Enterprise
Customer reviews for Enterprise
Great on line booking service friendly staff
— Lisa Ford • June 26, 2026very decent always helpful and nice clean new cars
— Zaffar • May 19, 2026No problems,almost new car only 3000km on clock,clean & tidy.
— Mike • May 19, 2026All good
— Jaydee • May 19, 2026Excellent vehicle fit for purpose; efficient and expedient staff; good quality provision of service and advice!
— Popeye • May 19, 2026Very good
— Seshu • May 19, 2026Excellent service
— Luna • May 19, 2026Didn’t require the protection as enterprise cancelled my hire at the last hour. Waste of money and time.
— Mikey • November 27, 2025Didn’t require the protection as enterprise cancelled my hire at the last hour. Waste of money and time.
— Mikey • November 27, 2025Overall easy to book and staff friendly. However, car was quite dirty when picked up, tank was not quite full and had an issue either one tyre deflating.
— Ricky • November 25, 2025Very friendly people and a quick process. No hard sell for extras even though they were explained to me
— Lee • November 24, 2025Excellent
— Mrs JF • November 22, 202510/10 would recommend. Very easy service, delightful staff
— Pudding • November 20, 2025Close by, easy to use, and not a bad price., There were no significant issues. I have used them before and would use them again.
— Redgibo • November 19, 2025Great price great car
— Gc • November 17, 2025Very helpful staff. Good quality car - exactly as described. No issues during the rental period. Return stress free.
— GordonM • November 8, 2025Good service as always, competitively priced, pick up and drop off service excellent.
— Maldon • November 6, 2025We hired an extra large long wheelbase van for house removals. The company were very professional, courteous and efficient. Offered a free upgrade to a Luton van if wanted (declined) Had free additional driver along with 10% discount with Blue Light Card. Accepted the excess policy. Made a point of advising us to check it covered tyres and windscreen.
— S T • November 6, 2025Absolutely a steal of a deal compared to hire company rates. Absolutely recommended..
— Peter • November 3, 2025Great service, new car , clean and ready to go. No issues with return. Overall first rate.
— Big Al • November 1, 2025
Hired a van that needed a good valet it was smelling of diesel in both the cab and the back… dirty seats… looked like it had been used by a builder before me hiring it
— Nutwood • November 1, 2025Really good experience from start to finish with two really good customer service poeple who picked me up and dropped me off and everything in between. Was given an amazing car at a great price to hire however was shocked by their excess charge and their daily fee to reduce the excess though which stops me giving them a 10
— Ann-imal • October 30, 2025Good friendly service thanks
— Boysie • October 30, 2025Fantastic customer service from Owen
— Lucy • October 29, 2025Very easy company to work with
— Tooleyann • October 20, 2025Enterprise were excellent, however I will never ever again use ReduceMyExcess for insurance. ReduceMyExcess were unresponsive to questions on Chat and to emails despite repeated requests for clarification about the policy I took out with them. ReduceMyExcess should be avoided.
— TomTudor • October 20, 2025The car hire company Enterprise refunded me when I cancelled online. Really good service. Still waiting for my refund from Reduce My Excess! Not good service!
— Brightongal • October 18, 2025Immaculate van, good customer service
— Colin • October 13, 2025Competitive Price + Friendly Staff + Good Van = Excellent Service
— HouseMover • October 13, 2025I was impressed by the ease with which I could fix up extra cover to reduce my excess for van hire. I made my arrangements 9 days in advance and then I was required to change my plans 5 days later, so I was pleased when I found that the online form made it easy to request the dates for the cover to be delayed by a week. Promptly I was given a case number with an estimate that the change would take two days to implement, fast enough to make the date change with two days to spare before the original policy came into effect. But the next thing I heard was a request for feedback at the end of the original cover period. I fear that the cover dates were not changed. This makes me wonder about the cover provided. Yes it was easy to buy but is there anyone there to help me if I did need to make a claim?
— Dan • October 13, 2025Polite and respectful. Encouraged me to video van prior and post driving. Explained all aspects of vehicle and process. Were relaxed about having 3rd party cover.
— Kenni • October 12, 2025Very well presented extended van, fueled and ready to go. Courteous staff and everything went perfectly.
— MichaelT • October 10, 2025Great customer service. Speedy collection and drop off. Comfortable modern vans
— Van life • October 6, 2025Efficient & professional
— Gaynors123 • October 4, 2025They are ok but hidden costs
— Realist • October 3, 2025Depends which office you go to
— Stormin • September 29, 2025Used the car club for the first time….all app based no need to deal with hard sells and reps…..fantastic service
— Brian • September 27, 2025Rental office was very close to our hotel. Staff at the office were friendly and very helpful explaining what we had to do to be able to take the car into Slovinia and Italy and how to get the necessary permit to drive on the motorways in Slovinia. The car was clean and tiody and worked well. The local staff were ven prepared to collect our car from the hotel at the end of our hire period, rather than getting us to drive it back to their office.
— Cat's staff • September 24, 2025Excellent service. We were met with a very friendly girl called Layla
— Shammy • September 22, 2025Great service, efficient at collection and drop off, lovely car and friendly chatty staff.
— CharlieM • September 22, 2025
Good service, van in good condition and pick up was easy
— ThundaKat • September 21, 2025Small van booked, told it was available. Took time off work and drove 70 miles to pick it up to be told no vehicle. Lied to . Apparently not an uncommon issue with the Dumfries branch.
— Skidog • September 15, 2025Excellent service, both pickup and drop off teams were extremely helpful.
— Trekker • September 15, 2025Staff friendly. Car ready and clean . Enough fuel to go .
— Reevo • September 15, 2025Efficient, friendly and not too pushy on additional insurance!
— Pete H • September 15, 2025So easy to deal with, quick and efficient collection and drop off, in and out in less than 10 minutes!
— Steve Buck • September 15, 2025Car and service was perfect. We were offered attractive upgrades but declined as we didn’t need a bigger car.
— Rockspotter • September 14, 2025I hired a van for personal use. When collecting the vehicle I was asked to provide the name of my employer. I asked why they needed this information and they struggled to provide a satisfactory answer beyond wanting to use the information as leverage or coercion in the event of a contractual dispute. I refused to provide the information believing it was neither necessary or proportionate nor that it sat well with the provisions of the Data Protection Act.
— Rocket • September 14, 2025The car was good, the service was fast and no queues at the desks. Would recommend to anyone
— Rik • September 14, 2025Easy to book online. The service to collect the car was efficient when we arrived in Menorca & also on returning the hire car.
— Ken • September 14, 2025I hired a 9 seater mini bus. I booked a manual but was advised a couple of days before it could be an automatic. I explained i had never driven one, which is why I had reserved a manual. On the day, it was an automatic! I was assisted by Caitlin, who was great. I tested the bus in the car park. Overall the service on the day was great. The online system didn't seem to share with the depot properly as they rang me to ask me lots of questions including stuff I had provided online! I used blue light to get a discount. I'd recommend Enterprise, and they open on Sunday! That saved me having to book for an extra day! Oh, I got used to the automatic after the first day!
— Gerard • September 14, 2025Very good ! no hassle , very clean car ! fast service and quick return checkout
— Mitch • September 13, 2025Helpful staff. Explained costs well. Handover of car was too quick. I am 77yrs and my own vehicle does not hall all the latest electronic wizardry and touchscreens, so it reduced my use of the car's potential. A short test drive could have helped.
— Scrooge • September 13, 2025I rented a van from Enterprise. The booking process was straightforward. Long delay in them picking me up to take me to their offices. The van was a bit battered but in basically good shape - a few dents, scratches, chip in the windscreen. They charge £200 for any items of damage but don't appear actually to repair any of it which seems wrong. The van had already done 50k+ miles so was a bit clapped out. Return process went smoothly.
— Christophorious • September 13, 2025Easy booking and smooth check-in meant an unhurried start to the hire. Ample prompts to amend the booking before and during helped too along with a courtesy call to confirm the return time and location.
— KJ • September 11, 2025Customer service really good, car was very nice although it did have a couple of small problems it got us there and back comfortably
— Keith • September 10, 2025All went well simple and straightforward, dropped off by company after dropping off van.
— Car hire • September 8, 2025Excellent service. Competitive pricing. Good choice of fleet cars
— Ruparch • September 6, 2025Very good
— Smarties • September 6, 2025We used Alamo part of enterprise they were brilliant very friendly staff and very fast pick up and drop off would definitely use them again
— Johnny • September 5, 2025
Tried to pressure sell their own insurance policy- said yours won’t cover the 9 seat car/van
— Sanj • September 5, 2025Normally Enterprise are good but this time this was not so good. Van cancelled (manufacturer recall) then found me one at last minute. It was not clean and the check out lady was grumpy. Check back in was much easier and offered 20% discount which helped.
— Dahlia grower • September 3, 2025The advert said "Ford Focus or similar". We were given a Renault Captur, which we don't believe is similar to a Ford Focus. The Enterprise employee was very polite but spent a lot of time telling us how much we would have to pay if we damaged the car in even the slightest way.
— June • September 2, 2025The advert said "Ford Focus or similar". We were given a Renault Captur, which we don't believe is similar to a Ford Focus. The Enterprise employee was very polite but spent a lot of time telling us how much we would have to pay if we damaged the car in even the slightest way.
— June • September 2, 2025Very efficient service from the lady on reception, whose name unfortunately I didn't take a note of. She was extremely helpful in showing me around the vehicle and assisted when I was in the garage over the road and couldn't find the button to open the petrol cap. I was kept up to date with reminders but nothing over the top. A great service!
— LJ • September 2, 2025Excellent customer service by the team at Enterprise.
— Rodders • September 2, 2025Excellent customer service from the team at Enterprise.
— Rodders • September 2, 2025Excellent and beyond…. First class service… fantastic polite and friendly professional staff
— Mr • September 1, 2025Polite and courteous staff. Very helpful.
— Bob • September 1, 2025Difficult to find the return location in Mestre. No signs on the road.
— ColinH • August 31, 2025Customer friendly Handover could be better
— Arch • August 30, 2025I did get there early which worked last time I went, but the car was delayed and I had to wait two hours for my car. The man explained things that had not been explained before which was good and part of his job, but I wanted to go as it was now 6.30. The car was great, no problems. And dropping off no problem either. I tend to do long journeys so enterprise is perfect for me as unlimited mileage
— Berni • August 30, 2025Really friendly, super helpful
— Monkeymoo • August 29, 2025Very good van, very economical, washed and well prepped. They were flexible with the opening hours to allow me to pick up the van the evening before
— Grumpygit • August 28, 2025Awful service. Returned car to be told there was nick on tyre (12 cm Up tyre wall?) when spoke to manager and asked how this would have happened was told ‘Scottish roads’. Have been driving here for thirty years and this has never happened however, coincidentally, it had also happened to the car that they were inspecting in front of mine. So asked what the percentage of cars returned that they said were damaged. Manager said “50/50”. I clarified he meant that they claimed 50% of cars were damaged and he confirmed this. He said that they had found similar damage in 20 cars that had been returned that day. I was then told that £300 would be held until repair was done - however enterprise has now continued to take further money off my credit card (unsolicited) and is not responding to emails. Would recommend NEVER using this company if there is (according to their own manager) a 50% chance they will ‘find’ an issue. I was glad I had stayed for them to Inspect the car (although did not see the tyre being checked) as there was a Lexus returned in front of me where the member of staff was sitting cross legged on the ground trying to find damage. If check all the reviews this seems to be a theme for this car hire location. Indeed, when I was returning the car there was no suitable car left for the Australian couple who had just arrived in Scotland and had booked an automatic as the man told them ‘we have found so much damage on all the cars returned today’. Definitely do not recommend.
— Kay • August 28, 2025Awful service. Returned car to be told there was nick on tyre (12 cm Up tyre wall?) when spoke to manager and asked how this would have happened was told ‘Scottish roads’. Have been driving here for thirty years and this has never happened however, coincidentally, it had also happened to the car that they were inspecting in front of mine. So asked what the percentage of cars returned that they said were damaged. Manager said “50/50”. I clarified he meant that they claimed 50% of cars were damaged and he confirmed this. He said that they had found similar damage in 20 cars that had been returned that day. I was then told that £300 would be held until repair was done - however enterprise has now continued to take further money off my credit card (unsolicited) and is not responding to emails. Would recommend NEVER using this company if there is (according to their own manager) a 50% chance they will ‘find’ an issue. I was glad I had stayed for them to Inspect the car (although did not see the tyre being checked) as there was a Lexus returned in front of me where the member of staff was sitting cross legged on the ground trying to find damage. If check all the reviews this seems to be a theme for this car hire location. Indeed, when I was returning the car there was no suitable car left for the Australian couple who had just arrived in Scotland and had booked an automatic as the man told them ‘we have found so much damage on all the cars returned today’. Definitely do not recommend.
— Kay • August 28, 2025Easy to deal with online. Van hire went well. No issues
— JayM • August 27, 2025Straightforward process. polite staff, good value
— Ben • August 27, 2025V good
— Ashy • August 26, 2025Easy from start to finish.
— Jay • August 24, 2025
They have good customer service. However the car provided was cleaned only on the outside. The inside of the car was smelly and had some food products left in the center armrest of the rear seat.
— LC • August 23, 2025Very professional. No hidden extras.
— Just Normal • August 22, 2025cannot provide a review as car hire did not take place
— eddy • August 19, 2025When arrived car was ready and waiting to go. All paperwork was dealt with without any hassle and the same on returning . No pressure made to try and sell any extras excesses,I got what I ask for.
— Dannyboy • August 19, 2025Very clean vehicle, about 3/4 tank of fuel, quick and easy booking out and back in again. Courteous and pleasant, friendly staff. Efficient.
— Richard • August 19, 2025Always a pleasure to do business with Enterprise. Yes, there is still upselling for the extra insurances but they aren't persistent and always friendly and polite.
— Podocephale • August 17, 2025Spot on
— Akela • August 17, 2025Enterprise (Guerrin) at Faro Airport, Portugal are the worst of car hire companies. They charged me 200 Euros for a barley visible scratch on the wheel hub. They are well known for these underhand tactics to fleece money out of tourists. Avoid them like the plague.
— Kam • August 17, 2025Enterprise (Guerrin) at Faro Airport, Portugal are the worst of car hire companies. They charged me 200 Euros for a barley visible scratch on the wheel hub. They are well known for these underhand tactics to fleece money out of tourists. Avoid them like the plague.
— Kam • August 17, 2025Great service, helpful staff and wonderful car.
— Karen H • August 16, 2025Best price (excluding excess cover). Easy online check in and pick up quick and easy. Van was spotlessly clean. No issues and upon return very efficient
— Chrissy • August 15, 2025Great service from Enterprise as usual. Both start and end of hire. They have exceptional staff.
— JohnMac • August 13, 2025Good experience. Very nice and helpful staff. Everything goes smoothly and easy.
— Nairda • August 13, 2025Worked well, trustworthy, took photos of car before and after, friendly and professional.
— Mr Ashbo • August 12, 2025Hired a medium sized van for the weekend and was offered an upgrade at no extra cost to a large van at pick up. No drama hiring or returning the van, no hard upselling. I have used this company and depot previously and they have been consistently professional.
— The Hirer • August 11, 2025Faultless
— Al • August 11, 2025From the intial booking to the hire period , I had no probelms at all . The pick up and drop off service was welcomed the staff and overall service provided was excellent. The hire car more than met my requirements.
— Terrymy • August 11, 2025Easy, pleasant and very reasonable van hire for 5days. Excellent service.
— Deano • August 11, 2025Everything as it should be be, no issues, and a friendly service from the staff at Enterprise Liverpool.
— LEL011 • August 11, 20255⭐️
— Mf • August 10, 2025
Used this company before. Excellent service. Staff very helpful. Cars very clean. Will use them again.
— Chris W • August 10, 2025Decent car. Very slow pickup process
— Lrob • August 10, 2025Best prices for two week van rental. Excellent vehicles. Staff are friendly and efficient. Have used them twice in successive years for two week van rental. Issues with process on both occassions.
— CJ • August 9, 2025Very friendly and helpful staff. Easy to book. Swift transaction. A pleasure to do business with them
— Argonaught • August 8, 2025Excellent friendly service
— Good value • August 8, 2025Super value excess insurance and free date changes
— Barkersol • August 7, 2025Usually, they are very good, but this time they made a mistake on the booking. Plus, the car wasn't that clean.
— Vik • August 6, 2025Very easy to hire from; proceedure and experience is consistent in different and diverse UK locations. The riad assistance is effective. But woyld recommend taking out excess insurance from Which? recommended companies. Vehicles' cabins are always clean and recent models. Recommend them for both cars and large vans.
— KMach58 • August 6, 2025Very good efficient pick up and drop off
— Petemate • August 6, 2025Very easy to pickup and drop off. Top service
— Camping • August 5, 2025I went to Enterprise Car Rental Uxbridge, London branch for collecting car. The staff was super friendly and helpful and treated in a very well mannered way. In the future even if I want the car to be rent from an another location which is not very far from this place still I'll go to the same branch as my collection point and the car was brand new and super awesome car I loved it. Didn't feel like returning the car. Thank you so much Enterprise for your help and service
— Justin • August 5, 2025The van had a bigger load space than I anticipated, comfortable and surprisingly economical—a reasonable price for a 4-week hire. Their optional excess and extra driver prices let them down.
— Redgibo • August 5, 2025Slightly more expensive than other car hire companies but cars are always clean and well maintained. Great friendly customer service too.
— Ali • August 5, 2025Excellent service, spotless van and a good price
— Tim • August 4, 2025Clean low-mileage van (the model I booked, not a substitute), friendly staff and pretty quick hand-over and drop-off. Reasonable price, if you decline their expensive excess and breakdown insurance. Really nothing they could have done better.
— Dalesman • August 4, 2025Ok
— Spanners • August 3, 2025Excellent service, quick collection, good quality vehicle, well maintained, reasonable price and very helpful dealing with the accident where someone drove into us and didn't stop. All round, very helpful and no hassle. Good value for money
— Phil L • August 2, 2025Great service and what I required for my rental period
— Michael • August 2, 2025Good service.
— Gordon • July 31, 2025Quick and easy pick up and drop off
— Steve • July 31, 2025
Very polite and efficient staff at the Swansea desk. The car was fine but it was a Nissan Qashquai SUV and I would've preferred a smaller car. Apart from that, it was all good.
— corinja • July 31, 2025Quick, simple, no hard sell, no tried to do extras
— Fritz the ,German schoolboy • July 30, 2025The company issued a last minute cancellation of the booked automatic vehicle and had to have a manual instead
— Jess • July 29, 2025Very good.
— Noddy • July 28, 2025Good van, reasonable price, I’ll use Enterprise again
— Stephen • July 28, 2025Excellent customer service have been using the same company for several years
— Dan • July 27, 2025Clean and economical car. Based in the airport rather than a walk. Rapid resolution of problems and a pragmatic approach to managing minor defects/damages to the cars
— Greend • July 26, 2025Helpful website made reserving the car easy. Very helpful staff on collection. They tried to sell me additional cover but there was no ‘hard sell’ and staff were friendly. Excellent reliable car exactly as described. Very efficient service upon return. Will use again.
— Rob H • July 24, 2025Our van was 30 mins late due to a late return. We have been told it will be compensated in some form but will take up to 5 days.
— Cdbq • July 23, 2025They were really good very friendly helpful and event drove me home Charlie had only been there a few months but was more professional that many I have seen in other companies
— Kev S • July 22, 2025great
— groth • July 21, 2025Warm and friendly service at the hire desk & drop-off parking
— Rahul • July 21, 2025The car was clean and ready for us. The guy who handed us the keys did the usual thing of trying to sell us additional insurance at €25/day. There were no hi viz vests, warning triangle, or breatherlysers in the car, which are legal requirements in France. So check when you collect the car.
— Stocksie. • July 20, 2025Good quality car, clean and no problems with it. Pick up and drop off was quick, friendly and efficient.
— Stevie • July 19, 2025👍🏻
— Ralph The Cockapoo • July 19, 2025Enterprise customer service is always very good. The prices are good, though the excess charge is high but I bought from reduce my excess instead. I had a great car, very clean and great to drive. I've used Enterprise a number of times now and have never had any issues and if anything crops up they sort it out for you.
— MaxB • July 18, 2025On line booking etc very efficient so picking up the car was quick and easy. No way to add a second driver in advance! Hard sell for extras with each at an extortionate price! Excess insurance very expensive, best to buy separately. Non- existent explaination as to what sort of 'damage' would be chargable but the details given in the paperwork showed that they were quite reasonable and they didn't quibble over minor nicks and scratches.
— Pugh • July 18, 2025Excellent in every way. Great quality vehicle (upgraded at no extra cost), ready and waiting so on the road in no time. Returning the vehicle was super easy and the staff all friendly and accommodating. Great service all round. Well done Enterprise.
— Robem • July 15, 2025Iv hired vans before but this time I was made aware that if I got a puncher that i would have to replace the tyre. I could understand if I was off road but under normal use first hire company Iv ever had this. There was no spare tyre so if I did have puncher I would be stranded. Very poor won’t be using there services again.
— Sparkle • July 15, 2025Iv hired vans before but this time I was made aware that if I got a puncher that i would have to replace the tyre. I could understand if I was off road but under normal use first hire company Iv ever had this. There was no spare tyre so if I did have puncher I would be stranded. Very poor won’t be using there services again.
— Sparkle • July 15, 2025
Good service, sensible price, clean car
— Venton • July 15, 2025The staff were friendly, fast and helpful. The car was brand new and exactly what we needed. I've hired a lot of cars over the years and this is one of the very best experiences I have had.
— Martin • July 14, 2025very decent always helpful and nice clean new cars
— Zaffar Bob • July 14, 2025Excellent car, excellent service. No heavy selling of upgrades. All quick and efficient.
— Jerventus • July 13, 2025The booking for the vehicle (a medium can) was efficient & was perfect for our trip
— D Bob • July 11, 2025Excellent service, courteous staff, clean and tidy vehicle and a reasonable price ... what more could you ask for? Recommended!
— Paul P • July 7, 2025They provided a decent car, but tried fleecing me on protection. It puts the fear of god in you and makes you feel nervous to drive the car.
— Alby • July 7, 2025The van was a 25 plate, with a very high spec, and massive capacity. Although there was a glitch at the start of the day due to an EMS error with my intends van, it was sorted quickly. The staff were charming and helpful.
— Rob • July 4, 2025Everything went smoothly at pick-up - quick & effectient. We dropped off at York - also quick & efficient. We had a slight problem with the car at one point and rang Enterprise. Very friendly and tried to be helpful but as it was a very new car (2025) we were all at a loss re the solution. It worked out on its own eventually!
— Mrs B • July 2, 2025Poor service, had to wait 40min for van to be ready and condition of the van was very poor
— Bobskin • July 2, 2025Poor service, had to wait 40min for van to be ready and condition of the van was very poor
— Bobskin • July 2, 2025Convenient, easy to book, drive and return the car
— Afif • June 30, 2025Was served by Iqra who was brilliant! Very transparent and explained all the extras I can get and the benefits of them. She made my car hire very time efficient
— Iky • June 30, 2025Convenient to airport. Quick pick up after checking in via app before. Car upgraded, good car no issues.
— Dave • June 29, 2025Very disappointing. Poor customer service. "Here are you keys - the car is over there". Lack of introductory information about the vehicle became a factor in a subsequent incident which necessitated a replacement car, which was not supplied for two further days. General misinformation and incompetence
— Yorkie • June 28, 2025Very disappointing. Poor customer service. "Here are you keys - the car is over there". Lack of introductory information about the vehicle became a factor in a subsequent incident which necessitated a replacement car, which was not supplied for two further days. General misinformation and incompetence
— Yorkie • June 28, 2025Exceptional Service, Friendly Staff, Great Cars
— Nicki M • June 27, 2025A straightforward, no nonsense, low cost approach to providing cover. First rate and highly recommended
— Lee Z-D • June 27, 2025Very helpful and friendly staff. Rapid condition check on return. As a car driver I was impressed with how easy to drive and fuel-efficient their mid-size vans were.
— gaiteiro • June 26, 2025Great easy car hire service Needed a car very last minute Abdul in the Guildford office stayed late at work in order to hire me car, I was incredibly grateful that he went above and beyond.
— MillerT • June 24, 2025
The car and staff were excellent but the 3/4 hr wait in 28.c with no aircon, water or anywhere to sit was totally unacceptable. Ridiculously small building to house five hire car companies. The return wasn’t much better, once you figure out the directions , when you finally get there, another half hour wait to actually give the car to somebody, no room to park , just a nightmare. Even the staff, who throughout it all were excellent, were complaining about the lack of room.
— Ozzy • June 24, 2025Overall great experience, new van in good condition and competitive rates. Personnel at pick up and drop off were excellent.
— Marty44 • June 22, 2025All very straightforward but glad I took out my own insurance as it would have been 6 times the price!
— David C • June 22, 2025Very good service.
— Peter2305 • June 21, 2025Representative was not particularly obliging. Although our plane arrived slightly earlier than scheduled he refused to deal with our booking until the appointed time of 10am. The car had not been cleaned, prior to pick-up, either inside, or out.
— Dave • June 20, 2025Staff helpful and efficient
— Wellyman • June 20, 2025The car was good and we had no problems with it. It was clean on collection. No problems with them on returning it. We were asked for extra money when we picked the car up as they claimed the ravel agent had out the wrong hire period in the booking. When we asked about the CDW the answers were confused. The agent didn’t seem to know what she was talking about. They did refund the overcharge but it should never have happened in the first place. The score would have been 10 but am dropping it to 7 because of the poor pick up experience.
— Bostonrob • June 20, 2025No issues at all, quick collection and return, price reasonable as well
— BigDave • June 17, 2025Staff friendly, but new trainee clueless . Misadvice given. Fortunately I’m a seasoned traveller and hire vehicles very often. Vehicle could have been cleaner . Staff race through an absurd script when handing over the vehicle, which is not only embarrassing for them but quite superfluous for the client. New trainee critical of company policy ( ooops) to the client. Overall a satisfactory hire but had no wow factor at all . May try again
— Cornucopia69 • June 17, 2025Very good, becareful as they have low cost airline pricing strategies as in very cheap but they load on the extras such as £35 per day excess cover.... hence why I use 'reduce my excess'. Be aware, though that you would have to pay out £2000 for any damage no matter how minor and claim it back through 'reduce my cover'.
— The Van Hirerer • June 16, 2025Handover and hardback was so easy
— Waterwiz • June 16, 2025Very good value van hire
— Paul G • June 16, 2025Car was dirty. It smelt of animals inside. Extortionate excess. Chip on screen. Didn’t notice as was raining. Company must’ve known about it. Hit a pothole. Crack.
— Smiffy • June 12, 2025Car was dirty. It smelt of animals inside. Extortionate excess. Chip on screen. Didn’t notice as was raining. Company must’ve known about it. Hit a pothole. Crack.
— Smiffy • June 12, 2025Good vehicle and very helpful staff
— Lotusbod • June 11, 2025The car we hired wasn’t ready, then wasn’t available. So after a 90 minute delay we were provided with a smaller car that was inadequate for our plans. A refund was promised by 10 days but never arrived within 12 days. Poor customer care.
— Dave • June 11, 2025Online check in prior to pick up was good and made pick up very quick. No waiting for the vehicle which was clean and the walk around and explanation was good too. Return was also very quick. I'd choose Enterprise again on the basis of the customer service, standard of vehicle and fair pricing.
— Keith • June 9, 2025Easy collect and return, small car requested not available and offered alternative at same cost.
— DavidM • June 7, 2025Excellent service throughout. picked up from home to collect vehicle. Easy check in, everything explained. vehicle was clean and tidy and drove perfect. very pleasant staff to deal with.
— DG • June 5, 2025Helpful & cheerful
— Mw • June 3, 2025
Efficient, friendly
— Liz • June 3, 2025Very professional, vehicle in excellent almost new condition, office open at convenient times, competitive cost, no issues.
— Richard • June 2, 2025Cheaper than the competition, Some small issues with the vehicle, however staff went above and beyond in order to fix
— Andy W • June 1, 2025good rates, vehicles not always smell free.
— chris • May 30, 2025Great service, no queue. Car was clean and in very good condition. Drop off was also very quick and easy.
— MP • May 30, 2025Speedy professional service, good quality vehicle, at a good price.
— Alli • May 30, 2025Good experience with Enterprise. Pickup and Drop off went without issues. Would use again.
— JC • May 27, 2025Newish Van, unfortunately the van had no screen wash on collection and they put the wrong named drive down on the insurance.
— Malty • May 27, 2025Hiring a car from Enterprise worked out ideal. All of the staff were professional and very helpful, really pleasant to deal with. The car provided was perfect for my needs (a trip to Wales with my parents), comfortable and enjoyable to drive. The Cannock branch is also in a convenient location which made it easy for us.
— Richard Edwards • May 26, 2025Excellent service by Katie and the team and even better with a free upgrade.
— NjW • May 24, 2025Very helpful and great service
— Bigpete • May 24, 2025Fantastic that you can hire a van one way and drop it off at your final destination especially when travelling the breadth of the country and unlimited mileage included. Not so great that some major scuffs in the van were not noted down when picking up van so glad I took photos myself as this was brought up when I dropped it off! Otherwise all good and great price.
— Ninja • May 20, 2025Responsive and showed a great deal of customer care. Beware of insurance Excess.
— Kent van driver • May 19, 2025Very competitive rental charge for small van. Excellent customer service and nice clean vehicles
— Isinb • May 19, 2025The Luton van was ready for collection and since my details had been collected on-line the process was very quick. No problems with the vehicle at all.
— DCC • May 19, 2025Unfortunately Enterprise is the nearest hire car company to me so have normally chosen them. I have probably hired from them more than 20 times and have have numerous bad experiences - faulty cars as soon as I’ve left the forecourt (and several whilst driving); bewilderment when I’ve asked to redeem a gold member voucher; rudeness and belligerence from staff; trying to sell add ons which shouldn’t be add ons in the first place….list goes on. Would certainly not recommend to friends or family!
— Nic • May 19, 2025Unfortunately Enterprise is the nearest hire car company to me so have normally chosen them. I have probably hired from them more than 20 times and have have numerous bad experiences - faulty cars as soon as I’ve left the forecourt (and several whilst driving); bewilderment when I’ve asked to redeem a gold member voucher; rudeness and belligerence from staff; trying to sell add ons which shouldn’t be add ons in the first place….list goes on. Would certainly not recommend to friends or family!
— Nic • May 19, 2025Van ready for collection and paperwork completed without delay. Vehicle in good condition.
— dcc • May 19, 2025Fantastic service ensuring we got the correct vehicle, explaining the hire / excess / damage / deposit processes was very good. Staff were very approachable and discussed any issues we thought of. No complaints whatsoever.
— SydBean • May 17, 2025I hired a large van from them. The 12v socket in the van was not working,which was frustrating as I needed it to recharge my phone and sat nav asI was driving through London.
— Chris • May 15, 2025
Great as usual
— George B • May 12, 2025Very strict 24 hour hire policy giving only a 15 minute grace period. The van was clean but the seats were soiled and I was told I would need to buy an adaptor to charge my phone. However the vehicle travelled over 600 miles with no problems.
— Spoon • May 12, 2025Fantastic - a great car, clean and pretty new. Excellent and easy hand over and hand back. Good value
— Rodrunner • May 12, 2025Excellent local service with a driver collection and return option and reasonable rates.
— Bobphimi • May 12, 2025Low mileage Mercedes C class 8, 500 miles on the clock. Car a bit grubby on pick up had to wash it myself at home. Lots of stone chips and all the alloys were graunched.
— Nick • May 10, 2025Great service and friendly staff. Price was competitive which always helps .
— Al • May 8, 2025Helpful and organised. Competitive price. No-one answered the phone, however when we couldn't find the petrol cap!
— Philip • May 5, 2025I hired a car from Enterprise for a week. Having previously been talked into paying a hire company a ridiculously expensive excess cover I did a bit of research before my latest car hire and came across ReduceMtExcess.com. I got a quote from them in a couple of minutes. The quote was for £23 and I bought the policy before I collected my hire car. They did ask who I was hiring the car from but didn’t need to know the details of the specific car. When I arrived to collect the car Enterprise tried to sell me a similar policy for £87. I will always use ReduceMyExcess again in future and thoroughly recommend them. Fortunately I did not need to make a claim but, without it, I would have been responsible for the first £2000 of any damage.
— Ged • May 3, 2025Overall the hire was alright. There was a few things that let the company down. I was informed the evening before the pickup that the didn't have a vehicle for me but managed to get one in the morning when they were meant to.. Collection took longer than expected and there was only 6 miles left on the fuel gauge. Price was what helped my decision but company could have done better.
— Scooterlechief • May 2, 2025Got a decent automatic car Good friendly service And a lift back to the station Would recommend
— npr49 • May 1, 2025Great van rental - even though vans I hired had issues on returning from a previous hire, the staff did their utmost to source a suitable replacement for me, allowing extra time and additional compensation when it wasn’t directly their fault. Great team!
— Alan • April 27, 2025Easy process.
— Gingebond • April 26, 2025Excellent, straight forward and hassle free
— Neil • April 26, 2025quick easy online booking
— Fungus • April 24, 2025This time we booked car with Booking.com and the best price was Enterprise
— Laza • April 24, 2025Friendly, helpful staff and a bonus - positively responsive to phone calls!
— PinkBandit • April 23, 2025Excellent service
— PK • April 22, 2025Fuel policy dies not make sense. You have to pay in advance for what is in the tank and then return vehicle with what ever you've left. So the incentive is to return empty leaving the next customer to fill up. Otherwise very good. Reasonable regarding minor scratches etc.
— DaveR • April 22, 2025Good customer service. Lovely car, nice and handy for where I live
— Hotwheels • April 22, 2025I always find the staff really helpful and the cars are usually fairly new low mileage models.
— Big bear • April 21, 2025
Everything was ok
— GEORGIOS • April 20, 2025Very helpful staff. Pick-up and drop-off service really helped.
— Scot • April 19, 2025Fine
— Leeds • April 17, 2025Very smooth quick and easy process. Close to arrivals in Athens airport. Could walk there. No concerns. Friendly service.
— AA • April 12, 2025Excellent and probably why they are always busy .... cars choice good & relatively clean considering the quick turnaround they are up against .... i prefer manual however noticing more automatics seem to be filtering in .... little irks so worthy of a 9 rating/scale.
— Jan • April 12, 2025All staff friendly, professional and helpful. Was very easy and stress free to rent a vehicle.
— Wallace ate my cheese • April 12, 2025Quick and easy process.
— BP • April 8, 2025Service from Enterprise was excellent from start to finish. Price was very reasonable and car exceeded expectations in terms of spec and newness for the cost. Every staff member I spoke with at the airport, car hire centre and even transfer drivers were polite, friendly and helpful, and the process for completing the paperwork and collecting the keys was definitely the fastest I have ever experienced, with no over the top sales push for extra products. Would definitely recommend and use again.
— SBell • April 7, 2025Good clean vehicle. No issues. The staff were friendly and efficient. Good communication during pre-hire, live hire and post-hire. The office was also local to my address.
— pdb928 • April 5, 2025Efficient staff who tried to put right errors of a recovery company at short notice. Special thanks to bury st Edmund’s staff who transferred us to garage swiftly.
— Pb • April 4, 2025Good price on the rental with a sensible £200 deposit unlike other companies. Pickup and drop off was very smooth and staff were a pleasure to deal with.
— LandingStanding • April 3, 2025The transaction wasn’t the best. I ordered an extra large van to arrive and find they only had a large van. They also advised me not to use Reduce my excess in the future. I will still use reduce my excess.
— Trebor • April 1, 2025Good service polite assistance and very friendly
— Ju • April 1, 2025Did not have the car I booked so upgraded no problem Quick efficient nothing to much trouble and very competitive price 👍🏼
— Stevo • March 31, 2025Excellent service as always. QUick check in and check out, polite and efficient staff. Consistently better than the other major car rental companies
— VS • March 31, 2025Whole process could not have been smoother - online booking, online check in, extremely swift and smooth pick up, even smoother return, friendly & happy staff - whats not to like? And a decent price too...
— Badger150 • March 31, 2025Great booking and pickup experience. Van in A1 condition..big excess of 2k
— JW • March 31, 2025Enterprise called me day before to offer special price of £10 extra for Friday evening collection when Saturday am has been arranged. Good service and new vehicle - van was provided. Excess insurance would have been £25 extra per day, so using a third party excess cover was more cost effective.
— Vanhire SW London • March 28, 2025We think we could have been assigned a better van for what we needed, but both pick-up and drop-off went smoothly and the staff were friendly while also professional.
— Jos • March 25, 2025Very good all round
— David • March 25, 2025
Easy to pick up and drop off. Good quality car clean and tidy
— Bucks • August 21, 2024It was easy to book the vehicle I needed and, when we arrived to collect it, the procedure was straightforward. The vehicle hired was clean, tidy and in good condition. Any questions I had were answered. It ran well over the course of my journey and I felt confident in using it. Handing it back was also smooth and uncomplicated. I may just have to wait a day or two to see the deposit go back into my account as I didn’t use a credit card. My only minor niggle was the extremely hard sell for the extra insurance. We had taken out our own independently but there was a great emphasis on the danger of any small issue costing us thousands of pounds. Whilst I found it mildly irritating, somebody else could have felt pressured or scared into taking it out. As it was a set fee per day, it would have cost a lot more than the set fee we paid elsewhere for the duration of the hire.
— Rpoynter • August 16, 2024Very pressured to take there insurance, the deposit quote on phone was an additional £49 when I went to get the vehicle
— Claire • August 16, 2024Tried Enterprise Dublin 1st, not very helpful then tried Enterprise Belfast who where very helpful.
— Scurs • August 12, 2024Good cars and reliable company
— Da79 • August 8, 2024Very efficient service. Almost new car. No problem with excess refund. Very busy airport with lots of car hire firms, so Enterprise a little hidden away on first floor, but other wise I couldn't fault them!
— NeilR • July 21, 2024Great company & easy to hire from. Fantastic car & would definitely use again.
— Lesley • July 15, 2024Simple, easy and dealt with an issue rapidly. Will reuse happily
— Marcus M • July 11, 2024Relatively quick queueing time, accepted the fact that we had excess cover and did not push it. The car was not in good bodywork condition, but I don't think that many are in Italy, but the car drove well. Very good return service with no quibbles and follow up report received by email.
— Julie • July 9, 2024Excellent. Professional and friendly service at both ends. No waiting. Easy transfers to terminal building. Car in good shape. No hard sell of 'extras'.
— Helcrab • July 7, 2024Really helpful guys at the Peterborough east site. From pick up to being dropped home. Ideal size van was available.
— Mr Sean • July 5, 20241. Was supposed to be full tank to full tank. It wasn't. 2. Slow service.Partly due to their asking lots of personal questions, I suspect information fishing. I never had those questions before. 3. It looked to all the world like they had paid the London congestion charge on my receipt. I asked to pay it myself, so I called four times trying to check at different times. Never an answer. Turns out they didn't pay it, and now I'm going to be sent a £90 penalty and their fee for paying it. 4. They still charged me for paying the congestion charge anyway. 5. I tried to raise a complaint in house but they were unsympathetic. He denied there was even a complaints process (it's on their brochure).
— Gareth • July 1, 2024Easy, friendly service. Very punctual and timely. There were no issues and the whole process was really smooth
— Naomi • July 1, 2024Good value for money and good cars
— Jays • June 29, 2024Very helpful and friendly staff.
— Ribston • June 28, 2024Very good service. No messing about with possible damage
— Call me Al • June 15, 2024Great service, easy going but professional throughout. Car was clean and a good drive.
— Fenpony • June 11, 2024Enterprise we're good to deal with and the vehicle was clean inside and out. I had to leave a £500 deposit. The excess would have been £2000 but I could have reduced this to £500 for £25 per day plus £10 per day to cover tyres and the windscreen
— Dimsum • June 10, 2024Awesome easy and friendly
— Bea • June 8, 2024Hired a Mercedes Sprinter type van. Turned out to be a Transit. It did the job! 71 reg but was well used. Some “discussion “ when it was returned but the agent eventually agreed that the damage to the rear bumper was done prior to my hire. I’d taken photos of the damaged panels but neglected the bumper. Beware Enterprise insurance. £2000 excess or an extra £25 per day. Very grateful to Reduce My Excess for saving me £300.
— Peter • May 26, 2024
Excellent service with a brand new car of the type requested. Hand back equally efficient. Usual attempt to upsell but not pursued. Some tuition in vehicle systems (sat nav etc.) would have been appreciated but easy to set up (Renault Captur).
— MikeyG • May 14, 2024Was given a brand new LWB Hi roof in line with reservation. Van was brand new registration, <5k miles. 1 week rental was ~£280, at least £50 more than competitors such as Europcar. My bugbear is the excess situation, which I discussed directly with the rental branch. Not only was the excess £2k, £500 higher than with Europcar on the equivalent can, but also their excess reduction was very expensive at over £120 for the week. Hence I took out cover online. They are keen to assert that their cover is better as it covers windscreen and tyres, I fail to see how I can legitimately be charged £2k even if I damage all four tyres. Worst of all though is their sales tactics. They don't want to tell you how much their excess reduction policy costs until you pick the van / car up. Say which point you're subjected to sales pressure and it's too late even if you did want to take out an excess reduction policy online. I think this is very poor and should probably be looked into by the competition and markets authority or trading standards or both.
— Enterprise renter • May 8, 2024Friendly, efficient and fair. Only quibble is that they advertise free pick-up, but in practice this is not available on Saturdays so we ended up incurrring the extra cost of a taxi. Enterprise reimbursed us in kind by giving us a free half tank of fuel - can't argue with that.
— Rae • May 4, 2024Great staff very efficient check in and check out. Would 100% use again and fully recommend
— Silver surfer • April 29, 2024It was all fine until the car broke down and they didn't have a replacement. Long story, but would not recommend... go elsewhere.
— Dave • April 10, 2024Enterprise, Alamo and National at Geneva airport are a franchised to a company called 'Helvetic motion again). They are a scam company. Read the Google reviews before renting from them!! Without going into detail, they robbed £450 from me. AVOID at all costs!
— Lou • April 5, 2024Car in good condition. Online booking is easy Details of charges that you may be due for not clear at time of doing online booking. like the excess which is £2500!!. extra driver charges are heavy. an deposit of £200 is taken when you collect the vehicle. Thats not clear at time of online booking. also the deposit is returned after 5 days.Why??
— Atul • April 1, 2024The staff were very friendly and happy to help and answer questions about the car I was hiring. I felt assured as I was not used to driving these newer 'electric start' cars so I was happy for their assistance. Christian received the car after the hire and was very professional and friendly
— Ray • March 31, 2024Always transparent, reasonable prices and really good customer service
— Jamieidle • March 25, 2024Value for money,nice clean car,but picking the car up was a long process,they weren’t happy I was using third party excess insurance,and tried to tell me it wasn’t fit for purpose,and should use there’s,
— Stevie b • March 25, 2024Whilst they did not have the size of van I booked they did provided at no extra cost a larger van which proved very useful. I did not like that they advised that they would not work with ReduceMyAccess shoudl any claim be required and that I would have to pay £2000 upfront and claim it back from ReduceMyAccess. I think this just proves how lucrative a scheme their own insurance is, but ReduceMyAccess (£16.00) was less than 50% of the cost of Enterprises (£52.00) own cover.
— Scoobi • March 19, 2024Very efficient, easy to reserve and check in online. Super friendly staff at collection. A complementary upgrade to a bigger van too
— Zola • March 18, 2024Corby Enterprise, friendly, professional and very helpful.
— Liam • March 14, 2024Excellent service. Competitive prices. Good vehicle.
— VPOG • March 13, 2024Well organised. Friendly efficient staff at each end of the transaction
— TauntonLobster • March 9, 2024All good
— Jaydee me Mac • February 19, 2024Good overall, tried to sell me excess insurance which wasn't cheap.
— DJ • February 19, 2024Good and helpful staff, ok English spoken. Not the price excepting, Free upgrade and 30% off, still paid more than quoted!!?
— Bmw man • February 16, 2024As usual I’m left with a feeling of being mugged by all the extortionate extras that I needed to pay on top of the quoted price, otherwise service is excellent. I will look elsewhere next time for a less bruising experience.
— Jim • February 14, 2024Rented a van to move house, very happy with the service I received with Enterprise and would rent from them again.
— Jane • January 22, 2024
Great Service.
— HW1 • January 10, 2024Staff professional and extremely helpful, easy to book on line and easy to collect the vehicle with no waiting around.
— Marie • January 6, 2024Good service from the staff based in Manchester Piccadilly, very polite, explained everything as T&C. Car was clean
— Mo • January 2, 2024Excellent service.
— StLéger66 • December 23, 2023Great car, easy to hire from
— Toon • December 19, 2023Good quality car reasonable price even give me a ride back home when I dropped car back off
— Rob • December 15, 2023Easy on line access, the signing in prior to pick up works well and is worth using. Staff very friendly and helpful
— GlenE • December 11, 2023Quick and easy to use. Car was great
— Ann • December 8, 2023Excellent service and unbeatable price
— Massive saving! • November 27, 2023I mistakenly did not microscopically examine the car tyres to my misfortune,upon return the picked up on a minuscule thumbnail tear on the edge of the tread.he went straight to that wheel and didn’t even look at the other side or inside the car at all so I expect I was scammed by him but my mistake I didn’t pick up on it.lesson learned, take a photo of every single defect know matter how tiny and don’t let them rush you.
— Jon748 • October 25, 2023Totally disorganised
— Carfranc • October 24, 2023Good service and vehicle.
— Ex • October 18, 2023Very good pleasant and efficient staff polite well mannered and helpful
— Jake • October 4, 2023No problems,almost new car only 3000km on clock,clean & tidy.
— Mike G • October 3, 2023Really easy to use. Friendly on pick up and drop off.
— Paul • September 29, 2023Not enough staff with adequate knowledge. Had to wait for an hour to collect car. Our luggage wouldn’t fit so then had to wait for another car. Still had problems getting our luggage in and we found out later the boot had another layer! Also we weren’t given any instruction of how to use the sat nav. So couldn’t get any sound on it.
— Carfranc • September 19, 2023Very helpful, efficient and pleasant
— Chris G • September 18, 2023Battery went dead on day 4, meaning I was carless for the day and wasted time/cancelled plans, whilst I tried to figure what was wrong and wait for help. No one answers the phone on the contact numbers they provided at the desk/on paperwork. Company refused to provide even a partial refund on the rental, giving the reason that I accepted the car.
— Mariam • September 18, 2023The office staff were very keen to up sell me excess insurance, even though I told them I already had it at a much better rate. They were very pushy and not very courteous. After driving the car for approx 50 miles on the M25, I went to clean the windscreen as it was covered in dead flies & general dust to find it was empty. However the wipers had now smeared the flies all over the windscreen, so I had to deviate from my journey to make a stop to clean the windscreen - it was too bad to continue. On return I queried this with them to be told it must have a leak. The vehicle wasn't even 12 months old. The car clearly hadn't been checked. I wont be using this car hire company again. I actually think it's illegal to drive a car without adequate way to clear the windscreen. Potentially different on your own car as you could have run out on the journey but not when you are paying hundreds of pounds & expect it to have been checked.
— Lou • September 18, 2023Agent showed me 3/8 full fuel tank but failed to record this on the hire. I am currently being pursued for a Fuel Top Up Fee. Not happy
— SteveKY13 • September 18, 2023
Excellent, friendly service from Enterprise van rental staff at both ends of a 24h, one-way van rental to help my daughter move home. Great vehicle, thorough handover. Can’t fault Enterprise, happy to recommend.
— Dadsremovals • September 18, 2023Staff were first class & very helpful indeed, couldn’t fault them. Car was a wreck, 5 years old , 70 km on clock, damage ( which was recorded by company) all over & carpets torn. Now this suited me , but I’m sure not everyone! On return however car was fully examined all over for further damage! If previous renters had presumably lost their damage deposit why had the car not been repaired?
— Ollie • September 17, 2023From start to finish there were problems. Booked vehicle online through Enterprise UK website at a contractually agreed price and including required extras. Collected vehicle at Nice (France) airport and (luckily) checked paperwork and noticed the price did not reflect that agreed in the UK. After a long period of attempting to sort this out, it was agreed that the amount would reflect the agreed UK rate. During hire period, had problems with vehicle - which Enterprise failed to resolve - but that is a different story... On vehicle return, vehicle was checked over and all confirmed satisfactory. On return home to UK, saw charge on Card account - correct price. Three weeks, later on receipt of Card statement, noticed the charge made by Enterprise had increased to the charge they originally attempted to make at Nice Airport - over three hundred pounds more than agreed price! Having contact Card issuer they forwarded a 'copy' of the Hire Agreement provided by Enterprise with the increased figures...except this 'contract' had been generated several weeks AFTER our hire and, better still, had NO signature on the Agreement! Enterprise had committed Fraud in attempting to leverage increased fees against my account. PLEASE BE VERY AWARE OF THIS TYPE OF SCAM BY ENTERPRISE - I AM SURE I AM NOT THE ONLY PERSON THIS HAS HAPPENED TO.
— MadMatandWeII • July 13, 2023All staff where very helpful and the cars clean and ready Very good
— wally • January 3, 2023Efficient service, good car.
— SunnyScot • October 23, 2022Very good . Had an accident and a guy called Kieron was outstanding in with his assistance.
— Ollie • October 22, 2022Very professional and outstanding service.
— Jax • October 19, 2022We have used Enterprise before at Madrid. The last time the car was beaten up and refused to take the car. We did get another car with less damage. This time the car was much newer and had little damage. Adrian the Enterprise person was very helpful as we checked the damage and he told us to return the car with half a tank, not bad as there was nearly 3/4 of a tank. The return was very busy but again Adrian went down the queue and sorted us out
— Ricardo • October 17, 2022Straightforward service. Reasonable rate. Not so keen on the upselling spiel.
— Vanhirer • October 16, 2022Amazing service, super friendly and efficient, will def use again
— MW • October 14, 2022Thanks for good service and value excess reassurance.
— Rob • October 12, 2022Very helpful - efficient - clean van - good value good experience
— Dirk Van Transit • October 7, 2022They are very good - polite and easy and good cars
— Adman • October 4, 2022Advert said VW Golf or similar - we got an Opel Crossland, I guess that is sort of similar but was disappointed it wasn’t a Golf. Pick-up process was ok at the desk but you have to walk about 100m from the desk to the other end of the car park to collect the car. They check the car over with a diagram of the car to note any imperfections (there weren’t any on our Crossland, which was fairly new, only 3000 Km on the clock). Then we got the keys and tried to exit the car park but couldn’t get out. After three walks from the desk to the car park to the barrier we finally got out by following one of the Enterprise members of staff through the barrier. That delayed our departure by about 15 minutes. The car was good, return process was easy but again somewhat delayed because we had to wait for a member of staff. I’d recommend them but make sure you’re not in too much of a hurry.
— James • October 2, 2022Very good, reliable and friendly service.
— Youcancallmeal • October 1, 2022Excellent service with a smile. Could fault customer service. Very reasonable
— Chris • September 30, 2022Brilliant from start to finish
— Dave • September 29, 2022Van ready and as booked.
— DIY removal • September 26, 2022I never have that fear of being scammed by Enterprise - but the peace of mind from having Excess Cover always makes me feel more comfortable.
— Petersums • September 26, 2022Everything went to plan with no hitches.
— John • September 25, 2022
Despite my usual gripe about most hire cars. They never really seem to clean the interior well and never ever clean the interior glass. Service was very good and efficient, an upgrade is always welcome too.
— OldNickT • September 21, 2022Good price and good service. Only thing I could wish for is better opening hours and after-hours returns.
— Andy • September 20, 2022Very efficient and friendly service and good quality vehicle at a good price. Only concern was interior of vehicle had not been well cleaned
— Bobalot • September 16, 2022Quick and easy to do business with
— KDJ • September 13, 2022Absolutely outrageous fee for excess reduction which added more than 50% to the quoted cost. Using exceptionally high excess to virtually force you to pay
— Redwing • September 13, 2022Easy to use, hopefully easy to claim (if ever needed)
— Shez • September 12, 2022Good
— Burt05 • September 10, 2022All round good service
— JP • September 7, 2022Great service. Lovely people. Excellent. Will definitely use them next time
— annie • September 5, 2022Very helpful and friendly service at all points. All went smoothly. Would recommend.
— Ewan • August 31, 2022Service from the staff very good. Vehicle had a problem
— Digger • August 27, 2022they were good
— atty • August 19, 2022Efficient and dealt with unexpected issues professionally and swiftly-staff friendly
— Beesey • August 18, 2022As always, reliable and helpful.
— Brian • August 16, 2022Use every time. Great welcome and customer service at both pick up and drop off
— Sharon • August 16, 2022Ease of booking was 10 out of 10 and the customer service was top notch
— PaddyNurse • August 15, 2022Outstanding service from all branch members Joy and her team certainly make me want to book again no more searching for the cheapest as I have found the best now
— PaddyNurse • August 15, 2022A very mixed experience. Whilst the central booking was straightforward, errors crept into the arrangements. These were subsequently corrected, but not without protracted discussion. The second part of the booking went much more smoothly and the customer service was greatly improved. Drop-off in Durham was simple, straightforward and well handled.
— Laurie • August 14, 2022They have the best prices with quality cars.
— Naveed • August 7, 2022As ever a good rate, good service, flexibility and no messing about on return. Enterprise are a good hire company to deal with. Their insurance premiums are high, though, so 3rd party cover is a wise buy.
— ChrisM • August 6, 2022
Decent vehicle in good condition, ready on time. Nick checked it back in with the minimum of fuss
— Adrian • August 1, 2022I received a great service from Enterprise at Thetford. I had a Ford Transit Custom, 22 plate only 5,000 miles on it. Received 2 phone calls from Tom to check everything was ok. Tom went out of his way to help and ensure I had a great experience. Would be my first choice for any future car or van rentals.
— Great Customer Service • July 30, 2022Good customer service, car clean and ready to go when we arrived
— Miller08 • July 26, 2022Quickly processed paperwork and had the car ready to take away. Wasn’t too pushy trying to sell additional insurance, as I already took out insurance elsewhere which was cheaper. The downside was I didn’t get the car of my choice and they weren’t able to get one in from another depot. Also the car had a long scratch mark on the side of the vehicle, which I wasn’t happy with and no discount was offered. I didn’t make a fuss as I needed the vehicle. I expected the car to have a full tank of petrol, but it was about a third full and I had to return it a third full.
— Tim • July 25, 2022Great price to totally remove the xs from my van hire and way cheaper than what the hire company would have charged. For the whole 3 day cover I paid less than they wanted per day. Luckily I didn't have to claim but I felt much more relaxed using the van knowing I was coveted.
— David B • July 17, 2022Ideal, car was great and service was smooth
— Chris • July 11, 2022We had a problem to start with which was not good but as we stood our ground they honoured the rental we had paid for and provided a car.
— Curly • July 9, 2022Friendly, clean van. only let down was no fuel in vehicle so had to stop before could use
— Nerad • July 4, 2022A car dealership arranged that Enterprise deliver a rental vehicle whilst my new car received warranty repairs. I returned the vehicle as instructed to the dealership and left the key at reception. 4 weeks later I noted that my bank account had been hit for £250 with no communication from Enterprise. I challenged them and after a deflected process they advised that they had reviewed the situation and that they would repatriate the payment. I demanded an investigation and a full explanation but to date I have not received the return of the £250, an apology or an explanation. All of which leads me to believe that they are deliberately stealing customers money…. Because they can!
— Rossi • July 1, 2022Hired a van. Excellent all round experience. Van in good condition and staff pleasant and helpful.
— BobH • June 24, 2022Extremely helpful and efficient a pleasant surprise after dealing with other companies
— Bob • June 21, 2022Friendly, professional.
— Pedro362 • June 20, 2022Good service by staff, new car provided. Return process was very easy.
— Pc • June 14, 2022Quick and simple hire and wery good and helful staff
— Misiu • June 9, 2022Overall the service was good but you get given the worst vehicles considering what you paid for.
— Sid • June 9, 2022All went well
— Boadens • June 9, 2022Great service and quality vehicle. Would definitely use again
— DiscoBar • June 6, 2022Excellent as usual. Good car, pleasant and helpful staff. No pressure or hassle re extras and a fair and reasonable damage policy.
— DG • May 31, 2022Staff very efficient and friendly
— Debbie • May 31, 2022Quick, efficient, polite service and an almost new clean vehicle. Spot on.
— Frog • May 30, 2022
Good value, good vehicle and good customer service.
— JayG • May 16, 2022Clean cars and friendly staff.
— Sije • May 10, 2022Good car.. Staff friendly and helpful
— Drofmor • May 10, 2022Excellent vehicle excellent service
— Randomroy • April 22, 2022Upon arrival we where met by a driver to take us to the hire car centre. very good. Booked a car type but the company thought any car was ok under "or any car like" was the norm. People were efficent, polite and very helpfull. Hod no problems with the car and all went smoothly. Cost of hire was expensive though it was orgainised by tour company.
— Capt • April 14, 2022Good service no issues
— Jazzyglobe • April 11, 2022Good website, great staff, good van.
— Nickname • March 15, 2022Very easy collection of vehicle after completing online check in process.Vehicle was ready and waiting on arrival,and after checking condition of vehicle I was ready to go.Return also very easy.
— Terracan • March 15, 2022Very helpful staff. Waited at the airport when my flight was delayed by almost 4 hours.
— Hexy • March 14, 2022Staff were very responsive to pre-hire email enquiries. Car hire close to T2 and easy to locate. Staff very helpful and friendly. Car was like new and very well presented. No hidden extras or pressure to purchase additional insurance. Half to half fuel policy, would prefer full to full. Out of office hours drop off (6am) very simple and email confirmation received at 8:00am as soon as office staff arrived. I have recommended to family and friends.
— Barcelona 02/22 • February 20, 2022Very good but wanted to change a lot to cover their high excess charge
— Steve • February 11, 2022Excellent service, great quality vehicles @ affordable prices
— Motorwaydriver • February 10, 2022Excellent service all round: new car, great customer service and a lift Home!! 5*
— Bodprophet • February 8, 2022Excellent service as ever
— Bodprophet • February 8, 2022Best value, prompt and courteous attitude. Welcoming. Quick pickup and return. Can't fault but didn't tell me the van drank Adblue...
— Rob • February 5, 2022Excellent range of nearly new vehicles for hire, with procedures and quality control procedures consistent with a renowned international hire company.
— Vanhire • January 23, 2022We were treated very we at both pickup and return desks and the car provided was really good.
— Allan • January 21, 2022Very very helpful and professional.
— Shofer • December 30, 2021Charged me for a mechanical failure Charged me for a mechanical failure: I hired a vehicle from Enterprise car hire in London. When trying to close the boot normally, the boot would not close due to a failure of the internal mechanism. This was hugely inconvenient as I had to drive with a non-closing boot. To add insult to injury, Enterprise Car Hire charged me to fix the mechanical fault - not caused by the user. There is clearly no external damage - definitely no collision. The claim is disputed but will now incur legal costs. AVOID this company. Claim number : 76456083 Adams
— Adams • December 7, 2021Perfect service and great english
— Jacob • November 22, 2021
Ok, make sure you check the small print
— Johnjoe • November 10, 2021Very easy to hire the car
— Dave • November 5, 2021Fine, try and scare you into taking their own excess cover that reduces it from £1000 to £350!
— Jimbo • October 11, 2021Car hire company great full refund due to covid reduce my excess not so great never used it still charged me no refund !!!!!!
— Mr g hall • October 6, 2021Waste of time, Overrated Bad Service!
— Reckless120 • September 29, 2021Helpful, efficient and friendly.
— Di • September 22, 2021Good value, very polite and efficient. Most importantly they were not pushy about excess insurance. Have used them a number of times
— Niggie • September 1, 2021Good hire company with ample vehicle opportunities. Just wish they would have more competitive prices and cleaner interior cars.
— Sid • August 31, 2021Excellent
— JR • August 31, 2021Very efficient and helpful. Easy to deal with. Very nice car
— Jack • August 29, 2021Good people
— Th900 • August 24, 2021Very efficient and quick friendly check in.
— RME • August 17, 2021Brilliant!
— Kacey • August 16, 2021No fuss service as ever plus free extra day's hire due to loyalty points.
— Bodprophet • August 15, 2021Great service and team
— Gary • August 12, 2021Excellent customer service and quality vehicles
— Jim • August 4, 2021Great service as always
— JimS • August 4, 2021Brilliant, 5☆. Couldn't fault any aspect of service I have received. They were polite, friendly & helpful. Car I hired was great.
— Bert • July 31, 2021Fabulous
— Beefy • July 14, 2021All good
— Kag • June 24, 2021
Car was good, booking / collection was smooth - but car was not provided with full tank so impossible to gauge correct amount to put into the tank upon return, seemed unfair
— Tom • June 20, 2021Basically fine and trouble-free. My preference would be to have the car full of fuel and returned the same way: it's hard to gauge just how much fuel to put in when the tank was just part-filled.
— Tat • June 16, 2021We had excellent customer service
— Markie • June 14, 2021Husband got a courtesy car provided after accident by Enterprise. The car was a write off and got settled with insurance. A week later the Enterprise calls him at midday telling him that he needs to return the car TODAY. He told them that he needs to go to work today (with his own car) and he can't, so he was told that he will be charged rent. Also, it doesn't make sense why he would need to drive the car to them to then get dropped off home. Just come collect it yourself? In the end I was the one who sacrificed my work day and stayed home all day waiting for them to come at ANY POINT before 5pm, only to barge at my neighbours and moving their bins around looking for a key. Ridiculous. Thanks, Enterprise, I've lost about £100 today because I couldn't go to work waiting for your crew. Sort your schedule and stop calling people with demands on the SAME DAY. People have jobs, just like you do - calling people with ridiculous demands and threatening with fees.
— Cornelia • June 9, 2021Brilliant can't fault them
— elliott • June 7, 2021Not worth the bother. Advised that still have to pay more for each claim from Enterprise as they don’t recognise insurance company and so probably just bump up claim !
— Dave • June 5, 2021Helpful and local. Good service. Clean vehicle.
— Dr Bob • June 1, 2021Correct car not available on the day. No refund offered. Car dirty inside including finding a cigarette lighter inside.
— Jim Bob • May 24, 2021Couldn't fault their service. Checked in online so didn't have to go through everything when I got there. They fully explained everything. Return process just as straight forward
— Brito • May 22, 2021Very good and quick collection and drop off.
— craig155 • May 5, 2021super fast checkout and return, helpful staff.
— craig155 • May 5, 2021Excellent efficient service on a one way hire - both offices showed the same care and concern. Would highly recommend.
— Corby • April 30, 2021good experience overall, covid secure
— Matt • April 21, 2021Rented a van from them. The van was covered in small scratches, and several debts and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about. Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit. They accused me of the damage (which I didn't cause, and was clearly related to existing damage that I had noted in the morning when I collected it) and proceeded to charge nearly £900 to my card - which I had specifically told them they were not authorised to do as I was contesting their claim. Don't trust these scammers. I made the mistake of not photographing everything before I set off.
— ShaneHare • March 18, 2021A complete thieving organisation. Running a scam of taking money out of your account without consent and keep it for 30 days. They lie about processing the refund Have to keep ringing, emailing them 25 days without joy so far.
— Ben • October 25, 2020So first time using Enterprise as their price was competitive not the cheapest just reasonable. even though online price was reasonable at branch they throw the £1250 excess into the conversation (website says £250) so they managed to scare me enough to buy additional insurance and at the end rental cost was significantly over. Their system charged my credit card twice. after 10 days of ringing I am still waiting for the duplicated payment refund. Never had either problem with Europe Cars or Hertz, their prices are more transparent and refunds are immediate. wont be using Enterprise again that is for sure.
— Ben • October 21, 2020I had the worst customer experience with this company and would certainly not recommend to others. Charged the full excess for a tyre wall scuff to one wheel that I did not cause. Nothing wrong with tyre but would not allow me to challenge. Said they would review but just went ahead and debited my card. They spent a long time feeling every tyre for any marks when they collected the car. Conveniently had no record or photos from previous hire. The whole process is very dubious and make no mention of tyres on terms and conditions.
— TomR • September 19, 2020Do not use this company I hired a van 3 times within a few months. On each occasion the usual pre check walk around van was done. However, on neither occasion did the agent look around top of van and, consequently, I never thought to do so myself. On returning van after 3rd trip the agent pointed out a mark along top of van. I was absolutely certain this never happened in my possession. Nevertheless I have been charged for the damage and simply told I should have checked more thoroughly. Be very careful if you use this firm - do not trust their agents integrity.
— Stephen • September 12, 2020they up their prices and are really expensive. I have spent over 1000 with them and they really lack customer service. I just called and they said their prices are double because of how busy they are but i see cars out on the lot all the time! Plus they took 35 mins to tell me that on the phone.
— kate • August 15, 2020I have mixed reviews on Enterprise. My most recent experience is negative of them; they have charged me £1000 for a chip in the windscreen and despite regular contact from myself (every 2 weeks) no further update on the actual cost of this 'damage'. I raised with them that the windscreen damage has never been outlined in their disclaimer before rental. I also was given the card for a branch manager to book directly with him to get a discount, after a week I still haven't heard anything back from him so had to book it through the website. On the other hand they are the most competitively priced rental every time I have needed a car and always have availability. And quite often I have had a free car upgrade due to availability.
— Lynsey16 • August 6, 2020
Absolutely disgusted. I booked a van to move house - took a day off, met a friend in Derby to make the move, and drove from Rotherham. Only paid for storage until today, based upon Enterprise agreeing the rental online. I get there, and I'm told that computer says no. I apparently failed some sort of address check. I've been at my address for 2 years, I am on the electoral roll and my bank statements and driving license are all registered to my address. I phoned another company, who informed me that ENTERPRISE OVERBOOK THE NUMBER OF CARS AND VANS THEY RENT AND USE THIS 'ADDRESS CHECK' WHEN THEY RUN OUT OF VANS. I also phoned Europcar, and I passed their 'check' instantly. They refused to budge. Apparently I only scored a '1'. They didn't elaborate on what that meant. To say they let me down is an understatement - it was a disaster. They claimed that they phoned me in advance to tell me. You guessed it - I received no contact from them. Go anywhere but here. I ended up, after a nightmare, using Atwal's in Normanton, Derby - they were very good.
— Jeremy • August 6, 2020Very helpful and professional and a great price
— Wheelhouse • August 1, 2020Very good service
— DB • July 30, 2020Love this service, didn’t have to claim but when the hire company saw damage to the tyre (definitely not from my hire), for the first time I’ve hired a car my heart didn’t sink. This was because I knew that I’d paid peanuts to ReduceMyExcess and wouldn’t be landed with the bill. They didn’t charge me for the damage regardless but it felt could to be in the driving seat, pardon the pun!!
— Luke • July 25, 2020Fantastic
— C class • July 24, 2020Very good experience, much easier and way less hassle than I thought it would be!
— George • July 18, 2020All nice and smiling when you collect the car but be warned you must check every millimetre of the car for damage before you sign. Obviously the person who checks the car before they hire it to you must do it with their eyes shut! They will make you pay for damage you didn't do. AVOID this company at all cost but if you absolutely have to use this DISHONEST MONEY GRABBING company then take photos of the entire car inside and outside before you sign.
— Mikey r • May 8, 2020I used this site to get car hire when I needed van hire. I tried to contact them within the hour of purchase and no contact number provided so I emailed them. I advised that I made an error and they simply stated that a refund would not be provided. Very poor service
— Maf • April 29, 2020Very good sevice.
— Harry • March 9, 2020Perfect.
— Notanothervauxhall • March 9, 2020Oldham branch were awful. Fortunately the Bury branch saved the day. Wont go into details but dont use the oldham branch. The manager is awful.
— Kim • March 8, 2020Great. dropped the car off at the hotel on time.car was all we expected.left key at reception and car was whisked.great service from their representative Paris
— Alan • March 6, 2020Stay away. Price advertised almost doubled when COLISION DAMAGE WAVER insurance added. Not made clear on advert.Waited ages to be served, then very unhelpful. Staff hostile. Would advise NOT TO USE!! .
— Jim • March 4, 2020Very good value and great customer service
— Bodprophet • March 2, 2020Friendly and efficient staff, very quick turn around . Very happy with their service.
— ICEFE07 • February 29, 2020Staff very helpful. Car ran well. Only fault was no water in screen washer bottle.
— Peat • February 25, 2020Really easy process, hire team very helpful
— Ms Norwich • February 24, 2020The experience was excellent. The hire was speedily dealt with and the car was nearly new. On return the details took a couple of minutes.
— Martin • February 21, 2020I had accident and was payed out as soon as the documents were disclosed. I Would highly recommend reduce my excess to anyone as they are cheap, reliable and quick
— Mubz • February 20, 2020Helpful staff
— Rocket • February 16, 2020
Efficient. Value for money. The only minus was the fact that the fuel gauge was broken which I was not made aware of.
— RobbieD • February 6, 2020Professional, quick service, nice car, asked without pressure if we wanted additional insurance, we said had cover, and they just moved onto the next question. We always use Enterprise and have never been let down.
— Raimcc • February 2, 2020hire company staff were excellent.Car had a few issues. Hand brake light kept initiating whilst driving.
— FRITZ • February 1, 2020The Enterprise gave me a hard sell for their extra insurance ... the Penzance office where I dropped my car off were great and helpful.
— Victoria • January 7, 2020The initial price was good but they charged £6 a day access for recovery and breakdown plus it would be £1000 access for each item damaged so £1000 for mirror etc
— Mak • January 6, 2020Excellent staff, very helpful /friendly, Only thing I'd say is when booking on line, make sure your happy to receive any vehicle given, I booked an insignia or similar was given a nissan qashqai as equivalent, not sure I'd put them in the same category.
— Cornwall2019 • January 4, 2020Very satisfied with service. Upon arrival we were able to immediately proceed with pick-up. The model of car was not available so we were upgraded to a better model at no extra cost. When dropping the car back, there were no nasty surprises and the process took only a couple of minutes.
— Ashley • January 1, 2020Car was good rent price good excess was £1000 excessive there insurance extortionate
— Alex l • December 19, 2019Good service
— Hagar • December 13, 2019All good. Friendly staff. Pleased with service.
— Bruno • December 9, 2019Excellent service at short notice. Car fine, no hard sell of insurance etc and even gave me a lift to my final destination when returning the car
— Peter B • December 3, 2019Given I have always had great service from Enterprise, this rental was a little disappointing. The car had been badly scratched, was not clean outside, and the tyre pressures weren't right ( warning light on) . They did apologise and waived a charge for the toll- vignette which was appreciated. Everyone has an occasional bad day at the office. I'll definitely rent from them in the future.
— AB • November 23, 2019Friendly and helpful staff large site and offered to pick drop me off on return.
— Cheese • November 11, 2019Good value, but without the risks of hidden fees and charges you get with the bottom of the market companies. Service was quick, staff were friendly and location is handy.
— AbFAB • November 11, 2019Good
— Cornwall • November 4, 2019Excellent service and customer care
— Bodprophet • November 4, 2019Great staff not such good car very uneconomical
— Floss • November 3, 2019Prompt and friendly
— Travel chap • October 28, 2019Great service, polite and efficient staff, will definitely only hire from them in future.
— dwplease • October 28, 2019Very good. Car a bit underpowered but we had gone for a budget model. Good customer care.
— Lily • October 24, 2019
Used them for the past 3 rentals and no issues
— Scott • October 19, 2019Not superb, but better than the others. No pressure to buy extras
— Nougaro • October 19, 2019Pick up and drop off very efficient. Perfectly decent automatic car. Slightly jumpy between low gears when engine was cold. Fiat not my favourite make but I was in Italy.
— PW • October 18, 2019Service was extremely efficient, courteous and friendly (no hard sell of excess insurance, though the possible consequences of not having it were pointed out). Car was in excellent condition; minor blemishes were pointed out by the rep and recorded. Everything was good.
— toll cross • October 18, 2019Excellent company and such friendly service. We purchased our own excess insurance which was accepted by Enterprise, after a cautious warning by the company representative. Would certainly use again.
— Humps • October 17, 2019No fuss. No hidden charges.Fast return of car.
— SM • October 16, 2019Excellent friendly service unlike Fire fly
— PAM. A • October 15, 2019our flight was cancelled so we arrived on another flight 6 hours later. they were very efficient.
— Tom • October 14, 2019Swift and simple
— Love • October 9, 2019Easy to purchase online with immediate confirmation of cover, I never had to claim anything but a great piece of mind to have and a huge saving compared to the rental companies costs.
— Stuart • October 5, 2019Very easy to book online. New model cars.
— Stuey • October 5, 2019Very good price and very helpful
— Vic • October 3, 2019everything went smoothly a good car for reasonable cost and no hassle when collecting and dropping off.
— kevs • September 28, 2019Good. No problems, everything went smoothly.
— lizfl • September 25, 2019Horrible experience! Charged extras without fully explaining the actual cost.
— London79 • September 23, 2019Quick and efficient service. Attempts to sell upgrades to car, insurances, etc but staff accepted the refusal politely. Car worked fine. Return system quick and painless.
— NAP • September 23, 2019Excellent service, no hassle pick up and drop off, no pressure to take any "extras" that would increase the hire cost
— MG • September 22, 2019Excellent service. Booked last minute to hire from Ibiza airport. Good value. Didn’t try to hard sell extra insurance or add ons. Super friendly staff, took time to explain the rental and car check. Dropped car off out of hours, very impressed they called to check the service and see if we were happy. Highly recommend.
— EXCELLENT SERVICE • September 21, 2019Excellent, straightforward service. No negatives. Will use again.
— AB • September 21, 2019Good, friendly staff, web site easy to navigate
— Cargate • September 20, 2019
So far so good(but I’ve had previous experience when unexplained charges appeared weeks after the trip) But so far Enterprise have been ok
— Terre • September 20, 2019Excellent vehicle fit for purpose; efficient and expedient staff; good quality provision of service and advice!
— Popeye Bauer • September 20, 2019Prompt, courteous and helpful service from the Enterprise staff at Copenhagen Airport – they upgraded us at relatively little extra cost to a super new Volvo. The return process was equally quick and efficient.
— Glenochil • September 19, 2019Excellent service, will use you again, thank you
— Jules • September 18, 2019All good, car was waiting fuelled up, clean, with free maps for major towns provided, ease of access,
— nibbyboy • September 16, 2019Had to wait while car cleaned. Good to be taken to airport terminal after returning car. High damage excess.
— Eddie • September 12, 2019Straightforward and honest, accepted my insurance with no problems. They even upgraded me for free to a better vehicle. Checked my car back in fine with no damages. Definitely recommend.
— Richard • September 10, 2019Courteous and easy to deal with.
— Janliz • September 9, 2019Good cars, good service
— tony • September 9, 2019Good company with low rates, great customer service.
— Leon • September 8, 2019Great car. Immediate refund of deposit. Recognised lovely staff from last year so hopefully they are valued by Enterprise. Knowledgeable. Friendly and efficient. French language, even basic is a definite advantage. But most importantly customer facing, in office and forecourt a credit to the company or Enterprise
— Hingram • September 8, 2019Ok
— Linz • September 7, 2019Really poor service, they gave me a dirty car with only a quarter of a tank, they told me to return the car on empty as a goodwill gesture without me asking which was nice however beware, they charged me 30 euros for a small light scratch on the wing mirror which I am convinced was their on the hire, it was so light it would have been difficult to spot when they gave an unclean car, I would not recommend them.
— Nick • September 7, 2019Great service and price. Upgraded when car booked & equivalent was not available. Polite and helpful staff with no hassle about purchasing any unnecessary extra insurance. Very satisfied and will use again.
— Lily G • September 4, 2019Company friendly and easy to find and hire car
— Apple • September 2, 2019The car was filthy on the outside
— The gas • September 2, 2019We had a accident on the 26.8.2019 and still not sorted a car out and 3rd party as admit liability told my insurance company to use someone els or thay can do one ...thay know my wife is going through breast cancer need toget to hospital Monday so it's a taxi job or a good mate well done my head in...thay rubbish look at reviews it's not just me .KEEP CLEAR
— Nick nick • September 2, 2019Booking online really easy. Not too long to wait at the airport for pickup and we were not put under pressure to take out extra insurance which we have experienced with other companies. No problems with car and easy return, staff pleasant.
— SA • September 2, 2019Inexpensive and quick great check in and out by friendly knowledgeable staff thank till the next time
— Quick and inexpensive • September 1, 2019Ok
— Cat50 • August 31, 2019
Very smooth and efficient service
— James • August 30, 2019Good service, good price. Did what was needed.
— Flopsey • August 29, 2019Quick and helpful
— Holly • August 29, 2019I have used Enterprise previously in Cardiff! I was delighted that the Excess was only £1 as opposed to £1000 - £1500 with all other companies! Service was excellent!
— Jimbob • August 29, 2019Yes a very good company. I would definitely use enterprise again.
— Leon • August 28, 2019Good value
— Tim • August 27, 2019Normally a bit cheaper than your big companies but every bit as good
— Andrew R • August 27, 2019Rented a little Economy car and got a Ford Fiesta.Car rental on Northern Perimeter Road about 6 minutes by shuttle from any Heathrow terminal. Prompt service during busy August bank holiday weekend. Highly recommended,
— Ealingtomtomn • August 27, 2019Great service and car
— Ceders • August 26, 2019Easy booking system, warm welcome, excellent English, no queue, car as ordered, no pressure to buy extra insurance. Most unusual!
— Francophile • August 26, 2019Excellent customer service
— Ceders • August 26, 2019Great car let down by poor service from the staff at enterprise. 40 mins to collect the car.... In a queue of only 4 customers! Dropped out of hours and left the key where they asked me (in a specific post box) and then they tell me they couldn't find the keys! Not the best I'm afraid. I'll go back to europcar next time.
— Bob • August 25, 2019Good and quick service
— Rubel • August 24, 2019Car was great. Polite and efficient staff and, most importantly, no hassle or surprise charges. Worth paying for.
— CVZ • August 22, 2019Alquilamos un coche y tuvimos un problema en la recogida, la titular de la tarjeta se retrasaba unas horas en la recogida. La empresa no solo no devolvió el prepago, si no que no dio opción de recogerlo más adelante. La empresa cobró todo el dinero y nosotras nos quedamos sin coche, perdimos la reserva y no nos ofrecieron ninguna ayuda a pesar de haber ido el mismo día otra persona con toda la documentación necesaria y sabiendo que la titular de la reserva llegaba por la tarde y la podía haber recogido horas más tarde. CUIDADO con reservar con PREPago
— pgutier • August 21, 2019Do not use this company. They literally either lied to us, or set us up. We rented a Van on 14/08/19 to move house from them and the man's exact words were "there is lots of damage on this side, don't worry if you spot anything" He did not walk me around the Van, he just gave me keys and I drove off. Then when we returned the Van they pointed out some damage (ON THE SAME SIDE) and then charged us £250. They have stole from us at the worst time where we need every penny. Absolutely terrible company. To be fair I suspect this is down to one person who forgot to log the damage before and now they are putting it on me to cover themselves. Usually I don't believe in leaving a bad review for the actions of one person but since complaining and even offering evidence (I saw CCTV there) they have done nothing so this reflects on the company as a whole. Please do not fall into the same trap, disgusting company. I even have photos of the said damage which is covered in grime (not mud, but old grime) which could have no way formed in my 20 hours of rental -sunshine all day.
— Curt • August 21, 2019Very friendly and obliging. It was raining when I left the car back and they run my wife and myself to the Railway Station.
— Lion • August 20, 2019Brilliant to deal with from online booking, talking to central customer service team, and the local team at Shrewsbury. Extremely customer focussed.
— Paulyboy • August 19, 2019Very polite but bit pushy on extra cover for excess so used you instead as recommended by a friend
— Maz1564 • August 19, 2019First class in every department
— MJ • August 19, 2019
I reviewed a lot of hire companies and there was appalling feedback on all of them. I feared the worst but needed a car so went with a known brand competitive quote through Argus. I didn't go with the absolute cheapest possible vendor as the satisfied customer ratio was about 6 out of 10. I was really glad I didn't go with RecordGo as when I arrived at the desk at Palma airport there was a queue of at least 100 people. It wasn't moving and they all looked mighty fed up. Enterprise may have been a few quid more but they were efficient and super helpful. I had booked a Renault Todedo "or similar" online and was provided with a Peugeot 508 which (just about) accommodated my wife, kids and baggage. It was a great car that more than fit the brief. It took about 20 minutes from arriving at the desk to have the keys and be ready to drive away. They did not try to pressure me to use their extended insurance and were happy with my use of ReduceMyExcess. On my return a week later it was bedlam. Well done to Palma airport for excellent signposting but i feared the worst as thousands of tired holidaymakers all converged at the Drop Off point. Enterprise were calm and efficient and had people walking up the car queue to process people. We were out of the car and off to the Terminal with the minimum of fuss. Argus provided a really competitive quote and Enterprise were good to work with. They were far from expensive but were not the absolute cheapest. I was VERY happy to pay an extra £30 odd for the week to not have a massive stress at the start and end of my holiday. Thank you Enterprise. We will be using you next time!
— Stu • August 18, 2019Excellent company, pleasure dealing with them as always.
— JoD • August 15, 2019Fantastic experience from start to finish. Extremely friendly, helpful and zero nonsense about damages / scratches with a clear definition explained at the start of the rental. Great vehicle, no waiting time and received very polite courtesy calls from them before the rental and before the end of the rental. Could not recommend highly enough, they even drove me home (to parents house) after my rental. Fantastic !
— Jim • August 13, 2019Very efficient and professional
— Slim • August 12, 2019Staff were efficient, polite and friendly. The collection was quick and return, super-quick.
— Ian • August 12, 2019Great car. Staff very helpful
— Cocopops4 • August 11, 2019Filthy car. Heavy body damage on all sides / corners. Brake warning light came on for lack of pads. Low oil level came on so had to fill with oil. Not reimbursed for that. Had small family with me so not impressed especially when they actually took the 900 euro despiser instead of just holding it resulting in a 32 euro charge for taking it. No signage from airport and not easy to find.
— Hamish • August 10, 2019Very efficient, no nonsense trying to push additional insurances. Asked about upgrading but I was wary off the hidden extra cost of same. Car was clean, and any damage was already identified
— Hairflick • August 10, 2019When I collected the car fro Enterprise it was suggested that I would have no breakdown cover unless I took out their additional cover. This is very misleading as if their car breaks down, yo are covered, except if the breakdown is the hirer's fault, eg putting the wrong file in. There insurance excess is high, but this is fairly common amongst car hire companies, which is why I took out extra cover in advance. Enterprise offer this, but at a much greater cost. On the plus side, Enterprise will usually collect you from home and return you after the hire period. The car was in good condition though, so as long as you are prepared, I would use them again, as the prices are reasonable.
— Bash • August 6, 2019The staff were very friendly and it didn't take long before I was driving away.
— Sajj • August 5, 2019Excellent service from all staff at Bergerac Airport
— Stupandus • August 5, 2019Excellent service no hanging about friendly and very helpful deffo use them again
— Gobby • August 5, 2019It took about 30 mins to pick up the car, including two counters and a very short shuttle - I don’t know whether this is fast or slow in the car rental world. Car was in good condition and staff were generally professional (and very courteous). They were honest and did not try and tricks, such as claiming false damage or trying to force us to buy their insurance. However, we would have fallen foul if we hadn’t taken photos of the car (and the fuel gauge!) ourselves, as the company’s condition report had missed a dent and that the fuel was 3/4 empty on pick up. Overall a good experience. Honest guys with good service - I would definitely go back, but will be careful to take photos and note any issues before driving off. Would recommend.
— Jorge • August 5, 2019Very professional
— David • August 3, 2019Ok, no problems, nothing particularly great or less than satisfactory.
— BossManNeil • July 31, 2019Excellent service, would recommend this car hire company
— Beth • July 27, 2019Excellent service including pick up and drop off to your home. Great car ,no problems.
— Bodprophet • July 27, 2019Localauto in Palermo is by far the worst car rental experience we have ever experienced and that we have rented cars almost all over Europe. Before we left, we ordered a car from Enterprize with the highest possible protection at rentalcars. After payment, it automatically referred us to a crazy localauto. When we arrived in Palermo to pick up the car, they forced us to another insurance, which we refused because we already paid one full insurance. After we returned the car in order, clean and without damage, a localauto came to us, walked around the car once without looking at it properly, then pointed to one wheel and said there was a little scratch and it would cost us about 85 euro. We said it wasn't true and we wouldn't sign it and he shrugged and said that it would cost a lot more then. Because we hurried to the plane, we finally signed it, then we can solve it through rentalcars. We have been home for a week and no one has even returned a 500 euro deposit.
— Velta • July 26, 2019Very good, nice car, attentive service and no trying to rip me off when I returned the car!
— Paula • July 24, 2019Quick and cheap.
— Jonno • July 23, 2019
Amazing service as always. Great service and car.
— LV nick • July 23, 2019Easy transaction despite the language barrier. Very quick completion upon return of the car. I received an almost new car very clean. Very pleased with the service from Enterprise. I will use them again.
— Robbo11 • July 23, 2019The office is offsite but they meet you at the airport in an air conditioned minivan and take you there. The collection and drop off were very quick.
— Satisfied customer • July 22, 2019Irritating staff member upon pickup of vehicle. Upon return of vehicle another staff member mistook the engine temperature gauge for the fuel gauge and tried to say the car was only half full. The car itself was fine though. Did what it said on the tin.
— chucky • July 18, 2019I was very happy with the car I hired from Enterprise. The employees were ultra quick and helpful both at pick up and returned. They remembered me from before which was nice!
— Soph • July 17, 2019Friendly, helpful, efficient service. No problems; no arguments
— JohnBod • July 17, 2019Excellent from pick up to drop off
— Nige • July 15, 2019Very good service
— Big G • July 12, 2019Competitive price, 1st class service and car.
— Bill • July 11, 2019Very quick and efficient pick-up / drop -off processes. Car in good condition. Reasonable prices.
— RichardP • July 9, 2019A new 9 seater Mercedes Tourer. Automatic - essential for M25 stop/start traffic. A rea treat that made the journey bareable.
— mygarden • July 9, 2019Very slick and friendly service, car as expected.
— Richard • July 9, 2019Friendly and efficient, car was in good condition but was very underpowered.
— Dan • July 8, 2019Horrendous 3 hour wait at pick up with rude staff and no information. Just told to stand and wait, they must know how many car are to be booked out but only 2 members of staff out of 6 desks.
— SHiggins • July 8, 2019Polite and efficient service, never had a problem any time I have used them
— Howie • July 8, 2019Pre booked in resort hire. No queues and really helpful staff. Newish car, absolutely no issues and very straight forward return.
— Biggles • July 6, 2019Enterprise are always efficient and friendly especially at this location - their cars are excellent, clean and well looked after.
— FAS • July 4, 2019Very efficient check in process and lovely warm staff at both Heraklion and Chania where we returned the car
— Annie • July 2, 2019Very professional. Did not attempt to fleece me unlike the previous hire company. Damage calculator was clear and simple to understand. Sales person did not attempt to force sell additional insurance. Car was not what was advertised however it was within the range they advised and it was a '19 plate. No faults or issues with the car and was just as enjoyable to drive. Overall I fully recommend this company for their professionalism.
— Smiley • July 1, 2019In the main helpful and efficient.
— Benny • June 28, 2019
Excellent staff, overall great experience from start to finish. When dropping off the Car my thanks to Laura. Speedy & efficient drop off service. Thank you. Will definitely use again.
— Davy Boy • June 28, 2019Good service, however had to take car back straight away as drivers side window wipers would not clear water. Expected a delay while changing blade but they gave me a brand new upgraded car
— Slow coach • June 28, 2019nice clean well maintained vehicles - used twice now - and both times vehicle is practically new
— Kiwi • June 25, 2019I have rented from Enterprise for around 10 years and this was the first time I was disappointed by the vehicle I was allocated. I had booked a five door Corsa equivalent for a two week camping holiday and the allocated car was an ordinary 3-door Fiat 500 with a micro boot. This was resolved in the end, but I was not amused.
— Sir James Immaterial • June 23, 2019Enterprise were good. Quick greeting and paperwork, without a long queue. We we're off and away quickly. Car was a Suzuki Baleno, which was OK for a short holiday but far from luxury. I think enterprise would be great sorting out any issues had they arisen.
— ACE Holiday • June 23, 2019Very disappointed that I had to wait 5 hours for car.
— Dusty • June 21, 2019Very good
— Seshu Mountford • June 17, 2019Brilliant service and very friendly staff. No trying to force us into purchasing ‘extras’ that we didn’t want or need.
— Mandy • June 16, 2019lovely car great service from staff at Llandudno Junction shop
— marion • June 16, 2019Swift collection of car, easy pick up and drop off.
— Paula • June 15, 2019Unbelievable. To add an additional driver to an economy (small) vehicle they charged a further £13 per day. Do not use this company. The rationale they gave me for the £13 / day charge was that "all companies do it," which is absolutely not my experience from the past. Certainly not at this rate. So in the end the additional driver cost almost exceeded the original hire cost Rip off. I will not use Enterprise again
— Rubbish • June 15, 2019Always first class service, efficient, good value for money & lovely staff
— Bel • June 8, 2019No hard sell
— Bugsy • June 8, 2019Friendly staff. Realistic damage policy. Relaxed fuel usage policy. Choice of family sized automatics contrasting with none for major player. Only downside was car not cleaned outside and inside only superficially. Did not take up damage excess which like it’s competitors have ridiculously high cost. Overall good to deal with and would use again.
— BILLDOG • June 7, 2019Good reputable company, good service and reasonable prices
— Travelguy • June 6, 2019Flawless service!! Professional and courteous staff. Spotless vehicle and performed faultlessly. Very happy with all information and advice provided. All added up to a fantastic experience for our family.
— CCartwright • June 5, 2019Very poor service , late on delivery , tyres pressure was 48 psi on one side and 38 on the other . Should have been 34 all round . Washer bottle empty and there was wheel wobble at motorway speeds . Three tyres had been replaced , all wheels badly scratched . I took photos all over the car on collection which was a good idea as they tried to say there was new damage on return . My photos proved it was already there . I was told there was quarter of a tank of fuel . I took pictures of the tank showing empty on collection . It’s a good job I know what to do when hiring a car as an unsuspecting client could be hundreds out of pocket. All in all very poor service .
— Gus • June 5, 2019No queues. Nice car. All charges as expected.
— Mwah ha ha • June 4, 2019Efficient, good quality vehicle, fair dealing
— Shuttle0 • June 3, 2019Very good , the car was as new and very well priced. Couldn’t give it ten due to the 5min walk outside of the terminal that could have been a problem if raining or wheeling luggage.
— Snowy • June 1, 2019
Excellent. Extremely helpful, quick and polite.
— B London • May 31, 2019Overall a good experience, they tried to charge for a scuff on the hub cap which had already been there when I picked the car up and managed to prove this with the photos taken at collection time. Just make sure they mark on the form when you pick the car up every little scuff on the body work, glass and wheels most importantly! No matter how small because they will try and get you on this when you return it even though they are blasé about it during collection.
— AJ • May 30, 2019helpful and prompt service
— Birdieman • May 30, 2019Pick up and drop off very easy. Helpful and friendly staff. Upgraded car
— Birdieman • May 30, 2019Have hired from them several times; prices are ok; cars are decent; service is good
— Ant • May 29, 2019Although I was 3rd in line to be served & had to wait a while due to under staffing at the car hire company, I was soon served quickly ,efficiently & courteously. The car was ready to go & I had no problems.
— Rossi • May 28, 2019Good value & service. Having booked direct was given additional driver free of charge and car.
— Jaca • May 27, 2019Good service well organised
— School Bag • May 24, 2019Excellent quick handover and faultless returns process
— Yorkybob • May 24, 2019Excellent service. Easy to use website. Pickup & drop of service available. Great range of cars at reasonable prices.
— PaulCee • May 21, 2019First class service
— Jaygee • May 11, 2019Worst car rental service ever. Booked a 7 seater on their website(logged in as a user) 10 days before my travel. When i arrive at their office they say the car is not available, and they could not contact me because I did not share my mobile number. My Enterprise account has my mobile number, then how can that be possible. Their alternatives are, take a 5 seater, how will that ever work, when 7 of you plan for a holiday trip. I guess they expect me to dump 2 people from the 7 and drive away on their face. Now comes the interesting part, I wait at their desk for them to find an alternative, and they are busy chit chatting on their phone. They said they will call their other branches and check for an alternative. Guess what, the person responsible to call back and confirm, never calls. The question is, why did they not do it before I arrived at their office. I would have not wasted by 50 mins standing at their desk. The worst of all the services ever. I immediately canceled my booking, called a Sixt rental cars, and got my car in 30 mins. That is how the service should be.
— Santosh • April 23, 2019Quick and easy collection. We received a brand new Moka.
— theedge • April 22, 2019As always, polite professional service with a sense of humour. Very helpful when you need to extend the hire more than once at short notice.
— Grumpyoldtrout • April 17, 2019Always helpful and friendly staff nothing’s too much bother, cars always clean and in tip top condition
— Grumpyoldtrout • April 17, 2019Got upgraded from a Volvo XC60 to a Jaguar F Pace so was very happy
— Equinog • April 8, 2019Superb
— Bassrock • March 21, 2019Very good & efficient.
— Smg527 • March 7, 2019Very good and found everyone friendly to the customer
— Bmac • March 5, 2019I rented a car from Enterprise in Eastbourne, East Sussex and had an accident near Stansted Airport. I went to Enterprise at the Airport to exchange the car and had the fortune to have Edward on duty - he was very sympathetic and extremely helpful in providing me another car very quickly. He's a credit to your Company!
— Rowena • December 2, 2018
The worst company ever just want to take your hard earned money The guy told me there is some scratches we know about and when I returned the car they took 630 pounds for a shallow scratch i am not even sure if it was really from me It was really a very small scratch It could be polished in 10 pounds and no one can recognise it but seems that this is how the company makes their profits. I wouldn't recommend this company to anyone. MY ADVICE FOR EVERYONE.. ..Always take photos before taking the vichle..
— Bas experience • November 20, 2018IT did the job and was a comfy car
— caloula96 • August 23, 2018Hired vehicle for one way. Despite telling the hand over agent I'd never driven anything of that size (VW crafter van, 3.5t), didn't run through the controls or using the doors etc. Told to just drive it like a car... a long wheel base 3.5t van, like a car!!! Also advised any marks that fit within this circle don't get repaired, and can scrape the black bits just as long as they're not hanging off!!! The van was filthy on hand over to me, and the windscreen needed to be washed before it was pulled out of the space for hand over at the front of the office. Rear van space wasn't even opened on hand over! Hired the van for 4 days and advised if I hand back early they'll refund the last day if before 2:30pm (due to time of pick up). Packed the van with furniture and belongings for the move and moved 350miles away. Van was done on a one way hire between Cornwall and Manchester. Handed van back a day early to ensure I got the last day refunded, however on hand back was told it was unlikely to be refunded!! They also advised there was a chip in the windscreen. The windscreen was so filthy I hadn't even spotted it, but assured them nothing had hit the windscreen in the time the van was with me! The cornwall branch rang me that eve to confirm the chip, but advise there wouldn't be any charge as it was covered under their own insurances. The following morning, I got another call from the same branch to advise me they would be charging the full excess at £1150 for the chip in the windscreen. Told them I needed photos of the chip and placement as £1150 was steep for something that could be repaired, and even a new windscreen would be less than £500 inc VAT (quote from Autoglass and also a local garage). No further communication or evidence is received, but the £1150 is now taken from my account without authorisation! A week later and two written complaints, I finally get communication from the area manager and they've sent an experienced evaluator to see the vehicle who has agreed that the damage can be repaired under their insurance and the branch hand over agent cannot say the damage was not there prior to commencement of my hire! Poorly run business with a lack of communication and customer service! Verges on rude, obstructive and condesending. Will never use this company again!! Still awaiting a copy of the invoice and receipt, 3 weeks after hiring the vehicle!!
— Kirst2103 • July 23, 2018Very obliging and helpful staff. Great car very enjoyable time in UK
— Kiwi • July 22, 2018Very good hire, great price
— Darkwarrior • June 28, 2018Good
— Janda • June 25, 2018very clean and nice cars
— ellypelly23 • June 18, 2018Enterprise catch phrase is "UK car hire with US customer service", does this look like customer service in any country??? As they were picking up my car they crashed it into my neighbour’s car in our carpark! What did they offer after they damaged my neighbour's car as they picked it up from me? What did they offer to make amends for the embarrassment they caused for me with my neighbour? Barely an apology. When you are choosing a car hire company, choose someone else! STAY AWAY!
— Marcus • June 12, 2018The booking was made in conjunction with the Automobile Association, allowing an additional driver at no cost. The company picked me up from home and the car was ready when we arrived. It was a new car with less than 2000 miles on the clock. Returning the car was very straightforward. I would hire another vehicle from the company.
— McDuff • June 9, 2018Easy car hire,used them a few times never had any issues
— Boo • June 3, 2018All good, but let's see how much they charge me for some minor damage!
— Nosila • May 29, 2018Great vehicle and polite staff on both occasions that we have hired a car. The only reason I haven't given a higher score is that on both occasions the vehicle was late being delivered due to an 'accident' meaning a replacement had to come from somewhere ese!
— Ellenwood • May 25, 2018Car was great and friendly service. However, our journey was held up as we were told there had been an accident and our chosen vehicle was damaged. That would have been okay except that we hired a car from the same company a couple of months earlier and the same thing happened!
— ellenwood • May 25, 2018Good service, always.
— sumits • May 23, 2018Initial contact was good. We were supplied with a higher category car than ordered, but the area were we collected the car was dimly lit, the car was wet, and it was crammed in between other cars. Pre-inspection was very difficult and we had to use the torch facility on our phones to try and look for damage. We complained at the time but were told that a better lit space was not available. Eventually we accepted the car as we needed to be in Nice by a certain time. We had a trouble free few days motoring, with no incidents. When we handed the car back to Enterprise at the airport we were amazed to be told that there was new damage to the underside of the front wing. We are absolutely certain that we did not cause this damage. It was on the underside of the front wing and could only be seen by kneeling down and looking under the car, something which was impossible at the point of the initial inspection. We protested to the young lady who carried out the final inspection, and then requested to speak to the manager who was very polite, but insisted that we must have caused the damage as at least 4 of their people would have checked the car. We do not believe a word of this and felt that we were being set up for an insurance rip-off. We might have expected this sort of treatment from a low-cost company, but Enterprise/Alamo are a major company who should not be treating customers like this. We will fight our case as far as possible, but we suspect that it will be difficult to win. Beware of hiring from this company at Nice airport.
— farmerdave • May 18, 2018All went smoothly. Helpful staff.
— Visiting old friends • April 22, 2018Excellent
— JanLakesider • April 12, 2018Best hire company so far. Used Green Motion before and was a rip off as there was no unlimited miles and was charged for tyre alloys. Enterprise was unlimited miles and no charge for scratches on alloy wheels
— Rohit • April 10, 2018Friendly and helpful staff and an efficient and trouble free experience.
— Cambridge D • April 9, 2018No problems with the hire car but really good peace of mind knowing that I had the insurance in place..... just in case!
— Dusty • April 9, 2018
Friendly, efficient service both collecting and returning the vehicle No hard sell on additional options which I have experienced in the past. Will be using them again in a couple of weeks
— Ray • April 3, 2018Easy booking, UK central booking line, knowledgeable and helpful. Very friendly staff in locol depot. Good price - have used for 3 days Friday 2pm to Monday 2pm and then again 8 days Friday 5:30 to Saturday week at 12 noon. Note office shuts ar 12 noon and is shut Sunday and Bank Hols.
— Fr • April 2, 2018Easy to use car hire
— BillK • March 29, 2018Ok company
— mrspale • March 13, 2018We found the staff supportive and helpful particularly on pick up as we needed advice about returning the car,the whole process on pick up and return of car was efficient and We would use the company again.
— Suzyk • March 12, 2018Unable to complete car hire, as flights from Southampton cancelled twice due to snow!
— Paul • March 7, 2018I had no reason to use reduce my excess but it was a real comfort to know it was there during my car hires.
— Marie • March 2, 2018As always the team at Huntingdon were friendly and professional. I particularly liked the drop-off option at the end of the hire as I live in a village. Great team and a great price for what I needed!
— thefc_uk • February 19, 2018unfortunately they cancelled my booking as I was delayed and only had a larger car of lower specification to offer me at an increased cost.
— Biker 51 • January 31, 2018Due to a very annoying situation with Enterprise I ultimately had to cancel my hire and utilise public transport instead. I therefore did not make use of the one-off policy I had purchased from Reduce My Excess.
— Unable to review! • January 16, 2018Very polite and helpful staff at the Corstorphine branch. Would certainly use this company again.
— Andy • January 10, 2018Easy-to-use service and I highly recommend it.
— sumits81 • January 3, 2018Super-easy service as always!
— sumits81 • January 3, 2018Staff were efficient. Car was clea, ready and waiting for me to pick up.
— Smythie • December 31, 2017The pick-up service was useful but the deals offered online are misleading as you pay at least double to reduce the excess (which they basically frighten you into doing by advising that you will be billed £1000 immediately whether or not the damage value is that much).
— Neets • December 30, 2017Fantastic service they couldn’t have done more for us
— Olibill12 • December 28, 2017Booked a car day before. On car collection day received a call with an offer to collect the car my self from another location than originaly booked which is an hour away because they have no staff to bring the booked car to the location iI have booked or take a refund. Outragious ! I am left festive week without a car because I am unable to p[ick it up my self from a different location than booked!
— Seb • December 23, 2017The Enterprise staff at Gatwick were exceptional! When we collected the car and dropped it off, their staff were extremely friendly, attentive and efficient. This level of customer care is all too rare these days and was really appreciated. Well done Enterprise and a sincere thank you to their staff at Gatwick on 18 December 2017.
— OldBanditDriver • December 19, 2017always very efficient and value for money
— Sparky • December 17, 2017Enterprise Exotic Car Collection, delivered and collected the car for the period of hire. This was the first time I had used them, but will definitely use them again. First Class service.
— Dave • November 30, 2017
Very good customer service. Very smooth. Good quality and spec vehicle at competitive price.
— Kevo • November 27, 2017Great service great peace of mind will definitely use again
— Koverton • November 21, 2017All good and as requested.
— Mr • November 15, 2017Lovely car, but spoilt by enterprise hard selling their insurance and having such a high excess £1000. Will shop around next time.
— Monkey boy • November 14, 2017Perfect from start to finish including a lift home at the end. Good car too.
— Inder123 • November 10, 2017Car was waiting to be collected and the staff where very polite and helpful. No issues at all, would fully recommend!
— PJD • November 7, 2017Good fast service
— SarahW • November 6, 2017Excellent service. Really friendly staff and car was ready when expected and in good condition.
— Scubamem • November 1, 2017Excellent company with very good customer service. Picked us up from our hotel and drove us to the office and then at the end of the hire took us back to the station. Got an upgrade on the car we had booked for no extra charge. Observed several problems - damaged vehicles, breakdowns etc - being dealt with whilst we were in the office and all done expertly with a good resolution for all concerned.
— kim • October 31, 2017Very Helpful
— Brandon • October 29, 2017All expectations met, car as described, quick pickup, easy transaction
— Lindy • October 24, 2017Booked via Enterprise UK & got Locauto in Rome. Service was slow on arrival and so slow on departure that we would have missed flight. I took photos of car and fuel before and after. Was charged 190 euros for supposed damage. They said wheel rim was scratched. Enterprise did not help with my complaint.
— Ex Enterprise loyalty client • October 24, 2017There is no indication where Enterprise is at the airport. You have to go to a secret location in the car park where a minibus will pick you up. Would be helpful to know that in advance or when you arrive! Otherwise it was fine - a bit of a scabby back street location but only 5 mins from the airport and the car and price was OK.
— Dr Effingpot • October 20, 2017We arrived at the airport with an extremely tired and ill 2 year old and our 10 year old son. I went to collect the car, only to be told that they wanted €2700 deposit on a credit card (this hadn't been told previously and wasn't in any of the paperwork). We didn't have this, however I had bought excess insurance before travelling- basically this wasn't worth the paper it was written on! I was left combing the airport for a company that would let us take a car for the money we had. I eventually found one, we hired a car (that was too small) and it cost us €700. When we returned home, I contacted the original hire company that I had already paid, only to be told it wasn't their problem and they wouldn't pay anything back to me! I will never use this company again!
— jlew80 • October 14, 2017Very efficient and friendly staff. Airport carpark a tight squeeze to get in and out.
— GolferJim • October 13, 2017Easy to book and good value. Was picked up from home and offered an upgrade for a small fee. Vehicles are always new and low mileage and in good condition.
— John • October 13, 2017Friendly helpful and they'll drop you off back home after you've dropped your car off
— Daggers71 • October 2, 2017Car ready when booked. Upgrade provided including satnav at no extra cost.
— BillK • October 1, 2017They where ok, a little bit pushy trying to upsell on collection of car
— MAC • September 30, 2017It was a complete nightmare- accused of a scratch- lesson leaent
— Alice's • September 25, 2017
Fantastic solution to the ripe off car hire firms excess policy enables you to hire a vehicle with the peace of mind knowing your covered.
— Stusaab • September 25, 2017..
— geraldifa • September 23, 2017Easy to use and straightforward with prices and options.
— djred737 • September 22, 2017The car was good. We were offered an upgrade for only a little extra, which we took. The car was diesel and it smelt of diesel a bit (Renault Clio typical issue). They checked the car over before we drove it away and we agreed the damage. They checked the car thoroughly upon return and there was no problem. Service however was very slow.
— Calculus50 • September 20, 2017Excellent friendly service Speedy handover process Good explanation of car provided
— Sue mcg • September 20, 2017No problems with pick-up or drop-off, all very efficient.
— John • September 19, 2017Have used Enterprise for some 4 years now. I have had 'premier' service from them always and their collect from and return to home service is excellent. A very freindly and professional organisation
— Howardcambs • September 18, 2017I needed to hire a car for a week away and decided to go to my local enterprise. The excess is high on a hire car which I wasn't aware of as I've never had to hire one before. I went online and found your website (recommended on money saving expert) I was made up that I could cover the excess with insurance through yourselves. This made me feel at ease knowing that if anything happened that I would be covered. Thanks so much reducemyexcess.co.uk would recommend getting a policy through you
— Bea • September 17, 2017Great hire ... excellent rate through AA membership upgraded vehicle and free additional driver
— Lawtre • September 16, 2017Usual good service from Enterprise although when I questioned the car I was allocated I was assured that my Renault Clio was in the same class as a Citreon C4 (or similar) I did point out that the Renault similar was a megane but the luggage fitted so went with it. When I returned they asked how the departure was and I did mention that I wasn't convinced that the car was right, especially as I had a few moments when a bigger car would have suited. They noted it down and gave me a free upgrade on my next rental anywhere in the world so was happy with that.
— Toph • September 16, 2017Excellent service
— Luna King • September 11, 2017Easy central location for pick up and drop off, enough staff to be seen within 5 mins of arrival when I hired it and 15 mins when I returned it. They have circle of about 4cm diameter which is their guide for damage worth recording (on our last hire with Greenmotion we were charged £300 for a 5mm scratch) and check the car carefully with you with a torch before you leave. The staff were friendly, efficient and did not do any hard sell as we had got our own reduced excess policy.
— Edinburghcar • September 11, 2017Reduce my excess was extremely easy and quick complete. This also saved us a lot on money and would highly recommend to others. I did have to point out that the certificate issue date was noted as after the insurance period which in the small print then stated that the insurance claims would not be paid if car hire commenced prior to the issue date, an adviser assured me that I was covered but thanked for bringing to there attention.
— Tillers • September 10, 2017I needed a clear policy that covered the items that were special to me which were mainly. Mis-fueling. Use on gravel roads. Tow charges. Lost keys. I needed this cover with clear policy and good price which ReduceMyExcess did well.
— Nigel en France • September 9, 2017Everything was fine apart from the lack of petrol stations to refuel the car close to the car hire depot.
— GH • September 8, 2017Quick and customer-focused service, friendly and quick to remedy any problems.
— James • September 7, 2017Local Enterprise really look after their customers and always receive best service!
— Harry • September 5, 2017I would recommend reduce my excess to anyone who don't want to pay outrageous prices that car hire company's change, for the price I paid for my whole weekend with reduce my excess was less what I would have had to pay per day with the car hire company
— yucker • September 4, 2017Friendly staff, not a negative experience, not fearful of "extra charges" Enterprise VG.
— DMM • September 2, 2017Very helpful staff and an excellent car. Would definitely use them again.
— Johncas • August 31, 2017
great, efficient service
— lucylee • August 30, 2017Very surprised on returning car that I wasn't blamed for previous damage.
— PhilB • August 29, 2017The staff are efficient and friendly and they will even pick you up and drop you off again. What's more the price was the lowest.
— Glenden • August 28, 2017Good service except cost of additional insurance which i took then cancelled.
— Belch • August 24, 2017happy with service not had to claim anything payment method is very good would use again
— geocoastal • August 23, 2017The hire car I pre-booked through Auto Europe was not available at Alamo Enterprise at Geneva Airport French side when I came to pick it up. The rep upgraded our vehicle to a large Opel Insignia but then wanted an upgrade payment. This we complained about. Upon completion of hire the deposit was only part refunded. Currently in dialogue with Enterprise to find out why the complete deposit was not returned, since vehicle was returned undamaged, full of fuel and relative clean both inside and out. Awaiting outcome.
— Neil • August 20, 2017Reassuring excess cover
— Sarahflute • August 18, 2017Very quick and efficient service.
— pyramidblaster • August 17, 2017Quick, friendly and comprehensive service at a very busy airport. Didn't push the extras too hard (Sat nav, excess etc) and were accommodating with a free upgrade to automatic due to an ankle injury.
— Johnny Bravo • August 17, 2017Having hired a car from Enterprise a few times I was pleased to do so again. They are always helpful and the cars good quality.
— ConfuzzledDuck • August 16, 2017I was very pleased with the amount I paid for the hire car excess cover, it was the best one I found
— Hambone • August 15, 2017The staff at St Johns Wood Enterprise were very helpful
— car hire guy • August 15, 2017Car rental premises at La Rochelle not easy to find. Initial Enterprise Rep had little English. Returning car was simple but took some while.
— Colin • August 15, 2017Car booked for 10.30 collection. Arrived to find that desk only opens at 10.30 with one man and a Q that has been there since 9.30. So actually got car at about 12.30, not impressed.
— TramsTraveller • August 14, 2017easy process at the airport except forgot to give me a ticket to get out of the car park which took some time to sort out as the car park office had closed and I had to go back into terminal to get sorted out.
— Malcolm • August 14, 2017Very good branch
— Sandy • August 11, 2017Car was fine and they were professional, but shocked (noveice hirer) when the 'cheap' car hire more than doubled if I wanted to reduce damage liability from £1000 to £100. Easy to fix next time - Get you Liability insurance from these chaps before the Hire starts.
— Bit shocked • August 10, 2017Very personal service. Staff introduced themselves by name and shook our hands. No sales pressure for extras. When we went to collect the car we had been upgraded and the person explained how they assess scratches and dents, plus pointing out that it was a diesel car. We were provided with contact numbers for our pick-up point and our destination, and the emergency contact details were made clear.
— webranger • August 9, 2017First class service from Enterprise, but DON'T use their "Extra" insurance to reduce the excess on the vehicle. Use ReduceMyExcess. I got 12 days extra insurance cover from them cheaper than 1 day with Enterprise.
— Mike S. • August 9, 2017A completely different car hire experience. Usually I use the other nationally known chains who are pushy about selling you comprehensive insurance and cross border travel premium. At Enterprise we were advised about the different options but once refused nothing more was said about it. Also a very personal hire handover service by an agent who examined the hire car together with me prior to the hire and again on return. The £300.00 deposit was returned then and there once the car had been checked by the agent on return. What a lovely service!. I wish the others would follow.
— Joe • August 7, 2017
Easy website to use. Didn't, need to use the insurance fortunately! But had piece of mind!
— Snowbirds • August 6, 2017I have rented from Enterprise many times before from this same location. This time my rental contract had the words "Alamo by Enterprise" so I'm not exactly sure who or what the exact connection is suffice to say that on the return of the vehicle the inspecting agent found a few very fine scratches on the roof, the only part of the car that I did not photograph on collection. I'm certain that the barley visible light scratches were not caused during the 3 days I had the car on hire but guess that this car hire company already knew that. A repair bill for over £1,200.00 was charged to my credit card with them supplying paperwork evidence to suggest that the roof had been completely re-sprayed, which I doubt very much! I've had very few claims for anything over the years so I was a little apprehensive about putting a caim into Reduce My Excess.co.uk, I needn't have worried as once I had provided all the paperwork as they had requested my claim was settled very quickly and efficiently. What a fantastic Service, thanks again RME.co.uk, unlike the car hire companies listed above I highly recommend you.
— JCB • August 3, 2017Use enterprise quite often. Cars always in good state of repair. Always deal efficiently with complaints.
— geoff • August 1, 2017The booking service was straightforward. The team did make a small error with my booking, however this was quickly rectified with excellent customer service. The only reason I couldn't score a 10 was because they don't open until 9am on a Saturday and not at all on a Sunday. This is frustrating if you want a car for a full day on a Saturday, as you have to pay from Friday until Monday evening.
— KathyP • July 31, 2017Very competitively priced, staff extremely helpful, even took us back to our hotel to get our ID. Only downside was when we dropped the car off it was a long way from hotel so we had to get public transport back
— Tolly16 • July 30, 2017Very friendly, polite and helpful staff, willing to go the extra mile to ensure customer satisfaction.
— Jeffers • July 30, 2017We have used Enterprise a number of times now and they couldn't be more helpful. Pick up from out door 17 miles away is a massive bonus and we've always had spotless brand new cars which were a pleasure to drive. Customer service - second to none. Highly recommended!!
— FranH • July 30, 2017Was scared to get this... as i have never thought there were companies like this.. i will definitely be using this company again they save me at least 140 pounds
— Prash • July 29, 2017Couldn't fault it. Staff were helpful and friendly. The car itself was fun to drive, combining performance and also the functionality required of a family vehicle.
— MrGwynny • July 29, 2017Reliable & reasonable costs.
— Isis1981uk • July 29, 2017Car pick up was very easy without any hassles of lots of paperwork Car provided was exactly as advertised and I was offered a car with inbuilt GPS saving money on additional GPS Pretrip fuel payment at a lower rate helped to save money and the stress of filling up the tank on completion of the trip Overall great experience
— Iyer • July 29, 2017Helpful and very good service, they always pick up from and return to a local rail station. Fuel is 'level to level' basis, which is fine, but this time our tank was empty when hire started.
— David • July 28, 2017The transition from airport to our hire car was seamless. We arrived on a very hot evening and were keen to get to our villa. The whole experience was very quick and everything was explained well. The guy dealing with us was also British so he gave us lots of tips about where to visit etc. I would not hesitate to use Enterprise if we visit Cyprus again.
— CraftyEm • July 26, 2017A hire conducted without problem with the exception of the care we hired having no air con, which we were told was ncluded
— Martin • July 25, 2017Great service, helpful staff. Would recommend to anyone
— Jocarworld • July 24, 2017Friendly customer service but a few annoyances- have used this company 4 times in the past year so I feel I can provide a fair review. One car I hired last summer had faulty air conditioning- not good in a particularly hot August in 2016. Had to drive all the way back to Heathrow airport to change the car- annoying. Although I was given a slight upgrade as compensation. Another time it took a long time and several e-mails to get my deposit of £500 back. Most recent hire was annoying as I needed to return the car early to Gatwick airport- was told in person and on the phone that the office would be open at the time I returned the car- it wasn't. A particular problem as I wanted to discuss a tyre issue in person but couldn't.
— Clairey • July 22, 2017As always the car was as expected, clean and nearly new. The employees were courtious and knowledgable and the price was reasonable. Enterprise is my company of choice for car hire. We used to have two cars, but now we own one and hire from Enterprise when we need a second. Obviously my Reduce My Excess policy has helped to make that decision easier.
— Manny • July 21, 2017Returned to enterprise in Sterling for second time. Good service, no hard sell on car excess and they didn't try to find dents etc. on return. Dropped off and lift to station in no time.
— Bigredbus • July 20, 2017Enterprise use locauto who charged for non existent damage to wheels. Enterprise failed to react to complaint. Dishonest and poor service.
— Disenchanted C • July 20, 2017Brilliant customer service, polite, informative, fair, and very accommodating.
— Mrs Mac • July 20, 2017
Excellent car, better than the one I booked.
— AB • July 20, 2017I find Enterprise excellent every time I use them. Customer service is faultless, and the free pickup/drop off option at beginning and end of hire is very useful. The vehicles have always been presented on time and the condition assessment on collection and return I have always found to be fair, honest and reliable. I wouldn't use anyone else.
— Richard • July 20, 2017Car was washed and cleaned inside but could have been better. Didn't get the car I booked they gave me a free upgrade then tried to charge me for it on return.
— Jaycee • July 20, 2017Really excellent service. Very helpful staff and our car was upgraded. Not the cheapest company but we were very impressed.
— msrdar • July 20, 2017- — Verified reviewer • July 20, 2017
Excellent professional transaction
— Brooky • July 15, 2017when we arrive we had our own personal contact also the car was gone through by the member of staff with all explained, would use again
— laurence j • July 13, 2017From arriving at the Enterprise office to leaving with the car keys took 20 minutes which I think is quite acceptable. The receptionist was friendly and spoke good English. The car itself had a considerable number of scratches to the body work. These were accurately noted by the attendant. I had the choice of changing for a different car but as I was going to be driving along the Almalfi coast I thought it fine for my purpose. Mechanically the car was good and I felt safe braking on those hair pon bends. Safety was my major criteria and the car fullfilled this giving me confidence.
— Geordie Dodgem • July 8, 2017I didn't have to claim on the policy but it was very reassuring to have it there. Much cheaper than the Hire Co alternative.
— Jim M • July 6, 2017Car wasn't as new as we have had previously but was adequate. Took some time to note all the 'bumps and scrapes'. Staff were friendly and there were no problems.
— Communitykev • July 6, 2017Easy transaction. Helpful staff. Quite near the terminal. Key drop off box which was handy for return early morning flight.
— Jim M • July 6, 2017Good service
— Andy • July 5, 2017great service and friendly with good value
— laurie • July 5, 2017Well priced. Free pickup to collect and return after dropping off was much appreciated.
— Tourist • July 2, 2017The car hire company were very courteous and efficient. I managed to purchase my Excess on the airport bus from the plane, and all was in order. I saved a fortune compared to the over-the-counter excess rates. We should be shouting this from the rooftops!
— w1ll • June 29, 2017Good selection of vehicles at reasonable prices. Staff very pleasant and helpful.
— Johnny B • June 28, 2017I booked the hire car for 4 days, pick up Stansted and return to Stratford upon Avon and it was very reasonably priced considering drop off at a different location, quite far away, and not an airport. I ended up needing the car for a few extra days, and phoned to ask, the staff were extremely helpful and there was no problem. The staff at both pick up and drop off were friendly, efficient and super helpful, and I wasn't kept waiting at all either end. The car was clean and in good condition, there were no unexpected charges, and everything went smoothly. If I ever need another hire car, I'll go with Enterprise again. Happy customer.
— feralhipichik • June 27, 2017Enterprise as always provided an invaluable service and would highly recommend. ReduceMyExcess.co.uk have an easy to use website and very competitively priced, just never had the opportunity to use their claim service.
— Harry • June 24, 2017I have used Enterprise many times from this location before but on arrival at the desk I was given an upgrade from a medium sized car to a 4wd. I always but always take photos of all sides of the vehicle before leaving the carpark. On my return 3 days later the guy inspecting the car went almost immediately to check the roof (as if he knew something) and straight away he pointed out the faintest of scratches which ran the length of the roof. Being a 4wd the height of the roof meant that you needed to stand on either the top of a wheel or use step ladders to get a good view of the roof top and of course that was the only part of the car that I didn't photograph. I will in future as I am 100% sure I was NOT responsible for the scratches but having no photographic proof I am so, so glad that I had excess insurance with "Reduce My Excess" who, on return to the UK handled my claim £1,000.00 plus claim professionally and very promptly.
— JCB • June 24, 2017Straightforward pick up with no hassle about buying extra insurance cover. Ditto with the drop off, which is where most of the trauma starts arguing about minor scratches etc. Only gripe is the fuel system where you pick up the car with whatever is in the tank and are expected to return it with the same amount in. It must be easier just to go full to full but I suppose it always works out in their favour so it won't be changed.
— BARNEY • June 24, 2017
The customer service at Enterprise could only be described as excellent. Will be using them in the future.
— Mctavish • June 24, 2017Very helpful staff. Provided good quality upgrade and actively asked for feedback.
— Cam • June 24, 2017A comprehensive cover of hire car excess issues.
— Pierre Dubec • June 24, 2017Excellent service. This is how I expect to be treated at a Car Hire company, courteous, helpful and a joy to deal with. I will use them all the time now.
— Mctavish • June 24, 2017Excellent service every time and good prices, I never go anywhere else.
— Chairboy • June 23, 2017Have used this company for 3/4 years with no problems card always ready clean and excellent customer service along with their collection and return to home service.
— Roman • June 23, 2017Good service, helpful & friendly
— Vic • June 23, 2017Very reasonable price, prepaid fuel at below retail cost, speedy check on return, no unexpected charges.
— macface • June 23, 2017Car booked and paid for on-line in advance. Local office telephoned me before hire to check requirements etc. Car presented for hire in superb condition and freshly washed and cleaned. Staff polite, professional and knowledgeable. Smooth process on collection and return. The option to be picked up from and dropped back to your home at no extra cost is an example of how this company is customer focused. As usual they combined the best priced hire with excellent service.
— Bentley • June 23, 2017Enterprise is the most reliable car hire companies that I have found. The price quoted is the price you pay. They have an excellent club for frequent car hirers and quite often my reserved car has been updraded free of charge. If you are looking to hire a car try Enterprise first. Oh yes they will also pick yu up and drop you off.
— macdanife2000 • June 23, 2017Friendly, efficient staff. A little bit of difficulty with the button-handbrake, button-start car they 'upgraded' me to, but I called up the 2nd day of my car hire, and they agreed to downgrade me back to the car I had booked, and gave me 10% off my next booking for the inconvenience caused.
— Tuppence • June 23, 2017Friendly, helpful and no funny business with fuel charges an damage issues after you have signed it off, which has happened on a few occasions!!
— Tommo • June 23, 2017I had to hire a car as a result of an accident and Enterprise are a local firm albeit 10 miles away. They were excellent and offered to collect me from home to be taken to their office & complete paperwork & collect car. When the hire was finished I returned the car to their location and they drove me home. I cannot praise their service highly enough!
— Il-Dervo • June 23, 2017We hired our car through enterprise however ourselves and another member of our party received extra charges one for snow chains which was included in the hire and ourselves for a pre existing scratch on a wheel trim.
— Chewy • June 23, 2017The car was in A1 condition, no complaints but when the wing mirror suffered stone chip damage, the hire company charged me for parts and labour, 2 days off-road charges and two admin fees. I'm so pleased i purchased excess insurance!
— Stuart • June 23, 2017damaged bumper on cheap B status,Toyato..Enterprise took £958 from my credit card to pay for damage.Despite me contacting them several times over 4 weeks they did not provide me with any info re repair to damage until my last email when they sent invoice for £958.No way was the damage bad enough to warrant this cost and at no time did they keep me informed .I strongly advise anyone hiring takes out private insurance with" Reduce my excess" or similar company
— unlucky • June 23, 2017Great cars, great service, great prices - What's not to like? Actually the hard sell on additional insurances is a bit annoying, but didn't happen last time as I now have an annual Excess Protection Policy.
— Bents • June 23, 2017
