 7 days after giving the car back, I only received part of the deposit (76€). I went over all the paperwork that was handed to me and found that several charges were added to the contract (which is in the middle of several pages with a staple placed next to the charges) without me being informed or even mentioned: "recargo aeropuerto 9.82€, C. extra V. Diesel 10.33€, Cobertura Super 73.73€, Fianza Tarjeta 62.81€ and smart Return 12.36€". Some of these charges I can't even image what they mean as they were never mentioned or explained during the whole process. I had even mentioned to the employee that I had my own insurance. I speak both English and Spanish, so there was nothing missed in translation during this transaction. After contacting Interrent by phone, they keep asking me to send them an email but then they never reply. In my opinion a company that review themselves with this kind of behaviour shouldn't be trusted. I don't even want to imagine if you get involved in a traffic accident or in other kind of scam they promote. Be smart, do not book with them. You might save some money but will end up paying much more if something goes wrong or if they just decide to rob you.
— Another victim • August 15, 2019It was not possible to contact the servise center when our flight delyed and later SOS road assistance when we had an accident!!!!!!! In case of any kind of problems you will have no help of Goldcar!!!!
— Igor • August 11, 2019Really nice car for a good price. Collection easy, no pressure to add extras. Only issue, and I think it was genuine error, was that they debited whole deposit (1000+ euros) rather than put a hold on card as usual. Has now been refunded, so OK.
— Jon • August 8, 2019AVOID AT ALL COSTS!!! Hired car online with fully comprehensive insurance. Aggressive and rude staff at Barcelona airport told me I had no insurance and forced me to pay over €150 + taxes for their insurance which I did not need. They refused to believe I had insurance as I booked via DoYouSpain.com and not their own website and they said it was not valid. Seems I am not the only one who has been scammed like this after some online searches as they have made national press repeatedly over misleading sales techniques.
— DJB • August 8, 2019AVOID AT ALL COSTS!!! Hired car online with fully comprehensive insurance. Aggressive and rude staff at Barcelona airport told me I had no insurance and forced me to pay over €150 + taxes for their insurance which I did not need. They refused to believe I had insurance as I booked via DoYouSpain.com and not their own website and they said it was not valid. Seems I am not the only one who has been scammed like this after some online searches as they have made national press repeatedly over misleading sales techniques.
— DJB • August 8, 2019INTER RENT / GOLDCAR (they also call themselves GOLDCAR on some websites so be aware) they are the worst company I’ve ever had to deal with extremely rude staff. Very stressful experience. I wish I reviewed them before using them. They are a con artist company. We paid online what seems to be complete and the total amount to pay to hire a car in Maderia. There was also an option to pay an extra £7 a day to take out insurance through the broker which we paid for. On arrival of picking up the car it seemed that the insurance is completely invalid according to Interent/ Goldcar hire. They charged us a further €40 for giving us a full tank of petrol which is non refundable regardless of whether you bring back a full tank or not, a further €70 deposit for the petrol in the tank, which will be refunded if you bring back a full tank (the car was a 1.2 litre there is no way a full tank cost €70). We used 3/4 of the tank and filled it back up just before giving it back as we did not want to give this company a single penny more. The cost of 3/4 was €42 so no where near €70. And they wanted a further €186 for their insurance policy or a €1200 deposit on a credit card. Which they rudely stated if you do not wish to pay the €186 for the insurance policy then out of the €1200 deposit 1 scratch on the car will cost €600. The car had several bumps and scratches from previous customers that clearly shows they are not using the money to repair the cars. She also said that the credit card company will charge us interested fees as they hold the deposit for 30 days which will incur fees with the bank I couldn’t believe how rude she was being, it was like she was suggesting that they purposely hold your deposit for a long time so that we incur interest charges just so that we would pay the €186. We just wanted to cancel the car hire but was completely trapped and had no choice but to continue with them. The staff are extremely rude about it all, they really want to up sell their insurance policy which clearly doesn’t get used to fix their cars. The cost of hiring this car in total WAS NOT cheaper than hiring from a more reputable company in the end. I regret using them and will never again use them STAY AWAY AT ALL COSTS. I will be spreading this comment where ever I can. They also have 7.4 trustpilot rating on their website this is a complete lie I’m not sure how they get away with that in fact I’m not sure how they are allowed to get away with any of this.
— TM • August 3, 2019
Rented a car in Majorca. I returned the car with a full tank of fuel . Afterwards i was charged £52 for fuel and for the car being diesel. I asked for a petrol car. They gave me diesel as they had no petrol and at no point informed me there were extra charges for diesel. The have partially refunded me a te fuel after a complaint but they no longer communicate with me and hang up when i call them. As far as i am concerned this is theft and i will be passing this to the car hire ombudsman.
— Hooper • July 30, 2019Rude attitude, promiss shuttle buses but don't deliver. I'm sorry that I chose them.
— Elad • July 25, 2019Dreadful. Will NEVER USE THEM OR RECOMMEND THEM AGAIN. They conned us over 200€ Extra for spurious full cover.
— Jeremy Hewitt • July 24, 2019Terrible. Hidden costs. Not explained properly prior to booking otherwise I would have gone with another company
— zanderb86 • July 24, 2019Goldcar charged me 730 euros for scratches that no one could see only them. They sent me photos , I blew them up and still no one could see the scratches. What they do is polish out any minor scratches , and you return it blame you. Save yourself being ripped off, don't use them. Their under investigation.
— Redbill • July 20, 2019Charged for an upgrade and smart return without asking, will never use these people again
— Pm • July 20, 2019Car ok,check in was horrendous .Bullied by two members of staff, trying to make me take there insurance. Said your insurance was useless , no good. But said no ,got the car in the end.
— M.R. • July 19, 2019Very poor customer service given a Ford Fiesta with so many body marks that was not reported on my paper chart also front N/S wheel trim Was badly scraped it was registered on my chart, and a slight tyre cut which was not, I had marked the faults on the chart myself witness by a Goldcar rep whom was not very helpful I asked him for a signature to clarify before I go. He bluntly said no ,my Xs on the chart will be fine.when I returned the car two different guys checked the car and looking at the N/S front wheel trim and the tyre for nearly a minute discussing etc I got quite annoyed and explained the chart to them they then went a manager chatting in the reception I went over to them and explained that the chap that had refused my request for a signature and he was a witness was sitting in the reception at the time did not come over to confirm these crosses etc was correct it was a good six minutes of stress no apologies. Certainly won’t be back there.
— Frank • July 13, 2019On arrival at terminal realised I had booked a vehicle with Goldcar because they had used a different name on the booking site. Was given a polite hard sell to take their insurance being shown the unjustifiably high charges for minimal damage and elected to pay for the Excess Free product. The vehicle was poorly valeted and had done 27000km. On driving it there was clearly a significant mechanical fault as there was a deep humming noise from70km/h which became a very impleasant on increasing speed above 100km/h because the whole car began to vibrate. On returning the vehicle at the end of hire, the service agent at drop off failed to log the return time and I am still trying to recover the Credit card charge for late return as they recorded a return t1ime some 2 hours after my flight time by which time I had almost arrived back in UK. Their activity amounts to theft and I am ashamed with their Parent Company Europcar who I have always found reasonable in the past that they allow such practices to continue in a company they own.
— John • July 11, 2019Easy booking and collection but car had lots of damage, no radio, broken seat belt
— Kk • July 9, 2019Car was fine but hard sell tactics and quite unfriendly to other customers around us. Buy an excess policy before leaving the UK or they will really put the pressure on to take their expensive one.
— Sparky • July 8, 2019Gold car took £309 from my credit card, claiming it was for extra insurance, even though I stated several times I did not need it. They refuse to speak on the phone and answer emails. A disgrace of a company. Do not use under any circumstances
— Mart • July 6, 2019On returning from holiday I found that Goldcar had taken £165 from my credit card for insurance that had never been offered and certainly no agreed to. I had already purchased insurance before I went on holiday. Holiday autos were no good saying they weren’t there so can’t say if I agreed. Theft is what it is and they should be avoided at all costs. By the way don’t believe the glowing reviews they publish, they are fake.
— Klutz • July 6, 2019Dishonest tried to scam extra E316 charges refused to accept UK bought insurance and clearly focus on ripping off with fake scratches and fuel charges including refusal to guarantee an inspection of returned car at which point made a formal complaint to you and Barclaycard for full refund - nightmare hour and never use again
— Andy MacDonald • July 6, 2019Very bad experience with this company. Miss sold at the service desk when picking up the car and ended up paying 400% more than what i thought i was due to pay. I was told to sign a deposit for the car by the member of staff and that this deposit will be refunded when i dropped the car off not knowing he had added all possible insurance extras into the contract with out informing me or me asking for this. This is not how you sell products to your customer Goldcar. I write this to advise others before booking with them to save them from miss-selling and poor service to you the consumer. I should of realised a company with this many bad reviews on here must be for a reason. Do yourself a favour a book a better company even if it does seems a little more expensive of the face of it to start.
— Barry • July 5, 2019Very quick service now the office has been extended. Good value for money.
— Handgren • July 3, 2019Bit of a wait at airport office check-in, no apparent problems with procedures, no hard sell, (but I am experienced car hirer - own excess policy, etc). Car was absolutely fine, no scratches/dents etc - I do always takes pictures and video of car before and after return. Return car park was absolutely full, took 10 mins to circle around before a parking slot became available. Subsequently reimburse for fuel and also excess block removed from credit card. However, did notice that I as charged for "Premium Location Fee" and also a "Smart Return" fee. These items were on the rental paperwork but not pointed out to me - thought they were just part of the upfront fuel payment etc. When I queried fees by email and asked for explanations, I received a few emails, but no explanation of fees. However, they did find "a problem with their internal processes" and then reimbursed me the 9.95 Euro fee for the "Smart Return", whatever that was! Overall good rental experienced, apart from the usual trying to slip in charges!
— Spitfire44 • June 29, 2019I have used goldcar quite a lot. However it is. It for their quality of service . It’s because they are one of the cheapest . Having said this , you never get the car you ordered . The last car had lots of damage and was quite high mileage . Think I’m going to start using centuro from now on.
— Andy999 • June 28, 2019Very good
— TKB • June 26, 2019This company embodies every negative aspect you ever hear about car rental services. They use scare tactics to pressure you into taking out overpriced insurance to cover you from excess charges for minor damage. When I told them I don't need it as I had taken out my own third party excess insurance they tried to claim that my insurance wouldn't cover anything. They pull out clauses from large policy documents to confuse you. The staff are also incredibly rude and condescending. Avoid using a company like this that tries to take advantage of people and makes all its money from hidden charges. Pay slightly more upfront for a better service because you're more likely to save money and have a less stressful experience.
— JohnH • June 25, 2019
Awful experience. I decided to give Goldcar a chance despite their MANY bad online reviews. A mistake. VERY aggressive insurance selling when I went to pick up the car, we almost had tears and tantrums from the Goldcar staff member. She originally asked for, nay demanded £2K upfront, WAY over the deposit amount. That came down when she realised I wasn't playing but she still managed to sneak in a couple of non-refundable charges. Still not sure what Smart Return is, it's not in the Ts & Cs plus a parking fee. For their car storage area. Mmm. Awful start to hol, it took 1.5 hours of the above to get the car but I returned it as received and thankfully my deposit has been returned. I'm very relieved and thankful it's over. I will not be using that company again.
— AvidTravellerEurope • June 25, 2019When I arrived at Palma airport with my voucher I handed it to the guy at the Goldcar rental counter. He informed me that I had two options, the first would be to leave a deposit of 5500 euros which he said I may never get back. This was made up of 3 different excess insurances which totalled 4800 euros and a 1 month fee for 24 hour breakdown cover which was 600 euros. When I asked what he meant by me possibly not getting this back he said he did not know what was round the corner and could not guarantee anything. He said the Carflexi voucher only reserved a car and that they had nothing to do with Goldcars term and conditions. I told him that my voucher had all my terms and conditions on which he again dismissed Carflexi. The other option was to pay 250 euros which included a Goldcar insurance policy, a premium location tax of 8% and a 100 euro fuel deposit which was refundable. When I again said I was prepared to leave a 1400 euro block on my credit card as per the voucher he told me this is not possible. He was very rude and told me either I pay the 250 or the 5500 euros or take a taxi instead. The attitude of the guy was disgusting, they are just trying to extract more money from customers, in the end I declined his offer and took a taxi from the airport to my destination which cost me 60 euros. I refuse to be bullied into paying more than my rental agreement. After looking on the internet this is happening quite frequently at all Goldcar desks across Spain.
— Be aware • June 25, 2019They are friendly and effective although there is only 1 person . Thank you Adil . :)
— Sajjad • June 25, 2019excellent and courteous
— gmk • June 24, 2019Tried to browbeat me into taking their insurance.Told me that yours was inadequate.Please advise me about this.
— maicoman • June 23, 2019Advertised Car Pick up & desk at the airport - not true - minutes drive away!! Customer Services (Ryan) totally unfriendly & unhelpful - forced me to take out additional insurance because I was not able to make a phonecall to my credit card provider and Expedia (& although my rental confirmation already said that I am fully insured) - apparently they do not have a phone in their office & I was travelling from abroad. Expecting to have WiFI at the airport for calls BUT this place was not at the airport! So no phone, no WIFI. I am renting cars for the last 10 years and have never ever had such a bad experience. Returning the car was awful, too! Again, Ryan, made me wait without greeting for over 30 minutes after telling me he would not serve me and that I had to queue at the other desk, which had a totally different car rental brand on it. Just terrible! Would never ever use again.
— WhatMatters • June 23, 2019Excellent car hire and hassle free
— Shaway • June 23, 2019Appalling experience. They used their small print to say I was required to buy their insurance. They would not release a car unless I did so. I tried to refund and they refused, so I was left stranded at Glasgow airport with no car. I *wish* I had read the other reviews below and not gone with them. Goldcar is the definition of false economy - they look cheap in the headline price but they end up costing you far more.
— James • June 22, 2019Avoid at all costs. Excessive add-on sales, battered car and a bill for 750 euro's at the end for existing damage including 150 euro clean-up for a bit of sand in the boot! I have fully comp insurance so will get my money back but I will never use again
— Ian • June 22, 2019Complete scam with hidden charges This is a horrible company. Its the most disgraceful service I have ever been subjected to. Rude staff, zero customer service attitude, blaming everything else for their lack of clarity on their own processes. Complete scam offering low prices to attract customers, just to rip us off with absurd charges at the counter. Stay away from those scammers, it’s not worth the stress for the cheap “advertised” price!
— Will • June 22, 2019Refused to give me the car, as I didn’t have a passport with me (I went there by train). This requirement was not mentioned in the ‘Car Pickup Checklist’ sent by Rentalcars, but was only buried in the t&c for Goldcar. Rentalcars refused to admit they had sent me this misleading email and just kept saying it was in the t&c. I had no choice but to cancel this car whilst at the Goldcar desk, and get another one from a different company - that doesn’t have this requirement - at an inflated price. Rentalcars made the error, but Goldcar showed absolutely no flexibility. Not a nice or customer focussed experience.
— Ray • June 22, 2019Very good all round, my only comment would be the last car we hired was a Ford Focus, it drove well but there was so much damage dents scratches on the outside!
— Wine • June 17, 2019The staff at Gold car (Chania) were courteous and helpful, the car we picked up was clean and in really good condition. I wish I could say the same for Gold car (Heraklion) where the car was in poor condition. Returning the car was simple and we were soon on our way to the airport in their air conditioned minibus, Well Done Gold Car.
— Andy • June 17, 2019Generally a very easy experience from start to finish ! However even purchasing excess insurance they still require a 1700 euro deposit on a credit card .They assured me that the full refund would enter my account 8 days after the car is returned ! That's the only down fall . Finally before you drive off when you get your keys , make sure you check for any marks or damage and take pictures ! GOOD LUCK
— Mic • June 15, 2019Dishonest. Thieves.
— Gold car scarred • June 15, 2019Out and out liars would not trust them with a barge pole.
— Kathy • June 13, 2019Awful experience. In spite of my RME policy, I was forced to pay £120 for Goldcar's insurance, or leave a deposit which they would cash, charging an exchange fee both into Euros and back again to Sterling for reimbursement and that amounted to £200. I had no choice but to spend £120. I hadn't hired from Goldcar for some time and will NEVER do so again. Shocking attitude to customers too.
— Clara • June 13, 2019Impossible to find the actual rental place ( had to go back through security through an unsigned tunnel. car was fine.. bit of a queue to pick the car up but now they have only refunded me £70 of a £200 deposit... no mention of why this was.. trying to call them at the moment...
— Dunk • June 12, 2019I had heard lots of bad reviews regarding Goldcar and was really worried about using them. I decided to go with them as they were on the airport and the price was really good. On arrival the desk couldn't be more helpful and explained all the charges and what I was signing for. Collection of the car was easy. We checked car over really well and took pictures. On the return, someone checked over the car and said there and then everything was fine and my deposit refund would be given back to my card. I was still worried however within 3 days my card was cleared of the amount. I would use Goldcar again and would recommend them to others. I thought they were very professional and were really helpful. Maybe this was just in Murcia.
— Teeny • June 12, 2019Thugs who will insist that your insurance isn’t valid and you must buy theirs. When I reply I have heard it all before was told to shut up and listen or they will not lend me a car. I will have to go elsewhere.
— Jockey • June 11, 2019
We have hired a car here many times but never from gold car before although the sevice was quick we were not asked if wanted extra insurance (which we had through rentalcars) this was added, Having been shown no paperwork was asked to sign on a machine for the card(which expected) on return and enquiries of extra payment told as we had signed we couldn't complain , DO NOT US THIS COMPANY!!!! I will be going back to the long queue of recordgo as much as they take there time they haven't ripped me off.
— Dave • June 11, 2019Hiring was ok but missed a mark on the front which I didn’t do it cost E200 make sure you have a magnifying glass with you.
— Valentino • June 9, 2019Good Price found online via a third party company, tried to sell me extra cover for €25 a day but my wife butted in with a resound NO and the guy gave up trying, we’d read reviews so knew what to expect he didn’t put up much of a fight to be honest but then I wouldn’t argue with her either ;) quick service returning the car deposit should be returned automatically in the next 3 days so as long as that is done I would recommend again
— 97dlc • June 8, 2019We did not take the extra insurance with the car hire company which meant we had the oldest car available. Scratches and dents everywhere, it seemed to me that you only had a decent car if you took out their insurance.
— LOUIE • June 7, 2019It seems it's a scam. Goldcar took a fuel deposit on my debit card and have failed to return it two months later. Do not trust this company. I will never use them again.
— Ray W • June 5, 2019please do not use goldcar, money take form card without my consent
— JOHN • May 30, 2019Totally ripped me off. They do not include collision damage waiver so forced to purchase their insurance. The fuel tank was just three quarters full. I returned it full and they charged me €61 without my knowledge for breach of their fuel return policy. DO NOT USE THIS COMPANY.
— Conned • May 28, 2019Never never again.we booked car in Ryanair web site and pay extra for premium car insurance.arrived in mallorca,reported to goldcar desk and we been told we have to pay 180€ for insurance, we showed a lady our paperwork with premium insurance and she said insurance from Ryanair not from goldcar and we need to buy another one otherwise if something happened we need to pay crazy charges. Be careful,never would recommend
— Juli • May 26, 2019Whatever you do DO NOT USE THIS COMPANY especially if you fly into Nice. Unlike normal systems i.e. you turn up and join a line of other customers, you have to be told that you need to take a ticket and wait your number to be called. Now that would work I guess BUT the staff are SO SLOW that you can be there for an hour and only one person has gone before you. Then you learn Goldcar have a scam where you can jump to the front if you PAY £40. A lot of very feed up people did this. So your wait time increases even more. If you don’t chose the EXPESS option lord knows how long you would have to wait. Oh and very rude staff as well. STAY AWAY FROM GOLDCAR.
— SN Essex • May 26, 2019Courteous on pick up and drop off, not too pushy to sell additional insurance etc, very prompt, efficient service at drop off.
— Smithfamily • May 23, 2019I particularly avoided Goldcar because of bad reviews. Rented through Rhodium whose cars are supplied by ACE rent a car and guess what, at the pick up desk the staff member had a Goldcar jacket on. I said " are you Goldcar?" he said no initially but then admitted it! Presumably there reviews and service are so bad that they operate under assumed names. DO NOT USE THEM. 3 day rental, 4 passengers. Some slight dust/grit on the carpets, no mud or mess. Told it needed a full clean internally at 60 euros. Found the supervisor who said, after an argument that it was clean enough. Looks like staff paid commission for any extras they can charge.
— Pete • May 22, 2019Never had to really use you, but as far as contact via email excellent.
— Leeroy • May 22, 2019All was ok until we returned the car. We left the car in their car park returned the keys,all fine. Then today’s later they e-mail saying that there was extra marks on the car . You could see that these marks were old marks and not newly done. When I replyed to their e-mail and pointed this out to them, they just flatly refused to admit to anything. So then charged us 400 Euro’s. so from being a regular customer ( 4- 5 times a year ) to never using them again.
— Jonny • May 21, 2019The staff at the desk was extremely rude and impolite at me, it was like a horror. I was shaking a long time after. He refused to find a solution with my own insurance and urged to sign and buy an extra one. He threatened me with canceling my booking and losing money if I do not sign immediately, more problem come. I and my friend tried to find a solution but he refused to even try. We wanted to show a voucher with our insurance and he refused again and again threatened. He also refused my debet card when I tried to solve the problem with the limit at my credit card and again threatened and urged to sign the full insurance or GO AWAY. So we under pressure agreed to take extra insurance - he said - insurance is 120 euro. However, He wanted 270 euro. We asked what that it mean 270 is not 120. And he almost aggressively answered that the rest is the deposit for fuel (he said only fuel! NOTHING else). So we expected 150 euro will come back if we drop off the car with fuel full. I asked again if the amount 150 euro is truly the deposit that will come back and he answered yes. So I finally under the pressure and threating of canceling our voucher signed the deposit and insurance. However, when we returned the car we go to the desk and asked for our deposit. We expected the 150 euro back but they said that the fuel deposit is only 60 euro. The rest were some extra services that we do not wanted or used. (e.g. a fee for a diesel car!! He said nothing about the diesel car choice! I know it is voluntary but he added it with no word!) We found out that almost everything he told us was a lie. Jan Krivosej
— Fresqik • May 21, 2019- Rude and arrogant staff. - Trying to scare me into taking out insurance when i already had taken out some elsewhere. - Being charged 40EUR for returning a car 1 hour late, due to being stuck in traffic, and taking 15 mins to get my disabled mother out of the car!!!
— Joe • May 21, 2019- Rude and arrogant staff. - Trying to scare me into taking out insurance when i already had taken out some elsewhere. - Being charged 40EUR for returning a car 1 hour late, due to being stuck in traffic, and taking 15 mins to get my disabled mother out of the car!!!
— Joe • May 21, 2019This company is dishonest. Forced to buy insurance which costs 2x the cost of the car rental by claiming that the mastercard from which they should take a deposit in case of no insurance was not being accepted. This was false as i checked directly with mastercard. they also refused to acceot an alternative card. AVOID AT ALL COST
— Paul • May 20, 2019In summary I have had the most unreasonable, vindictive and traumatic experience with GOLD CAR / INTERCAR and highly recommend NO ONE RENT FROM THESE GUYS UNLESS YOU WANT TO GO THROUGH HELL!!!! We walked out of terminal 4 at 4:45pm and eventually drove out of the car here place 8:30pm at night!!! ALMOST 4 HOURS!!! For those interested here’s what happened... 1. Rating on Rentalcars.com falsely showed rating as ‘Good’... after reading other review sites in hindsight I now see ratings are POOR. 2.Terminal 4 Heathrow: While all other hire companies pick up buses streamed past it took more than an hour for GOLDCAR / INTERCAR shuttle to turn up. 3. After arriving at a small cold office with zero waiting space (when compared with other hire company pick up places) I met a long queue. Surprisingly ALL (more than 12) customers before me were having issues with the two inflexible company check-in representatives. 4. When it got to my turn it took them ages to register me in their system. After checking documents I was told a bigger car was available for a minor upgrade price - I thanked the guy but maintained I didn’t want to pay more and was happy with the class I rented. He then, even though I showed I’d paid for full excess cover through Rentalcars.com, aggressively coerced me into buying additional insurance - I politely maintained I had enough cover and to please proceed. 5. Just as I was putting the credit card in to pay my boy came alongside. He immediately jumped on this fact and insisted I purchase two booster seats for £463 for the £376 rental!!! I explained that I had friends close-by and would collect two boosters from them before returning and collecting the family for onward journey. With a vindictive smirk on his face he refused to release the rental to me and said he must see the seats!! I again explained the family would remain in the office and I could show him the seats on my return before taking the family. In full knowledge that by now my family had been waiting in the cold for over 2 hours!! They even rejected my wife’s proposal that we rent boosters from them for a day and they insisted we rent the full period. 6. I appealed in disbelief to the audience of customers waiting and all were nodding in agreement with me or shaking their heads in sympathetic despair. Luckily for me my guardian angel in the form of another customer was there. He said he had two ‘spare’ seats I could use and produced them to the company representative. At this point seeing there was a body of discontentment from the crowd he proceeded with processing the rental. 7. I LEFT INSULTED AND PHYSICALLY SHAKEN. To be clear their were sooo many people having issues with the nasty tricks unreputable hire companies can play... Accused of scratches that preexisted. One lady with a three month old in her arms for over an hour was pleading so patiently and being told she could not have a spare tyre!! A old man being told he needed 2 forms of proof of address was being wound up and stressed and then out of the blue the company representative changed their mind and agreed for no reason at all that it was ok. PLEASE PLEASE DO NOT USE GOLDCAR or INTERCAR!!!!
— Rich • May 18, 2019Just avoid this company, you dont have to believe what I say but please avoid them,they charged me excess fees of a hundred euro's that they accepted, but I now have to get back somehow, they charged me 250 euro's for a small scratch that I don't believe I done, honestly it was in a place that you wouldn't notice and it was very small, a poor service and I would say extortionate
— Marco • May 15, 2019Not a nice company to deal with. They just want to make money from you by not identifying all minor damage on the vehicle saying its alright and isn't worth recording then giving you a big bill for repairs when you return the vehicle.
— Steve • May 15, 2019
DONT RENT IN GOLDCAR Its a complete scam, the customer service at FCO airport is completely useless. They are liars. They told me my drivers license does not allow me to drive unless i pay the full coverage, the staff member show me a fake document saying that. After i check in the contract and any drivers license is permited if its using the roman alphabet. Scamers and useless thats what goldcar moto should be.
— Alvaro • May 12, 2019Do not hire from here 90 minutes in a queue a ridiculous ticketing system that people who have just arrived get to jump the queue. Inempt staff who wouldn’t change the system to a line to make it fair.
— Dont hire from here • May 11, 2019Awful. On returning the car they said it was ok. Only to be billed 300 euros for a mark they claim was on the roof. Eventually got photos of the mark , it wasn't there when I returned the car. Avoid this company
— Riley • May 10, 2019They try to scam you on additional insurances and won't refund deposits, aweful company do not use them!
— Paul • May 10, 2019This is a rip off car hire firm, they refused me to take the car unless I paid them for their own expensive full insurance, when I booked the car I only requested basic insurance.
— Woody • May 10, 2019Everything fine up to getting the keys for collection. Damage on car found and Goldcar inspector informed. We were told not to worry as damage recorded. On return we were accused of causing damage and charged a whopping 480 euros.Really.... stay well clear
— Mike • May 9, 2019car broke down after 1 mile due to clutch failure. I had to pay to get it towed back to the airport, tried to get my money back from Carjet as I had their insurance but breakdowns are not covered even though it said peace of mind insurance!! My advice avoid Goldcar and Carjet insurance as it is not worth the money
— never again • May 9, 2019I made the terrible mistake of checking out the reviews only after i booked Goldcar hire online. I was handed an appraisal form by the staff at the check in desk that showed the car was free from any damage only to find that there was scratches and stone chips on the car, i took this back to the check in desk where i was told to send an email with photos showing the damage and everything would be fine. Everything wasn't fine because they claim they 'conveniently' didn't receive the email and decided to help themselves to £215 from my credit card for said damage. I'm currently requesting help from my credit card company and i'm confident i'll get the money back but this shouldn't have happened in the first place. I reckon the repairs will remain on the car ready to charge the unsuspecting customer!!!!
— T MCDOUGAL • May 8, 2019stood at counter with my valid insurance purchased befor trip in uk only to be told by agent that this insurance no good better to use ours got hold of the keys after half an hour of nodding did not get their insurance. Told to pick up car in car park and be sure to check car for damage against their paperwork if any found to report it to representative in car park in car park put on our night vision glasses IT WAS DARK checked car over and found a scrape on passenger door handle not noted on paperwork hunted the car park for representative found him and explained the problem upon which he took a round gauge out of his pocket and told us not to worry the scrape was not big enough checked against his gauge and to take the car .More fool us we did on return drop off car in subteranean car park and drop off keys nice flight home pick up dogs from kennels get home cup of coffee and bed . next day nice email from goldcar telling me they have just charged me 200 euros for damage to car door handle tried to explain to customer service but after first email they have not answered any of my later emails got Jet2.com involved we booked the car hire at same time as flights Jet2.com say that they have been in touch with goldcar but they are standing by their descion so we are 200 euros lighter if you read this you have been warned dont trust them.
— Dieter • May 7, 2019Absolutely disgusting company. Car parked in dark multi storey so cannot see it to inspect on arrival. When I checked it over when driven to my friends it had large area badly painted over on bumper, took photos with date etc. Tried to contact them could not. Returned car after hire, told them at drop of thatvit was not me, the charged my card £200 anyway!!!! Emailed photos and explained again - no response, absolute robbers, they should not be trading reading others comments too. I’m clearly not alone in this, terrible terrible company do not use them!
— Rackieos • May 6, 2019Very efficient and nice new car.
— Nige • May 6, 2019Complete rogues. This company will appear cheap but on yr return will charge your credit card for apparent damage with no evidence. AVOID
— Rogues • May 6, 2019Goldcar are the antithesis of gold. They totally ruined my holiday in Majorca. Arriving at the terminal i told them i did not require additional insurance and i was told it was mandatory. Before i knew it they'd added extra insurance and a pletheora of additional fees which were unexplained and only realised when keys were handed over with the folder receipt. I politely requested these were refunded but the lady then becane aggressive and swore at me in front of young children. She snatched my excess cover and voucher off me, ripped them up and threw them in a bin behind her looking smug. She then followed another vitriolic volley of abuse which upset me and my children. In sum, I was fraudulently cheated and verbally abused in front of my family and other costomers of theirs. What a way to start a holiday!
— Dano • May 6, 2019Not worth one star. Unbelievably hideous experience. - rude and aggressive staff - they phoned the police on another customer in front of me because the lady handed her husbands (who was stood next to her!) credit card over to the staff to pay. Apparently this is fraud. I wish I was making this up. - the staff openly insulted non Spanish customers talking about them loudly in Spanish assuming they couldn’t be understood - aggressive when selling their insurance - didn’t check the car with us when we left (obviously covered in dents and dings) - when returning the car she tried to charge me for the dents as we didn’t have a signed form from them (as they didn’t check it) - she was incredibly aggressive through the whole process especially when I made her watch a video I took of the car on the day we picked it up to show the dents - deposit was taken in pounds (they never gave the option to do it in euros) and surprise, surprise when doing the refund of the deposit I lost £100 on the change in exchange rate! On a weeks car hire that was meant to cost £60. Just don’t use them. Here in Bilbao, anywhere. Just never. Find a firm with good customer service reviews, pay the tiny amount extra and then enjoy your holiday.
— Soggy • May 6, 2019Cheap car hire but be prepared for the rudest, laziest and most unhelpful customer experience of your entire life.
— Sophist • May 5, 2019My experience with Goldcar has been terrible. On collection of the hire car from the airport they told me i needed to pay a refundable deposit of 240 Euros, however when i returned the car they only returned a small amount claiming the rest was for insurance cover, despite me showing them my insurance when i took out the car and confirming me 3 times that it was a completely refundable deposit. Since returning to the UK i have both called and email them regarding this complaint and have been continuously fobbed off. My advice is to stay well away from these cowboys if you don't want to be lied to and charged for unrequested add-ons!
— Euro traveller • May 3, 2019Avoid like the plague this company also operated under Interrent and broker Easyrentcars. I had to pay an extra £200 more at the airport for some insurance that they basically force you to have and then said I would get £64 back if I return the car full. But I didn't get the £64. Now chasing it, can't even find an email for them and easyrentcars won't provide it. I will be going trading standards at this rate.
— Pissed off traveller • May 2, 2019These people are thieves. I didn't check on the scratches of the car, big mistake. There was one that was not marked on the contract, and nothing to do with me: it was even rusty! They went for it straight away, they obviously knew it was there all along, and charged me on the spot 4 times the price of my rental !!! I am still kicking myself. Please can someone get take these people out of business, they are evil.
— LLL • May 1, 2019I was offered a car that had so much damage I refused it, I was given another that was just as bad I took photos of the damage, but be warned they do not record all damage correctly on their pick up sheet most of it is incorrect I had to go back to their desk twice. On drop off they found a scratched wheel trim and charged me 350euros. I had mentioned the scratch to one of their staff on collection she stated it was minor. I would definitely not use this company again I would rather pay extra and use a more reputable company.
— Flo • May 1, 2019The worst carhire co.in the world...they rob everyone that don't take out there extra insurance.
— Goldy locks • April 28, 2019
Goldcar offers cheap rentals, but be very careful! I have a following experience: When hiring a car, I was charged a deposit of 211 Euro with explanation that it is for a case that petrol tank is not refilled on return. I was informed that I get my money back within 5 hrs after return. Well, it did not take 5 hrs but a few days, but that's not so important. To my great surprise ony 86 Euro appeared on my account. I started a claim procedure and I was informed that 9 Euro was for not having the tank really full (well...) and outstanding 136 Euro was for overall insurance, which was explanation and offered to me and I had accepeted. Nothing was offered to me. I asked for the purpose of the deposit repeatedly and was assured that it is for petrol and I get the money back. When I described the situation in a claim asking to reconsider it, there was a silence for several week. After two reminders I was informed that I agreed with the insurance by signing the contact. It was not the first time I rented a car abroad but it is for the first time I was cheated like this. I find the practice of Goldcar missleading and unfair. I was not informed about extras for insurance and I believe it was made on purpose as finally I paid double price for the rental. Goldcar never again!
— Kam • April 28, 2019Absolutely horrible expierence, goldcar are scammers! AVOID of this car rent company, stuff is telling lies, everyone tells defferent stories at goldcar office when you ask to explain why you they charge 2 or 3 times more money then they promised before renting a car!!! AVOID OF THESE SCAMMERS!
— Estere • April 27, 2019Excessive hidden charges make an initially inexpensive vehicle an extremely expensive hire
— Hilts250 • April 26, 2019Do not use this company! We went over on the 9/4/19 having booked a car through Rental Cars.com. When we got there we had to give our bank details out as my husband did not have a credit card in his name, They took £1600 out of our account and when returned the car a week later and all was fine they gave us signed confirmation paperwork. When returned they put £1440 into our account and I telephoned them and was told the remainder would go in with in 5 days as they had to make sure we had not run up any fines etc. This did not happen and so I phoned them again to be told the whole amount had been refunded I said it had not and it was £150 at least short and the rude woman told me it must be because of fluctuations in the exchange rates.
— Kathy • April 25, 2019I paid euroes 254.37 as deposit on 17th when I picked up the car in addition to the car charges around £275 when I booked. The agent at Malaga airport told me that Euroes 254.37 would be returned after I returned car. However, I was paid only £75 (around euroes 85). I have been keep callling your customer services on 02038980140 (connected to portugal) and managed to speak to a lady called Claudia. Claudia is extremely rude and unhelpful when I asked her to connect to manager. Very bad service. She is unable to give me any reason why I was not paid back in full. I wrote a complaint, so far no reply. And, Claudia said, it would take 2 weeks for reply.
— Mo • April 25, 2019A fraudulent company, they add things such as additional insurance without your knowledge and then of course you don’t get your full deposit back so check your agreement before you leave the key collection counter.
— John • April 24, 2019Great service. Easy pick up and drop off. Friendly staff
— Aileen • April 23, 2019Absolutely shocking customer service. We returned the car 24 hours early. They were not happy with some normal wear and tear and in the footwell from our 10 day hire. Without given the chance to wipe with a cloth, they closed our contract/ refused to speak to us and charged us. We asked for the key (as we had still paid for a another day and a half hire) but they refused to give it back. The worst customer experience by Silva in Venice. Would never use this company again and wish I had read the complaints before making the booking. Customer service unable to help, just told to make a claim.
— Ashleigh Rachael • April 21, 2019The price quoted ended up with lots of little extras tagged on and no clear fuel policy on the contract. I was in a hurry this time and shamefully signed but would definitely clarify and confirm the full costings prior to taking the keys as not all the info was on the contract!!
— Disco30 • April 17, 2019We are charged an additional 30 Euros despite having taken no excess insurance for some sand on the floor mats! There was absolutely no mention of this in the contract and 30 Euros seems extremely arbitrary given that the process of 'cleaning' would've taken 5 mins. I could've done it ourselves had we been so informed at the time of pickup. Rubbish Service.
— Sukuroy • April 16, 2019Booked a car with Ryanair Dublin for 6 days with their 50% discount offer paying for rental and insurance in advance. When I collected the car from Goldcar Murcia I then faced with another €190 (incl petrol) which I did not expect. One company is as bad as the other. DO NOT USE.
— Cojo • April 10, 2019They try to scam you to buy all sort of protections with them for 200 euros! They guys at the desk are so rude and only interested in scamming you! AVOID AT ALL COSTS- who tries to give you a gas car so you can’t refill it!! But you can upgrade for 60 euros! Horrible company ethics!
— Horrible rental company • April 9, 2019Very good. Nice clean car with adaptive cruise control
— Contented customer • April 6, 2019missold insurance, cant speak to anyone who can resolve this over the phone and emails being ignored. FRAUD
— andy • April 6, 2019GOLDCAR MALAGA AIRPORT : RIP OFF Scammed added something like insurance to my booking said the total was deposit from 40 to £ 227 taken from my account . Professional organised robbers . I am writing ref a online booking through Goldcar my reservation confirmed 16176788 attached at bottom with details of what is included In my booking Partial damage cover with access CDW and third-party liability insurance Cost 6.71 euro plus fuel for CC class vehicle.... Goldcar removed £227;from my credit card account when inquired to cost I was told it was deposit sir and then informed to return car empty do not fill vehicle .i had to take this Goldcar employee word as contract is in Spanish . Goldcar are refusing to return my money saving something about private insurance , the insurance required to drive vehicle away was all ready included . I have hired many cars from Malaga airport and have not be scammed in this way ...they as you clearly to I want the full cover CDW and I say no hence they hold a deposit on your credit card . Goldcar representative did not mention insurance once to me , just said the amount cost at bottom was deposit and do not return car with fuel ,a lie again . Ripped off all the way
— Tiddles • April 3, 2019Please stay away from these. I was told that I had to pay €245 extra and when I asked if it was for insurance as I didn't need it as I had my own, I was told it was for the cost of the car today as the price was not fixed due to the way I had booked, not for insurance. I tried to claim back but no joy.this company should be investigated it's a real scam
— Scattty • April 2, 2019Please stay away from these. I was told that I had to pay €245 extra and when I asked if it was for insurance as I didn't need it as I had my own, I was told it was for the cost of the car today as the price was not fixed due to the way I had booked, not for insurance. I tried to claim back but no joy.this company should be investigated it's a real scam
— Scattty • April 2, 2019Got a really good deal. Economy car, free 2nd driver, fair fuel - perfect. Upon return realised they had taken the full excess deposit from my credit card - should have only been blocked then released upon return if car ok. They refunded me £100 short saying I had paid the deposit on a debit card and the refund was less due to fluctuating exchange rates!!! I argued by email as I had bank statements to prove which card I used. Goldcar not answering me. Everything fine apart from this - absolute rip off. Shocking customer service. You're welcome to take your chances but I'll never use them again and would not recommend.
— Wendo57 • March 29, 2019What I thought was a cheap hire turned out more expensive than I thought due to insurance costs but still wasn't too outrageous. What was a rip was the cleaning bill for a five day trip with a few grains of sand on the floor. They even sent photos to prove it! And a fine for late return which I couldn't be bothered to argue about but why would I have said I would have the car back at 11.00 when my flight wasn't until 15.25? Next time Europcar.
— Deadheadhack • March 26, 2019Took car back after holiday no Mark's etc confirmed by goldcar inspection.Just got my bank statement and found goldcar took 100 euros 5 days after with no warning or email or explanation. I rang them to be told they found Mark's on the wheel trim.Thats the biggest load of tripe ever.I rang them a d told them what liars they are and emailed them for my money back. The one thing I did before travel was to get my own excess insurance from the UK,but principles come first before I claim.Make sure you get insurance here or be ripped off by goldcar.
— Antiripoffman • March 26, 2019
Never EVER use this company.
— AMO61 • March 25, 2019They scam you with charges such as flexy fuel thay you bring it back full of fuel and your €38.85 charge for fuel will be returned to your card NOT SO thay will robb you
— Chippy • March 19, 2019We took out top insurance when'd we hired car online, we got there to collect car they charged almost 200 euros saying it was a petrol charge which would be refundable once car returns with full tank, we received A 60 euro return and the rest they kept saying was insurance which we allready took out at the time of rental, DO NOT RENT OR TRUST THIS COMPANY I only wish I had read other reviews before I booked, I'll only be stung once credit card company will be doing chargeback for the lot
— Mumof7 • March 17, 2019Ripped off for £200 extra insurance which I did not ask for and which was not discussed when picking up the car.
— Geordie • March 15, 2019No problems encountered on each of the three occasions I have used them.
— yorky Paul • March 13, 2019Worst experience ever. Arrived early and told we were late. Car not ready even though assistant had keys in his hand. Along with several other customers we had to wait 1.5 hours before we could leave with it. During that time we were bombarded with threats about would happen because we would not take out Goldcars own insurance. I have used them before and never had a problem. Thankfully I dropped the car off at the end of the hire period and left the keys in the bin at the office with no problems encountered later with my credit card.
— Yorky Paul • March 13, 2019At the airport they daid that the £250 paid was a block which would be refunded on return.Everything was ok with the car but they only refunded £50. They said Ihad taken out peace of mind insurance which I didn't. No conversation was had about options and Iexplained this in my complaints to them three times but they keep repeating the same argument that IAknew Iwas receiving extra insurance which I didn't.Idon'know how to escalate this because the complaint just goes into their system and is basically ignored. They do not accept that their representative in Madeira explained nothing.
— Alan • March 7, 2019Rented a car on Gran Canaria for 5 days, declined all the extra insurance they tried to sell (which was twice the rental, by the way). Went to the car which according to the papirs had no scratches, but was full of them. Then tried to have as many as them noted and signed for by staff, and hoped for the best. When we returned the car there was no one arround to sign for the check-in condition. Had to drop of the key in a key-box. Went home only to find a bill for 420 EUR for to tiny scratches, which we for sure did not make, but was just some of those which where not noted, as the car had to many scratches. Scratches they will never make of course as this is part of the way they scam people from their money. Resume: Don't hire a car from this company!
— MortenBuhlDK • February 19, 2019Gold Car have been appalling throughout my rental car process and ultimately cheated my group out of £210 through hidden charges (diesel charge, airport tax, flexi-fuel policy) and taking deposit money out from my bank account rather than blocking it (what they were meant to do) - and then returning the deposit at a significantly worse exchange rate. I tried to fight this, but every time I log a complaint to explain the issue to them, they give a weak response and close my case. I have tried reopening complaints several times but they keep closing the case with extremely inadequate responses. AVOID AT ALL COSTS - your booking will end up costing you more than a more reputable car hire company.
— Ollie G • February 10, 2019Do not trust this company in any way they offer ridiculously cheap car hire then add very expensive fines once you have left the vehicle even if theres nothing wrong with the vehicle. I was charged an extra 30 euros to vaccum the car and my father was told the rear door of his vehicle was damaged but he only hired a three door car!! all very dodgy check the other reviews! Getting your vehicle at the airport can take up to an hour but the worst part is the theft they can legally take from your credit card once you have dropped the vehicle off. They have been investigated for this and fined millions of Euros already but that hasn't stopped them from continuing this practice. AVOID AT ALL COSTS
— mark • January 31, 2019They try to get as much money out of you as possible. They frighten you with stories of Vandalism and strongly encourage you to take out their extra insurance. We were made to spend another £350 on top of costs already paid. Beware and read all reviews about this company on tripadvisor and other sites, I wish we had.
— Friendlylady55 • January 25, 2019I am desperately trying to find a way to get Goldcar to enter a discussion with me about my recent contract. They are not responding to any method so far. They have made an additional charge for cleaning seats which were blocked off during my use of the car.
— Alison • January 11, 2019I hired a car from Goldcar Murcia in August 2018. I already had my own personal insurance so I was only expecting to pay the excess waiver as explained on the Goldcar website. When I arrived in Murcia to collect the car I was told that my insurance was invalid (even though the lady didn’t even look at my insurance paperwork) and I was forced into paying an extra £180 for there own all singing all dancing insurance policy.
— Scott Litchfield • January 4, 2019Charged for "damage" not we were not responsible. Said "damage" was already sprayed over.
— Cbs • January 4, 2019Frauds. Accepted my online payment, then were trying to incur additional costs at the pickup desk. When i refused to do that i was told my booking is going to be cancelled and I should expect a refund within 48 hours. In a few days when i called to check the refund status i was dragged into some never ending bureaucratic process resulting in no refund. In fact they stole my money without an excuse.
— Konstantin • January 2, 2019Initial cheap price but hidden costs. Charged me extra for diesel without telling me, on one occasion car was not full but paid for full full, took ages to sort difference out. Stay away unless you want stealth charges
— subby • December 28, 2018Stay Clear of this company, InterRent, Rodium & RentAcar. They are all part of the same group, who try to lure you with cheap car rental rates. When you pick up the car, the staff try to sell you their insurance cover, if you decline it they become extremely rude, unhelpful and upset. They are thieves and will find any opportunity to charge your credit card for damages to the car. When returning your car ensure you get a written all clear, or rest assured you will be charged for damages! The Spanish Tourist authority & government needs to investigate this companies practices.
— Emeto420 • December 23, 2018They ruined our holiday. Starting with a scam that says 1.89£/day for a car + fees. Well when we got to the place..."fees" was more than everybody has expected. So let's drop the thing that instead of paying £30 at the moment of booking and at the place the total ammount was 67+128+11+63 (make your calculations). The worst thing was this: when we arrived at the drop off place, we forgot to fill up with fuel and we were already in the parking place. I've asked the guy from the desk to give me a ticket to get out of the parking so I can fill up with fuel. The guy says he DOESN'T HAVE TICKETS. (Incredible) After argue and moments of anger I said: ok... let's return the car, what we have to do? And he said: give me the key and that's all. I said this is crazy...no signing anywhere? No checkings on the car? And he said no. For the missing fuel (9 litres) they have charged me £50 as a fee and £9 for fuel. This is Interrent or Goldcar (is the same)
— Adrian • December 19, 2018Flat battery. Charged for callout even though it was car at fault not me. Did Change car after that. Did get money back
— Trevor • December 17, 2018Goldcar are the worst company I have ever had to deal with. horribly stressful experience from the second you enter to their office. Awful customer service, hidden charges they don't tell you about etc etc.. please avoid, don't be fooled into using goldcar because they are the cheapest you will regret it. They still owe us money and we returned the car full of petrol in perfect order over 2 months ago. impossible to get hold of anyone at customer services they do not even have a phone number?? AVOID GOLDCAR UNLESS YOU WANT TO BE COMPLETELY RIPPED OFF!!
— Damo • December 3, 2018
In september my father rent a car from your company. He clearly pointed out that he wants a car in gasoline. Then he came to the airport service and when there was CLEARLY SAID that he wouldn't have to pay any extra cost, your employee, seeing that my father's english is not so good, started talking very fast, didn't want to slow down, and when my father wanted to put me on the phone to translator what's going on, your employee just told him that he won't talk to nie because of the Police. Excuse me, but which law determines that? So my father with unsufficient english was left alone forced to sign rental documents where you put your extra payments 1.for a car in DIESEL, that he clearly didn't want, and 2. for a tax that he had to pay because of making extra payment on the airport. Is this a joke? Then, after few days when I came to the airport with my parents to left the car I started talking with your emoloyee, and she told me that it is a frequent situation, nothing big and that we should write a complain and for sure you will return the money. That's what we did, and guess what! Your answer was that my father knew what he agreed for and that he should be HAPPY that he was given a car in diesel that he had to pay extra for, because diesel is cheaper. Your company is a joke. Your attitude towards your customers is grossly disrespectful. You feed on people disability to understand your terms, you pushed to my father something he didn't want, made him pay for that and then you insolently told him he should be happy. If a fuel is more expensive than a diesel and your customer wants a car in fuel it is not you to decide which car he should rent. I will give your company the worst reviews anywhere I can and I will advice against using your services to all my friends. I strongly recommend using your competition services, because I have never had any problems with them.
— Marta • November 20, 2018stay well away from Goldcar rental. They make you take out their insurance. we had to pay nearly €200 before picking up car or we were not able to collect our car. My husband had already payed them on line before we drparted u.k. but goldcar said it was not valid. They are crooks. do not use.
— Baileycakes • November 17, 2018Scam, DO NOT USE. The cost was advertised at £14 for a few days hire, actually ended up being over £50 once the hidden extras were taken without my knowledge. I was lied to and mocked by the staff and it turn over 90 minutes to collect the car, which was nothing like the type I had selected when booking.
— Laura • November 6, 2018DO NOT USE THIS COMPANY They have taken £180 from my deposit for alleged damage that I did not cause and was only visible when they go a torch out to inspect a light scuff on the front bumper which you could not even see without the torch and this was the only spot they inspected with the torch!! they tried to blame me for 2 other scratches but fortunately I had photographs of these from when I collected the car. After asking several times I have still not received proof of damage and therefore unable to claim on my excess insurance taken out with Reduce my Excess and my credit card seems to be unable to help. They also charged us for a new car £50 even though we did not book or request a new car CHECK YOUR PICK UP PAPERWORK CAREFULLY.
— shas123 • November 2, 2018Scammers- took money off my credit card for alleged damage after I returned it out of hours. When I queried it I was eventually told there was a problem with their internal processes so after a few weeks I was refunded. I have never received details of what the alleged damage was
— Richard H • November 2, 2018If you don't take their excess insurance they will blame you for damage you didn't do and take substantial money from your CC account without notice! They have several other scams to get money from you so unless you're entertained by someone trying to steal from you, it's probably best not to use them.
— Don Falcon • October 22, 2018AVOID GOLDCAR - I GOT A 920 EURO BILL FROM THEM... Their cars are cheap for a reason. If you dont pay the additional insurance which costs more than the rental charge, you will end up with a large bill - FACT. I wasnt even told about the additional insursnce but I know others have been affected by this. I rented a car in valencia last week that was riddled in scratches (not supprising because the Reg is KKK). I returned the car with no more scratches than was already on it and the day after I was sent photos of all sorts of scratches that I can garentee you were not on when I dropped it off. They took 1500 euros off my credit card when I picked it up without my say... I was told the credit card charge was for fuel and now they have refunded some back but minus 920 euros for the scratches already there and more that they must have done after I returned the car. There are many forums about Goldcar, and even Facebook had a Goldcar Victims Page who are helping me claim my money back. They are owned by Europcar so avoid them too. I had a had a great holiday with my wife and 9 month old baby, but this has really angered me, I don't know how their staff sleep at night knowing how they rip people off. Do not use Goldcar and spread the word. How they are still allowed to be in business is beyond me.
— Frank • October 21, 2018AVOID GOLDCAR - I GOT A 920 EURO BILL FROM THEM... Their cars are cheap for a reason. If you dont pay the additional insurance which costs more than the rental charge, you will end up with a large bill - FACT. I wasnt even told about the additional insursnce but I know others have been affected by this. I rented a car in valencia last week that was riddled in scratches (not supprising because the Reg is KKK). I returned the car with no more scratches than was already on it and the day after I was sent photos of all sorts of scratches that I can garentee you were not on when I dropped it off. They took 1500 euros off my credit card when I picked it up without my say... I was told the credit card charge was for fuel and now they have refunded some back but minus 920 euros for the scratches already there and more that they must have done after I returned the car. There are many forums about Goldcar, and even Facebook had a Goldcar Victims Page who are helping me claim my money back. They are owned by Europcar so avoid them too. I had a had a great holiday with my wife and 9 month old baby, but this has really angered me, I don't know how their staff sleep at night knowing how they rip people off. Do not use Goldcar and spread the word. How they are still allowed to be in business is beyond me.
— Frank • October 21, 2018Dishonest company. The car had a damage which I showed to the inspector. He signed acknowledging it. After returning the car they charged me 320 EUR penalty and will not answer my emails.
— caisys • October 19, 2018Mis-sold insurance and not offered any refund, Customer service is terrible and i advise anyone thinking of using this company to please search around and try elsewhere,you will regret it otherwise.
— Si79 • October 18, 2018Good to see I can rate them Zero star . Just been scammed by them out of 250 euros for the faintest mark on the rear drivers side door. The mark was so faint I had to put my reading glasses on to even see it. The staff follow a well rehearsed script. If you are silly enough to rent from them make sure that you both video and photograph all aspects of the car before you leave both when you collect and when you return the car. While we were delivering back the car 3 others were being scammed. If we failed to pay they threatened to call the police and would refuse to drive us to the airport (maybe 1km) I guess we could have called a taxi but we were running late for our plane after spending so long disputing the charge.
— Neilmo • October 16, 2018Poor service on arrival just wanted sell you extra CDW insuranace, which i already had with another company. Got charged fuel surcharge and airport tax. Highlighted by operator to return car fuel empty and now been charged 82 euros for returning empty. A joke of a company and be warned do not use Gold Car they will spoil your holiday
— Pedro • October 15, 2018Staff is fully aware of cars condition, but when it comes to tick the damages on the form, they are not helpful at all, even if you are asking to help, and if you miss even smallest scratch even from beneath the car, when you will return your car, they will go straight forward to the place you have missed - where you didn't noticed the scratch and will charge you for the damage even you are 100% sure, it was before you took the car. I will never ever again use this company and wouldn't recommend to use to anybody - they renting cars cheap, but then charging for hidden damages. I'm lucky, I did have a full insurance cover and been paid back. But why I should lie to the insurance company about damage I didn't made and deal with them for couple of weeks with the correspondence?
— Thomas • October 13, 2018Fraudsters! I returned the car with no damage and actually got someone to check over the car from the company with me to confirm this. They have now debited £300 for alleged damages that weren't there. Do not use this dreadful company!
— Suzie • October 9, 2018IT IS A TOTAL SCAM: NEVER RENT WITH THIS COMPANY. They fined us for damaged done previous to our rent. Proved with photos and the ignored us. They make a first inspection with the car where they mark just a few things, when you take the car back. Their inspection lasted 30 seconds, and they fined us. They totally knew what they were doing.
— Moisés Garcia • October 9, 2018IT IS A TOTAL SCAM: NEVER RENT WITH THIS COMPANY. They fined us for damaged done previous to our rent. Proved with photos and the ignored us. They make a first inspection with the car where they mark just a few things, when you take the car back. Their inspection lasted 30 seconds, and they fined us. They totally knew what they were doing.
— Moisés Garcia • October 9, 2018Don’t rent from them. Scam insurance charges once I arrived back.
— Chris • October 8, 2018Don’t rent from them. Scam insurance charges once I arrived back.
— Chris • October 8, 2018I opted not to insure the excess when I hired the car through Ryanair. GOLDCAR's staff at Malta Airport (for the record I think the most unfriendly/hostile service staff I've experienced anywhere in the world, which says a lot about their staff training) tried to persuade me to pay an additional 220 Euro (around £193) to insure the excess. Ryanair had offered the same insurance of the excess for £57 for the 10 days. The total charge for car hire and insurance charged by Ryanair was £122.24. I was incredulous that they were seriously trying to charge me more than 150% of the hire and insurance charge just to insure the excess, and nearly four times what Ryanair would have charged. Furthermore the woman kept insisting that I would be completely liable for the total of any damage to the car unless I paid this additional premium, handing me an almost illiterate explanation of my options on GOLDCAR headed paper that said "With this option you are fully responsible in case of any damages to the car, even if it is NOT your fault" It was only when I spoke to the equally unfriendly manager and pointed out to him that it would be illegal to hire a car without any insurance that he begrudgingly agreed that it was only the excess that was in question. Given the hard sell and their clear annoyance when I refused to pay the extra charge I can only assume GOLDCAR incentivise their staff to sell this insurance. It felt like an attempt at extortion. I remain genuinely shocked that this is GOLDCAR's tactic/company policy, and at the way they train/incentivise their staff. So I will never hire a car from GOLDCAR again, and would not recommend them to anyone.
— Hugh • October 7, 2018On returning the car the I was accused of causing damage to it (which I had not done). The staff practically had to crawl on the ground to point it out and they seemed to know exactly where to look. They then took £377 off my credit without sending me any documentation explaining what the charge was for. The staff were completely dismissive of me at the time. In 20 years of hiring cars without a problem I have never come across another company that operates in this dubious manner. Do not use Goldcar.
— Wayne • October 5, 2018
Avoid at all costs. Car booked in April for a ‘crazy smart rate’ of €38. Little did I know how many additional costs I would be charged at the airport which I was told ‘are all written in the terms and conditions’ charging me an ADDITIONAL €238!!!! Totally ruined our holiday. Never ever ever will I use these thieves again!!!!!
— Scammedbygoldcar • October 3, 2018** ANOTHER SCAMMED PERSON ** I should have read these reviews before booking with Goldcar. I had a Full Protection cover from the third-party company I made the booking with and when I collected the car, I was charged for extra insurance and plenty other extras whilst all I wanted was to add a second driver. Their clever trick is to avoid mentioning all the extras, take the payment from you and then make you sign the rental contract where all the extras are listed.
— Chris • October 3, 2018We have booked Goldcar twice a year for around 8 years paying around £500 to £700 per hire period, and have always been pleased with the service we have received, up until out latest booking. I am a disabled driver (paraplegic) and I use a set of universal push/pull hand controls which fit temporarily into the hire car. I booked a Ford Focus Automatic (which we had hired from them before) with this company for the period 2nd September to 30th September 2018 (28 days), with the fully inclusive insurance package. We had originally booked a car with another rental company - due to the ever rising costs of booking a car with Goldcar. However, around one week before we were due to fly, we were offered a substantial (45%) discount off a similar car, so we cancelled the other rental company and rented a car with you. On our arrival at your rentals desk in Malaga airport, we were offered an 'free upgrade' to a Toyota Auris, which we accepted. We completed the rental paperwork and proceeded to the parking garage to collect our keys. When we arrived at the office in the parking garage it was utter chaos. The rentals desk inside the terminal had 10 rental agents working, but in the garage there were only 2. It appeared that not only were they dealing with booked rentals, but also 'walk in' rentals, returns and complaints. After around 45 minutes of waiting we finally got our car keys. We located our car, a considerable distance from the garage office, but then couldn't work out how to start it - we have never driven a Hybrid (we did not know that the Toyota Auris was a Hybrid) so I searched for a Goldcar employee for help. Eventually and luckily we found one of their employees, and he showed us how to start the car. We then tried to fit my hand controls into the Toyota Auris, but couldn't get them to fit, so we returned to the garage office and explained the problem and asked for the Ford Focus that we had originally booked. The representative said that no Ford Focus was available and it was "the Auris or nothing", very unhelpful. Finally, we were allocated a far smaller car, a VW Polo, and when we asked if it was a cheaper class and would we have a partial refund, the representatives just said, "no". Both staff in the 'booth' were unhelpful and extremely rude! In fact the VW Polo is generally classed as an 'Economy' model and the Ford Focus a 'Compact' model, so there should have been some price difference for the hire, fully inclusive insurance, as well as the fuel charge which is lower, all for which I should have been refunded. When my wife asked for a customer complaint form (an EU legal requirement), it was refused and instead she was given a normal business card with the customer services telephone number on. The smaller car marred our four weeks in Spain. My wife (who is of small stature) had to struggle to fit my wheelchair and our luggage into the car from and back to the airport, and struggled throughout our stay getting my wheelchair in and out of the tiny boot space. We will NEVER book with this car rental company EVER again, and urge anyone thinking of doing so to use a different rental company!!
— hazel7797 • October 3, 2018We arrived in Nice late on Saturday night and didn't have to wait to be served. Nice Airport is always a pain for hire cars, and we have probably used every company there, with varying results. Goldcar asked for either a 199 Euro insurance fee or a 1500Euro deposit on a credit card. As we didn't want to pay the fee, we opted for the deposit, but felt that we were being blackmailed into it. Our Mastercard limit is slightly under 1500euro so it wouldn't go through. They would not accept any other card except the designated driver, and they wouldn't allow the fee to be split up into two parts. Their only suggestion was that we raised our credit card limit. At ten pm on a Saturday night! They were not helpful in the slightest. In the end we managed to transfer money from one account to another, but it took half an hour and a lot of stress, with two children, one who started to cry. Their terminal didn't function several times. The staff were polite but but totally unhelpful and not particularly sympathetic. Not exactly their fault, but a depressing experience and we will definitely not use them again and I would very strongly advise anyone else to steer clear of this company. We felt we had been swindled.
— jack • September 30, 2018Scammed! Please do not use. Charged €455 for damages that the company made up and were already on the car when we hired it. We checked the car over when we hired and the damages were recorded. But this paperwork was lost by them.
— jr2717 • September 26, 2018Yet another scam from Goldcar in Italy (Linate Airport)... added scratches and claimed that a I did not return the car with a full tank. They actually dared to send a picture of the needle reader with a quarter full... problem is, we drove under 250 km and have the pics of the km... that's actually hilarious (sort of) that they don't even think of reconciling that - quite dumb. Also, on the picture of the quarter full tank of gas, it's 34 degrees C at 6pm (yesterday) so this pic has probably been used for other scams (have a check everyone). So the charge is €215 for an imaginary scratch, €40 penalty for not filling the tank and €66 for fuel. These guys are part of EUROPCAR now - I just can't believe that they don't police that. This is just robbery in broad daylight. X
— Xav • September 24, 2018This company is a total rip off DO NOT use. We were charged for a new car we did not ask for and when we returned the car he asked queried scuff on back, wheel and front. The marks in the wheel and the back I had photos off but the one on the front you could not see until the guy shine his touch in it. Interestingly this is the only place the guy got the touch out for !!! They have charged my credit card over £1000! Fortunately I have excess insurance so Hopefully I should get the alleged repair cost back but having to take up the €50 charge for a new car we did not ask for and was not explained to us.
— Ripped off • September 22, 2018Scam! Horrified and experienced the worst car rental in split this week. Refused to acknowledge my own full insurance. Literally refused to give me the car without signing up to a ridiculously expensive insurance and then charging me £85 extra for going up the coast . Oh , and the car was filthy .. They tried to charge another £125 extra but told my bank to not accept the pending charge as they are literally CRIMINALS!!! Be aware !!!!
— Appalled!! • September 20, 2018I just want to make sure that other travelers do not commit the same mistake i made, which is renting with Goldcar, basically this company offer very competitive prices, but it came with a surprise, they will try to do anything to charge you or even not giving you the car. This is exactly what happen to me, i made and paid in advance a reservation for 19 days, Arrived in Milan they did not give me the car because they said the my Brazilian license was not valid in Italy. I always rent with my Brazilian license and actually the same day i had to go to another rental company which of course they give me the car with the same license they refused. Now the biggest disappoint is that they did not give me any refund of my reservation, basically they kept all the money, claiming that my tariff was not reimbursable, but this should apply if i change my dates or i cancel the reservation NOT IF THEY ARBITRARILY NOT GIVING YOU THE CAR. Be very careful their business model is to attract clients with low price and then do everything they can to charge or refuse to handle the car, they should not stay in business for long like this at certain point they will just change their name.
— alex • September 18, 2018If only we had read the reviews before we booked a car September 2018 in Tenerife with this company! Appears to be cheap car hire, but that is because it is a SCAM!!! The first car they offered us was covered in dents and scratches, plus some ominous looking stains on the front seats, so we asked for another car. Still covered in dents and scratches, but interior was ok, so husband marked the dents etc on the form supplied and took photos. When we brought the car back the guy checked it over and pointed to one of the marks on the back, so my husband showed him the photo taken on the day we picked it up, clearly showing that mark, so he said ok, signed our form and gave it back to us and we assumed that was it. Next day we received an e-mail from Goldcar saying that due to the damage we had caused to the car they were taking £150 from our credit card! We have since realised by reading other peoples reviews that this is more or less the norm, it is how they hire cars so cheaply, because obviously the money is not used to repair any damage. We have learnt a lesson here (should have known better at our age) and will 'steer clear' of this company from now on!
— Mrs Angry • September 18, 2018Very rude Stuff, doesn't care about the conditions, you agreed when accepting the contract online. The deposit was not sufficient, they charged 200€ more and are not responding on email request, the given phone number does not exit. Goldcar are thieves, burglars and robbers, never again! If some has their car, burn it down! 200€ fireworks, it's worth it!
— MastaAce • September 17, 2018n common with other reviews this company is clearly ripping off clients or attempting to in my case. Majorca airport 4th Sept 2018 Prebooked a car arrived at the desk where they tried to take full insurance at 229euros , I have separate excess insurance therefore refused and walked away. I have used Goldcar many times in the past and never had any issues, it seems that they were taken over by Europcar this year (according to the rental staff ) and it is now policy to charge full cover. DO NOT USE THIS COMPANY
— Mikev • September 16, 2018It is best to buy their insurance cover to reduce credit card block and not a third party insurance. Whilst its costs £90, the car hire is cheap in comparison and whilst they block payment for fuel, I had no problems with this being refunded quickly. The car was excellent, very clean, the check in process was super quick as was the return and I would definitely use again.
— Seph • September 13, 2018Beware - Rude staff on commission
— unhappy Goldcar custoner • September 13, 2018do not ever rent a car from them - besides a poor customer experience at the airport counter, bits of information and demands for all sorts of payments which were not expressly listed when raising a request for a car, months after having rented a car from them, i had an unexpected unauthorized attempt from them yesterday to retrieve another sum of money. Luckily, the amount was not available on the card. I called their customer support, and the transaction is not visible anywhere in their system, no balance is outstanding, so there would be no reason for a charge. This only leaves me with the option of ordering another card, to avoid any incognito transactions which i do not recognize...
— tania • September 7, 2018Definitely the worst car rental company. Cars are damaged and filthy. The staff are rude and filthy. The offices are filthy. At the end of the rental they try to charge you for damages to the car. Do not use this company. Check Trust Pilot too. Use at your own risk. Thieves!!
— Goldcar nightmare • September 6, 2018We were told by the broker that when we got to the Goldcar desk all we had to do was pay £2000 on the credit card as insurance then you get it back when you take the car back unmarked, we had taken out excess cover at home. When we got to the Goldcar desk the representative said we could not pay by credit card, we had to pay for all the isurances or we could have the car!! we ended up paing 490 euros on top of the 488 euros we paid the brokers. I am sure the reps are on commission and take advantage of the Brits by being as vague and unhelpful as possible.
— Beware of Goldcar !! • September 5, 2018Complete rip-off merchants! We were subjected to high pressure sales to take out the extra insurance complete with a list of potential charges if we got the slightest scratch. Demanded a 1,100 EUR deposit if we didn't that we would take 10 days to repay. Avoid at all costs!
— dontusegoldcar • September 4, 2018I have to echo everybody else's reviews on this site. I hired a car in August from Faro Airport. When we arrived the man I dealt with was very aggressive and rude because we had taken out insurance already with another company. He told me that it made no difference and we wouldn't be covered for this car and began to charge me €180 euros for their insurance. I refused to pay it and he told me that it would be at my own risk and he would have to block £3000 from my credit card. I explained that he was entitled to block £1200 as this was on the agreement again he reluctantly agreed. Also on the agreement was additional charges of £96 euros for Diesel,servicing charge,airport tax and tolls. I asked him to explain them to me and he said that the toll device and diesel would be refunded when the car was returned. He then handed me the check out of the car with no marks. When we went outside there were around 5-6 marks and bumps on the car. I went back in to point this out and also had taken photos for prove. He again marked these on check out sheet. When I returned the car a week later the gentleman explained that the Diesel money would be refunded. Obviously it wasn't!!!!. I phoned Goldcar to ask why and he said that the charges were not refundable and they were all taxes and servicesdue to having a Diesel car (I didn't order a Diesel car!!!) Not impressed. My advice to anyone using this company is make sure you realise all the extra charges when you go into the office and how aggressive and unhelpful the staff are. I will never use this company again and would advise anyone to look elsewhere especially a company that is much more transparent in their charging methods.
— Kinger • September 3, 2018I will never use this company again - they will charge you a lot more than the quote says! I do not what to use any more time on this company, thus here is a copy of my complain to Goldcar: Reference is made to the above mentioned booking reference number and contract number. I just got home from a nice vacation in Malaga. However, I am furious about the rental process at Goldcar. Months ago I made a car rental reservation via rentalcars.com. As usual I filled in all of my information and my needs for the rental period. The total price for the week I needed the car amounted to DKK 794 at Goldcar. The price was off course excluding insurance etc. as I don't need extra insurances as I am already covered. As you can see from my online booking, I only ordered two child seat's as extras. However after picking up the car in the airport your employee (or more truthful your seller) forced me to take the following extras: - Recargo Aeropuer, EUR 19.21 - Flex Fuel (SDR), Costs operac., EUR 21.49 - Cobertura Super, EUR 132.19 - Fianca Tarjeta, EUR 71.90 TOTAL amount of 244,79! Almost double the price of the car hire costs of DKK 794 (aprox EUR 105)! I don't even know what the contents of these extras is... Thus, I don't know what I paid for and why I paid for it. I did not order these extras and your seller did not inform me of what he was "selling"/forcing on me before my credit cart had run through the ATM and the transaction had been made! Thus your seller changed my order requests without asking me with the result that I have now paid over EUR 349 for the car rental for which I was only supposed to pay EUR 105 according to the thoughtful and active booking I made online. Further to the above, your seller told me to return the car with an empty tank. I told him that I did not understand why, but he just said that I had paid a deposit for the gas. Fortunately for me, I heard another of your employes telling another customer that Goldcar has a full/full policy. So in hindsight, I now know your seller only told me to return the car empty, in order to take more money from me. In the airport I did not understand half of what your seller was saying to me besides that I had to pay the price he was asking. At that point I did not want to argue any more with him as I was traveling with my to minor children (aged 2 and 4). At that point we had been traveling from 4 AM in the morning. I was tired and just wanted to get my vacation started. Your seller took advantage of this situation. My complaint is that I did not get what I ordered/reserved. Maybe you would say I got more, but I sertainly paid for it. Problem is, I did NOT want your extras as I don't need them - otherwise I would have opted in to (expresely chosen) the extras when i originally made the booking online. And if your customers are obligated to take out all of the extras that your seller said I had to take, it should be communicated in a clear and comprehensive manner when the customer make the online booking! Actually I don't think that it is Goldcar's general policy that the customers have to take out all of the extras that was forced on me, when the customer has opted out of (deselected) them online. I hope it is just that one seller you have, who just want to sell more by forcing extras on your customers. Well, he did this time on a illegitimate and devious way. However, the result is, that I will NEVER use Goldcar again when renting cars, and I will not recommend that anyone else does.
— Stephanie • September 2, 2018
It's always tempting to go for the lowest cost provider despite their poor reviews. I made this mistake with Goldcar Rhodes. We completed the rental agreement, provided a credit card for the excess as I declined the over priced insurance and even allowed them to take an imprint of the card on an old credit card slip, which I signed. After completing the car handover I signed for the condition of the car and acknowledged, again, the 1200 excess. However I refused to sign a blank authorisation to charge my card with an unspecified amount for damages we had not yet caused. At this point the manager blew a fuse, he was abusive and along with his colleague very threatening. He announced he was cancelling the booking,forcibly removed the key from the car we were in and ejected us, threatening to call the police if we didn't leave his property. The manager clearly has some sort of problem and shouldn't be in a customer facing position. We were left to walk the 1km back to the airport to find another supplier.
— Molly • August 31, 2018This car rental agency is the worst that we have ever seen. It was a pure scam and robbery! They forced us to buy their insurance which we did not need. After our refusal and two hours of arguing, we still ended up paying 140€ extra charges and leaving 1100€ of guarantee (the original car rental costs was 40€) ! Goldcar’s employees forced us to pay without being ashamed of being part of this. This kind of company should be blacklisted !!!
— Jin • August 26, 2018Car had lots of small areas of damage when we hired it. Told Goldcar this was not great and I identified 16 more areas of damage/mark in addition to the 6 they had listed. They signed and dated the form circling all the extra areas of damage. Car returned early when office closed so key put in the drop off key box. Photos taken before and after by us show no extra damage. Since returning we have had no communication from Goldcar, however just found out they have charged my credit card with 350 Euros for 2 areas of damage I listed on their sheet before we took the car. Have a strong case for getting the money back as we went to great lengths to take photos and mark all damage and get them to sign the damage form, however now requires time and effort to do this. Also completely unacceptable there was no communication from them and it took 5 days for them to charge the card after car return. I would never use Goldcar again as the car was not in a great condition and lack of correspondence and competence.
— JCM • August 25, 2018We book our car rental at ryanair.com. The car rental provider was GOLDCAR. The voucher that we got said TOTAL COST: EUR 173.74; Payment received: EUR 162.35; Payable at counter: EUR 11.39. When we arrived at GOLDCAR counter (at Maiorca airport) we had to pay Eur 392.73 instead of EUR 11.39. The lady on the counter couldn't give us a good explanation why. We don't recomend GOLDCAR to anyone. Don't trust GOLDCAR at all.
— ze • August 24, 2018This company is vile . Our flight was delayed by a hour and GOLDCAR left my family including 15 month baby stranded at Crete airport at 11.30pm . We had to pay extra €70 to rent another car over €100 including fuel . To be then told we were a no show and then treated disgustingly . We ARE paying customers , yet treated like dirt !! We shall be taking it further as we’ve lost out on a lot of money which we want back .
— Megan • August 22, 2018Do not use this company, this is crime, we got unsafe care, broken tires, road assistance refused help us, we paid all costs , they are not answering now, shame on you manager and all staff.
— Gina • August 21, 2018We booked a car for 10 days at a cost of €71, which was a bargain with Goldcar Murcia (airport). When we got there, they tried to sell us a different insurance where they make the excess charge €0 rather than €1400. I think the cost of this was about €180, which was just ridiculous. They also said they charge €250 for every scratch bigger than about 2 or 3 cm. At this point I realised how they make their money, it’s either on the insurance or fictitious charges for damage. When they then showed us the paperwork showing a flatplan of the car, with all damage already marked on it, there was 12 crosses marking where damage is already in place (these were pretty small scratches). To me this meant that they had already taken €3,000 from punters for minor damage. But this money isn’t for redoing paintwork. This goes straight in their pocket. This started to set alarm bells ringing in my mind, so when I got the car I photographed all the panels and the wheels. I didn’t check them all off against the paperwork, which I really should have done. When we returned the car, we handed in the key at the desk but there was no-one there to look over the body work. A few days later we got the full bill. They had already taken the money, which was an extra €250 for a scratch and €180 for cleaning. The small print does say the car must be returned in the same state as when you received it. When we got it, it really was in a showroom condition in terms of clean, which means that unless you get the car valet cleaned, they can charge you a cleaning cost. In reality no-one will have time and equipment to clean it thoroughly. I don’t think they’ll charge everyone, but it just means they have the right to for whatever reason they feel appropriate. Luckily we had the photos showing the damage to the car when we got it, so when they sent their photos, we sent ours showing the same damage. We explained how the cleaning was excessive too. They refunded part of the cost of cleaning reducing it from €180 to €60 and said that this was an error, but with regards to the damage, there was no timestamp on the photo, so I replied with another email showing a timestamp with the photo. After weeks of waiting, and many phone calls – you cannot speak to customer services, you have to send them emails, which you then get ‘not read’ receipts back. So I submitted this again via the online portal as suggested, but you cannot attach images. I finally got an email back saying they have looked into this and they cannot take this any further despite not being able to look at the photo. There really was not way of communicating with them, so I left it up to Nationwide building society to sort out, as charged to my credit card. Goldcar gave a response back with a copy of the contract and photos of the damage. I then replied to nationwide again with exactly the same details, which they sent back to Goldcar. After about a month, they decided to refund the full €430. So overall, they initially refunded me €120, and then refunded the full disputed about of €430. A total refund of €550. I only spent €501 in total, so overall they paid me €49 and gave me a car for free for 10 days. It cost me a lot of time sorting all this out, so still not happy. If Goldcar want this money back, they are welcome to ask and I’ll say that I have investigated and cannot take this any further, while leaving many weeks before replying.
— Martin • August 20, 2018I was charged an extra €439.38 on top of what I had already paid for car hire They add on costs, you can’t turn back as you have already paid for car rental I was very angry but they leave you with no choice Apparently they do not accept any other insurance do you have to buy theirs or leave €1600 with them which they make clear that you may not get back I will never hire from them again
— Zo • August 20, 2018Slow service.An hour for 2 customers.Credit card reader would not accept a card which had adequate funds++ I had no need to buy insurance as I had Reduce My Excess cover.Would not take cash or debit card.However operator suggested that if I took extra insurance he COULD MANUALLY ACCEPT MY DEBIT CARD!!So far as I can ascertain I was conned into taking unnecessary cover.
— Leonel • August 13, 2018All good on continent. Car returned with no damage. A few days after return I found 107 euros charged to my credit card. Raised a complaint with Goldcar and told this was for extra kilometres.....total 654. I replied detailing all my journies with a total distance of 116 kilometres-no response-further chase emails-no response. So I open a fresh complaint with all the above details...they reply with "THE EXTRA CHARGE WAS FOR ADDITIONAL KILOMETRES" !!!! DIABOLICAL
— BobH • August 13, 2018PLEASE AVOID GOLDCAR... IF NO OTHER CARS ARE AVAILABLE FROM OTHER COMPANIES, CATCH THE BUS OR WALK INSTEAD!!!!!! We used Goldcar in Mallorca. They are VERY VERY aggressive. Despite the fact I had taken out my own excess insurance policy, they tried every trick in the book to make me buy their excess cover (actually more expensive than the car hire). I was told I would be charged an extra 1,100 euros as a deposit if I didn't take their excess cover and this would only be refunded 30 days after I had returned the car, I was told even a minor scratch would mean i would loose my 1,100 euros. The car we were eventually given was very dusty and literally covered in scratches, dents and damage. The paperwork we were given that listed the existing damage only had around half of the damage listed on it. This meant we had to spend around 15 minutes inspecting every panel of the car so we could add that damage to the paperwork. Had we missed any of the unlisted existing damage, we'd have been charged 1,100 euros so it's not a relaxing start to your holiday. When you return the car, Goldcar will not check it over in front of you, they do this at their own leisure after you have gone, so there is no way to discuss it. We spotted loads of goldcars vehicles around mallorca and most of them looked to be in mint condition, so it makes you wonder do they purposfully give you a car in a poor state if you refuse to take out their excess cover, safe in the knowledge that if you fail to mention just one tiny piece of existing damage before taking the car, they can charge you 1,100 euros? The stress they cause will ruin the first day of your holiday, so please use another company, even if it costs more..... if you collect from the airport, they also add a 30 euro surcharge to the rental (not mentioned when we booked it online and specified an airport pick-up)
— jonathan • August 8, 2018Terrible experience with Goldcar. For 3 reasons: 1. Our flight was cancelled (not Goldcar's fault) so we picked up the car a day late. Goldcar informed us our initial (pre-paid) booking was no longer valid and that we would have to create a new booking and pay the hire car fee a second time. 2. Picking up the car - the staff we dealt with were rude and showed a lack of interest in answering questions we had. On reflection of the policy, we paid for numerous 'additions' that weren't spoken of at the time. For example 30€ for flexi petrol return fee, cancellation policy fee, and others that weren't decipherable (in a foreign language). At least a few we would have opted out of given the choice. 3. Returning the car we were told there was a parcel shelf missing from the boot of the car. We informed the Goldcar staff that when we picked up the car there was no parcel shelf present. The staff told us not to worry, not to stick around, and they would sort it out. Later that day I was charged £200 with no explanation. I assume it was for the missing parcel shelf. So far I've had no response from Goldcar. This is by far the worst experience I have ever had with a rental car company. This company is scamming people world wide. I've read numerous online reviews stating they've been hit with the lack of 'parcel shelf' charge as well, some up to €400! I'm advising all friends, family and online strangers to steer clear.
— BB • August 6, 2018We had a terrible experience with Gold Car on our honeymoon. We reserved the car through discover car hire and had a quoted price and coverage through them. When we went to pay the balance, we were overcharged by almost $200. They were deceitful and dishonest. They did NOT explain that this included OPTIONAL coverage, otherwise we would have rejected it. We paid it and took it up with discover car hire as told, but then they told us that it was because we had "opted in" for this coverage that was never explained to us. We reached out to gold car hire and did not hear back for almost a month, after we reached out to our credit card company. They had the audacity to say we "unknowingly benefitted" from their coverage and would have had to put a deposit down on our credit card, again information that was never given to us. I will never use this company again and have told everyone I know to stay away. Terrible customer service and incredibly frustrating experience on our honeymoon. Their website says they have 4/5 stars, but clearly do not include the negative reviews. I went to the ones posted from the airport I got my car at, and my review is somehow not there.
— Sara • August 6, 2018Terrible experience with Goldcar. For 3 reasons: 1. Our flight was cancelled (not Goldcar's fault) so we picked up the car a day late. Goldcar informed us our initial (pre-paid) booking was no longer valid and that we would have to create a new booking and pay the hire car fee a second time. 2. Picking up the car - the staff we dealt with were rude and showed a lack of interest in answering questions we had. On reflection of the policy, we paid for numerous 'additions' that weren't spoken of at the time. For example 30€ for flexi petrol return fee, cancellation policy fee, and others that weren't decipherable (in a foreign language). At least a few we would have opted out of given the choice. 3. Returning the car we were told there was a parcel shelf missing from the boot of the car. We informed the Goldcar staff that when we picked up the car there was no parcel shelf present. The staff told us not to worry, not to stick around, and they would sort it out. Later that day I was charged £200 with no explanation. I assume it was for the missing parcel shelf. So far I've had no response from Goldcar. This is by far the worst experience I have ever had with a rental car company. This company is scamming people world wide. I've read numerous online reviews stating they've been hit with the lack of 'parcel shelf' charge as well, some up to €400! I'm advising all friends, family and online strangers to steer clear.
— BB • August 6, 2018Rip off, insisted we pay an additional $140 euros for insurance even though i explained I had made own arrangements via reduce my excess. Hard sell tactic. see Guardian article Sept 2016
— CJ • August 5, 2018Unexpected costs. 30e tax. 25e mega relax cover ( don't know what that is) 175 insurance which I thought I'd already bought. But I hadn't. Avoid
— Scofe • August 1, 2018What a rip off. Goldcar in Mallorca wouldn’t accept an Excess Insurance Policy. The low price of £170 web had already paid suddenly became more than double. Don’t use this company!
— Sueb • July 31, 2018In short, do not hire from these scammers. I'd read the bad reviews and always avoided them but in a moment of weakness mistakenly booked through an agent. When I realised it was Goldcar, I was going to cancel but it was going to cost 30 Euros so gave them the benefit of the doubt. Bad move on my behalf. The staff were rude, obnoxious and lacking any customer service skills. They tried to sell their own extra insurance at 89 Euros and don't like it when you refuse (already taken out with the agent). You have to inspect every single aspect of the car which in hindsight was in quite poor condition for something with less the 5000 km on the clock. I found some scratches on the back bumper which was reported. The next day, I noticed there was slight damage to the passenger wing mirror which in no way was me and I thought this would cause me problems when returning the car. On returning the car, the woman said they knew about the wing mirror and it was no problem. However, they found a small rubber mark (less than 2 cm) and scratches underneath the front bumper which would have been nigh on impossible to spot when inspecting the car. I'm not saying I didn't cause these scratches because I simply don't know. However, suspicion was aroused by the sheer speed with which they found these scratches and the small rubber mark as well. I have one of these marks on my own car which is light grey and you cannot always spot them in daylight let alone at night! And this car was dark red so it may or may have been there. The whole thing felt very staged. They evidently do not look after their cars, they take the money and then don't bother to get the repairs done so they can pass on the excessive charges (230 Euros for the scratches, 50 Euros for the rubber mark) to the customer who then has to go through the process of claiming this money back from the insurer. They prey on people who simply don't have time to dispute issues so I agreed to pay the money and very angrily went on my way. I have informed my credit card that any extra money they take will be disputed as I have not agreed. How these thieves are still in business is beyond me and please please please think very carefully before booking. Judging by other reviews, I am not alone in having the worst customer experience ever and you are left with a feeling of being scammed and a lot of unnecessary hassle into your life. Just avoid, pay a little more and go with a professional company such as Hertz or SIXT who I have previously booked with and had no hassle whatsoever.
— Delboy1969 • July 30, 2018Their business model is based on you taking the over priced excess insurance. A intial low cost is quickly doubled when the insurance is added. If like me, you have have your own excess insurance for a fraction of the price, and you do not take theirs, they will not be too happy. However, check your credit card one month later and you may see a substantial extra charge. When you question this they will say it's for damage. They may even send you pictures showing nothing, but claim the pictures show damage. Fortunately my credit card company was able to get my money refunded but I've wasted too much time on this. Unfortuantely most of these low cost car rental companies are the same so just get you own car rental excess insurance (€50 for a year of rentals), take pictures of the car on pickup and get the Goldcar representative to sign the car back-in as undamaged. Be warned!
— AnAn • July 30, 2018Horrible company - avoid at all costs !! Our experience with Goldcar in Bari was terrible – the salesman was very rude, aggressive and intimidating and forced us to have additional very expensive insurance – he said the area we were going to was so bad the car would definitely be damaged (it wasn’t, every person we met in Italy was lovey except for this person) and we did not trust him at all to leave £1200 deposit instead as we felt he would invent damage reports afterwards (online reviews highlighted our concerns) and we would be charged on our return – he also said the credit card would not be refunded for at least 45 days. While we were there we witnessed his equally unpleasant colleague using exactly the same technique to other customers. Every single customer in that office was very unhappy with them. We complained to their office and to their CEO Mr Juan Carlos Azcona but the office reply did not acknowledge our issues and the CEO did not reply. We will never use this nasty bully-boy company again and I would strongly urge everyone else not to – just google reviews on this company and they are all so bad !!! Look at some of the links below and the numerous review sites…
— wb • July 29, 2018
Horrible company - avoid at all costs !! Our experience with Goldcar in Bari was terrible – the salesman was very rude, aggressive and intimidating and forced us to have additional very expensive insurance – he said the area we were going to was so bad the car would definitely be damaged (it wasn’t, every person we met in Italy was lovey except for this person) and we did not trust him at all to leave £1200 deposit instead as we felt he would invent damage reports afterwards (online reviews highlighted our concerns) and we would be charged on our return – he also said the credit card would not be refunded for at least 45 days. While we were there we witnessed his equally unpleasant colleague using exactly the same technique to other customers. Every single customer in that office was very unhappy with them. We complained to their office and to their CEO Mr Juan Carlos Azcona but the office reply did not acknowledge our issues and the CEO did not reply. We will never use this nasty bully-boy company again and I would strongly urge everyone else not to – just google reviews on this company and they are all so bad !!! Look at some of the links below and the numerous review sites…
— wb • July 29, 2018Goldcar have no respect for you at all. It is all about ripping you off for as much money as they can get. Rude aggressive staff on commission to make big money out of you. The price of the booking with whoever you book with is topped up by Goldcar adding silly amounts, in my case of an extra 371 euros for weeks car hire. Avoid, don't get lured in with cheap initial price, it doesn't exist. Will lie and cheat you on collection of car.
— Not letting go • July 27, 2018Beware Thieves! advised that charges on contract would be refunded if car returned in same condition as taken. Has taken over 8 weeks to get my money back - useful to e mail directors now that this shambolic company has been sold off try - Sarah Willison on: or +353 87401 6013. maybe if she gets enough direct complaints, rather than dealing with cust relations monkeys, some action will be taken!
— sagman • July 27, 2018Got written quote for 410 euros. Arrived at desk and presented with an invoice for 830 euros. When I complained it was reduced to 595 euros. I aske for a breakdown of costs but then his English became very poor. In desperation we reluctantly paid. Back in the UK I emailed Goldcar who said I had agreed to all the OPTIONAL extras on the invoice. I said I had not but they now ignore my emails. I have been well and truly ripped off!
— Alec • July 26, 2018Total scam! do not use them tried to charge us over 350 euro over and above our paid booking. To pay for airport fees, gas and other items that the booking said are fully included. Total scam
— SanderV • July 21, 2018Hired a car for 1 week , was full of bumps and scratches when we picked it up . Wouldn’t start when we were coming back to airport had to call a guy out , they charged us £150 euros for breakdown truck then to add insult when we arrived home and checked the bank statement they had deducted £326 they also said we’d damaged the bumper ( which we hadn’t ) DO NOT USE THIS RIP OFF COMPANY I filed two complaints before they even acknowledge taking the money . I’m still trying to resolve this to no avail
— Annoyed • July 18, 2018Be really careful with Goldcar. The prices look reasonable, the car I had was in great condition, whats not is the lack of upfront honesty by the company around additional surcharges. I hired a car for 9 days, returned on time, but a quarter of a tank down from full due to no petrol stations nearby, I excepted I'd be hit with a double rate on the fuel price, but what I found was over double rate (it was a 1 ltr polo, quarter of a tank is €10), instead I was charged €50 euros as a penalty plus an additional €22 for the fuel, so not only is it double charged there is a €50 surcharge (though on my Spanish paperwork there is no mention of €50 explicitly being the penalty cost, I could only find this on the English website). All I can say is AVOID, hidden costs everywhere and the staff don't highlight a lot as their more interested in getting through the number of people as its very busy. I'm amazed this can happen in a European country,. Others may appear more expensive, but you can guarantee that Goldcar will cost you the same over the duration of the hire.
— CarlB • July 18, 2018GREAT IF YOU WANT TO GET RIPPED OFF! We booked online, paid the full insurance and extra fees to drop off at another airport. On arrival to our holiday destination we were told to pay a further nearly 100 euro for 'the difference' on the insurance policy by a very rude woman at the kiosk. Having returned from our holiday we were then billed a further 50 euro for not topping the petrol up by 10 euro. The worst customer service and fowl play company. Do not use them!
— Jess • July 17, 2018If anyone reads this under no circumstances should you hire a car from gold car hire at alicante airport they are scammers the staff are rude when you don't get the extra car hire insurance which I already had bought through AXA also extra charges on your credit card for airport tax plus for a full tank of fuel also when I went to get the car it was full of damage that was not on there list and guess what when I got home they even charged me for it I have asked them to send me a photo of the damage to the car but am still waiting it's a scam don't hire a car of gold car hire do something I should have done and read all the reviews first about this company before you hire a car of them they are con artists.
— Scouse • July 17, 2018absolute thieves !!! our car was returned in 100% same condition as when we picked it up, adhered to all terms and conditions , full tank on return, low mles, kept to speed limits, no parking fines etc , not 1 thing did we do wrong !! hey ho on our return they have taken over £400 from our credit card, now in dispute , i have video evidence of the returned car been in prestine condition,, wish me luck coz looking at the reviews it seems im going to be totally ripped off , hopefully not but im fighting it .. DO NOT USE GOLDCAR .
— beth • July 16, 2018I’ve booked a car for three weeks Alicante because I Have a flat I did not want the extra insurance and the woman went ballistic when I Isaid I didn’t want it They also change the rules because you pay for your car when you get there instead of through (do you Spain) which is the company that I use to find me the best deal she was about 6 foot tall long dark hair and she was awful she needs sacking she was very rude and then she said I couldn’t have a car until I apologised because I said she was on commission with the extra insurance I would strongly recommend that nobody uses these people
— Sat nav • July 15, 2018Smooth and swift service. Car was almost new. Sensible fuel policy. Minimal pressure to buy extra insurance (I use an annual policy so didn't want anything more). Good price.
— Jon • July 15, 2018To whom it may concern. I am writing to you out of disbelief in the recent experience I have had from your Verona branch. I arrived on the 08/07/18 To collect my car having booked a Hyundai 120 5 door A/c or equivalent.I paid £120.65 online for the booking and excess cover for insurance, so I was fully covered with peace of mind with a decent size car (as I'm 6ft 2). Oh how wrong I was, I got to the counter with a large family with lots of baggage in front of me ,and another gentleman , after about a 15 minute wait ,I got to the desk.I produced my papers and was asked for my credit card and drivers licence and passport.All was provided. I was then told we don't accept American express(wow a common worldwide travel credit card is not accepted).So I produced my HSBC credit card which is active but I don't use it and don't know the pin no.I explained this to the representative who said we will have to see what the machine says.Ofcource it requested a pin.The representative insisted I provide the pin ,which I could not do,bearing in mind he has two credit cards of mine ,my passport,my drivers licence as well, so he has my photo I'd and signature Id .At this point a simple swipe of the card would have sufficed .But not today I'm afraid, as I was told the only way was to use my debit card, and I would have to pay for Gold Car insurance and fuel deposit, which would be another £ 225.97 nearly double my original booking.I was forced into a corner with no choice ,so had to proceed very very unwittingly and annoyed.Well at least I would get a half decent car with Aircon.How wrong I was again. When we got to the point of car choice I was asked how much baggage I have with me ,I turned around and replied not much two suitcases a big and small one.He then said in that case you have a choice between a Vw Polo and a Lancia .Knowing a Vw polo is small i enquired about the Lancia and was told it a good choice as us Italian and you're in Italy.Trusting his choice and bearing in mind on my booking paper in front of him I had booked a 5 door car with Aircon was happy to accept. When I got to the car it was a 3 door tiny car . Maybe the bigger cars were given to the family in front ,with the more baggage who booked two cars ,and had a baby with them and looked as though they were a walk in who had not pre booked, as it took so long. I was already annoyed and frustrated at what I had just gone through so though let me just get on with it.After checking the car and taking photographs of all the scratches ,in the 32 degree heat with a sweat on. I get in the car eventually ,as I'm 6ft2 and turn on the fan as no aircon was provided...well if the button that had the snowflake on was the aircon ,it certainly only blew hot air in the sweltering heat.To cut what could be a very long story short about how I struggled with my size and the heat, let's say I felt like a marshmellow for the next three days. So to round up I got ripped off ,squashed and burnt over my three day holiday, and had to cough up an extra £225.97 for the pleasure.Was told £140 would be reversed as soon as I dropped off my car ,this hasn't happened yet.The minimum I would expect to not go on all review websites and share my lovely experience with Gold car would be a refund of the additional insurance I had to cough up, and to be done within a reasonable amt of time. My booking was through Do you Italy ref DYI -26035221 Excess insurance (llyods) DYI4049356 CLAIM scheme code 50027 Additional cost invoice €247.96 Contratto 14201665 Targa FN461PC Looking forward to a positive response Mr Brendon Muil
— Donkey • July 15, 2018I’ve booked a car for three weeks Alicante because I Have a flat I did not want the extra insurance and the woman went ballistic when I Isaid I didn’t want it They also change the rules because you pay for your car when you get there instead of through (do you Spain) which is the company that I use to find me the best deal she was about 6 foot tall long dark hair and she was awful she needs sacking she was very rude and then she said I couldn’t have a car until I apologised because I said she was on commission with the extra insurance I would strongly recommend that nobody uses these people
— Sat nav • July 15, 2018To whom it may concern. I am writing to you out of disbelief in the recent experience I have had from your Verona branch. I arrived on the 08/07/18 To collect my car having booked a Hyundai 120 5 door A/c or equivalent.I paid £120.65 online for the booking and excess cover for insurance, so I was fully covered with peace of mind with a decent size car (as I'm 6ft 2). Oh how wrong I was, I got to the counter with a large family with lots of baggage in front of me ,and another gentleman , after about a 15 minute wait ,I got to the desk.I produced my papers and was asked for my credit card and drivers licence and passport.All was provided. I was then told we don't accept American express(wow a common worldwide travel credit card is not accepted).So I produced my HSBC credit card which is active but I don't use it and don't know the pin no.I explained this to the representative who said we will have to see what the machine says.Ofcource it requested a pin.The representative insisted I provide the pin ,which I could not do,bearing in mind he has two credit cards of mine ,my passport,my drivers licence as well, so he has my photo I'd and signature Id .At this point a simple swipe of the card would have sufficed .But not today I'm afraid, as I was told the only way was to use my debit card, and I would have to pay for Gold Car insurance and fuel deposit, which would be another £ 225.97 nearly double my original booking.I was forced into a corner with no choice ,so had to proceed very very unwittingly and annoyed.Well at least I would get a half decent car with Aircon.How wrong I was again. When we got to the point of car choice I was asked how much baggage I have with me ,I turned around and replied not much two suitcases a big and small one.He then said in that case you have a choice between a Vw Polo and a Lancia .Knowing a Vw polo is small i enquired about the Lancia and was told it a good choice as us Italian and you're in Italy.Trusting his choice and bearing in mind on my booking paper in front of him I had booked a 5 door car with Aircon was happy to accept. When I got to the car it was a 3 door tiny car . Maybe the bigger cars were given to the family in front ,with the more baggage who booked two cars ,and had a baby with them and looked as though they were a walk in who had not pre booked, as it took so long. I was already annoyed and frustrated at what I had just gone through so though let me just get on with it.After checking the car and taking photographs of all the scratches ,in the 32 degree heat with a sweat on. I get in the car eventually ,as I'm 6ft2 and turn on the fan as no aircon was provided...well if the button that had the snowflake on was the aircon ,it certainly only blew hot air in the sweltering heat.To cut what could be a very long story short about how I struggled with my size and the heat, let's say I felt like a marshmellow for the next three days. So to round up I got ripped off ,squashed and burnt over my three day holiday, and had to cough up an extra £225.97 for the pleasure.Was told £140 would be reversed as soon as I dropped off my car ,this hasn't happened yet.The minimum I would expect to not go on all review websites and share my lovely experience with Gold car would be a refund of the additional insurance I had to cough up, and to be done within a reasonable amt of time. My booking was through Do you Italy ref DYI -26035221 Excess insurance (llyods) DYI4049356 CLAIM scheme code 50027 Additional cost invoice €247.96 Contratto 14201665 Targa FN461PC Looking forward to a positive response Mr Brendon Muil
— Donkey • July 15, 2018DO NOT USE GOLDCAR! They do their best to rip you off. They added a lot of extra charges. The contract was in spanish, they spoke poor english (so they could not explain the charges) and I generally felt they did their best to rip me off.
— Halvor • July 14, 2018Rip off car hire. I had insurance for the car with they wouldn't accept.paid 192 t9 hire the car originally (which they wouldn't refund)then made to take out there insistence with cost a further 200 .. thieves and rip of merchants
— Hacked off • July 14, 2018This has just happened to us at San Javier, we returned the car completely undamaged the guy told me it was 100% clear and started to walk off, I asked him to sign my paperwork, he refused and ran off to his office, would not let me in, the main office assured me i was being over cautious,,,,today i got an invoice for 355 euro, which they have taken out of my deposit…I have photos of every panel in the car.I am going to be on a relentless mission, until the laws are changed …why do we have to experience this type of abuse, it would not happen in many other industries.
— Markone • July 14, 2018Please beware of Goldcar. The bad press and reviews are there for a reason. I have had awful experiences with them. They are scamming. I spoke to the sister of an employee who confirmed their practice of scamming customers. Just to give my experience. I booked through Ryanair and thought I had a decent deal....... I landed at Murcia and had to wait for 90 mins to be served. I complained and was told I could pay 30 euros to jump the queue.....I waited as I thought it would infuriate other people in th queue. I was then informed I would have to pay 47 euros for airport tax and admin.... My son booked with Centuaro who are off site 400m and they were charged zero... Scam no 1. Prior to returning the car I wanted to find out what to do at Murcia airport upon returning the car as it was going to be early... Wow! I started looking at forums saying you would be charged if the car was not spotless upon return.... I decided to clean the car inside and out the day before. We duely drove to airport where nobody was available and posted the keys through designated post box for Goldcar. One day after arriving home, we received an invoice from Goldcar for €180 allegedly for damage to front bumper Scam no 2. Little did they know that I had taken a video of the car and photos close up showing not even a scratch at point of drop off. You cannot get hold of anyone to refute this, however my credit card company are disputing payment based on my evidence. The card company were fully aware of this scam and had disputed several other cases. My advice would be to: 1. Take a video of car on return. 2. Take video of filling with fuel upon return. 3. Take photo of both start and end mileage. 4. Clean the car inside and out before returning. 5. DO NOT BOOK WITH GOLDCAR. SCAMMERS.
— Baron • July 13, 2018Never more Gold Car! They are pure liars and scammers. 30,84 € - Diesel car requested - but we did not request for diesel car! 30,00 € - Special cleaning - pure lie!!! We return car in the same condition, only with some sand on the floor of the car. But sand is everywhere on Fuertefentura. And vacuuming is certainly not special cleaning. This fee Gold Car charged silent from my Credit Card a/c 14 days after vacation. When we solved with Gold Car tire leakage they told me, that I must give new deposit (another 1.224,- €) for the next car!!!
— lbs48 • July 13, 2018
I dropped my car off at the Murcia Airport and checked car in with employee there. All good then today 4 days later a bill for 200 euros for damage to rear bumper !! There was none at all !! Refusing to send me photos of damage !! Stay away from these......
— Ripped Off • July 11, 2018Awful do not hire with Gold car they charged us for damage to a side view mirror which did not occur during our rental , I even sent photo evidence of the car returned in perfect condition but they still took the money !
— Fox • July 10, 2018Absolutely disgraceful company, we paid for car on line and when we arrived at the airport were told we needed to pay a further £280! £80 was for fuel and refundable so that’s ok, £200 I kept asking what it was for they kept saying for the car, so in the end we paid. Upon going to the car it was a downgrade and full of dents, the passenger door was completely caved in! I contacted customer services and they said to me don’t worry you have the “super insurance” which confused me as I hadn’t paid for this. Guess what this is what the man on the desk sold me without me accepting! This was more then the rental of the car, there must be a law against this. AVOID AT ALL COSTS
— Awalden • July 9, 2018Normal insurance issues, arriving in dark could not see all of issues with car so took pictures next morning. Car was in poor condition and warning light came on so took back to be told it was OK! At this time man tried to say that there were more marks in same area where car had been previously damaged. The car had not been repaired from previous accident but the manager was insistent that the marks were new. HAD a replacement car but this equally as bad Stay away from Goldcrest just s big scam company
— kro • July 6, 2018DO NOT USE THIS COMPANY. Collected car (after having to endure the salesman trying to frighten me into buying yet more insurance) to find fuel tank 1/3 full. Told the guy at the desk. He agreed and stamped and signed my form to confirm. Returned car with 2/3 of a tank of fuel. Guy at desk said fine and I went home. Two days later €100 debits my card. Rang customer services who said I needed to fill in online form. Did so. Waited for 3 weeks. Got an email saying their policy was “full to full” so that was that. Explained the situation again. Waited. Chased twice. No response whatsoever. It simply feels like theft. I expect whoever picked up the car after me suffered the same fate as it would have started with only 2/3 of a tank of petrol. I am furious. I can’t believe they are allowed to trade this way. I wanted to give them time to put this right but it is becoming clear they have no interest in doing this. I WILL NEVER GO ANYWHERE NEAR THIS COMPANY AGAIN. I’D RATHER CRAWL THAN DO BUSINESS WITH THESE PEOPLE.
— Rat • July 6, 2018DO NOT USE THIS COMPANY. Collected car (after having to endure the salesman trying to frighten me into buying yet more insurance) to find fuel tank 1/3 full. Told the guy at the desk. He agreed and stamped and signed my form to confirm. Returned car with 2/3 of a tank of fuel. Guy at desk said fine and I went home. Two days later €100 debits my card. Rang customer services who said I needed to fill in online form. Did so. Waited for 3 weeks. Got an email saying their policy was “full to full” so that was that. Explained the situation again. Waited. Chased twice. No response whatsoever. It simply feels like theft. I expect whoever picked up the car after me suffered the same fate as it would have started with only 2/3 of a tank of petrol. I am furious. I can’t believe they are allowed to trade this way. I wanted to give them time to put this right but it is becoming clear they have no interest in doing this. I WILL NEVER GO ANYWHERE NEAR THIS COMPANY AGAIN. I’D RATHER CRAWL THAN DO BUSINESS WITH THESE PEOPLE.
— Rat • July 6, 2018I cannot emphasize enough or state it in any stronger terms, but do not under any circumstances rent from Goldcar Faro. I rented from them approximately 25 times over 7 years and was a member of their Gold club frequent user programme. Over the years they changed their policy many times. Their was always a fuel rip off of one kind or another. However, they were very reasonably priced and had good cars so I could live with minor rip offs. They also tried to push their extra insurance on me art pick up. However, I have private 3rd party insurance and was able to deflect their sales pitch without any hassle The one sure thing was that you had to examine your car in detail before driving away. There was always more damage than was recorded on the schematic of the car that you get with your contract ( and that you are asked to sign at the desk Within the past 9 months there has been a dramatic change of approach at the Faro Airport office. On one occasion we had an aggressive and belligerent staffer at the. desk . He made statement such as " Do you not understand what insurance is " (I am am 69 and driving since i was 17) I said I had private 3rd party insurance which my wife showed him. He said that this was not insurance. However, when I told him that we had been charged 100 euro by Goldcar for a scratch on the wheel rim of the very last care we rented from them (that i disputed at the time) and that this insurance, that he claimed was not insurance, paid out, he became downright belligerent. We found numerous damage to the car that was not recorded on the schematic. The staff member disputed much of the damage as not relevant. We showed him the spare wheel which was damaged. He then disputed this and walked away . He just wrote across the contract stating that the customer had examined the car themselves. I should have walked away from Goldcar but put this down to one ignorant person. Now it got serious. On the 12th of June last we returned a car we had for 3 full days. We had returned a car we had for 28 days as is their policy and had the next car for 3 full days. The schematic with the contract had no damage. In darkness we found 9 damages. The desk refused to look at the damage but signed off on the 9 we saw. Within a few hours we received an e-mail with a schematic with no damage. We returned the car with no additional damage. After a microscopic inspection by Goldcar we told all was ok and were given our contract as is procedure. Within a few hours we received a statement that they had charged 350 euro to our visa card. I complained and was sent a photo of a 2-3 ft single white mark along the side of the roof of (a) car. This was not on the car we returned. We asked how did they know that this was new damage when the had given us a schematic with no damage and then refused to check the car when we ( in the dark) found 9 damages. How did they know that the damage they now found was not there already. We asked why we got a schematic with no damage at pick up when clearly there was lots of damage. The manager, Elisebeta Amansal, stated in an e-mail that they give a blank schematic so that the customer fills in the damage. I responded by asking why do they ask the customers sign the contract with no damage and why did we get a schematic with no damage by email with a few hours of the pick up. We got no response. As far as I am concerned this is credit card fraud. Never rent from Goldcar or from their new owners. Their cheap prices are a honey trap. Go to Trust Pilot Goldcar reviews and be shocked Robert Rowan
— Bob • July 5, 2018They charged us an insurance of €337 because we had no choice. We already had a car insurance, but we had a leave a credit card deposit of €1400 and because there was not enough credit on the credit card of my friend who is the main driver. I was the additional driver and on my credit card I have enough credit limit, but they didn't accept. We should have put me as the main driver when we booked the car. But to sell us this ridiculous expensive super relax (that's how they call their insurance) insurance!!!! Indeed super relax for them to get money like this. They are renting their cars for cheap, but getting the money through other ways from you, like this ridiculous insurance. One way or the other they will get it from you after reading other reviews. So don't rent from this company. It is a fraud!!!!
— Dan • July 5, 2018NEVER rent from Goldcar. To start with, their staff are extremely rude and unhelpful. When I arrived at the desk they said I needed an international driving permit which it doesn't state anywhere on their website. I have been renting cars in Italy from various companies for over 10 years and have NEVER been asked for this useless piece of paper. The only use of this permit is for language translation of your original license and I'm sure the woman speaking fluent English to me would have no issues understanding my New Zealand license. They then said the only way they would rent the car to me without an international driving permit is if I paid for full insurance which ended up being 10 times the cost of the actual rental. I gave up on this useless company and filed a report with my credit card company for a refund.
— Shafbenj • July 5, 2018Don't go with this company, they have SCAMS in place to get more money form you in different ways! We picked up our car at Bordeaux airport at 23:25, 5mn before closing time as our flight had had a 2 hour delay. The girl was rude, obviously to shut shop, and dealt with us very quickly. We were told to check the car quickly as she as about to close and report back if we found anything. She just mentioned the bodywork and not the wheels. We checked the bodywork and could not find anything wrong. When we returned it, we stood in the return cabin on their car park for 30 seconds before I got fed up of being ignored and said 'bonjour' they were hardly polite and the agent went to the car and immediately looked at the rear wheel, and found tiny scratches which we would not have seen in the dark! It is a scam, it was too obvious and they knew it was there! We contested but they said we would have money taken from our deposit!! Apparently, the girl was supposed to go around the vehicle with us which she wasn't bothered to do, I had even offered to check the vehicle in daylight, as I pointed out to her that in the dark it would be difficult to see everything but she bluntly refused. They are THIEVES, look at other reviews, other people have had other issues, but it looks like they do their best to get as much extra money from customers as possible in many ways.
— Mik • July 4, 2018Horrible cheap company, gets you in for cheap rental and makes money by claiming for repairs. There is no hearing, just verdict.
— rajeev • July 3, 2018Goldcar? Avoid it. They try to sell extra insurance even when you tell them you have paid for premium insurance through the broker, DoyouItlay. What do they say then? They say, it is none of their business! I booked auto but they said they had only manual. I said this is the documents. They said it is none of their business because DoyouItaly is a different company! Goldcar was my worst car hiring experience.
— Dary • July 1, 2018The worst rental I've ever had in Europe. I rented a car in Milan-Malpensa, through Rayan with insurance. They blocked 1,400 euros on the card, this Fiat was not worth much more. An exceptionally rude employee so tentatively tried to force us to insure them, but we effectively ignored him, it ended only with an additional charge for diesel, a curiosity! The car was old and worn. The car had over 75,000 km of mileage, it was battered, I counted 29 damage (!) and had a broken rear shelf in the trunk (you could see the baggage plus the chalet) Because I lost time waiting for the replacement of the car according to his suggestion, irritated I asked the manager. An employee named Francesco said that the manager is not working today because it is Friday! Just rudeness in its pure form, but reading other reviews, it just looks like the company's policy. Avoid.
— J. • June 27, 2018Staff at the airport were rude to ourselves and other customers. their attitude was intimidating. They would not accept our Reduce my Excess policy and attempted to sell us their insurance, which was extremely expensive. They charged over £1000 to my credit card as a deposit which I worried I would not get back but on returning the car with no marks was refunded. I was very worried about their interpretation of wear & tear and this spoilt my holiday totally. I have never witnessed such rudeness when collecting a hire car.
— Twoshoes • June 21, 2018WAS FAULSLY TOLD THE INSURANCE COVER I HAD WOULD ONLY COVER THIRD PARTIES AND WAS CONNED INTO PAYING £157 FOR COVER. ON RETURNING THE CAR WITH A FULL TANK MINUS A SHORT DRIVE TO THE AIRPORT EARLY MORNING I WAS THEN CHARGED £8 FOR FUEL PLUS £50 SURCHARGE FOR NOT RETURNING CAR WITH A FULL TANK!!! I HAVE ENDED UP HAVING TO PAY £250 INSTEAD OF £45 FOR A ONE WEEK HIRE. THEY ARE CLOSE TO BEING CRIMINALS AND SHOULD BE ASHAMED OF YOURSELVES!
— Danny • June 21, 2018A rip off company.I was charged for an insurance upgrade which I clearly refused when offered as I have an annual excess policy with a British company.They are impossible to deal with. GO ELSEWHERE
— Fidgiman • June 20, 2018Cheap but expected
— zfdf • June 15, 2018Goldcar are thieves. Do NOT rent from them. They charged me €260 for pre existing damage and would not refund even with proof it was already there. There are thousands of complaints on Twitter about them. Be warned.
— Andy L • June 12, 2018The car was dirty. I had to pay for insurance because they don't accept debit cards. It's really inconvenient. As our flight was late and we could have arrived after midnight, they would have charged us additional 40eur for being late to pick up keys after 12am. It's not our fault that Ryanair was late. We rented a car through Ryanair so this should be solved wth them. Thank god we were on time. This company wants to charge clients unreasonably. They also freezed 133eur for fuel tank to be full when I drop off the car. I dropped it in full tank but haven't received my money back. Bad experience in overall. Also, it wasn't written that the car is scratched but it was so in other words we would have paid foe that too but we had our insurance (against our will...).
— Kerol • June 12, 2018Beware of additional charges if you take the car to Italy or Monaco, I took out super relax cover as I was going to Italy for a few days then into France got charged an extra £100 pounds insurance cover to go to Italy. Very rude staff long wait to get car, wanted to charge me an extra 160 Euro at first, I did complain when I returned to the UK only to be told this is how it works read the T&Cs.
— Anon • June 11, 2018
Terrible company. Ripped us off £100's. Go elsewhere.
— Ela • June 10, 2018Absolutely rubbish
— Not impressed • June 9, 2018Absolutely rubbish
— Not impressed • June 9, 2018Shocking. Bandits. Forced me to buy insurance that was unnecessary before they'd release the car. On return the staff wouldn't even look at the car to confirm no damage. Guy said "if you have insurance we don't bother to check". Whole thing sounds like a concerted scheme to rake in cash with hidden charges.
— pdk42 • June 7, 2018Do not rent a car with Goldcar in Ibiza! They try to defraud you with their fuel policy: they give you the car with a full tank and pay a higher price and you have to return it with an empty tank! Even if on the reservation voucer there is written "from full to full" they blame the broker that they arrived with "from full to empty". They also ask for a deposit of € 1,100! ABSOLUTELY AVOID GOLDCAR IN IBIZA!
— Mike • June 5, 2018Overcharged by GOLDCAR for excess damage insurance that I had already paid for through Rentalcars. I was Tricked at the desk by the agent who informed me that I had not paid the FULL amount for the excess insurance that I had purchased through Rentalcars.com. He charged me €52.21 for a SUPERRELAX which I didn't want or need because I had already had cover through Rentalcars. All he said was that I had not paid the full amount when booked through Rentalcars. Total SCAM tactics Don't go near this company
— john • June 5, 2018Excellent
— BAS • June 4, 2018Forced me to buy insurance that was optional (I had already purchased insurance via Rentalcars.com). Rude and indifferent customer service. My advice would be to avoid then and to use a proper rental company instead. I'd certainly never use them again.
— pdk42 • June 4, 2018Never use this company I wish I had read the reviews before hand. I rented what I thought was a cheap car and took extra insurance before I left the U.K. The car I got was dented and rough and did not run that well but as I had got it cheap I did not mind. I was rushed through the booking process and was not till I was on my way home that I noticed they had added insurance on to my booking and I had been charged for it. When taking this up with them they have said as I had signed for it it was tough. Rogues and scammers please please don't use these.....reading other reviews it seems this is a common scam of theirs.
— Snappytd • June 3, 2018Cheats and liars, yet still used by Rentalcars of Manchester. Lie 1. Told me at Malaga Airportno charge would be put on my card till i returned card. Charged me £217 that very day. Lie 2. Told Rental Cars the issue of extra insurance was fully discussed when i collected car. Not a single word was said about it. Note..... on Rental Cars website the reviews of Goldcar give them 7/10...a lie. All the reviews relating to their extra cheating charges are left out. I am staggered that Rentalcars work with these Spanish bandits and thieves.
— addisadvisor • May 27, 2018Always a new clean car, but many hidden charges. Very heavy "Fine" if late even when advising them of the return being likely. Be ready for an expensive hire
— Jackall • May 26, 2018Goldcar refused to accept that our reduce your excess policy was valid and we paid them €90 after a very frustrating conversation. I tried to follow it up when back in the UK but got absolutely nowhere. We hire a car in all countries that we visit and have never had this problem before. Perhaps reduce my excess could issue a list of car rental companies that may be better to avoid. I have always been extremely pleased with my annual excess insurance policyand consider it a big money saver.
— Jeremy • May 18, 2018Receptionist pleasant enough though usual battle over excess insurance. What part of "NO, I already have excess insurance" don't they understand? I took the car supposedly with a "full tank" of diesel. Having left, I realised that the gauge showed 3/4 full and having later refilled the tank, it was only after 220km that the gauge returned to the 3/4 mark. So clearly I had been charged for 220km's worth of diesel that was not there. The receptionist made some feeble excuse that the fuel gauge must be inaccurate but offered no compensation. The car was dirty ( the windscreen dangerously so inside and out) and all four wheel trims mangled but the upside was 62mpg. When I fired the car up first time it had been left in reverse gear with the hand brake off. When I returned ten days later there was an almighty bang a few yards ago and someone had fired up a Fiat Punto and reversed in to the car behind. It does rather appear that this is a deliberate and cynical attempt to make sure that drivers do damage their cars in preparation for a right royal fleecing on return (or before they have even left). Having read all the other equally damning reviews I won't be using Goldcar again.
— Norfolk and Hope • May 14, 2018dishonest &rude
— terrier • May 14, 2018Terrible experience... Avoid at any price, this company will scam you! We were charged £51 for a Golf for a week, seemed a bargain but then when picking up the car we had to pay massive hidden fees totalling €334. I bet Hertz would have been cheaper. Be aware that GoldCar charges you the deposit (was around €1,800 for us) unless you buy their overpriced insurance including full tank fuel at their own price. Moreover, we asked to pay in Euro (with a Euro card) and they charged us in £ at their own rate meaning that we paid the conversion twice plus the commission...
— Sophie • May 13, 2018Please do not use Goldcar. Five weeks after returning the car we still have not received a petrol refund for half a tank.Of far more concern £255 was taken from our account a week after our return for damage that we were not responsible for, we recommend received no notification as to why the money had been taken and their customer service is appalling. We are Goldcar members and feel that we were penalised as we did not buy their extortionate excess insurance. It took the pleasure away of a lovely holiday. Holiday watchdog really should investigate Goldcar. Do yourself a favour and do not use them under any circumstance.
— Colmark • May 8, 2018I have had booking done through 'Doyouspain', with the full insurance, as follow the recommendations form the last year. On the airport they informed me, that 'goldcar' don't accept that full insurance, so I have to pay full deposit............ Refundable, so I though - ok, you don't damage my holiday. So, I asked them if they automatically extend my bookings - as I have extended our leave by another few days, and booked it separately, through the same website with the full insurance. They said, NO. And I have to come to the airport, to change the car. But I said, I have booked the same car. Anyway, when I came to the airpots, they've given me the same car and charged again deposit - the 2nd time, for the same car! LOL! Thinking about group lawsuit against this company, as it cost me additionally £50 in exchange fees. They use customers money (paid deposits) to make additional profit - that would be the basis. Anyone interested?
— Pav • May 8, 2018good car good service
— The Penguin • April 27, 2018Had to pay a £1400 deposit the amount was taken out of my account only £1275 was returned.they don't reply to emails.save yourself the stress and money book with another company
— Gary • April 19, 2018Extra charges applied for CDW etc that we had refused ended up costing much more than original price, customer service very poor.
— Andyp • April 9, 2018
Stitched up good and proper !! Hired a car for a week from 25/3/18. Received a bill for 250 Euros for the door lock being tampered with ! They won’t send me proof and 75 euros for refilling !! After I filled it to the top from the airport petrol station !! Their customer service won’t even reply to my emails !! STAY WELL CLEAR !
— Conned • April 4, 2018The whole experience of renting from Goldcar has left me feeling very dissatisfied. The method used by the staff in order to sell me their package was very intimidating right from the start and gave me the impression that unless I took out the package they recommended I would be liable to a minimum of 700 euros for the smallest of scratches. This would be taken out of a 1200 euro deposit they were asking. So going from your price of 49euros for 8 days plus the 19euros for a seperate excess policy it ended up costing me 199euros for the total cover policy they insisted I needed plus the 66 euros for the fuel all paid up front. They are ripping people off with this unjustified, pushy and arrogant approach. I have rented many cars over the years from many different countries and have never experienced anything close to this that has left me feeling upset, disappointed and conned. Chances are this will continue to happen, I have since researched reviews and Goldcar have many reviews similar to my experience, it seems this has been going on for sometime. I will be extremely cautious and stick with Dollar next time I want to rent a car on holiday as I have never had a bad experience with them.
— Monkeedo • March 30, 2018Easy to deal with and good quality vehicles.
— Windwood • March 28, 2018The staff were extremely rude upon collecting the car, not only to us but to fellow customers. We could hear every single customer complaining about extra charges which worried us from the start. When we dropped the car back we were told that there was a scratch on the car, luckily we had taken a picture of it the day we picked it up. They therefor found a miniscule dot on the windscreen, asked us if we had taken a picture of that when we collected the car... (it's barely visible to the naked eye), no one checked the windscreen when we collected the car, this dot would not need fixing but they decided to charge us €550. They were laughing at us for being so shocked and angry about it and repeated 'you have insurance'. I think this is the scam that they are running, taking money from the insurance companies. I went back to the car and took a video of the windscreen and even the two guys cleaning the car said it's not damaged. SCAM COMPANY!!! DO NOT USE
— Vic2018 • March 17, 2018Utter bandits avoid them like the plague
— Geoff • March 15, 2018Excellent service, car a bit big for what we wanted but, nevertheless went well.
— Trelawmey • March 14, 2018Car did not resemble car booked. Surcharge because it was a diesel , charged ,I think , for extra insurance despite having "reduce my excess.Subsequent hires in Pisa ( Italy) and Malaga ( Spain ) have been excellent .through rent-a-car
— Baumeister • March 11, 2018tried to get more money for the car hire using strong arm tactics
— mojo • March 8, 2018Two families rented gold car in Malta, one with fully protected insurance and the other with third party insurance. As soon as we started the car, we realized the conditions of the cars werrn't good, we decided not to drive in Malta and just use it as transfer and to return the car. We both parked the car next to each other near the hotel, received a call around 11 pm in the middle of our week long trip from goldcar saying that police called the gold car and asked to move it to right parking place, the call was just to one of us and not for to both and they confirmed us that we are the right people at the right place. When we returned the car, the person from gold car pointing out a dent, which wasn't done while we drove the car. Our suspicion is that some kind of scam is going on there, where if you just took third party insurance, the person will be ripped off by creating the damage as an incident and not by accident. We went to police station to Lodge a complaint, police have told us that there plenty of complaint against them, may be it is better for us to contact the parent company in Spain The entire trip.was good except the car hire from gold car, which was a total nightmare.
— valliappan • February 19, 2018It's a scam organisation. They offer the car out at a low weekly rate, only to find the car in a poor state. I asked for the car to be checked over again before taking it, as not all the damage/scratches could not be picked up on my mobile camera. They refused. On returning the car at the end of the week, they went over the car with a fine tooth coombe, finding 2 scratches and then charging me an additional £340.This practice tends to happen out of season to increase their profits.
— Jim • February 14, 2018Gold Car in Palma are FRAUDSTERS!!! I wonder why they still have not been persecuted for their fraudulent business conduct and still remain in business. When I came to their desk at the airport to collect the car, I spent two hours waiting to be served and then they aggressively tried to push me into buying extra insurance for the car to cover it in full for which they wanted me to pay around £200 extra. They also wanted me to sign the contract without walking with me around the car first and confirming all the cosmetic damages, etc. I refused and for that reason I needed to go all the way to their car park to inspect the car, which I could only do from the outside as they have not accompany me to show the car's outside and inside condition (including the floor mats' condition) and the fuel level. I marked all my findings in the paperwork and made some notes as well but they refused to accept it because of the notes, so I needed to redo it. All in all I spent around 4 hours with them before I could finally leave the airport. Outstanding service I must say. After the rental they charged me for fuel and for valeting/cleaning. When I requested explanation they provided fake images showing dirty floor mats. When I checked the details of those images it showed that they were created the same day I requested them with no further traceable information every digital photo image holds. I have also provided them with the legal standing image proving the car was returned with the full tank. Still no response and no refund. Trying to dispute the transaction with my bank now.. Avoid Gold Car like a Plague!!!
— savgen • February 14, 2018Have used Goldcar before at ACE,it all works well.
— JohnH • February 13, 2018They scam you into their premium insurance or they will charge your card 1,300 euros, which you will then incur exchange charges for from your card or bank, so they played all innocent "not our fault gov" - though why do they have to charge your card where every other reputable car hire company just secures an amount without charging?!?!? Then they do exactly the same with a full tank security - they bill you another 119 euros that they refund when you take the car back full. Con artists.
— Chris • January 29, 2018We recently used Rhodium part of the gold car company from Malaga airport in early December. We are still waiting for our £1400 deposit back nearly a month later. I phoned Spain after a week and they confirmed there was no issue with the car but it can take 30 days to refund the deposit which I find ludicrous. The car was badly damaged so take lots of photos as when we returned the car we were only allowed to drop the keys off, not get somebody to check it back in. They obviously make their money from holding deposits and returning it at a lower exchange rate. Worst hire car company we’ve ever used and will certainly not be drawn in by the cheap prices next time as it costs more in the end.
— Nicky • January 4, 2018Tried to scam us into taking their insurance when they found out we had our own. Didn’t take the car and they never refunded our money.
— Rea_milton • December 30, 2017Good. Deposit as I had excess cover pretty steep
— Greg • December 20, 2017Very quick, very easy to pick up the car from the desk at the airport. Small airport service fee to pay at €3, which we were made aware of. The vehicle itself was excellent and were very pleased with the full to full fuel policy.
— Nathan • December 15, 2017DO USE GOLDCAR ......IF YOU DO YOU WILL PAY!!! i have been using goldcar for over 15 years and have always taken out there insurance! this is how the story goes. I picked up my car from alicante multi storey as i always have done for all the years that i have been going there. on this occasion they were very short staffed, i checked over the car and there were several scratches that were not on the release form to me, i went inside where the queue was 10 deep in people, i managed to get the attention of the person that i know there after hiring every three weeks, i expressed my concerns to be told its ok carry on , i thought well ok as i do know them well. Guess what happened next i receive some photos and a bill for £950 euros which they deducted from my card straight away, yes you got it its a scam, they rent out there cars for peanuts and then rob the client. I expressed my disappointment chased them and chased them until i received a message telling me to read there conditions!! Well thanks GOLDCAR you are total rip off merchants, i beg all of you who are going to use them to steer clear and use AUTOCLICK.COM, they are very honest from the word go I am warning all you people use GOLDCAR at your peril. a very P.....D off client GM
— cat009 • December 7, 2017Don't go near this company!!! After dropping the car back to the airport, I could find no one to check it over with me. After half an hour, someone finally appeared and I asked him to check the car with me. He said is it full which it was. He then told me to put the keys in the drop box!! I said to check the car but he said no need!!! I had a flight to catch so had to go!! One week later they took £ 178 from my credit card!!! No explanation and no invoice!!! There was no damage to the car when I left it!!! I contacted my excess ins company but they need the final invoice which I cannot get as their website will not let me send the request!!! Expedia are looking into the case too as goldcar have said that there were scratces on the door and dash. They were not there when I left the car!!! Also tried phoning goldcar and pressed the button for English and they cut me off as they couldn't understand me!!! Beware of company of thieves!!!
— Angry bird • November 14, 2017Same as others really. Have used them for a couple of years with no problems but this time, they gave me a car with damage to most panels, would not replace it before I took it and then charged me 200 Euros for damage that was there when they gave me the car. They know it's not really worth contesting the claim and probably take offence that I have my own insurance. Simple answer is see if other car hire firms are more ethical. Disappointing indeed.
— tiptree • November 12, 2017
Please take this seriously - do not rent a car from Goldcar. They use pressure methods to sell you additional add on costs. When we explained we had our own insurance they demanded £1300 deposit and on return they had deducted £100. The staff are on bonus scheme based on damage fees and insurance sold. The fact that they had an uniformed security guard in the office to deal with dissatisfied customers says it all.
— Bob C • November 4, 2017Have used gold car several times . First couple were great . Last couple of times have had issues . This time my deposit is short £148 when refunded .not sure why as yet still trying to find out why
— Vin • October 30, 2017Accepted that I wasn't interested in addl ins as already had excess ins with Reduce my Excess. Found more scratches than they'd listed which we pointed out to member of staff. We then rec'd email showing updated damage plan on vehicle. No problems on returning vehicle.
— Donkey • October 25, 2017Booked a mini size car online with a company called Argus for my trip to Madeira and took out my own excess insurance with Reduce my Excess. On landing I walked past all of the car hire offices but could not find Argus. I made an enquiry and someone suggested that I should speak to Goldcar. The desk was attended by 4 young ladies, 1 of whom said that they were hire company that I was looking for. She looked at my document and said that the mini size car was not suitable and suggested that I needed a bigger diesel car which would use less fuel perhaps 1 tank full as opposed to 3 with the small petrol car. I told the young woman that I was happy with what I had ordered but she was clearly unhappy with my reply. She then turned her attention to the fact that I had no excess cover to which I replied that I had my own, she read my paperwork casting it to one side claiming that it was no good and I was not insured. I held my ground and insisted that I was happy with what I had and she scribbled not insured across the wallet and said in an aggressive manner "don't come back and say I didn't tell you" Now clearly these girls are on commission for hiring out a bigger car and for selling insurance but to do so in such an aggressive and rude manner is totally unacceptable. The 1200 Nissan Micra performed superbly, used €43.36 of fuel and was returned without a scratch.
— Simon I • October 24, 2017I've used the company before and they are ok. In the past we've had cars in a far better condition, but the last one can only be described as a bit of a shed. It got us from A to B, but was very damaged on the exterior and filthy inside and out. Annoying to do the paperwork in one place and get the keys in another, but all in all not too bad
— Glasgowgirl • October 22, 2017Car was badly damaged at the back, so couldn't use the boot, otherwise satisfactory. At the end of the hire, I waited around in the hire car returns area and no-one showed up, so I took the keys to the office in the terminal. The charm-deficient person behind the counter gruffly told me to take the key back to the car and wait for someone "or you'll lose your deposit". Good job I wasn't late for the plane.
— Quasimodo • October 20, 2017this is the seciond time I have used Goldcar and been slightly disapointed with the car - booked a Ford Focus Group D or similar. Car alloacted Fiat 500L.
— graham • October 19, 2017Cheap and cheerful car hire
— Snowy • October 19, 2017Very friendly and helpful.
— Arsene • October 10, 2017they got a bit annoyed that I had excess waiver. wasn'tt surprised that I had to provide a deposit for the petrol and the card, amounted to €1300. what I didn't expect was for them to actually debit my card and take the money, as opposed to taking a pre-authorisation for the amout. the result was that when the refunded all the money, I had to pay the transaction costs, amounted to about £140. pity I cant claim the money back from them.
— lloydy • October 10, 2017I will hire a car in an overseas territory every couple of years or so and this is the first time that a company did not recognise (nor honour) my pre-purchased car-hire excess policy (!!!) I was told that if the car was damaged, I would be charged by them for the damage and it would be up to me to claim the costs back my insurance policy company. They would not supply me a vehicle unless I complied. I was not a happy puppy. In the event, I had the car for one week and returned it un-damaged.
— Robert Bauer • October 8, 2017This company is likely to do it's best to bully you into buying their extra cover Insurance and may well set you up to take your deposit. I would advise you to take a Flashlight to examine the car very carefully, mine had damage not visible until outside in full sun, feint surface marks for which they took the whole £1100 deposit from me. I can't believe what has happened to me, I'd never use them again.
— Louisa • October 5, 2017Goldcar Rome. It is the third time and each time they find a way to rip off more money then what they initial offered. There is always an excuse. They always add you the insurance or worst the gasoline tax. Don't take it. No prendete questa compagnia. Ogni volta trovano una scusa ero prenderti più soldi. Assurdo . Sono dei ladri legalizzati da clausole nascoste che non si vedono quando si affitta le auto. Cuidado que cada vez te roban algo con la escusa de una clausola escondida. Non la toman. Son ladrones.
— Pietrostopponi • October 2, 2017I rented the car on line and duly collected it upon arrival. Alarm bells immediately began to ring, as there was loads of un-recorded damage to the car. We got these areas added and off we went. I did not need their additional insurance as I have annual cover, unknown to me, they added this charge anyway against my wishes. I only discovered this weeks later. Upon returning the car, i made sure to wait and get them to check the car thoroughly. The staff checked the car confirmed it was all ok and even gave me a lift to the terminal in the same car. A few days later I was pretty dismayed to receive an email informing me I was being charged 150 euros for 'special cleaning', attached were a number of photos showing some sand in the car foot well and on a seat. I queried this with the Goldcar help email and simply received a response confirming the charge would stand. I have since sent multiple further requests for clarification to my original queries which were as follows: 1. Please advise exactly what 'special cleaning' was required to clean the car in addition to the standard hoovering or brushing that would be included in the valeting between customers. 2. Please also provide a breakdown of how such a charge can be arrived at? It would suggest that a cleaner is getting paid 50 euros and hour and took 3 hours to complete the job - both pretty unlikely. 3. Please advise why the staff at the Santander Airport Goldcar office did not advise me on return of the car there was an issue, as should happen in this sort of circumstance. They confirmed everything was fine with the vehicle and one of them actually drove me to the terminal in it - so they couldn't say they didn't have a chance to see the inside of the car. All my emails have been ignored with no response sent to me. I happen to regularly travel to Santander, so a few weeks afterwards, I revisited the Goldcar office in Santander and asked them to explain. Naturally, they would very much have liked to help me but it was all out of their control etc. They did however, provide me with an email address from which I would definitely get a response from the branch manager, who could remove the charges. This seemed as good as I was going to get late at night, so i left. The email address unfortunately was not a valid working one and my email simply bounced back when I attempted to use it I have pretty much been robbed (twice), and lied to by the staff at Santander Goldcar and am struggling to see a way to communicate with anyone at this company which seems to just use stonewalling as its customer deflection policy.
— Fergus • September 26, 2017On arrival the staff gave me hell about not taking their extra insurance. I explained I had taken out an annual policy to cover all my trips but they refused to listen. Even told me that if I broke down I would have to pay for the tow truck and repairs. Surely not? If their car breaks down it is not my fault! On dropping off the car they examined with a magnifying glass and came up with a scratch that could not be seen but only "felt" - really!! Guess they are trying to teach me a lesson? Just notice that over £200 has been taken off my credit card - no notice or e-mail from them. Appalling behaviour. Never again.
— Barry • September 26, 2017- — Verified reviewer • September 26, 2017
Around a 30 min queue followed by some hard sell on their own excess insurance, thereafter all good; Ford Focus with 12k on the clock, nice and clean, checked the car for damage prior to driving and advised the desk in car park about 1 not already highlighted. Returned the car with a full tank and delighted to see a full refund of the 130 euros fuel deposit the next day. 1400 euros reserved from credit card as didn't take their insurance was removed from the card 5 days later. Overall it was great value and would do again (with excess insurance purchase in uk)
— Phil r • September 22, 2017Helpful friendly staff, easy to find office, nice clean well equipped new vehicle supplied. Excellent service.
— Stu W • September 22, 2017Great value and good service
— Penn • September 18, 2017I had an absolutely positive experience with Goldcar at Alicante Airport. The clerk at the arrival office was very friendly. He offered me the two options, allowing them to reserve the excess on my credit card or buy a zero excess insurance. Having the excess insurance I opted the credit card reserve. He accepted my decision without pushing me their additional insurance. We got a perfectly clean Opel Corsa with 8000km. The car was working like a charm. At the return office I asked for checking the car. After ~10 minutes waiting the guy came, checked the car and confirmed that he found everything OK. Considering the very low hire fee I paid to Auto Europe, the quick, friendly service and the perfect car, it was an unbeatable value for money.
— Tibi • September 17, 2017
Extremely rude staff. Charged more than agreed in U.K. Was awful when we refused additional insurance. When we refused he said we had no cover at all and would have to pay full amount for any damage rather than just excess. Took £200 more from card as a held payment than agreed in UK.
— SG • September 13, 2017Queues at pick up Very slow dealing with customers One man refused to serve anyone at 3.45 because it was obvious that he finished work at 4.00pm They did the hard sell trying to sell us extra insurance even though we told them that we'd already got an excess policy . They tried to tell us that we weren't covered and insisted on seeing the policy . Took over an hour for them to deal with 4 customers. Never again will I book from goldcar.
— Nobodyputsbabyinacorner • September 9, 2017Excellent value for money. The only negative was the initial paperwork process which took along time!
— Griffith • September 5, 2017Unsmiling agents, seemed fed-up with their job and life in general; lots of unfair extra costs added on; dirty vehicle.
— Driva • August 31, 2017V smooth pick up and drop off... and nothing like previous awful service from Avis
— Raingers • August 29, 2017DO NOT USE GOLDCAR! I paid £270.60 to hire a car through auto europe. I took our separate excess insurance. On pick up they refused to look over the car, on drop off they said they were too busy. I asked saying I wanted to make sure we were not hit with silly charges. They said not to worry they would contact me with any issues. They charged over £800 on my credit card with no contact at all. Just appeared on my statement. Took it off my car with no warning and I can not get a proper invoice as to what is it for. Customer services awful. Just do not do it!
— Lydia • August 29, 2017I took advice off website to take out our own Policy Excess Insurance but they still tried the hard sell at the Airport. There was one female assistant with a queue of about 5 and we were 3rd - waited 1.5 hrs to complete the process. The assistant was incredibly rude and insisted on completing her hardsell and as we flatly refused it, she was even more difficult. She wouldn't accept the paper driving licence and called her manager who agreed it was fine but she still didn't want to accept it. Customers must be ripped off every day as they virtually threaten you with charges, etc if not. Just glad I did my homework first! We will never use Goldcar again, however the vehicle we hired was perfect for our needs and returning was exceptionally fast - 5 mins.
— Disgruntled • August 28, 2017Booked on the day, incredibly easy and relatively cheap. Fantastic for my peace of mind so I was stressing out on those narrow Portuguese streets nor having to pay £60 at the car hire kiosk. Thanks!
— Ali • August 27, 2017Tried hard sell of excess insurance and said my policy wouldn't work. Then added an excess for diesel, which was cheeky! Gave me a clunker of a car with illegal tyres which we only noticed on parking at hotel miles away. Awful company. Wouldn't touch with a barge pole. Back to Firefly next time!
— AndyM • August 26, 2017Efficient, friendly service. Thanks!
— Portugalfan • August 26, 2017Had aggressive hard sell to take their excess insurance, but as I had it we refused. They then changed the keys (we were getting a Golf) and we hot a citreon, it was in a bad state, loads of scratches etc. We took loads of pictures. On return, the girl said all was fine, and we would get our deposit back. We got her to sign our sheet that the car was fine (and took more photos). We then had £300+ taken from our card. I contacted Holidaycars.com (we hired the car via them) who told us it was for damage to a door, there was NO damage. When I looked for contact email for Goldcar I couldn't find one at all, but did find loads of people who had been scammed like this. I raised a disputed charge with my card company, and the money was returned. I would never use them again, nor would I recommend them.
— Kat • August 26, 2017Very helpful staff, made everything very easy
— Javad • August 22, 2017I have used Reduce my excess for the last 3 years, I find their policy comprehensive and the best value through MSE , it is a simple straightforward service with excellent e mail communication I would definitely recommend them and use them again next time I hire a car
— SamGateshead • August 19, 2017Staff were very good and competent . The car was new- HOWEVER- they did not accept our Reduce my Excess insurance- Had we accepted their terms we would have had £,1000 taken out of our account . Having rented the car in England and paid £79.12 (88.49 euro) deposit and received a voucher which stated "To pay on arrival 137.24 euro. I was charged at the airport 302,85 euro making a total of 365,06 euro!!! I went ready to do battle and not accept their very high insurance :Couverture Super 100.37 euro Mega Relax cover 11.67 TVA 20% 50.47 caution 130.00 euro exchange rate 2% etc etc....Insurance for our Civic at home is £200 for a year!!! Highway robbery! Oh, and when I booked to pick up at the airport they forgot to tell us that though we arrived at terminal 1 the car was in terminal 2!
— KATI • August 16, 2017Great car and good price
— Dj • August 15, 2017I got the usual sales pitch upon pick up, trying to get me to buy comprehensive cover. However, with 'reduce my excess' cover I was confident it was not necessary. Goldcar policy to reserve a significant deposit also cost me £70 in exchange rate costs.
— KH • August 14, 2017Staff friendly and helpful. Car was just right . Thanks
— Ally • August 12, 2017Quick and easy to find the hire car window at the airport.
— Roadster • August 7, 2017No hassle, good value.
— Colin • August 7, 2017Car hire company easy to deal with and car quickly checked when returned.
— Baldy • August 4, 2017
Slow service at pick up, and rude, aggressive selling of their full insurance policy
— Toshkins • August 4, 2017Insurance excess was easy to do and saved me over £200 pounds compared to the hire company.
— Myles • July 27, 2017everything was ok no problems asked me to get extras just said no. a bit grumpy about it but still got car. slight damage to car when picked up just took pictures before and after
— wilburp • July 20, 2017Good point, the collection point was inside the airport, had to wait about 20mins until served, not the most friendliest of staff, tried to push their own excess insurance but wasn't interested as I had taken out yours, became even less friendly then, and I had to leave deposit on my visa card of about €1000 which I knew. Was given sheet of paper with all scratches, marks on car and told to go upstairs into car park to pick car up. The sheet didn't really correspond to this car as there was different scratches at different places , so marked on sheet where they where , took lots if photos and returned to desk, they didn't seem too interested, amended sheet and off I went. Car was Ford fiesta, very nice and drove well. On return followed signs, very easy and keys dropped off in box, No more money was taken out of visa account and everything ok.
— Didd82 • July 20, 2017Got to the desk and all my credit cards failed, I had insufficient funds in my debit account so I had to purchase their excess insurance which I had funds for £120 for 1week Strange thing was when I contacted both my credit card companies they could find NO failed transactions? A scam to force customers to buy their insurances
— john humphreys • July 20, 2017Never any problems or disputes over car condition when returning my rental car to Goldcar.
— Acko • July 20, 2017we took your excess policy which gave us great peace of mind. but on arriving at gold cars desk we were told that unless we booked their excess insurance we would get no help atall if we broke down.and then told me my credit card was refused which it wasnt as i called them directly from the airport and they assured me there is no problem with my card . so because we would not take their excess policy they kept us waiting an hour and then gave us a car with at least 3 massive dents and scraped wheels.this company were very rude and treated us badly. we will not use them again.alltho we will use reduce my excess every time we hire a car
— billboy • July 20, 2017Lot of confusion over the car I was to be given. Tried the hard sell of an extra 280 euro's for excess insurance, trying to say I could not already be insured for excess as I did not know the car reg. Got charged an extra 68 euro's for it being a diesel car and an extra driver, even though I had already paid for extra driver, but at this point I was beyond caring.
— Herman • July 17, 2017Good car, good service at desk - be mindful if you don't take their insurance they don't offer you breakdown or an emergency no to call we took out an excess waiver.
— GarethB • July 16, 2017Did not need to claim. Would not use goldcar again.
— Stu • July 16, 2017car hire was in airport building, the whole process takes me a couple minutes. No pressure from goldcar staff to buy additional product and services. In total car rent for 10 days cost me £51 and reduce my excess insurance around £19 (compare to insurance offered by Goldcar £200). security deposit must be paid by credit card which returned once you bring car back undamaged and with full tank of fuel.
— igormaks • July 9, 2017Following payment of an excess for minor damage to the bumper while reversing, Reduce My Excess dealt with my reimbursement claim swiftly and efficiently, for a fraction of the premium that the hire company would have charged.
— Ian Croydon • July 2, 2017Reception very poor very slow. Staff were less than helpful.
— David • July 1, 2017apart from a small hitch with which of their desks to goto (they shut one and opened another) everything worked well
— tonybb • June 30, 2017The process was straightforward. Only had to wait a few minutes to be seen at the car hire desk at Almeria and it just took another few minutes to complete the paperwork. All in all a favourable experience.
— Stanislaus • June 30, 2017Insurance summary page didn't include any information on bodywork damage cover
— Hugh • June 27, 2017Everything was fine with the car but I was pestered needlessly to take out their expensive insurance
— Weeneily • June 27, 2017I'm convinced that I was ripped off for exorbitant charges for damage that I did not do.
— metman • June 27, 2017Goldcar have a good ticket-and-wait system at the airport and 3 serving counters (one before leaving the baggage area and two after). There appeared to be enough staff there for the number of customers. Receiving my car key was administratively easy. I was pre-paid and had pre-paid my independent insurance too so I was not given any hard sell on insurance. I did have trouble locating the car in the car park because bays 217 onwards are on the ground floor even though the signs for Goldcar are first floor; possibly a sign they have expanded. The car was the right spec and - by luck - included sat nav despite not paying for it. It was clean inside and out. I reported a small but deep scratch to the office and they stamped the sheet for me no problems. On return, you just put the keys in the box and go. They did not provide anyone to whom to give the petrol receipt (as the terms had requested to get my deposit and fuel pre-payment refund) but I'm happy to say that the full refund was completed within 2 days of my return to the UK. I noted that this excess deposit and fuel pre-payment appeared to only be 'reserved' (pending transactions) on my credit card so I did not incur any conversion fees although I was using Halifax Clarity which may be the reason. Very happy with the hire experience and the budget price of under £50 for a week's economy class car hire in June (through DoYouSpain).
— Berto • June 27, 2017Decent enough car hire company. You do need to leave a large deposit if you do not take their excess insurance but it is refunded quickly at the end of the rental
— Jem • June 26, 2017
I use Goldcar regularly as they accept debit card for their deposit and the are competitively priced. Some of their staff are helpful but occasionally they are rude.
— KayRay • June 26, 2017Good, clean, reliable cars. Full to full fuel policy. Easy pickup and return. Competent staff at pickup kiosk at airport.
— Warrington Wolves Fan • June 25, 2017no problems with the car, took a long time to pick up, also no info about nearest petrol station at end of trip.
— kenny • June 25, 2017A shambles. Forced to pay either a high XS premium or deposit 1100euros and hire car was damaged but this was not recorder on the documents
— Dave • June 24, 2017Good new car Easy pick up Good price Grumpy car hire rep not a good ad for the company First grumpy one we ever had have used Goldcar regularly
— CT • June 23, 2017Please do not use this company.my flight was altered by my airline and although I contacted them to tell them about my new arrival time.because it was more than two hours they cancelled my booking but charged me for the full rental.then they offered me the same car at an increased premium.absolutely scandalous company.please do not use them
— Kopite • June 23, 2017Great car an great service
— Evie • June 23, 2017Straight forward and good value for money. Friendly staff at the airport too.
— Tom • June 23, 2017Very good company
— Horns • June 23, 2017Reviews on goldcar are true not very helpful and if you make a mistake on your booking i.e. times of return you will be.charged they do not miss a truck be careful
— Gary • June 23, 2017Ok, let's get this clear you are at war when you approach a car rental desk. My last car rented was 10 days, supermini, 13th June. It cost euro 27 .... In total. Goldcar offer free cancellation. I cancelled twice bringing it from 100 to 60 then to 27 thus finding the sweet spot for value. Next, you have to go full to full on fuel. Ensure you bring it back full, brim the tank to the point of overflow so that you don't loose a bar on the fuel guage going up the ramps in the car parking garage and thus they get the chance to rip you off. Next, you will have to pre pay this fuel AND leave an excess on your credit card, thus 1197 was blocked off my available balance but since returned. Pay in EUROS! They will ask you if you want to pay in Sterling thus ripping you off with a pathetic non bank exchange rate! Next, and this is critical, go over the car with a fine tooth comb, especially kerbed wheels, dents, scratches, stained interior, damaged locks (check with you key as remote central locking could cause you to miss this damage), missing spare wheel or compressor kit, ENSURE ALL DAMAGE IS RECORDED, if not get it recorded, photo it yourself, photo the staff member you deal with and be polite but firm that they print you out the new damage sheet as otherwise they will email it to you. Now, try not to damage it yourself and leave it back clean and tidy, good enough to rent without being moved again. Photo the mileage on the dash and get them to check the car confirming no further damage. The staff will appreciate the car 'ready to rent' clean, a few euros in a garage with a hover, a damp cloth inside and a quick jetwash is all it takes. Just drive up to their office in the car park when you return or sometimes they will tell you to park in specific numbered spaces upon return. Do this or yet again pay a penalty for not complying exactly with the terms and conditions. Unlike ited mileage can also be serupticiously reduced to 90km per day, be watchful! My 8 rentals with goldcar have went off without a hitch and the cars are all excellent low mileage in good condition. I heartily recommend a Fiat Panda!
— Bargainhunter • June 23, 2017good service
— Benimar • June 23, 2017Poor response time at check indesk, ripped off on petrol.
— Speedy Gonzalez • June 23, 2017Helpful throughout and car was immaculate upon arrival. Friendly and helpful staff with no issues . Would use again .
— Si • June 23, 2017First car offered had cigarette burn on seat and stank of smoke. Alternative car had no air con. High pressure to purchase extra insurance despite own excess policy.
— Chris • June 23, 2017Picked up car and checked it along with car parkind attendant. Found extra damage on 4 areas which were updated on check sheet and signed by attendant. Dropped off car early morning and put keys inkey box. Next day charged 170 euros for damage which mirrored additional damage updated by attendant. Went on line to advise them of pre existing damage and that I had original check sheet with amendments to back up my claim. Ended up raising 3 Complaints via their on line system all of which were ignored. Ended up writing to their CEO in Spain before anyone got back to me. Refund provided however not refunded to the card tat they had taken the fee from as they advised me. Eventually traced to a card I had used with them several years ago.
— wall • June 23, 2017Staff were fine but company policy is to take over 1000 euro on your credit card as well as about 130 euro as a deposit against taking car back without filling up. Once car returned if they are happy you get refunded about a week later. Needless to say this incurs currency charges on your card. They have absolutely no interest in the fact I had excess insurance cover.
— Brighton Bell • June 23, 2017On return the agent made every effort to detect a scratch, insisting that dust streaks were scratches and e ended up with me wiping off the 'scratches' with a damp handherchief. Not a pleasant experience - never again!
— DavidS • June 23, 2017As car hire companies go, this one has been pretty reliable and trouble-free. Their prices are extremely competitive and the sign-up procedure is reasonably quick and efficient. I did have a problem with not being charged in Euros, as requested, but in Sterling, but they have since 'put a note on my file' and the last time this was not a problem! They are not aggressive in trying to sell their insurance upgardes. The returns procedure is very quick, but as the car is usually simply left, and the key dropped into a box, you would be well-advised to take clear pictures. Having said that, I have never had any problems in the four times I have used them.
— PhilTilson • June 23, 2017Was invoiced for alleged damage after car return. There are no checks when you return a vehicle, just told to put keys in a box. Disputed with credit card company and did not pay. I had full video evidence of the car which I took when I parked up. This seems a rife practice with some hire companies.
— Tonymac • June 23, 2017
Good new cars. However given the hard sell for excess insurance even when I made clear I already had insurance.
— Pieman • June 23, 2017Efficient at desk, no problem with car and very cheap hire. Their "all risks" insurance is ridiculously expensive though - nearly three times the price of the hire - hence I booked separate insurance with you
— MikeR • June 23, 2017Unexpected charges for being allocated with a diesel car, unclear fuel charges / policy
— Jules • June 23, 2017Goldcar said that they were to busy to check the car when we returned it . They later deducted money from my bank account without informing us . When I questioned it they said that we had damaged the car. Although we knew that we had not , we were unable to prove this . Fortunately for us the holiday car insurance that we had taken out in the uk covered the cost . Now when we collect and return cars we always take a video of the cars condition on our phones .
— Pete • June 23, 2017I have use this company before It's not the best but will do At the time it's not the cheapest. Once arrived typically we are being charged additional fees including fuelling and refuelling. We been asked to pay for excess insurance fee. Initially they keep pointing out we must buy their additional insurance and very insistence until we prove to them of our insurance with reduce my excess paperwork. Safe a lot of bother. The car supplied was reasonable thus is not what we booked. Had the car for 3 weeks with no problem Upon returning the car, unlike other companies, Goldcar will not check car for damaged until they are ready to do so which was an hour later. By that time we of course left the country . We subsequently received an email to say all matter with car are fine and there are no additional charges. I would prefer the car to be checked there and then. I don't mine waited but the company will not do at the instant which is alloying. Luckily all ok. Hence why I gave the rating
— Yippie • June 23, 2017Goldcar took excess deposit off my card in euros converted it into sterling added a 2% service charge for this SERVICE. Yes i signed rental agreement, all in Spanish, asked for form in English was told only had it in Spanish and German. I said that was unusual as the majority of their clients were English. Now i know why. Also returned the car full, filled up 2K from airport, but was charged 14.95 euro for returning car not full. so a cup full of petrol cost me 14.95
— phil • June 23, 2017I'd recommend Reduce My Access for good value & it includes other drivers in my household. I've used Goldcar 3 times & the cars have been good but you have to watch when signing the document that they haven't sneaked in any extra's! Used InterRent once & the car had a few dents. Both companies don't like you having your own excess waiver damage & argue you're not fully covered! I suspect this is when they add on the extra's to get their own back.
— Intrepid Traveller • June 23, 2017The Goldcar rep who dealt with my order was most unhappy that I refused their offer of "enhanced insurance"! I had arranged hire care excess insurance before leaving UK and was prepared for the request from Goldcar for my credit card details! A week after returning fro my holiday I discovered that Goldcar had debited my credit card an amount of £1330 despite my returning their car in the condition it was when I hired it! They had included the cost of fuel even though I had filled it prior to return as per their conditions! After complaining and demanding an explanation the transaction disappeared from my credit card account and I received an apology from Goldcar but I still wonder if it would have had a different outcome had I not discovered the mistake in time and the money was actually tyaken from my account!
— BazzaG • June 23, 2017Very hard sell for their CDW insurance. On returning the car "oh you're the ones who didn't take insurance..." . Ther were determined to find damage - even lying on the floor to inspect underneath.
— Bubblechief • June 23, 2017They charged me for a bump in the car that I did not do
— Carrington • June 23, 2017This saves you loads and you can trust what you have chosen. The rep at Gold Car was dissapointed not to be able to take loads of dosh off me for their inhouse excess cover!
— More holiday money for fun! • June 23, 2017Good service but expensive additional insurance cover
— Chris • June 23, 2017Both times I hired from Goldcar they marked scratches on my vehicle after i had returned it, claiming I had marked it. I always take photos around my hire car to dispute such issues. They ignored these and just too the money anyway.
— JohnScratchMyCar • June 23, 2017Reception desk is within the terminal, which avoids having to take buses. Procedure is pretty well organised with little pressure to buy their insurance. Cars are located within the terminal car park, so relatively easy to get to. The cars have (so far) proven to be clean and reliable, and prices are very good. Vehicle return is almost suspiciously easy - just park and drop your keys in the box, usually. But when I do this I am very careful to take before and after videos. Have never had any problem with fuel charge being returned promptly and no subsequent bother about marks or scratches. Given the low rental charges, I am happy to continue using this company. My only criticism is that they can be VERY slow to respond to e-mails! Phoning is better.
— PhilTilson • June 23, 2017This company declined to inspect the car to view damage identified as it was not of sufficient size to qualify as damage. However, on returning the car they again decline to inspect the car in your presence and subsequently make exorbitant charges for what were minor marks on the car that were as small, or smaller than those that they had previously considered too small to qualify as damage.
— Bill • June 23, 2017This applies to all rental companies in Spain.There is an hour window either side of collection & return of the vehicle, out of this they charge you! Also, they add fees to the hire document & don't tell you about them!
— Raymondo • June 23, 2017Awful woman haranged me to taking insurance I did not need
— Ced • June 22, 2017
