Hertz
Collected the car in the City and as a Gold member (free membership) it was there waiting, no filling out forms or going through the chicken run of full to full, insurance upgrade etc. Bar code scanned through exit and we were out within 5 minutes of arriving. Dropped car back at Boston Airport and they have a special arrival bay. Car is scanned on arrival with representatives who greet you in car park, mileage taken and receipt printed. It took us longer to unload our bags than check the car back in. Straight to courtesy bus to take us to the terminal. Easy, efficient, great service and above all new, clean and well maintained cars. Excellent 5*
— Katmandu • May 19, 2026Hertz at London City Airport is the desk that we go to. Even though lately the waiting time has increased close to half hour, we still prefer them. We always end up upgrading, our choice. And they have always give us discounts and favors. From a manual, we end up driving a Mercedes GLC220 - 4 days for £200, when it is £200 per day. A small scratch on the rim, don't worry about it! They are more likely to say Thanks for your business. I recommend them.
— rmcln • May 19, 2026Very friendly and helpful staff. Will always try to upgrade regular hirers if they can
— Bernard • May 19, 2026everything was great, very easy pick-up process, staff were really helpful, car was perfect, and car return was amazing, the staff even dropped us off by the terminal as it was raining, thank you very much, will definitely go with Hertz again next time!
— Andrew H • Keflavik Airport, Iceland • December 13, 2025Relatively poor service on piack up. Rushed and did not have a porper opportu ity to exmaine the car for defects. Defects listing only emailed to me, im;ossible to review in a dark car park
— geoffb22 • Malta International, Malta • November 6, 2025Excellent service. We booked a compact SUV and were given a Buick Encore. Super car to drive. Very friendly service at the collection desk. No fuss but left feeling appreciated and supported! 10/10
— Susie6619 • Flagstaff, United States of America • October 28, 2025I cannot get to speak to a human being and this is very frustrating. There is no way to contact anyone if needed urgently
— Charlie • Gatwick South, United Kingdom of Great Britain and Northern Ireland • October 4, 2025I cannot get to speak to a human being and this is very frustrating. There is no way to contact anyone if needed urgently
— Charlie • October 4, 2025Generally good performance, clear instructions. Slight delay on return as booth was temporarily unmanned
— Traveller • Trieste, Italy • September 22, 2025Very friendly and efficient staff for picking up and dropping the car off
— Wayne • Aberdeen Airport, United Kingdom of Great Britain and Northern Ireland • September 19, 2025Worked well. Pick up a bit slow
— Sid • Evenes, Norway • September 11, 2025Good but car was damaged and a bit dirty on collection
— Rob • Bordeaux airport, France • September 4, 2025I have always found Hertz an excellent car hire company in the past. However, on arrival there was an exceptionally long wait to be seen and collect the car. Additionally whilst on holiday I had a fall which resulted in me having a broken leg and being put into plaster. I called Hertz and asked for them to come and collect the car from my villa. I was informed that they have no collection service. Nevertheless, I was fortunate to have a friend that was able to go on the insurance to drive the car back to Hertz’s office.
— Tash • Malta International, Malta • August 31, 2025All went well with the hire process and the car.
— Helene • Nantes, France • August 30, 2025Really easy collection point, just a few mins walk from the terminal. Took a while to collect the car, but was a new Mokka the chap on the desk was very helpful, running through all the paperwork with me, then when my husband joined us, he refused to talk to me and spoke only to my husband!
— SC • Carcassonne airport, France • August 30, 2025Excellent in all aspects
— Richardo • Perugia, Italy • August 24, 2025Easy to book and deal with
— Kitty • Manchester, United Kingdom of Great Britain and Northern Ireland • August 24, 2025Quick and efficient
— Seamus • Bergerac, France • August 21, 2025We were forced to accept an Electric Vehicle after booking a conventional car. Whilst the car was a pleasure to drive, the charging infrastructure is not up to the job. Our last day was ruined due to wasting approximately 3 hours trying to find a charging point that worked with our rental car. We were not alone, everyone we met at various charging points were having the same issue. Hertz/e-motum thank you for wasting our last days holiday.
— Robot • Bastia, France • August 19, 2025We were forced to accept an Electric Vehicle after booking a conventional car. Whilst the car was a pleasure to drive, the charging infrastructure is not up to the job. Our last day was ruined due to wasting approximately 3 hours trying to find a charging point that worked with our rental car. We were not alone, everyone we met at various charging points were having the same issue. Hertz/e-motum thank you for wasting our last days holiday.
— Robot • August 19, 2025
