Budget
Customer reviews for Budget
Very friendly staff gave clear instruction on return our flight was cancelled due to snow had to rebook car for one day the staff went out of there way, would recommend to friends and family
— Laurie • May 19, 2026Excellent value, good car and quick turnaround at desk. No complaints at all and highly recommended.
— DamienTT • May 19, 2026Agent claimed that the car wasn’t refuelled but this was done 10km from airport.
— Brian Reid • May 15, 2026Fast and efficient pick-up, less than 10mins, fast self drop-off into kiosk
— NI Traveller • December 29, 2025Car pick up was straightforward and simple, however, even though they know I was dropping the car off a different location, there were no drop off instructions provided. As it turned out, the drop off arrangements were complex.
— Stevo • November 17, 2025Great process was sold as focus or similar but end up with seat arona. Much smaller in the back. Otherwise great car great service very happy........ but didnt need to claim thankfully so cant really comment on reduce my excess!!!!!!!
— Nettie • November 16, 2025The company was efficient, the car was as advertised. The only problem we encountered was that the key fob battery needed replacing half way through the rental and when I returned the car I took the key back into the office and was ignored by everyone until I spoke up. Poor customer service. Maybe it’s a cultural thing but I hope that they’ll address it
— David • November 2, 2025It's been a while since I hired a car. I had remembered to independently buy excess cover. Person on desk didn't like this. All around me everyone was being pressure sold extra insurance and breakdown cover. Most people took it and their bill was trebled. I felt very sorry for them. They also charged an extra premium if you were travelling to Northern Ireland even though Northern Ireland has an exemption to the conditions imposed after Brexit, therefore totally impinging on my rights under The Good Friday Agreement.
— Kid Elliott • October 22, 2025Despite updating my email address I did not receive a copy of my hire contract / agreement or confirmation of my excess / fuel reimbursement card charge
— Bill • October 19, 2025Fine, no issues
— Martin • October 10, 2025Save loads of money and avoid rip off excess charges on rental cars
— Fluff • September 23, 2025Booked a car as part of a BA holiday package and, by mistake, was landed with a Kia EV6 electric. I have had no previous experience of electric cars so it was a steep learning curve, particularly getting it started. Was sold a Shell Recharge card but couldn't get it activated as wasn't getting an email back. Emailed Shell twice about this but still no activation email. Tried to change it to petrol car but Budget wouldn't budge. Usual scenario - given a piece of paper with car location in a large multi-story carpark. Eventually found it and did a round-car check for any damage despite Budget saying there wasn't a mark on it. Video'ed it as well. On return, followed a large queue of returning cars and was told to leave car with keys in it. I asked a marshalling guy about it being checked for any damage. He said it would be done later by a 3rd. party engaged to check out returned cars for damage - being paranoid about this aspect of car rental having had problems before, I video'ed car again and was certain there was no damage. Whilst awaiting check-in, I received an email from Budget with Damage section totalling £203.89 itemised as wheel scrape @ £93.09, processing fee @ £38 and 'On the ground Vehicle Idle Time' ? Luckily I had time to go back to the Budget desk and 'had a word'. I said there was definitely no damage incurred in the 2 weeks I had the car and what was Vehicle Idle Time? A very pleasant and helpful lady - Mirana - went through the details and went to see the manager. On return, she said that this had all been wiped out so no additional charge. Phew! The Vehicle Idle Time was because the rental was 14 days but returned 8.6hrs. late. This was scrapped because it was part of a holiday package. The scraped wheel charge was either not believed or a goodwill gesture. It was lucky I could go back to the Budget desk and remonstrate this. If the email had arrived when I was back in the UK, it would have been a nightmare to contest this. Based on this issue, I would be happy to go with Budget again.
— Morden Marauder • September 18, 2025The overall experience was positive, we called upon arrival and our family of 6 was picked up from the airport in around 10 minutes and taken straight to the office where we completed the paperwork. I had opted not to take the additional insurance offered (instead arranging separate cover for this) and, unlike some other companies, I was not pressured into taking it. I also purchased the e-vignette (required for highway travel) which was offered at a fair price and removed the need for me to arrange to by this from other sources. We were given the keys to the vehicle and invited to take photos and make a video of it to record any damage before we left which we did. It was supplied with a full tank of fuel (not part filled like some others) so this removed any guesswork when returning it and the vehicle itself was the same model as we booked and was in overall good condition for its age (around 3-4 years old), there were no issues with it when we picked it up or throughout our holiday. We were able to arrange a slightly later return than we had originally booked for (still within the hours that the office was open) and there were no issues with our return. The vehicle was inspected whilst we were there and I was told that there were no problems, we were taken back to the airport and once we returned home there were no further issues or concerns raised. Minor points are that the office is very small and if it's busy you may have to wait outside (there is a covered area and toilet facilities at the hotel next door) and you may also need to wait for a return shuttle to be booked so don't leave it until the last minute before you return the vehicle. Also the type of vehicle we hired (Ford Tourneo Custom) required a high deposit (circa €3000). Though I was made aware of this when booking, just bear it in mind as this will be "blocked" on your credit card and the hold remained for over a week after we returned. All in all a positive experience and I would have no concerns about using Budget again.
— Jon_G • September 11, 2025Nice and easy drop off
— Evvo • September 7, 2025Efficient service and pick up and drop off was very smooth
— Dommo • September 4, 2025Very efficient and good value. Nearly new car in excellent condition.
— Mars • September 1, 20252 hr wait to collect car was unexpected and frustrating but service and car once I reached though desk were both good.
— Flo • August 28, 2025Pre booked hire car with Budget, when arrived car collection was completed quickly and we were on the road to our villar. The car was a brand new Seat Arona, and carried the family comfortably on our excursions. Drop of was also easy, the process completed very quickly. Nice job Budget.
— hallettb • August 19, 2025Absolute mess picking up the car at JFK. Big queue of over an hour wait, with indifferent staff that showed no sense of urgency - we were told this was a GOOD day. Some days the wait is 3 to 4 hours! After an 8 hour flight - no thanks! Never using Budget again.
— JT • August 13, 2025Absolute mess picking up the car at JFK. Big queue of over an hour wait, with indifferent staff that showed no sense of urgency - we were told this was a GOOD day. Some days the wait is 3 to 4 hours! After an 8 hour flight - no thanks! Never using Budget again.
— JT • August 13, 2025
Good overall. Car in good condition though tank was not full, which was unexpected.
— Review • August 11, 2025Everything fine with rental…needed my NI number for a DVLA check which I was unaware of … it didn’t but this could have caused a delay/issue.
— Spider • August 11, 2025Prompt service, actually got Fred upgrade which was nice. Why is the excess so high though (£1600)!?
— Spider • August 11, 2025Fast, friendly service. Easy to use.
— Richard • August 8, 2025Unsure which companies exactly we used. Budget? Avis? Either way, very efficient but bad car.
— Slewthy • August 6, 2025All went well, except that we had used their Quick Pass scheme where you provide your details in advance and the line for Quick Pass took much longer to process than the line for people who hadn't provided their details in advance.
— Sn • July 22, 2025Friendly helpful staff. Car was as expected.
— Welsh woman • July 16, 2025It was not made clear that anyone over 75 requires a doctor's letter to rent a vehicle with them.
— Bneebear • July 7, 2025Quick and easy process to hire online, car choice was somewhat limited on our arrival, as a result we had to choose a smaller model than anticipated
— Sandie • July 6, 2025Very difficult to get in and out of car park due to severe road closures
— Keith • July 1, 2025Efficient at collection and drop off. No issues. Car brand new and clean
— Holiday driver • June 28, 2025Smooth collection and drop off
— Lozza • June 27, 2025We booked via booking.com and used budget who were great, helpful and efficient
— Shuv • June 25, 2025Great friendly staff excellent quick service. nice car.
— She • June 20, 2025Pre-booked a rental but on arrival was unable to rent because Budget required further documentation due to my age being over 76. This may be hidden in the small print but despite having had to provide my age in advance during booking, there was no mention of any additional documentation requirements in their emails.
— Terry • June 17, 2025Pre-booked a rental but on arrival was unable to rent because Budget required further documentation due to my age being over 76. This may be hidden in the small print but despite having had to provide my age in advance during booking, there was no mention of any additional documentation requirements in their emails.
— Terry • June 17, 2025Excellent pick up service but lengthy drop off procedure.
— Andi • June 15, 2025No problems with the car but a bit hard to find the company when you leave the airport
— Freddo • June 14, 2025Pick up was quick and easy, but they required £1300 deposit rather than the £1200 the email stated.
— Nick M • June 11, 2025Good service. Quick and easy at pick up and returns.
— Moll • June 10, 2025
Excellent friendly service. Both collection and return were speedily done.
— Form Filler • June 8, 2025On arrival at the desk they said we needed to pay several hundred pounds despite us having paid in full via booking.com. The rep made out it was all very confusing and he couldn't see where the discrepancy came from but he would charge us the money and then query it with his manager tomorrow. I held my ground and eventually we got to see the detailed booking he was working from and it included collision damage waiver which I had expressly declined. It took maybe half an hour, was very stressful and I wonder whether they were just trying it on or whether this was a specific policy to add it on and hope people just pay it. Left a bad taste. The rest of the rental was all good.
— Romania rip off • June 6, 2025On arrival at the desk they said we needed to pay several hundred pounds despite us having paid in full via booking.com. The rep made out it was all very confusing and he couldn't see where the discrepancy came from but he would charge us the money and then query it with his manager tomorrow. I held my ground and eventually we got to see the detailed booking he was working from and it included collision damage waiver which I had expressly declined. It took maybe half an hour, was very stressful and I wonder whether they were just trying it on or whether this was a specific policy to add it on and hope people just pay it. Left a bad taste. The rest of the rental was all good.
— Romania rip off • June 6, 2025Very poor experience. Agent added additional insurance products into rental agreement without properly explaining. Beware - they ask you to sign an agreement in French, so make sure you ask them exactly what you are signing for (even if prepaid).
— CanadaJim • June 5, 2025Great experience with Budget at Cork airport, friendly helpful staff, easy to find car & return, no issues at all would definitely use again
— AngD • June 5, 2025Good, they didn't quibble over Excess Policy, Car had quite a lot of minor damage but perfectly okay over 400Km. No fuss collection or return.
— Derek • May 30, 2025Very quick, helpful staff
— Buff • May 27, 2025All went smoothly with no issues.
— Keith • May 26, 2025very friendly and efficient
— bedders • May 24, 2025Excellent friendly customer service. I also got an upgrade. Would recommend.
— PC • May 16, 2025Easy to book, friendly staff and clear information.
— tammieb • May 13, 2025Worthwhile to point out to its representative what defects the vehicle has before enjoying your rental vehicle.
— Rocking Robin • May 10, 2025Booked through BA as a combined flight and car hire bundle. On collecting the car I was told that the car we had hired did not have GPS as a ruse to get us to pay for an upgrade. I refused the upgrade and of course the car we hired had satnav as it only had 600km on the clock. Got charged numerous taxes and location surcharge (no idea why this surcharge) so as per usual ended up paying far more than I thought I would
— Roamie • May 9, 2025Efficient and friendly
— Christine • May 6, 2025Relatively quick servicing you use pre check in and didn’t try to oversell add ons
— ShazzaH • April 29, 2025Very friendly staff gave clear instruction on return our flight was cancelled due to snow had to rebook car for one day the staff went out of there way, would recommend to friends and family
— Laurie J • April 24, 2025From start to finish, one of the best car hires we have ever had. This is probably my 30th hire car in 20th country. The man on the desk spoke great English, was super fast and efficient and his instructions on where to collect car, how to get out of car park, where to enter car park on return and rules on fuel load, emergency breakdown etc were perfect. We dropped off out of hours, 6am & left car seat as instructed at he booth and posted keys and all documents into post box as instructed.
— TarquinnH-S • April 15, 2025Quick pick up and stress free return. Good details provided on damage already present on vehicle.
— SR • April 11, 2025Good value and friendly staff, no upselling at the desk. Car was poor, 45k km on the clock and pretty beat up, no aircon and basic spec.
— Charles • April 5, 2025A warm welcome and a speedy service. The car was immaculate and the return arrangements very efficient.
— Janey54 • March 24, 2025
Web site easy to follow, insurance cover and prices were good compared with four others I tried.
— Pedlar • August 12, 2024Excellent service and car
— Davo • July 3, 2024Staff friendly and service good , but an extra £ 60 for out of hours pick up ( office closes 1O mins after arrival of last plane from UK and is not on the Airport)
— Rich G • June 16, 2024Selected an electric car by mistake - Kia EV6. Bit ofa beast, once you get it started. Disappointed that when we finally found the car in the multistory carpark, there were instructions on the starting sequence so struggle initially. When car was returned, I was told to just leave for checking and leave keys in car. Whilst
— Mordenmarauder • June 11, 2024Very helpful and the cars are clean and good condition.
— Turlo • June 1, 2024Easy to collect and drop off car. No problems encountered.
— Kazza • May 31, 2024The only slight negative was that we were ready to collect car 45 minutes earlier than booked as I had allowed an extra hour in case of delays etc. The reception person saud we would have to wait the 45 minutes before we could take car. Only small issue but I might put it under 'petty'. Other than that car was in good condition and all went smoothly.
— Skilly • May 29, 2024Great customer service easy to use
— Sammy • May 18, 2024Very friendly and efficient. No issues on return.
— NitramA • April 21, 2024Simple selection, follow instructions and when you go to pick up your car it is ready for you. Just credit card needed for €300 refundable deposit.
— Peter • April 20, 2024Very helpful staff. Great car, super easy pick up and drop off
— Gruf23 • March 17, 2024Went smoothly.
— Alex • January 12, 2024Having booked a BA holiday including flights and car hire I found that I had to pay additional insurance when I picked up the car despite having a Reduce My excess policy - apparently this was because I had a British Driving license There was also a hard sell in vehicle upgrade
— Pjthompso • December 28, 2023The welcome and assistance was 2nd to none. Also received an upgraded car which was unexpected. The return experience was less than satisfactory. We searched for a petrol station near the airport to fill up but could not find one so had to return the vehicle half full. We were charged £5 per litre as a result plus VAT which we think is daylight robbery. I can appreciate the need to pay a little extra but this was totally unacceptable. Sadly this spoilt what was a great experience until this point.
— Steve • December 7, 2023Car was very disappointing
— Florida dream • December 3, 2023Very easy pick up I was contacted by Budget before my trip to check in with all the documents you have to provide on arrival. All I had to do when I got there was to show my passport. Within 5 minutes I was driving away
— Faro trip • November 18, 2023Easy pick up good car no problems convenient pick up location at airport
— Value for money • November 18, 2023It took a long time to get the car due to a queue of people but the process was quick once I got to the front. Helpful assistant at the desk and on getting the car. Easy to return and £1300 on my credit card disappeared two days later,,
— Sunnyday • November 6, 2023Excellent service, always use it & never a problem
— Del • November 4, 2023Very well used car, many dents and scratches and almost 50k miles
— Scottie • November 3, 2023
Provided an immaculate car, service was great and no issues
— AndyA • October 20, 2023Competitively priced and efficient
— AndrewL • October 13, 2023Appalling and dangerous. I was given a car whose illegal front tyres were so badly worn because of misaligned tracking they were almost down to the casing and the metal threads were showing through. I only noticed this the next day when I could see both tyres in clear daylight. The discussion with Budget took some hours, the car being eventually trailered away. Budget could not find a replacement car locally and offered me a taxi back to Blagnac with a cost limit so I would have had to pay for about half the taxi fare and which would have taken a number of hours which I could not afford. I shall be making a formal complaint and will expect return of my money and compensation for hiring me a potentially lethal vehicle.
— reesi • September 26, 2023Fast check in. Helpful desk staff. Nice clean car. Efficient return reception. Good value.
— Robbie • September 18, 2023I am very pleased with the customer service I received
— Bull power • September 17, 2023A very efficient process collecting and returning the car. No queues or attempts to sell additional extras. Car as specified no problems obtaining an automatic transition model
— DAC • November 5, 2022Very good all went through quickly
— Chrissy • October 28, 2022No problems, whatsoever. I recommend photographing the car, checking the fault sheet with their service garage and taken pictures at drop off. If anything does go wrong, you're prepared.
— marion • October 20, 2022Ready for us and efficient. No protracted discussion about us taking out separate excess insurance which was a big plus.
— WR • October 16, 2022very good
— driver • October 12, 2022Nice car good value
— duncan89 • October 5, 2022Good service. Car hire is very expensive at the moment so would very much like if the cost came down.
— Eire • October 3, 2022No waiting, car nearby, easy drop off. Car was small but adequate and value for money.
— Spilz • October 1, 2022They were based outside of the airport and easy transfers
— Raymond • September 30, 2022Not great service.
— Col • September 30, 2022Office very close to arrivals. Long walk to pick up the car. Very quick drop off. Friendly and helpful service. I will use them again.
— Martin • September 29, 2022Excellent service
— Rob • September 29, 2022Fair
— Mal • September 25, 2022We used 2 different cars during our holiday. We needed a larger car to start with and they did not initially give us the size requested, we had to argue for it so that was a bad start. The second car had a broken lock barrell which was not on their listing and I failed to notice. Luckily it showed on a photo I took so I was believed. Message is always be thorough when checking the car over and getting photos. The cars themselves were good and gave no problems.
— MrG • September 24, 2022Easy collection, desk in airport, returned car and only checked fuel was full, very straightforward.
— Andy P • September 21, 2022
Very professional, and helpful,hire and return a breeze!
— Andy P • September 21, 2022great excess cover. quick, easy and priced right
— Nels • September 16, 2022All good, lovely new car, excellent speedy service at airport, website not so user friendly.
— Drifterdave • September 11, 2022Very good..easy process
— Me • September 10, 2022Very helpful
— Sally Anne • September 6, 2022Always quick and hassle free. No pressure to take extras if you have your own excess insurance
— AndyA • September 5, 2022Collection in Paris, and drop off in Marseille very smooth,
— Joe Lenzi • September 3, 2022Slight mix up with the booking as it was a one way hire. Staff helped sort it though.
— Jim • September 3, 2022A step back to the 1990,a when car hire companies comes as much as they can! I completed the "quick pass" as instructed requesting the toll charge device on the 1st page moved to 2nd page and accepted nothing out card details in, licence number arc and clicked submit, quick pass done, arrived at Avis/budget (same company) at 9:30 to collect car, quick pass was quicker, in and out in minutes... Car park pitch black! Not a single light on so how are you supose to check the vehicle over, it was impossible, once loaded we tried lights indicators washers and oh no water in washers, so I popped the bonnet and took cap off same the chap for some water but he flatly refused instead gave me another vehicle? With NO paperwork, it will be fine he kept saying this one seemed ok but washer packed up just up the road, just as we where leaving the airport tyre pressure warning light comes on... For God sake! So into fuel station we went now passenger front tyre almost flat, so I put some air in tyre read 1.2 bar, driver tyre also low (can see now as there are lights) 1.4 bar, front tyres should of been 2.4 bar, both rears 1.6 bar should be 2.2 bar and we had 1.5 he drive on motorways how dangerous is that, and more annoying at those pressures the warning should have been ON! clearly someone had gone through the infotainment system and reset them to get the light off within a mile it would be back on, why would you do that they where clearly almost flat, but because these lads had no lights on you could not see that, great duty of care Budget, oh and filled washers it's a long time since I had to service my rental car.... But it gets better, I get an email with the new vehicle agreement which we spotted on Monday night with 94 Euro fuel up front charge (NOT REQUESTED) but no toll charge device in added extras(WAS REQUESTED) brilliant been through 2 on the Sunday night and about 6 on Monday, popped into Hertz to ask how we pay these now as budget add 38 Euro admin charge plus fine for EACH offence nice money earned for them hertz told us we have 5 days to activate till device with them and it will pick up the back charges, checked where the nearest Avis/budget outlet was which was a 40 minute drive so off we went to Averio, where the agent there confirmed no toll device was on the agreement and he added it and also confirmed it was 5 days after that you can,t backdated it. So be warned Porto Avis/budget car hire CHECK YOUR PAPERWORK FULLY, the young lads won't point out any charges to you hide the charges under other paperwork, take a torch as you can,t see any damage until after you have left site by then it's too late, the two cars presented to us where both not fit to drive away easily remedied but staff refused us water for washers the service was terrible, more concerned about getting his motor cycle ready so he can go home. On return the returns agent was totally uninterested, and lies to you, tells me no problem we can add toll device when you get back, no fines, really both Hertz and the Avis agent in Averio said different. As for the fuel up front, apparently they always add it because it is easier, oddly never seen it added before "quick pass" when they had to go through your agreement with you. Be very careful with them they are no where as good as they use to be.
— Christopher Robin • August 29, 2022Fantastic
— Belz • August 27, 2022Excellent
— Rosey • August 23, 2022Pretty fast and efficient. Helpful.
— Johnb • July 5, 2022Smooth collection,no up selling ..free upgrade of car offered,thank you. Very nice T Cross supplied. Smooth drop off..except for the ridiculous barrier system to get into the airport. All tickety-boo,thank you.
— Paul • July 5, 2022I am 81 and this was mentioned when booking the car hire. When we got to Cork, Budget asked for documents I did not know they wanted: my insurance showing no-claims history, and a letter from my doctor affirming I was fir to drive. These conditions are known in Ireland but were not passed on to me by their UK agent. Getting the letter from my doctor took 1 day, which meant we lost a day's car hire and had to use expensive taxis instead. On returning the car at the end of the hire, I pointed out that there appeared to be a chip on the windscreen and offered a photo to show this. They accused me of causing the damage until their inspection showed the mark was glue and not a chip.
— Dugan • June 26, 2022A good service. No complaints. Everything went smoothly
— Simon • June 26, 2022Great. Polite service and fast and simple drop off
— Steven • June 17, 2022Straight forward booking and collection procedures and competitive pricing.
— Texas Bill • June 13, 2022Not the best, could not provide the exact sized car ordered and took ages to get back a refund due from them.
— Mazdaman • June 9, 2022Speedy pick up and return assisted by helpful and friendly staff
— RobD • June 1, 2022Car was OK, but really let down by the windscreen washer tank being EMPTY! That's a basic service item. If they don't do that, how do I know they do hidden things like the BRAKES???
— Simon • May 29, 2022
No problems all smoothly
— Linzi • May 14, 2022Service very good but car not so good also tank was not totally full
— Kiltie • May 9, 2022Quick and easy to collect and drop off ideal for us as we had 2 young kids with no patients. I highly recommend them and would book with them again.
— Great price • May 9, 2022OK... Friendly staff...Slight issue with car.. Didn't have anyone to answer phone in office - and no ring back occurred when I left a message to ask who the recovery service was if there was a more serious problem...
— vernonr • April 11, 2022Very straightforward. Easy pickup and return. No hard sell for the excess Insurance protection that I had already taken out at a much cheaper rate
— Mylo • March 10, 2022Pleasant staff, excellent vehicle and smooth check-in and return 😃
— Caz • February 19, 2022No problems
— fred • February 16, 2022Friendly staff / had a very good upgrade for free
— Del • February 14, 2022Good
— Cat • February 11, 2022A good service and friendly staff
— Big G • February 10, 2022Friendly and effective when let in to the office waited around 25 mins outside but quickly checked in
— Wightman • January 30, 2022Arranged the meet and greet for 12pm only for nobody to turn up. Had to cal the company and they apologised and asked me to jump on the train and collect the car.I told them no and they should get someone over as quick as possible,which they did.My family were waiting as we were due to go on holiday.The guy turned up apologetic and completed the paperwork.The car we hired was emaculate.
— Gruff • October 30, 2021Got a free upgrade and no hassles
— Miraç • October 26, 2021Easy to find in Dublin City . Smooth collection and drop off . Car as expected and no problems with fuel charges as topped up to full and full deposit was refunded promptly
— KP • September 27, 2021Everything as expected although the website could be updated (There is a desk in Terminal 1 but it's not manned!)l
— chertseychap • September 18, 2021Very happy apart from no confirmation from them until near the date of rental. I did get one from Booking.com but not Budget so popped round one day to check. I shouldn’t have had to do that.
— JRK • August 22, 2021Didn't have to claim so can't comment
— Julie E • August 19, 2021Great
— Taxi D • August 18, 2021Very good. Nice car and friendly staff. Hiring a car is always slow for some reason so there was a queue
— Tracy • May 24, 2021No staff on reception. Phone only contact. Person on phone rude and abrupt, no use. Car was fine,when we finally got it. No pre-drive checks on vehicle. Not shown where it was.
— morph • August 3, 2020
Highly recommended. I don't have any issues.
— Tomasz • March 11, 2020Thank you Budget for your compassion shown to myself when I explained that we were attending the funeral of my wifes mother.Not only having to bear that amount of grief but also learning that our airline Flybe had gone bust stranding us.After contacting budget and asking to return the car to derry airport instead of our original belfast city airport the answer was NO.My daughter phonrd you also and explained the circumstances but again NO.Beware of this company a true beacon of compassion.
— tomt • March 7, 2020I booked a flight from Birmingham to Belfast and included car hire via Easyjet (Budget) as we have always done in the past. When we arrived in Belfast we went to the Budget desk with a credit card, car voucher and drivers licence as requested. We where asked for pre authorisation on the card which we have had to do in the past. We have always just signed for this but Budget wanted a pin. We have never needed to use a pin before and haven't got one for this card. We offered to use a different credit card or to pay the money by debit card and get a refund if there was no damage on return of the vehicle. Both of these offers were declined. We were also asked for £1100, where the documentation stated £1000. We had to wait 3 hours at the airport to arrange alternative travel. I went to the Eurocar and Enterprise to see if I could hire a car, they agreed we could without a pin but they had no cars available due to it being half term. We asked the lady at budget for the phone number to contact easyjet. She gave us two numbers. The first was +3434999600 which didn't work and the second was 08456820193 which had closed for the day. I waited until the next day to phone. I rang the 0845 number given to me by Budget and was kept on hold and transferred 3 times. The call lasted over 2 hours and 30 minutes. I checked my phone bill and this call has incurred a extra £60! On eventually getting through I was told this wasn't the correct number, which was given to me by Budget. This was the second incorrect number they had given me. This additional cost of £60 wasn't even necessary. I eventually got another number for car trawler who offered very little sympathy. There was no refund given and we had no car whilst on holiday. We were left stranded on a 9 day holiday without a car and a disabled passenger. The terms and conditions state may need a pin. This is not a definite statement and therefore is optional. The additional cover we requested from yourselves was not used and yet more money wasted. Not down to yourselves though. 0 rating from us for Budget though!
— Geb • February 25, 2020It took 90 minutes in a queue to get the car. Had to wait 15 minutes for a shuttle bus back to terminal. Car had 60,000 km on clock. Worked fine and service good once the waiting was done.
— Master • February 25, 2020Simple pick up and return.Nice car.
— tomt • February 21, 2020Very good, very polite and fast service at knock. Took a whole 10 minutes and I had my keys and on my way! They also take photos of the car so no lengthy car inspections when picking up the car so easy to get in and drive off...very happy customer
— Rogerb • February 14, 2020Nice car Peugeot 308 estate and very reasonable cost. Easy collection from the airport at Gibraltar. Just a short walk over the border to pick up in the car park which saves queuing at the border check point if you are driving into Spain as we did.
— Cliff • February 13, 2020Brilliant quick no hassle
— Marcowayboy • February 6, 2020Decent car, polite friendly staff have always found them to be good
— Lorgol • February 3, 2020Quick pickup and return with great service.
— JBA • January 21, 2020Easy to arrange, did not need to use as no damage to car.
— Jackie • January 13, 2020Great efficient and quick service. No pushy sales stuff and nice new clean car
— DavyWavy • January 7, 2020Adequate
— Alan H • January 6, 2020It is quick to buy online. Email confirmation was sent immediately. No hassle. However, i am not sure how good they are when it comes to claimimg. I bought the insurance excess for peace of mind and it is definately cheaper than buying from the car hiring co.
— Ohdear • January 6, 2020Efficient but car was smaller than expected.
— Jozef • January 3, 2020very slow to actually complete process at desk when collecting car
— knarf • December 26, 2019When we arrived at the desk at airport the staff member was very polite and explained all the details of our hire car would recommend a visit and use the hire company
— Laza • December 10, 2019Price cheap. Customer service nil. Avoided eye contact, no greeting and no attempt to rectify issues when Brought up.
— Padsyer • December 9, 2019Quick and easy service
— Traveller • November 15, 2019Really easy and no problem at all.
— Delta94 • November 14, 2019
Asked at desk when collecting car if they offered a fuel option so I could pay for tank of gas and return it empty. They said yes so I duly paid the extra. Returned car nearly empty and when I returned back to UK get a final statement through from Budget and find they have charged me a refuelling levy! Have argued the toss with them for the last 7/8 months and even giving them photographic proof of payment they refuse to refund the levy and now simply do not answer my emails. Do not touch this lot with a barge pole they are robbers!
— Geordie traveller • November 7, 2019Friendly staff, reasonably priced but very basic car with lots of marks on the body.
— JB • October 30, 2019Simple to book. Easy pick up. No hard sale of extra insurance. Simple drop off and check over of car. Car as expected and in good condition. No problems.
— Cauliflowerhead • October 26, 2019Nice car. Friendly service.
— Feste • October 14, 2019Helpful at airport in directing to pick up, I asked for a satnav, which I paid extra for, however there was one in the car, so i would check the car first in future. Otherwise a smooth process
— Lizard • October 13, 2019Smooth pick up and friendly staff at airport and also at the pick up compound for hire cars. Provided with a USB adaptor as we had forgotten ours as presumed car would have Bluetooth. On return we popped keys in letterbox as directed as it was an early flight.
— Jesusmonkey • October 8, 2019Good service. No aggressive selling at airport.
— Pabs • October 6, 2019Very helpful and professional on arrival at the airport. Quickly dealt with and on my way..
— Xss • October 5, 2019Very friendly and efficient pick-up and drop-off. Car was extensively scratched with minor dents and broken light lenses but was clean and everything worked well
— Peter • September 30, 2019Quick and efficient.
— Terry • September 29, 2019Excellent value, good car and quick turnaround at desk. No complaints at all and highly recommended.
— DamienTT Sherunkle • September 27, 2019Good friendly prompt service
— French • September 20, 2019Tried to get me to buy their waivers, I politely refused. Despite that, in the end all good. Returned car in a good condition and was not charged anything extra.
— Victor • September 18, 2019Everything excellent and straight forward
— Stevie • September 17, 2019Very good service, polite and efficient, clean modern and fashionable car. Good features included without charge such as parking sensors. Easy drop of service- no complaints would use again
— Shelby • September 15, 2019from arriving at the hire desk to finally leaving the airport in the cars took almost 2 hours this is totally unacceptable and in cars that were not what we ordered.
— Blast • September 13, 2019No paperwork provided , had take pics of existing damage to car from their I pad , also copy contract and contact details in case breakdown sent via email scanned copy unable read . Also told take pics any damage on car not recorded on the record already , of which were several and was time consuming to do when just wanted get on road , also if had been dark would have been difficult to do . Car had had quick vac , but had not been washed . On departing car rental , tyre pressure warning light came on so had to find garage and put air in tyres , also had to repeat during week as came on again . Would not use again .
— Breakaway • September 13, 2019No problems at all. Alessio at the desk was extremely pleasant, efficient and helpful, also telling us there was a service station on the other side of the airport and to fill up otherwise we would be charged. He immediately accepted our own excess cover with no argument. Returned the car. It was checked very quickly and we were given the OK immediately regarding the condition of the car. No complaints at all.
— Hemp • September 6, 2019Very professional staff at check in, nice clean well looked after car.
— York Ted • September 5, 2019Cheap, reliable and efficient.
— Paddy3 • September 5, 2019
Really easy collection and return. They wanted an excess cover of £2700.00 so were easily silenced by the £7000 I had with reduce my excess
— Smiler • September 5, 2019Very easy process at the airport. Car was clean and in great condition. Price very reasonable.
— Alan C • August 30, 2019Chosen by Expedia as part of a package deal. If using Budget or Avis at Verona Airport (same agents) be prepared for a long queue to pick up your car if arriving midday. About 30 mins. Remember to take a ticket else the wait will be even longer. They will of course try to sell you their excess insurance package but a firm ‘no’ I have already purchased this cover stopped the sales patter.
— Hate driving in Italy • August 26, 2019Super slick delivery and so helpful. Ready to change vehicle which was a 9 seater and too high to climb into for us. Did find a solution eventually. Return took 4 mins! Mobile office in carpark! Did not go to head office! Super fast
— Madviking2015 • August 25, 2019A long wait to collect car When I finally got served the assistant was very poor and all he wanted to do was sell me upgrades,insurance,etc Very poor service
— Disappointed • August 22, 2019Simple booking process through British airways executive club. Very helpful and friendly local staff. Clean car exactly as described with an option to upgrade if I wanted. Simple pick up and drop off.
— Simon • August 11, 2019Didn't make clear the extras in top of original quote.
— WendyW • August 7, 2019a very good service
— jc • August 7, 2019had to change driver then was told only he could use a credit card as he did not have one had to buy full amount of insurance 44
— john • August 7, 2019It was quick n efficient
— Hamza khalid • July 21, 2019Efficient and friendly staff.
— Francophile. • July 16, 2019Good price, really friendly and helpful staff, quick processes. Only down side the car itself was a little worn - a number of bumps and scrapes. But it was comfortable and economical so no real complaints
— Belfast 2019 • July 14, 2019Great service and very helpful with getting the luggage into the car Smooth service and very organised
— Mudge • July 10, 2019Budget were fast and efficient. Nice new car, too
— Guinness Boy • June 29, 2019Informative and Efficient. Good quality cars
— setter • June 24, 2019very happy with budget car hire,,,no hard sell on anything ,,asked if i wanted any added insurance i said no as i have it and they said that`s fine,,,spoke to other people where i stayed and they used different company`s and some still made them have there insurance even though they said they already had it so 10 out of 10 to budget car hire for no hard sell,, car was only a few weeks old and we were more than pleased with it,, staff were nice and helpful,, would use budget car hire again no problem...
— pete • June 21, 2019Really good service,helpful staff and a great little car.
— Lol • June 17, 2019Excellent. Easy to find. Quick service.
— wk • June 12, 2019Very easy to deal with and I had no issues. I first had a booking with Easyrent but after reading the terrible reviews of that company I decided to change to a more reliable company and I am happy it all went well.
— Sandero • June 12, 2019smooth process
— pete • June 10, 2019
Excellent service very efficent
— Kerrbear • June 10, 2019Excellent, speedy service with great car selection and on airport collection
— SaintDPC • June 10, 2019Easy pick up at airport and drop off
— Tab • June 8, 2019Two problems: 1. Low battery warning on the keycard. It was the only means of entry and starting of the car. Had to go to YouTube to discover how to change the battery. I would have been stranded had I not done so. Budget should have picked this up before handing me the car. 2. Understandedly there were longish queues at the pick up. This was not the problem. It was not obvious that one needed to selected a ticket to acquire a place in the queue. The monitor displayed the ticket number being processed and the preceding numbers that had been processed. What it needed to show is where you were in the queue. I was quite happy to wait the 20 to 25 mins if I knew that's what it was.
— Scruffy • June 4, 2019Poor quality car. Bit old and beaten up. Abs and engine management dashboard warning lights came on after not very many miles.
— Wevs • June 3, 2019Ok but as all Spanish car hire companies trying their very best to get more money from you
— Dusty • June 2, 2019Car suited our needs. Picking it up was confusing - their ticketing system sent 3 numbers to the same service desk at the same time. Everything else was ok.
— Si • June 1, 2019The checkin process was very bad, although the car received was in a good condition and overall rental was satisfactory. We waited almost 2 hours to get our car at the Bologna airport. Firstly, even though there are clear signs for different car companies (eg Avis, Busget, etc), there is only queue with ticketing system. However, there is no sign that you need to get a ticket and lots of people, us included, stand in the queue into their rental company’s desk to then realise they needed a ticket! Secondly, the workers were very slow with paperwork.
— dmpv • May 26, 2019we were told that we had caused damage to the car ? but we solved this problem because we had taken photos of when we picked the car up
— chefgazza • May 23, 2019Rude counter clerk. Particularly when they realised I did not want to take out Budgets additional insurance
— John • May 23, 2019Good vehicle helpful staff but very busy pickup
— Tillyrat • May 23, 2019Pretty efficient, quickly met on arrival back at the airport for vehicle check.
— JB • May 13, 2019If I could give Budget 0 stars I would. When collecting the car, I specifically said I DO NOT want any extras, no road side assistance, no nothing. I return home and I have seen a charge of £188 more than what I agreed to. 'You agreed in the written contract' - I would think after saying to the man 'I do not want any extras, I do not want to pay any more than I am already paying' , that he would listen to me and tick the correct box I had asked him to, not tick something else knowing there is a charge and therefore stealing £188 from me. The customer service team first offered me 15% of the money back, then 30%, then 50. So they clearly could have refunded me for the service I DID NOT ASK FOR, but wouldn't. Terrible. I will NEVER rent from Budget again.
— emma crompton • May 2, 2019Easy and quick , little walk to the car into Spain , but that saved queueing up to cross the border
— Laurencefahey • April 22, 2019I expected a 'Budget' car hire service from this company. Surprisingly the service was 5* and the car was immaculate. Highly recommended!
— Tree Hugger • April 15, 2019There was a short line before sorting out the car. They changed the car for us from a hatchback to saloon.
— DbmB • March 13, 2019Excellent
— ali • March 12, 2019Friendly pleasant service
— MB • March 2, 2019Fair, straightforward and helpful
— DCI • March 2, 2019All very easy and straightforward with very pleasant staff at Dublin airport.
— Lkilby • July 31, 2018
One star is far fetched for our experience. Appalling. Budget. Stripping you of all satisfaction. During our experience on a trip to Sicily in Italy on arrival we had to wait over 1 1/2 hours to be served at the counter with no/little organisation as to how long the wait would be or where the paperwork was that had to be filled out before reaching the desk. There were no chairs or tables. As for reaching the desk we had no apology for the time taken or appreciation for our wait. Staff were trying to up sell cars as well as insurance which understandably lead to customers being confused and waiting much longer. Our initial response is to deny all add ons as paying for insurance outside of the company is much cheaper and less time consuming yet this still had a knock on effect on waiting times. Once finding our car we realised how unexpectedly small it was. We paid for the economy which included the fiesta/Yaris or similar. Yet we achieved to be given a Fiat panda, which on advertisement was deceptively advertised in the lower priced category which we had originally intended to avoid. Once we picked up the car we were told we would have to check it over for damage. As usual we had expected this yet the sheet given showed no previous marks on the car in comparison to us finding scratches, dents, scuffs on the bumper, wing mirrors, car doors, wheel arches and boot. Simultaneously we went to the desk to advise them, as we had been told to do so, on the damage found to the car to receive a very impolite welcome. The man didn’t check over the car himself looking drowsy at the marks we had pointed out whilst agitatedly muttering “small damage doesn’t matter” continuously. In direct comparison to this on other occasions we have always taken photos and recorded any damage which was previously on the car for evidence. To our dismay the car was dirty inside and out, making the task of seeing all damage difficult and time consuming it seemed almost certain we would miss a little thing, alternatively “small damage doesn’t matter” and with pointing out the main areas we left. With 3 adults in the car aswell as 2 cases and hand luggage the squeeze was hardly comfortable. After a week we returned to the car hire to be met by another unwelcoming member of staff. To surprisingly check the car over for us indirect comparison to our arrival. Barely checking the car body he checked the left hand side along with the fuel which was fine. Then made a direct route to the windscreen which had just been cleaned complementary to buying our fuel (looking much cleaner than when we got the car). To find a hairline chip which may have been there prior to our hire but was dirty therefore wasn’t drawn to our attention. The size of the chip was no bigger than the end of a sharp pencil and was not visible from driving on the inside. We also struggled to see the chip on the photos we took after it being drawn to our attention. We never heard a chip hit the windscreen as usual but the man argued that it could have been done when parked even though it was parked in a hotel car park with the bonnet facing the garden area under no trees. Now we await the charge of budget not offering even an applicable service on the credit card. In short.... * Dire customer service * Confusion on car size/type * No organisation upon arrival * Staff uninterested * A service which doesn’t deserve the star or your time If you decide to go with Budget just take into consideration the limiting factors for comfort, ease and stress free travels.
— 2018 • July 26, 2018One star is far fetched for our experience. Appalling. Budget. Stripping you of all satisfaction. During our experience on a trip to Sicily in Italy on arrival we had to wait over 1 1/2 hours to be served at the counter with no/little organisation as to how long the wait would be or where the paperwork was that had to be filled out before reaching the desk. There were no chairs or tables. As for reaching the desk we had no apology for the time taken or appreciation for our wait. Staff were trying to up sell cars as well as insurance which understandably lead to customers being confused and waiting much longer. Our initial response is to deny all add ons as paying for insurance outside of the company is much cheaper and less time consuming yet this still had a knock on effect on waiting times. Once finding our car we realised how unexpectedly small it was. We paid for the economy which included the fiesta/Yaris or similar. Yet we achieved to be given a Fiat panda, which on advertisement was deceptively advertised in the lower priced category which we had originally intended to avoid. Once we picked up the car we were told we would have to check it over for damage. As usual we had expected this yet the sheet given showed no previous marks on the car in comparison to us finding scratches, dents, scuffs on the bumper, wing mirrors, car doors, wheel arches and boot. Simultaneously we went to the desk to advise them, as we had been told to do so, on the damage found to the car to receive a very impolite welcome. The man didn’t check over the car himself looking drowsy at the marks we had pointed out whilst agitatedly muttering “small damage doesn’t matter” continuously. In direct comparison to this on other occasions we have always taken photos and recorded any damage which was previously on the car for evidence. To our dismay the car was dirty inside and out, making the task of seeing all damage difficult and time consuming it seemed almost certain we would miss a little thing, alternatively “small damage doesn’t matter” and with pointing out the main areas we left. With 3 adults in the car aswell as 2 cases and hand luggage the squeeze was hardly comfortable. After a week we returned to the car hire to be met by another unwelcoming member of staff. To surprisingly check the car over for us indirect comparison to our arrival. Barely checking the car body he checked the left hand side along with the fuel which was fine. Then made a direct route to the windscreen which had just been cleaned complementary to buying our fuel (looking much cleaner than when we got the car). To find a hairline chip which may have been there prior to our hire but was dirty therefore wasn’t drawn to our attention. The size of the chip was no bigger than the end of a sharp pencil and was not visible from driving on the inside. We also struggled to see the chip on the photos we took after it being drawn to our attention. We never heard a chip hit the windscreen as usual but the man argued that it could have been done when parked even though it was parked in a hotel car park with the bonnet facing the garden area under no trees. Now we await the charge of budget not offering even an applicable service on the credit card. In short.... * Dire customer service * Confusion on car size/type * No organisation upon arrival * Staff uninterested * A service which doesn’t deserve the star or your time If you decide to go with Budget just take into consideration the limiting factors for comfort, ease and stress free travels.
— 2018 • July 26, 2018No problems with car hire after original car had minor fault
— Davo • July 21, 2018A great company, easy to talk to and very reasonable prices
— Murtle • May 31, 2018The car was clean t
— Toystory35 • May 5, 2018I get excellent value going through a car hire clearing site.
— Vaka • April 9, 2018Smooth car rental from Budget but the excess insurance provided by Reduce my excess was unsatisfactory.
— Tommy • April 4, 2018Great service at check in friendly nice clean car no hassle at pick up or drop off.
— Wexford • April 3, 2018Quick service on pick up and drop off with an upgrade included. No issues with car condition at drop off.
— Bluebear68 • March 28, 2018Booked a qashqai and was upgraded to a Kia Sorrento pick up was easy, car was superb, though would have liked some instruction on controls. Return was a breeze though no check round with their staff which makes me nervous so we took photos of vehicle.
— Fishy • March 21, 2018Car was good and all went well. Few things - when you tell the car hire company you are going into a ski resort they almost force you to hire a car with winter tyres and snow chains. If the weather is good this is totally unnecessary. The way they push you to upgrade is uncalled for and they have no understanding of the resorts and its requirements but will still tell you how necessary it is. Lack of honesty. Also when dropping car off, there was no one to check the car. This leaves it open to any damage until they check it.
— Johny81 • February 27, 2018Friendly staff. Spotless car although I did ask for an air freshener - as I thought maybe someone had been smoking in the car -which they supplied immediately . Straightforward pick up and drop off.
— Lulu B • December 12, 2017Good car at a good rate. Good service. One satisfied customer.
— BAH • December 4, 2017easy to use website, made clear what is covered and quick purchase of insurance with policy documents sent immediately. would highly recommend
— sarah17 • November 19, 2017Good car, good value for money
— SH • November 19, 2017Initially booked with Ezirent but they were a nightmare to deal with so I switched to Budget. They've always been great.
— Scott • November 9, 2017A good, value for money service
— Samson • October 25, 2017What an easy and hassle free experience - only 15 minutes between arriving and driving off. Drop off was the same, painless experience. A very different proposition to sixt who we used last year and will never use again!
— Bdabowd • October 20, 2017Relatively straightforward pickup and drop off process. Unfortunately the car was rather dirty inside....clean enough on the outside but had to ask for the inside to be cleaned again. Even after the second attempt to clean the inside it was still rather dirty.
— Al • October 17, 2017Very good service from Budget car hire
— BobBobbers • September 27, 2017
Chose Budget to take advantage of an Aeroplan promotion. On arrival, staff asked if we would mind a different vehicle, as the class we'd booked wasn't available. Turns out we went from a basic 4 door economy to a Jeep SUV! Very smooth ride. SatNav was nice, but not very up-to-date--seemed to have some new road developments but not others. Staff very efficient, despite some office equipment not working. No hidden surprises after the rental. Would use them again.
— mel • September 25, 2017The whole process was made quick and easy from pick up to drop off, and the price was great too. The car was supplied in perfect condition and presented zero problems.
— j2o • September 12, 2017Upgraded from Golf sized car to Volvo 4WD XC 60 because of a 3 month rental. Excellent car and great service.
— Tigertim • August 31, 2017Chose from the comparison site, and selected a mid-size car. Arrived, tired from the flight and even more tired from 45 mins getting through passport control. The way to the shuttle bus stop was well indicated and took us straight to Budget. Another wait in line of about 30 mins, even with four operatives on duty. Was offered an upgrade to large at extra cost, I mentioned that after a challenging trip, such an upgrade should be complimentary. To my surprise and pleasure, the operative agreed! I had purchased excess insurance in UK, but it was offered. My checking in was about five mins. At the end of my visit, the rental return was well marked, I filled the tank, and handed the car back to Budget with no fuss or difficulty. So, in summary, some waiting, but efficient and easy. Yes, I would happily use them again.
— BeeJay • August 30, 2017Friendly courteous staff. Couldn't be more helpful
— Fat Buddha • August 29, 2017Very smooth rental ....straight opposite airport for pick up Would use again
— Boof • August 29, 2017Confusing and misleading information given by rentalcars.com and budget about extra charges and drop off instructions
— Rich • August 29, 2017Good easy hire, car not as large as expected but fine.
— Espantosa • August 28, 2017Process and car hire went smoothly.
— Hannah • August 22, 2017Budget, were understandably very busy when I collected my hire car. The paperwork I was given showed one scratch mark on the car. However when I checked the car there were about a dozen scratches on it. They seemed happy when I pointed this out to them. The car was 3 years old and had a lot of miles on the clock. I had hoped for a better car, although the car did not breakdown on my travels. I would not hire from Budget again.
— TerryD • August 22, 2017Excellent service,great price,lovely car and friendly staff
— Mikecov • August 21, 2017Ok but little instruction re the return other that refeulling
— Greg • August 21, 2017Friendly. Efficient. No hassles.
— Rob • August 21, 2017Great service, lovely car but most of all fantastic price !
— Mikecov • August 21, 2017Great peice of mind
— Dave • August 19, 2017Very good service hassle free.
— CJ • August 18, 2017Friendly and cheap.
— Dan • August 14, 2017Easy pick up and courteous service
— Robbie • August 13, 2017Excellent value for money, straightforward transaction with polite and welcoming staff.
— Frenchy • August 10, 2017Reasonable price for a mustang & camaro but over an hour wait at the desk and, at 11.20pm, the "24hr" breakdown contact number couldn't be reached - either disconnected the call or failed to answer at all.
— Piper • August 8, 2017
Took a minute to find the on airport desk but otherwise easy pickup and drop off. Friendly helpful staff and great car for the money. Highly recommended.
— Loulou • August 5, 2017Basic car - did the job but beware fuel charges if the car is not full when you collect return it with more and they will refund the difference if it's a bit less the charges are really high
— Carol • August 4, 2017When we artived, we discovered that the car we had hired was not big enough to accommodate our luggage. We paid to upgrade to an SUV. Staff were very helpful. The car developed a fault so we returned it and received a free upgrade. The interior was very smelly but we had to keep it because we had no time to return it again. When we took the car back to the depot at the end of the hire, they reimbursed some of our costs without hesitation. Cant fault their customer service but the cleaners need to pay more attention to the condition before they make a vehicle available for hire.
— Kezzmarc • August 3, 2017Easy no fuss
— Sulloir • July 30, 2017The car was ready and waiting on landing, it was a different model to the one requested which is why I've give it a 9 but I can't fault it. Nice tidy runaround, ideal for the island roads
— Ling • July 30, 2017Budget car hire was quick and easy we arrived at the airport and the desk was easy to find and the staff were kind and courteous we will be booking with these in the future
— Joesniff79 • July 29, 2017Easy to use, didnt need to claim fortunately!
— Hub • July 29, 2017Massive queues at Car Hire desk and tried to upsell everything possible ! Car hired was Ford CMax 1.0 petrol ecoboost which was extremely heavy on fuel - averaged 30mpg on long runs.
— Rudgey • July 28, 2017very good and fast
— con • July 27, 2017No issues with pick-up nor drop-off. Car itself was quite badly scratched all around - but this was correctly noted on the documentation and no issues resulted.
— asl • July 26, 2017efficient and good value. this is reflected in the long queue at the airport. worth the wait though.
— mike • July 26, 2017ive used this car hire company on many occasions. never had any issues and thankfully never had to make a claim.but do book in advance for cheapest price and take it with CDW or you will have to pay £25 if you dont take out their own insurance.
— Teresa • July 26, 2017Everything was as advertised with prompt and friendly service. The car itself was perfect for my needs. Couldn't fault it and would definitely use again.
— Cazzie • July 25, 2017Great hire car service
— Stewbidd • July 23, 2017Arrived at the Avis/Budget desk to find a long queue. Some people were offered the chance to check in at the car pickup but we waited and we got to the front in about 10 minutes. Now why do all car hire rentals take soooo long to process you when you've already paid online! Another 10 minutes later and we were off to the car pickup - only to be told on arrival that the car wasn't ready and it would be another 10 minute wait. 10 minutes later we were taken to the car and this was the best bit - we got a big upgrade from the Opel Corsa to a diesel large Merc. Great car and fantastic petrol consumption. Handover a week later was smooth and quick so no complaints there.
— Tangent • July 20, 2017The lady on the desk at budget was friendly and professional. The setup was modern and straightforward. It felt like there was no hidden agenda / fees. An honest company. The car wasn't the best we had so in future might ask for an upgrade / the next model up.
— James_6ft • July 16, 2017Good service
— Ger • July 14, 2017Excellent service
— Rich • July 14, 2017No problems at all everything went smoothly and the car was fine
— Bryanmurphy • July 10, 2017Excellent professional service and good teamwork ,all hands on to avoid customers unnecessarily waiting , great staff and super helpful drop off driver a credit to any company all Polish and Lithuanian staff that I could see ????
— Clarkeshouse • July 5, 2017
The Budget office was very efficient on check in and check out. The only challenge is finding the location of the shuttle bus to take you to the Budget office. There wasn't good information on email and no signage at the airport so took a bit of asking about. Once located it is only a short drive.
— Bunny • July 5, 2017Good service, but remains to be seen if they claim any 'damage'. Interestingly, the garage at Landvetter automatically photographs all the cars under bright lights as they enter and leave!
— Oli • July 5, 2017Still haven't refunded me my petrol pre authorisation.
— Sabada • July 3, 2017Have used Budget before and I am sure that they will be good again.
— Harko • June 26, 2017I don't trust them.
— abakuss • June 24, 2017Saved lots as I often hire cars when taking holidays. Excess insurance is substantially cheaper than the car hire insurance
— Azhar London • June 24, 2017Excellent car for Sardinian roads
— Woolwich • June 24, 2017Booked from UK. Rental was a good price and we were given a brand new car. Picked it up in downtown Boston and returned to Logan Airport at no extra charge and no hidden extras. We did opt for toll ez-pass at $4/day max $20 which simplified our travelling.
— Jim • June 23, 2017Car was well worn.116000 km on clock.
— Fendichio • June 23, 2017excellent service when I collected the car which itself was in very good condition, no marks that had not been shown on the paperwork. Car return was smooth as well
— Fastwinger • June 23, 2017No problems with collection or drop off. Staff were friendly and helpful, and there was no pressure to accept unwanted add-ons.
— Jeff C • June 23, 2017Love the fact that I have car rental excess cover, stops me worrying about the small print and allows the Rental Company to process me quickly; so minimum waiting around time at pick up and drop off....Ace
— highviewer • June 23, 2017Quick pick up. No hard sell of additional insurance. An hour and a half late returning due to roadworks starting around the airport but no extra charge made. Easy drop off. What the car hire experience should be like!
— Phileas Fogg • June 23, 2017We hire the car from Budget a month ahead through Holiday Autos. It was an SUV automatic for 5 days holiday. On our arrival at Edinburgh Airport, the car was not available and they had no similar to give. They asked to wait and we waited two extra hours wasted holiday. After all this time, they still did not had a car and when we went to Avis, they manage to get a sedan for which they had the audacity to ask for extra payment!! Crazy!!! At that point we called Holiday Autos and within ten minutes they had us go to Enterprise and got the SUV we paid for at no extra charge. We will never hire from Budget or Avis again and we do not recommend them anymore.
— R Calin • June 23, 2017Easy pick up and drop off. Not charged extra although 1 hour late due to roadworks around airport.
— Andy A • June 23, 2017
