Europcar
Customer reviews for Europcar
I was hit by a cyclist whilst I was parked on the road visiting friends. Europcar insurance came made a report. I took the car back to Larnaca Airport and was told no such report was made and that I was liable for the cost. I will contact you anout this claim
— Androulla Karmios • July 31, 2026Great
— Graeme Freeman • June 30, 2026I am a Europcar customer but always take “Reduce my excess “ excess insurance with you..
— Richard Carter • June 25, 2026The process was smooth both when collecting and returning the car, but they did try to get me to upgrade the car for an extra cost which I refused. The car I selected was the one which fitted my needs.
— Louise Louise Shearer • June 25, 2026Excellent service
— Raz • May 19, 2026It was okay
— Damian • May 19, 2026Had hard sell at airport to upgrade to an alpha after waiting 20 mins in a queue. Booked a qashqai but got a milk a - similar but mokka a is smaller and kids in back were squashed and not much room for our luggage. Other than being too small the car was ok, clean and fairly new.
— Ohdaddy • May 19, 2026Good car but not at airport.
— Pj • May 19, 2026Car and price were great but customer service was very poor. I returned the car early in perfect condition, no damages, with full tank and no excess miles to pay. I could not get a copy of my signed final inspection report for this booking due to a slight error in the spelling of my name in my email address on the booking form. I pointed this error out when I picked up the car and I was told it would be corrected. When I returned the car i found that it was not corrected. I was told by the same staff member when I returned the vehicle that they cannot correct it because it was booked through Keddy by Europcar! When I tried to correct it and add an alternative email when I signed the inspection report on the mobile I was told emphatically that I can't make any changes to this form. I received three emails from Europcar about this booking, prior to pick-up and I have hired cars from Keddy / Europcar in the past so I have no idea how they managed to mispell my email address on the booking form only. I could not get a print out at the office either for some reason. place and then refuse to correct it. I wrote to Europcar CS explaining all this and I requested a copy of the signed inspection report.
— Carty • November 11, 2025Excellent experience. One the airport, easy pick up, car upgraded, easy drop off. Excellent!
— NicC • November 9, 2025All good great rate with the privelege 10% discount van. Only had 5k miles on it transit drove like a dream cruise control CarPlay whats not to like
— Boyd • November 8, 2025Excellent easy from start to finish no problems first rate service
— Russ Hobbs • November 4, 2025Good company helpful staff
— Camden girl • November 4, 2025Very helpful staff at Europcar desk
— Fudge • October 27, 2025We picked the car up at Europe Car’s office at the Pullman Hotel in Sydney. Their representative was extremely helpful. We had booked a 4.00 pm pick up but arrived at 2.30. He suggested we wait until 3.00pm otherwise we would be charged an extra day car hire. The car a Haval Jolion was very clean inside and out, one small dent on the drivers side door. Later we found there was no liquid in the windscreen washer bottle and the right rear offside tyre was under inflated. The return was very straightforward. Overall I was very impressed with the service, and the vehicle. I will hire again from Europcar
— Canberra Road Trip 2025 • October 26, 2025We got an 'upgrade' to a more spacious car, from a Vauxhall Crossland to an MG e-hybrid, which pleased us with five adults travelling with luggage. Overall pleased
— Tony • October 21, 2025Friendly efficient staff, car fine
— Rachel • September 28, 2025Excellent service, car virtually new, competitive priced
— John • September 22, 2025Clean newish van, ready for work. No issues.
— FatMan101 • September 22, 2025easy pick up, excellent car and easy drop off at the end
— LRB • September 18, 2025
Europcar were very good. The collection process took some time but once all the paper was complete the car itself was excellent (new, undamaged and clean) and returns process quick and simple. Very good customer experience.
— Al • September 18, 2025Bit confusing finding pick-up office - directed to garage where cars kept then across the street to Eurocar office. Very efficient check-in and car tutorial before leaving. Efficient drop-off at Hamburg airport - no issues with car
— Simon • September 18, 2025Very long wait for car to be ready (over an hour with dozens of other passengers waiting) plus no baby seats fitted and left to do this by ourselves. One of the seats was broken and the staff were very unhelpful. We hired two cars, one was lovely and new, the other was old, bashed about and not nice to drive. Not impressed. Return of car was straightforward.
— Bean • September 17, 2025Easy check in and return, pleasant staff. No pressure to purchase their own policies. The car was good, although the bodywork wasn't 100% clean, inside was perfect.
— RB59 • September 16, 2025Very helpful team and easy transaction
— Stef • September 15, 2025Pick up and return process quick and efficient with no issues. Would recommend this branch of Europcar .
— Paul • September 15, 2025Excellent company. Friendly service. Extended hire by a few hours to match our flight home. No forensic check of the car for an imagined new blemish
— Ian • September 13, 2025Very pleasant staff, great rates for van hire.
— Daimo • September 12, 2025Massive attempt to upsell at the airporr
— Big frase • September 12, 2025Very efficient service provided
— Jerry • September 11, 2025Very helpful staff at both collection and return . Because our train was delayed to just past the time that Geneva Europcar office was due to close, following my telephone call the staff member agreed to stay for an extra hour to hand over the car! I returned the car a day earlier at Basel and the staff member there was very helpful,
— J R • September 10, 2025The website was really easy to use, a follow up call to ask questions was quickly dealt with and very helpful. Pick up was good, they did try to up the cost by wanting to reduce the excess but proof of the Reduce my excess policy satisfied them. Hilsea, Portsmouth as a base has very limited space as it is on the approach to an industrial site so parking is difficult.
— Podster • September 7, 2025Straight forward, no fuss and cheap rates if you book well in advance and decent spec cars. Always friendly staff and in and out in minutes on collection.
— R.J • September 1, 2025Great efficient service. Seemed to be genuine when checking vehicle on return. No issues at either collection or drop off. Vehicle was in good condition and all for a reasonable price. Would happily use again.
— Kavalah • August 31, 2025Friendly service at collection, car in mint condition, very easy return
— MGH • August 28, 2025Horrible car, filthy inside windscreen, ineffectual air con as hybrid car so air con only worked when driving, couldn’t cool car for baby before getting in.
— Emma • August 18, 2025Great service Immaculate car East convenient collect and drop off point. Cannot fault Europcar on this trip
— Ed • August 17, 2025After reading a lot of negative reviews about the various car hire companies at Lisbon airport, I was a little apprehensive. However I was pleasantly surprised by the friendly and efficient collection process. There was no hard selling, just a few questions to help allocate a suitable car (although I’d pre booked online). Then a short walk from the terminal to the car collection point, again to be greeted and talked through the car inspection and handover. The car was great, and over the next two weeks we had a thoroughly enjoyable family holiday. On returning the car to the airport, it was noted that there was some sand, mainly in the footwells, that would need to be cleaned before the next person could have the car. I was then informed that there would be an additional €50 charge to vacuum the car. They did suggest I could go away and vacuum the car myself; but given my lack of local knowledge of Lisbon and that I had a flight to catch this wasn’t really a viable option in my opinion. I would assume every car is washed and vacuumed between clients; so charging an additional €50 seems rather unreasonable and given the circumstances somewhat extortionate.
— Cotswold Dad • August 16, 2025Friendly and good price. Also the only place in town you can drop back your car on a Sunday. But it’s 4 miles from the station so involves a taxi each way.
— NBLondon • August 16, 2025On returning the car an extra scratch was found, which was not photoed when we collected it. The man at reception had kindly taken the photos for us, so we wait to see the outcome
— Nigel • August 15, 2025
In short, they gave the car we booked and paid for in advance away the morning of the day we arrived, offered us unsuitable alternatives (too small for a family of 5 or EV's when we were staying on a farm with no means to charge) and basically told us if we didnt pay for an upgrade they would cancel it leaving us and our three young children stranded... Disgusting!
— DM • August 13, 2025In short, they gave the car we booked and paid for in advance away the morning of the day we arrived, offered us unsuitable alternatives (too small for a family of 5 or EV's when we were staying on a farm with no means to charge) and basically told us if we didnt pay for an upgrade they would cancel it leaving us and our three young children stranded... Disgusting!
— DM • August 13, 2025Good service, great car. Would use again. Thanks
— Jewels • August 12, 2025They were great, they didn't have the car I picked but rang me to explain and ended with a bigger car and automatic and was a really nice car to drive. Everything went pretty smoothly. Only thing I'd rate them down on is the location on the map of where it is located is wrong which we drive to initially, I did tell them at reception but they didn't seem to bothered and said they had been there a year.
— Phil • August 11, 2025Very good service but disconcerting to hand the car back without it being checked. They said if there is a problem that they will call you but by this time you would be through security. However all was well.
— DBS • August 10, 2025Pretty good, a nice car, a bit pricy and had to queue for a while to pick it up.
— GadgetGuy • August 10, 2025Hire of the car went smoothly but they told us that the car excess cover we had taken out did not cover the excess !!
— Rob • August 8, 2025The process of booking a vehicle was straightforward & easy. Pricing was clear from the start, insurance cover fully detailed including excess charges. Options were available and again clear from the outset. Collection of vehicle was straightforward & took about 20 mins. Vehicle was brand new, really happy with it. Drop off was again straightforward ( fortunately no damage) took 10 mins.
— Chunky • August 7, 2025Long queues to collect car and many scratches and dents in panels an wheels
— Delboy52 • August 7, 2025Smooth check in and return Great car, clean and fairly new
— Peter M • August 6, 2025A friendly and seamless experience.
— SPC • August 2, 2025Very good
— Gerrard • August 2, 2025Europcar I was due to pick up a hire car on 6/7/25 at Chania airport at 10:30. At 3:45 pm we were informed our flight was delayed by 2 hours. I tried to phone Europcar customer services but they were closed! I then phone Chania airport who informed me they would not be there at the new landing time of 11:45pm. They told me to contact Europcar customer service to which i explained that is is closed. He then told me I needed to cancel my reservation otherwise I would be a “no show”. I tried to amend my reservation online thinking that it would be simple to amend the booking forwwrd 7hours. I could then send my family to holiday, i could stay at the airport for 7 hours and pick up my car in the morning. To amend my reservation i was only being offered a smaller car at a higher price. At this point the only option was to cancel the reservation to avoid being a no show. This seems ridiculous as I just wanted to collect the same car I had hired and paid for in advance. I have since got a taxi from the airport to our villa and hired a car from a different company as I was so appalled by the Europcar service/ systems. Please can you contact me regarding the status of my booking as I am also still receiving emails saying I should be picking up my reservation even though i received an email confirming the cancellation. You can contact me through the email or phone on or 07855263410 Shocking customer service, forced to cancel my car hire because my flight was delayed two hours! Customer service desk closed, couldn’t move booking online, desk in Chania told me to cancel booking and come back in the morning to book another car. This was for a car I had already paid for for 2 weeks and just wanted to pick up the morning after. I noticed the hertz desk stayed open for the late flight. Will not be using Europcar ever again. Will also be leaving factual reviews wherever I can.
— Chris • July 26, 2025Europcar I was due to pick up a hire car on 6/7/25 at Chania airport at 10:30. At 3:45 pm we were informed our flight was delayed by 2 hours. I tried to phone Europcar customer services but they were closed! I then phone Chania airport who informed me they would not be there at the new landing time of 11:45pm. They told me to contact Europcar customer service to which i explained that is is closed. He then told me I needed to cancel my reservation otherwise I would be a “no show”. I tried to amend my reservation online thinking that it would be simple to amend the booking forwwrd 7hours. I could then send my family to holiday, i could stay at the airport for 7 hours and pick up my car in the morning. To amend my reservation i was only being offered a smaller car at a higher price. At this point the only option was to cancel the reservation to avoid being a no show. This seems ridiculous as I just wanted to collect the same car I had hired and paid for in advance. I have since got a taxi from the airport to our villa and hired a car from a different company as I was so appalled by the Europcar service/ systems. Please can you contact me regarding the status of my booking as I am also still receiving emails saying I should be picking up my reservation even though i received an email confirming the cancellation. You can contact me through the email or phone on carmech91@yahoo.co.uk or 07855263410 Shocking customer service, forced to cancel my car hire because my flight was delayed two hours! Customer service desk closed, couldn’t move booking online, desk in Chania told me to cancel booking and come back in the morning to book another car. This was for a car I had already paid for for 2 weeks and just wanted to pick up the morning after. I noticed the hertz desk stayed open for the late flight. Will not be using Europcar ever again. Will also be leaving factual reviews wherever I can.
— Chris • July 26, 2025Europcar booking process, pick up and drop off was good. However, we didn’t get the car we expected and it had many significant dents and scratches. I don’t think I have ever recieved a hire car with more exterior damage. But I think that is often the case with hiring a car in Italy and I would rather be with a larger, reputable provider.
— AJN • July 25, 2025Good service (though very slow admin at collection) and excellent very new Toyota provided. Very smooth.
— Ota • July 24, 2025Why is it always so difficult to hire a car, from any company at any location? No I don't want to pay for a bigger car. No I don't want to prepay fuel, No I don't want your insurance, I've bought my own in advance, for a fraction of the price you want to charge! Don't ever pay for enhanced CDW at the hire company. Buy it from Reducemyexcess first!
— Adrian • July 20, 2025I hired a vehicle from Europcar and had to top up the engine oil during the rental because the car was running low — not ideal, considering it should have been checked before hire. I contacted Europcar at the time and was told I would be reimbursed for the oil purchase. I provided the receipt as requested, but since then I’ve been ignored. No refund, no reply, and no explanation, despite multiple follow-ups. It’s not about the small amount of money — it’s the principle. If Europcar can’t follow through on a basic reimbursement they agreed to, I’d question how they handle more serious issues. Disappointing experience. If you value accountability and clear communication, I’d think twice before booking with Europcar.
— Alan • July 20, 2025Easy pickup and return, very new car.
— TG • July 15, 2025Easy enough to deal with , no issues
— H.A • July 10, 2025
Efficient and friendly - no problems
— Nifty • July 8, 2025Helpful pick up and efficient return. Nearly new car.
— Phil • July 7, 2025Pushy staff trying their hardest to sell me upgrades and other things I did not want. Not having the car I booked. Nobody there to early check in the car on return even though I paid for this.
— Flash • July 7, 2025Very pleasant desk staff, good choice of models and transmissions and easy to use website.
— Mamie • July 3, 2025This is the 4th time I’ve used Europcar. They never have the car that I have booked in advance The cars “of an equivalent type” are never what I want and they are only interested in “upselling” to get an increased hire fee.
— Steve • July 3, 2025Staff were very friendly, helpful and polite. The car was in poor condition with loads of scratches and dents all around the vehicle. Later inspection I found that the rear wiper was broken (hanging down). The windscreen top up reservoir had no cap on and was completely empty.
— Big Al • July 2, 2025Best value for money, realistic expectations and great customer service.
— TinaSabrina • June 30, 2025Good customer service, very convenient location at Lille Europe station.
— James • June 30, 2025Good price, although didn't have car i ordered available, so free upgrade to next level, no issue
— ME • June 29, 2025They have a very devious policy on finding bits of “damage” when you return the car. There is no agreement on any damage condition when you collect the car, but a meticulous inspection when you return it.
— Fred • June 28, 2025They have a very devious policy on finding bits of “damage” when you return the car. There is no agreement on any damage condition when you collect the car, but a meticulous inspection when you return it.
— Fred • June 28, 2025Well situated at Pisa Airport - very efficient service and no complaints at all.
— Hollybags • June 27, 2025Apart from the usual attempts to push me to take a more expensive car and the full insurance, everything went fine. Car was good, drop off in a different location (Malaga) easy
— Francis • June 27, 2025no issues at all
— shah • June 26, 2025This rental was from economy car rentals, passed to Keddy and then to europcar
— Mike • June 26, 2025This rental was from economy car rentals, passed to Keddy and then to europcar
— Mike • June 26, 2025They were efficient, the car was ready and had been cleaned. The paperwork was done with the minimum of fuss. There were sufficient staff to sort everyone out promptly.
— Pete • June 23, 2025Excellent service. Lovely car.
— Paul • June 23, 2025Speedy collection service, good car, easy drop off. All good.
— The Hairy Coo • June 23, 2025Quick process to obtain car with no hard sell of extras. Quick return process also. Car was fairly new and size as booked.
— SJ • June 21, 2025
Very efficient
— Malcolm6 • June 21, 2025Effective and good vehicle
— CharlesinBristol • June 21, 2025Everything worked as planned. Very helpful staff. When the car they offered was too small for our luggage, they offered an alternative. No problems returning car either.
— Graham • June 20, 2025Very good service at the airport but less good on the phone
— Morty • June 18, 2025Depo had moved since I last used them and not quite right on googlemaps either. However efficient check in and marked up small chip found near petrol before i left. Van was clean , fairly new and did what i wanted. Price was competative except for excess insurance
— neallew • June 17, 2025Having been rejected by Budget because of age documentation requirements, was directed to Europcar who have no similar age limitations (77 years old). Very helpful and sympathetic agent, who was able to provide a car, as a walk-up. Understandably this was at a significantly increased cost, compared to a pre-book (nearly 75%), due in part to higher category of vehicle available. The remainder of the rental process was uneventful, though the car (a Nissan Juke) had the most irritating cacophony of beeps because of the speed limit detection capability, which could not be switched off.
— Terry • June 17, 2025The car hire company in Sarlat le Caneda were wonderfully helpful. I have limited French but they knew enough English to make sure I understood everything. They demonstrated the car very clearly and the car itself was in tip top condition. When we asked to change the timing on when we returned the car they were very accommodating. Can’t fault the service.
— Euro Traveller • June 16, 2025Pleasant, efficient, but not enough parking spaces for returning vehicles. No damage inspection available on return
— SDF • June 14, 2025Typical slick but grasping car hire. Having said not to worry about return inf the car full of fuel they will “charge the same as pump prices”, they charged us a “penalty” of 30 Euros on top of fuel cost to refill the tank!!! This is deceitful sharp practice and should be published.
— Leblanc • June 5, 2025Good service. Reasonable prices.
— Oxo • June 1, 2025Great service, really satisfied. Smooth process. Overall great.
— GS • May 31, 2025Europcar at Knock insisted that I part with 317 euros to cover CDW insurance, despite my explaining to them that I already had that coverage under my policy with you. Essentially, I was blackmailed, unable to take the car without handing over the money. Now I have to take this up with Europcar. It was not a happy start to my holiday.
— Rodney • May 31, 2025Europcar at Knock insisted that I part with 317 euros to cover CDW insurance, despite my explaining to them that I already had that coverage under my policy with you. Essentially, I was blackmailed, unable to take the car without handing over the money. Now I have to take this up with Europcar. It was not a happy start to my holiday.
— Rodney • May 31, 2025I have always found this company to be reliable and helpful
— KJ • May 30, 2025No fuss hire, they didn't try to sell unnecessary insurance and provided an excellent car - nothing to complain about here.
— nglsigns • May 30, 2025There was a long que at the desk to pick up my hire car. The guy who served me was not that welcoming and was not happy when I declined the additional insurance to cover the damage excess.
— Irish Driving • May 27, 2025Great value for money, would never use the hire company excess as its so expensive. Haven't needed to make a claim, but gives you comfort knowing you have it. Will definitely use again
— Bumbles • May 27, 2025Very straightforward. Clear pricing, conveniently located. Digital vignette provided. Would have liked the staff to show me the car in person prior to driving it, but I managed ok. The reminder emails are helpful, especially the return info/directions/fuel stations etc. Prompt invoicing with no nasty surprises.
— Terry T • May 26, 2025Hassle free. Good price. No hard sell. Would recommend and use again.
— nikkid1188 • May 24, 2025Whole process was so simple, the car was waiting for us and the staff were very friendly, on our return with a full tank of fuel we handed back the keys and by the time we had walked back to our apartment an online conformation to say all ok with the car was waiting.
— Cranny • May 21, 2025
Totally satisfactory service provided
— nick • May 20, 2025The car I was provided with was covered in dents and scratches. There was a noise from the engine and the gears were sticking. There was also a chip in the windscreen. I was travelling around Ireland as a lone female. I took the car in good faith after speaking to a member of the "return car staff" who assured me the car was safety checked prior to being hired. I contacted the company the following day to tell them I required another car. I was in Enniscorthy. I was told they could not get through to the company in Wexford and just to attend there,which I did. There was no car available, possibly, untill Friday, this was three days into my 7 day holiday. I was provided with a car on Friday. Thanks to a very helpful member of staff in Wexford.
— Tessa • May 20, 2025I have used this company before and even though I have had problems with the car they resolved them each time
— Tessa • May 20, 2025Friendly and easy, well established pick up and drop off system.
— Pedro • May 19, 2025Hired a medium van to empty a storage unit. Easy to book and good price. Offers pre check in online so wait at desk not as long (though would be better if had a fast track desk). Van was manual and had mod cons. Nice to drive. A few minor issues were quickly resolved. Nice people. To note - Europecar limit free mileage after which you pay additional cost.
— Hellomiche • May 18, 2025Excellent service start to finish, in the Paphos Town office. No pressure to purchase any additional insurance etc, etc.
— Oscar Echo 33 • May 15, 2025Lee was great and given new Tiguan - fab
— LZL • May 1, 2025Great service and a lovely little Merc - really enhanced our NC500 experience.
— Mark B • April 27, 2025It would have been nice to have a more personal service. Staff wasn't rude but they were indifferent and couldn't care less about my experience. They gave me the keys without even showing me the car and never made sure that I was comfortable or happy with it. It wasn't a pleasant experience at all.
— Nitzan • April 26, 2025Messed up my original booking when the vehicle I booked became unavailable with less than a couple of hours notice. Cost me time and money rescheduling.
— Vanman • April 25, 2025Friendly staff, one member of staff 'checks' you in. Then you get cashed to the desk to do the paperwork , then another staff member who's around the car with you. Want busy when we collected (April ) but can imagine. Start of the season, car was brand new, clean, no dents. Friendly staff not too pushy on the extras. Don't let them sell you a 'highways' token if you're only driving in the south on the A22 as there are no tolls on it anymore. Returning was simple, greeted as we pulled up, quick check around the car and then we were off. 1 minute walk from the terminal. Would use again.
— Mr k • April 24, 2025Very pleasant assistant who tried to sell us extra insurance (as usual) but we declined. The excess we had to guarantee was €500 which was less than other companies. A few minor scratches on the car which had not been recorded but were noted by the company when we reported them and no charges applied. Overall a very positive experience
— Harry • April 22, 2025Ridiculous
— Orig • April 14, 2025Ridiculous
— Orig • April 14, 2025Very good experience. I am a Privilege customer.
— Richard • April 8, 2025I use Europcar whenever I need to hire. I find them very helpful. Often I am given upgrades.
— Richard • April 8, 2025Easy to book on-line. Good choice of vehicles. Efficiently dealt with at time of collection and drop-off. Staff were courteous and professional.
— KH • April 7, 2025It is a smooth process to book; collect and return a car. The price is competitive and staff are generally very polite and helpful. With all car hire companies remember to check and photograph any scratches and if the fuel tank is not full to avoid being charged for this.
— KH • April 7, 2025Eurocar are slow but sure. Always been accomodating re the choice of car. The vehicles are clean, well maintained and the quality of choice is excellent
— Ravers • April 3, 2025Can't fault them at all, it all went very smoothly, picking up and dropping off.
— Robbo • March 25, 2025
Have no issues with car provided and quality (Fiat Tipo estate). Didn't enjoy the almost expected hard sell for an vehicle upgrad and excess cover. Even though I advised I had taken out cover they very insistently tried to imply I wasn't covered, and in particular for vehicle breakdown recovery. I chose to ignore them, eventually they took the hint. I also object to the scam of taking a refundable deposit of 300Euros that took many days to be credited back after my loan had ended. Must be a great way to make short term interest on many thousands of transactions!
— Lloydyman • August 24, 2024Slow service to collect the car. Offered an upgrade which we had to pay for. Not sure it was worth it.
— Bubs • August 8, 2024Friendly, non pushy, happy to provide road advice re our onward journey.
— DJ • July 15, 2024Fantastic professional organised friendly and helpfull staff
— Loui • July 14, 2024I have used this company before and have been happy with the service , just make sure you log down any damage on the car , I had a couple of marks one very small dent , so small I thought it was below their tolerance , anyway it was pointed out to me on my return , fortunately I had taken photos before I took the car else I would of been charged
— Andy • July 9, 2024Very efficient and friendly customer service. Easy to return car to Europcar dedicated car parking. The airport location surcharge was a bit high.
— Frenchie • July 1, 2024The car was fine , the desk was awful , slow manually re entering the details already given , trying to up-sell more expensive cars , trying to squeeze money out of customers with insurance scams etc
— Jim • July 1, 2024Very disappointed with Europcar. Despite having pre-booked, we had to wait 1 hour and 40 minutes to get served! (18 customers in front, 3 staff). There was no communication or apology and totally inadequate seating / services.
— Ali • June 30, 2024Car was clean and tidy and exactly what I ordered. The pick-up and drop-off was efficient and relatively quick/
— Brian • June 17, 2024Friendly, helpful but as our flight had been changed to an earlier arrival car not ready. An upgrade vehicle was offered and taken up but at an extra £140+ for the week.
— Cycle nerd • June 16, 2024Straight forward for pick up & drop off at the airport. Choice of car ( MG) lovely to drive & used a full tank of petrol for a week, value for money.
— IJ • June 15, 2024Needed to visit Southern Ireland for 2 hrs only but was charged £80 extra for the full 3 day's car rental. Total rip off.
— Grum • June 14, 2024Agent said no cars left but would upgrade us even though we had booked. Asked 3 times how much the cost of the upgrade was 3 times told only a little I will do cheap. Still never told price until keys produced with form to sign and we had to ask what the £116 charge was! You guessed the upgrade !!! Fuming and said no we don’t want it she changed her tune and was not very nice as she had to reverse everything! Will never use again !!! Took half an hour to reverse everything
— Michele • June 9, 2024Good price/excellent VW SUV/convenient location/and friendly staff. Zero problems.
— Jay • June 8, 2024I booked through a 3rd party and it was by far the cheapest. Unfortunately pick up is way out of town so unless you can get a lift, factor in taxi charges. Also expect to be waiting quite some time when you arrive. This is my 2nd time and each time I had to wait about an hour so not sure there's going to be a 3rd time
— Jinners • June 7, 2024Easy to do, kept up to date. Easy pick up and drop off.
— Jo • May 13, 2024Really friendly and efficient staff. They worked as fast as possible to get you on the road.
— Helle • May 13, 2024Very poor attention to detail. Car given with full tank marked but had only just over half tank so had to get them to fill it up. Had a car with a previously repaired picture on one tyre which kept losing pressure during the week. No help when trying to call for assistance and would had charged for tyre change. Small scratch on plastic trim when we returned the car, not caused by any collision we were aware of but so small that it should have been fair wear and tare according to the contract but some over enthusiastic person decided that it was £250 worth of damage and the put a charge on for AA cover we had already paid when we picked up the car. Very poor company policy and attitude and would not recommend them to anyone, steer clear!@
— Staffs25 • April 28, 2024I hired 2 cars, one for myself and one for my wife to transport our family around. The agent who dealt with myself was helpful and considerate. The agent who dealt with my wife was far from professional. He constantly was trying to push for a car upgrade at additional cost, then repeatedly pushed for additional insurance products and would not take NO for an answer, until I had to step in, even then he tried again. This agent appeared to be on a commission basis for additional sales. If it wasn’t for the service I received the score would have been 0. It is highly unlikely that we will rent from Europcar again.
— Goldy • April 10, 2024Good value
— Nursie • April 7, 2024
It was okay
— Damian Jack • April 6, 2024We always use Europcar if we can - excellent service, great cars and staff do not push to upsell insurance (we always have separate excess insurance cover).
— Dubber • April 5, 2024The car was dirty on the outside, filthy on the inside. Engine management light came on on the second day, I returned the vehicle early, on day three of a four day hire. Nobody there for me to discuss my problems. Then I discovered a coat I had put in the boot, was ruined because the boot mat was contaminated with diesel.
— Chilledowt • March 26, 2024Check in for car at 10:30 never got away until 11:30
— Jock • February 26, 2024Pickup was very easy. The car was clean and in very good condition. Drop off was easy however I expected someone at the drop-off office to complete the inspection. When I completed the booking, it did not show that my return time was out of office hours. I prefer having the return inspection done while I’m still there.
— Catharina • February 24, 2024No problems and very smooth hire process.
— Al • February 15, 2024Fabulous customer service at the airport and pickup desk. Very friendly efficient and informative staff. The ar I hired met expectations. However there were was 10 points of very minor damage recorded. When I picked the vehicle up it was covered in dew and impossible to inspect the car and confirm they were the only issue.
— Geeeceee • January 9, 2024Great service, good price. No complaints
— Guy • December 17, 2023Reasonable check-in but car was not full of petrol at start and had a fault with a tyre pressure sensor which was annoying.
— Bigyin • December 14, 2023Jodie was incredibly helpful in finding me a car after a 3rd party hire company made an error that resulted in my not having a vehicle from a different hire car company. Most other companies either had no available cars or wanted to charge nearly double the usual rate because of demand. Europcar gave me an excellent rate and because they were short on cars in the class I was hoping to hire, Jodie upgraded me so that I could drive the 3hrs to the hospital to see my very unwell father. The car was in excellent condition.
— UK traveller • November 26, 2023Excellent
— Disco • November 12, 2023Europcar left us stranded at the Airport with no customer service or compassion. Total disregard for us. We had paid in advance and not even recieved a refund from these crooks.
— bri • November 8, 2023Great service
— Dazza • October 29, 2023Office was shut when were due to collect the car. Service wasn’t the usual warm and efficient service you usually get from the company. The office is a bit tucked away, but well sign posted.
— Steve • October 23, 2023Great service. Pleasant staff
— Herbert • October 22, 2023Excellent service lovely clean van
— John H • October 13, 2023No incident/accident during the van hire. Was everything good. Thank you very much.
— Gelu • October 7, 2023I've used this company in the past and was happy to use them again but my experience this time was disappointing. The staff at the desk seemed to lack personal skills. They weren't openly unfriendly but certainly lacked warmth. The car was the right size but a little old and had over 90 thousand km on the clock. The screen did not allow you to link your phone for anything other than media play so you couldn't use it for maps. The rear windscreen washer didn't work. The body work was badly scratched which didn't bother me to be honest. However, towards the end of the stay the brakes began to make a very loud metalic scraping noise. The car was clearly in need of a good service.
— Blotski • October 3, 2023Easy find at the airport. Nobody pushed us for extras or upgrades.
— John • September 26, 2023All went according to plan. Check in and out was easy, staff were helpful, the car was clean and comfortable and worked well.
— Mrs Sensible • September 23, 2023
good service overcharge on the repair
— the lips • September 18, 2023No hard sales of insurance
— Stiffado • September 18, 2023All good. A bit on the pricey side and the car was a bit worn but other than all fine.
— AC • September 18, 2023Good experience, nice customer service.
— Eva • November 27, 2022easy to use, excellent service
— Mike C • October 27, 2022Easy and quick to book on line. Added a 2nd driver at later date, process was very easy.
— Chilly • October 10, 2022👍
— CityBlue • October 10, 2022Very quick service, friendly, informative, not pushy for extras but mentioned and explained them all. Gave a free upgrade to the car. Simply accepted we had our own excess insurance. Car was in good condition
— GolfingOwl • October 7, 2022Quick, helpful very satisfied with the service, painless veh return.
— Let's • September 29, 2022Excellent- efficient, accommodating to our delayed flight and friendly
— Frankie • September 25, 2022Bunch of shysters
— SCV • September 24, 2022Unusually stress free car pick up; the usual enquiry about collision damage etc but no hard sell.
— Swift • September 24, 2022Asked for smallish car but was given an estate which was hybrid and complicated to wok but very cheap to run.
— Robert • September 18, 2022Efficient collection and return, attempted to up sell to a higher spec/automatic... but not too much. Car had lots of dings on collection... all were documented. Fortunately, I didn't add to the dings!
— Jose Loco • September 17, 2022Will let you know once I get my deposit back and billing!
— John • September 15, 2022Efficient pick up but car had pre-existing exterior damage being circa 2 years old.
— Markb • September 11, 2022Join Privilege Club to get a better service and less hard sell on pick up.
— Poggle • September 8, 2022They gave me an upgraded car but one which had a lot of previous damage on it.
— Cowbuc • September 6, 2022Delivered a 9 seat minivan in poor condition with broken air con. However did replace the vehicle after 2 days..
— Gordon • August 30, 2022Our Sunday eve Flight was delayed and we arrived very late at the airport 23.15 but Europcar rep was still there to meet us. Return also on a Sunday eve was a simple key drop. All payments and billing kept well informed by text and email. Vehicle hired had a few scratches when we first inspected vehicle but reported them through website so no complications on return. Great service and great rep thank you
— John Horse • August 30, 2022
Provided a very tired 9 seat minivan. Air con failed - blocked filters. Local agent got vehicle changed. Then muck better condition and all OK.
— Gordon • August 30, 2022The initial hire was great, lots of offers. The last hire was poor. Car was not as expected and missing vital seat adjustments, lack of staff at branch meant waiting.
— Satski • August 17, 2022Easy to collect and drop off at Geneva. Car was great fun to drive in the French alps.
— Springbok on Tour • August 7, 2022Good
— Scandidave • July 29, 2022the car was fine as was the service. however the excess charges were a complete p!"$ take. I had been informed prior to arriving that the charge for taking the car into the ROI from the north of Ireland would be £48. it was £112!! then on top of that, i was charged £55 extra for breakdown cover. For 5 days!! this equates to over £4000 for a year!! this has soured my experience. i will not use europcar again.
— middleagedbore • July 13, 2022Excellent. Good car, clean, noted every scratch, no hassle returning, no trying to claim damage when there isn't any. Bloke at desk v friendly
— DH • July 12, 2022Pick-up and drop-off were easy and I would have given a higher recommendation, however, my rate at the branch was much higher than the guaranteed rate I got online. I didn't realise it when I picked up the car. Still waiting for Europcar to return my email regarding refunding the difference,
— PMaj • July 8, 2022I have used this company for a number of years. The staff are friendly and courteous but are obviously briefed to cross sell other products such as buy down of the mandatory Euro 900 excess. The sell can be somewhat tedious particularly after a long flight and perhaps this process should be included at the point of sale (i.e. on the internet).
— Ged • July 7, 2022Wouldn't accept my excess insurance, wanted us to take their insurance at a cost of £220. Will never book with them again.
— Sebrooks45 • July 6, 2022Efficient pickup at airport; no queue at the Europcar office which is always good when you simply want to get on the road.
— Steve • July 6, 2022Although the car was pre booked, we waited over 1 hour to be seen, it wasn’t that busy either. The car was ideal, all faults identified on the form, Europcar sent a text message advising on a couple of point, action in the event of an accident and contact number and details on returning the car. All in all the bill was as advertised and staff on return helpful. Just the delay in getting my car let them down.
— Jolly ride • July 5, 2022Pick was an easy process - less than 10 minutes althought the airport was extremely quiet. Drop of was simple - leave the cars and keys in the drop-off point and damage deposit was refunded within 12 hours
— Eddthegent • June 21, 2022Very friendly staff and reliable and clean car.
— Jobro • June 20, 2022Very easy pick up once found the desk in other building. Said desk was in terminal but there are two desks. Clearer directions for those who have an evoucher needed.
— Deb • June 15, 2022Nice smooth drive, clean, professional customer service at the Airport pick up. Smooth process and transaction. Value. Will love to have car upgraded for free as a surprise :-)
— Sanjay • June 11, 2022Great Service and not the most expensive in this case
— Zaff Bob • June 10, 2022Very helpful and very informative about what to do in case of emergency and what to do when returning the car
— MC • May 31, 2022great service, great car ideal for my use
— ian • May 27, 2022Excellent service, lovely brand new car. No problems at all.
— mp123 • May 20, 2022Smooth collection, clean car (and a free upgrade). Slight concern that we were sent to collect it unaccompanied so had to make a photo record of a couple of existing scratches.
— Pete • May 19, 2022
Very efficient staff, friendly and helpful. Great location at the airport office.
— tezzer • May 18, 2022All went well for picking up and dropping off the car and the car performed well
— Chuffer • May 18, 2022Efficient pick-up and return, however damages were claimed after the car was returned and checked over.
— sdfott • May 5, 2022Was given a better standard car than booked (Audi A1 instead of Fiat 500). Staff friendly & helpful. Car was on airport.
— Nigel • April 21, 2022The collection process was very efficient and Paul was extremely helpful and explained everything connected with the hire. We were on our way within minutes. Very good and thanks again Paul!
— Tim • March 22, 2022Ok
— Garthy • March 21, 2022It was a very smooth process a lovely lady Mags at Kerry airport was so helpful. We got a great car upgrade so we had a good experience.
— Judith • March 18, 2022Very officious, argued about fuel and parking ticket costs. Spent 10 minutes inspecting the car for the tiniest damage and reluctantly admitted there was none.
— James • March 10, 2022Excellent nearly new car. Be aware there is a law in France that you have to have snow tyres or chains if going into the mountains and the charge for snow tyres is+€30/day. Doubled the price of the car hire.
— JW • March 8, 2022Josh was very pleasant, helpful and patient in the process needed to hire the car.
— Janora • March 7, 2022Friendly service though confusion over fuel was a hassle on return. I bought a tank of fuel and was told I would receive a refund for unused fuel. On return I was told I would be charged for refueling because the van wasn't empty plus the cost of the fuel or I could go away and refuel it myself. Fortunately the receptionist saw reason and refunded me for the unused fuel.
— Azn2022 • February 22, 2022Poor review as the car provided was smaller than I booked and we only just squeezed our luggage in. Extremely frustrating. The handover and location was very good and the vehicle was checked promptly. I received an email confirming the car was fine before I had landed.
— Grumpy Matt • February 21, 2022Friendly speedy service. Great car. Made really simple
— Mike T • February 15, 2022Eurocar are very good at this small airport wish they were the same at Dublin
— Dodger • February 14, 2022Firstly, I DO NOT make recommendations. The hire process was simple as I had pre-booked. Car(Fiat 500 hybrid) was in good condition and performed well over 600 to 700 km. Fuel consumption of the order of 66 mpg. Car return went smoothly with no additional dents or scratches over what was initially recorded. In summary a good hire. Impressed with the Fiat hybrid too. Would be happy to hire one again. Boot space v limited but for 2 of us the big suitcase went easily onto the rear seats.
— GC • January 4, 2022Great quality cars and good customer service. Good value too.
— Laurie • December 29, 2021Excellent service and commutation throughout
— Professional • December 9, 2021Good choice of vehicle, helpful staff at all points, and value for money. No hard sell on extras ,thank you.
— Joelean • November 15, 2021Good, the office is in the multistorey rather than as shown on signs in the terminal. Lady at desk constant;y tried to upsell, yo a bigger car, automatic, insurance etc
— shayzy • November 5, 2021Absolute pleasure to do business with europcar. Office within airport quick paper work professional manner. Car was clean and easy to find everything was spot on.
— Havel • October 27, 2021
The entire experience was very efficient, professional and fast from Norbert at the pick up desk and his colleague in the car park. They were both very friendly and helpful. I would have no hesitation recommending Europcar and would use them again.
— Cambo • October 19, 2021Really helpful, no additional charge for fuel
— Kickers • October 6, 2021Simple no fuss and brand new car
— Graham • September 25, 2021Excellent speedy service.
— Potash • September 23, 2021Excellent offered an SUV at no extra cost as no small cars available
— Lindylou • September 22, 2021Staff were helpful but the cost seemed very high for the standard of vehicle. There was so much damage on the car that there wasnt enough space on the form. We were told there was nothing else available. We drove about 50km down the road and the tyre warning light cane on. There was a slow puncture.
— Mazzer • September 21, 2021Average
— JC • September 18, 2021Fuel policy changed at the airport without notice from full to full, to Half tank plus charge of £30 ..... insurance terms changed at the airport without notice to fully comp - with no excess
— Hadge • September 18, 2021We had hired from Buchbinder but they had gone bust days before and Europcar took over their fleet. I found Europcar to be very efficient and professional. There was none of the hassles that can sometimes come with car hires... I'd definitely recommend them
— Jolly John • September 11, 2021Would have been 10 except that customer service queries are only dealt with via email with 48hr response. Noticed that I had been charged for full tank of fuel (express fuel option) at pick up with no explanation. As I normally return car with full tank I was concerned that I would be charged double or have to pay charge if car returned without full tank. Issue I think was resolved but still awaiting refund which should be soon. Unnecessarily complicated-just be aware.
— Deiseboy • September 9, 2021Very good service and not much pressure on buying additional insurance with them. From my experience Europcar is one of the best in the business
— Tomeks • September 8, 2021Brilliant services, picking car up easy and straight forward plus very helpful staff
— Great service • September 1, 2021Ignorant staff, charge you extras whenever they can. Tell you that they definitely contacted you when they didn't and again charge you extra because you didn't get that message. Didn't check around the car with me or show me how to use an automatic.. couldn't wait to get away. Ridiculous attitude and if you contest any of it their answer is .. we will just cancel the hire then.. talk about holding you to ransom!
— Unhappy • August 28, 2021Excellent service, nice people, no issues.
— Tony • August 27, 2021Picking up car was hassle free and expedient. All paperwork completed and on the road within 15 mins. Drop off was also very convenient.
— Lulu • August 18, 2021Brand new, spotless vehicle. Relatively short waiting time on collection, very easy drop off. Not hugely cheap but not bad given time of year and class of vehicle selected.
— Izzyramone • August 16, 2021Staff were very helpful when the car they had provided did not meet our needs. They helped to change to one that did and helped me to contact third party for advice. Pick up and drop off were easy and straight forward process with friendly and helpful staff.
— CDHS • August 15, 2021very disappointed that they charged me a late collection fee after the delay was because I had lost my wallet and was with the airline company trying to find it on the plane They were only interested in trying upgrade the car at extra cost as didn't have the car I requested but then after refusing upgrade they did have a car as requested and also putting on pressure to take out excess insurance even though I explained I had cover on a yearly contract with Reduce My Excess. Very poor service and attitude
— Charlie • August 2, 2021Good value for money compared to other companies
— Patch • June 22, 2021Very friendly and helpful staff
— Lee • April 23, 2021
Please avoid this firm. Their Stansted Airport desk defrauded my elderly uncle and aunt out of nearly £300 by telling them that as their incoming flight was a little late (hardly a rare occurrence) the Ford Fiesta they had booked and paid for (for a week) had already been rented to someone else. The conman, sorry salesman, then proceeded to say the only car available was a completely unsuitable Mini. Rather than be stranded more than 50 miles from home, my relatives reluctantly agreed but were then told they would have to pay more as it was an ‘upgrade’. The spiv (who didn’t put his proper name on the paperwork) then added extra insurance they didn’t need. They thought they would be able to sort out the issue later but had not bargained for Europcar being total charlatans. When they complained to the so-called trade body BVRLA, Europcar changed its story and insisted the original Fiesta had been available but a tall couple in their 80s had requested an upgrade to a Mini. I know who I believe.
— Sparkynick • October 23, 2020I went to Rhodium (a Europcar company) to pick up a car I booked thru a booking portal. The advertised price was about 30€. At the agency the employee lied an said that I had to pay extra insurance of 179€. It was not advertised, it was not in the contract and I didn't need it because I have excess insurance on my credit card, I told him NO!!! He then claimed that I had to pay airport tax even if my contract clearly stated that it was included in the rental and It was advertised as included in the rental, once again I said NO!!! I was very clear from the beginning that I only wanted to pay deposit on the car, deposit on the fuel and rent of the car because I called the company in advance and checked that that was the case (I have the recording). That made him angry and very rude. He told me that I was a problem customer and it was obvious that I was suppose to buy all these things on top of the rental. After I came home I found out that he added more that 30€ of charged on my credit card for services I never ask for and never wanted. Now I have to wait 30 days for a reply on my complaint and if I'm lucky a minimum of 30 days for a refund. This is how Goldstar, Interrent, Rhodium all Europcar companies operate on a daily basis. Just look at ALL the thousands of bad reviews and all the Facebook Boycott pages. If you rent a car from any of these companies you are likely to get screwed (excuse my french).
— Niller1980 • October 21, 2020Discriminative Manager.Opened office late and wasted a lot of my time deliberately.My car had been pre-booked online and all she needed to do was ask for my NI to contact DVLA to confirm my licence details. She at one point even mentioned that there was no one at DVLA - furloughed ! I insisted and gave my NI number and she eventually made the check. No customer service manners - just handed car keys to me without showing me where the car was parked or indeed pointing out any existing defects on the car. I eventually drove out of the yard 40 minutes later! This manager requires to undergo training in Equality and Diversity and refresher in Customer Service Skills and general management.
— NK • July 27, 2020This was the seventh time of using Europcar, never had an issue, everything again was straight forward.
— Phantomboy • July 24, 202020 years of renting vehicles and this was easily the worst. We rented a car that had an extremely minor rub mark to the bumper. When we returned the vehicle they said no worries and we went on our way. A few weeks later €650 was charged to our credit card. We filed a complaint and there was no reply as I provided pictures and quoted their policy that said minor run marks would be not charged. Now I have to go through my credit card company who are in the process of going after these scam artists.
— KFed • April 29, 2020With one exception, a complicated third party claim, they always give good service and do not try to load charges for excess or minute marks like some other companies
— Andy • March 27, 2020Brilliantly cheap and easy to acquire a cheaper way to insure a vehicle.
— Robin in Twain • March 22, 2020Excellent service
— Raz the Jeep • March 17, 2020Hired an estate car to be told a mokka was same category. Wanted to charge us more for an Alhambra. As we had a wheelchair this was not satisfactory. Turned out that depot was nearly all Mokkas. So beware if you are boooking an estate car
— Costa • March 15, 2020Car spotless and ran well
— Albufeira • March 14, 2020Very good new car no waiting around even on returning
— Barney • March 10, 2020The man at the desk told us we HAD to take Europcar insurance because we used a UK debit card ... this was A COMPLETE LIE. We already have a yearly car insurance but he would not let us hire a car unless we took out the insurance. When we took it up with the company they basically said ‘too bad’ as we had signed the papers, even though we could prove we had insurance already and would never have agreed to this unless pressured. This is not the first time we have been lied to by the people on the desk .... DO NOT USE THEM THEY ARE CROOKS
— Miss Ellie • March 9, 2020good all round service
— Hadders • March 9, 2020Rapacious
— MJ • March 6, 2020All the details were there when we arrived. Desk staff friendly and efficient. Car was very new and was an excellent drive (Skoda Octavia 4x4 Auto with snow tyres). Easy return system.
— TW • March 6, 2020Nice car, no queues, booked through easyJet
— DonG • March 4, 2020we love Europcar for car hire... always professional, quick... and more importantly NO additional or hidden costs... We would only ever book with them
— hayley • March 3, 2020I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case - theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have given Europcar the chance to comment on this review, and they had no comments.
— Canadian • March 2, 2020Second time we have been to this one in Funchal. Quite relaxed & friendly staff. Took out the extra cover in case of any problems such as puncture, lost keys etc. Cover already provided only covered for car faults.
— JF • March 1, 2020I will never trust Europcar (Keddy) ever again In carcassonne airport in September 2019 this unscrupulous company (trading as Keddy) added glass and roadside assistance to my contract without asking if I wanted it or bringing it to my attention at all! I didn't notice it had been added, and signed because I placed false trust (more full me) in them. I had been waiting for the counter guy to offer me extra insurance, and was ready to refuse because I had bought in advance, excess, glass and roadside assistance cover from Ryanair in advance. In fact I remember thinking it was weird he hadn't tried to sell me extra insurance at the time! They waited until I had returned home from holiday before taking £87 from my credit card for insurance I had never requested or needed! When I complained to them about the misselling they initially ignored me, then fobbed me off by referring me to their terms and conditions. I took my case to the European Car Rental Conciliation Service (ECRCS) and Europcar actually claimed that I had been fully appraised of the insurance and had agreed to it. I found this assertion quite unbelievable. ECRCS could not find in my favour however because I had signed the contract and they could't rule on a dispute over a conversation that had happened between two parties at the counter. It goes without saying I would never ever recommend or use this company ever again. The only good thing to come out of this disgraceful affair is that Europcar were charged £50 for the investigation by ECRCS, which should have taken care of their commission earned from their unscrupulous behaviour.
— Jayjay • February 29, 2020
Very good, fast collect and return. Highly recommend
— Barlow28 • February 25, 2020Extra charge after a week long journet, very limited milage. The van and people at the local office were good, the website didn't work and the phone booking to an indeterminate call centre didn't make the booking correctly. Avoid.
— Moving house • February 25, 2020Scammed by Europcar. Took out full insurance and dropped off the car with no damage whatsoever. 3 days after dropping car off they debited £330 from my credit card. When I rang to complain they said the charges were for ‘damage’, but they never said anything when they inspected the car and never bothered to contact me! Luckily I have got video of the car at collection and return and also recorded the guy telling me that everything was ok at return so will be going to court if they don’t return the money. Don’t use this company
— Rob • February 17, 2020Very good
— Michael • February 17, 2020Shocking experience with all the very worst up-selling, deposit and insurance scams. Refuse to pay much more at the counter and they will refuse to let you have the car you booked. Then you will have to try your luck at the mercy of other carhire desks without notice. Never again, don't risk it.
— HatefulScammers • February 12, 2020Excellent personal service
— Scandidave • February 11, 2020Very good professional service!
— Scandidave • February 11, 2020Service was OK, car had a lot of previous damage which we made sure was signed off before we left.
— Teddie • February 3, 2020Great pick up and clean car
— Paul • February 3, 2020Overall good, the car had some dents and scratches when I collected it ,but they did initially want to blame me for some minor scratches when I returned the vehicle. I persuaded them that these were not my doing and they accepted this in the end
— astra • January 26, 2020Easy to book. Good price. Clean car. Easy check-in post-hire.
— Will • January 20, 2020All was easy. Pick up at airport. They do try to frighten you into taking out extra insurance they push this quite hard. Easy return process. Guy checked the car in a few minutes and gave me a copy of return notice
— Judge • January 18, 2020very professional
— 2112 • January 15, 2020Really easy and quick pick up and drop off. Not far from the airport at all. Quick shuttle bus. Petrol station near drop off to fill up. Company charging extra £70 for insurance so reduce my excess at £10 was a no brained. Very happy with everything.
— Janeo • January 14, 2020Dishonest and sly. If Europcar's quote is the cheapest then they will likely use underhanded tactics to re-coup money. For us it was by adding an upgrade charge WITHOUT telling us about the charge. Oh, the figure was on the agreement, nestled in among many other figures, in small print AND NOT in English (and poor, faded print quality) If you have already booked Europcar then please, please, ask them to explain every figure on the agreement before signing at collection. Don't worry about the queue of people behind you, in fact tell them that you've heard that Europcar hide charges on the agreement and that they too should check. Once you've signed the agreement Europcar's customer service will not accept any complaint, no matter how many witnesses you have that you were not verbally notified of additional charges. I hope you enjoy you holiday.
— Gianni • January 13, 2020Provided me with a car early as my flight was changed. No issues on pickup or return . They did a quick but thorough check for any major damage on return. On pickup I noticed scratches to the wheel trims which they noted . I had no issues with the car.
— Eddtheduck • January 12, 2020Hire office is 12 mins walk from TGV Station (out door by main droopy, turn right and follow rail tracks, pass wood-clad building and you are close). Takes longer if you follow signage which is only to the Airport T2 bus stop for rental car pickup bus. Ford Focus with winter tyres was clean and good choice for our hire, though no hi-viz gilets supplied. We cleaned car before return which was handled very quickly (train to catch) and empty tank I was fairly charged for.
— Mottanai • January 11, 2020Ok but would be nice if they checked the vehicles in properly without customer requesting it
— Tony • January 6, 2020Excellent,friendly service
— Charles • January 6, 2020Car was ok. Just not a car I would hire again. Nissan Duke
— Tony • January 6, 2020
DO NOT BOOK WITH THEM!!! I made a reservation in advance worried about the shortage of cars during the holidays. I went to pick up my car and they said my credit card wasn’t working. I called the bank and everything was ok. They overbooked their cars and since I had a pretty good rate through FLIGHTHUB I was the victim. They insisted I should go to another rental car and since I didn’t have a choice, I went to another rental and my card passed right away. THIS IS A VERY DISHONEST COMPANY! don’t let yourself fool by the low prices, better go with another company and be sure you won’t have terrible surprises during your holidays!
— Catalina Angel • January 5, 2020Good rate. Quick check in. Helpful staff.
— Ali-Gee • January 4, 2020All good
— Rodrigues • January 2, 2020Short wait at terminal to complete paperwork. Usual chat to try and sell you an upgrade on car ordered although they provided a slightly better model than ordered.Short walk to collect car and give key and told to find car in designated bay. Would have preferred to be taken to car and had basics pointed out ie. lights and wipers as it was dark and raining. Return quick and efficient with deposit immediately refunded to credit card.
— Teddytheyorkie • December 29, 2019Friendly helpful staff. Good choice of cars
— Alibee1108 • December 20, 2019Excellent customer service and got the car that I asked for
— Easymalc • December 11, 2019Easy, value for money upgrade
— CD67 • December 9, 2019The car we were allocated was recorded as having one mark on it. In the event we found another 5 recordable scratches and dents and made them re-inspect it before we took the car away.
— Nigel • November 26, 2019The car had the brake pad warning light on and drove like a bag of nails. It had nothing in the screen wash. The glass was dirty inside and to be honest it was a good job I wasn’t going any further
— Jorobo • November 25, 2019Quick and straightforward. Helpful people
— Nigeld • November 22, 2019Nice people, easy process to hire car but the worse hire car I have ever rented in the UK. The car had significant exterior damage which reflected in the interior
— g999p • November 21, 2019Very easy, efficient and reasonable prices
— Russel • November 19, 2019Actually, we rented a car from Keddy by Europcar via Autoeurope hat means this rent was quite cheap. There was a small queue at the beginning so the pick-up process took 1 hour. Almost new (10000 on the odometer),clean car. Very detailed check at pick-up so we expected the same at the end with counting all micro scratches but it was just one minute check at the end. We refused all extras so we didn't have any additional charges.
— Alex • November 7, 2019Car fine but we left car hire site over 2 hours after arrival in Dublin Airport. Waited nearly 30 minutes for minbus(much longer than fellow passengers waiting for other car hire buses). We were then 15th in queue at the site. Most people returned to office to report minor damage to their car. We were all assured that photos taken on our phones would be sufficient evidence. This proved to be the case on return. Return process was very quick, friendly & efficient
— Jojo • November 6, 2019Rubbish.Nice car, better than ordered, but pick up location was wrong, and Web site not changed, so much time wasted.Location given was near hotel, but actual location miles away.
— Winks • November 4, 2019Good
— James • November 2, 2019Excellent speedy service and no issues with the car.
— Jackie • November 1, 2019Excellent. Good car, pick up & drop off all straight forward.
— Ginge • October 31, 2019Very good service, no fuss at all
— SKINFLINT • October 31, 2019Exactly as advertised
— Norbert • October 29, 2019
Great car, efficient service and good value
— VacantStand • October 28, 2019In my opinion borderline criminal behaviour Grossly overcharging for a very small chip in a windscreen. Would not provide a complaints email or central office address despite repeated requests and would not enter into any discussion. Took ages to return to emails, ignoring many and delayed final charge which resulted in a delay in then claiming from my insurer. I thought that by going with a more established brand I would avoid this level of dishonesty but it appears they’re all as bad as each other. Just make sure you have adequate insurance in place. Separately I must say I thought the service from reduce my excess was absolutely excellent. Fast efficient fair. Can’t fault them and would highly recommend.
— Max • October 25, 2019Friendly and efficient pick up and drop off. Car was a little dirty but otherwise everything was as expected
— allans • October 24, 2019Good price and convenient location. Car was new (6000 miles) and clean. No complaints at all.
— Jimbo • October 23, 2019Seamless process for hire, took zero extras from the hire company. Return very straight forward as well, book with confidence.
— OnionDave • October 22, 2019Straightforward, efficient and no hard upsell
— Dmac • October 22, 2019easy check in and check out. Good value
— Pelegrino • October 21, 2019Easy to book and easy to use.
— Patreflex • October 20, 2019We use Europcar whenever we hire abroad. Service has always been swift, which is what you want after the stresses of flying.The cars are as described, in excellent condition, and no fuss when returned in good order. To date they have never tried to add extra charges , as I have heard other hire company,s try to do, and while this service continues I will always use them.
— Bobby B • October 19, 2019Received a 3 year old, 50k miler which was in terrible condition. Car instructions were for a new model insignia but my car was the previous gen car. Not great and drove like a pig.
— Blueboy72 • October 14, 2019Pickup and drop off managed quickly and efficiently on this occasion . Car did over 50 mpg.
— Steffo • October 14, 2019Very good cars just be careful as sometimes they charge for refilling when you have returned the car full
— albufeira • October 14, 2019Signposting at the airport could have been better. Car good no issues all good. Would recommend Europcar
— Happy traveller • October 13, 2019Long wait at the desk in airport, the car was what we ordered, collection and drop off easily done. Charged for a full tank of petrol which was refunded on proof of fill up on return, however this invoked fees on the exchange rates.
— Del • October 13, 2019Good car, no staff anywhere to be seen upon collection to check vehicle in hirers presence, the same upon vehicle return, thought this was very poor.
— Notbothered • October 11, 2019Have used them a few times and have always been ok
— Jeano • October 9, 2019Picked up car with no issues just a little wait time as there was a couple of people renewing their rentals. Got free upgrade. Car was very new, comfortable and very fuel efficient. We needed a bigger car to take the parents away for the weekend and it was perfect. The cost of rental and fuel was cheaper than filling our own car up for the entire journey. Drop off was simple and took barely no time at all. I even managed to get into work earlier than anticipated. Lovely experience.
— Samster • October 7, 2019Good
— MalcT • October 6, 2019Well organised and friendly. Good, reliable car and quick service.
— Pinko • October 6, 2019Over charged my credit card after returning the car 1027 pounds, Took a month to get a credit back and resolve. Went back to rent another car and was blacklisted because their customer service department did not advice the credit dept of their mistake. Took another month to resolve and could rent a car from them. Because of their internal negligence and lack of communication I was deprived of my booking and inconvenienced several hours to find another vehicle. Pathetic.
— Andrew • October 1, 2019
On the whole very good. Drop off was slightly different to what was explained on pick up.
— Troghalls • October 1, 2019Excellent service and excellent car
— Rob • October 1, 2019Excellent customer service, received an upgrade , great car
— Flossy • September 30, 2019The worst experience I have ever had with car rental. Slow and unprofessional agent forgot to give us the card to exit the garage. We had to back off by narrow spinning garage road 2 floors down back to the key handling guy. The agent also provided us wrong information and told us no matter if we register one or 2 drivers but then on the bill she charged us extra. Then they charge us a deposit which didn't return to me still 3 months later, when I try to call them overseas (expensive calls) they keep juggling me between different operators and always giving me different numbers to contact but nobody wants to help. NOT RECOMMENDING!
— Alena • September 30, 2019Car was dirty when we collected it, had loads of damage and had done 16000 which is high for a hire car.
— Kermit • September 29, 2019Quick effecient customer service. Good reliable vehicle.
— Sam • September 27, 2019Accusations that I had damaged a tyre.I had driven 63 miles in the 4 day hire. On return the man checking found a 1cm flap in the sidewall of the tyre which co insided with the scuff mark on the rim, which was known, he went round the car with a very bright torch so picked up any imperfection. I found out that the car first has the scuff mark at the end of August.I will dispute this to the end. This is the 2nd time this has happened and it took a long time to sort it out and I won.
— Boudie • September 27, 2019Beside being shut at 11am(staff washing cars)back by 1130 excellent service and a very good free upgrade(3 levels)
— nickname • September 27, 2019All good; got free upgrade too. No issues on return and confirmation paperwork instantly.
— JD • September 25, 2019Excellent
— Kimmy • September 25, 2019I have used Europcar several times in the past and have always been very happy with them. At Bergerac airport, however, there appear to be no staff other than those in the office - you have to wonder round the car park looking for the car and when you return it, there isn’t anyone to do the immediate checks. Nearly a week after returning the car, I still haven’t had confirmation that my deposit has been cancelled.
— Kate B • September 25, 2019All good; got free il
— JD • September 25, 2019I always have found the cars in good condition and pick up and drop off arrangements efficient. I picked up the car in Inverness where there is a small service desk that can have a long queue . A new queuing ticket system had been installed that allocated a place in the queue. This allowed me to freely move around at the terminal until it was my turn. It was a much more relaxing exprience.
— Philip MK • September 24, 2019Had a flat tire. Europcar offered to tow the car away but nothing else. Not the most helpful response on holiday...
— Kendo • September 20, 2019Received an upgrade for free after trying to get me to buy into it.....still I had friendly service, car was good enough for the purpose, no hassles at all.
— AGN • September 20, 2019Ordered a 5-door automatic for a week. Got one that was smaller than the indicative model but had a free SatNav (not a problem as it was just for me). The SatNav wasn't as clever as Google Maps at finding places though. Am signed up with Eurostar and bought my rental direct so priority pick up was very quick. Wasn't hassled over excess insurance. No issues with the car or with return.
— Marge • September 19, 2019inefficient service, long queues, robotic staff with impenetrable accents. bedlam also when returning the car - plethora of adjacent turnings by the office led us astray.
— jim • September 19, 2019Supplied a decent car as arranged
— Vince • September 16, 2019Decent car. Good price.
— Gooch • September 15, 2019Collection and drop off was seamless. Car was clean, fairly new and had Sat Nav, which I hadn’t asked for in my grade of vehicle.
— Rossco • September 11, 2019
Good clean car and easy collection
— David • September 10, 2019Booking through Europcar direct is Brilliant, but the Keddy Europcar service is sneaky , has hidden T & C's e.g. high deposit and ltd mileage not very ethical.
— Hassan • September 9, 2019Despite refusing the usual hard sell of extras on pick up, 5 days after returning home I had a bill for €95 for a Toll pass and enhanced recovery. Both of which I refused but had still be added to my contract. Eurocar car customer services would simply not accept that their employees were clearly carrying out malpractice and totally ignored my account of the situation. My advice is to simply avoid at all costs.
— Grapesy • September 9, 2019Excellent people, excellent service. Not impressed with the actual; car I was given (122k on the clock!)
— Mr Ashbo • September 8, 2019First class
— DD • September 7, 2019Quick efficient service collecting and returning the car
— CCM • September 4, 2019Had hard sell at airport to upgrade to an alpha after waiting 20 mins in a queue. Booked a qashqai but got a milk a - similar but mokka a is smaller and kids in back were squashed and not much room for our luggage. Other than being too small the car was ok, clean and fairly new.
— Ohdaddy Mike tango • September 3, 2019When I arrived at the desk a guy was very fast and pulled up my details very quick. Then he said if I did not take the complete car coverage and collision damage waiver insurance (cost extra €400) I could not take the car on the road. I told him I had Reduce My Access policy. He said it was no good and asked to see it. I said unfortunately I did not have it on me. He said it would not matter, but unless I paid the extra I could not have the car !! I said I will have to pay it as I need to move about. Next question, will you be going to Northern Ireland ? I said possibly. He said that will be another €30 for taking the car over the border. But the up side, as you have paid all this money I will give you an upgrade !! I then went to the car in the Carpark and it was clean in very good order. The guys here were very friendly and helpful and could not do enough for me. When I returned the car to the kiosk in the Carpark I met some different guys who were extremely helpful and friendly. It was such a shame the first guy ripped me off. What a way to start your visit home by paying €430.00 more than you expected. I go home on a regular bases but will never use Europcar again and would suggest everyone checks their insurance before booking.
— Bad practice • September 3, 2019Was charged extra for returning car Monday am as offices closed on Sunday. Had a scratch on the alloy wheels for which I was invoiced two weeks later.
— Corny • September 2, 2019Quick process, friendly staff.
— Simon • September 2, 2019Quite efficient collection and return. Not too fussy regarding minor scratches. Cars reasonably valeted although lacked wiper fluid.
— Cornel • September 2, 2019The car was a 2017 Ford Focus and was just perfect. I picked the car up from Larnaca Airport and was given a comprehensive handover. All this at 22.00 hrs. I was very surprised and pleased. It's got to be said that using Reduce my Excess gave me peace of mind even though I did not need to use it. Very reasonable price compared to what the hire company wanted for a similar cover.
— Gearboxkev • September 1, 2019Good service, flexible drop off points
— Mark • August 30, 2019Excellent service could not be faulted. Returning car was easy and hassle free.
— Micky • August 27, 2019The car was is a very bad state and we wasted almost one hour inspecting the car / recording dents, body paint scratches, poke on windscreen, dirty seats. The car interior and inside windscreen was not clean. On top of it all, the fuel tank was not full and we were initially expected to return it full.
— Ben • August 27, 2019Excellent, efficient service, modern cars.
— Geordie Graeme • August 26, 2019Very organised, quick check in below arrivals hall and easy drop off at end of rental. Any dents or scratches were highlighted on pick up by Europcar.
— Mark • August 26, 2019Not helpful. The car exterior was not clean. They said we had scuffed the car on return. Difficult to say if it was us or not as only a small mark. Would have not been able to see when we collected the car.
— LB • August 25, 2019Picking up the car was fine and the customer service at Calais was friendly and quick. However, we had problems with the car and had to wait over 3 hours for Europcar to help us despite repeated calls to them. It ruined a whole day of our holiday
— waynus69 • August 24, 2019Very good service and very smooth in sorting out the car and quickly getting us on the road
— Apache • August 23, 2019
Competitive online prices
— Quiche • August 23, 2019Been using Europcar for 20 years... always happy
— colinrussell • August 23, 2019Vehicle not fully cleaned, Not shown various features and benefits of the vehicle just all left to our own devices
— Rhino • August 23, 2019Took a bit of time to collect the car but it was as booked, less than a year old and only 5000km on the clock.
— ICH • August 22, 2019Excellent service. Friendly and efficient. Had a problem with the car as a new tyre had been fitted but not balanced. The AA came within a few minutes. All good works definitely recommend.
— Kost • August 21, 2019Overall I am very pleased with the service I received. Nice new car, very clean. Only delay was wating to return the car.
— Xrayspex45 • August 20, 2019Staff shortage and lack of communication ( no signage ) meant there was a queue out of the office door. Waited at least 45 minutes , then suddenly half the queue walked away . The rep had announced they had no spare cars for those that had not booked in advance . Got a nice VW TCross and no hassle returning it to the airport , very efficient and friendly staff there.
— Beaver • August 19, 2019Excellent service
— Rachel • August 19, 2019OK service however collection point at Verona airport is terrible. Its in an undercover car park so no chance to inspect the car thoroughly for issues and some very tight 90 degree corners to get out of before exiting with every risk of damage!
— NY • August 19, 2019Car was advertised as a Golf Estate "or similar" but ended up with a Skoda Octavia. But otherwise the rental was OK.
— DanM • August 19, 2019Easy and friendly
— Simon • August 18, 2019Very pleased with car rental company. Fast and efficient collection of vehicle on arrival at airport. Friendly professional service and offered to upgrade my vehicle at a nominal extra cost. The car rented was clean and tidy and perfect for my needs. The drop off was no hassle at the end of my holiday. I took the car to the europcar depot and was welcomed by a friendly chap who took a quick look at the vehicle and thanked me for using their company. Will definitely use this company again on my next visit.
— Ant • August 18, 2019Clean car, quick check out and return, friendly staff.
— simonski • August 18, 2019Very pleased with car rental company. Fast and efficient collection of vehicle on arrival at airport. Friendly professional service and offered to upgrade myvehicle at a nominal extra cost. The car rented was clean and tidy and perfect for my needs. The drop off was no hassle at the end of my holiday. I took the car to the europcar depot and was welcomed by a friendly chap who took a quick look at the vehicle and thanked me for using their company. Will definitely use this company again on my next visit.
— Ant • August 18, 2019Competitive price via Easyjet, minor scratches on car were already noted on documents so no issues upon return.
— KeithR • August 17, 2019Great friendly service
— Hawk • August 15, 2019Great service, very efficient, no hassle, free courtesy bus to the terminal and a good rental price.
— Adamski • August 14, 2019The staff made us sign the documents in the main airport and stated there was no damage. We went to the car, we could not see any damage and returned it to be charged for damage which was only visible from one angle and was a slight ripple. I hire vehicles all the time, usually Enterprise, but tried Euopcar. The vehicle damage is normally assessed using a card with circles on it. I have the photo of the damage and it was clearly a scam to get additional income. I suspect this same damage is recycled again and again. Front left wing on 8005KJS https://www.telegraph.co.uk/travel/advice/car-hire-scams-europcar-employee-reveals-all/
— Richard • August 8, 2019Easy out. Easy in.
— Bestvue • August 7, 2019Expect a bogus charge 5-6/10. Usually non-existent damage, usually after sending me the "final" invoice. So photograph the living daylights out of that car before and after. This time charged for refilling a car that was returned full. They even had the courtesy of sending me a photo of the full fuel gauge. Appalling. Cheap though not worth the bother.
— mildly irritated • August 5, 2019
I THINK THE SALES EXECUTIVE TRIED TO SELL ME AN UPGRADE TO AN AUTOMATIC CAR WITH A SATNAV BUT I DECLINED THIS OFFER ONLY TO DISCOVER THAT THE ORIGINAL CAR ON OFFER HAD A SATNAV FITTED ANYHOW
— CAR • August 4, 2019Very efficient and friendly at both collection and drop off. I've hired from them before and I'll certainly hire from them again.
— Tvman • August 4, 2019Excellent no problems
— Lee • July 30, 2019New Citroen C5, good car
— David • July 29, 2019No queue for pick up! Quick book in and pick up. No hassle returning car! Super friendly staff!
— Westy • July 27, 2019All good ....would be nice to have a information leaflet in car re controls etc
— Dink • July 27, 2019Good prices. Friendly staff. No hassle to take out any extra insurance.
— Posh Bird • July 24, 2019Very slow shuttle bus. Chaos and crowds at the rental desk and then long wait for car which wasn’t even at the airport. (Isn’t this why we put a pickup time?!). Nowhere for family to sit in meantime either. Got a fiat rather than opal. Car was very scratched and dented on every corner - though with Italian roads and driving I felt more comfortable of not getting charged for a new scratch!!!
— Andrew • July 24, 2019It was actually Times (a Japanese facilitator for Europcar). Not a great start as had to wait for a shuttle bus to the car centre but once there this was my best ever car hire experience. Staff were excellent and everything was explained in detail and no pressure for extras. Car return was just as easy.
— Rossmaroon • July 22, 2019Check in was a decent speed for a busy time. Communication was honest - did get an up-sell to a better car, but at a competitive price. Relatively little pressure to take out additional insurance cover and no push on other elements (cold seat, sat nav and so on). All round, a fair experience.
— Guy • July 22, 2019They were okay, but not as good as previously. It's possibly just the staff I happened to see, but I generally got the impression that I was imposing on them by picking up the car I was paying for. The car itself was absolutely fine, as always.
— Stephen • July 22, 2019The car hire was included in a holiday package and was for a basic car - all was going well until I declined an upgrade at extra cost and declined their extra insurance to cover theft and CDW excess - the tone was then less friendly and I was warned that it was risky not to take their insurance despite my explanation that I had taken out cover with ReducemyExcess. We were given a basic car with 22,000km on the clock that had a lot of existing damage some of which was not detailed on the documentation and had to be pointed out - it was also not well cleaned. I was disappointed at being given the hard sell and felt threatened over the excess insurance plus it also seemed I was then given an inferior car - all of this makes me reluctant to recommend Europcar as they seem more keen to make money than to have satisfied customers
— Moonfleet • July 20, 2019Europcar CAR DAMAGE SCAM - Avoid headaches, rent with a reputable company!!! Unfortunately I was not aware of Europcar’s wrong doing when it comes down to making car damages up, which is public knowledge and they even faced investigations on such Scam. One of Europcar’s manager have admitted that they got bonuses for it, as published by The Telegraph, he said "“The best teams find new damage on one in five returned vehicles. Agents earn £4 per vehicle for spotting damage and can make up to £1,000 per month in peak season. That’s on top of their salary. Yet some scratches I can barely see”." We rented a car from Europcar in Hull, UK in early July 2019 and, after we returned the car, we got a GBP 500 bill for supposed damages that had nothing to do with us!!! When the car was delivered to us I flagged to Europcar's agent that there were scratches on both sides of the rear bumper as well a mark on the front one. She said that it was fine and that she had already added a note on the delivery document saying “scratches on bumper” and that would cover everything. Unfortunately we trusted her and did not take any pictures of the car. I hired the pick service for returning the car and, due to the Europcar agents being 1,5 hour late (!!!) I was unable to be there to deliver the car myself and someone else had to do it for me. The agents then note down “Damages” to the car, which later originated the bill. I have been chasing them constantly to get a refund as I am not paying for something we had nothing to do with but all I get is automated messages and not real explanation. The fee has already been charged to my credit card and I am initiating legal proceedings against them. I am also seeking help from the British Vehicle Rental and Leasing Association. Such in incredible headache and has certainly spoiled any good feeling left by the nice family trip we wanted to have! DO NOT USE EUROPCAR….avoid headaches, rent with a reputable company and always, always take as many pictures as you can before and after. See full articles on: - The Telegraph - https://www.telegraph.co.uk/travel/advice/car-hire-scams-europcar-employee-reveals-all/ - The Guardian - https://www.theguardian.com/money/2018/may/24/europcar-hire-car-damage-no-evidence - BBC - https://www.bbc.co.uk/news/business-40630238?fbclid=IwAR21zxENWSbGtuYvg9HCSVGCzhqbanCHWdJ-SEJXhoTx-GTdgliESUAMLiQ
— Tiago • July 20, 2019HORRIFIED AT THE SERVICE!!!! Unfriendly on the phone, I only agreed to rent from them because they promised they'll bring it in the morning and waited till 3 in the afternoon so I waisted my whole day waited 2 days for them to pick it up!! Guy that picked it up couldn't be more unfriendly and tried with all his might to find some scratch(or dot) to make me pay for!!! NEVER EVER AGAINAM I RENTING A CAR FROM THEM!!!!!
— David • July 17, 2019Very keen price;easily bookable,handled reception and return very well.
— DE • July 16, 2019Brilliant service no problems at all
— Scotty • July 15, 2019The wait to process my car hire at Europ Car hire was appalling and took nearly an hour so far from impressed
— John • July 12, 2019Car was cheap enough for a week but booked a “Fiat 500 or similar” and got “upgraded” to a Fiat Panda 4x4. Would much rather have had the 500 but they claimed not to have any despite a car park full of them. Offered us a convertible Fiat 500 at more than 3 times the cost of the original hire though(!)
— Matt • July 11, 2019Excellent booking, collection and return service. I did not like the car - Jeep Renegade - as it was uncomfortable and quite difficult to drive.
— JohnC • July 11, 2019First time I've used Reduce My Excess - so easy to do online and sooo much cheaper than any car rental extras that I've paid for in the past. Europcar Rep was happy to accept that I had arranged my own extra cover. I paid less than £12.00 for 5 days compared to the rental company wanting nearly £70.00! Will definitely use again in the future.
— Blue Moon • July 10, 2019
Had no problems at all except for being unable to activate the final car check-in online. Took about 20 minutes to complete this at their airport collection desk.
— Houstie • July 10, 2019Simple to buy the insurance and understand the cover plus a good price.
— Lexi • July 8, 2019Good service start to finish. Bit pushy of excess cover when I said I already had it, but other than that fine
— Clive • July 8, 2019Good but...having to pay an extra £70 to drive in to Ireland
— Pikey • July 7, 2019Excellent service. Very efficient and polite staff. Quick pick-up and drop-off. Highly recommended.
— mart • July 7, 2019All went fairly smoothly, no real queue at pickup desk. Tried to up sell additional services i.e. car upgrade, insurance etc but other than that fine. Collection of car I found a few additional items of damage not shown on the handover document but member of staff available to amend document. When I returned vehicle statement of return produced, staff friendly no issues with vehicle return.
— Jinx • July 7, 2019Hired car from airport and as we had an additional traveller, upgraded to a larger car - this was swift and easy, though possibly could have been done cheaper when first booked, had I known. Check out was simple, though there was no check of the vehicle with a member of staff or agreed damage. After a couple of days found a large dent in the roof which had definitely not been caused during my hiring. Upon return found had thankfully previously been noted, but it did cause concerns I could be liable. Drop off super-efficient.
— Bullet • July 7, 2019Did not get the car I booked
— Mick • July 5, 2019An unpleasant customer experience from Europcar. I needed to rent a vehicle to visit my dad who is severely disabled with Parkinson's and who therefore requires the constant care provided by a care-home some 200 miles away from me in Kent. I hired a 4 door GM sedan to make the trip, which happened to coincide with the hottest two days of the year last week. Europcar turned up to deliver what I can only describe as an absolute "minger" of a car (London speak for "an unattractive or unpleasant person or thing") this 2017 registered vehicle had 36,000 miles on the clock, multiple dents and scratches in every panel, serious damage to the front-end, non-working air-conditioning with a dirty, smelly interior. My first ever job was as a sales rep for Xerox Business Services and at the time of joining I was given a used, cast-off Ford Sierra company repmobile with 70,000 miles on the clock, that vehicle was way better than the monstrosity that rolled onto my drive from Europcar. After I rejected the car, Europcar said they could not provide me with a replacement, so I had to make do to see my father. I made the journey there and back with every window rolled down later suffering from heat exhaustion as a result. Europcar are "minging" scam artists, avoid
— SteveH • July 3, 2019An unpleasant customer experience from Europcar. I needed to rent a vehicle to visit my dad who is severely disabled with Parkinson's and who therefore requires the constant care provided by a care-home some 200 miles away from me in Kent. I hired a 4 door GM sedan to make the trip, which happened to coincide with the hottest two days of the year last week. Europcar turned up to deliver what I can only describe as an absolute "minger" of a car (London speak for "an unattractive or unpleasant person or thing") this 2017 registered vehicle had 36,000 miles on the clock, multiple dents and scratches in every panel, serious damage to the front-end, non-working air-conditioning with a dirty, smelly interior. My first ever job was as a sales rep for Xerox Business Services and at the time of joining I was given a used, cast-off Ford Sierra company repmobile with 70,000 miles on the clock, that vehicle was way better than the monstrosity that rolled onto my drive from Europcar. After I rejected the car, Europcar said they could not provide me with a replacement, so I had to make do to see my father. I made the journey there and back with every window rolled down later suffering from heat exhaustion as a result. Europcar are "minging" scam artists, avoid
— SteveH • July 3, 2019Usually very friendly helpful However getting help on the phone once you’ve picked up the car proves very difficult
— Sheila • July 2, 2019all went smoothly, but get your Excess insurance before you leave it speeds up and sales hassle at rental desk & is far cheaper!
— Pipsmith • June 30, 2019Very helpful staff and good vehicle. Had to ring them to send a rep to the port depot.
— Glyn • June 29, 2019Fast, efficient, no hassle
— Guinness Boy • June 29, 2019Appaling service from Europcar. Had a hire car through RAC breakdown for 3 days. I phoned on the Saturday to sort out Europcar to collect the vehicle. They informed me there will be £8 charge to collect and it will have to be Monday as they are closed on Sunday. The advisor informed me there would be no charge for this, I asked multiple times. On the Monday morning i phoned around 8:30 am to see what time the collection would be. They didn't know, i asked if it would be possible to leave the car at the garage where i am picking up my car. The lady who I spoke to said that is fine and to leave the keys with the desk. I did this and the car was collected from the garage. I took photographs of the car and the car had no damage and a full tank of fuel. They posted a collected letter through my letterbox and it had no damage or charges stated on the form. I have since recieved a letter asking for an additional payment of £71 and they haven't returned my deposit. They have sent collection letters for the amount and customer services have replied stating that there was an aborted collection and no keys. I had no phone call from them regarding this and they collected the car and the keys from the designated place. Customer service is awful and they are just trying to take advantage and take your money. Stay away
— Allyb • June 28, 2019Good rates, clean new car, helpful polite staff. Highly recommended
— weaselfeatures • June 28, 2019Appaling service from Europcar. Had a hire car through RAC breakdown for 3 days. I phoned on the Saturday to sort out Europcar to collect the vehicle. They informed me there will be £8 charge to collect and it will have to be Monday as they are closed on Sunday. The advisor informed me there would be no charge for this, I asked multiple times. On the Monday morning i phoned around 8:30 am to see what time the collection would be. They didn't know, i asked if it would be possible to leave the car at the garage where i am picking up my car. The lady who I spoke to said that is fine and to leave the keys with the desk. I did this and the car was collected from the garage. I took photographs of the car and the car had no damage and a full tank of fuel. They posted a collected letter through my letterbox and it had no damage or charges stated on the form. I have since recieved a letter asking for an additional payment of £71 and they haven't returned my deposit. They have sent collection letters for the amount and customer services have replied stating that there was an aborted collection and no keys. I had no phone call from them regarding this and they collected the car and the keys from the designated place. Customer service is awful and they are just trying to take advantage and take your money. Stay away
— Allyb • June 28, 2019Quick, efficient and friendly
— Paulo B • June 25, 2019Car excellent but different than specified. Airport pick up delayed due staff lunch. Drop off very good. Unknown any after hire problems as there was no inspection at drop off.
— Fareham man • June 25, 2019Staff at pickup not particularly helpful or informative. However, car was fine as was staff at return. Reasonable rates.
— Snow • June 24, 2019
Car had lots of scratches,bit tatty really, couple of bits missing, including ariel. No instruction given at all, Not made clear about what needs to be on dash displayed to avoid fine
— Kev • June 24, 2019Easy collection of car at airport, clean and tidy car, no problems, pleasant staff when returning car.
— Lady Traveller • June 23, 2019Straight forward hire arrangement. No hard sell. Easily navigable wen site and excellent communications. Friendly and professional staff. A great experience.
— Kayakernot • June 22, 2019Very good service at the airport and the staff spoke good english. Quick and easy to collect/return the car.
— Shandy0105 • June 22, 2019Did not like the car To change it nearly doubled price. Additional driver cost was excessive
— Sid • June 19, 2019The car was damaged and had high mileage however, it drove very well and was economical. I showed my waver certificate but think I was still charged, lots going on and people waiting. Ended up with an upgrade from an aygo to a polo.
— Jerry • June 19, 2019Perfect in every way. Speedy pick-up and return of vehicle. No complaints at all.
— Amanda • June 19, 2019No problems with the car altough it had scratches all round. Made sure they were noted on the form although you see always more afterwards. It didnt cause any problems at the return.
— Rob • June 18, 2019Agresive attitude by staff to sell additional products and tricked me into signing for Cyw cover that I already had.
— Phil • June 18, 2019Excellent service, friendly staff, laid back attitude to checking vehicle & no nasty shock on my credit card statement on return home (unlike Goldcar experience last time!)
— Taf • June 17, 2019Very good prices. Car surprisingly good and new. Main problem is that they were late delivering and very late collecting it.
— Reety • June 17, 2019Pleasant enough but wanted to sell their own insurance
— Hasrvey • June 17, 2019Fine although don’t be tricked into phoning them as it’s a premium rate number.
— Robbie • June 13, 2019Very good quick pick up and return.
— Bean • June 12, 2019Found the whole car hire experience so difficult, that I would probably not go on a holiday that needed a hire car. The child seats didnt attach to the car and had to be tied on by hand as a botch up. The map that was provided didnt include the airport, so ended up lost in Preveza for half an hour. The hand brake was weird. It did not seem to hold the car at all on the hills. At one stage we were stuck for 2-3 minutes with cars hooting behind trying not to slip back down the hill. No doubt if we had read the instructions, it would have told us about 'auto-hold', but the instruction book was in Greek. It took us a while to locate the controls (again no instructions given at the airport). The diesel tank on one of the cars was partially full with instructions to fill it to exactly the same level on return (how do you do that?). there were no spaces at the airport parking to return the car, so had to move bollards to do that. I hate hiring cars and will try to avoid doing so ever again.
— Tourist1 • June 10, 2019I've used Europcar several times and have always found them efficient and friendly. No stings! Never been charged for non-existent scratches etc. Cars nice and clean and they always ask how you found the car, what you liked about it. Prices very reasonable, too.
— Clare • June 9, 2019Car ready on time but it was an automatic which I hadn’t ordered. No-one offered to show me the controls or round the car. There was damage on the wheel arch that wasn’t recorded so I had to go back to the office to tell them. Expensive to add extra driver or cover excess (which I didn’t need)
— Rachel • June 9, 2019I've often hired from them and always found them easy and pleasant to deal with, and no nasty surprises.
— Clare • June 9, 2019Slightly slow pick-up, but no slower than other car hire companies, and efficient drop-off.
— Pierrot • June 6, 2019We were given the choice of an upgrade to Peugeot 3008 for an €5 extra per day which we gladly accepted and enjoyed our holiday driving around Ireland in a bigger car.
— Car driver • June 5, 2019
Very easy to rent with no fuss
— Tom • May 30, 2019The staff were very helpful and got the car that was comfortable with
— Nod • May 30, 2019We returned the car to Munich Airport and ste staff there is not reliable and trustworhty. The guy who checked our car asked us to take our bags quickly. We took our bags from trunk and he quickly closed all doors and sat inside to check the interior. he came out and said NOTHING about the bag we had left on the first seat. we left and in 5 minutes noticed that one bag was missing. I remembered taht i put it on the first seat in order not to put in of the dirty floor while offloading rest of the bags. We went back to the car return and asked about the bag - they said they did not know anything about the bag. that it was not in the car. The staff there is probably not working for Europcar with permanent contracts, but i guess in case company is not choosing right and honest people, they as responsible for these incidents. I turned to Europcar Munich Airport and they even did not answer my complaint. I will definately avoid this company in future and suggest the others to be very careful with them.
— kylli • May 26, 2019Simple and quick pickup and return.
— Leachy • May 26, 2019Chest and head injury from no airbag or seatbelt working in hire car @Europcar. No accessible replacement car offered. Left to pay for two days car hire with no car. very poor health and safety and customer service @Europcar
— Unhappy Customer • May 25, 2019Used several others before but Europcar came up with a good deal. Dealt with quickly at airport. Slick
— David • May 25, 2019Good clean cars. Returning always a problem getting inspection. Claim damage on one occasion but appealed. OK. Charged insurance when not wanted. Awaiting result. Not much delay at reception.
— Dusty • May 25, 2019Very disappointed. Booked a particular sized car but got offered a car which is definitely smaller but apparently it's in the same group. So I asked is there any other cars but apparently there was only this car in that group. So I was obliged to pay extra and upgrade as I needed a bigger car. Just as I walked off with the keys the customer on the next counter got offered the car that I had booked, proved to me the person serving me was lying. I won't be hiring from them again!
— Tj • May 21, 2019Good car, upgrade free.
— Fin • May 21, 2019On collecting the car keys we were dealt with by Chris who clearly explained the collection procedure and was very welcoming. He wished us a enjoyable stay. He also explained and showed us the slight damage marked on the hire form and advised us to thoroughly check the car and if we found any further damage not marked on the form we were to bring it to the attention of the person who we took the form to. On checking the car, we notice a small scratch on the rear offside door. On reporting this scratch to the employee of Europcar, he stated that, it was not his concern and that we should take photographs which would suffice. We had already taken photographs but we again asked him to check and note the damage, as we were told to do. He still refused saying that if he noted the scratch we could then claim any future scratches were already present on receiving the car. We had to insist that he examine and note this scratch, which he very reluctantly agreed to do, although he did not note near or offside door. On our returning the car, this same individual gave it a very thorough examination which was what he should have done on collection. We then went to the hire desk and spoke to a lady who on hearing our story and our description of the un-cooperative employee, raised her eyes up to the heavens and said, I know who you mean, giving us the impression they have had similar complaints regarding this person. We would give Europcar another chance as everything apart from this ignorant, lazzy individual was excellent.
— Noddycar • May 19, 2019Very easy to rent, pick up and drop off. good customer service. They did try to up sell but weren’t pushy and accepted our ‘no thanks’ first time.
— Lassfaefife • May 15, 2019Awful customer service, untrustworthy staff and take unauthorised payments from the wrong card. Not a company to use for your car hire. Inverness Airport branch is a joke. Wait ages to be served and the guy then falsely claims you NEED their insurance. AVOID!
— Rich • May 13, 2019Very rude unhelpful staff, almost aggressive, threw paperwork back at me, insulting. I was calm polite but upset at this, he threatened to call security and have me thrown out. My wife heard everything, she was on the phone. Manager more supportive
— Cy • May 1, 2019Everything fine apart from dodgy petrol policy. Petrol charged on pick up unlikely to use amount charged 4 days in Channel Islands!!
— Ferryman • April 30, 2019Brilliant no fuss service from a very good company
— Ginger • April 29, 2019Don't use this Rental car company. I've used all the big ones and some small ones and this one charges you an extra $40 if you have any tickets (parking or otherwise) as a non-negotiable administration fee. Even if you disagree with the ticket. Not only that, it took my almost a half hour to find their location because the office was no where near where the cars were.
— FT • April 26, 2019Definitely the best car hire experience I have had in the last four years. Efficient, easy, clear and transparent from start to finish. Just what you expect car hire to be (but rarely is).
— Adamskic • April 25, 2019Very good, efficient
— Minnie • April 14, 2019Great service from very professional people
— CJH • March 15, 2019Great car and clear process. Would have marked higher but for the 50 minutes it took to collect the car.
— Keith • March 13, 2019
They made an entirely fraudulent claim for damage to the rental car. While on holiday in the French Alps my rental car was very slightly damaged during an avalanche while I was asleep in bed. There was a single shallow dent caused by a falling branch. The dent could easily be covered by the palm of my hand. When I returned the vehicle I pointed out the dent, and completed a report explaining how the damage had occured. I was assured by the Europcar Agent in Geneva airport that the car was insured against damage from acts of nature such as avalanches. I was therefore astounded to receive a bill several weeks later in the amount of almost € 1,800 for repairs to the vehicle. Fortunately for me, my credit card details had been compromised while I was on holiday, and I had been issued a replacement card. This prevented Europcar from fraudulently removing the funds direct from my credit card account. I complained to the rental agency through which I had booked the vehicle. Sections of Europcar's official response are detailed below in quotation marks. "It is correct that we would have an insurance who covers damages caused by natural events such as hailstorms, floods, avalanches etc. But in order to re-claim damages from our insurance, we need exact details such as date and time, address of incident and if available photos. Unfortunately, our customer only reported that it happend in Les Houches, France. This is not enough for us to re-claim from our insurance, they will need proof. So, if we can obtain date and time / address of the incident from our customer, we can try to re-claim. Most helpfull would be if customer took photos and can send them to us aswell. " I was never asked to provide this information, despite offering to do so when I returned the car at Geneva Airport. Europcar decided to invoice me without any communication or consultation. This response also confirms that Europcar are insured for this type of event and should never have initiated a claim against my credit card in the first place. This practice is predatory and entirely unethical. It should be noted that the report that I completed on returning the vehicle clearly shows that I did not accept responsibility for the damage. "In regard to the damages itself: We’ve sent the car to our repairer and they found more damages which must relate to this incident, see photos from the repairer attached. This is why the repair invoice is so high." This is a completely untrue and fraudulent statement. The damage to the car was limited to one small dent on one panel. This is clearly shown in my photographs (which were offered to Europcar when I returned the vehicle), and in the poor quality photocopy of the pictures which Europcar deigned to send along with their invoice. I have had these details assessed by a professional auto repairer here in Ireland, and they confirm that the maximum fair cost of the repair should have been no more than € 250 and that much of the work outlined in the purported repair invoice was completely unnecessary. They also confirmed that the rates charged for materials and labour shown in the invoice are dramatically inflated and do not represent a fair or reasonable charge for the work. This is in line with practices by Europcar which were the subject of investigation by trading standards officers in the U/K and France. It appears that the company systematically inflates the repair costs charged to customers, and has been found to produce invoices which do not accurately reflect the true costs of the repair. "Can you please see with our mutual customer if he can provide the missing informations to us and we will of course try to claim form our insurance." This information was never 'missing'. I offered to supply pictures and supporting information when I returned the vehicle. Europcar never contacted me regarding the matter. They chose to issue an unfounded and grossly inflated charge for work which was already covered by their insurance. This is fraud. Eventually, thanks to the efforts of the 3rd party Rental Agency which I had used, and to the abundance of evidence which I had which supported my complaint, Europcar dropped their fraudulent claim. However I have never received any form of apology or suggestion that they will no longer adopt these fraudulent practices. I will never book a car through Europcar again, and would strongly advise potential customers to avoid them at all costs.
— G C • March 12, 2019Terrible. FRAUD ALERT. THESE PEOPLE AT EUROPCAR KEEP CLIENTS' CC DETAILS THEN BILL YOU A FEW MONTHS LATER for processing alleged PCN. These people keep your credit card info to bill you much later for processing alleged PCNs. They messed up my credit card. I had no balance owned on my credit card. Europcar charged my CC a fee of £40. When I called them to ask them what was that about, the lady agent could not even tell me. She said it was tax for having hired a car a couple of months ago. Didn't make sense to me that Europcar bill their clients tax 8 weeks after the hire. Then the agent did not know what to say when i told her it made no sense that tax was charged 2 months after having rented and returned the car in perfect condition. After much calling them and digging, they finally told me that they charged my CC because of admin fee for processing a PCN I had received when I had rented their car. Seriously? Is it even legal that they keep their clients' credit card number? I have used them a few times, even when abroad I used them, I even sent my friends to hire from them. I am no longer their customer and I am also taking my friends with me. And now I will be telling the whole world what they do so people know the fraud they do. They have no right to keep clients' CC on file and take money out of their account whenever they feel like it and then tell you that they had to process a PCN therefore they charged your CC £40. I will never use europcar whether here in the UK or abroad and I will make sure no one I know uses them and of course, I will carry on spreading the word and their fraud so people know what to expect from them at anytime after having rented their car. BEWARE OF EUROPCAR, THEY WILL MESS UP YOUR CC. STAY AWAY
— claude • January 11, 2019My advice is not to use this company, they will rip you off every way they can, going through their Customer Service department is a nightmare and a complete waste of time. I rented a vehicle from their Exeter branch at the Airport on 7th December 18 for 3 days. I purchased the basic package online but after doing this I read their feedback which scared me so I cancelled the basic package and made a second booking for their premium package which states covers all extras including damage caused to vehicle. When I picked the vehicle up on the 7th December the male behind the counter gave me two forms and told me to sign both without explaining to me what they were. I read the 1st form which was my rental agreement which I was happy with so I signed it. When I read the second form I noticed it was for extras which I could choose but would cost me extra. I informed the male I did not need any of these extras as I had booked the premium package so he said fine just sign and print your name at the bottom to say you don't want any extras which I did. The vehicle was left back on Sunday 9th December as agreed filled with fuel and no damage caused to it. On the 12th December I noticed Europcar had taken a further payment from my credit card without my consent. I phoned the customers services and was told this was for the use of the drop box facility because I left the vehicle back on a Sunday and their office was not staffed on a Sunday. I challenged this as I was not told about this extra charge so I was told this would be passed on to someone else in the Customer service team. A number of days later I had to phone again and spoke to a different member who stated this extra charge was not for the drop box facility as I was told but for using the breakdown assistance when my vehicle broke down. I informed this member my vehicle did not break down so again I was informed this would have to be passed to someone else. The next day I received an email that this charge was not for my car breaking down but for an additional option of asking for breakdown assistance. Again I emailed Europcar back to state I did not ask nor order this option and I would like my money refunded. I was then emailed the second form which I had left blank as I did not want any of the extras but I noticed that this had now been filled in or I should say FORGED after I had left their office. I have emailed Europcar on a number of occasions to tell them that this form was filled in after I left their office, the two people with me and the CCTV in the office can prove this. They have emailed back to tell me that they can only go with what info they have, namely the forged form and their lying member of staff and refuse to do anything else to investigate this. To date they have not spoke to the two witnesses with me nor have they checked the CCTV. My advice would be DO NOT USE this company, they will rip you off and their Customer Service team are terrible and a waste of time trying to get in touch with them. I am not the first person nor will be the last to be ripped of by Europcar but I would like to prevent this from happening to others so that's why I am writing this feedback. I have now reported this fraud to the Police and Trading Standards and have been informed that Europcar have history for this as in June 2014 they were fined over 264 thousand dollars for unconscionable conduct and making false or misleading representations when charging customers for damage to hire vehicles. Also in June 2017 their England offices were raided by Police and Trading Standards due to a case which referred to the Serious Fraud Office due to accusations of overcharging customers for repairing damage to hire vehicles, something they do not want their customers to know about. You would think that a company with over 70 years of experience could do better. I think Europcar should change their uniform and give all their staff Balaclavas to wear, at least when they are robbing us of money they will look the part. If you have to use this company as a last resort my advice is read over all the paperwork first then use your phone to record what you say and what you sign (not that this will matter cause Europcar Customer Services will only believe what their staff tell them) then keep a close eye on your credit card watching out for further withdrawals from them. I am actually annoyed that I gave Europcar a 1 star rating, this is too good for them, only for the fact you cannot leave feedback without clicking on one of the stars, they don't deserve any. I will never use this company again, I would rather walk first than get a car from them. If Europcar have done something similar to you consider filling in the complaint on this link, its the financial Ombudsman Office who will look in to it and will refer it to Trading Standards https://help.financial-ombudsman.org.uk/help
— Ryan O • January 3, 2019Disappointed again with Europcar. Bristol Horfield branch. I’m a Privilege Elite VIP member though I never receive any benefits. On the whole Europcar are more expensive than their competitors but I have used this branch as they are close to my house. Booked my car on their app last week and turned up today at 9:50am to collect my car. The representative again said they could not give me any upgrade. The first car had lots of dents and wheel damage. It was also completely frosted up and therefore illegal and dangerous to drive. I asked the representative for some de-icer but they had none. He got a credit card out and started pathetically to clear the ice. A hire car company unable to de-ice a car! I asked for an alternative and this car was dirty and again frosted up. I had now wasted 40 minutes and had an appointment to give blood at Southmead Hospital at 10:45am. I asked the representative to get it sorted and got a taxi as I didn't want to be late. They called me a couple of hours later to say the car had now been cleaned. I have never written a review before but CANNOT recommend Europcar. I have just looked up and section 41D of the Road Traffic Act 1988 says it is a legal requirement to have a clear view of the road before you set off! You'll get points on your licence and a hefty fine. Worse still you won't see a pedestrian or cyclist and kill them. Motorists must clear snow and ice from every window of their car, according to The Highway Code.Rule 229 also dictates that drivers must: Demist and clear all mirrors Clean all lights Make sure their number plates are visible Europcar have not done this today. The expensive insurance they also sell you would be invalid If you get into a crash because you didn't properly clean your windows, the insurance company might find you at fault for 'neglecting to properly prepare your vehicle', My simple advice is to make sure your hire car is defrosted and avoid Europcar Bristol Horfield.
— Benjamin • December 14, 2018Just NEVER, NEVER, NEVER use this company. I had an appalling experience; under considerable duress I was forced to accept paying £299.88 of additional insurance which I absolutely did not want or need (I had insured independently). The rental agent, and the branch manager would not allow me to take the car until I had signed the contract for this additional payment. Subsequently, their "customer service" was worse than useless, refusing to believe that I was telling the truth about what happened. I believe the agent singled me as a target as I was alone, and had just come off a long flight; what is worse is that the branch manager colluded in this fraud. I also believe they knew that, because I had booked through an agency and not direct, I had no recourse to complain to the two agencies (EU and trade association) who regulate car hire companies. The most distasteful experience I have had in a very long time; it is not pleasant to be the victim of a con trick.
— Margaret • December 5, 2018Do not hire from Europcar! They have ripped me off for £625 worth of damage for a bumper scratch (passenger side) which was found upon returning a car at Dublin airport. The damage was not caused by me but the agent attempted to justify himself by highlight how easy it is to cause such damage without me realizing at the time. Funny how he walked straight to the area of damage when greeting us from his little cabin! Awful, criminal and all relevant authorities have been made aware of this disgraceful business model the company put into practice. AVOID! They should not be trading,.
— Michael • November 6, 2018Rented a car from Europcar with an illegal cracked windshield (cracked across the width of the screen) and told no alternative cars available. 9 weeks after the hire period Europcar sent a bill for 400euro for scratches which were already on the car when hired. Will never hire a car from Europcar again. (Tip...Hang onto your photos for proof of your hire car for at least 6 months in case the company decide to send a repair bill after several months and you need evidence)
— NoToEuropcar • October 4, 2018Europcar cheatting their clients - did not mention while online reservation about insurance which in fact the same amount as the rent amount. Did not inform on the docs properly and eventually charge you indicating that you missed something. It was first and definetely the last time of using this rent car provider. Be carefull and make a choice based on other people feedback! there are a lot of better local providers.
— Oleksandr • October 1, 2018Do not hire a vehicle from this company. We returned a car, they did not check on pickup or return and emailed that the rear bumper was damaged, we emailed back saying we had photos on pick up of damage. Got a debt collection letter 10 months later. Got in contact with Europcar and they now say it was a scratch on the side sill! They want £400 to fix it. Have, whilst being in contact with Europcar, received another debt letter with £80 extra interest. I am genuinely massively frustrated as we did not damage the rental car. This is a dispicable company, in fact dishonest, please do not allow this to happen to you. Read other reviews. Also since this has happened I have read (UK newspaper) that they have an open case with trading standards for exactly what is happening to us. Don't hire.
— Andrew • September 29, 2018Long queues at the height of summer season and the staff dealt with each customer as quick as possible. The insurance issue is one that continues to cause customers concern. Using reduce my excess eases this. Car was upgraded from original booking at no cost to me. Car was clean however difficult to spot small dents due to water marks. Hand back was the easiest I have ever had. Highly recommended.
— Edgey • August 16, 2018Arrived late at night, empty reception desk, very friendly staff, taken out to car (skoda fabia) car half filled with petrol (to be returned the same). No trouble with the car whilst on holiday. Returned 2 weeks later, young lady came out to car, checked petrol gauge, looked around car and off she went. Very easy, very smooth and very friendly. First time we have picked car up from airport. Very impressed.
— sonofwat • July 27, 2018Very very very bad!!!! We did not get the car we ordered and they did nothing to help us!!!! Very very very bad experience!!!!!!
— Europcarhater • July 1, 2018Europcar gave us a car lacking a fuel additive called “Ad Blue” that nearly stranded us on a remote highway, then scoffed at our request for roadside asaistance even though it was their fault for not checking the fluid. They also charged 400 Euros to repair a small scrape that could have been repaired for a fraction of the cost.
— Dwooj • June 26, 2018Generally their service was speedy and well done and the vehicle supplied was in very good condition. However there were two areas of their service which were inadequate. Firstly, they had not noted a large scratch on one of the (quite new) vehicle's doors . However there was no difficulty in having the agent add this to the hire form. Secondly, despite having received assurance by email from Europcar that they would provide "all the equipment required to drive the vehicle [in France]", namely a warning triangle, high visibility jacket(s) and breathalyser kit, these were not supplied.
— Clippertraveller • June 24, 2018Pretty poor service. Car was picked up in the dark and a pre-existing scratch not noticed. They knew it was there as the checker went straight to it on return. Would consider others in the future.
— Jules • June 19, 2018Aggressively tried to sell me upgrade and excess insurance. Tried to palm me off with car type I did not order. Then had to wait an hour for car type I had ordered.
— Maudsboy • June 17, 2018They were excellent and we paid an extra £5 each way to have the car delivered and collected from our home address. What a saving in time for us and very efficient. The car was as expected and only a couple of thousand miles on the clock
— Tumbleweed • June 7, 2018It was efficient, easy to deal with, but it was expensive, I thought, £200 for 2 days hire!
— Monty • June 5, 2018The booking process was really straight forward, the only downside was the location of the car at Vancouver, we had to get a shuttle the car hire office which was extremely busy, to collect our car.
— RobinMoss • June 1, 2018Good But no one available at drop off point at airport 11.30am
— Ed • May 12, 2018
Confusing advice from the local desk agent implying that I (and my two colleagues who also hired cars at the same time) had no insurance cover with the original booking, meant I bought extra insurance I didn’t need. I take some responsibility for my own ignorance and I’ll ensure that when I hire a car again I fully understand what I’m buying, but I won’t be using Europcar again.
— DTW • May 8, 2018I took out this insurance to cover all eventualities...but it did not cover the one 'eventuality' that I needed, last minute cancellation due to bad weather. I would have thought that this would not have been such an unusual occurrence as to not be included in an insurance policy. Please check every detail before booking with this company.
— Paul • May 7, 2018Quite quick to be dealt with at the office desk. I was given the option to upgrade to a bigger car for extra 60 euros, which I took. Car given had a fault on the dash which I couldn't make the ground staff understand about. So I ignored it and the warning sign went away. However it came on every time the car was started and caused some stress. It turned out that one of the parking sensors on the front bumper had broken. I should have been made aware of this! Returning the car was no problem.
— Gaetaboy • May 7, 2018Collecting the car was straightforward and I was delighted not only to be told that I was to receive an upgrade of car, but that my car was new to the fleet. It was spotless. I was pleased that I had already purchased insurance excess, as the excess offered at the airport was considerably more and I had the peace of mind that I had time to organise it and read the policy through at home instead of under the pressure of time at the collection point.
— Searching for the Sun • April 23, 2018Although there was nothing wrong with the car and the arrangements to pick up and drop off the car I was extremely annoyed that one of our drivers (our group hired three cars) had been badgered in to taking out unnecessary additional insurance from Europcar. Despite our protestations at having taken out insurance to protect our excess we were told we needed their insurance.
— Scottish Birder • April 20, 2018Still waiting for the catch! It was easy to book, no problem with the car hire company when I said I already had excess cover. I’ll definitely be using this service again!
— Julez • April 17, 2018We booked the basic model. On arrival at the hire desk we were issued to the keys to a much nicer car than expected. Car hat Sat nav and all the extras. Best thing was we were off on our travels within moments of arriving. Drop off was equally as swift.
— Wipeout • March 22, 2018Our car broke down while we were on holiday but Europcar came to our rescue. Hassle free and very friendly service. Would recommend.
— MK Pixie • March 18, 2018I ordered a small car for ease of driving and for economicality I was given a huge ford focus that drank petrol
— Mrsiwont be using europ again • March 12, 2018Car was ready and was the type advertised. ran smoothly. Very supportive at desk and clear directions. Was offered lift back to the terminal from the drop off point which was some distance away.
— JMR55 • March 12, 2018No problems Satnav was difficult to see because of the sunshine..not the fault of Europcar but worth considering a built in satnav.
— Leprechaun • March 1, 2018Helpful at the desk and accepted that I had bought the excess insurance beforehand. Very quick when dropping car off.
— Rick • February 26, 2018Arrived at Nice airport after a fantastic flight with British Airways. Queued up for hire car. Hot, bothered with a pile of family in tow. Received documents for car which showed previous bits of damage. Having read up on what can happen with hire vehicles I had taken out annual damage excess insurance (not with reduce my excess). I went to my Hyundai hire car, which was nearly new, and found that it was covered in bits of minor damage that I didn't want to be blamed for. Or pay for. Out came the iPad camera and I went round recording all damage. I refused to try and photograph beneath the vehicle, that ain't in my remit. I returned to the hire desk to complain but the young lady had disappeared. On advice from another hire desk I collected my hire vehicle but reported the extra damage to an operative at that area. She recorded all my found damage on the hire documents and off we went. I have heard nothing since. It is a pain to have to do this and am in two minds if I do it again(I am honest so I will) but I think that insurance companies need to get their act together to stop false claims by hire companies, it's not rocket science, it's a paper chase. This year I have upped my insurance protection to reduce my excess.co.uk because they seem to offer great uk based insurance. My son has also taken out annual insurance with them. We are all off to Cyprus soon and have 2 hire cars to collect. May be dark when we collect.......... Let you know what happens.... Grizzly.
— Grizzly • February 21, 2018Car provided has exposed electrics which caused shocks. Company refused to repair the fault, sellotaping card over it instead. Scandalous.
— LH • February 9, 2018The collection process was professional and efficient. The car was very clean with no damages which again made collecting and returning the car very easy and quick.
— Yoda • February 5, 2018Very efficient & friendly service. No complaints at all. Would happily recommend & use again.
— Nigel • January 25, 2018Struggled with getting the eurocar website to remember our details when we tried to do their pre hire check - in got annoyed so gave up . The staff at the airport tried ( it there job so we expected it ! ) to up grade us to a bigger four door car because our VW up only had two doors , would'nt have been as funny if she relised our VW UP was a four doors already 😂 !! The car had dents and scrapes but apparantly that normal in Barcelona but its a shame not all the one detailed on the hire sheet were in english so we has to guess what they referred to , no one checked to car with us but at least we had a spare wheel ! Returning the car more attention was payed to the dents but as there was no new one our excess was safe ! No cues and Good value when we booked through easyjet though !
— Mr V • January 20, 2018It needed tyres and lost front brakes on way home
— Dave • January 9, 2018The car I was given was a Fiat Panda. It was broken into twice on a 5 day trip. Police say it takes less than 3 seconds to pick the lock. I will not rent this vehicle again.
— Unlucky • January 9, 2018Very efficient on both ends. Quick and helpful and no up-selling or pressure.
— Al • January 8, 2018
Good car but not at airport.
— Pj G • January 5, 2018Good Service
— Davegur • January 3, 2018Easy and pleasant
— Em • December 30, 2017Told me the car was fine when I returned it later got a bill for damage. The bait and switch price I got was completely falls since they double the rate to include their insurance and do not allow any other insurance in their own they are just reputable and dishonest I would never hire their vehicles again.
— Tickedoff • December 24, 2017- — Verified reviewer • December 24, 2017
Great professional service, very friendly team
— SMEM • December 19, 2017Very friendly and efficient. Excellent service.
— HalvViking • December 14, 2017Very quick and straightforward process.
— JammyD • December 12, 2017Very reasonable price and free upgrade to very economical diesel car
— Moth • December 11, 2017Returned car after filling it 2 miles away in Horley. Was later charged over £100 for petrol. Emailed receipt but no reply. Unable to contact customer service. Crooks!
— Doug • December 4, 2017everything on time and efficient
— nicknak • November 28, 2017A very efficient, honest and helpful company. Car was new and in good condition. Great service.
— Johncas • November 28, 2017Unclear about charges, dishonest about accident damage
— pash217 • November 25, 2017efficient but dont like the extra charges that all the spanish car companies add on.
— buster • November 22, 2017Great nippy car - Vauxhall Corsa. Great at the price - £8.28 a day!!!
— Ricky K • November 20, 2017Quick and easy.
— Lou • November 12, 2017Low mileage car, clean and tidy. Fuel policy is to charge and supply a half tank of fuel, then bring back empty. Probably overcharged for fuel by a few pounds and difficult to return empty without running out. Otherwise a good experience.
— Lawson • November 12, 2017everything very easy, and ReduceMyExcess kept the already-reasonable price down while giving peace of mind.
— suzy • November 7, 2017My experience with Europcar was absolutely terrible. My wife and I booked a trip through Expedia and rented a car from Europcar and was supposed to pick it up from Norwich airport in England on Saturday Nov 21st 2017. We paid for the rental car in full before our trip through Expedia. We landed at Norwich airport at 5:00pm to find the Europcar closed. Which they were expecting us to arrive, but instead closed at 4:00pm. While at the airport we tried calling the customer service number for the corp office which was also closed. We spoke to customer service at the airport which they were not able to help us except point us to a taxi. We ended up getting a taxi which costed us £60.00 to take us to where we were staying. On Sunday Nov 22nd 2017 morning we called Europecar at the Norwich airport which was open and requested they bring a car to us. The person on the phone said it is against their policy to deliver a vehicle and that we would have to pick it up. We had to get a taxi back up to the airport which was another £60.00. When we got to the checkout desk and explained how unhappy we were the employee behind the counter didn’t offer any sort of apology or refund for being closed when we arrived. Instead he said the insurance that we purchased through Expedia wasn’t sufficient and that we need to purchase the advance insurance plan directly through them which costed us an extra £34.00 a day. Total was about £230.00 after all said and done. When we got home we contacted the Europcar customer service line and explained the entire situation and requested a refund on the 1 day we weren’t able to get the car as well as a full refund of the insurance we paid because that was an absolute lie the employee told us about the Expedia insurance. The customer service lady put in a case/ticket for us and sent us an email that she said we can reply to and send out taxi receipts to. I submitted the taxi receipt and have requested multiple times a status on our refund and have not heard a word from them since I submitted the case. I recommend no one use this company for anything. Every review site I have been to about Europcar shows nothing but very bad reviews. I wish I would have seen these review sites before I decided to rent a car from them because they are horrible.
— Jeff Fogel • November 6, 2017Car was as expected. Booking was easy but the car collection was quite lengthy. Return was quick & easy.
— Fat Paps • November 6, 2017
Good car, very clean, pickup and drop off totally trouble free
— Brian the Snail • November 3, 2017Fast efficient service, no hard sell to buy extra insurance.
— Gandalf • October 31, 2017Good car, friendly service, reasonable price.
— VickMw • October 31, 2017Good service at pickup and drop off fine.
— Peterts • October 30, 2017good customer service,no problem with collection or drop-off,new vehicle with good mileage and easy to follow intructions regarding controls,breakdown and accessories.
— marzyboy • October 26, 2017Good friendly staff Office clean with water dispenser and toilets. Location on the edge of town 2 km from train station. Get a taxi there the pavements are narrow and not the best for dragging cases.
— Azn Sheffield • October 22, 2017good efficient service
— Dave Bear • October 20, 2017Everything was fine except the two hour wait to get to the Europcar desk to pick up the car
— Almac • October 18, 2017All went smoothly and happy with the vehicle provided
— Boetard • October 13, 2017I Picked up the car with damage to the front wheel alloys and a scuffed bumper which were marked on the paper work.The tyre warning light came on after 15 mins - The front tyres were almost flat ! .I returned the car 4 days later. It had been parked in the hotel car park and on my parents driveway. The very stern and unfriendly member of staff spent a very long time outside looking over the car so I asked if there was a problem . She said I had scraped along the side of the car and the paint work was damaged.I HAD NOT. There was a small scuff mark on the rear wheel arch in line with the damage already on the front. It was so small I would have not have noticed it on a black car on a rainy day, parked in a narrow bay.The member of staff was very intimidating .My sister asked to see the manager,we contested the damage and complained about the way we were being treated. She then told me (and I quote) to" SHUT UP !! and let them get on with their job. I had taken a car and damaged it and I had to pay " Bearing in mind they are holding your 1300 euro deposit and had a flight to catch,I had to stand there and take it. They eventually said it would go down to wear and tear. An ipad was then shoved at me and I was told to sign a blank screen to say I had returned the keys. Both women just turned their backs and walked inside without a word. I have never been treated or spoken to in such a manner in my life and was very shaken and upset. I have reviewed Europcar on other sites but they have not been posted- It seems only the positive reviews get through !! Please- DO NOT GO NEAR EUROCAR AT KNOCK AIRPORT !!!
— Simmo • October 12, 2017Easy to order and pay online and great customer service
— Cpt chunk • October 10, 2017Great car, great price, great service ... couldn't ask for better!
— Bob • October 10, 2017Simple and cost effective. Well worth it
— Sammy • October 9, 2017Very friendly and helpful. Totally honest in pointing out minor damage to the car that already existed and how large new scratches could be without them trying to claim.
— dorset bugsy • October 8, 2017Car delivered to my house. It was clean and tidy. Met the specification I required. Was collected the next day after my booking finished. Great service
— Katharine932 • October 6, 2017A nice new car - pre-checkin made for a speedy start to the holiday
— Sofasurfin • October 5, 2017Very helpful & friendly staff at the counter
— SuperMac • October 4, 2017Good value & fair treatment
— Ianp • October 3, 2017Excellent service and vehicle as always, thank you.
— Stuart • October 3, 2017The service was fast, efficient and friendly. The pick up and drop off service was great too.
— Molloym00 • September 30, 2017
Quite a queue for the pick up (we arrived at 22.30, so only one member of staff) but pleasantly suprised to have been up-graded from a small two door to a four dour at no extra cost. Efficient hand over. The car was fine - except for a couple of small niggles: 1)Could not get good reception on the radio (eventually resolved when i found the unattached arial tucked into the passenber side ddor storage and attached it) 2) The head lamp beam were adjusted far too low - again eventually adjusted when i was able to find the correct toggle - but a dangerouse and unnecessary start. It's difficult enough adjusting to the basics of a different car that you are not sused to driving - without having to mind the details! However, the staff were pleasant and the overall experience was good and reasonably priced.
— JB • September 25, 2017Friendly staff. Easy collection and return.
— Mick • September 19, 2017No better no worse than others probably.
— Keith • September 19, 2017Pick up from Europcar was good. no queues and no hard sell of extras. Accepted that i had excess cover. However return no quite so efficient and required additional staff at a busy time.
— JB • September 17, 2017Car was clean and well presented, there was no one at the collection point as promised on pickup, so althoughhte car was generally mark free, I took photos of one 2x2mm paint chip on the bumper as evidence. On return the operative wandered round the car at a distance of 6 foot and without looking proclaimed the chip was fresh and my fault. After a debate, I produced the evidence and then the he said the chip was not fresh..... paperwork then marked as car returned ok. As the car was now dirty from a heavy rain shower, he couldn't have seen the chip from a distance of 6 feet. I e used europcar every time I've been to jersey as they have on airport collection. If this is how they want to treat a repeat client, I will use hertz from now on.
— Steve • September 17, 2017Good car hassle free
— Chris P • September 14, 2017Check in was very slow, although efficiently organised Return was very quick and efficient
— Gerbilsmith • September 13, 2017Only gave 3/4 tank of fuel so a bit of a pain to refill to that level without overfilling.
— Stej • September 12, 2017No problems
— Tim D • September 12, 2017Quick reception and helpful staff. Fast checkout.
— GeeJay • September 9, 2017So quick and easy, I picked the car up in around 5 minutes no hassle. With the safety of knowing I had reduce my excess
— Jonesy • September 9, 2017Great service and price
— AndyOC • September 8, 2017Everything went smoot, quick pick up and drop off. Car nearly new and clean. Not the cheapest but they accept debit card payment at pick up time.
— SAB • September 6, 2017Clean car, honest. Not the cheapest, make sure you reserve early on-line. On the day rentals are very expensive
— Blusq • September 6, 2017No fuss car hire.
— Nick • September 5, 2017Easy experience booking, quick pick up and drop off, and car was the perfect size and good fuel economy for a long journey.
— Matt • September 4, 2017Excellent price & policy covers everything we would need. Fortunately we didn't have to use them but all round good service.
— Mossy • September 3, 2017Quick, easy service both collection and return. Happy with car.
— Sonny • September 1, 2017Almost new car and polite staff
— Dani • August 31, 2017Car in good condition. No quibbles about damage (there was none). Pointing this out because some reviews say that hirers sometimes 'find' damage that was pre-existing.
— DW • August 31, 2017
It's always good to know that you have that extra cover at a reasonable price
— Spiced • August 31, 2017Great car, speedy system for returning it. Friendly staff. BUT..... absolutely appalling process for collecting it. Took over an hour to get to the front of the queue to get the keys, even though I'd prebooked the car. All the other companies had dealt with their queues (that were initially just as long) way before we got to the front of the system. We had to give two separate people all the same details that we had previously entered onto the online system at booking. One of them just copied them down onto paper so that, thirty minutes later, we could pass the piece of paper on to the next person. When we finally collected the car, it had two very visible marks that were not on the damage details on the contract, so we had to queue again to get them marked. DO NOT HIRE FROM THIS COMPANY if you want an efficient system. Shocking.
— timinwinchester • August 30, 2017All went well. I am just dropping a couple of grades because to pick the car up at Waterloo Europcar office I had to wait for more than 1 hour.
— Dobro • August 30, 2017Collection of car was very convenient and straightforward. Could have done with better directions for drop-off at Malpensa Airport. Just told to go to Arrivals but it wasn't easy to find. Also, told about a garage to go to to fill up but it was on the other side of the road. Fortunately we did pass one on our side.
— Rhys • August 30, 2017Great car, speedy system for returning it. Friendly staff. BUT..... absolutely appalling process for collecting it. Took over an hour to get to the front of the queue to get the keys, even though I'd prebooked the car. All the other companies had dealt with their queues (that were initially just as long) way before we got to the front of the system. We had to give two separate people all the same details that we had previously entered onto the online system at booking. One of them just copied them down onto paper so that, thirty minutes later, we could pass the piece of paper on to the next person. When we finally collected the car, it had two very visible marks that were not on the damage details on the contract, so we had to queue again to get them marked. DO NOT HIRE FROM THIS COMPANY if you want an efficient system. Shocking.
— timinwinchester • August 30, 2017Good value
— Bouche • August 29, 2017Good and quick insurance ...
— Anup • August 29, 2017Good service and reasonable pricing.
— Aravind R • August 29, 2017Had a plain puncture in a Mercedes that has no spare tire, it took literally one and a half hours of waiting on the phone, being transferred from one clueless rep to another, even more clueless, and full 6 hours for help to arrive. A replacement car was delivered almost 24 hours, so we spent 6 hours waiting with no food or toilet, and lost a full day of our vacation. The original reservation was for a Volvo. V40 estate wagon. The replacement, an Octavia sedan. Nobody at Europcar even bothered to apologise or compensate us in any form. Good bye Europcar. Never again for me, or anybody that would listen to me.
— Gz • August 29, 2017They tried to charge us for extra insurance to go into the Republic of Ireland even though we'd asked for this at the original quote
— Ja • August 26, 2017Very good service. The car was what we ordered and was ready for pick up. Staff helpful and friendly. I unfortunately had an accident during the hire period but Europcar were brilliant in sorting out the problem. Would definitely use this company again.
— Jilley B • August 26, 2017Fine - no problems
— John • August 26, 2017Paperwork & collection very easy - return at Bari is to the same place. No problems with hire process or car.
— PaulF • August 24, 2017Pleasant and helpful counter staff when picking the car up. Quick and smooth transition to picking the car up and getting on the road. Fiat 500X, excellent condition and really nice family car for the money. Easy drop off, just dropped keys in letterbox. Would highly recommend Europcar at Newcastle Airport.
— Phil W • August 23, 2017Was ok. salesman at the desk was a little smarmy - shook my husbands hand but pretty much ignored me. Tried the hard sell on excess waiver even after we explained several times that we had purchased a separate excess waiver. He did persuade us to upgrade the car as the one he suggested was supposed to have a satnav included. We realised once we were out of london that this did not work - on the silly fancy control panel it was grayed out and we couldnt work it so had to rely on google maps on our phones. Will contact Europcar to complain about this but not holding out any hope of refund for the upgrade... Also my husband was told he needed to clean the car on returning it or pay a valeting fee. He went to find the cleaning place but that was closed and was told when he got back not to worry about it. So while that was nice to not be charged the valeting fee (need to double check credit card has not been charged a fee) it wasted another hour after a 7 hour drive back from Cornwall. Having said that though, the car was good. And these sorts of attempts to squeeze more out of customers at pick-up and drop-off seem to be part of car rental. So Europcar are just doing the same as other car hire companies.
— KayTea • August 23, 2017Excellent service. Reduced rate on booking through airline so already good value for money. Easy to find and online check-in before travel so pickup simple and fast. Return admin just as quick and straightforward. 100% hassle free experience
— AndyD • August 23, 2017I was spoken to by the receptionist like a naughty scoolboy, and 'lectured' to when she delivered the terms and conditions. Tye car was 2 years old, with a lot of scuffs dents and scratches. It was also not well prepared, with dirty wheels. All in all, not a great experience.
— Andoo • August 21, 2017Our car was upgraded from a basic Ford Focus to a brand new Volvo V40 which was a delight to drive. The collection and return couldn't have been more straightforward and the customer service was excellent. All this at the most competitive price I could find.
— AndyB • August 21, 2017Great service. No problems at all. We took out basic protection and car hire excess insurance with a different company.
— Ellen • August 18, 2017All good
— Elzeard • August 17, 2017
Pickup was very efficient, the airport terminal desk has a queueing system based on booking recognition. No charge was made for an extra driver. The car was in a nearby multi storey and was a close equivalent to the model booked. Drop off was as described, easy to find, prompt service and acceptance. All in all, very good
— Mike the Pedant • August 15, 2017No problems at all, super easy service.
— Richard • August 14, 2017Excellent website, very clear and easy to understand; right from picking a car category and through to payment, making it a rewarding and reassuring experience.
— Wiff • August 14, 2017Having pre-booked, processing for collection and return was smooth, perhaps a little lengthy. So all in all a good experience.
— Nicholas • August 14, 2017Hassle free. Helpful with local speed limits etc
— Pipsqueak • August 11, 2017Quick service at the desk to collet keys, car was clean and exactly as advertised. No problems when dropping the car off. Would recommend.
— Trouty • August 9, 2017Excellent value, car was brand new,customer services were very friendly and helpful, highly recommended.
— Slimmersaz • August 9, 2017Easy booking online, nice new well equipped car, prompt polite service on collection and return..booked through easyJet which got us a better price.
— Hawkeye • August 8, 2017Initially told no car available but booked Ok online. On collection was offered lower grade car than had booked, but was not a problem. Staff were friendly and helpful, and car performed well.
— OneAmigo • August 8, 2017The car's fuel gauge showed under the half tank of petrol that the pick-up document indicated. Europcar did top up the level for us but its very disappointing as we paid £30.45 for the petrol and that amount of fuel should have clearly given a much higher reading on the cars dash.
— MikeeB • August 7, 2017Car hire was relatively straightforward. Note that ALL car rentals are a shuttle ride away from Dublin airport.
— Dave B • August 4, 2017Luckily I did not need to use the insurance but glad I took out the policy for my own piece of mind.
— Bomber 22 • August 4, 2017car was a bit grubby, but fast service due to being a "valued" customer or whatever the term is!
— plancky • August 3, 2017Europcar and most major car hire company pick up points were, although on the airport complex, remote - quite a walk from the airport and unsignposted. Actually obtaining the car from Europcar was straightforward, the car had numerous scratches someof which were noted and we amended their paperwork to include the ones which weren't recorded. Dropping off the car straightforward and trouble free. The car was required to b. Returned with a full tank of fuel.
— Bri • August 3, 2017We were advised that the car hire company was AT the airport. In fact, it is about 250 yards AWAY FROM the airport terminal entrance. Not a massive difference, but when you have heavy luggage at the end of a long day of travelling, that distance seemed a lot further! We took a case trolley from the airport, but then had to return it afterwards. Having said all that, the process of sorting out the hire car was quite prompt and straightforward, and we were soon on our way to our accommodation in Kefalonia.
— Doodle • August 1, 2017Good service they where training that day and made an error with the booking but upgraded us to a better car due to the length of time waiting.
— highlandgirl • July 29, 2017Excellent service car clean and ready and waiting plenty of members of staff on hand for help
— Nick6021 • July 22, 2017Like most car rental operations, Europcar are, generally, a slick and efficient operation. Also like most, they are happy to give you a deal, then try and add on additional "services / costs". But the insurance excess charges, are, in my opinion - a racket. I used "Reduce my excess" for the 1st time, this week. It was very easy to purchase, on line, at a significant saving - compared to Europcar. Of course you don't necessarily know what you've got until you need it, however, for some peace of mind I was happy to have the cover, and will use this product again.
— upindoune • July 22, 2017- — Verified reviewer • July 22, 2017
I hire about 8 times a year this company has been middle of the road convenient for me. They do not always have the car you paid for an alternative is provided which does not always meet your requirement. It is imperative you check your hire car great care is needed, check the wheels for damaged rims and tyres, all four corners for damage to body work, sides for scratches, my last car had a bad scratch on the bonnet, wing mirrors damaged remember we are not talking major damage, this nicks and scratches
— Richard • July 21, 2017
CHECK YOUR CAR. 4 DAMAGE AREAS WERE NOTED ON PAPERWORK. FOUND 5 MORE AND HAD THEM AGREED AT CAR HIRE EUROPA EXIT. CHECK INTERIOR TOO. SO NEXT CUSTOMER THERE WOULD BE 9 DAMAGES ON PAPERWORK...
— TROUT1602 • July 20, 2017Relatively simple procedure at collection although I'm not sure a Vauxhall Mokka is really that similar to a Skoda Octavia "or similar" (which we booked). However, after huge delays and landing at the wrong airport initially due to problems at Gatwick, we were in no mood to be delayed any further and with a 7 month old baby we just wanted to get on to our destination. The car itself was fine and staff were good but we could in hindsight, have done with a bigger saloon with a more spacious boot and more room for 4 adults and a baby. The Vauxhall was tight to say the least. All in all, would probably try a company next time that guarantees what you book is what you get as one of the other companies in the car hire pick up area definitely advertised this.
— Travellers • July 20, 2017Car was nice and clean, paperwork went smoothly and the return process was quick and without hassle.
— Zolisa • July 20, 2017Booked car online, through Thomson, prior to arrival in resort for delivery to our hotel. Received phone call on morning of delivery to confirm that they would bring car slightly earlier and was this OK. Cannot fault Europcar in anyway service was excellent and process went very smoothly. Based on this experience I'd have no hesitation in using them again or recommending.
— Great Lady Driver! • July 20, 2017Collecting the car was good. When we returned the car there was no one in the car park to speak to so we went to the rental desk and advised the agent that A warning had been continually showing "tyre pressure monitor malfunction". He was totally disinterested and said modern cars often show false warning lights; first time I have experienced this. I checked tyre pressures very alternate day in case there was a slow puncture but pressure always OK. I assume that the car went out with the error still showing the warning light.
— Essex • July 20, 2017Watch out for the Europcar representative to pick you up in the arrivals hall, short drive to the office, smooth process, car returned without a hitch. Friendly staff. Recommend downloading Navmii Greece app, works very well as satnav on your phone.
— Papi72 • July 19, 2017Cheapest car hire vailable
— Arif • July 17, 2017It was a really easy and straightforward process. Car was waiting for us and we were given the keys and away we went. Dropping it off was just as easy - took it back to the airport on the day of departure and handed the keys over.
— kayleigh39 • July 15, 2017Car was good. To and from airport-Europcar reception very easy indeed. Was mistakenly charged 40 Euros for driving into Northern Ireland, which annoyed me, but they refunded pretty quickly.
— eddie588 • July 15, 2017The price was good and according to the website, it was 'on airport'....yes it was but not at the terminal I was flying into! By the time we transferred to the other terminal, queued up, paid for the extra cleaning charge, turned down the additional insurance because we had reducemyexcess insurance, got our car keys and got to the correct car park to pick it up we were exhausted. Oh, not forgetting the additional 50 Euro to be able to drive in Monaco and Italy as well as France! We were told to check the vehicle for damage and to take photos of any scratches etc to prove it was done prior to our rental. It was dark in the car park and there was just one car in the Europecar parking area - and it had definitely seen better days! I took 48 photographs of the damage to every panel on this vehicle and of the soil in the boot - so much for having to pay a cleaning fee! Don't get me wrong, the car itself was great to drive and very roomy, but it had already taken 90 mins to actually get hold of the keys and the thought of adding another 30 mins or so to tell a member of staff how damaged the car was. Despite having the reducemyexcess insurance, there was no way I was going to pay for ANY of the damage to this car so every single was blemish was snapped on my phone and my husband's tablet (so a total of 96 photos!!) On returning the vehicle to the rental car area, the male attendant whistled when he saw the bodywork on this vehicle.....until I showed him the photos. He rolled his eyes, said "Mon Dieu" and waved us through. Needless to say, it did not cost me, or reducemyexcess to return this damaged car. **ALWAYS TAKE TIME TO CHECK THE VEHICLE AND TAKE LOADS OF PHOTOS** I just wish I'd challenged them about charging me a cleaning fee when to car had so obviously not been cleaned...........
— Maggi • July 11, 2017I was in an accident with my hire car and it was impossible to get my deposit back from this company - the accident was not my fault. However, I eventually got my deposit back after many months. Dreadful company.
— hez • July 11, 2017Great
— Patrick • July 10, 2017Excellent service, car was waiting for me, it was a sparkling clean nearly brand new mokka,they even offered a choice, I booked online, I only had to show driving licence and sign a form, a quick tour of all controls and off I went, it was just as easy to take it back.
— tinatwo72 • July 10, 2017As well as the hire itself being good value for money, the process of collection and return was very efficient and trouble-free. Car collected and returned just over the road from terminal building, so very convenient.
— Irrelohe • July 10, 2017This was the best car hire experience that we have ever had any where in the world. The lady at the airport in Faro was so friendly and helpful she even went through the car's controls showed me the spare and jack etc. Similarly it was good on fuel and did everything we wanted it to do. Thank you very much to Europcar as we would not have been able to complete our trip without them.
— ShaneC • July 10, 2017Fast efficient no hassle car hit at competitive prices. Very clean car
— Damo • July 7, 2017Efficient and helpful.
— Senior • July 7, 2017Quick and friendly hand-over. Car virtually brand new, clean and fully equipped. Half tank of petrol was sufficient for our 4 day stay. Drop-off at airport was equally quick and hassle-free. Car hire was free with our hotel - only had to pay for insurance and petrol - £67 for 4 days.
— PW • July 6, 2017Reasonably priced, although still had to pay extra to allow us to take the car across the border into Southern Ireland .
— JimmyG • July 4, 2017Made mistake in bil and we have been waiting for over 4 months to get the money back
— Kevin • July 4, 2017
Food service throughout.
— Susse • July 4, 2017Straightforward transaction, hassle free. We've used this company in the past and have never yet experienced any problems,
— MGMan • July 3, 2017Arrived at Avignon TGV to find everyone on the train had hired from Europcar (frankly, the cheapest option). The queue was out the door and into the near-40 degree sun. The staff handed out water and tried to work fast (though made errors on check in and damage report). On the plus side: being at the back of the queue meant a free upgrade to a bigger car with GPS.
— JR • July 1, 2017Great car, great service. Thank you.
— SC • July 1, 2017Took over an hour of waiting before being able to collect the pre-booked car. Yes it was busy, but at least 5-10 mins wasted with every client trying to convince pre-bookers to upgrade both the car and level of insurance taken, if this wasn't done then would have been a straight through process. I advised that I'd taken comprehensive insurance separately and was told I should still take at least their minimum ( at another 9 euros per day) and breakdown cover at another 3 per day, or I could end up paying thousands of euros up front and my "other" insurance might not pay up. Another family taking 2 pre-booked cars had one woman in tears because they'd been convinced to take additional insurance at a total cost of over 260 euros which they hadn't been expecting, and were struggling to find who would put the extra on their credit card. Drop off was much easier, took 5 mins and pleasant guy checked th car in and confirmed nothing extra to pay.
— Moosmum • June 29, 2017Spot on. Staff were brilliant, really friendly and helpful. Transaction went through very smoothly and car was perfect.
— welshlady1979 • June 28, 2017Very good service
— dink • June 28, 2017Long wait,as always ,to pickup the car. Lack of advice when we then found the car as to basic mechanics, like re-fueling.car was near new,clean and no problem until our return when smoke started coming out from under the bonnet. Mentioned on return, return inspection was fine and all completed quickly.
— Gosyman • June 27, 2017New set up at Glasgow Airport, pretty impressive,my pick went smoothly.
— Jamdons • June 27, 2017Easy pick up, they actually upgraded the car to an auto. Dropped off at airport, guy came to quickly check it, all ok. Picked up with fuel tank full returned full.
— GillyH • June 26, 2017The staff at Europcar Exeter Central were very helpful. Service was good.
— Hbird • June 26, 2017No problems with car or insurance.
— Mike G • June 26, 2017Car drove into rear of car while stationary at traffic lights. Driver followed me around corner to take details but then drove off. Very small paint scratches to rear number. Hire company billed me huge amount for damage. ReduceMyExcess reimbursed me quickly and easily.
— Nick • June 24, 2017I have used car hire insurance for many years and would not hire a car without it.
— Toby • June 24, 2017We scratched rear passenger door and part of wing on gatepost. Europcar charged insurer nearly £600 but provided no photographic evidence. Fishy.
— Bert • June 24, 2017Took the cover for peace of mind but didn't need to make any claim.
— Colin • June 24, 2017Used Europcar before and they are OK. Contacted their Rimini office and arranged delivery of car to our hotel without any fuss. Car was delivered promptly.
— Pietro • June 24, 2017easy process
— KP • June 24, 2017Car given to us was far too small (Fiat Panda) for a family of 4 but they did upgrade us to a Polo when we complained. Apart from that, the service was good.
— Stevo • June 24, 2017Excellent service every time fast and efficient
— Nfs • June 24, 2017
Always smart clean cars for rental. Located in the airport arrivals with cars on site,no rides Ina mini bus to collect your car.
— Robbo • June 24, 201790 Minute wait to collect the car at airport - no apology and only explaination was we have had a busy morning!! Horrendous customer service.
— LMcP • June 23, 2017Initially excellent on the airport concourse as I had prebooked but the service desk in the car park had a big queue and took a long time (at least half an hour). Once at the car we realised it was a manual not the automatic I had booked but they sorted their mistake out in under 2 minutes.
— Guy • June 23, 2017They tried to say we had damaged the car when we had not. Their report contradictory in one part it said damage was on one side and the photo showed the same on the other side. We had pictures of the car at the airport to show the damage was already on the car. Always take pictures before you drive off.
— Adele • June 23, 2017Had to wait 45 minutes to pick up the car. It has massive queues all summer - Enterprise is also at Waverley Station and has no queues.
— Alistair • June 23, 2017The process for collecting/signing for the car is not clear at Pisa. You need to take a "deli" ticket but there are two companies using one ticket machine making it unclear - I took a ticket and waited only to find I had the incorrect one and needed to wait the same amount of time again. The car was damaged and - The car broke down twice due to the battery not being connected correctly (resolved quickly but could have been bad if someone who didn't know anything about cars was caught) On return the person checking in tried to say that a damaged light was my fault! Fortunately I had taken imaged on my camera so was able to validate it was not me! Not the best experiennce
— Eric • June 23, 2017Good service until I returned a car which had literally only been on my drive or parked at work and a scratch was found. I had collected the car when it was raining but hadn't spotted the scratch on a quick walk round the vehicle. I very much suspect it was already present. They charged me £400 for a scratch to be repaired. Someone at work had a scratch repaired for £50 so I'm sure they ripped me off.
— Small car lover • June 23, 2017Great to be able to show my excess cover and not have to pay a one time payment which was more than my whole year payment from ReducemyExcess for the whole family.
— Journeyman • June 23, 2017Friendly service with good English, car clean & instructions clear, not too long a queue
— Sue a • June 23, 2017Europcar usually works all right. They can be disorganized, but if you let them realise they were messing up your journey they do try to work out a solution. It is a must to get the direct number of the branch you are hiring from, their central number is useless.
— dorc • June 23, 2017Great firm, helpful, friendly and professional staff.
— tinytoes • June 23, 2017Great service, easy pick up and drop off, good quality small car.
— Jongo • June 23, 2017Europcar charged me £250 for a tiny scratch to one of the doors, which was probably from a stone on the road. Reduce my excess refunded me the full amount in a short space of time. Highly recommended and will definitely use again.
— Angelo • June 23, 2017A 10 minute walk with suitcases from Terminal to the separate car hire terminal. Pre booked reservation with discounted rate, quickly processed, car park just across the road, clean almost new car in excellent condition. Return and handover smartly and efficiently achieved with friendly staff. Would recommend Europcar on this experience. Note: Used "Reducemyexcess.co.uk" for full insurance cover - not the expensive Europcar insurance.
— MrMike • June 23, 2017Clean, low mileage car. Competitive pricing. Ease and efficiency of pick-up and drop-off, BUT the car hire centre (for all car rentals) is an 800 metre walk from the air terminal - there is a shuttle bus but this is overwhelmed at busy times meaning that walking and hauling cases is the only option. Europcar staff friendly and engaging. Recommended.
— Biggles • June 23, 2017
