Thrifty
Customer reviews for Thrifty
HELPFUL AND FRIENDLY STAFF FREE UPGRADE !
— KHAL • November 8, 2025Onerous identity proof despite being a previous customer. Car not ready at appointed time. Car was automatic not manual. A minor scratch on a wheel hub was not picked up by the hiring office nor by me but was discovered at return. This was not caused during the hire and must have already existed. £125 was deducted from my deposit but no advice given as to this deduction at any point. Altogether extremely unsatisfactory.
— Semaphore • October 9, 2025Onerous identity proof despite being a previous customer. Car not ready at appointed time. Car was automatic not manual. A minor scratch on a wheel hub was not picked up by the hiring office nor by me but was discovered at return. This was not caused during the hire and must have already existed. £125 was deducted from my deposit but no advice given as to this deduction at any point. Altogether extremely unsatisfactory.
— Semaphore • October 9, 2025Good car in good condition. Speedy returns process
— Bubblegum • September 22, 2025Easy and quick service nice car ,the same model i asked for.
— Carman • September 22, 2025Car ok, but they automatically tried to add CDW, so be aware of this
— Rodders • September 20, 20255 Minute wait at Pickup, but once at the desk, pickup was efficient without excess nonsense. The team member was polite, professional and had a sense of humour. Return was just as good, no issues.
— toodark • August 20, 2025Everything fine. My only issue was that Easyjet changed the time of the return flight after we had booked the hire car so I had to pay an extra day's car rental
— Gardie • July 30, 2025High cost of rental. The fact my credit card had an extortionate sum held against it, for your risks and excess amounts. You should factor these into the price of the rental charge. You do not accept any risk for renting out the car. I had to take out a separate insurance policy with another company to cover ME against YOUR risks. Totally unacceptable!
— Richard UK • July 18, 2025High cost of rental. The fact my credit card had an extortionate sum held against it, for your risks and excess amounts. You should factor these into the price of the rental charge. You do not accept any risk for renting out the car. I had to take out a separate insurance policy with another company to cover ME against YOUR risks. Totally unacceptable!
— Richard UK • July 18, 2025Thrifty pick up & checkout was a breeze, very helpful and polite staff. While I did not get the car I booked it was like for like and brand new with hybrid which saved on fuel costs! Definitely use again. On check out I left my phone on the counter, my wife rung it and they answered and kept it safe for my to go retrieve. Thanks!
— J..... • July 10, 2025Compact car we ordered wasn’t available so we were upgraded to a bigger car. Car was fine, but would have preferred a slightly smaller one really.
— Jude • July 4, 2025All went well. Car was similar to one we had ordered.
— Doc • June 23, 2025The most striking thing was the friendliness of the staff. They were prepared to spend time with us and explain issues we raised. For the range of car we hired they were by far the cheapest on offer. On the downside there are a number of small print clauses easily missed. In particular an age (over 70) charge.
— Cml • June 2, 2025No office in the Car Hire Hall only a little sign saying go up to office in the car park. Pick up was a little disappointing, they were very keen on selling their own excess insurance, even to the point of saying breakdown cover not included if you didn't purchase. Paperwork did not have any indication of the existing damage to the car and the car was parked in a very dark area making it difficult to see. They were also very fussy about returning the car full and said they needed to see the receipt of where you filled up. On return, there was no one in the office and had to drop off the keys in the key box, was half expecting some additional charges to be made, but, deposit has been returned in full. Overall, the car was nearly new, clean and well priced, but, probably wouldn't use Thrifty Car Hire again.
— DW_Poulton • May 6, 2025Vehicle was fine, but they charged for services I did not request.
— TG • April 3, 2025Used a company Carney to book car, it was only after paying, I received an email from Thrifty informing me there was a 1300 excess, if I had known this I wouldn’t have booked, I couldn’t cancel Car hire pick up in Tomar was Hertz? They informed me excess was 900 euros ??? My credit card had maximum of 850 euros so I wasn’t allowed to take car until I paid 110 euros for their insurance, they also took 120 euros for a deposit which they didn’t inform me they had done, a complete disaster
— Debbie • April 1, 2025Used a company Carney to book car, it was only after paying, I received an email from Thrifty informing me there was a 1300 excess, if I had known this I wouldn’t have booked, I couldn’t cancel Car hire pick up in Tomar was Hertz? They informed me excess was 900 euros ??? My credit card had maximum of 850 euros so I wasn’t allowed to take car until I paid 110 euros for their insurance, they also took 120 euros for a deposit which they didn’t inform me they had done, a complete disaster
— Debbie • April 1, 2025The Hertz (Thrifty) staff at the airport were welcoming and efficient. Every part of the rental terms were clearly explained to me. I told them I had taken a voluntary excess policy with « Reduce my excess » and they accepted this.
— Fran • July 1, 2024Good
— Andy • June 22, 2024
There appeared to be no Thrifty employees, but Hertz appeared to take responsibility and were most helpful.
— Easyarris • February 13, 2024Nice car, helpful staff, no hard sell
— Rife • November 18, 2023Really good, collection a breeze, very smart car, detailed the damage and e mailed it to me prior to driving. Quick returns. Definitely recommend ( booked through Holiday extras)
— Rich w • November 7, 2023Efficient - helpful
— Alan • September 18, 2023Quick service good car. Best so far
— BobbyB • October 5, 2022Cars ready . Easy to find . Staff pleasant . Easy return
— Lizzie • September 4, 2022Thrifty franchise actually shared with Hertz. Brand new car, helpful friendly staff, collected from office in centre of Marbella, pick up and drop off from a nearby underground car park.
— Yorkie • July 27, 2022We hired through thrifty but picked the car up from hertz. We collected the car from an underground car park late at night, we we given paperwork details damage to the car at the hire desk, but the lady in the pick up area was did not go through this with us. On returning the car the man went all over the car with a touch picking out every scratch and then tried to charge us for a small dent on the bottom of the passenger door. Luckily my husband had taken a video of the car before we took it and it was clear the damage was already there and they were trying to pull a fast one. He agreed there was nothing to pay. Always take a video of the car inside and out before leaving as the are all dodgy in my experience and want to charge you for anything they can.
— Justine • July 9, 2022All went well.
— boris • July 6, 2022Excellent service and car was new and clean on collection. Good value for money.
— JW • July 3, 2022Excellent service, save for car park drop off at the end of my holiday, when no attendant was present. I subsequently handed keys into the agent in Arrivals who was most apologetic. The check-in was extremely smooth and pain-free however. My rating would have been 10 if the drop-off would have been equally smooth.
— Shaun • April 21, 2022Stated pickup at arrivals Hall, they had moved to a new building at least 300 yards away, my wife and I are 76 and 77 years old Signs were not very good
— Norman • March 6, 2022Efficient, friendly service
— Jkdriver • October 12, 2021Quick, easy, cheap. Cannot ask for anything more.
— Steve from Herts • August 31, 2021A1
— Rock • June 2, 2021We had a car last week from thrifty in Sheffield last week and we the car was not bad. I what back with it on Saturday 15th August and they said I have scuffed the two alloys and I scoffed a door. When I what to pick up the car they said they have done the check and they said I don't need to check it. They sent me some pictures and the scoffed alloys looks a bit on the rusty side to say it was done last week same people I have been chatting to say that the alloys
— Alan Wilfred Wright • August 20, 2020Were very attentive and pleasant. Although car was not ready and was dirty.
— carbootman • March 2, 2020Very good and quick
— Bobla • February 16, 2020Very good
— Bobla • February 16, 2020Young driver charges are ridiculous, three times any of the European companies. Their charges resulted in us paying double expected charges. This was for a 24 year old, I don't believe their excuse that insurance charges are so high for someone that age. Never again!
— Suse • February 1, 2020
Very helpful and proactive. Quick, efficient and courteous.
— Ben • January 24, 2020Beware hidden charges. I told them I had insurance for my excess but they charged for it anyway. They then said it was the deposit when I signed the papers. Hence I ended up paying twice! Beware!!!
— Will • January 19, 2020Everything went great , no problems really nice to deal with, great selection of cars at very competitive prices. Had to return the car after 1 day instead of 4 due to family illness and they refunded me for the days I didn’t use the car without me even asking. Great people to dal with in Inverness
— Alangas • January 8, 2020Very efficient and pleasant to deal with
— Henry P • January 2, 2020They were very helpful and were able to meet my needs. Staff are really friendly and I will do business with them soon
— Thelma • January 1, 2020It's just a lesser hertz. A bit cheaper. With limited mileage (but was enough for me). All in all, good.
— Alex • December 2, 2019Great. Easy to deal with and no hassle when we said we had annual travel insurance. Car was clean and no issues.
— AndyC • November 25, 2019Felt the person at the hire car company really only wanted to sell me extra insurance and kept telling me I wasn’t covered for XYZ, which I knew I was
— L from Brighton • November 14, 2019Booked and paid for a small manual hatchback. Received a large automatic sedan. According to the guy at Thrifty, all of their cars are automatic. They put a 350JOD deposit on my credit card, which was refunded when I returned the car. The car was a bit rough and ready with lots of paint scuffs and a front bumper that wasn't properly clipped on on one side following a previous renter's prang. Nevertheless, the staff were friendly and honest and I would recommend them.
— James • November 7, 2019Efficient service, no waiting at desk. Car ready and waiting.
— JB • October 21, 2019No issues with my rental. Car model slightly older than other more expensive companies but the car was fine
— Jjlee • October 20, 2019Fast friendly efficient and English spoken
— Mojo • October 19, 2019Unhelpful, surly and unprofessional.
— Mr Squirrel • September 27, 2019No problems experienced. Good new car.
— Mac • September 25, 2019Lovely car and lively people at airport
— Lola • September 24, 2019This was a good hire and would book with them again. The only drawback was the charge they tried to impose was of driving into another country, which we were not informed of. Staying within 4kms of the Austrian border it was almost impossible that at times we went briefly over the border.
— Sir Savealot • September 13, 2019Great deposit price, good customer service. Thanks
— TJ • September 12, 2019Brilliant
— Bridie • September 11, 2019Hertz/Thrifty were fine, all went well
— Colin • September 2, 2019Very slow service at airport for collection, one desk on the Hertz desk out of the 5. Took 1.5 hours to get served! Car was ok except they had not checked the tyres and all 4 were half flat! Inside of car not especially clean but otherwise in good nick.
— TJ • September 1, 2019
Good, efficient service. Helpful staff. Clean car. reasonable price. No problems.
— Grimbold • August 27, 2019No hard sell on extra insurance at desk, seemed a good inclusive deal I had via Expedia with no excess.
— JET • August 11, 2019Excellent
— RL • August 4, 2019Ok tried to get us to take out extra insurance, said the one we had with you wasn't enough
— PIA • August 4, 2019Good car & easy pick up from airport
— Traveller • July 29, 2019Great prices and decent service
— Bish • July 29, 2019The car hire company was ok. We had to wheel our luggage accross the carpark at the airport to reach the office. The first car they gave us had a huge dent in the passenger side wing (we felt this was an odd thing for them to offer us), we refused this car and asked for another, which they gave us. The car was good and nippy (it’s best to have a smaller car in some parts of Ireland as the roads can be narrow in many places). A shuttle bus was available to take us to the terminal once we dropped off the car. A good experience overall.
— Gaelforce • July 15, 2019Thrifty claimed that we had scuffed the underside of the bumper of the car i.e. under the car. The scuffs were not visible unless you got down on the ground and looked underneath the front bumper, which, regrettably, we did not do on pick up as I am confident they pull this on everyone. We did however, on pick-up, point out a big scratch on the side of the car (which they had told us was completely undamaged) which they said was just wear and tear. They charged us £60 for the "bumper damage" despite us thoroughly disputing the charge - they just stole it from our deposit and said it didn't matter as we had insurance to cover it so we shouldn't be bothered. Completely outrageous attitude. This was our first and definitely last time using Thrifty.
— Suzy • July 11, 2019The wait to collect the car was excessive as there was insufficient staff at the desk. The car was okay and the service on return was fine.
— Eric • June 29, 2019Apart from 20 min wait to collect car straight forward
— vive le Brexit • June 23, 2019Thrifty is the worst rental company I have ever used. Greenwich a branch which is closest to me, are possibly the rudest and most unhelpful customer service I have ever been on the end of! After making a complaint to the head office I was give a messily £12! Name and shame is the only way to show this company up for what it is. Complaint was dealt with by Misbah Abid Customer Service Supervisor Thrifty Car and Van Rental Stay away at all costs and go for one of the more well known rental companies!
— Adam • June 18, 2019Thrifty is the worst rental company I have ever used. Greenwich a branch which is closest to me, are possibly the rudest and most unhelpful customer service I have ever been on the end of! After making a complaint to the head office I was give a messily £12! Name and shame is the only way to show this company up for what it is. Complaint was dealt with by Misbah Abid Customer Service Supervisor Thrifty Car and Van Rental Stay away at all costs and go for one of the more well known rental companies!
— Adam • June 18, 2019Desk in the airport was quick and efficient. Collected car from parking, which is a reasonable distance away, but there didn’t really seem to be any staff at the collection point to check the car over with. Fortunately the car was brand new, so there was no existing damage. Return procedure was quick and easy.
— Andy • June 16, 2019Online pricing policy unfair...good customer service at airport to resolve issue.
— Granty • June 13, 2019The car was a lot smaller than I wanted.
— Bobby • June 8, 2019Excellent service as is usual. Quick and friendly staff. No problems.
— Loui422 • June 6, 2019Staff member at reception was cheerful and helpful. Vehicle was just the job and had no problems. Counter staff on return to Darlington branch where just as cheerful. Will use again and I have no problem recommending to others.
— Loui422 • June 6, 2019Great service- friendly, helpful and competent
— Me • June 4, 2019Found very professional and courteous only gripe would be the very high pending deposit they put on your credit card but other than that very happy the car and the service
— Mickey doodle • May 29, 2019New minibus , brilliant service
— KENT • May 15, 2019
No problems at all
— thebearman • April 1, 2019Very poor customer care. They gave me a car with a puncture that you couldn't see when the car picked up but shown straight after I drove away. They said I should have picked it up when takingthe car - and charged me excess!!! Outrages!!
— Grace • March 19, 2019Take your own pictures of everything before and after, and if you're referred to them via an insurance company, lean on the insurance company for complaints. I would also recommend that you insist someone meets you when you're handing the car back, rather than risking receiving a call a day later. I don't recommend at all, I don't want to put all my personal details on here, but after reading the TrustPilot reviews, we felt certain they'd try something funny, and we weren't wrong. Very poor experience altogether.
— Julie P • February 19, 2019Good price and service. Booked an "Premium Estate vehicle" on the basis of web site saying it fitted 3 large cases and 3 hand luggage - when arrived they said our 3 "large" cases where bigger than normal which surprised me as .they are normal "suitcase" for airline travel - in any event they upgraded us to larger car for no additional price.
— Neil • January 17, 2019- — Verified reviewer • August 20, 2018
The online Thrifty price quoted was not respected at the desk when arriving in Dublin. CDW and Theft insurance were added which more than doubled the rental cost. Our past experience was that these are included in the basic hire charge.
— Disappointed • July 21, 2018I have used enterprise in the past, do not be fooled by the American customer service nonsense. Thrifty was head and shoulders above on that score. I was looked after by one person, he was an extremely professional, personable, affable chap who did the job with no hassle. Thrifty were also half the price of the so called big rental firms, I will use them again.
— Deano • June 7, 2018Very poor service. The airport desk was confused about our booking and we were sent to the Thrifty depot. The officer at the depot was very pleasant, but when asked to change our booking to an automatic from a manual, said he could provide us with a car but did not explain the huge difference in cost ie nearly 150% more. The car we got was terrible as it’s tyres were illegal and it also made a weird noise. We were in a rush so could not stop to complain, but when we complained on our return, the person checking the return showed a complete lack of concern. We note that Thrifty at Shannon has the worst reputation of the companies at the airport. We have resolved never to use them again.
— Lblax • May 8, 2018Not impressed. Had to wait over an hour at the pick up desk to be seen, even though it was prebooked. Not even an apology when my number was eventually called
— Bella • April 10, 2018Great price, friendly service, very easy - all good
— ktkanne • March 22, 2018Great price, easy to use service, I would highly recommend this service.
— Kev • February 17, 2018Good & quick service, but had to pay extra for breakdown cover as France (final destination) was not included , ok no Switzerland!
— Vik • February 15, 2018Although the van ordered was not available, the replacement was very good. Also, although "the System" would not allow us to book online, the phone was answered quickly (unlike Europcar, for example), and the staff were very helpful. At the depot, everything was very efficient, with experienced staff. Recommended.
— JC • February 1, 2018Friendly, efficient, helpful service and a good value car hire.
— Rich • January 13, 2018Very helpful and caring
— kate • December 10, 2017Didn't have to make a claim, but they were very easy to deal with and quick to respond to questions while out of the country. Would use them again
— Erin • December 4, 2017Was told the car hire was fully inclusive of excess insurance only to go and pick it up and told they couldn't offer the excess insurance because I was under 25. Found this at short notice and made me feel much more comfortable during the hire.
— Minnie • November 12, 2017I arrived around 10:30am on a Sunday. There was only one person ahead of me in the queue. The pickup process was straightforward and I got to check the existing scratches on the car before proceeding. They were going to charge me EUR 160 to reduce my excess, but using this website I got the same cover for around GBP 17.
— Stratabow5000 • October 30, 2017Simple and effective
— Lindsay • October 10, 2017First class service from 'Reduce my Excess': prompt, hassle free reimbursement for the outlay we incurred following minor damage to the car. Would recommend them without hesitation as we would take out excess insurance with them again when we need it.
— DT Man • September 29, 2017
car was as expected agent was knowledgeable and spoke good English
— SilverJohn • September 26, 2017Reduce my excess were excellent value for money and the process of securing it was really easy.
— Nic • September 24, 2017Great location outside terminal 3. Fast service & helpful staff.
— Charlie • September 2, 2017Paid 20 dollars to skip cue , cue was 90 mins long also we waited for a ford SUV escape for over a hour however had to take Nissan as were to,d no more Ford to day
— Malla • September 1, 2017Excellent shuttle bus system to and from the hire car depot. Very speedy. Concern engine light came on during our trip and had to phone to check all ok. Said was due a service. Return of vehicle very easy and no extra or hidden charges. We booked this car hire through Rental Cars and would use both again.
— KP • August 30, 2017Does not present true cost of the car hire on the website, so you are forced to pay more on arrival. Does not explain terms and conditions properly to customer.
— sasa • August 30, 2017Great company with good value prices would recommend to everyone
— Shan08 • August 28, 2017Excellent service, prompt pick up and delivery x
— Janeyc12 • August 25, 2017Great price. Poor service. Booked a small manual car. Was 'upgraded' to a very large automatic car. They try and push excess insurance on you and it seems their main goal is to milk customers by selling extras and overcharging for damages (I had no damages but I believe this is how they work.)
— Rob • August 21, 2017We had no accidents so not much to say. Buying the insurance was straightforward. Thrifty were good too.
— Portugal2017 • August 20, 2017Firstly when we arrived at the car hire desk there was no queue, unlike the budget car rental desk next door who must have been waiting hours. We had hired a Vauxhall Astra type vehicle and we had a nice surprise when we were given a Mercedes A class AMG Line. Excellent service. The only downside is when you are asked to inspect the vehicle to confirm the damage recorded on it the car is parked in the dark as it is an underground carpark so it is hard to see any damage. Luckily we didn't have an issues.
— Nelspeed • August 18, 2017Checked car out on arrival and found it was damaged. Went back to the office and reported it. The paper work was immediately adjusted and no problems on returned about the damage.
— Car girl • August 9, 2017Very good value for your money. Will be using again definitely.
— Kal • August 4, 2017They seemed v helpful, professional, genuine, and not trying to "rip you off"! So when the car was damaged, by someone else, l hasten to add, although we had taken excess insurance back in Britain, they had a straight forward set of charges for this. They also provided us with the the relevant invoice, to give to our excess insurance company. They seemed honest. But we have await our next credit card bills....!
— Nick • July 22, 2017Competetive price with good sale reduction. Staff showed some flexibility with return time for this occasion after talking to the manager
— RedCar • July 22, 2017booked a ford focus 1.4 or 1.6 got a seat leon 1.2.told the were the same group.when has a 1.2 engine been the same as a 1.6????.
— ILIKECHEAP • July 21, 2017Long wait at the counter when picking the car up (over an hour), and odd extras on the final bill which I'm still discussing with them. Car was OK though.
— Keith • July 20, 2017Seemed like good cover for the price, luckily didn't have to claim so can't comment on the claims process.
— LynneD • July 19, 2017Excellent service.. well worth the peace of mind. Would use again.
— Stephie1 • July 19, 2017Reception desk process efficient and friendly and only a small Q. Car offered at first was not as booked (it was a smaller model) so I declined and insisted on having the size of car I booked. Car handover very sloppy - I was asked to sign the condition form for the car before I had even seen it. I found some minor damage not included originally. Return of car easy and no deductions. I was asked to produce a receipt (which I had) for the fuel I bought to return the car with a full tank.
— Viblue • July 6, 2017
Pleasantly surprised how simple and straight-forward it was to compare what was covered and take out insurance for myself and a second driver. Great
— Midlander • June 27, 2017Quick and easy to pick up and return. Good quality car giving us just what we needed
— Rich R • June 24, 2017Speedy collection and return with friendly staff that didn't try to sell you anything you didn't want.
— Gollygosh • June 23, 2017Excellent company. I had to make a claim, filled out 1 form and sent of the documents and received the money quickly. Will use all the time from now.
— Harry • June 23, 2017Renting cars in the US is easy. No trying to rip off etc. In Spain there's always a risk. Easy to pick up and drop off.
— Londonandre • June 23, 2017efficient and friendly service but did not have renegade jeep I wanted. Gave me an audi a7 which was fine though.
— baz • June 23, 2017Great experience, great customer experience!
— Dazza • June 23, 2017Half hour queue at pick-up desk, car hadn't been washed at all. Doubly disappointing.
— SM • June 23, 2017No Problems
— Neil • June 23, 2017produced my reduce my access policy and after that they did not push me to take out extra cdw cover
— les • June 23, 2017Excellent quality and service. Good value.
— PeterB • June 23, 2017
