Thrifty
Onerous identity proof despite being a previous customer. Car not ready at appointed time. Car was automatic not manual. A minor scratch on a wheel hub was not picked up by the hiring office nor by me but was discovered at return. This was not caused during the hire and must have already existed. £125 was deducted from my deposit but no advice given as to this deduction at any point. Altogether extremely unsatisfactory.
Easy and quick service nice car ,the same model i asked for.
Good car in good condition. Speedy returns process
Car ok, but they automatically tried to add CDW, so be aware of this
5 Minute wait at Pickup, but once at the desk, pickup was efficient without excess nonsense. The team member was polite, professional and had a sense of humour. Return was just as good, no issues.
Everything fine. My only issue was that Easyjet changed the time of the return flight after we had booked the hire car so I had to pay an extra day's car rental
High cost of rental. The fact my credit card had an extortionate sum held against it, for your risks and excess amounts. You should factor these into the price of the rental charge. You do not accept any risk for renting out the car. I had to take out a separate insurance policy with another company to cover ME against YOUR risks. Totally unacceptable!
Thrifty pick up & checkout was a breeze, very helpful and polite staff. While I did not get the car I booked it was like for like and brand new with hybrid which saved on fuel costs! Definitely use again. On check out I left my phone on the counter, my wife rung it and they answered and kept it safe for my to go retrieve. Thanks!
Compact car we ordered wasn’t available so we were upgraded to a bigger car. Car was fine, but would have preferred a slightly smaller one really.
All went well. Car was similar to one we had ordered.
The most striking thing was the friendliness of the staff. They were prepared to spend time with us and explain issues we raised. For the range of car we hired they were by far the cheapest on offer. On the downside there are a number of small print clauses easily missed. In particular an age (over 70) charge.
No office in the Car Hire Hall only a little sign saying go up to office in the car park. Pick up was a little disappointing, they were very keen on selling their own excess insurance, even to the point of saying breakdown cover not included if you didn't purchase. Paperwork did not have any indication of the existing damage to the car and the car was parked in a very dark area making it difficult to see. They were also very fussy about returning the car full and said they needed to see the receipt of where you filled up. On return, there was no one in the office and had to drop off the keys in the key box, was half expecting some additional charges to be made, but, deposit has been returned in full. Overall, the car was nearly new, clean and well priced, but, probably wouldn't use Thrifty Car Hire again.
Vehicle was fine, but they charged for services I did not request.
Used a company Carney to book car, it was only after paying, I received an email from Thrifty informing me there was a 1300 excess, if I had known this I wouldn’t have booked, I couldn’t cancel Car hire pick up in Tomar was Hertz? They informed me excess was 900 euros ??? My credit card had maximum of 850 euros so I wasn’t allowed to take car until I paid 110 euros for their insurance, they also took 120 euros for a deposit which they didn’t inform me they had done, a complete disaster
The Hertz (Thrifty) staff at the airport were welcoming and efficient. Every part of the rental terms were clearly explained to me. I told them I had taken a voluntary excess policy with « Reduce my excess » and they accepted this.
Good
There appeared to be no Thrifty employees, but Hertz appeared to take responsibility and were most helpful.
Nice car, helpful staff, no hard sell
Really good, collection a breeze, very smart car, detailed the damage and e mailed it to me prior to driving. Quick returns. Definitely recommend ( booked through Holiday extras)
HELPFUL AND FRIENDLY STAFF FREE UPGRADE !