Drivalia
Very easy check in / out, car very nice, possibly best experience with a car hire firm ever
I got penalty charge notice for dartford crossing of 2,5 pounds - ive paid it immediately and send them confirmation. They took 50 pounds of admin fee that is not possible to get back - they call it admin fee for sending an e-mail i guess. This is just a scam to get additional money for missing payment that can happen when you visit a different country. No emails with confirmation from transport department that it's paid and closed helped. Avoid those sneaky basterds - they give low charges for rental but leech on additional payments.
Car was a Ford Focus (as booked) with 57,000 km on the clock, dented on the front, one side badly, and virtually every corner damaged. I was charged an unexpected extra for being over 75. I was also told I would have to pay €250 if the car needed breakdown assistance.
The desk staff were friendly and tried to be helpful, however their computer system did not work efficiently. On arrival we asked for an extra driver to be added to the rental. We presented all the necessary documents and means of payment but their system would not respond to the driver details. We waited an hour in the 30 degree heat for them to sort this out. We had ordered a fiat estate to accommodate four adults and luggage. They gave us a DR7 large chinese suv with the turning circle of an oil tanker. It was dirty and covered in small scratches and dents and unsuitable for the twisty roads of Tuscany. They could not provide a copy of the damage status in English, just Italian and sent by email. Consequently it was difficult to know what we were being asked to sign. After returning we were sent an invoice for an additional 80 euros plus tax, again in Italian, with no explanation what it was for..
They are con merchants. They quoted £225 for 2 weeks hire. When the car was collected by my customer they demanded a further £375 for excess cover. DO NOT USE THEM. USE A PROPER COMPANY INSTEAD.
The staff were friendly, explained everything clearly and quickly got me on the road
TERRIBLE/ DISSHONEST AND TAKING ADVANTAGE OF THEIR STRANDED CUSTOMERS
Efficient, effective and I cruelly got a better car than I expected
Everything was just so easy! The staff at Drivalia were very good and efficient when I arrived to start the rental. The car was an easy drive and comfortable. The satnav was great, and the car was light on fuel usage. For my next trip I will certainly be looking at Drivalia for a rental car.
Terrible! This company is a scam. Rented a car which was dirty when I picked it up. I actually cleaned the inside and out the day I received it. I was a lone female traveller and when I dropped the car at Heathrow before I even got out of the car a large man was at the driver window literally screaming at me that I had wrecked the car and was 'going to have tpo pay for all the damage'. There was zero damage to the car, but I was trapped in their office for 2 hours arguing with them to prove the damage they wanted to charge me for. I had 3 large men standing over me and shout at me demanding I sign and accept the huge charges they wanted me to pay, They kept me trapped there for so long I nearly missed my flight.
Good value. Friendly service but IT issues added delay to collection and the car was not ideal MG3 (not particularly similar to a Polo apart from the size and it had over and under inflated tyres.
Staff were exceptionally helpful and welcoming. Car was clean and in fantastic condition
Van in good state, decent help from the staff, reasonable price
Booked and paid for my car via carjet. Downloaded the documents and they clearly state I have 4 hours to collect my car. Arrived 1 hour 15 late and was told my booking was cancelled and my car given to someone else. They refused to abide by the terms given to me by carjet. Refused to hive me another car unless I paid an additional 140 pounds. Spent 3 hours trying to resolve this. They are not helpful and basically don't care. Even better, the complaint procedure is designed to block you at every turn and you never manage to resolve the issue.
Booked and paid for my car via carjet. Downloaded the documents and they clearly state I have 4 hours to collect my car. Arrived 1 hour 15 late and was told my booking was cancelled and my car given to someone else. They refused to abide by the terms given to me by carjet. Refused to hive me another car unless I paid an additional 140 pounds. Spent 3 hours trying to resolve this. They are not helpful and basically don't care. Even better, the complaint procedure is designed to block you at every turn and you never manage to resolve the issue.
I paid Holiday Autos £360 to hire a car in August from Birmingham Airport. My flight was delayed. Drivalia knew this. But when I went to collect the car they demanded a further £240 They claimed to have rented my car to someone else, despite knowing my flight was delayed. They refuse to refund my£240 Do not use.
One of the most garbage companies I have ever seen in my life . I got a ticket of 30 Pound but they charged me 85 because they have 55 fees for the company . double the government charges , LOL they are fishing people and i will come after them in all the social and google searches as well.
Excellent service received both on collection and return. Lovely brand new vehicle. Thank you