Easirent
Customer reviews for Easirent
Good car, efficient pick up, good value. Would have been higher but the staff were a bit abrasive
— Vin • August 28, 2025Great service. Good price. Hadn’t realised the desk wouldn’t be in the arrivals hall, but a quick phone call and they collected us in a jiffy, whisked us off to the office in the town centre, were fast & efficient with getting us checked in and on our way. Return service was punctual, speedy and courteous. Very happy to get an unexpected upgrade too!
— Madgemeister • August 17, 2025Good value, quick service, good location, pleasant staff
— PeteW • July 15, 2025Travelling from Dublin to Cork by train, which was stopped by fallen tree on line. When we eventually started moving again and I had some idea of arrival time, I phoned Easirent to advise them of the delay. I was told that they only hold the booking for an hour from stated arrival time at booking and that the car was no longer available. They said they had one car left - a 7-seater for well over €500 for 7 days - for 2 people. No chance: made do with taxis. No mention of the one hour limitation anywhere on the "front page" of the on-line voucher - I have not bothered to look at the small print.
— Quasimodo • September 13, 2022we found the guy on the reception (bob was his name) very pushy in trying to sell us their extra insurance, tried to intimidate us to buy theirs & warned us it could take us weeks for us to get our money re-reimbursed if we had to claim on it, he said that if we did claim on it they wouldn't give the the insurance company any invoices to settle the claim , as that was their policy !! we continued to say no to him but he said what we had was a load of rubbish & wouldn't cover any damage done to the car, a very overall nasty experience,we found this tactic very nasty indeed also he claimed it would take 4 to 8 weeks for us to get our excess deposit back!! not a nice company to deal with at all stay clear!!
— HIGHERWATTHER • September 12, 2022This was a disaster. Unless we agreed to pay their excess insurance,which was more than the car rental charge, they cancelled our contract. As we would not do this we were left without a car. We had to make other arrangements for further travel.
— Spud • September 3, 2022Very good.
— Grant • August 30, 2022Cheapest I could find. OK if you want no frills. The staff and location feel a bit dodgy but they picked us up and dropped us off and everything went smooth enough. The car was decent but the air on needed gassing.
— Mr Hall • August 28, 2022Patient given v delayed flight
— ND • May 22, 2022Great value. Good car. Unfair poor reviews
— Ian • April 10, 2022I have used Easirent for many years because thier rates are very good but this experience was less than satisfactory. When I collected the car they did not have a card reader, some excuse about Internet access in the area however they did have WiFi. To their credit they did give me a free upgrade and the vehicle was excellent. I picked it up the day after I landed at Bristol so didn't require an airport transfer. When I returned the car I was told there was no transfer available due to Covid!! I was forced to walk for 15 minutes to the airport, dragging a very heavy case in very blustery conditions. At 70 years of age with some serious health issues this was appalling. I would certainly think twice about using them again.
— Shirl • February 17, 2022They are misleading and unethical and take advantage of foreign travelers. Traveling from the US to the UK in October 2021 I rented a vehicle through them. It was clearly indicated in the quote that the fee included insurance. We paid in full and left for England thinking everything was in order. Upon arrival I went to the location in Manchester. I was told I would have to pay an additional 957 GBP for insurance. I explained that the quote clearly stated that it was included. There was no full explanation but a vague indication that the additional fee would be refunded when I returned the car undamaged - which I did. Well, no more damage that the poor thing already had as it had several dents, scratches and long gouges along the sides. Nevertheless, none of that damage was incurred while I was driving it. When I returned the vehicle in December, I tried to reason with the manager about the addition insurance coverage. He explained to me that this fee was charged only to US and Canadian drivers and that the extra insurance charge would not show up on their site if we had booked in our perspective countries. He did say that if I could prove that the quote stated insurance was covered that he would refund it. I had someone in the US get on-line as though they were making a booking and send me the screenshot. It clearly showed insurance was included. I forwarded this to the manager a few hours later and still have heard nothing. I tried to reason with their customer service and found out that since my booking is complete, they will not refund me the additional cost. This is fraudulent in every possible way. They clearly take advantage for foreign travelers. What are you supposed to do once you get there and realize their unethical additional charge? Shameful. I would never recommend this business - ever. I gave them a chance to make it right, but they have made it clear they do not intend to be decent and courteous and to do the right thing. I will seek further action as no one should ever be deceived in this way.
— carterk06 • January 12, 2022Good clean vehicles and very reasonably priced
— Kevlar • December 13, 2021Booked the car for 3 days 23.33 Pounds per day, asked before it was possible to book with a debit card, they confirmed via website chat that was possible but had to purchase extra insurance for 14.50 pounds per day so, the total booking was 113.50 for 3 days. arrived in Stansted paid a total of 266 pounds for 3 days or no car, take it or leave it... real scam
— Bureaufly • November 28, 2021Dishonest company that lie, and shout at you and threaten you. They fabricate false charges for 700 and block you from making formal complaint to them. No customer service that works as anyone helpful is overridden by egomanics that try to belittle you.
— Nigel anthony • November 17, 2021Just awful. No car, no refund for ages. Rude on the phone, told lies about me. AVOID!
— Phil • November 17, 2021Rip off merchants, offered a shuttle service which did not exist
— Easirent Car Hire ripoff Merchants • November 8, 2021Absolutely disgusting face to face customer service, my husband was named driver but because he didn’t have a credit card they refused us even though I had mine and we are married!!! They wanted another £190 from us in order to allow him to drive, there was no empathy or advice on how we could move forward……except £££ of course, we bid goodbye and waited in a cold shelter for another bus back to terminal where we got sorted with no issues with Avis who were absolutely professional to deal with!!!!
— Paula • August 25, 2021Abominable. By far the worst hire car company I’ve ever rented from. Two cars, both needed oil topping up - oil warning lamps left, right and centre, tyres low, empty of petrol, nobody answering the phone - everything you dread about hiring cars happened.
— Al • August 22, 2021Really good value for money and smooth collection.
— johnathansmith • August 9, 2021
Unprofessional service. Contradictory advice given over the phone by different agents. Had to wait long periods before being connected to anybody.
— Anon • July 30, 2021Very unfriendly staff and unhelpful regarding issues with vehicle. Charged exorbitant excess on a small car and said one can expect it to be removed off ones credit card after 6-8 weeks upon return!
— Macroom • July 29, 2021Great cars and great staff
— Jimcallion • July 21, 2021Think of Easirent as the "Ryanair" of car rental, and you have a hve a very good, no frills, car rental at exceptionally low prices. Never had an issue with my deposit being returned. BUT you do need to be prepared to avoid all the extra charges! -won't accept Amex -will take entire deposit off your credit card so make sure you have about £2000 credit available. -limits mileage to 100 per day -requires about 3 different proofs of ID (but checkin is now online) Branch staff have always been excellent if you are polite (which, come on, is the least they deserve) Use them 3 or 4 times a year and the only issue has been leaving a pair of sunglasses and they couldnt find them. Will continue to use them, they are great
— GTM • July 10, 2021I hired a car for three days. I was given a dirty Suzuki Swift which I returned after three days. At the return, the person inspecting the car "found" a nail in a tyre tread despite the tyre not having any reduction in pressure. I was charged £225 out of my deposit for this (£150 for new tyre and £75 administration fee) for a cheap car which generally requires a £40-50 cheap tyre in UK. I will strongly advise that you stay away from these thieves.
— Muhammad • June 4, 2021I returned my hire to Easirent on 29th June 2020. Today is the 29th December 2020 - 6 months after I returned the vehicle - and Easirent still haven't repaid the £1,600 security deposit they owe me. On the rare occasions that their customer service department answer their phone, I'm told that I'm at the top of the list and will be paid within days but I'm still waiting. It's absolutely appalling behaviour and surely amounts to theft. Don't hire from Easirent.
— CaroleE • December 29, 2020I've hired cars for forty years, often ten times a year, mostly in Ireland. Always used mainstream airport located car hire. Used this firm once before, thought I would give them a second shot. Still waiting for the deposit of 2100 pounds to be returned since November the 8th. Their first excuse was, it was put towards a purchase, in other words, say good-bye to your money, case closed. Wonder how many times they pulled that stunt. Well, that thought me not to deal with interlopers. They operate out of a backroom in a hotel. It's about time their reviews were checked for verification. Further action in the pipeline, must be making a fair bit of interest on all these deposits. Rent from an established firm with proper kiosks and take out excess insurance. Less than 40 quid for a year and covers everything.
— O'Halloran • December 26, 2020Unbelievable service, actually there was no service. We arrived and there was a long line of people. We found out some had waited 3+ hrs. We did not wait and when we went to complain we found out that not only ourselves were not going to get the car we booked, but actually all the people outside waiting were not going to get a car. If I'd known what I know now I would never use this company even if they offered a car for free. I was the lucky one why I could easily live without getting the car. You have been warned.
— Shocked • August 30, 2020I hired a car from Easirent for 3 months. I returned the car on 29th June and 3 weeks later I'm still waiting for my £1,600 deposit to be returned to me. I rang customer services and was treated very poorly. The lady was rude and really didn't care that I needed this money back in my credit card. When I asked her when I was going to get my money back, she said she didn't know. I asked whether it would next week, next month or next year. The answer was it wouldn't be next week. The company's website states deposits will be refunded within 72 hours. I've seen one review where an Easirent client is still waiting for a refund of £1,600 after 8 weeks. I've used Easirent many times but I will never use them again.
— Mitty • July 20, 2020Extra fees. Unreasonable demands for paperwork and documentation. A full hour at the desk. Refused to honour agreement to provide shuttle to/from the airport. Refused to issue a refund. Car was not clean; tank was 1/4 full. The worst retail service experience I've ever had.
— Bob • July 18, 2020Refund for your excess waiting time 3+ months Do not use even if they are giving the car for free
— Raz • May 29, 2020Refund for your excess waiting time 3+ months Do not use even if they are giving the car for free
— Raz • May 29, 2020i hired a van but was given a 9 seater with seats taken out to use as a van. okay i thought for £68.00. Price goes up to £96.00 a day then £104.00. i decided to give back as i am being charged for a 9 seater vehicle,which is not a 9 seater as back seats was taken out. i went back to Heathrow branch to pay for a LWB van which i thought would be cheaper as i had been paying £100 a day for 4 days. i had to make a fresh booking which should have been straight forward. My card was declined. i checked with my bank and funds was there,and they said the problem is with the van hire,machines. i spoke with the owner on the phone to take payment over the phone and he would not do it. 3 hours later i was forced to take a taxi back home as i had to much luggage on me to take public transportation. it cost me £60.00. if i did not have money this company was prepared to leave me stranded. i recommend not to use this company. They will end up charging you higher prices than advertised. within 10mins from £68.00 to £77.00. i tried for 3 hours to get my payment sorted out. very bad experience.
— king • May 21, 2020Squalid Service and Thuggery to Boot Booked via Easirent website "chat," paying a deposit of 349.11 pounds. The only documentation of the booking I received from Easirent was an e-mail titled, curiously, "Vehicle rental reservation changes to booking number XXXXXX" (VRRCBNX). This contained no address for Easirent. It did contain a list of bus services and bus stops at Heathrow, but these were not easy to find after travelling for about 20 hours from Taiwan. It also mentioned a free bus service, but stated, "It is important to show the bus driver your rental voucher which has the start date clearly printed as well as our company logo." The VRRCBNX contained no company logo. We took a taxi, costing almost 20 pounds, and consulted Google for the Easirent address. We and our taxi driver struggled to find Easirent. When we finally arrived, no member of Easirent staff greeted us at the entrance or told us where to go to transact business. There was no signage visible to supply such information. I was shown by another exasperated customer into the office in which bookings were being processed. I saw two men standing behind two counters, one at either end of the room. I made eye contact with each of them and presumed that one or other of them would understand I needed assistance; the procedure remained unclear and, once again, there was no signage visible to make it clear. I was left standing for several minutes. Neither of the two men bothered to say anything to me. After several minutes, I felt that I had no choice but to approach one of the counters and present the document "Vehicle rental reservation changes to booking number XXXXXX." I duly did so, saying to the employee, 'There is no address on this.' He screamed at me, 'This is not a booking voucher.' As this first employee screamed at me, he also signalled to his colleague at the other end of the room, who started asking me questions about my booking from his end of the room and in an offensive and sarcastic tone. When this second employee (a white, native English-speaking caucasian, like myself) had finished asking me questions, he approached me and said to me, 'Now you're just being racist.' I said to him, 'What do you mean? I haven't said anything to you at all, let alone anything racist.' He responded, 'I know, but I'm South African.' I was appalled by what he had said and by the possible implications, and therefore made a point of informing those around us in the room of his remarks, whereupon one of his colleagues said, 'He's not South African; he's Australian.' I made the point that I simply wished to collect my car and leave. The second employee shouted, "Don't give this man a car." I responded, "If you're not going to give me a car, I require a written statement from you that my deposit will be refunded." He said, "Do not give this man a car. Do not refund his deposit." He gave no reason. Weeks later, though without my being notified, my deposit was in fact refunded. Two days after my return to Taiwan, about a month after the incident, I filed a demand, via the complaints procedure on Easirent's website, for reimbursement of my deposit and of various losses consequential on Easirent's cancellation of my booking. Easirent did not respond, and, in accordance with their procedure, I filed the demand again. Again they did not respond. Again in accordance with the formal complaints procedure, I therefore "escalated" my grievance to the industry governing body, the BVRLA, who responded, "We understand that when you arrived at the branch discussions took place which then resulted in you not receiving the vehicle you had pre-booked, we hope you can appreciate we are unable to comment on these conversations. However, Easirent have advised that you were refunded your pre-paid amount of £349.11 in full." I was not accused of anything, either by Easirent or the BVRLA.
— Rudy Mentz • May 14, 2020I got fleeced by this company. Stay away from them! They took £59 for Insurance and £189 for car hire and they told me that because I'd paid on a debit card I couldn't have the car. THey had a heavy in the shop that told me that the best thing I could was leave the shop telling me that everything was strictly legal and that I wouldn't have a leg to stand on in court. Steer well clear of this company. They are thieves!
— Matt South • April 28, 2020To whom it may concern, This is the complaint letter I sent to those whom I thought could help my wife and I solve an issue that we found to be very troubling. It involved an employee at the Jacksonville Easienrt, specifically the manager named Franky. Priceline Booking Number 202-281-644-38 Easirent Reference Number 1863754 Easirent Wally Park, Jacksonville, FL airport We went to pick-up our rental on February 15th, 2020 and had all the information we were told to bring (credit card, drivers license). The young man, Franky waiting on us, informed us we needed proof of our auto insurance which we did not bring because we were not asked to bring it. When we challenged that he informed us that local rules can require them to ask for proof of insurance. We have Erie Insurance and at this time on a Saturday they are closed and not open on Sunday. The manager, Franky, said we couldn’t have the car without proof of insurance. We told him we would call and give them that information on Monday and he said ok. Then he blindsided us about the in-kind coverage on our credit card which we thought we had but would check with Bank America, his response made us feel threatened and also taken advantage of. Again, none of this was mentioned on any of the documents. It was hard to understand Franky at times which only made the situation worse so my wife took over. Once again, we were told we couldn’t take the car without the proof of insurance, which also was never mentioned on the paperwork. My wife explained we would call them on Monday with the information so the charges that we paid extra for, would be taken off once that information was given Franky and that would be ok. We signed off and waited for the car, which was not what we asked for. It looked like the worst one on the lot and the windows were very dirty and very hard to see out of the windows because of the stickers on the side window. On Monday, as promised., we called Erie to get the information for our insurance and also Visa to make sure we had the in-kind benefit. Both of these services were to be taken off our bill once the information was suppled. Called 1-888-901-5121 on Monday the 17th twice, once busy and 2nd time hung up on after we told them we were calling with the information they needed. Called again Tuesday the 18th and kept getting busy signals. Not only was this a terrible experience initially, but customer service once they knew why we called, decided to hang up and not answer the phone after they saw the number. Thankfully, the return went smoothly and very glad the person who waited on us was helpful. The rep at the desk upon return, Dasha, informed us that all she has to do is ask for proof, if not available then it would have been accepted, that being two adults in there 70’s would have insurance.
— Joe D • March 28, 2020To whom it may concern, This is the complaint letter I sent to those whom I thought could help my wife and I solve an issue that we found to be very troubling. It involved an employee at the Jacksonville Easienrt, specifically the manager named Franky. Priceline Booking Number 202-281-644-38 Easirent Reference Number 1863754 Easirent Wally Park, Jacksonville, FL airport We went to pick-up our rental on February 15th, 2020 and had all the information we were told to bring (credit card, drivers license). The young man, Franky waiting on us, informed us we needed proof of our auto insurance which we did not bring because we were not asked to bring it. When we challenged that he informed us that local rules can require them to ask for proof of insurance. We have Erie Insurance and at this time on a Saturday they are closed and not open on Sunday. The manager, Franky, said we couldn’t have the car without proof of insurance. We told him we would call and give them that information on Monday and he said ok. Then he blindsided us about the in-kind coverage on our credit card which we thought we had but would check with Bank America, his response made us feel threatened and also taken advantage of. Again, none of this was mentioned on any of the documents. It was hard to understand Franky at times which only made the situation worse so my wife took over. Once again, we were told we couldn’t take the car without the proof of insurance, which also was never mentioned on the paperwork. My wife explained we would call them on Monday with the information so the charges that we paid extra for, would be taken off once that information was given Franky and that would be ok. We signed off and waited for the car, which was not what we asked for. It looked like the worst one on the lot and the windows were very dirty and very hard to see out of the windows because of the stickers on the side window. On Monday, as promised., we called Erie to get the information for our insurance and also Visa to make sure we had the in-kind benefit. Both of these services were to be taken off our bill once the information was suppled. Called 1-888-901-5121 on Monday the 17th twice, once busy and 2nd time hung up on after we told them we were calling with the information they needed. Called again Tuesday the 18th and kept getting busy signals. Not only was this a terrible experience initially, but customer service once they knew why we called, decided to hang up and not answer the phone after they saw the number. Thankfully, the return went smoothly and very glad the person who waited on us was helpful. The rep at the desk upon return, Dasha, informed us that all she has to do is ask for proof, if not available then it would have been accepted, that being two adults in there 70’s would have insurance.
— Joe D • March 28, 2020Got quote for car hire and insurance,accepted for a good price,we were picked up from airport to easier to depot,when we went to get keys in their office,this bloke who worked there told us the insurance we had took out was practically worthless so we should take out their insurance at a cost of £150 to cover scratches ,car parked in car park etc.etc. Told him in no uncertain terms they were a rip off,scam company,he dropped price immediately to £105 ,wives got worried with all the bullsh#t he kept going on about,so we paid,this company give the hard sell to frighten people,avoid like the plague
— Shorty • March 22, 2020Don't touch this company. Disgraceful practises. I needed to hire a car for a visit to Dublin between Sunday 20 October and Wednesday 23rd October 2019. I was attracted to Easirent by their reasonable prices: they had two offers, one that appeared to cover all damages. However, when I arrived with my family at their offices near Dublin Airport I was told that unless I paid for extra cover I would be liable for any damages that may occur. I did think about taking a chance but the representative outlined the amount I would be expected to pay for just a minor problem. Reluctantly, I paid £142 on top of the hire price £48 (for 3 day hire) but with the assurance I would not be charged for any damage should I be unlucky and be involved in an accident. I was also unhappy that the VW Passet that I had booked was not available nor an equivalent car. Again I reluctantly accepted a 7-seater. When checking the car the young lady who had taken my booking emphasised how as the car was almost brand new there were unlike to be any damage on the car. When I returned the car on Wednesday the same young lady came out to check the car. With amazing speed and a lack of subtlety she immediately noted scruff marks on the mirror on the passenger door. I remonstrated as I knew I was not responsible for these marks. The car had been parked in a spaces private car park and we had only driven the car once on a medium journey outside Dublin. She reassured me that as I had paid the extra insurance I would not be charged for any damage. All she required was my signature on an internal form. Once I signed she added casually that I would be charged 70 euros for ‘admin charges’. When I asked for an explanation she said the ‘new damage’ would have to be put on the system and this would cost 70 euros. I replied that I was being charge for ‘damage’ that I was not responsible for. Her reply was to wave the form I had just signed. My querying of being charged 70 euros for damages were met with her replying ad nauseam that I was not being charged for damage but for administrative charges. From reading other customers’ experience of Easirent Car Hire I realise that I am not the first to be the victim of this outrageous scam. I have sent an email asking for my 70 euros back. They have not yet sent a receipt for this ‘admin charge’.
— Kev • March 12, 2020Keep away from this Company. My experience of Easirent was so poor that I wrote to the national Guardian. My complaint was printed on Saturday 16 November. Having paid £48 for a three day hire I was required to pay £142 to reduce damage excess to zero. This was bad enough but on returning the car the agent immediately noticed a scuff mark on a wing mirror. I was assured that my insurance would cover any damage. The scam came when I was charged £62 as an admin charge. I wrote to the Company outlining my complaint but to no avail. I asked for a receipt for this admin charge but have heard nothing. The Guardian followed up but with no success. After negative interactions with Easirent the Guardian gave the following advice to its readers: "strongly urge you to look at its T&C and its long list of extra fees and charges . . . and take your business elsewhere"
— Kev • March 12, 2020
Be extremely vigilant when dealing with Sunny Cars as you may end up with Easirent who will scam you. They tell customers that their card does not cover the excess amount so that they then HAVE TO pay extortionate additional insurance cover charges! OTHERWISE THEY WILL NOT ALLOW YOU TO HIRE THE CAR!! When I queried the non-return of my ‘deposit’ (as I was led to believe!) by Easirent with Sunny Cars they told me that I had ‘opted’ to take out unnecessary additional ‘full’ insurance cover when I could have been refunded by them for any amounts deducted by Easirent from my deposit in the event of any damage having been caused! Nothing 'optional' about any of what occurred however when I tried to procure the vehicle!!! None of this excess/additional insurance cover was explained by the Easirent representative with any degree of clarity at the time of collection. I was told that my credit card 'did not work' and that I would thus have to pay an additional 'deposit' of £126 in order to PROCURE the vehicle. The 'credit card' in question is a corporate American Express so to claim it would not work for the excess amount of £1,500 is ludicrous. Given that this occurred late at night in the middle of an industrial estate and that my young daughter was present I agreed to the ‘deposit’ charge in order to procure the vehicle and get my family out of there. Had I thought for one moment however that this enormous sum in excess of €150 (and termed 'deposit') would not be refunded upon return of the vehicle in pristine condition I would never have gone ahead with the hire. I have hired many many cars over the years and have NEVER had an issue such as this. The car rental price including insurance has always been just that...the car rental cost including insurance!!! To think it normal to pay an additional insurance cover charge of €151.97 on a car hire of €62 quite frankly beggars belief! This entire experience has been below board and shady but I see from other conned customers that this is par for the course for this company. I only wish I had read those reviews prior to dealing with this shady operation and known that I would end up paying minimum 4 times the amount I assumed!! Why is it that no other car hire company I have ever dealt with has insisted upon payment of insurance cover 3 times the cost of hiring the car in the first place?! THIS IS A SCAM!
— Coco • February 27, 2020Absolutely horrendous. We've rented with easirent before and had no issue, but never through Luton. We booked a cat b car and were given an a, with only 4 seats instead of 5. The man who gave us the car pointed out a few small surface scratches and insisted he didn't need to write then down as they could not have a nail put in them. Upon our return they claimed one of these very same scratches was deep and we would be charged £195 for it. The manager was ignorant, rude and would not accept anything we said, he refused to discuss this with me as the car was in my partner's name, he laughed at me when I stated I would make a complaint to head office. Absolutely atrocious, never again!
— Mimi • February 25, 2020Price was very competitive, which was great. However, they said the Reduce My Excess policy was not "worth the paper it was written on as it wouldn't pay out". They then tried to sell me daily insurance at £18 per day, fuel full to empty at £8 per day, and have held a charge of £1600 against my credit card. So not sure I will be using again.
— Fergus • February 3, 2020This is a SCAM not a car hire company. Dirty, shoddy premises, body guard. Money taken. No car. I implore anyone to avoid. I cannot believe they are able to ‘trade’.
— Melanie • January 30, 2020AVOID AT ALL COSTS! Hugely stressful experience. Staff are rude, accusatory and their aim seems to be out to gouge as much money out of customers as possible. On top of that I was given a van with a potentially dangerous hydraulic fault, and then charged £1,325 due to Easirent's unqualified misdiagnosis of the problem! Picked up a van from the Kings cross branch for a 24hr rental. The first, and last time I will ever use Easirent. On collection the van was dirty, and had some liquid spilled all over the dashboard. Easirent staff checked the vehicle and marked all the current damage. The fuel level was also checked and a rough indication of the level was marked on basic diagram on the check out documentation. I used the van for approximately 8hrs, in which time I covered 20 miles of driving. I dropped the van back, and left keys with the out of hours staff. At this time the van was working perfectly, as demonstrated by it's tracking logs and cctv in at the drop off location. 24hrs after I dropped the van off I got a call from Easirent Kings cross to say that the reverse gear in the van was "broken" and that I was liable. I was then promptly charged £1325 on my credit card. All gears in the van were working perfectly when I dropped the van off, so I was obviously very surprised to hear this. The next day I took a day off work to travel back to the Kings cross Easirent office. Despite being in office hours, the office was completely deserted and nobody answered the door. When I went to check the van at the drop off location up the road I was met by an Easirent staff member who was initially extremely aggressive and accused me of deliberately parking the van in a specific parking location so as to cover up the damage to the reverse gear (utterly untrue). I was later given a receipt for the 'damage' to the van, which simply stated "burnt clutch". When I asked how they had diagnosed damage to the reverse gear, and then a burnt clutch, the Easirent staff simply stated that they "weren't mechanics" and had simply guessed. Later the issue was proven by Renault mechanics to be a clutch / brake hydraulic leak. This was due to a manufacturing fault on the van, and was covered under warranty. The fault was in no way caused by me, but was a service issue on the van. It took almost a month after the final Renault diagnosis of the van fault for me to finally get my money back from Easirent! During this time I was incurring credit card interest charges etc. To add insult to injury I was also charged £26 for apparently dropping the van back with less fuel than when I picked it up. This is despite me having photos of the fuel level when I picked the van up and when I dropped it off clearly showing the fuel level was identical. The Easirent staff just kept referring to their rudimentary pencil markings on the pick-up and drop-off paperwork to try and justify why they had charged me £26 for fuel that didn't exist. The fact is that these pencil marking have no scales or relation to the van's fuel gauge itself. They are simply an indication of the Easirent staff members interpretation of the van's fuel level. So they used ambiguity and misdirection as a way to attempt to justify gouging some more money out of me. In the end I got my £1325 back, but am still out of pocket for the £26 "fuel fee", train fares to travel to the Easirent office to discuss the accusations they were making against me, and the interest on £1,325 that they charged to my credit card. I also had to take almost two days off work to discuss these issues with Easirent, my lawyer and my credit card company. I wouldn't have had to do this if Easirent were able to communicate properly, as on the phone they just kept repeating the same comment over and over....."you are liable for the damage, you are liable for the damage". Easirent were incredibly quick to pass all blame onto their customer, and charge me the maximum amount possible. In their own admission they were unqualified to diagnose a fault with the van, but went ahead and did it anyway. They were rude and aggressive at times, and their communication of the issue was appalling. The van was also dirty and uncleaned when I collected it. The fact that Easirent rented me a potentially dangerous van is another matter completely!
— Declan • January 23, 2020AVOID AT ALL COSTS! Hugely stressful experience. Staff are rude, accusatory and their aim seems to be out to gouge as much money out of customers as possible. On top of that I was given a van with a potentially dangerous hydraulic fault, and then charged £1,325 due to Easirent's unqualified misdiagnosis of the problem! Picked up a van from the Kings cross branch for a 24hr rental. The first, and last time I will ever use Easirent. On collection the van was dirty, and had some liquid spilled all over the dashboard. Easirent staff checked the vehicle and marked all the current damage. The fuel level was also checked and a rough indication of the level was marked on basic diagram on the check out documentation. I used the van for approximately 8hrs, in which time I covered 20 miles of driving. I dropped the van back, and left keys with the out of hours staff. At this time the van was working perfectly, as demonstrated by it's tracking logs and cctv in at the drop off location. 24hrs after I dropped the van off I got a call from Easirent Kings cross to say that the reverse gear in the van was "broken" and that I was liable. I was then promptly charged £1325 on my credit card. All gears in the van were working perfectly when I dropped the van off, so I was obviously very surprised to hear this. The next day I took a day off work to travel back to the Kings cross Easirent office. Despite being in office hours, the office was completely deserted and nobody answered the door. When I went to check the van at the drop off location up the road I was met by an Easirent staff member who was initially extremely aggressive and accused me of deliberately parking the van in a specific parking location so as to cover up the damage to the reverse gear (utterly untrue). I was later given a receipt for the 'damage' to the van, which simply stated "burnt clutch". When I asked how they had diagnosed damage to the reverse gear, and then a burnt clutch, the Easirent staff simply stated that they "weren't mechanics" and had simply guessed. Later the issue was proven by Renault mechanics to be a clutch / brake hydraulic leak. This was due to a manufacturing fault on the van, and was covered under warranty. The fault was in no way caused by me, but was a service issue on the van. It took almost a month after the final Renault diagnosis of the van fault for me to finally get my money back from Easirent! During this time I was incurring credit card interest charges etc. To add insult to injury I was also charged £26 for apparently dropping the van back with less fuel than when I picked it up. This is despite me having photos of the fuel level when I picked the van up and when I dropped it off clearly showing the fuel level was identical. The Easirent staff just kept referring to their rudimentary pencil markings on the pick-up and drop-off paperwork to try and justify why they had charged me £26 for fuel that didn't exist. The fact is that these pencil marking have no scales or relation to the van's fuel gauge itself. They are simply an indication of the Easirent staff members interpretation of the van's fuel level. So they used ambiguity and misdirection as a way to attempt to justify gouging some more money out of me. In the end I got my £1325 back, but am still out of pocket for the £26 "fuel fee", train fares to travel to the Easirent office to discuss the accusations they were making against me, and the interest on £1,325 that they charged to my credit card. I also had to take almost two days off work to discuss these issues with Easirent, my lawyer and my credit card company. I wouldn't have had to do this if Easirent were able to communicate properly, as on the phone they just kept repeating the same comment over and over....."you are liable for the damage, you are liable for the damage". Easirent were incredibly quick to pass all blame onto their customer, and charge me the maximum amount possible. In their own admission they were unqualified to diagnose a fault with the van, but went ahead and did it anyway. They were rude and aggressive at times, and their communication of the issue was appalling. The van was also dirty and uncleaned when I collected it. The fact that Easirent rented me a potentially dangerous van is another matter completely!
— Declan • January 23, 2020Awful, awful, awful!!! Car pickup location is in Crawley! You need to take a local bus (not a special car rental company bus) to get to a car rental office. Bus service frequency is 45 minutes! Our car was dreadful with numerous dents. You need to count them all in peach darkness of the night. I don't want to tell the whole story as it would take a long time, simply avoid them! No money can compensate for the awful 'service' they pretend to provide.
— Vadim • January 21, 2020AVOID - DO NOT USE THIS COMPANY! The worst car hire company I have ever had to deal with! They appear cheap but make up the difference by either upselling you further insurance when you pick up the car (which they do in a very pushy manner), and if you don't take out the additional insurance, by charging you for damage to the car, even if you did not do it. Another way they try and scam money out of you is to sell you the full tank at a 'discounted' rate. The rate they quote is much less than the rate that you can buy fuel in a local station, however, they charge for many more litres than the tank can actually hold, so avoid this also. I picked up a vehicle from their Dublin office at 5pm at which point it was dark outside. When I collected the car the agent told me that there was no record of any damage on the car and it was my responsibility to tell him what damage was on the car so that it could be marked up on the record sheet. This was almost impossible to do as the car was black and I had to inspect it outside in the dark with no additional lighting. Even in these conditions I could see that the car was heavily damaged pretty much all over and the record sheet was covered in damage locations by the time I had finished looking at the car. The agent agreed with all the damage indicated, even though a few moments before he said there was no record of any damage on the car! As soon as it was daylight (9am the next morning) I took pictures of the car to have a clear record of the damage. When I returned the car the agent (female with blond hair - the rudest and most unprofessional agent I have ever had to deal with) looked at the marked up sheet and then went to inspect the car on her own. She then came back to tell me that there was a dent in the only location that had no marked damage on the sheet. I looked back through the photos that I had taken the next morning in daylight and yes there was a dent visible in those photos, but this was not considered suitable evidence for easirent and they charged me for damage to the car and an extortionate admin fee on top. So I would just AVOID, AVOID, AVOID.
— Rooney • January 19, 2020AVOID - DO NOT USE THIS COMPANY! The worst car hire company I have ever had to deal with! They appear cheap but make up the difference by either upselling you further insurance when you pick up the car (which they do in a very pushy manner), and if you don't take out the additional insurance, by charging you for damage to the car, even if you did not do it. Another way they try and scam money out of you is to sell you the full tank at a 'discounted' rate. The rate they quote is much less than the rate that you can buy fuel in a local station, however, they charge for many more litres than the tank can actually hold, so avoid this also. I picked up a vehicle from their Dublin office at 5pm at which point it was dark outside. When I collected the car the agent told me that there was no record of any damage on the car and it was my responsibility to tell him what damage was on the car so that it could be marked up on the record sheet. This was almost impossible to do as the car was black and I had to inspect it outside in the dark with no additional lighting. Even in these conditions I could see that the car was heavily damaged pretty much all over and the record sheet was covered in damage locations by the time I had finished looking at the car. The agent agreed with all the damage indicated, even though a few moments before he said there was no record of any damage on the car! As soon as it was daylight (9am the next morning) I took pictures of the car to have a clear record of the damage. When I returned the car the agent (female with blond hair - the rudest and most unprofessional agent I have ever had to deal with) looked at the marked up sheet and then went to inspect the car on her own. She then came back to tell me that there was a dent in the only location that had no marked damage on the sheet. I looked back through the photos that I had taken the next morning in daylight and yes there was a dent visible in those photos, but this was not considered suitable evidence for easirent and they charged me for damage to the car and an extortionate admin fee on top. So I would just AVOID, AVOID, AVOID.
— Rooney • January 19, 2020Easirent were exactly what I wanted very pleasant staff from start to finish the car I received was better than I expected I would definately hire from them again
— Linda • December 21, 2019Avoid at all costs. Scammers. Gave my booked vehicle to someone else and then offered me another at £230 extra. I cancelled but no refund cos I cancelled not them. ROBBERY.
— Michael 25 • December 21, 2019Absolute rubbish on all matters. Will never use again.
— Gadget99 • December 15, 2019Car rental experience was good the only negative was the wait at the airport for the shuttle to pick-up the car. Next time I would take a taxi.
— Flying Scot • December 9, 2019The second time I’ve rented a car from Easirent Liverpool airport, friendly, polite, professional, staff. There are some reviews about other branches that are far from good but I would recommend Liverpool branch to anyone, great prices, great staff, quick check in and out.
— Ejen • December 4, 20194 miles from the airport. Good service, price and car.
— Mal-Irish • December 2, 2019Office relatively far from airport timewise. I booked our hire car online, whilst i was booking (from the Netherlands) a popup showed on the screen asking if i want to buy insurance a €7 per day to cover tires, glass, and the excess. This sounded great, after arriving at the desk however i was asked if i wanted to buy easirents insurance, the cheapest costing £111!!!!!!!!! I was told in an email from my insurance i bought online NOT to accept easirents insurance because i truly am covered by my internet recognised branded insurance company so i declined. The gentleman behind the desk then blocked €1,978 on my credit card as deposit for the rental car, thats pretty normal, usually not that much but ok its only for three days rental right?????? I refuelled the car and returned it in the same condition i found it at 05:30 on a Sunday morning, i followed the return instructions to the letter and caught my flight home. I have been checking my Visa credit card twice a day every day and to my dismay the huge deposit is still saying reserved!!!! I called the Edingburgh office and a man told me "sorry i can't help you, the money will be returned after 28 days, we can't legally keep it longer than 28 days"!!!! The fact he used the word "legally" is very telling.
— Mark • November 10, 2019Very easy and quick to sort out. Staff were polite and car was ready to drive away, great value for money.
— Bert • October 13, 2019£30 cancellation fees. aftee makeing a booking an hour before.
— Mo Alhabahbeh • October 12, 2019This is certainly the worst company ever to hire a vehicle. Please make sure you stay away from this company do not get confused by the low prices this company is a complete fraud and its at the edge of being illegal
— Eduardo G. • September 25, 2019- — Verified reviewer • September 25, 2019
The reminder documents sent before I arrived didn’t have a list of all the things I needed. So I brought a whole swathe of docs only to find out I needed more. The guy who received us when we went to collect the car was unpleasant and snappy. He asked us to point out scratches etc and then had a go when we did saying he wasn’t going to “fleece” us so we didn’t need to point out everything. We went for the option to pay for the fuel in the car to reduce the charge to my card. The price was much higher than what we paid to fill it up. The car was slow (foot on the floor in second to get up a hill) and the sun visor fell off. All in all - not impressed!
— MF • September 17, 2019Typical budget car rental company. Good price. Don’t bother with the shuttle bus though - it’s about a 20min walk from terminal 2 to the car rental place, bus turns up once an hour, if you’re lucky enough to be able to get on it.
— LM • September 10, 2019Very shady office and practises avoid at all cost use a reputable firm it will be much cheaper in the finish
— The brit • September 9, 2019I've used ReduceMyExcess.co.uk for a couple of years and is a great service so you don't have to take out additional insurance with the hire car company. I only had to make one claim on the policy, due to a small hole in one of the tyres. The process was quick and easy and I received the payment in 14 days, as quoted. Fantastic, helpful and trustworthy service. It is frustrating that there is now no longer a contact phone number to phone and speak to someone in person. I submitted an online enquiry, but did not get a reply. So although the FAQ section is helpful, I would have liked to have spoken to someone on a phone about my particular query. Clearly the online phone does not work! The reason I am cancelling is because (to my understanding) ReduceMyExcess.co.uk does not provide full CDW or SLI Cover. Although, most UK Car Hire Companies should provide this cover without question. The company I use does not. I have therefore turned to another provider, that does provide it - at a lot higher annual rate. It would be really useful for ReduceMyExcess.co.uk provided an additional cost/cover for full CDW and SLI cover. Then I would return to them straight away. Hopefully, they will do this and I can come back.
— Jim • September 5, 2019I wish I had read Easirent's reviews prior to my very cheap car hire booking, lesson learned. Apart from the portable building office and building site car park, off site from the airport, my booking had to be cancelled through no fault of my own (essentially the staff weren't using the card machine properly and they couldn't process the pre-authorisation). I was told repetedly that it was "my problem". I declined to pay an additional 200 odd to reduce the excess (and complete the booking) as this was 7 times more expensive than the car hire cost. They will not refund 20 odd, it's peanuts I know but it's the principle. They will not listen, they will not see any other side but their own, however incorrect they are. They told me I had insufficient funds, which was incorrect and they told me I had exceeded my credit limit, which was also incorrect. I was able to hire a car from a more professional company the same day using the same credit card, but Easirent still maintains the card issue was "my problem". I am still waiting for my partial refund 7 weeks later and am still disputing not getting a full refund. Book a hire car with Easirent if: - you would like terrible customer service; - you want to feel like you're going to get mugged at their "depot"; - you don't mind being told repetedly "it's your problem" when you know it's their error; - you don't mind having your booking cancelled because they can't process a pre-authorisation; and - ...just don't waste your time and energy on these unsophisticated scammers.
— Unhappy customer • August 20, 2019Waited at pick up point 1 hour 45 not good enough, car was not cleaned, excuse we are very busy I will not use them again.
— Guv 501 • August 12, 2019I'm having trouble finding words to describe these cowboys. We booked a car from them through holidaycars.com(another cowboy company) about 3 weeks before our trip. Because the deposit was in the extortionate amount of over £1800 and needed to be paid via a credit card, i decided to put it in my partner's name about a week before the trip. Got an email back saying they won't be able to change the name, no explanation given. We arrived at easihire's depot in birmingham on the day we needed the car where the guy at the reception was not helpful at all and he didn't seemed to bothered either. We tried to pay the deposit with my partner's card, we were both present. Easirent wouldn't accept it because my name was not on the card. So what difference does it make who pays the deposit as long as its paid and the person paying it is present? We were given the option to pay an extra £180, which was more than the price of the car rental or lose the money. We decided not to pay them an extra penny and raise a dispute through the bank as we though we've been scammed. Nowhere on the booking does it say you have to show 2 forms of proof of address, luckily all our bills come via email so we were able to produce them but if you dont have that, you're screwed, you will have no choice but to lose the money or pay them extra as cancellation refunds are not issued unless you cancel before 48 hrs of your car collection. When we read their bad reviews we were worried we might fall for their scam but the low price determined us to take the chance. Little did we know how sorry we were going to be for choosing these con artists. Stay away from easirent and holidaycars.com. the price you see online is not what you will be paying, read all their reviews.
— CybeRocK • August 2, 2019The company were awful. The car was cheap to rent but sales were really pushy and made me feel so uncomfortable I decided to leave without taking the car. I would not recommend this company
— Gemma • August 2, 2019Utterly awful. No bus for collection for 1 hour. Then 1 1/2 hours waiting for car. Then on return nearly missed flight and had to walk to terminal because the bus that was supposed to come every half hour had not appeared for over an hour. Do not use, do not let anyone use this company
— Pmf3002 • July 29, 2019DO NOT USE - DANGEROUS AND UNSAFE. We booked online through the easirent website, paid the "super relax" insurance meaning we didn't need to pay a deposit and didn't require a credit card. We arrived at the airport and waited 40 minutes for the shuttle bus to arrive. When it finally arrived it took us to a hotel and then back to the airport before finally arriving at the depot. it would be quicker to walk. we then were told we had to pay another 80 euros for "more" insurance. Apparently the wheels aren't insured under the super relax cover. After 1 hour of driving the car we got an error on the dashboard saying we had a problem with a tyre. I checked the pressure at a f garage and one tyre was very low. filled it and drove another 30 minutes before the warning came on again. I checked the pressure again and it was low. this was when I noticed a hole in the tire that had been filled with some sealant. Not a problem, I can change it with the spare in the boot, no spare in the boot just an empty "tyre sealant bottle". it was Sunday afternoon and no garages were open. I called the easirent breakdown number to be told that I should take the car to the garage and they will reimburse me if I take a receipt. I explained it is Sunday and nowhere is open. she didn't care and said I will have to do it tomorrow. we are 2 hours away from our hotel, clearly not safe to drive and not a good first impression of Ireland. luckily the nice lady at the Texaco garage called a mechanic for use and after 1 hour he arrived. we had to follow him back to his work but he fixed it (better impression of Ireland, thank you Paul). He wrote on our receipt that the tyre was unsafe and the car should NOT have been given to us and also pointed out that all 4 tyres were almost illegal. They over charge and give you cars that could be extremely dangerous. PLEASE AVOID. we still have 3 more days left and only god knows if the car will make it without breaking again. can't wait to see what they say about this and also what they try and charge us for some fictitional damage we have caused. I have made an official complaint and surprise surprise we have had no response for over 1 week. I will be taking this further and leaving a review on every website possible. Your cars are dangerous and could have caused a serious accident. Waiting almost 14.days for a refund on the tyre we has to replace. Absolute cowboys
— avoid • July 29, 2019Dont be robbed! Pay a bit more and go to a reliable company. Easirent is the worst possible business out there and should be shut down. I tried my luck once too many and never again! Their pick up locations all around london airports are extremely inconvenient. They give cheap rates but then force you into high cost insurnace from them or threaten you with £2000 deposits on your credit card. The car you book is not available and they cheat you into different ones seeing you vulnerable after long travels and knowing you're in the middle of nowhere at their location. Discourteous staff with no regard for regular customers. Promise their shuttle will be on time and made me miss my flight on 2 of 3 occasions I rented with them. A huge disappointment. The company should be shut down
— Morfi • July 13, 2019CarJet.com and Easirent.com WARNING !! SCAMMERS !! Never Again !! . I rented a car from CarJet.com ( paid for it in full +insurance ) for collection on 29/06/2019 from Birmingham Airport at 12.30 . The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time. I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car. I ( and my family ) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative , `` You are over 2 hours late and the car has been given to another customer`` I asked , ``was this stipulation on the Terms & Conditions``, and got no reply!. I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it , so therefore you can book another car but you must PAY for it AGAIN `` , which I refused! I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must PAY for it AGAIN `` I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel . I have checked the Booking with CarJet and can not see any reference to being late collecting the car. Do Not Hire From This Company !!! SCAMMERS !!!
— Dec • July 5, 2019CarJet.com and Easirent.com WARNING !! Never Again !! WARNING !! are part of the same company I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30 . My flight Number was EI 3264 The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time. I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car. I ( and my family ) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative , `` You are over 2 hours late and the car has been given to another customer`` I asked , ``was this stipulation on the Terms & Conditions``, and got no reply!. I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it , so therefore you can book another car but you must pay for it again `` , which I refused! I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must pay for it again`` I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel . I have checked the Booking with CarJet and can not see any reference to being late collecting the car. Declan Doherty Do Not Hire From This Company !!!
— Declan • July 5, 2019ok, cheap
— Frank Zappa • June 19, 2019Easirent rely on criminal activity to make a profit Do not use!
— Jezza • June 17, 2019The car windscreen washer jets did not work at all. Suspension was creeking. Automatic gear box when I asked for manual. Air conditioning was poor and not effective. Battery kept going flat after short drives and when I phoned about it they kept telling me to drive long distance to charge the battery up and that it is my fault because I have maybe left the lights or radio on. It just needed a new battery but they wouldn't help me when it finally went flat and the car wouldn't start. They told me to flag a taxi driver down and borrow a jump start.
— Garej • June 2, 2019hidden charges Non- transparency in documentation You will get the same car that you booked
— Kris • May 29, 2019Vehicle damage scam. Charged for a dent I couldn’t even see, which the attendant went straight to as soon as I handed the car back. Also tried to keep my fuel deposit as I didn’t keep the receipt for filling up, even though the car was full. Avoid at all costs
— Sim • May 28, 2019Brilliant service
— Kev • May 24, 2019Not an honest company, avoid. staff are pleasant, but the policies are shocking and you will be left paying considerably more than you expect. Summary: Between inaccurate information, unfair fuel policies, hidden charges, and a ludicrous drop-off charges I STRONGLY advise that nobody use this car hire company. Location: They claim to be in Glasgow's Central Station, but are a 25 minute walk from the station. I don't mind a walk, but this might come as an unexpected surprise and I certainly wouldn't classify it as a station rental company. Fuel Policy: You have to either take their over-priced tank of fuel, or buy fuel from the local garage AND PROVE IT with a receipt. I have rented cars all over the world and have never come across this kind of insane requirement. Surely fuel is fuel regardless of where it is bought? I was given a nonsense reason of "it might not be full if you fill it far away" which is fine, but I was also told that they'd not accept it if I "topped off" at the local garage and would require receipts from all garages. This is completely bananas, and made me suspicious of the whole thing, but I proceeded with the hire anyway. Pick up: I was given a car, and told it was "immaculate, not a scratch" but sure enough, when I did my walk around (whilst being hurried by the staff member) I found at least 5 obvious scratches.They clearly wanted me to not inspect properly, or hoped I'd not notice. Drop-off: Upon drop off I was told that one of the aforementioned scratches had happened during my rental. Despite having highlighted it, the first staff member hadn't noted it down and told me "not to worry about that one". The scratch is barely visible, thinner than a human hair, but still they managed to file it under a charge category which saw me paying £260. It's a case of my word against theirs, but this was a serious case of going by the book, even when it was clearly unfair. The worst bit is, they won't bother repairing it at all - they never do!
— Pablo • May 21, 2019
I’ve delayed writing this as advised until my complaint was finalised....I found out today that it was so this is my honest review of this company. They are scammers and need to be avoided at all costs. I hired a car from them last December for 10 days from Southampton airport. On collecting the car I was very uncomfortable as I felt very pressured to take out extra astronomical insurance. They kept repeating that if the found even the tiniest scratch when I returned the car I would be charged for it. I had already paid for the car online so when I suggested that maybe I should cancel the agreement I was told I would still be charged as I had entered into the rental time so a refund was unavailable. I was told that I’d been given an upgrade and asked to go online and give them a 5 star review otherwise his boss would question why I’d been given a free upgrade. I’m not sure whether it was an upgrade but I didn’t give them a review at this point. Because of the pressure to take the insurance out and being made to feel so uneasy I was so so careful with the car and returned it 10 days later in exactly the same condition as when I collected it. On checking the car over I was informed that the scuffs on the alloys (which had been picked up on the inspection on collecting the car) were worse. I disputed this and wrote that on the paperwork despite the easirent employee writing it was new damage. When I got home it was no great surprise to see that $479 had been stopped on my credit card. I emailed the company numerous times and got no response. I then read reviews to discover this appears to happen time and time again with this company. One of the reviews stated that 4 months after the rental there had money taken from the reviewers card for speeding fines that he knew he hadn’t committed. I was worried this would happen so called my card company and explained the situation. They informed me that I could put in a transaction dispute for the money taken. I lodged this and easirent were given time to reply. Six weeks later I received a reply saying unfortunately the charge stood as I had signed the paperwork and a copy of the paperwork was included for me to see. To my disbelief the paperwork had been altered and damages to a window had been added. I think the alloy claim was probably dropped as maybe they had used this once to often. Easirent would not give me the original and said the photocopier was broken. Thankfully I insisted on taking a photograph of the documentation I lodged a counterclaim and included the photograph of the original document which was very different to the paperwork that Easirent had submitted to my credit card company. Today I heard that the claim had been found in favour of me and the $479 would be credited back to my account. PLEASE AVOID THIS COMPANY. There are many reviews stating similar events. They fraudulently changed the paperwork that I had signed and charged me for damage that wasn’t there.
— Karen • May 6, 2019Hired car online paid with debit card went to pick up car told I need a credit card which I did not have could not use my wife's told I needed to pay £200 insurance on top of the £110 I had already paid out ended up with no car and £110 light contacted my broker Easy car waist of time keep away from both
— Davio • April 21, 2019After reading 1000s of unsatisfied customer reviews about easyrent car hire, I have decided to take on the same challenge to see if I can experience the thrill myself. And now, I can OFFICIALLY APPROVE that EASYRENT Car Hire is the WORST car hire experience one can have in EUROPE. I have booked a basic car for a day (to be precise, its only for about 6hours) to collect it as soon as I arrive at the airport @ about 10am. I have arrived at 10am and exited the airport at about 1015. Step (1) There are no easyrent car hire office at the airport location. so I had to call a number provided in the booking voucher. After choosing selection 2 I have been transferred to somebody and he said I have to wait at the airport for few more people to arrive and a shuttle bus will come and collect as a group and take to the easyrent office which is miles away from the airport step(2) After waiting for about 20 minutes I have received any response and called him back. He said the driver is busy helping other customers at the office and leave within 10 minutes. It was freezing cold and storm Gareth was in force.(Appropriate climate for a horror experience) step (3) On the third attempt the customer rep at the desk revealed the big secret the pick up point. He navigated me towards the bus stop and I managed to find it after crossing 4 Zebra crossings and turning right. step(4) No sign of driver or shuttle bus. After the forth call the driver arrived in a stinky 7 seater (Literally stinking like hell! 4D expereince!) and waited for another couple arriving in few minutes. step (5) The ride from hell. Obviously he is the only driver for pick ups and he have to do at least 40 pick ups a day according to him and he was driving very dangerously (what a thrill!) step (6) The middle of nowhere. You arrive at the easyrent office hidden away in an industrial park where one receptionist is explaining the "stories" to terrified customer. I can see the horrified face of the poor lady and the sales man trying to drink her blood. step (7) The waiting game. The salesman asked me to wait outside while he dealt with the lady. He gave me a form to keep me engaged while waiting (A brilliant alternative to a puzzle or crossword). step(8) give all you have to the salesman game. Basically you fill all your personal details including the 16 digit card number, expiry date, three digit from the back of the card and sign at the bottom agreeing that you now legally allow the salesman to take any money he wish from you account as he is renting a car to him for few hours. Remeber,these details are already given including your passport details, licence details, address etc at the time of booking and paid in full in advance . But Easyrent want to give us a special experience. Step (9) At about 1130, its my turn! I was ready to be killed. The sales person requested the form, passport, licence , proof of address, the print out of a carhire voucher and my credit card. He asked me to pay about £55 for the day for a full protection insurance or a £1500 deposit. I have offered the deposit as I already had a full protection insurance from carhireexcess.co.uk. step(10) No credit card No car scenario. Unfortunately I had no credit card in my name and I was happy to use my debit card to hold the deposit.(All other hire companies I have used in the past accepted it and I'm a regular hirer of europcar, hertz etc.) step(11) No credit card No Car. The salesman was not having anything but no credit card no car argument. step(12) The time killing game. it was about 12pm and time is running out. I need to return my car at about 4pm as my check in at the airport is at 5pm. I was thinking, its already 12 pm and I haven't got my car yet, I either have to pay the £55 for the insurance (even though I have full protection insurance), fill the paper work, inspect the car and have it for about 2 hours! or finish with the EASYRENT CAR HIRE EXPERIENCE then and there. I have decided to call it a day and forgot the time, money and energy I have wasted for the Easyrent car hire. Step(13) The waiting game part 2. The salesman started serving the other couple and they accepted every demand by the salesman as they wanted the car for 5 days. The sales man ask me to wait outside until he serve the other customers. step(14) The ride back to the airport from hell experience. Obviously the salesman was not happy that I haven't given him all my money and he was having his revenge by driving me back to airport by giving me a terryfying experience. I was literally holding on tight as he was driving very dangerously and I'm not exaggerating anything here. Step(15) The apology game. As soon as we arrived back in the airport at about 1250pm, he apologised to me and said" I'm sorry that I'm only a salesman. My hands are tied". "Experience it to Believe it"
— Rip off Britan Fan • March 14, 2019Never use Easirent at BELFAST INTERNATIONAL or any other outlet. They may be cheap but that is just a way of getting you through the door. Once there you are at the mercy of all manner of scams to get you to pay extras for fuel, insurance, fictitious damage, bogus admin fees etc etc. They will insist on ridiculous proof of address with utility bills etc as per the very small print and unlike all other car rental providers - as a way of extracting expensive excess insurance at £70.00 for two days? That's what they did to me.
— Franky • January 28, 2019A really racist and discriminatory company. If really want to avoid a bad experience, avoid them. I have been living in Newcastle for the last 7 years, and never had an experience like this. The manager was extremely rude and abusive. I have provide them with every proof of address details they require but the more I did, the more they asked. Showed them bank statements and council tax bill, and the manager said to me how do I know these are not fabricated? , Showed the statements directly from my Mobile bank app, still. He wanted me to show my mortgage documents that I left at home. How on earth , I would get that. This is purely because of my race. Taking this further, in the meantime, if you a foreigner or something like that, this is the worse place you can go to, I had to stop myself not to punch the manager.
— Staline Francisco • January 5, 2019A really racist and discriminatory company. If really want to avoid a bad experience, avoid them. I have been living in Newcastle for the last 7 years, and never had an experience like this. The manager was extremely rude and abusive. I have provide them with every proof of address details they require but the more I did, the more they asked. Showed them bank statements and council tax bill, and the manager said to me how do I know these are not fabricated? , Showed the statements directly from my Mobile bank app, still. He wanted me to show my mortgage documents that I left at home. How on earth , I would get that. This is purely because of my race. Taking this further, in the meantime, if you a foreigner or something like that, this is the worse place you can go to, I had to stop myself not to punch the manager.
— Staline Francisco • January 5, 2019I had previously written a 5 star review, and was a very local customer to easirent, unfortunately I had a terrible experience in late August hiring a car. We waited 4 hours for our hire car, and were given an empty tank of fuel, which is a direct violation of the contract. I went through the correct channels of lodging a complaint & believed that hopefully a customer service representative would come to us to turn the issue around. Unfortunately, I waited 63 days for a response which was honestly about 3 sentences of 'sorry you had a bad time, no refund due'. As someone who works in customer service I am appalled by the level of genuine indifferent feeling towards customers, especially loyal ones who gave the company an opportunity to turn our negative experience around. Unfortunately I will never use easirent again, the cheap price was not worth the headache & frustration it caused me.
— Nad • November 12, 2018This is a rip off company. First off they are slightly cheaper but aren't based in Southampton Airport - It takes at least half an hour to be picked and you need to be bussed to an industrial estate a few miles away. You need to put down a £95 fuel deposit, and a further £1250 deposit if you don't take their insurance. This was not made clear while booking with them. The car I was given was tatty and had lots of scratches. I made a point of going round the car with the Easirent guy. I hired the car for just 1 day and I was very careful with it. Like a lot of people here they found a small scratch "that wasn't there before", which I'm pretty certain wasn't true. This cost me £210! I think this companies business model is to rip customers off by claiming their vehicles have been damaged - you only need to look at all these other reviews to see these are not isolated incidents. The daft thing about this business model is they destroy any chance of repeat business, and jeopardise their relationship with companies like Expedia who suggest using them whilst booking flights.
— dbowser99 • September 19, 2018These guys are crooks, they come up with ridiculous reasons to extort extra money from weary travellers who have very little choice. This company are morally bankrupt.
— Molly • August 19, 2018Scammers. They gave me a kind of new car and clean in the outside but very dirty in the inside. When I returned the car, they said I had smoked in it. I have never smoked in my life. They said they're going to charge me £175 for it and since is his word against mine I can't do much. Perfect scam. Never again.
— jjggag • August 18, 2018The service as good but a usual with care hire companies they try various tactics to get you to part with more money.
— dtaylo30 • June 19, 2018Super cheap, nice people, took a while to get the car but no complaints vs the value for money.
— tips • June 4, 2018Excellent in all aspects
— Brown Bear • June 2, 2018Rental OK and competitively priced.
— nodnuts • May 28, 2018Very reasonable rates and efficient service. Friendly staff.
— Pete • May 27, 2018Excellent service from the guys at easiest, slick operation from start to finish. The quality of vehicles and hire rates is exceptional.
— Kimey • February 26, 2018Reduce my excess was easy to organise, pay and obtain the paperwork. Lucky enough I didn't requireany follow-up with them during my rental period.
— Junol • December 19, 2017It's always miles from airport.I was made to stand in rain for over hour to be picked up.
— Dudley • October 26, 2017Nice clean car. Model as advertised. Easy check in out process. Must allow at least 30 mins either side for collection and drop off at airport as depot is 10 mins away and the driver only leaves when there is someone to drop off.
— Zebby • October 21, 2017Good cars, very cheap, staff are very friendly but they need another driver for collection and pickups. They always seem under pressure and you do have to wait a while. Also the drop off location would be much better if it was based at the same place as collection.
— Dee • October 16, 2017
Efficient service, polite and helpful. Clear pricing, no surprises.
— Aaron • September 29, 2017Cheap but entirely satisfactory. You do need to call to arrange the shuttle service, though - do so once you have your bags. It was written on the confirmation from them but we wandered around a bit before bothering to call them.
— Kieran • September 18, 2017Great price but instructions for car collection didn't mention all the documentation required and had to queue on collection. Glad I had third party excess insurance already organised to speed up the process.
— Tristan • September 12, 2017Good service polite men who gave us the car reasonably priced
— Peach • September 1, 2017It was a good service and the car was more than expected
— MellyJ • August 28, 2017Problems with their phone line and quite a long wait to be processed. But very good value for money and friendly staff.
— Gwennie • August 21, 2017Very straightforward and easy to work with.
— MG5508 • August 18, 2017never got to hire car as they wanted me to take their excess insurance as i dont use credit cards...total con....and to top it off i lost the money i paid to reducemy excess as they wouldnt give me a refund....another con
— ernie • August 8, 2017The process of booking the hire car was very straightforward. however we thought we had already paid by card when booking. But they asked us to pay when we collected. The collection site is not at the airport, they do not have a desk to collect keys etc. We had to ask another car hire company who rang Easirent. We were advised by the Rep for the other company, not Easirent, that this happens several times a day and they were not happy about having to do this for a Easirent as they are not rewarded for doing another companies job. He then advised us to wait outside at collection point 51, which did not exist. Easirent do not have a collection point at the airport, so we struggled to find where to get the transfer to collect our hire car. Fortunately, we found a man wandering around with a sign for Easirent, who took us to a car park nearby. Easirent are not based with the other car hire rental companies. We were taken a few minutes past the care hire collection centre to a dodgy looking portacabin on a small piece of land. No information was provided about the toll, no map of Ireland and staff were very blasé about checking the car for damage, which there was. We had to point the damage out to the the rep so that this was recorded before we left. In addition, we were 'advised' about the excessive charges for scratches to alloys, windscreens and other damage, yet the car was covered in scratches, dents and marks. In addition the care was no clean inside, so had not been valets. Staff were less interested when we dropped the car off, and there is definatey a lack of customer service and good manners. We were dropped back at the terminal 1 car park, again not on the airport car hire drop off points, and pointed towards terminal 2 to make out own way. Finally, the Euro to sterling conversion did not match what I found it should have been when I did a comparison on the same day. There was a different of approximately £4 cost to me, as the conversion charge was higher that what I calculated. All in all, we won't be using them again. And we advise to pay a little extra for a more professional and customer centred service.
— Anon • June 23, 2017affordable and reliable
— MUNA • June 23, 2017
