Avis
Customer reviews for Avis
Booked Avis car through Opodo.. Avis at Montenegro refused to accept any proof that the booking included insurance, saying that if it wasn’t showing in their system, customers were forced to take out their insurance which, on its own, was far more expensive than the original booking.
— Never Again Avis Customer • June 25, 2026Friendly and helpful staff but significant superficial damage to vehicle upon collection, the majority of which had not been logged
— graham tyreman • May 22, 2026Easy pick-up at the airport. Return even easier with a key-drop. Nice little Fiat hire, perfect for narrow Jersey roads. Car was in good condition and clean. They don't however tell you they will charge fuel up front. Apparently, this is to comply with Jersey laws, but informing you in advance would be an idea.
— Soup_Dragon • May 19, 2026Exceptionally good service. My first experience of Avis. Slightly dearer than other car hire firms but speedy efficient service with an upgrade given since it was my first time. Returning the car was also a very smooth experience.
— Teejay • May 19, 2026Did not seem interested when I asked them to have an automatic and pay the difference, even though I informed them I had recently had knee surgery. Also there was no one at the return station and no clear indication of what to do. There was a note on the door of the cabin although this was closed and the whole area was in the dark
— Dave • December 23, 2025Good
— Peachy • December 3, 2025Straightforward
— Statto • November 23, 2025Despite having Avid Preferred, the automatic check in dd not work. They rushed me to sign on the tablet they showed me and didnt give me time to read the details. They also charged more than the agreed price for the rental
— SG • November 14, 2025Despite having Avid Preferred, the automatic check in dd not work. They rushed me to sign on the tablet they showed me and didnt give me time to read the details. They also charged more than the agreed price for the rental
— SG • November 14, 2025Prompt Service at desk and had car within 5 mins
— Bertie • November 7, 2025Avis are great, always great service however I purchased excess insurance from reduce my excess and their service was terrible. I did not get the excess coverage I wanted from them and my emails went unanswered by “Chloe” even though I expressed my concern that I did not have sufficient coverage particularly in the case of collision damage waiver where I had an excess of £1500. I will be writing a formal complaint about the lack of response to my concerned emails.
— Terrible Service • November 2, 2025I was not impressed. In fact, if it hadn’t been for the recommendation I received from someone else who is hiring at the same time, to use yourselves to insure against the excess, I would not have gone ahead with hiring the vehicle. The first problem was trying to find and get to their office. I appreciate it wasn’t Avis‘s fault but there was very little signs and some point in the wrong way you have to go out of the terminal and then back into the car park that in itself was very distressing. We had to wait a long time to be served And yet they were empty desks but clearly not enough staff. Everything was going to cost extra and we had to go through a rigourous inspection of the car. This meant that we spent the whole time in our holiday worrying about whether somebody may bump into our car while it’s parked. So overall, I’m not sure that I would want to hire a car through Avis again.
— The Maltese Vulcan • October 18, 2025The company is essentially good but their attention to detail is not quite what it might be. I could collect my car without waiting using their Quickpass service which was efficient as was the return which was excellent. However, the car's gear lever sleeve was detached, the wrong rear screen wiper had been fitted and their was documentation and property belonging to the, presumably, previous hirer. Sloppy. No record of mileage had been taken resulting them wondering how I had managed to do over 3000km in 5 days.
— NickMontecucco • September 21, 2025Satisfactory but never go out of their way. Also as it’s France, opening hours can be sporadic and not necessarily when you might want to collect or return the vehicle. Insurance Excess was obscene and almost 2/3 price of the hire on top. This is pure price gouging.
— Sean • September 20, 2025We had a good vehicle in the class we requested. We were well attended by staff at the airport and the car was a Jeep Renegade automatic. Full of fuel and a good to car for all the travelling we did. Happy with the whole process. The only exception was upon returning the car there was a small fee to pay with no explanation as to why. That is not good.
— Maureen • September 19, 2025Great value
— Andy • September 19, 2025An excellent pick up and return service with clear instructions.
— DJD • September 16, 2025Very efficient at both pick up and drop off. The only issue we had was trying to get access to the drop off on our return as the roads around were very 'challenging'.
— Burngreen • September 15, 2025An excellent pick up and return experience.
— Treb • September 14, 2025Excellent - car was upgraded by several categories and no issues.
— DG • September 14, 2025
Everything was great, collection was smooth although it was dark so couldn’t clearly see the condition of car. We were offered cleaning of the car for 6 euro on return, which we declined as we were 4 adults using the car solely to get from the airport to our destination rather than the cost of a taxi. Prior to returning the car I shook and brushed the mats as where we had got in and out they were dusty with gravel etc. 2 people got out at the nearest petrol station, one to pay one to fuel as required. On inspection at the airport when returning the car we were told that the car was dirty! I couldn’t believe what I was hearing - I explained that this would have been purely from stopping to refuel and there was an insignificant amount of dust on the mat on the drivers side. I was told that this was in the terms of rental and I was given little choice to decline the charge as I expressed my disbelief in this decision. I was also asked to copy/forge my husband’s signature to accept the charges. I again expressed my disagreement with the accusation that the car was dirty at the main desk and again was dismissed with you accepted the terms of rental and had to pay 12 euros charge. The price to hoover out a clean car had doubled. I explained again that I disagreed with the judgement and was just told you accepted the terms of the agreement. I did not however accept the judgement of the inspection or how anyone could refuel a car and not then get back into it to drive!! Without leaving a single mark. I was really disappointed with the whole return process and explained at this point that I would be leaving a negative honest review. I will never use this company again.
— Wendles • September 14, 2025Good car, and no nonsense when returning it. Only negative were the queues to collect, despite doing pre-authorisation.
— Bobby • August 24, 2025All ok until you have a problem! Incorrect charge on final invoice compared to rental agreement. 1.1/4 hrs on hold on phone, followed by emails. They also charged €100 for a child booster seat and took half a hour to amend the rental agreement. Still not resolved. I would not use them again.
— Digger • August 15, 2025Upgrade car with only 1k on clock. Previous car from this company was a banger.
— Redhand • August 15, 2025Rental was fine but AVIS website, app, and customer service was a nightmare which remains unsolved.
— Pat • August 4, 2025Good, efficient service
— filmmakerphil • August 3, 2025Car was perfect. Collection was prompt. Although deposit was higher than some and car and key was returned via drop box deposit was refunded promptly without issue.
— Ollie • August 2, 2025Friendly and helpful service at pick up and drop off, good quality car - no hassle or nasty surprises!
— CP • July 23, 2025Did not return damage deposit of over £200 as it was charged to my credit card.
— Geekygreeky • July 21, 2025Good value, car was in very good condition and clean.
— CSB • July 19, 2025The queue to collect car was ridiculous and only one server. Took 90 mins. However, got a free upgrade and no extra charge for adding an extra driver. Not because of long queue though .
— Pelly • July 9, 2025excellent service, clean car, air conditioned offices at the airport which is only 100 metres from the arrivals hall
— astonflyer • July 9, 2025Avis prices are OK and I gain KLM Flying Blue miles. No rep. at the airport - keys handed over by airport service staff and returned to drop-box. All well and good unless you have questions about the vehicle. This was a new model Kia hybrid with all manner of bells and whistles which I expect many people, like me, are not used to. I simple operational checklist would be a bonus especially if one wants to turn off some of the irritating optional extras - e.g. lane centring
— Sillen • July 8, 2025Excellent service, both on collection and delivery and a convenient location for the city centre/railway station.
— Ian • July 7, 2025Had to choose the airport although it was not close to town due to restrictive hours on the city location The car was much larger than I asked for although a very nice new clean car, I struggled to park in the small Danish car parks. I believed id paid in full before I arrived yet had another £292 bill on my card when I left the office. When I queried this I was told it was roadside assistance and a full tank of fuel. The assistance was in my first bill so shouldn’t have been added. The fuel I was told even if I return with 1p of fuel missing id be charged for a full tank. They charged me for the bridge but when I arrived at the bridge it hadn’t been paid so I had to pay myself. They wanted me to sign that I was happy and seemed surprised when I would not. Waiting to see if refund any of my excessive fees after my complaint.
— Juliecoo • July 7, 2025Slow and unfriendly service on pickup, no one explained the car controls, no one there at drop off, excess charges at drop off almost doubled the price of the rental.
— Neil • July 2, 2025Slow and unfriendly service on pickup, no one explained the car controls, no one there at drop off, excess charges at drop off almost doubled the price of the rental.
— Neil • July 2, 2025Easy pickup at airport. Surprisingly easy drop of at Florence city office with dedicated drop off staff in car park.
— PT • June 22, 2025Unhelpful staff and badly prepared car
— Maple • June 18, 2025Unhelpful staff and badly prepared car
— Maple • June 18, 2025
No problems. No disputes.
— robin042 • June 14, 2025Apart from quite a long wait to be served the rest of the process was excellent. A very good vehicle in immaculate condition.
— Belch • June 12, 2025Absolutely fine. As usual feigned astonishment that I didn’t want their top insurance.
— Carcrash • June 10, 2025Excellent service and car, highly recommended!
— Fozzy Bear • June 7, 2025Downgraded to a 50000 car with bumps and scratches already. No where close by to refuel. No clear signage as to where car was located. Car had tyre warning the whole time. Not fixable by filling with air and no puncture
— JR • May 27, 2025Car was ready and waiting for us upon arrival.
— SSGMC walker • May 24, 2025The hand over and drop off were well run. I had to check up on a couple of details on the paperwork that were not quite accurate but the car itself was excellent, clean and in good condition.
— NJG • May 17, 2025Whilst I was given a brand new car with delivery miles it had little or no fuel, and I had to drive around looking for a garage at 8pm with the low tank warning light flashing!
— Rcrcbug • May 12, 2025Pick up could have been better if they had better signage to the QuickPass desk. Once at the desk very quick as was returning the vehicle.
— Kev • May 10, 2025Actual car itself was fine. Scam service though. A very, very hard sell of insurance (to the point they tried to say that the standard insurance doesnt actually cover anything) and then an outright lie that 'excess insurance isn't recognised in Croatia' - doesn't matter, does it, you claim back the excess in the UK if required. They also tried to tell me there was no breakdown assistance unless I paid for more insurance, despite this being clearly marked as included on my booking. Also, while I booked a baby seat, this wasn't even mentioned at check-in (luckily I'd had the foresight to bring my own in the end). As I said, the car was fine, pick-up of the actual vehicle was ok, but you need to hold your nerve at the front desk.
— DougG • May 6, 2025Quality service and great car
— Robbo • April 29, 2025They charged me more than the agreed price to cover the petrol in the car and said to bring it back empty. That was virtually impossible to judge so I ended up returning it with about the same amount of petrol as when I picked it up. Bit of a con really. The car was a hybrid Toyota Yaris, not very comfortable and constantly beeping about one thing or another. Generally unimpressed about a very expensive rental.
— Bigduggs • April 27, 2025All good
— Sean • April 26, 2025Fab
— Vet123y • April 17, 2025Very good - always excellent when using Avis. I had to cancel my trip and Avis fully refunded my money under the circumstances.
— Martin • April 8, 2025Very good - I like Avis. I wish their airport signage was better - all great to just pick up the keys from a kiosk in the car park but finding the car park kiosk - is tricky.
— Martin • April 8, 2025Avis usually good but this time both pick up and drop off were slow and inefficient - even as a so called ‘preferred’ customer - no real advantage
— Elaine59 • March 28, 2025Basic car, but Ib good condition
— Stevie • July 21, 2024Manual ordered , Automatic on collection ,had to wait 1 hour plus for correct vehicle. Not impressed .
— The fat man • July 14, 2024Very fast pick up of car, using facility to pre-authorise driving licence, no problem with car and very easy to return.
— Pete • June 27, 2024
Good service 👍🏿 easy to find
— Alanos • June 11, 2024Avis were very easy to deal with from booking to drop off. Very good value also.
— Shadsmum • June 2, 2024Got the car we wanted, no waiting for pick up at a very good price.
— Jackm • May 31, 2024No problems at all. Friendly staff.
— Kazza • May 31, 2024Great service. Desk at the airport took no time at all for the paperwork and the car was on site. Collection was easy as they had the car there waiting for me with a very friendly guy checking it over in my presence and noting any scratches etc. Returning the car was even easier with a short walk to the terminal.
— AP • May 20, 2024Very good and good price
— Car excess insurance • May 18, 2024Very good throughout
— Hillman • May 16, 2024Bog standard !
— Wolfram • May 7, 2024Confusing when checking in, as they don't make it clear if you are a registered user of the app, you can simply walk down to the car pick up point, rather than waiting 30 mins in a queue at the airport desk. Notwithstanding this, everything else was pretty as much as it should be.
— Scooterboy • April 16, 2024Apex actually though it is now part of Avis someone told me.
— Fred • March 18, 2024Only thing's wrong was a rear tyre partially worn on outer edge . Wipers very noisy. . The lady at the desk was very nice on pick up
— Patrick • March 7, 2024Very helpful and efficient providing me with a comfortable vehicle Thank you very much to Nadine for helping me with my last minute policy queries and extension
— KO • March 3, 2024Car could have been cleaner.
— Pagey • February 29, 2024Smooth pick up and drop off. Easy to manage in app.
— Twosh • February 10, 2024They didn’t accept the policy, they demanded an extra 36 euro a day or pay 2,000 euro. A wasted policy with remove my excess and a wasted car hire
— Disgruntled • January 18, 2024The Quickpass registration is brilliant. All details sorted before arrival at avis desk. Walked in, was expected, given my key and went out to car all in less than a minute. And a very good car. Will definitely use avis again. Highly recommended.
— Maxdog • October 17, 2023Quick and efficient, both on pick up and return. Good quality car.
— JamesH • October 13, 2023Excellent service. Fast exit from the airport.
— DeanR • September 30, 2023very long wait to collect car. They did not have the car I had ordered and gave me an "upgrade" to a car I did not want (I told them but that was all that they could offer). Returning the car was very smooth.
— DavidW • October 23, 2022Really helpful on collection and thanks to Bernadette for her help . It would have helped to have far better drop off instructions which we had to find from the web as it was a one way rental. We had a Honda CRV and it was very good.
— Crvhirer • October 16, 2022
Quick and friendly. I would recommend them
— Rich • October 13, 2022I realised, two days into the holiday, that they had signed me up for 'fuel up front' where you pay them for a full tank of petrol so that you don't have to fill the tank before drop off. I didn't have the energy to phone them but complained at drop off and they made me a very favourable offer which I accepted.
— David G • October 11, 2022Very straight forward
— Wheels • October 10, 2022A good start to the booking, in that the queue was very short to pick up the car, unfortunately however they didn’t have the car we had ordered, so they offered us an upgrade, which was appreciated, until they told us we would had to pay extra for this. They quickly retracted the demand for extra money after we complained to the manager. Once we agreed to take the car, I spent 10 minutes taking detailed photos and videos of the car inside and out, as from experience car hire firms will try to pin damage already on the vehicle on you when you return tue car. I wasn’t wrong, the car return guy found a teeeny tiny scratch on the bumper and said it was isn’t there when they gave me the car. I showed him a picture of the bumper that proved him wrong and he relinquished his claim. All in all, Avis isn’t bad and there are a lot worse out there, but you must take detailed pictures of the car inside and out on collection, or they will have you for damage you maybe didn’t do.
— Richard • October 8, 2022Very good and quick service
— Blue Bandit • September 22, 2022Great experience from booking online, though pick up and then return. Especially appreciated the smiling service by the staff at the airport.
— JCaswell • September 19, 2022Smooth and straightforward. No fuss/pressure/scare stories to buy their own insurance (a relief after my last experience with a competitor company). Easy out-of-hours drop off.
— AG • September 19, 2022The AVIS preferred service is quick and simple and no hard sell on the add ons. Have found this to be the case with AVIS wherever I have hired cars in Europe
— Pugliah adventured • September 19, 2022Very good. Upgraded us to a much better car without being ask to or requested. New, or almost new cars in excellent condition and fully cleaned.
— Maverick59 • September 18, 2022Not impressed.
— philip • September 16, 2022A TOTAL DISGRACE OF A COMPANY. Car was paid upfront in full before collection. They charged me £116 for a deposit which I’m still waiting fo get back. On return they wanted to charge me again for something which they couldn’t explain. I refused. Total joke of a company wanting to rip of customers.
— Dazza • September 1, 2022.
— Phil • August 26, 2022A lovely little VW perfect for the narrow streets of the island of Meganisi.
— Chris B • August 22, 2022An excellent all round service - the best I have ever had and would not hesitate to book with them again
— Jenzer • August 20, 2022Everything done efficiently did not try to sell me unwanted insurance
— Barnagain • July 26, 2022Easy booking, easy pick up, great little car. Got extra damage insurance independently as much cheaper.
— willsworthy • July 11, 2022At Jersey Airport, the car hire desks are in Arrivals and not Departures, that’s the first thing to note. At this location, Avis says that you should bring the car back with no petrol in the tank but that was ok as there was an indicator stating how many miles the remaining petrol would get you. There were no probs with the car except Avis had omitted to refill the windscreen washer water.
— Robbie • July 11, 2022Excellent service from pick uo to drop off
— Leon • July 9, 2022Very efficient and speedy process for collecting and dropping of the car. So much better than previous experiences with some other companies
— Ian • July 2, 2022Slick service. Great cars
— ClactonNick • June 30, 2022
I had a very efficient, friendly and good service from the Avis agency
— Beth • June 27, 2022Excellent service provided at collection and delivery
— Taller • June 26, 2022Quick, efficient and competitive price. Collected and returned vehicle within 10 minutes each time and a 5 minute walk to the rental desk.
— Gareth • June 21, 2022A car of the correct specifications in immaculate condition. The staff were friendly and easy to deal with. What more can you ask ?
— Montana Niner • June 18, 2022Car Good, Service at pick-up point not very good
— Scalemaker • June 13, 2022Too slow and too far away
— BrianR • June 8, 2022Pick up was slow. Everything else was great. drop off very easy. Car good.
— Ah • June 7, 2022good service, reasonable cost, car upgraded from VW Polo to Golf for free. Queue was short at airport but online check-in was n/a for one day and had to try again on next day when it worked well. Service desk was helpful at airport and return was simple. Also got clearance that there was no additional cost even before we left the airport on our return flight.
— chippyal • June 4, 2022Easy pick-up and drop off. Car was clean and ideal for the five of us.
— MikeA • June 2, 2022Expensive - they all are - but reliable and have integrity.
— NOT Hertz Ireland • May 29, 2022Upgraded our vehicle. Pre-registering everything beforehandf cut down waiting period. Hired through British Airways
— AM • May 27, 2022had to queue for 55 mins at the collection desk
— jim • May 25, 2022A very helpful assistant in Bilbao rearranged my hire days at no extra charge. I would have given them 10/10 if their office at Santiago airport was open at 7.30 am as advertised.
— Jon • May 18, 2022Professional and helpful. Pleasant and curteous.
— Bob • April 14, 2022Simplified check in with pre-completion on line. Efficient friendly staff. No faults at all.
— Arry C • March 2, 2022Very good car and service
— Audi sport • February 18, 2022Friendly people. NO aggressive selling of additional insurance. Efficient service, with minimal waiting on return of car.
— Blue-eyed boy • February 14, 2022Very speedy service. Pleasant staff at Car Hire Desk. Car in good condition. No issues
— JudyH • December 24, 2021All was good. They accommodated our arrival which was earlier than booked. However, the online check in was annoying as it would not allow you to complete it without making a payment - even though I had paid via BA when booking. When we got to the desk at the airport they were happy to deal in the usual way!
— JudyH • December 24, 2021Good, friendly service at pick-up and drop-off. Great car (Peugeot 2008) which completely dispelled my initial scepticism about its 3-cylinder engine. It was responsive, comfortable and very economical.
— Braunston • October 24, 2021
Superb service from Avis Prestige. Fantastic car and all the paperwork was completed smoothly.
— Colinf • October 24, 2021Nice and simple economical and no hidden extras
— Andyburger • October 21, 2021Good vehicle in good condition.
— Jules • October 9, 2021Quick and efficient
— Pet • September 1, 2021Very good it is a lot easier now that the cars are in the airport carpark
— Banner • July 27, 2021Very good apart from the petrol tank was only 3 quarters full when we received it. We returned it only 3 quarters full although they said to fill it up.
— CSB • July 27, 2021Didn’t need to claim, but purchasing was easy, and it was good value compared with other providers.
— Neil • July 22, 2021Lovely clean new car, friendly staff and simple, clear instructions.
— Lucky lady • June 20, 2021Great car. Efficient service.
— Sorley • July 31, 2020Polite and professional
— chief57 • May 16, 2020All went reasonably smoothly. However, when I collected the car no-one from AVIS came out to it with me to check it over for damages before I left, which wasn't helpful. When I returned the car, there was no-one at the AVIS return point and I had to put the keys through the letterbox.
— Tammy • March 21, 2020Have used reduce my access for a number of years now and it gives great piece of mind
— Jimbo • March 18, 2020no problems apart from the normal haggle about the car provided being "or similar" to that offered. in the end we got the car suggested and everything was fine.
— steve b • March 15, 2020No issues at all with Avis.
— Marko • March 7, 2020Easy to sort, the car was okay . Had an issue where it wouldnt lock and when i rang they said there was nothing they could do except swap the car
— carbootman • March 2, 2020Excellent. Avis preferred is their free loyalty club and the paperwork was all done before I reached the counter. They told me that I should just go straight to the car desk in the carpark in future as you do not need to speak to them in the terminal. Brand new car, 1 class upgrade and no silly niggles on inspection. I did not buy the full package insurance as I had it separate but they did not pressure me at all. Will use them again. Few £ more but no hassle whatsoever.
— Business traveller • March 2, 2020Easy process to obtain car. Very relaxed and stress free process from start to end. Car exactly as described. I was happy with the hire and would definitely use again.
— Loseapoint • March 1, 2020Reasonably efficient at airport collection, but would have been delay if I’d waited for hand back checks so I took photos to prove no damage. They didn’t seem busy so bit odd. Car was ok but oldish with 29k kilometres and seemed a bit rough mechanically, but was fine just sounded rough. For £70 via BA good value deal.
— Oldpastonian • February 26, 2020Great efficient service. Car was good for the price. Would use again.
— The Silver Fox • February 23, 2020Amazing service and cover. Incredibly helpful and responsive on email. Great value for money!
— Vane • February 22, 2020
Well organised at airport. Dealt with efficiently at the desk. Car reasonable quality, had to advise them of other scratches on car.( Always take pictures). Some difficulty on return as had to change airport due to Ryanair. Could not get through to help desk. Had to pay extra £100 .
— Ali • February 21, 2020Not the cheapest, but if you book through British airways you get free additional driver so works out cheaper
— Carhiretoomanytines • February 17, 2020Helpful and efficient
— Melanie • February 4, 2020Good
— D_Steveo • January 18, 2020Perfect
— Robbie • January 18, 2020Very efficient
— Jon D • January 15, 2020A good car with full winter equipment (chains and snow tyres). Helpful staff and efficient return
— Christhedentist • December 23, 2019Everything went smoothly so far Car had lots of scratches at pickup that we identified and agreed by Avis rep Drop off at Cape Town easy and Avis said all OK with car
— Bumbles25 • December 18, 2019The car we booked was not available and they tried to charge us extra for an upgrade which is supposed to be offered free in this case. The reviews I have since read about this particular branch have been very bad. We made sure the car was spotless on return and took plenty of photographs of the interior and exterior. I would not recommend them because the man was very argumentative when we picked up the car, we refused the sporty car he tried to give us. Not the service you would expect from Avis.
— Madmolly • December 17, 2019All good. Quick check in/out plus free transfer to airport arranged. Very happy
— Shuckers • December 13, 2019Car was hired through British Airways as a fly drive package and this part of it I don't recommend. Too opaque and now think it would have been cheaper going direct. The car hire itself was hassle free with no nasty surprises. Only problem was that one additional driver was supposed to be free as part of the deal. BA did not put this prominently on the documentation and the guy at the depot insisted on charging. On return, emails to customer support in Portugal were totally ignored. However I uncovered the invoice from the Portugal web site which gave a UK phone number. My call was answered quickly by a friendly lady and the matter resolved in a few minutes. A refund materialised a couple of days later. On balance it was a good experience and I would recommend Avis/Budget as an option.
— taperack • December 4, 2019Quick and efficient both at collection and drop off. Help on return with bags and walk to airport.
— Bob • November 23, 2019As a Preferred customer, very good service with nearly new car. All previous minor damage carefully recorded.
— Richard A • November 3, 2019Smooth and easy, like the car.
— DJJ • October 31, 2019Very expensive to extend the booking
— James_H • October 27, 2019Efficient service and a very good price. We hired when AVIS had an offer and paid one third of the cost if hired in resort
— Pambee • October 23, 2019Excellent, really quick and efficient.
— Martin • October 21, 2019First car allocated, was highlighted that it had no damage - passenger side panel was dented in and all paint scratched off. Allocated another car, with no damage and we had to point out all the damage to the car, including dents, scratched paintwork and a busted indicator - this was all noted on our contract & we took the car as seemingly they had no others!? On return they wanted to keep the contract with all the hand written notes recorded on it, they tried to take this from me twice & I insisted on keeping it to ensure we received no charge - we also took pictures of the car before we left the car hire garage & again on return - we also were charged a fuel surcharge of 29 euros, this is basically a charge for them putting petrol in the car which we got with a full tank, but had to return it full, had we not taken this option, we would have been charged 77 euros for a full tank of petrol & you return it empty, but we only used a half tank! Never used Avis before and will never use them again!
— Lanza 2019 • October 20, 2019Overall very pleased with hire. The multimedia satnav, radio, etc did not work but we managed quite easily without it. However when returning an engineer seemed to suggest the problem was already known which at the very least we should have been advised about in advance. As I said not a big deal but I will be contacting Avis for a response. Undermines complete confidence in the company.
— JEM • October 20, 2019Efficient, friendly staff. The car was fine and exceeded my expectation of specification. No problems with selling anything I didn't ask for and okay with me arranging my own excess cover. Return procedure was quick and friendly - no problems raised.
— Max • October 18, 2019
Excellent service
— Good experience • October 13, 2019It is very hard to work out if you need any of the extras you are encouraged to buy when you pick up the car. Why are you not sold everything you need when you book it.
— Rodleyhome • October 11, 2019Car very clean ,staff polite and helpful.
— Freddie • October 8, 2019Not to be trusted. Misleading about refilling price. Grossly overcharged me for fuel
— Hardhamer • October 7, 2019Have used Avis a few times and have found staff to be efficient and friendly each time
— Francie • October 4, 2019Overcharged me for a windscreen repair and then spent months trying to get it refunded.
— Rosco • September 27, 2019Service pretty much exactly as expected.
— Dave19 • September 22, 2019We always hire from Avis. As preferred members, we get lots of benefits and have never had a problem when returning the cars in any country.
— RS • September 18, 2019Good price & didn't take as long as normal to get the paperwork sorted. Car was fine.
— jps • September 18, 2019Kept Waiting 3 hours for car.
— DM • September 17, 2019easy transaction and collection and return of the car. good value.
— Chas • September 16, 2019Nice car, reasonable price. Service was good. Had to wait before seeing somebody but handing over the car was very rapid after that. Returning the car very efficiently dealt with.
— cmm • September 16, 2019In my experience Avis were very good, no wait at pick up or drop off, very clean car in good condition. My only reservation was it wasn’t made clear to me prior to collection an excess reserve (€1200) would be taken off my credit card at the car pick up....could cause embarrassment to some, and some difficulty if said card was to be used as holiday spending money.
— Jayo • September 15, 2019Good car rental company with friendly and efficient staff.
— Dave • September 15, 2019Very good, most helpful
— Hunter • September 2, 2019Vehicle was claimed to be new but had multiple damage and had over 50,000 km on the clock
— Weedo • September 2, 2019No hassles. and as Preferred Customer, good upgrades
— RelaxedCarHirer • September 1, 2019It was all very easy, but probably mainly because it was Orkney!
— VMD • August 30, 2019Easy enough pickup. Got a free upgrade as no cars in our booked grade. Tried to sell us excess protection and also fuel . Car was checked thoroughly and existing damage noted. All in all not too bad for pick up. Drop off was nightmare. Had to find parking space , not easy ! Then take picture of dashboard and left keys, parking ticket and bay no with Avis man and that was it. Not heard anything since so all good.
— Mike P • August 28, 2019Waiting 1hr45minutes in a queue at the airport meant it took nearly as much time to collect my pre-booked car as it did to fly from London to Barcelona. When I did pick up the car, it was covered in dents and scrapes that were not highlighted on the documentation, but the staff at the collection point were not interested and I was told to take pictures. Sure enough, on returning the vehicle the same staff tried to claim that I was responsible and an argument ensued. Oh, and the BMW 3 series I was expecting ended up being a small Mercedes. Going to Barcelona? Do not use Avis.
— Stu • August 28, 2019
All fine except that the car was more damaged on collection than the sheet showed and had very high mileage - 38k on the clock. It was fine and worked perfectly and there were no more glitches. The service where they refilled the tank with just what you used seemed a good deal but I have yet to get the bill.
— Jenni • August 27, 2019Great... even helped me with my lost passport!
— Fiona • August 22, 2019To set the scene, arrived late evening at AVIS office that is shared with many other companies. Two customers in front of me, one complaining he had been charged by AVIS for access insurance when he already had his own and had turned theirs down. The other had already refused one car due to too much damage and was adding to the damage list of the second car. I was offered three cars from a group lower than the one I booked, but no explanation why. Eventually got the key, but checking the damage list there was far more scratches than recorded. Went back to the office to ask the staff member to record the additional damage and whilst in the office someone drove into the hire car. Although, you could say this is not AVIS fault, the staff member then seemed to lose it, ordering me to give them the key with my luggage still in the boot and then demanding I park the car. It certainly was not my fault. Sometime later I left with another car, but apprehensive all week that I had to drop the car off and go through an ordeal with another member of staff. Thankfully drop-off went smoothly without further incident.
— Italia Travels • August 22, 2019Company was quick at getting us the car and didn’t try and ‘up sell’ us anything.
— Gayle • August 21, 2019Avis are okay. Nothing special, but got the car at a competitive price.
— Occasional User • August 20, 2019They have good cars and a fast check out process. Their prices are quite transparent so I don’t feel like there are hidden extras.
— Mrs Walker • August 12, 2019Good car and rate. Queue to collect car too long.
— H53 • August 12, 2019Very quick, efficient, helpful. Would use again.
— Covkid • August 11, 2019Everything seemed to go well. No problems collecting or dropping off the car.
— Spacecadet78 • August 8, 2019Excellent cars and fast service
— Dave1 • August 6, 2019Fast and straightforward
— Jess • August 4, 2019Fine
— stephanandcharis • August 2, 2019Lowest price & got an upgrade.
— carefreeblue • August 1, 2019Pretty good. They didn't try very hard to get me to buy CDW insurance and accepted that I had my own cover -- no hard sell. The car was clean and almost brand new. The only oddity was that they swore blind it would be cheaper for me to let them refuel the car rather than top it up myself before return, which certainly was not the case (having seen the bill now!). I knew it really, but was pushed for time and thought I'd try it. Other than that, no hidden extras. Return was quick and very near the terminal, and everyone spoke good English.
— Ben Qwerty • July 30, 2019Excellent. Fixed a nail in a tyre quickly. Car in good condition.
— Tony • July 25, 2019I was unable to pick up the car hired in the UK through Holiday Extras as I was given the wrong pick up info. By the time we were picked up and taken by shuttle bus to the Interrent GC supplier we were told the car was no longer available. After hours of tel calls at great expense and being transferred between Rentalcars.com and Hol Extras eventually a v helpful person in the latter arranged an alternative car through AVIS. However, I had to pay 350 euros myself having been told it was an alternative to the £94 arrangement I had paid in the UK. I have yet to have this money returned to me. Also the emergency contact numbers didn’t work. The whole experience has been very unsatisfactory and all stems from being given the wrong pick up info. The latter has been acknowledged and also affected another person not part of my party. I will be making a formal complaint. Any assistance would be v welcome David Pugh
— David • July 16, 2019Great, it all went very smoothly
— Netters • July 16, 2019Great reliable, a bit expensive but worth it
— Jeffington • July 15, 2019Quick and efficient. Good quality car but a bit expensive.
— Neil • July 12, 2019Very easy pickup and return, no issues with damages or odd charges. very good company
— GB • July 11, 2019
Staff most helpful
— Mariner • July 10, 2019Very smooth and very quick. Both collection and drop off.
— Fox • July 9, 2019Bit slow in collecting the car but apart from that car was very good. Very very quick return with zero hassle. Worth going for the well known company
— Jim • July 8, 2019Very efficient, straightforward, courteous
— Noseman • July 7, 2019Long queues, not enough staff. Agreement said no damage on car but there was dent and large scratch to the rear.
— Beamsey66 • July 5, 2019Long wait to collect car despite pre-booking, but good service and not too much pressure to add usual extra insurance cover when we showed our certificate. All previous bumps and scratches clearly described on the paperwork but we took photos as well but in brilliant sunshine on a black car these didn’t show anything! Great service on return, very nice staff.
— Mapman • June 30, 2019Not good. I do not believe it was the car hire company but the service was not at all good. The operatives took 2 hours to queue up and obtain the keys with two children after a 2 hour flight wasn’t ideal. The service was appalling. Not impressed.
— Nick • June 28, 2019The first vehicle was damaged and not properly checked. The help desk advised us to go to the local depot at 14.00 we arrived to be advised that there was no vehicle available. We drove the hour back to Charlotte to pick up a replacement car, this car was only half full. We wasted a day of our holiday running around after the hire company. They tried to charge us for the fuel and also refused to compensate us, despite it being all their mistake
— Wangle • June 27, 2019So very helpful, incorrect booking via agent sorted immediately
— Wedding parents • June 24, 2019Very good and easy to deal with
— Ed • June 22, 2019Easy pick-up at the airport. Return even easier with a key-drop. Nice little Fiat hire, perfect for narrow Jersey roads. Car was in good condition and clean. They don't however tell you they will charge fuel up front. Apparently, this is to comply with Jersey laws, but informing you in advance would be an idea.
— Soup_Dragon Dragon • June 21, 2019Brilliant fast service and upgraded the car FOC
— Lenny • June 15, 2019Excellent
— John • June 13, 2019Very slow check in, systems not responsive. Car ok and return was a breeze
— Go • June 11, 2019Speedy, efficient, good customer service. Extremely nice new Kia Ceed. Recommended.
— Drizzlecake • June 9, 2019As with our earlier bookings, Avis staff are helpful and friendly, cars in very good clean condition, never any problems or quibbles.
— Tony • June 9, 2019Much better prices than renting at an Airport
— Bugsie • June 8, 2019Easy online booking. Friendly and efficient staff. Arrived and left in hire car in two minutes. Perfect.
— First time Avis • June 4, 2019Excellent service. No problems.
— Taylor • May 28, 2019Very helpful & professional staff..
— Steve W • May 25, 2019
Excellent service no pressure about buying extras
— Gus • May 23, 2019Didnt have to queue up at the airport desk, went straight to the garage and the car was waiting. Very quick, but no option to change the car though!!
— M4ever • May 21, 2019Super car, good service. Slight attempt to upsell on collection, but nothing too aggressive.
— fatfrench • May 20, 2019Excellent service as always
— Welshtiger • May 11, 2019No complaints - quick to pick up and even faster drop off
— Amanda • May 3, 2019All good except car had a very funny smell in like a mixture of perfume and cigarette smoke. They also charged us for petrol upon returning without checking whether the tank was full or not, which it was because we filled the tank before returning. So we had to contact them and get that sorted.
— Charlie • April 30, 2019Good company - no negatives just fine. Company did exactly what it says on the label.
— Fish • April 29, 2019Total chaos when collecting the car - took nearly 2 hours! Was further delayed while 'debating' cracked windscreen that Avis claimed they did not know anything about. Car was booked through Trailfinders but managed to save over £300 with my Reduce my Excess policy. Car was ok, did not let us down which I guess is all you you should expect. No problems on return and no unexpected charges on CC when we got home. A small tip - always return the car full (their petrol charges are eye watering) and keep your petrol receipt. Avis had me a few months ago claiming I had not filled up the vehicle. This happened when I used a key drop so now I always insist on an inspection and a receipt. If no one is around I go into the airport and drag someone from the desk.
— JohnH • April 29, 2019Fine , long winded but efficient.
— Lomma • April 23, 2019Peace of mind all the cover you need prompt response.
— Mo • April 15, 2019Am Avis Preferred - all was very easy, just said my name and they gave me some keys - asked a couple of questions and then off in the car - really easy handing the car back - just as simple as the pick up.
— Martino • March 28, 2019Lovely car. Efficient, friendly service. Reasonable cost, what's not to like?
— suzyQ • March 14, 2019All went smoothly but no-one about to explain controls so never figured out how to use satnav. Vehicle return process could have been better.
— G-Man • August 13, 2018I was persuaded to have a larger car than I had booked at a cost about euro 5 per day , The car was a bit too large for comfortable driving on narrow roads, I accept this was my mistake. every thing else went smoothly, quick check out and return
— cp • June 23, 2018Good price, joined the priority customer thing, got a free upgrade to SUV. Rep suggested toll upgrade when I told him where I was going, really good advice, worth taking, about £14 I went through several. Also took the refill option which was expensive at £70 but knew I was going to refill before returning. In the end £20 above the £70 odd for 8 days bargain. A few marks on the car rear bumper on pickup but took a picture and it was booked back in in 2 mins with no damage. Relief tho to have the reduce my excess insurance as Avis waiver would have been much more.
— Chinmusic1981 • June 18, 2018We prebooked a car with AVIS through British Airways. We have never used AVIS before as they have never represented best value for money, but with the BA connection and their reputation we decided to go with them on this occasion. We had a 'Reduce my Excess' policy, which we explained to the Avis agent on arrival. The agent seems to be in a great hurry and whisked us through the Terms and conditions before calculating that we needed to pay what we thought, based on recent experience with Budget and other rental firms, was a security deposit that would be returned when we returned the car undamaged. After returning the car (undamaged and with a full tank) Avis signed us off and we returned home expecting the 'deposit' to be refunded by Bank transfer (as had happened with other firms. However, this did not happen and we looked though the Rental agreement in more detail, only to find that the Agent had run through the document in the English translation, but I had signed it under the French wording, where the Insured excess section had not be deleted, so that the we realised that what we had thought was a deposit, was actually an additional non-returnable payment for the Excess insurance etc. We have raised this issue with AVIS but have had no reply in two weeks - whether it was accidental for intended, we have been 'missold' the additional costs and we will never use AVIS again.
— Bert • June 14, 2018Very helpful and friendly, unexpected upgrade, brought to and collected from hotel at no extra cost
— nald • June 11, 2018We queued for 2 hours to pick up our care at Nice airport. Other Hire companies had no such delays.
— Mick • June 5, 2018First rate, no fuss and particularly, no bother. A new car was provided and a free upgrade. All positive.
— traveller21 • May 30, 2018Great efficient, friendly service. No issues at all. Lovely car. A bit pricier than others, but you get what you pay for!
— StuAtch • May 28, 2018
Waited an hour and a half to be served only 1 guy on budget next door had 5
— Ronald1966 • May 26, 2018Avis offered a small(ish) automatic at a reasonable cost. Despite my fears of having a bad experience with pushy and dishonest people manning the desks where we picked up the car (Agrigento) and where we dropped it off (Siracusa), we dealt with very helpful, reassuring and polite ladies who didn't apply any pressure regarding the purchase of exorbitantly priced excess cover or try to invent damage for which we were not responsible. We intentionally avoided picking up the car or dropping it off at an airport, where the experience might not have been so pleasant.
— Frank • May 15, 2018- — Verified reviewer • May 15, 2018
Expected a ford focus, Got a citroen c3
— Philb55 • May 3, 2018Customer Service Desk staff were friendly and helpful. Car was clean, very low mileage and in good working order.
— neecy • May 1, 2018No problems with car hire pick up or drop off; always useful to have excess cover, just in case. Well priced and good cover
— Garvey trippers • April 19, 2018Efficient service on collection considering busy airport (use collect a ticket service to improve queuing).Tried to upsell and offer extra services but gave up easily. Excellent new vehicle. Efficient return service though it would be easy to claim damage later (still waiting to confirm that doesn't happen) - however Avis have good reputation so don't expect it. Not cheapest but good value.
— Richard • April 17, 2018Avis Preferred service; car was as described and waiting, so all good.
— Kev • April 15, 2018Great service from booking through to picking up and returning the car as a "preferred member"
— "G" • April 4, 2018Initially booked from Ismaning only to be told no vehicle available! go to the train station where one would be available, in an unclean state so good marks for recovering their error and bad marks for a dirty vehicle and surcharging us for returning the vehicle to the originally booked hire point and no allowance for extra time travelling from Ismaning to Munich train station to the actual hire point..
— jayopt • April 1, 2018An easy pickup
— John • March 19, 2018This was a one way hire, collection from the city office was easy with no heavy insurance sell. Car was in good condition and clean. Drop off at Brisbane airport was also easy.
— Tj • March 9, 2018Ok nothing special. Windscreen was filthy inside. Not as good as previously. Avis has declined!!! Used to try harder!!
— Flossy • March 3, 2018Short pickup queue and easy drop off. Car was very new and better than expected.
— InxsSaver • February 25, 2018No problems booking with reduce my excess. Never had to claim so unable to comment on the claim side of things. Good communication
— Steviep • February 9, 2018Efficient and friendly- no problems!
— Roly • January 14, 2018Everything as expected, no hard sell. Pleasant staff
— Ali66 • January 9, 2018Had to change the car twice , once for poor brakes, staff very good and helpful, upgraded no extra charge
— John • January 9, 2018Good service, friendly and hassle free.
— Malc • January 8, 2018Quick easy hire. Friendly staff
— waynus6 • January 4, 2018
Great customer service and easy to pick up. Car was spacious and comfortable.
— JudyJ • December 30, 2017Very good service nice car in excellent condition very helpful staff, quick to sort out a minor issue we had with the details of our hire. Would recommend.
— Becky • December 30, 2017Fairly easy collection process, but with the usual attempt to get you to take the "extras" like insurance, GPS, 2nd driver etc. even though you make it clear you don't need them. I was surprised to be told there was an extra local charge for returning the car to the airport even though this is what I asked for on my booking. Car was as expected, no issues. Return was painless and quick.
— DaveP • December 11, 2017ReduceMyExcess.co.uk is a no-brainer! So much cheaper, faster, and easier than dealing with salespeople on commission at the car rental desk, not to mention a higher level of service and cover! We not only saved money but got added peace of mind, which was vital while driving on Iceland's narrow gravel icy roads. We're be buying it for every future trip.
— andybeales • December 9, 2017The whole experience was fluent, without issue and top class customer service
— Carena • November 30, 2017Car was clean, brand new, full tank and easy to drive.
— Beyondwords_uk • November 28, 2017Fantastic rental with Avis prestige we were met by the representative who handled our details personally and gave us a full rundown of the car. Would definitely recommend.
— simanwc1 • November 27, 2017Car was reliable economical and a visit were very good.
— Kev • November 25, 2017I wanted a proper 4x4 for exploring off tarmac. I reserved a full 4x4, but got a big SUV, so difflock and low range was available but strongly advised against using, and the car beeped at me the entire time low range was engaged (fortunately not often). The car appeared to have been hastily prepared as well, not as clean as might have been expected. And the the windscreen wipers needed changing as they didn't clean the screen effectively. I couldn't fault the customer service nor the location.
— Bodger • November 15, 2017Very efficient car hire experience without the hard sell on extras. Will definitely use again.
— RhodesHirer • October 31, 2017Very quick and friendly service.
— Nick • October 31, 2017The car hire shuttle bus that everyone has to get from Naples airport was a bit hair-raising. Also involved quite a long wait. Avis staff were all very friendly. But there was a long wait for the car which had to come from the depot. The staff apologised and were very nice about it, but we could have done without unnecessary delays
— Scottsie • October 25, 2017All went well. No problems with getting things set up.
— zane • October 16, 2017The staff were friendly and the car was fine but the one they provided was not cleaned very well and had a disgusting dried up pool of liquid in the passenger door. The employee tried to have it cleaned but was unable. It looked like sick but was said to be glue. It was agreed that it was strange, looked unpleasant but was stuck solid and not removable. An alternative car was offered but we were short of time. The rest of the interior wasnt cleaned all that well but the exterior was ok.
— Sam • October 16, 2017Everything fine, reducemyexcess much cheaper than hire company excess protection.
— Eric • October 16, 2017Car was fine, however the rental office was ludicrously disorganised. There were four agents serving and around ten people ahead of us in the queue at the point we arrived. It took around two hours to get to the point where we had the keys in our hands. Then when we got to the parking garage the key wasn't there and we had to wait a further fifteen minutes for someone to go and fetch the car from elsewhere in the parking structure - quite why they don't have the keys with the staff in the car park and send them to get the car whilst the rentee is finishing off the paperwork in the office I don't know.
— Tim • October 15, 2017i had a 30 day rental. Avis rates were the most economical and their footprint in south Africa was excellent. however the cdw insurance was inadequate and top up was prohibitive. That Reduce my excess is able to provide that service at a fraction of the cost makes car hiring a cost effective means of alternate transport. thanks for the cover.
— Robo • October 3, 2017Very easy pick up and drop off. Good quality car and value for money hire, especially using reduce my excess. This hire company wanted £10 a day for cover!
— Ian RS • October 3, 2017Quick and no issues
— Ray • October 2, 2017A great service from a repeatable company.
— Hilda • September 30, 2017
good clean car service on collection and return bot slow
— india5050 • September 30, 2017Everything was fine! Car great condition, ready to go so no waiting around in a strange airport.
— suziejwong • September 30, 2017Very good courteous service would recommend
— Sim • September 30, 2017Long queues at the desk; had to travel to a different terminal. Slow and frustrating.
— Pedantic • September 27, 2017Fantastic service with a free upgrade!
— mb198899 • September 27, 2017Extremely slow at actually receiving the car. It took 35 minutes to get to the desk with only 3 people in front of me when I arrived. After receiving the car it was smooth saving. The car was clean inside and out and drove like a dream. If they fix the first part I would recommend.
— Paul W • September 25, 2017Check in went smooth and quick car was bigger than booked. Return was fast and efficient
— Jkf • September 25, 2017Reasonable service. Did not get car originally booked (upgraded at no extra cost)
— Badgolfer • September 25, 2017First of all sign up on their web site as 'Preferred' member, this makes all the difference to your experience as far as I could see. Ques were long and very slow moving (not enough staff) at the airport counter but as a preferred member that had pre purchased the hire then I was able to skip this and go straight to the pick up point. Quick go through of the paperwork and that was it - gone. Oh, and one more thing no deposits on credit card needed. Took out the excess insurance using Reducemyexcess.co.uk just in case.
— Doug • September 24, 2017Overall good service from Avis at Malaga Airport. Clean, unmarked car provided. However the automatic queue ticket system is a shambles. Clients are asked to collect a numbered ticket from a machine and wait until number is called. The problem is that the system, while we were there, regularly dumped numbers and some clients were required by staff to take a new ticket which placed them to the back of the queue. My number was dropped but I complained forcibly in Spanish and was taken immediately. For some reason, perhaps because I complained, I was given an upgrade to a prestige car. The return process was quick and efficient. 8 from 10 because of the free upgrade otherwise would have been 4.
— Peter • September 19, 2017Very quick collection and returns process and had a much better vehicle than ordered (orfered a class E and had a class I)
— Alterain • September 18, 2017Very friendly, professional and accommodating staff. The car was a bit knackered all over, but it got us around the island for a week without any trouble.
— James • September 17, 2017Used Avis for over 10 years. First class service.
— Alb • September 17, 2017Very good
— Duncan • September 17, 2017Used Avid for over 10 years. First class service.
— Alb • September 17, 2017Efficient bit expensive, but overall satisfied.
— Jakel • September 16, 2017The service was very efficient and friendly and the charges etc were all as expected. Would use again.
— Ray H • September 16, 2017Experience was reasonable on the whole. The vehicle (Volkswagen Golf) was clean and in a fair condition but did have lots of minor damage all round (most of which but not all appeared on the Avis schedule of damage - they happily added to the list of damage). Return was ok apart from the problem of filling the tank as there is no petrol station on the airport and finding a local one was not easy so I returned it over half full and will suffer the cost of filling including a surcharge. Overall fairly satisfied.
— Harry Hotspur • September 15, 2017Easy, efficient and good value; definitely recommended!
— Caspar • September 14, 2017Really glad we purchased excess insurance through Reduce My Excess, we were able to say "No, Thank You" to the rental car agency's insurance offer (at $29/day!). Overall RME has saved us about $250 in excessive insurance fees.
— cocotraveller • September 13, 2017
Great service no problems and reasonable price.
— Ali • September 13, 2017Nice new astra
— tjoc123 • September 12, 2017Fast, friendly pick-up. New car in perfect condition. Car return equally smooth and efficient.
— MS • September 9, 2017Very professional, quick and easy to use. A pleasure to use after other car hire companies.
— Lagos Lady • September 7, 2017very slick operation, too 5 minutes for start to finish,
— AlanB • September 7, 2017The simplest car hire I have ever had - easy pick up, even easier drop off. I'll use them again without hesitation.
— RS • September 3, 2017Thankfully I didn't have to use my excess protection policy but it was reassuring to know I had it in my back pocket in case disaster struck. The price was competitive and the policy was easy to arrange online. Will use again.
— simmy954 • September 2, 2017All good - one down side was initial wait to pick up car at Rome airport. Apart from that all perfect
— Gee • August 31, 2017Good. Quick check in. Though it can get very busy at times. Car was as described and I got a booster seat for my son last minutes for £10 for a week, which was good value. Drop off straightforward too. Would use again
— Nat147 • August 31, 2017Good service
— KM • August 30, 2017Friendly staff, good value for money. Good care, no hassle.
— Nbowler89 • August 29, 2017Easy car rental process and satisfied overall. Bit of a minor delay at pickup but that was only problem.
— Tom • August 29, 2017Good value
— Fred • August 26, 2017The car was ready on arrival and was clean. The handover was smooth and the staff helpful. They did give me a manual instead of the automatic I asked for though.
— msaunders • August 23, 2017No major problem, car fine, staff friendly...had to buy additional insurance against "sandstorms" - felt a little miffed that we had to pay extra for something that was fairly commonplace in the country.
— SC • August 23, 2017Great all round service
— Mick • August 22, 2017Long queue at pickup but Avis Preferred Card (free, just register) gave access to separate desk with no wait. Booked and paid for Ford Focus but got Nissan Xtrail with SatNav and other extras. Hand back and check took less than 5 minutes. All smooth and efficient.
— Gary • August 22, 2017Easy check-in & check-out procedures with no attempt to sell me extra insurance as I had already purchased this from Reducemyexcess.
— Upstream • August 20, 2017Car booked several months ago, not available at booking time. Similar story for people in front of me in queue. Had 4 hour wait for suitable car to be delivered meaning leisurely scenic drive had to be compressed into a dash down the interstate. Do not use this location, use the SFO airport office (and even friends with us then had to take an upgrade for which Avis attempted to charge for).
— Phil • August 19, 2017Efficient and well priced.
— Tony • August 15, 2017
Customer service were great, car were ok, clean tidy and very road worthy. Would recommend and would use them again
— Channy79 • August 15, 2017Very helpful staff & good location, but office signage in car park could be better
— Tom • August 14, 2017Avis are very organised & have everything ready for you at the location. Pick up & drop off are easy & convenient with good opening hours.
— Sid • August 13, 2017Easy to use. Saved lots of money on hire car excess and did not have to worry.
— Pete C • August 13, 2017Very efficient, got a great car.
— VG • August 11, 2017Fantastic service. Easy, clear instructions, very helpful.
— Kate • August 11, 2017Avis counter was at the opposite end of the terminal and then to pick up the car we had to go even further in the opposite direction.
— dave • August 10, 2017Very good and straightforward
— Candystarr81 • August 10, 2017Picked up car at Calgary dropped off in Vancouver 10 days later. Standard medium size automatic no problems during th rental
— Malc • August 9, 2017Great reassurance that our excess was covered.
— Lulu • August 9, 2017Avis staff were very professional at both pick up and return. Everything was fully explained in a helpful and friendly manner.
— grandma • August 8, 2017I NEVER hire a car without first buying my excess protection from Reduce my Excess - Inexpensive and comprehensive - so much cheaper than the car hire companies own cover
— CHRIS • August 3, 2017Didn't need to use the insurance policy but will never hire a car without using your cover
— Chris • August 3, 2017Excellent service, nice car
— jjulesb • July 30, 2017It was alright. No complications but nothing to write home about either.
— Danzquiz • July 30, 2017The car itself was lovely. However, the wait time to pick it up was ridiculously long and the extra charges for Insurance were very misleading. We booked online beforehand but lots of 'extras' were thrown in when we were there in the store and we were effectively held to ransom to pay or leave without and still lose our deposit. However, Im told this is comment in Orlando so without using other companies I cannot really say if this was a better or worse experience than other Car hire Companies over there.
— Kittenpal • July 30, 2017Great car, great service. Would use again.
— OttoDog • July 30, 2017Very smooth and efficient. Free upgrade to larger car. No hidden charges. Excellent personal and communication skills by agent. Only minor gripe...the car could have been valeted more carefully!
— eaglestone • July 30, 2017DID TRY AND SELL US EXTRAS ON ARRIVAL, WE HAD ALREADY SIGNED UP FOR EVER EXTRA WE THOUGH WE WOULD NEED, BUT REQUIRED TO CARRY A SPARE OR INFLATION KIT, WHICH WE BOUGHT FROM A PERTOL STATION INSTE4AD OF TWICE AS MUCH FROM TEH HIRE COMPANY
— mac • July 30, 2017Very nice new car at a good price, but very long queue (over an hour) before I reached their desk.
— beachboy • July 29, 2017
Such a quick easy service, car lovely and clean and loving the air con, highly recommend
— Gadgaddy • July 24, 2017We hired a car for a week in June last year at Avis in Jersey Channel Islands. When we collected the car it had just been washed and was still dripping in water. It was also raining and we did not have a chance to check the car over. However, it looked quite new so we drove off. On returning the car to Avis in Jersey the member of staff came out and went straight to the front of the car and pointed out a very very minute scratch above the number plate. It was as if he knew it was there. We were charged £137 for the damage which we are convinced was there before we collected the car. Honestly, the scratch was barely visible - you would need to look twice to see it. We contacted Customer Services to complain but frankly they didn't want to know and wouldn't budge. Very Very bad practices at work here!!!
— Ripped Off • July 20, 2017Collecting the car a nightmare from one terminal to the other and make sure you get reduce my excess insurance as any little mark they are on you to scam you out of pocket
— Welshshe • July 20, 2017Car was in good condition with a couple of scratches. Good English spoken with clear instructions for excess and toll roads. Didn't take excess policy due to using www.reducemyexcess.co.uk
— Mr SPJ • July 14, 2017tried to rip us off by not removing the excess cover cost when we told them we already had it elsewhere.
— pdoff • July 11, 2017Went as planned without any problem
— dipsy • July 11, 2017Excellent service throughout
— nicolajones63 • July 10, 2017We enjoyed the car we picked up at Malaga airport, collection was a bit of a wait but nice new car and great to return.
— DillyBob • July 10, 2017Good clean car, extremely friendly service, have used them before and will again. No complaints at all.
— Jessie • July 7, 2017Great service as always. They didn't try and sell me car excess insurance either which I already had. Pleasure to deal with and the best in my opinion.
— JManchester • July 3, 2017Fantastic efficient service as always. Received car with 10mins and drove away no problems. Returning vehicle was equally good. Very friendly helpful team.
— JJ • July 3, 2017Good experience
— Cj • June 28, 2017I rented a car from Avis and added the no-excess cover from Reduce My Access. I didn't have any issues with the car and also didn't need to make any insurance claims.
— mrsmadd • June 28, 2017Good clean new car
— Dave • June 27, 2017I booked Avis because I had used them before, although not in Spain, and I thought they were a good reputable company. On the second day of our holiday I experienced a tyre blow out. The brake down service turned up promptly to replace the wheel with a temporary spare but they did not replace the damaged tyre. In order to get a replacement tyre I had to make a 5 hour round trip to Alicante to change the car instead of just changing the tyre. Two weeks after coming home Avis deducted 300 euros from my credit card without any notice or explanation. I disputed the amount and they reduced it to about £150 sterling, but still well over the odds for a replacement tyre.
— V.M. • June 27, 2017Was offered additional insurance by Avis to cover excess, as soon as stated that I already had cover they accepted my insurer and we completed the transaction.
— Harryradders • June 26, 2017Great customer experience. I could not locate my insurance details and wanted to be sure of my plan so emailed 'reduce my excess' and received a promt reply with all the required documentation clearly laid out. I will continue with my cover ongoing as the process is so straight forward and saves me so much money than taking out the same with the hire company. Take out the policy with them you would be a fool not too and save yourself a lot of money and unnecessary hassle!
— Stu • June 26, 2017Average for car hire. Slow queue and like the addon sales. Cheap when flying BA
— JB • June 25, 2017All very quick and easy. Fiat 500 had great aircon.
— kettleoffish • June 24, 2017Helpful advice, efficient processes + no extra for drop off at different location; reasonable rates for a major upgrade on checking in
— Bobbles • June 24, 2017
Bit of a queue at the airport. However, dealt with by friendly helpful staff. No problems when collecting or returning car.
— Crinkly • June 24, 2017Good value car, unlimited mileage, but surprised that it couldn't be used elsewhere in the EU (a trip to Portugal, for example, is out of the question). The checkout process at the AVIS desk took over an hour (there were no complications: it was just slow). The car, a Seat Ibiza was clean, new, and operated well - the AC coping admirably with the 40-degree-plus heat. Happily, the check-in process was quick and trouble-free.
— GeordiePig • June 24, 2017Easy to deal with an accomodating
— Jonas • June 24, 2017The hire company was very professional at pick up and even offered to add additional driver for free. They didn't try to sell their own insurance as I have experienced with other companies, then in a very pushy and aggressive way. I was very glad that AVIS didn't do that!
— Anna • June 24, 2017A bit slow at the desk but good clean new car and no problems with checking back in. Petrol full tank to full tank.
— Jc123 • June 24, 2017Service was efficient. Car excellent. No problems.
— Crinkley • June 24, 2017very easy to find and to use
— fran • June 23, 2017Good service at Vancouver airport. We'd taken out Reduce your Excess insurance so weren't pushed to buy anything else.
— madwomanorthampton • June 23, 2017The collection and return of the car was straightforward with no problems. The car was brand new with only 19km on the clock and it had everything you could wish for in it.
— Jingler • June 23, 2017Excellent car and service, booked via BA on a deal however AVIS can be expensive.
— Neil • June 23, 2017I booked my vehicle from the UK via HolidayAutos.com, and must say I have to admire the brazen hutzpah of AVIS Palermo, and their absolute determination that I should not escape their clutches without paying for insurance policies I had not asked for, did not want and did not need (as I already had cover from Reduce My Excess). They used every trick they could muster to get me to sign (an Italian language) agreement to buy their over-priced (and to me superfluous) insurance policies. The way the saleswoman's smile curdled when I said I didn't want or need these policies and asked that they be removed from the hire agreement documents! I wish I'd had my camera running, it would have been a hit on YouTube. But I didn't, and when she went off to amend the agreement, and came back with an Italian-only version of the amended document, I foolishly signed without understanding that while she had removed some of the unwanted extras I was still coughing up for a personal accident and windscreen cover which I already had, courtesy of ReduceMyExcess.co.uk. Suckered!!!
— jimi-ro • June 23, 2017I have used Avis for many years, hiring vehicles for business and leisure. I joined their preferred scheme some time ago and have found that this has ensured excellent service together with frequent free upgrades.
— ayjaydee • June 23, 2017I hired a car through British Airways. The cost was £144 for one week. The voucher stated expressly that the hire included airport surcharge and local taxes. When I received the final invoice from Avis at the end of the hire I found I had been charge EUR 166 for airport surcharge and a further EUR 16 for Road Fund tax. I queried this with Avis but despite several reminders they have failed to respond. I have also taken the matter up with British Airways but so far no response from them either.
— Kev • June 23, 2017Very good customer service on telephone. Well priced policy
— Sharonjmcc • June 23, 2017At first we were given a car that was not suitable. However, this was changed as soon as it could be. The process was relatively straightforward and dropping the car off was quick and easy.
— Tom • June 23, 2017On collection, was met by a surly individual but it was virtually at the end of the working day. On return which was also at the end of their working day, the staff were friendly and accommodating I thought! They checked the vehicle over at 2.00pm on Sunday and let us leave our luggage in the car and return the keys at 4.00pm (scheduled time for end of hire) into a dropbox as had been indicated upon booking. To my astonishment, on the following day, I received an additional invoice for an extra day's hire. I complained immediately and although it was sorted out promptly (within a couple of days) and they apologised for the mistake, it was down to me to prove I was within the terms of the original hire conditions. Fortunately, this I could do as I had taken a photo of the car outside the Avis office with my wristwatch on the bonnet to indicate the time of day. The moral of the story is ALWAYS take a photo record of key issues because you never know when these car hire companies try to pull a 'fast one'. It is sad to say, but you always need to be vigilant to their 'errors'.
— Malt Magnum • June 23, 2017No complaints. Off airport pickup, on airport dropoff.
— Eric • June 23, 2017Exceptionally good service. My first experience of Avis. Slightly dearer than other car hire firms but speedy efficient service with an upgrade given since it was my first time. Returning the car was also a very smooth experience.
— Teejay 1952 • June 23, 2017Excellent, no fuss coverage - saves loads.
— rupertcdean • June 23, 2017Tried to charge for a Satnav which was a factory fitted at 40 euros a day. Tried to charge for CDW which had already been paid. The total for the above came to a staggering 1500 euros for a 7 day period on top of the prepaid hie charge If it happens to you simply walk away and make other arrangements as I did. Avis will soon the message whis is "no to blackmail!"
— Disgruntled • June 23, 2017
Well organised pickup, no pressure from staff to buy unnecessary extra insurance.
— Mega • June 23, 2017Reasonably quick service, not oversold excess policies but cars were delivered with marks & scratches that were not pointed out when zip picked the cars up! On both hire occasions I spotted & told staff to mark up the check sheet before I accepted & drove off... some folks could easily miss these & get retrospective charging! It pays to be thorough when checking vehicles! Luckily I wasn't billed.
— KevP • June 23, 2017good overall service
— scotty • June 23, 2017Reduce my Excess dealt with my claim efficiently and the money was in my bank account in just over a week from submitting the claim
— Kev • June 23, 2017
