RecordGo
Very nice, clean car. Process was straight forward. Helpful staff.
Arrived 40 minutes early rental company mentioned car was not ready instead they offered me two alternatives wait or have an upgrade for a very low price to pay took the upgrade and all good.
Helpful & friendly staff. Easy to collect car & return it. Good experience with peace of mind from Reduce my Excess.
Hired a Kia Sportage or Similar from Record go T1 in Barcelona. The office was very busy and waited 15 minutes in the hot car park to collect the car. The attendant was friendly but there was a mandatory €55 breakdown service you had to take if you didn't take their €250 excess (which I didn't as I had ReduceMyExcess). The car was fine, no issues. Upon return the car park was easy to find and after another 10 minute wait the attendant checked the car over and there was no issue. My view is they are a bit Ryanair, look cheap but try to get you with extras. I would use them again but would factor in the "extras" when comparing to others.
Friendly and very helpful
Pick up from the airport was quick and so was the process for collection of the car and it's return. Fuel supplement was refunded promptly
Had the experience of renting a Mercedes v 250 for 4 days with comprehensive insurance. After the end of the rental 2 days later 125 euros were withdrawn. Wrote to get an explanation. The answer was that I had driven 1400km, which is more than the mileage limit. But I did not drive more than 350km. Asked to check gps trainers and previous documents on this car. Responded that there is no basis for a refund. My mistake was that I did not check the mileage specified in the contract and in fact when I picked up the car, and it was on the car for 1000km more. Be more careful when renting a car from this company.....
The experience was good. However, you need to have time as it is off site. An additional 30 mins.
RG ignored the Car voucher issued by Easyjet and issued their own contract. They refused to accept my own excess policy and gave me three of their own insurance options , I choose the cheapest at 222.50 euros
Very difficult to locate at first as they are not in the Terminal, but in the main car park, Level 1. They are very efficient and also quite friendly, Both the booking process and collection were very easy, as was the return at the end of the hire period. Recommended.
got an upgrade on the car for free, the car was of excellent quality and condition
First time using & hopefully not the last. Instructions on where & when the pickup would happen were spot on. Three assistants on the desk so waiting was minimal. Even though the usual CDW was offered, it wasn't forced. Slight upgrade on original stated car which was also very clean but they still advised us to take pics for our records. No hassle hand back, dropped keys off & transport was waiting to return us to airport less than 5 mins away. Received an ‘all clear’ report back within 2 hours. 5*
First time using & hopefully not the last. Instructions on where & when the pickup would happen were spot on. Three assistants on the desk so waiting was minimal. Even though the usual CDW was offered, it wasn't forced. Slight upgrade on original stated car which was also very clean but they still advised us to take pics for our records. No hassle hand back, dropped keys off & transport was waiting to return us to airport less than 5 mins away. Received an ‘all clear’ report back within 2 hours. 5*
We paid for the rental of 3 cars for a business trip. Unfortunately, it turned out on the spot that when collecting the deposit they do not honor debit cards, including Revolut. In addition, the deposit had to be paid by the person designated as the driver. The only solution offered by the employee was to pay full insurance and designate a second driver who would pay the bail with his credit card. The additional charges were double the cost of the car rental and made the offer more expensive than other rental companies at the airport, where we encountered no problems with the rental. We ended up having to rent cars from another company and lost the deposit we had previously paid to Record Go. The staff was very abrasive. I sincerely advise against choosing RECORD GO.
Please, don't give this company a penny. They are scamers. They will fu** with your vacation time and with your money. They gave me a car with a sensor problem at Adblue levels. Than the car stopped with an Adblue full tank and they acused me of that. More, to give me another car, they charged me more than the price i have paid for all rent time. I ve never seen a company like this. Run from them!
Be aware they charge more than 40 euros extra if you arrive at their office after 23:00. I wasn’t informed about that when I was booking, so I find this quite out of order as I should have been informed before booking. They seem to be really hungry for money .
I am deeply disappointed by the appalling level of service I’ve received from your company. After booking a car just three hours before the pickup time due to an urgent situation, I was shocked to discover that canceling the booking is virtually impossible. Despite being a loyal customer, I’ve been met with nothing but frustrating obstacles and unhelpful policies. The fact that I was advised by your staff to contact support, only to be stonewalled by inflexible and rigid cancellation policies, speaks volumes about how little your company values its customers. I’ve reached out in good faith, hoping that my history with your company would be considered, but instead, I’m left feeling completely disregarded. I requested either a credit for future rentals or even a partial refund—something that should be standard practice for a company that claims to care about its customers. Yet, it seems your primary concern is holding onto my money, regardless of the circumstances. This experience has been nothing short of infuriating, and it’s clear that your company prioritizes profit over customer satisfaction. I will certainly think twice before considering your services in the future and will be sharing this negative experience with others to warn them of your lack of empathy and customer care. Sincerely, Ievgen
Cheap, but tinny and underpowered vehicle. Hard to find desk at arrivals (tho seems to be an airport issue rather than company-specific). Main problem was a horrific car cleaning fee that was imposed - 150 EUR because it had rained (so the car was muddy, despite only driving on roads) and leaving a few crumbs inside.