Dollar
Easy hire, friendly staff.
Swift and efficient.
It all worked out okay apart from when you initially book the car it seems like it includes an additional driver but that extra and would have doubled the price.
Friendly and helpful staff. Car was what I expected. However, there was obvious damage to the car that wasn’t declared on the pick-up sheet. The company took a higher deposit than what my agreement stated.
Straight forward process and helpful staff
Easy pick up, only issue is they keep the holding the charge on the credit card for almost a week after the car was returned.
Excellent service
Be aware that if you don't use their insurance excess protection they will ask for a minimum 820 euros deposit on your credit card !!!! Seems like yet another money making scheme......disappointing.
Excellent service: friendly and efficient. Good car. No unexpected extras to pay
Well equipped compact car
Quick easy service
Picking and returning the car was straightforward and quick. The car was in good condition and the size I wanted. The rep at the desk did try to sell an upgrade and insurrance but I said no and that was that.
Didn’t have the car I’d reserved and prepaid for (only had EV cars, needed petrol..) and charged me for an upgrade. Employees at rental desk totally uninterested and unhelpful - no explanation of controls, no tour of existing damage (I took lots of photos..), just basically “here are the keys - goodbye…”. Wouldn’t rent from them again - worth paying extra to rent from a bigger named company.
I hired what I thought was a Mazda 3 saloon style car. When I arrived at the garage to to collect my car, I was told I could pick any car in a particular row which should include various brands of cars all around the same size. However, when I walked to the row concerned, there was only one car there which was very small and rather shabby. I had no choice at all. It was a Chevy of some description and was the dullest car to drive. It was not very clean inside, it only had 2/3’s of a tank of fuel and the parcel shelf was broken. There were also a lot of chips and scratches already on the car. It looked as if it had had a hard life and was far from new. This was very different to my previous experience with Dollar wheee they used to offer a selection of cars and the cars that were available were really new. What a huge disappointment.
A busy desk at the airport but, newish car and perfect for the two of us
Excellent all round service
Good service with easy vehicle return. Only slight problem was the Dollar reception office at the airport was in the Hertz Office and not displayed on the front sign.
Had to wait about 2 hrs to collect a pre-booked car and got charged for Premium Roadside Service which we told the Dollar customer service agent several times we did not want.
Long wait, 30 minutes to collect car
Nice and easy transaction - they provided a very good car with everything we needed. The only slight negative point: a higher than advertised deposit was required. However, apart from this, pickup and return went smoothly.