ReduceMyExcess

Good car, efficient pick up, good value. Would have been higher but the staff were a bit abrasive

— Vin • Shannon, Ireland • August 28, 2025

Great service. Good price. Hadn’t realised the desk wouldn’t be in the arrivals hall, but a quick phone call and they collected us in a jiffy, whisked us off to the office in the town centre, were fast & efficient with getting us checked in and on our way. Return service was punctual, speedy and courteous. Very happy to get an unexpected upgrade too!

— Madgemeister • Shannon, Ireland • August 17, 2025

Good value, quick service, good location, pleasant staff

— PeteW • London Heathrow, United Kingdom of Great Britain and Northern Ireland • July 15, 2025

Travelling from Dublin to Cork by train, which was stopped by fallen tree on line. When we eventually started moving again and I had some idea of arrival time, I phoned Easirent to advise them of the delay. I was told that they only hold the booking for an hour from stated arrival time at booking and that the car was no longer available. They said they had one car left - a 7-seater for well over €500 for 7 days - for 2 people. No chance: made do with taxis. No mention of the one hour limitation anywhere on the "front page" of the on-line voucher - I have not bothered to look at the small print.

— Quasimodo • Malta International (Luqa), Malta • September 13, 2022

we found the guy on the reception (bob was his name) very pushy in trying to sell us their extra insurance, tried to intimidate us to buy theirs & warned us it could take us weeks for us to get our money re-reimbursed if we had to claim on it, he said that if we did claim on it they wouldn't give the the insurance company any invoices to settle the claim , as that was their policy !! we continued to say no to him but he said what we had was a load of rubbish & wouldn't cover any damage done to the car, a very overall nasty experience,we found this tactic very nasty indeed also he claimed it would take 4 to 8 weeks for us to get our excess deposit back!! not a nice company to deal with at all stay clear!!

— HIGHERWATTHER • cork airport, Ireland • September 12, 2022

This was a disaster. Unless we agreed to pay their excess insurance,which was more than the car rental charge, they cancelled our contract. As we would not do this we were left without a car. We had to make other arrangements for further travel.

— Spud • Belfast, United Kingdom of Great Britain and Northern Ireland • September 3, 2022

Very good.

— Grant • London, United Kingdom of Great Britain and Northern Ireland • August 30, 2022

Cheapest I could find. OK if you want no frills. The staff and location feel a bit dodgy but they picked us up and dropped us off and everything went smooth enough. The car was decent but the air on needed gassing.

— Mr Hall • Dublin, Ireland • August 28, 2022

Patient given v delayed flight

— ND • Edinburgh, United Kingdom of Great Britain and Northern Ireland • May 22, 2022

Great value. Good car. Unfair poor reviews

— Ian • Liverpool, United Kingdom of Great Britain and Northern Ireland • April 10, 2022

I have used Easirent for many years because thier rates are very good but this experience was less than satisfactory. When I collected the car they did not have a card reader, some excuse about Internet access in the area however they did have WiFi. To their credit they did give me a free upgrade and the vehicle was excellent. I picked it up the day after I landed at Bristol so didn't require an airport transfer. When I returned the car I was told there was no transfer available due to Covid!! I was forced to walk for 15 minutes to the airport, dragging a very heavy case in very blustery conditions. At 70 years of age with some serious health issues this was appalling. I would certainly think twice about using them again.

— Shirl • Bristol Airport, United Kingdom of Great Britain and Northern Ireland • February 17, 2022

They are misleading and unethical and take advantage of foreign travelers. Traveling from the US to the UK in October 2021 I rented a vehicle through them. It was clearly indicated in the quote that the fee included insurance. We paid in full and left for England thinking everything was in order. Upon arrival I went to the location in Manchester. I was told I would have to pay an additional 957 GBP for insurance. I explained that the quote clearly stated that it was included. There was no full explanation but a vague indication that the additional fee would be refunded when I returned the car undamaged - which I did. Well, no more damage that the poor thing already had as it had several dents, scratches and long gouges along the sides. Nevertheless, none of that damage was incurred while I was driving it. When I returned the vehicle in December, I tried to reason with the manager about the addition insurance coverage. He explained to me that this fee was charged only to US and Canadian drivers and that the extra insurance charge would not show up on their site if we had booked in our perspective countries. He did say that if I could prove that the quote stated insurance was covered that he would refund it. I had someone in the US get on-line as though they were making a booking and send me the screenshot. It clearly showed insurance was included. I forwarded this to the manager a few hours later and still have heard nothing. I tried to reason with their customer service and found out that since my booking is complete, they will not refund me the additional cost. This is fraudulent in every possible way. They clearly take advantage for foreign travelers. What are you supposed to do once you get there and realize their unethical additional charge? Shameful. I would never recommend this business - ever. I gave them a chance to make it right, but they have made it clear they do not intend to be decent and courteous and to do the right thing. I will seek further action as no one should ever be deceived in this way.

— carterk06 • January 12, 2022

Good clean vehicles and very reasonably priced

— Kevlar • LEEDS, United Kingdom of Great Britain and Northern Ireland • December 13, 2021

Booked the car for 3 days 23.33 Pounds per day, asked before it was possible to book with a debit card, they confirmed via website chat that was possible but had to purchase extra insurance for 14.50 pounds per day so, the total booking was 113.50 for 3 days. arrived in Stansted paid a total of 266 pounds for 3 days or no car, take it or leave it... real scam

— Bureaufly • Stansted, United Kingdom of Great Britain and Northern Ireland • November 28, 2021

Dishonest company that lie, and shout at you and threaten you. They fabricate false charges for 700 and block you from making formal complaint to them. No customer service that works as anyone helpful is overridden by egomanics that try to belittle you.

— Nigel anthony • November 17, 2021

Just awful. No car, no refund for ages. Rude on the phone, told lies about me. AVOID!

— Phil • GLASGOW, United Kingdom of Great Britain and Northern Ireland • November 17, 2021

Rip off merchants, offered a shuttle service which did not exist

— Easirent Car Hire ripoff Merchants • bristol, United Kingdom of Great Britain and Northern Ireland • November 8, 2021

Absolutely disgusting face to face customer service, my husband was named driver but because he didn’t have a credit card they refused us even though I had mine and we are married!!! They wanted another £190 from us in order to allow him to drive, there was no empathy or advice on how we could move forward……except £££ of course, we bid goodbye and waited in a cold shelter for another bus back to terminal where we got sorted with no issues with Avis who were absolutely professional to deal with!!!!

— Paula • Luton London, United Kingdom of Great Britain and Northern Ireland • August 25, 2021

Abominable. By far the worst hire car company I’ve ever rented from. Two cars, both needed oil topping up - oil warning lamps left, right and centre, tyres low, empty of petrol, nobody answering the phone - everything you dread about hiring cars happened.

— Al • Aberdeen, United Kingdom of Great Britain and Northern Ireland • August 22, 2021

Really good value for money and smooth collection.

— johnathansmith • London, United Kingdom of Great Britain and Northern Ireland • August 9, 2021