ReduceMyExcess

We hired through rental cars and paid for the insurance against the excess charge.The whole process was a disaster! Firstly the queue at the airport checkin took nearly an hour,then after a very long walk to the end of the hire garage we had to wait another30 mins to be allocated our car.it was covered in dents and marks which we took photos of and the lady booking us out got fed up with marking all the marks and put "Scratches all round" which made me nervous,they then took 60 euros for the petrol on a full to full basis and blocked 1100 euros on the card .Well when we returned the car on 28th sept there was a small chalk Mark on the front wing,this got the attendant very excited to charge me,I wiped of the chalk Mark which revealed 2 very small marks barely visible to the naked eye and invisible to the camera pictures we took!They were not consistent with the chalk graze more consistent with the large dent one same wheel arch,despite me showing him the original sign out form I was invoice for 380 euros,this is disgusting and is robbery.It is now 15 October and have still not received refund for fuel and they have also taken 370euros of my card.yes I can reclaim from rental cars insurance,but the point is never ever hire a car from this company,I feel that my insurance company have been well and truly robbed,and if this scam is carried out only a few times a week it soon comes to some very serious money that they are stealing!!

— Rooster • May 19, 2026

MALAGA AIRPORT in terminal... V/292-2020-15733 Ref: 6759823593 Complaint against :JUAN CARLOS (customer service representative at Record Go) Date incident 14/10/2020 at 13.38 hrs NEVER AGAIN ...DISGRACEFUL BEHAVIOUR OF STAFF RECORDGO customer services representative a one Mr Juan Carlos attitude was disgraceful this man’s arrogance was unbelievable.... I would honestly recommend this man is reprimanded or dismissed as the customers you will lose from his sheer arrogance is unbelievable. I was the only customer at the desk and it took over 30 minutes to collect my vehicle he kept speaking about €700 access I informed him I read all the terms and conditions with reference to higher car and was fully aware of the deposit holding charge of 1100 Euro which was not a problem but he insisted on telling me about scratches breakdowns etc and at one point even pretended to leave for 10 minutes while he checked the car and he had a phone on the desk he was insulting my intelligence, pick phone up ring he was deceptive and constantly lying and even refused to give me the car twice I don’t know what game he was playing but this was extremely frustrating and insulting bordering on disgraceful .. Photo attached of his dawdling with the numbers 1100 and €700 tried to explain it was an access or damage I should take on more insurance I have hired 15 to 20 vehicles from all different Car Hire companies in Malaga airport even from Recordgo before and I never take extra insurance ever. The vehicle was not clean ,fuel gauge indicator just on full and key battery fob low warning indication up ... Spoken to the three RECORDGO representative at collection a man ,told him !! he looked uninterested and shrugged his soulders to say (AND/SO) his answer don’t have any batteries ...this is serious as to have the vehicle not start when miles from Malaga would be a serious issue for us . Drove to Estepona (No Aircon)some 80km fuel just above 3/4 ....hard ride so checked air press 3 tyres 1.6bar(23.2psi) 1 tyre 2.5bar(36psi).....inside for door inner arch OS manufacturers correct tyre pressure 32-36psi ...I put correct air in tyres ,valet inside and power washed myself and topped to full,full ie indicator was 2-3mm passed the full line .... I could drive 50/60 km before that gauge moves as everyone knows ... Recordgo response free vehicle upgrade from Patricia G Customer Services.... NEVER AGAIN USE THIS COMPANY :RECORDGO Deplorable and disgraceful behaviour from there arrogant service representative.

— Springdene • May 19, 2026

Cheap, but tinny and underpowered vehicle. Hard to find desk at arrivals (tho seems to be an airport issue rather than company-specific). Main problem was a horrific car cleaning fee that was imposed - 150 EUR because it had rained (so the car was muddy, despite only driving on roads) and leaving a few crumbs inside.

— TomI • Catania, Italy • November 2, 2025

Very nice, clean car. Process was straight forward. Helpful staff.

— Fran Bridgend • Alicante, Spain • October 29, 2025

Arrived 40 minutes early rental company mentioned car was not ready instead they offered me two alternatives wait or have an upgrade for a very low price to pay took the upgrade and all good.

— Spider Mick • Barcelona, Spain • September 22, 2025

Helpful & friendly staff. Easy to collect car & return it. Good experience with peace of mind from Reduce my Excess.

— Pudcfisher • Alicante, Spain • September 14, 2025

Hired a Kia Sportage or Similar from Record go T1 in Barcelona. The office was very busy and waited 15 minutes in the hot car park to collect the car. The attendant was friendly but there was a mandatory €55 breakdown service you had to take if you didn't take their €250 excess (which I didn't as I had ReduceMyExcess). The car was fine, no issues. Upon return the car park was easy to find and after another 10 minute wait the attendant checked the car over and there was no issue. My view is they are a bit Ryanair, look cheap but try to get you with extras. I would use them again but would factor in the "extras" when comparing to others.

— MiddleAgedDad • Barcelona (BCN), Spain • September 3, 2025

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— Angela cm • Bilbao aeropuet, Spain • August 11, 2025

Friendly and very helpful

— Brizee • Palma, Spain • July 23, 2025

Pick up from the airport was quick and so was the process for collection of the car and it's return. Fuel supplement was refunded promptly

— CitizenSmith • Bilbao, Spain • July 18, 2025

Had the experience of renting a Mercedes v 250 for 4 days with comprehensive insurance. After the end of the rental 2 days later 125 euros were withdrawn. Wrote to get an explanation. The answer was that I had driven 1400km, which is more than the mileage limit. But I did not drive more than 350km. Asked to check gps trainers and previous documents on this car. Responded that there is no basis for a refund. My mistake was that I did not check the mileage specified in the contract and in fact when I picked up the car, and it was on the car for 1000km more. Be more careful when renting a car from this company.....

— Vitalii • Airport Barcelona, Spain • July 6, 2025

Had the experience of renting a Mercedes v 250 for 4 days with comprehensive insurance. After the end of the rental 2 days later 125 euros were withdrawn. Wrote to get an explanation. The answer was that I had driven 1400km, which is more than the mileage limit. But I did not drive more than 350km. Asked to check gps trainers and previous documents on this car. Responded that there is no basis for a refund. My mistake was that I did not check the mileage specified in the contract and in fact when I picked up the car, and it was on the car for 1000km more. Be more careful when renting a car from this company.....

— Vitalii • July 6, 2025

The experience was good. However, you need to have time as it is off site. An additional 30 mins.

— Simon • Sevilla, Spain • May 30, 2025

RG ignored the Car voucher issued by Easyjet and issued their own contract. They refused to accept my own excess policy and gave me three of their own insurance options , I choose the cheapest at 222.50 euros

— Frank Smith • Palma de Mallorca airport, Spain • May 23, 2025

RG ignored the Car voucher issued by Easyjet and issued their own contract. They refused to accept my own excess policy and gave me three of their own insurance options , I choose the cheapest at 222.50 euros

— Frank Smith • May 23, 2025

Good service, nice car

— Gaz • Malaga, Spain • May 22, 2025

Very difficult to locate at first as they are not in the Terminal, but in the main car park, Level 1. They are very efficient and also quite friendly, Both the booking process and collection were very easy, as was the return at the end of the hire period. Recommended.

— Mackem Col • Barcelona, Spain • May 12, 2025

got an upgrade on the car for free, the car was of excellent quality and condition

— bill • palma, Spain • April 9, 2025

First time using & hopefully not the last. Instructions on where & when the pickup would happen were spot on. Three assistants on the desk so waiting was minimal. Even though the usual CDW was offered, it wasn't forced. Slight upgrade on original stated car which was also very clean but they still advised us to take pics for our records. No hassle hand back, dropped keys off & transport was waiting to return us to airport less than 5 mins away. Received an ‘all clear’ report back within 2 hours. 5*

— Record Go (Smoothly!) • Lanzarote, Spain • April 3, 2025

BEWARE Record Go car rental users. Record Go are a deceitful, dishonest, fraudulent company who will con or scam you at every opportunity. Their staff can be unfriendly, aggressive and will try to intimidate you into taking their insurance and other extras when you arrive which are ridiculously highly priced. If you do not take their insurance it is possible you will be given a car which has been damaged with some of the damage hidden, discreet, difficult to see and not recorded on the contract you sign. They are hoping you will not notice all the damage and when you return the car you will be charged compensation which will be more than you could imagine. They will also dispute any photos you take and if you want the car inspected by one of their agents in your presence when you return the car (which you should always do) and an excuse is made that it is not possible or not needed then you are probably lined up to be scammed. Their cars are not inspected honestly and thoroughly on their return. Damage to locks even though they work and are under the 4cm rule are not reported but used to charge you for the damage. They will send you photos of the damage you are supposedly responsible for, but these photos could have come from a different car with the same colour, as no number plate can be seen in some of the photos and you have by now probably left the country. Without doubt they often operate pre-planned scams to those who do not take their extortionately priced insurance which costs more for a week than one would normally pay a year for their own car. There are rental car companies that offer car rental with full insurance at less than half the price of Record Go and if Record Go are the only option you have to rent a car I would strongly recommend you either use the bus or walk. This review has come from self experience, they are truly another car rental company to avoid as well as Goldcar.

— Hurricane • Majorca, Spain • February 17, 2025