Hertz
Customer reviews for Hertz
Booked with a real person on the phone who handled the call well and called back when confirmed. Out of hours pickup was easy and quick. There was no attempt to sell additional CDW insurance. Drop off was straightforward and quick.
— Will P • June 26, 2026Collected the car in the City and as a Gold member (free membership) it was there waiting, no filling out forms or going through the chicken run of full to full, insurance upgrade etc. Bar code scanned through exit and we were out within 5 minutes of arriving. Dropped car back at Boston Airport and they have a special arrival bay. Car is scanned on arrival with representatives who greet you in car park, mileage taken and receipt printed. It took us longer to unload our bags than check the car back in. Straight to courtesy bus to take us to the terminal. Easy, efficient, great service and above all new, clean and well maintained cars. Excellent 5*
— Katmandu • May 19, 2026Hertz at London City Airport is the desk that we go to. Even though lately the waiting time has increased close to half hour, we still prefer them. We always end up upgrading, our choice. And they have always give us discounts and favors. From a manual, we end up driving a Mercedes GLC220 - 4 days for £200, when it is £200 per day. A small scratch on the rim, don't worry about it! They are more likely to say Thanks for your business. I recommend them.
— rmcln • May 19, 2026Very friendly and helpful staff. Will always try to upgrade regular hirers if they can
— Bernard • May 19, 2026everything was great, very easy pick-up process, staff were really helpful, car was perfect, and car return was amazing, the staff even dropped us off by the terminal as it was raining, thank you very much, will definitely go with Hertz again next time!
— Andrew H • December 13, 2025Relatively poor service on piack up. Rushed and did not have a porper opportu ity to exmaine the car for defects. Defects listing only emailed to me, im;ossible to review in a dark car park
— geoffb22 • November 6, 2025Excellent service. We booked a compact SUV and were given a Buick Encore. Super car to drive. Very friendly service at the collection desk. No fuss but left feeling appreciated and supported! 10/10
— Susie6619 • October 28, 2025I cannot get to speak to a human being and this is very frustrating. There is no way to contact anyone if needed urgently
— Charlie • October 4, 2025I cannot get to speak to a human being and this is very frustrating. There is no way to contact anyone if needed urgently
— Charlie • October 4, 2025Generally good performance, clear instructions. Slight delay on return as booth was temporarily unmanned
— Traveller • September 22, 2025Very friendly and efficient staff for picking up and dropping the car off
— Wayne • September 19, 2025Worked well. Pick up a bit slow
— Sid • September 11, 2025Good but car was damaged and a bit dirty on collection
— Rob • September 4, 2025I have always found Hertz an excellent car hire company in the past. However, on arrival there was an exceptionally long wait to be seen and collect the car. Additionally whilst on holiday I had a fall which resulted in me having a broken leg and being put into plaster. I called Hertz and asked for them to come and collect the car from my villa. I was informed that they have no collection service. Nevertheless, I was fortunate to have a friend that was able to go on the insurance to drive the car back to Hertz’s office.
— Tash • August 31, 2025All went well with the hire process and the car.
— Helene • August 30, 2025Really easy collection point, just a few mins walk from the terminal. Took a while to collect the car, but was a new Mokka the chap on the desk was very helpful, running through all the paperwork with me, then when my husband joined us, he refused to talk to me and spoke only to my husband!
— SC • August 30, 2025Excellent in all aspects
— Richardo • August 24, 2025Easy to book and deal with
— Kitty • August 24, 2025Quick and efficient
— Seamus • August 21, 2025We were forced to accept an Electric Vehicle after booking a conventional car. Whilst the car was a pleasure to drive, the charging infrastructure is not up to the job. Our last day was ruined due to wasting approximately 3 hours trying to find a charging point that worked with our rental car. We were not alone, everyone we met at various charging points were having the same issue. Hertz/e-motum thank you for wasting our last days holiday.
— Robot • August 19, 2025
We were forced to accept an Electric Vehicle after booking a conventional car. Whilst the car was a pleasure to drive, the charging infrastructure is not up to the job. Our last day was ruined due to wasting approximately 3 hours trying to find a charging point that worked with our rental car. We were not alone, everyone we met at various charging points were having the same issue. Hertz/e-motum thank you for wasting our last days holiday.
— Robot • August 19, 2025Car hire person stayed beyond closing time for me to collect car because flight was late
— GWH • August 13, 2025Very good service and a good model of car provided which was spotlessly clean.
— LC • August 7, 2025Decent car and thankfully not a deal where they try and pull a fast one at the airport by saying they only have a smaller car available. The drop off was ok but took a few days for them to confirm all was fine with the car when it had been returned. That waiting gap isn’t great when you’ve left the country and expect the company to fine you for having a bit of mud on the wheel but all fine this time.
— Viking • August 7, 2025Fast, friendly, helpful
— Cary • August 2, 2025Reasonable price for a great car. However, the reason for an 8 rather than a 10, is that the automatic pickup didn’t work well for me. The machine wasn’t able to ‘read’ my U.K. licence and I had to call the Hertz. The guy I spoke to was extremely helpful and sorted everything out, but it had taken over 30 minutes to get through, which meant that we only drove away over an hour after we got there - lost time that no one wants when you have holiday plans. The car was nice to drive and the return process (in the same machine) was quick and easy at you just scan the chip attached to the key.
— Mia • July 30, 2025Very easy pick up and drop off. Helpful, cheerful staff. Car was new and spacious.
— Dabsy • July 28, 2025Effective top quality service Polite and knowledgeable staff Great upgrade
— CL • July 27, 2025Nice car, efficient collection and return
— Joff • July 26, 2025Efficient
— Me • July 24, 2025I was allocated the most damaged car that I have ever seen from a rental company. When I collected the car I asked at the desk about returning it not to the airport but to a city centre location and was told that it was “ no problem and that I’d be charged between Euro10-15 for dropping it off at a different centre to where I had collected it. In the event I was charged £39 because I was supposed to have notified the company about the different drop off.
— Famous • July 6, 2025A new car in excellent condition. Online checkin making collection quicker. Return very easy.
— Mark D • July 1, 2025Friendly staff and good communication
— Gerry B • June 29, 2025Used the Gold service. Was picked up promptly by very helpful bus driver at T2 and taken to Hertz depot where I simply had to go to car and after checking out through security was on my way. Simple, very quick and the car was in very good condition.
— IJA • June 25, 2025Hertz provide an efficient and reliable service.
— Vanessa • June 25, 2025Good value car hire. Car was better than expected. Staff at branch polite and helpful.
— John • June 17, 2025Average experience.
— Poor Communication Company • June 12, 2025Good excellent service from Hertz local team when picking up car. Car had a few bumps and scratches. Not a problem, but what do you expect in Italy!!
— Mp16 • May 25, 2025Car good but problems on return. “Service” charge on fuel top up and small damage not explained or justified.
— YP • May 23, 2025Very friendly service, car provided was in pristine condition both inside and out.
— Dave - UK • May 13, 2025
€1,500 surprise deposit on arrival that was taken twice locked up our credit card for the week! “Clean” car had an unrecorded large dent in the passenger door. Roof of cabriolet jammed on first night! Emergency numbers were hit and miss! Not the best experience…and we don’t know if the deposits will be released yet!
— Toves • May 12, 2025€1,500 surprise deposit on arrival that was taken twice locked up our credit card for the week! “Clean” car had an unrecorded large dent in the passenger door. Roof of cabriolet jammed on first night! Emergency numbers were hit and miss! Not the best experience…and we don’t know if the deposits will be released yet!
— Toves • May 12, 2025Told me I needed a bigger car, even after I confirmed it was only me. Told me I needed more insurance. Told me gas prices were $6 a gallon and I should purchase a full tank. Shameless blatant upselling and lies! Found car to have hood open on pickup. Nobody nearby to offer any help, but luckily I did not need it.
— MadMax67 • May 10, 2025Very good value. Car had quite a number of scratches and marks when collecting, so had to do a very thorough check and reported a number of additional marks that were not on the original paperwork. This took a bit of time to complete prior to starting the hire. Had a reasonable wait prior to being served despite there being no queue when collecting the car. The car itself was fine and no issues returning
— Andy • May 7, 2025Helpful and patient.
— Philip • May 5, 2025Smooth process from booking to pickup and return. quality of the car and cleanliness is excellent
— DCH • April 11, 2025Car was handed over with a tyre that set off an alarm after a short while after collecting it. We rang Hertz but they wanted us to bring it back to the office with a possible defective tyre! After inflating it, the pressure stayed the same all weekend. Also damage to door trim noticed that wasn't on the damage report. This made me suspicious that a proper pre hire inspection hadn't been done. Worried what else could have been missed. Fuel gauge had a known defect, but I wasn't informed of this until I raised it with the office staff. Overall, I wasn't impressed with the standards displayed by Hertz.
— Chipmunk • March 24, 2025Quick access to car, process was quick. They found a scratch on the car after we left so will need your services later to claim excess back
— Ali • July 20, 2024Suprised that Hertz had a decent deal over the other car hire companies in Tenerife. Comparable price and no queue at the airport.
— TPB • July 11, 2024Excellent straight forward system. Nice clean car. Staff at airport really nice. Will hire from them again. 5 star
— Little Mama • June 30, 2024Superb. Exactly what you would expect from the brand. Well Prepared car, no hidden costs. Superb
— Streetacus • June 27, 2024Efficient car checkout with great information. Returning car was effortless and a member of staff immediately available to check for any problems. Car inspected and given all clear within 5 minutes leving me plenty of time to check in for my return flight. All staff very courteous.
— Rod • June 24, 2024Very efficient service. Friendly staff. Easy procedure.
— Worry free foreign travel • June 20, 2024Quick service on arrival, we got a better car than we expected, for a very reasonable price. Had no issues on returning it.
— Andi • June 3, 2024Fantastic experience from start to finish. We weren’t forced/encouraged into any additional insurance (it was offered), and we felt that the staff were kind and helpful. The car was well maintained and worked perfectly - we were even upgraded to a hybrid. Return was easy and simple - they checked the car well but weren’t forcing any issues. Overall, very happy
— Alex • April 8, 2024Great job. Easy to use good value.
— Pat Jack • April 6, 2024Poor service, rude staff, want to charge for everything, shoddy hand over. On arrival at Hertz we had a long wait and the experience took about 2 hours. Whilst waiting many of the customers came back showing various marks, dents and scratches. Finally we were seen and the woman was rude and definitely needs customer care training. On receipt of our car we noticed marks etc. I went back in to tel them and she refused to inspect it, I complained without success. I will never use Hertz again
— Ted • March 18, 2024I found it easy to book the car I required online and all the information I needed about it was on the Hertz website. Collection of the car and dropping it back was fast and straightforward and the staff were helpful and approachable.
— Steven • March 3, 2024Smooth collection and drop off. Friendly and efficient staff. Great price on the Tesla Model3
— Faz • February 26, 2024Really good, always very helpful staff. Fantastic car, was a Polestar electric vehicle. Didn't want to hand it back!
— Spv1987 • February 16, 2024
Pick up and drop off all went smoothly. Very quick, professional procedure.
— Re • February 6, 2024Car v dirty and only half full when we picked it up - also an hour late. Car had 65,000 km on the clock and loads of dents and scratches. For us that was ok as we didn't have to clean the car on hand back (or at least we've not heard yet if they want the excess covered yet at all). The staff at both end were good though, and apologetic.
— Alan • January 30, 2024Good. Fast processing and on line
— Fred • January 22, 2024Very helpful and courteous staff
— Chris • January 20, 2024Excellent service
— Jack • January 9, 2024Good staff but confusing paperwork. Got a better car than I had booked.
— Allan • October 18, 2023I booked a car months in advance, they didn’t have the model I booked in stock and I had to take a downgrade with no compensation.
— Michael • October 11, 2023be happy to used again.
— Tucker • September 21, 2023Completely ripped us off. After booking the car online, the confirmation email clearly showed the total hire cost as £214.72. When we collected the car we were told we absolutely had to pay for extra insurance (€115 + €40), as a result of Brexit. I'm sure this is wrong. I can find no information online about this. However we were compelled to accept it. We have been loyal Hertz customers for some years and have never had extra charges like this. Nowhere in the booking email does it mention an obligation to buy extra insurance. In fact we had our own excess cover, bought separately which we showed the agent. Now, not only has this €155 been added but an extra 21% tax has been added to everything, raising the expected total amount of £214.72 to £399.26, almost double. Again, the email doesn't mention any extra taxes.
— gregston • September 18, 2023When I booked I was told that I could have an additional driver. When I got there they wanted 15 pounds per day extra.
— MB • September 18, 2023All very simple, new cars in good condition, no queues at either end in the height of summer.
— HappyCustomer • September 18, 2023Car parking made it impossible to get out.
— 123 • September 18, 2023Have been using Hertz a lot this last year due to a very2 positive experience with them last year.Their prices are now very competitive,the staff I have dealt with have been excellent and their range of cars are modern and very good.Always get an upgrade due to becoming a Hertz member.No shocks at end of rental,all upfront.
— Franco • October 14, 2022Polite, friendly, helpful and efficient. No issues with pickup or delivery. A real surprise for CDG Paris.
— BNB • October 9, 2022Great service. Clear and simple paperwork and no pushy sales for add-ons
— Rodders • October 7, 2022Great product, glad to have the policy and glad I didn't have to use it!
— ASB • October 4, 2022Purchased full insurance through Jet2 and Hertz wanted another 120 euros for full insurance, so purchased my own extra cover through icarhire.com which wasn't needed as I already purchased through jet 2, was allocated car which i gave up photographing at 25 points of damage, was refused a refund on the car as paid to jet 2. Had the whole car videod by Hertz staff 3 minute video of damage. Never again from Hertz rental
— Ken pledger • September 24, 2022The car was ok but ...the collection process was a pain - basicaly we had to go out and inspect the vehicle so we spend ages checking the state of the vehicle to ensure we would not be charged for damage by previous renters ! Some photos were on record, but i submitted another 20+ by email as requested. Many small stone chips and chips. No indiction if these were 'wear n tear'. I noted the agent from Avis came out and did this process alongside their customers. The car. Next time I'll consider Avis !
— PDS • September 22, 2022The car was ok, meet and greet hire at the airport as they don't have an office. Best prices I could find so no major issues.
— OldNickT • September 21, 2022Flight was delayed on the inward journey, on arrival at Alicanti airport the Hertz hire desk was closed. A taxi had to be hired to accommodation and return to airport the next day to pick up the hire car. On return of car there was no one available to sign the car back.
— Tony • September 19, 2022
All went well apart from the glacial queue queue due to problems with other clients bookings!
— BruceS • September 11, 2022absolutely brilliant, great car usual upgrade being a goldcard member.
— fatmanotslim • September 8, 2022very good .
— italia • September 1, 2022Lovely car, helpful staff, fast service
— Els • July 11, 2022X
— Lipstick • June 22, 2022Were able to offer type of car required with offer of free 2nd driver. Quick efficient team at airport. Easy drop off
— RH • June 18, 2022Used thier 24/7 automated service. Very good
— Chris H • June 15, 2022Very happy with the Hertz Service, friendly staff and efficient staff. I was particularly impressed witht the drop off service.
— Phil • June 12, 2022Efficient friendly expensive
— Finan • June 9, 2022Did not use it but felt safe insuring my rental
— Amr • May 3, 2022Make sure to check and carefully record any damage at the time of pick up. We were fine with drop off, but I am sure they would have pinged us for any even tiny scratches.
— Chris • April 14, 2022I have been a member for many years and although the prices have increased substantially recently, I still prefer to use them for the speed and convenience of the service.
— Ken • March 21, 2022Very quick and helpful service no stress
— Shaz • March 9, 2022Brilliant, smooth and efficient
— Froggy • January 30, 2022Very good service
— Andy • January 28, 2022Easy and fast pick up and drop off. Vehicle was clean and in good condition.
— Allan • January 21, 2022Brilliant service.
— Traveller2 • January 10, 2022Excellent service, easy collection, nice car. If you're going into EGC (Bergerac) maybe avoid Europcar... the queues were horrendous!
— TimA • September 15, 2021Competitively priced and a good quality service
— Simonog • September 9, 2021Easy collection an checked the car over at the end so no hidden surprises
— Pee • September 8, 2021
Super Cheap,Very easy to make use of,and overall very satisfactory
— Marius Enslin • September 6, 2021Straightforward pick-up and drop-off. Use the courtesy shuttle.
— Tom • August 17, 2021I called to check location 15 mins before collecting the car to be told they had no car available! Appalling service, they couldn’t have cared left and left me with no car and no notice. Didn’t bother calling me either, would have just waited until I had arrived. Will NEVER use again. Useless.
— Tina • July 19, 2021Was efficient and pain free. The only criticism I have was that was no way of contacting the rental office without using a premium rate number. It was just to find out location etc......
— Sammuelle • June 12, 2021Excellent, great car, great service
— minx04 • June 6, 2021Very smooth process. Excellent, nearly new vehicle. Great!
— JVC • June 6, 2020We had an incident in the car we are still awaiting a garage quote for the repairs which has been requested from Hertz four times now therefore because we don’t have this reduce my excess will not refund the money Hertz have taken. We are stuck in a catch 22 and the policy is useless unless the car hire company give you the paperwork requested. We are very happy with the time and effort put into trying to get our money back.
— Cb • April 25, 2020Slow processing,otherwise OK
— George • March 25, 2020Top class as usual gold service
— Philio • March 24, 2020Fine for what I needed.
— POD • March 23, 2020Excellent customer experience; friendly staff, straightforward process
— Ian • March 15, 2020Excellent service, don't think I was at the desk for more than 5 minutes before I was in my car!
— Claire • March 11, 2020Always a good car. No hassle pick up and return. Cost maybe a bit more than other companies but I think it’s well worth it.
— DKen • March 8, 2020Goid
— The Navigator • March 2, 2020Good branch...straightforward experience they didn’t try any nonsense I’ve experienced in the past with other companies or other Hertz branches.
— Lordo137 • February 25, 2020Car hired on the spot. No problems and staff very helpful. When returning the car, the office was shut and I could not find anywhere to post the key. The box outside did not have an opening??? However, someone came along eventually and opened the door. He found my paperwork and said they would be adding the extra top up insurance, but I had made it clear I had taken out this extra insurance in the UK. He just said 'oh ok'. Other than that all was fine.
— Nessie • February 19, 2020Quick, smooth pick up - drop off
— FDZsu • February 3, 2020Good competetive price, good service on check in and check out. No hidden extras and only a little pressure to buy their insurance.
— Soulboy • January 30, 2020I have used Hertz at Almeria at least four times a year for the past ten years or more. Apart from one occasion, involving a rude member of staff never seen before or since, I have always been completely satisfied. The staff are professional, the queues are short, the car is always at least what was promised (and usually better - an upgrade) and there is no 'hard sell' to spend more or book additional insurance, etc. On the one occasion there was a problem with the car - in a small village 50 miles from Almeria - a guy arrived in a truck within 30 minutes of my phone call and fixed it! The phone call was good - they quickly found an English speaker, even though I thought I can speak reasonable Spanish!). Prices are reasonable - they may not be the lowest, but just read the reviews of other companies that offer 'low' prices, like Goldcar to see what happens - don't be fooled by low 'headline pricing'.
— Marcus • January 30, 2020A very helpful receptionist who explained everything clearly. No hard sell for the 'extras'. Easy checking back in.
— Sam • January 22, 2020
Very efficient and professional
— Bluebell • January 8, 2020Good value and customer service. Pickup and drop-off was easy and no hassle.
— MarkB • January 6, 2020Standard hire company. Underpowered car but that is not unusual with car hire.
— Macca • January 5, 2020Fine - so long as you have all your documents (driving licence and valid credit card in hirers name). We chose Hertz as they include cover to the the Republic of Ireland whereas Firefly (same company as Hertz but a bit cheaper) charge you £15 for crossing the border. Make sure that you take out separate excess cover to avoid being ripped off at the desk.
— Gunner • January 3, 2020Great value, good service, no sneaky charges!
— Spacecadet78 • December 30, 2019Nice and easy Fast and simple As we are disabled 10/10. Thanks.
— Robert • December 6, 2019Very easy to deal with, good car
— Michael • November 30, 2019Excellent. No problems at all.
— TI • November 26, 2019Excellent
— Rico • November 19, 2019Very bad company never book a car from them
— Asad • November 16, 2019excellent service as always! only use Hertz, free to cross border to Eire
— Johnny • November 12, 2019I had paid for a compact SUV but received a Peugeot 308,possibly the worst car I have ever driven. It wasn't fully fueled up.
— Raoul Duke • November 11, 2019Fast efficient and professional
— Leo • November 6, 2019Quick pick up and no messing around with loads of paperwork
— Paddymcc • November 5, 2019Quick and easy walked in signed and drove away no dramas
— Paddymcac • November 5, 2019all went ok though I would have been happier if they had checked the car when I took it back early
— lel • October 31, 2019Good customer service, friendly staff, efficient collection and drop off of vehicle.
— Busybee • October 25, 2019Returned car and we're told we would have to pay for carpet to be cleaned as there was a coffee stain in front passenger footwell. Nobody had had any coffee during the trip! Unfortunately, we didn't notice it so didn't take any pictures. Always take pictures of any damage or they will try to charge you for damage you didn't cause! It's a big con and they shouldn't be allowed to get away with it. Be warned, don't use Hertz!!
— Dilan • October 20, 2019Firstly due to the weather conditions our flight landed at bologne instead of bergamo where we were supposed to collect our car hire from Hertz for 5pm. I contacted Hertz as I became concerned and wanted to communicate with them so a solution could be provided. I was advised by the UK Hertz customer service to visit the branch in bologne airport, explain my situation and I was assured that they would provide me with a rental. However I got to the branch and they told me I would have to pay 70 euros extra because I would be returning the vehicle to bergamo which was my initial booking because of our flights departing from bergamo airport. The lady at the desk said if I were to go to bergamo vis the coach which was provided for our flight issue, then our reservation would still be available at bergamo. And so I did this thinking it is better to do this than pay an extra 70 euros for no reason. Although I wouldve paid it if she didnt say the vehicle would still be available. Anyway a 2 and a half hour coach trip to bergamo from bologne followed, I called the bergamo office over 7 times to triple check that I would not have an issue after speaking to the uk and bologne office. After over an hour of calling I reach bergamo office by phone, I explained the situation and they assured me that they would resolve the issue for me. However when I reached bergamo airport, I was told by the hertz rep called valentina that the reservation had gone and that I must pay 160 euro extra for a new car. She told me that I didnt contact them otherwise they wouldve sorted something out. I was outraged. Especially as it was now 10.00pm and we had travelled for 12 hours from the UK and I called every office of hertz that was relevant to ensure that this did not happen! The rep was so rude and instead of trying to provide some customer service she was very unprofessional and told me to move aside so she could serve other customers. She refused to help and said it was not her issue. I had never felt so embarrassed and frustrated in my life. If I had known from the beginning then I wouldve avoided Hertz. Even their customer service complaints team failed to respond to my email after they advised me to email them my issue
— M.H • October 19, 2019Please note at this time we are awaiting confirmation that the car has been returned in the same condition as when hired. Up to this junction the service and dealings have been excellent. The car was clean. The present damage indicated shown to us and photographs emailed to confirm the actual points highlighted. The car ran well and we were dealt with fairly and respectfully through the whole procedure to the end of our current period of usage. I fully expect our confirmation of correctness receipt to arrive by email this day. I would use this company again.
— Humps • October 17, 2019
Staff at both ends of my one way hire were very helpful, and the language barrier was no problem.
— Mark from Caerphilly • October 14, 2019Used them for 17 years, last two trips to Sweden - no one at the desk. Pickup took 30- 45 mins each time. They knew I had a booking. All other desks open.
— Fin • October 8, 2019E
— Topt • October 6, 2019Efficient and friendly pickup process, car was ready and waiting for me.
— Greg • October 3, 2019Clean car quick pickup and dropping very good
— PSE1969 • September 23, 2019Did persuade me to upgrade but didn’t pressure me to have their excess insurance. By using Autoeurope for my booking I secured a cheaper rate than the one I was initially offered
— Netlabman • September 22, 2019Hertz staff were friendly and helpful. There was no queue and I was processed very quickly. On return, the staff in the return car park and the office were excellent.
— FatFrank • September 20, 2019Friendly, helpful and professionaal staff, nice clean car, no complaints at all.
— First timer • September 18, 2019Very easy to deal with. Great car fast admin. Just so easy!
— Marlocker73 • September 15, 2019Being a Hertz gold card member has its advantages. Free additional driver is one. Hertz have some great offers on sometimes. The wait time to pick up at Calvi was however extreme. Over 2 hrs.
— Mickey117 • September 15, 2019Service good. Car was as ordered.
— Chris • September 14, 2019Nil
— Cramped • September 12, 2019Nil
— Cramped • September 12, 2019Very efficeint and easy to deal with when picking the car up and the drop off no waiting would use again on my next Holliday
— Mike C • September 11, 2019Better car than I had booked. Helpful friendly staff. Returned car to a different airport & Hertz's charge for doing that was much lower than the other companies
— NOG • September 11, 2019None as the car hire was cancelled due to holiday being cancelled
— Nigel • September 7, 2019Had read bad reviews of the Hertz branch after booking, but actually it was OK. The first car they directed us to was extremely dirty inside and out, and had a lot of minor paintwork damage and a badly damaged rear bumper. It was also missing the luggage cover for the estate care boot. We asked them to change it and they did without any difficulty, and we ended up with a car from a higher price bracket at no extra cost (although this was not a particular advantage for us). We were a bit concerned that they did not want to check and sign for any damage not already on the sheet that they gave us, but just told us to photograph any damage on our phones. However, this did not turn out to be a problem. We returned the car to the Rekjavik Downtown branch and they did not raise any issues with the condition. Presumably the additional paint chips were too minor for them to worry about. The man from the Downtown branch gave us and our case a lift into town when we asked him about buses.
— Jon • September 5, 2019Brilliant. Clear, informative, practical, attentive& quick
— EofCD&e • September 5, 2019Excellent service - took only 10 minutes from baggage claim to getting keys (I am a Gold Club member though, so licence and credit card details already in system) and car was immaculate. Also, they were superb at check-out, accepting some damage not previously identified was not my fault and not charging. Only niggle? The car itself; whilst clean and the right group, it was a hideous and woefully under-powered Hyundai Tucson. Absolutely dreadful on almost every level. Hertz is a premium brand and charge a premium price; the service was spot-on but they should do better than this in terms of the vehicle.
— Mojo13 • September 5, 2019Collection and return procedures very straightforward. Good quality car. Friendly and helpful staff.
— DellBoy • September 4, 2019
Ok but wanted to phone check DVLA for my driving record and charge me a fiver for that process!!
— Sir Barn • September 3, 2019Great welcome and checking in experience. Sadly on return we have been charged for an existing scratch (we have photograph) and, as yet have not received any response from Hertz.
— Mr Box • September 2, 2019Quite quick and easygoing
— Terry • September 2, 2019Very efficient....dealt with everything well
— Maverick • August 31, 2019Have rented vehicles from various companies but only now rent from Hertz. Excellent customer service , vehicles always supplied as described, cannot praise the guys enough for there outstanding service. Don’t bother rented from anyone else give them a try!
— Kenny • August 31, 2019Good service, clear explanation as to existing damage on vehicle and a very professional team on returning the vehicle
— Doug • August 29, 2019Car hire company were good. No problems there. only complaint was that there was minor damage (small scratches that were not on the original damage report. I missed them and was ready to drive away but wife spotted them and had them included on the report. No doubt an oversight by hire company but caution to all renters to check diligently before driving away.
— Robert • August 29, 2019Easy, efficient, friendly
— Somerset Reds • August 28, 2019Quick, easy pick up. Did not push any extras. Fully explained the use of own CDW. Car was in a very good condition. They pointed out previous damage and sent me an email with photos. Drop off was easy. The guy checked the car with me, said all was good. Hopefully I won't be getting any surprises on my credit card. Very happy with them.
— Don't go cheap • August 27, 2019Easy to pick up the car. Hertz upgraded my car this was not requested and no extra charge. The whole experience was excellent
— Stuart • August 22, 2019Rome is very good, but we hired in Naples which is a shambles, all companies it seems, working out of caravans.
— Boffert • August 20, 2019Got the car I requested and it was well equipped. Pick up and drop off went smoothly.
— NV • August 18, 2019Great service, the typical wait at the counter.
— TimB • August 17, 2019Great service, but quite slow at the desk.
— Timh • August 17, 2019Smooth process, though didn't get a hybrid as per original order
— AJ • August 11, 2019Hertz were very efficient no problems
— Simon • August 10, 2019First class, great car, no issues no problem on return. Never had a problem with Hertz yet, recommended!
— PhilW • August 9, 2019Fast, efficient check out and check in with very little wait time. Clean, low Mileage car of exactly the type/class booked.
— NiceCarUser • August 8, 2019Good service but bit expensive
— Cestina • August 7, 2019Picking up the car at Catania Airport a nightmare was a nightmare We arrived with a about 12 people in queue before us 90 minutes later we got to the front as the hertz customer agents basically took 30 minutes to book each customer in. Seemed they were more interested in selling additional insurances rather than booking customers in Then it was a 5 minute walk to the car pound to find all the scratches and bumps not properly recorded on the condition sheet I will have to think hard about using them again
— Matty • August 4, 2019
So helpful on both occasions I have rented from them. Nothing was too much trouble.
— DORO • August 4, 2019Efficient, polite and flexible
— Clive • August 2, 2019Car popped tyres through no fault of my own, they gave me a replacement car the next day. Charged me over £1000 extra for damages which I disputed
— Ys • July 30, 2019Booking collection and return were undertaken politely, efficiently without issue or delay.
— Cmc • July 23, 2019Very nice car for the price paid as we got a nice free upgrade to a better car which was a wonderful surprise!
— Martinsw2 • July 19, 2019Good service
— Jon • July 8, 2019The process to collect the car was very inefficient and took far too long. We had to queue for well over an hour.
— Micky • July 7, 2019Good car, expensive one way rental fee, company gave the wrong address (defunct) for return in Athens.
— Brettoz • July 5, 2019Very helpful staff and customer service.
— Ted • July 4, 2019Excellent friendly service
— Ianb • June 25, 2019Very competitive price for a very nice car. It was one of the best cars I’ve ever hired in Greece. Easy pick up and drop off process in the centre of Zakynthos town.
— Fads54 • June 11, 2019Quick and easy. However a charge or £35 to get my car because of flight delays. This was out of my control and therefore unfair.
— Emsie • June 9, 2019Great friendly service. Simple, great car
— Paddy • June 9, 2019Hired from Ikos Resorts via hertz. Picked up at hotel. Part of hotel group mini experience. So far excellent service from both Ikos and hertz.
— Honest john • June 7, 2019Had no check in inspection picking up the car from Tegel airport, on check out I was told that the trunk plastic cover was missing, something that I didn't even notice because it was never there when I had the car. Staff made me sign a report in German, even though I don't speak the language, when I asked Hertz staff what it was about they blandly lied and told it was just a formality and that I shouldn't worry about it. Shortly after they billed me 400 euros for the plastic cover. Extremely shocking how they really do not care about fairness. Rent anywhere else.
— Af • June 6, 2019- — Verified reviewer • June 6, 2019
We hired a car for a French holiday, but our plans changed so we cancelled it well within time. Ive been chasing them to return our £300 with little success, today they have added another £512. If you want to be ripped off use Hertz
— DaveinHants • June 5, 2019excellent prompt service with no pressure to take extras
— bobby • May 31, 2019Best service we have ever had. No hassle, no waiting and a free upgrade.
— Bobkat • May 31, 2019Overall a good friendly service at a reasonable price with good vehicles.
— Martini Family • May 28, 2019
Excellent service as always,bargain price and painless collection and return at Cork Airport
— Jimbro • May 21, 2019Honest and quick
— Shim • May 17, 2019Fast and efficient. Malaga airport could do with better signage from the arrivals hall to the different car hire firms though.
— Sjelee • May 15, 2019Great service and lovely big car
— Sandra • May 14, 2019Friendly staff and a quick and pain free service. Car just a few minutes walk from the terminal. Would use again at this airport.
— Nell • April 29, 2019I was given a hire car by Hertz on 6th March who were totally unprofessional and very disjointed. The hire car was supposed to be delivered when they collected my car but they forgot to send one. I had to wait for four hours as they had to send it from Marylebone. The drivers arrived and just handed the keys over as they were in a rush to leave. I asked to check the tank and also the car. Noticed scratches on the wheelarch and the rims and they said these had been recorded and not to worry. I took pictures of the car myself. a few days later Hertz send the agreement form with the pictures of the car with any damage they had recorded. I responded to them and said that there were additional scratches - they did not have the courtesy to respond to my letter or phone call. When it came to returning the car, I received a text telling me that I would not be insured to use the car any longer. This was extremely stressful as I had to organise to collect my car from the workshop that had already closed on a Friday. I rang Hertz on Saturday morning and a young man names Josh was quite sympathetic when i told him that I received a note and would need the car for a couple of days more as I only work from home mid week. He called his counterparts who refused and advised that they would only cover the car until the end of Saturday. I WOULD HAVE TO TAKE THE CAR TO THE GARAGE and collect my own car as I would not be insured after Saturday, I would have to leave the hire car at the workshop - hence I would not have a car to take my elderly mother out etc. So I rushed and drove to Wandsworth and got there 10 mins before they closed. The person in the garage was not bothered about checking the return car and charged me the excess for my car. I drove off and left the hire car at D & B Autos in Wandsworth. The next day, every efficient Hertz called to arrange to collect the car. I had to inform them that they were the ones who told me to drop the car at the workshop. they could not remember which workshop and asked for the phone number. Useless is not the word I would use?? I would never use them again. I have written to the Hertz people and the Director of Customer Services and surprise, I have not had a response.
— Jules • April 8, 2019Fantastic
— Bob M • March 23, 2019Good no problems
— Jane • March 22, 2019We arrived at the desk very helpful member of staff you are shown on a ipad damage then you give your email they then send to you good if you have a iPhone you check car over any problem get back to them before you drive away great service would recormend to friends and family
— Laurence J • March 18, 2019Avoid hertz they are scammers who take money out of your bank Look on trust pilot this company cannot be trusted
— Madrista • January 30, 2019The pick up & drop off very easy and straightforward. All cars are almost brand new and kept clean. The deposit returning is quick in comparison to other places.
— hopeldn • August 25, 2018Perhaps a little more expensive than most but no queues and friendly service.
— Mark R • June 22, 2018I hired the car for my daughter to drive with me as an additional driver (my wife and I had arrived earlier and had a transfer to the villa). The flight was delayed and unfortunately her credit card was temporarily disabled at the connecting airport. She tried to use her debit card, they wouldn’t accept it. My son was with them so asked Hertz to change the named driver and would put my daughter as an additional driver. They stated that, because the flight arrived late and it was booked through Rentalcars, they couldn’t do it. The result was a further car hire was required costing an additional £450! This ruined the start of the holiday, I or my daughter can’t afford to waste that amount of money. Very disappointing.
— Charlie • June 20, 2018No hassle, easy transfer from terminal to pick-up/drop off point - very smooth
— Egbert • June 14, 2018Excellent service without any of the usual over selling. Brand new car. No problems. Will use again.
— Charlie • June 12, 2018Not very good
— mrspale • June 9, 2018Overall not great. I booked full to full fuel but the car was not full and they refused to go and fill it up so I had to accept trying to bring it back part full. I requested a joint walk around before leaving the airport which they refused. Office was only open when flights arrived so I had to leave the car and post the keys back. 1.5 hours after I left the car I got a call saying there was a scratch on the wheel. I hadn't left so I went to inspect it and it was tiny. I think they were being extremely picky and it would definitely fall into the "don't mention" for most other hire car companies I have used. This should be considered wear and tear (if even it happened during my hire). They also looked to charge another family I was with for borrowing a childs booster seat when no mention of cost was said at the start. The price they wanted could have bought 2 seats at a supermarket. I think these guys are just looking to grab some extra from unsuspecting client. Poor service.
— Pickey provider • June 4, 2018It met with our requirements, quite cheap and was upgraded too. Only drawback was that we were told a full tank of gas was cheaper to buy from Hertz than a gas station, although this wasn't the case.
— Dixie • May 29, 2018Extremely efficient service, especially when dropping the car off, and speedy processing of paperwork
— Jelow23 • April 29, 2018No issues at all. Excellent car, excellent service and excellent price would use again and recommend.
— Richard • April 14, 2018
Rip off
— Cedric • March 20, 2018Rip off
— Cedric • March 20, 2018This company were very good at booking and Jeremy very helpful unfortunately my trip was cancelled due to weather conditions. Contacted Jeremy and a refund was issued immediately. If I need the service again I would.
— Jane • March 14, 2018Although a big name, found these to be cheapest after discount. Good choice of cars, easy booking process, lovely, friendly staff. Lucky also to have free upgrade on arrival. Couldn't fault them
— Stattio • February 26, 2018Nice new car delivered. They charge the same price as the garage for petrol - really easy
— Mikethemaher • February 23, 201840 minutes queue at airport to collect car. One person only on desk. Lovely friendly lady but frustrating to wait when we had pre-booked. Great upgrade surprise but no instructions on how basic controls of car worked. ie. push button to start, flick switch handbrake.
— Girlsontour • February 19, 2018The initial hire was very good, the person behind the desk was very friendly and down to earth, showed me where the car was, I was given a free upgrade to a great car so I was happy. Down side - When I returned the car, everything was fine, then I find on my bill I have been charged for some random things, it took a while to get the money returned to me. If you are going to charge me for any damage then please ring me, don't just charge me and then realise "whoops we have made a mistake" we will give you your money back but it will take a good few months!
— karenusher • February 4, 2018excellent
— ROXY74 • January 19, 2018Great service, good vehicle, a smile & speedy availability.
— TimJ • January 15, 2018Very efficient,friendly service with no problems.
— Stokey Boy • January 8, 2018helpful staff and really good clean car
— gogo • December 30, 2017Excellent service, easy collection and deposit.
— Miz • December 30, 2017found the car easy in the airport carpark, clean, easy to drive and fantastic communication with staff.
— becmichelle • December 29, 2017everything was fine
— liosach • December 28, 2017No attempt to sell extras. Easy pick up and drop off
— Sam • November 21, 2017Good clean car and no fuss
— ML • November 5, 2017Good hire experience from Hertz in Dubai. Car was notable for the large amount of small scratches and dings. I took photos before taking the car away. The excess insurance from Reduce My Excess was definitely worthwhile as it gave pice of mind and was very well priced compared with the car hire company.
— Kernowp • November 2, 2017Great
— Caoimha • October 30, 2017We have always been pleased with the service
— Annie • October 30, 2017We hired a medium sized car for 3 days, at a reasonable price. However, on collecting the car, we were asked for £200 deposit.Although the small print does state that a deposit would be required, there was no indication as to how much. My husband handed over his debit card, and the money promptly taken out. On returning the car we were told the deposit would be reimbursed within 10 days or so! Why does it take so long? Apparently, if we had used a credit card, we could have the refund within a couple of days. Again, something else which could have been made more clear when booking. I can understand the need for a deposit, but feel the company should make it crystal clear about a) the amount and b) the delay in reimbursement.
— 01772jax • October 30, 2017
Good speedy transaction
— Old Fella • October 28, 2017Very friendly and speedy service. Price was reasonable and I was given a nice car upgrade.
— Soup Dragon • October 28, 2017Car was great & people from hertz we re helpfull & friendly.
— john&nik • October 27, 2017Friendly and efficient service. Very easy to book online and to pick up and return the car at Newquay.
— Mel • October 26, 2017Quite quick service
— International traveller • October 26, 2017Not the cheapest but worth the no hassle experience
— susiemat • October 21, 2017Pickup was easy. No pressure to purchase extras such as sat nav and additional insurance. Documents suggested only one minor scrape to car, there were however several. Worried, we took some photographs just in case! Returning car was OK, someone checked fuel, but not condition of car.
— Joe • October 20, 2017Good service, nice new car, smooth pick-up and drop off.
— Debs • October 17, 2017Polite and helpful staff. Clean and suitable car.
— Gabi • October 14, 2017Car hire was simple, car was as described.
— Jaf • October 9, 2017Highly recommend that you check for any marks/scratches on the hire car before you start off, including checking that mud splashes are not covering any scratches! We were told that there were NO marks on our car but we found 3! Apart from having to wait for more than 30 mins to get to the front of the queue, everything else OK.
— BobP • October 6, 2017Quick pickup, free upgrade one class. Minor scratches at pick up noted on pre-hire check diagram. No pressure to buy extras. Reassuring professional staff. Comfortable car, easy to drive. Quick return.
— Ray • October 6, 2017easy to collect, drop off. friendly staff. helped with baby seat installation.
— amann • September 30, 2017Everything was straightforward and easy.
— Laura • September 30, 2017Hassle free car hire with honest fir pricing
— dazman • September 30, 2017Good Service
— Rushi • September 26, 2017Car pickup fro the airport was very efficiently handled with transparent paper work.
— Antrim review • September 25, 2017The pedals were almost too far away for me to reach. I'm a little over 5 foot, so not good.
— Mhela • September 24, 2017Fast efficient collection and return.
— Gsm • September 24, 2017Extremely friendly and efficient
— Aidan • September 20, 2017
Hertz provided good quality cars that were very neat and tidy. However the children's seats that they provided were poor quality and would not protect a child in an accident. It was cheaper to buy a sat nav from a shop than to hire one from them. The staff were very polite and helpful but the car hire firm was out of the way and required a taxi to get to. The terms and conditions were explained very well so we understood exactly what condition the car needed to be in on return. Overall they were recommended as a company but the children's car seats are poor.
— Incata • September 20, 2017All staff were friendly and pleasant. Only issue was the desk inside the airport was closed, so we had to walk a few minutes around to the office at the pick up location. Not really an issue as we'd have to go there anyway. Car was clean inside, little bit dirty outside but generally well presented. Couldn't fault any aspect of the rental experience, would certainly recommend.
— Andy • September 20, 2017A good company with reasonable prices
— viv • September 7, 2017Not the car we asked. Over charged.Poor service.
— DAP • August 30, 2017Pamela on the collection desk was a total con artist
— Beegee • August 29, 2017Didn't come up to my expectations.
— ib • August 29, 2017Always use hertz on my family holidays abroad. Although more expensive than others the service is first class, quick and straight forward. My car was full of petrol and new. Pick up and drop off easy.
— Hora42 • August 23, 2017Good service, no hitches
— Dr AliB • August 22, 2017excellent service and car received was the correct size and was clean with a full tank of petrol
— italiangirl62 • August 21, 2017Lovely, almost brand new Hyundia. Very quick to pick up and drop off, 24 hour opening. Overall very good service.
— Alan • August 18, 2017Good car. Reasonable service. Fair price.
— Jack • August 17, 2017I took out the policy after being wrongly charged by Avis on a previous unprotected booking. Happy with the Reduce My Excess product & service on this Hertz booking - I did need to use the policy after a stone chipped windscreen. All went through smoothly. Will very likely use again.
— Paul B • August 17, 2017Excellent service
— LD • August 17, 2017Very happy with the pricing and cover offered by reducemyexcess.co.uk. Thankfully no claim was necessary so no idea what the claim service is like.
— Dom • August 15, 2017Nice car in good condition, but speed restricted to 70mph - Which is sort of sensible to avoid speed cameras, but kind of annoying when you need to overtake cars stuck in the middle Lane etc. Nice,well maintained Ford, very clean inside and out,and a reasonably good service from the staff. The only real problem happened a few months after the hire, when I received a demand from the company for fees relating to supposed non payment of a parking ticket. This was the first time they had contacted me, and in actual fact I had proved to the City Council in question, that I had paid the ticket - It was obvious that their system was faulty. When I asked why the hire company had paid, in effect double to the Council, without consulting me 1st, they told me that it was company policy! Eventually it all went away, but I would not hire a car again without asking specifically about this potential situation.
— Zoomclub • August 13, 2017all exactly as described, no surprises
— neilw1001 • August 10, 2017Beautiful car. Straightforward service - perfect pick up and drop off and clear fuel policy
— Dianelesley • August 2, 2017Likely but I wish they opened earlier for a swift start.
— mimicat • July 31, 2017Excellent from start to finish ran so smoothly from collecting the keys to returning them, very little waiting around time car a good runner and excellently clean
— Tete • July 30, 2017Great service, customer service was really knowledgeable and helpful
— buzziebee99 • July 30, 2017
Clean car and efficient, informative service
— David • July 28, 2017Very efficient and quick service. The car was in great condition.
— Dimension • July 27, 2017Counter staff were ok but aggressive when it came to the insurance and the amount of excess that would be paid in the event of damage. The whole insurance aspect of car hire is an absolute rip-off and needs regulating
— Bob • July 23, 2017Desk was very accessible from customs exit. We did have to find our own car in the car park. This is the first time I have ever had the full tank of fuel included and did not have to return the car with a full tank. However, I'm not sure if this benefits Hertz rather than me as I'm unlikely to use the whole tank!
— LFB500 • July 22, 2017Friendly service we have used this Hertz office several times. Never had any problems, and often get a free upgrade which is nice.
— Elaine • July 20, 2017Quick service at the check-in desk and no issues when we brought the car back
— KB • July 20, 2017Due to a breakdown of my own car whilst on our French road trip, our breakdown assist company provided us with 3 hire cars in total to get us home, leaving my car in France. Although we didn't pay for the car ourselves, we did have to give a swipe of our credit card. The car we collected from Hertz in Cluses, near the Alps, was provided with 5/8 of a tank of petrol and we signed to say we agreed wth that. Our one way trip took us to a depot in Calais where the car was checked and they agreed that we had left 5/8 fuel in the tank, so all was good at that point. On return to the UK, we checked our credit card and found that on the day we collected the car, our card was charged by Hertz for £125! Numerous attempts to call Hertz have proven to be a waste of time, they only seem to accept emails. The only email we have received in 6 weeks s to say that the charge was due to incorrect fuelling of the car! This is now with our credit card people to claim back the unauthorised charge from hertz who have still not responded to my requests to speak to someone plus I even emailed both collection and drop off paperwork that clearly showed the same fuel amounts perfectly. Our CC company noticed that Hertz had changed on the day we collected for the fuel which is even more of a scam.
— RobB • July 20, 2017Excellent service, friendly staff.
— Nigelo • July 18, 2017Quick easy collection and drop off! Competitive prices and good selection of new cars to choose from.
— JaseyBoi • July 11, 2017Quick and efficient service.
— JF • July 10, 2017Very helpful desk clerk,car was clean and full of fuel.Had booked a Skoda Octavia manual ended up with the choice of a Dacia Duster manual or a Renault Megane saloon automatic,took the Renault Megane ,dissapointed with the choice available on arrival 2130 on a Sunday .Car did perform well and was returned easy enough to the airport.
— carsbelfast1 • July 10, 2017Good quality car. Great service. Really nice people to deal with
— AngW • July 10, 2017No problem buying insurance. It gives you peace of mind.
— Liam • July 4, 2017Tt
— Liam • July 4, 2017We had a 2 hour wait at the airport to get the car. There was initially one person on the desk and then two others arrived who were being trained and knew very little -according to more senior person. We did get an upgrade to compensate us for the delay but it is still unacceptable.
— Gg • July 3, 2017Hertz charge a very high premium for excess insurance, Reduce my excess is much more reasonable. I had to make a claim with them last November and they were excellent and quick to settle my claim. Good company who I would use again.
— Jaguar owner • June 30, 2017No car ready after waiting an hour booked 6 months in advance ended up with 8 seater mini bus instead of Opel corsa man said take it or leave it some choice
— Dannyboy • June 29, 2017A pretty new diesel Astra was collected as planned and proved comfortable and frugal for our journeys in County Cork. Even had sat nav though this hadn't been specified. Always get good cars from Hertz, which this was, and a good price too.
— Janmed • June 25, 2017Did not have the car I requested,Took awhile to sort another one suitable as only like smaller cars.The member of staff was helpful.
— Jacks • June 25, 2017Only downside was when collecting and returning car it was dark,the lighting provided was insufficient to inspect car properly
— Chris82 • June 25, 2017
friendly staff , efficient, nice car but I did buy my own tom tom nav as it cost same price as a week of hiring one! as it turned out the hire car had in built sat nav at no extra cost but still used tom tom at times for planning
— Hool • June 24, 2017We were charged for a scratch that was already on the vehicle. Hertz took the money from our card the same day the vehicle was returned to them. Obviously the charge a fixed price whiteout having the damage accessed. Obviously a scam. Our fault for not having checked properly when we picked up the car. No one from Hertz checked the car over with us at pick up. They have probably chaired several people for the same damage to this vehicle.
— Cara • June 24, 2017Always polite staff and reasonably hassle free pick up. Shame you have to return car in person. they have no place to drop off out of opening hours.
— Kit • June 24, 2017Very friendly and helpful staff. Will always try to upgrade regular hirers if they can
— Bernard from Hertfordshire • June 24, 2017Not a great experience hiring a car in Corfu slow and worst car ever dents scratches,how do you know your cover STAY CLEAR
— Welshshe • June 24, 2017Very courteous, friendly and more importantly didn't challenge about having my own insurance from Reduce My Excess...I know good service is down to the individual not the company but these guys just seemed a little more polished than others at the airport... And I've tried them all!
— Konschal • June 24, 2017Hertz are generally pretty good especially to their Gold Rewards regular customers. They are especially good in Germany. My most recent experience was not quite up to expectations because they had just moved their rental desk and were not as well organised as usual.
— Colin from Hertfordshire • June 24, 2017I bought the excess in order avoid the 600 euro deposit for the excess. Even though you mention that you are accepted from all providers, no one recognised the document. Even though I insisted not to pay the excess.
— Theo • June 23, 2017It does what it says on the tin
— Mackson • June 23, 2017I have no problem at all with Hertz - but be warned about Corsica, where their operation is a franchise. If you don't clean your hire car inside and out (after a beach holiday) you may be charged 50 Euros penalty; this happened to our friends. It's in the franchisee's paperwork - although is not highlighted. It is no wonder that car washes are full of hire cars!
— smog32 • June 23, 2017Hertz at London City Airport is the desk that we go to. Even though lately the waiting time has increased close to half hour, we still prefer them. We always end up upgrading, our choice. And they have always give us discounts and favors. From a manual, we end up driving a Mercedes GLC220 - 4 days for £200, when it is £200 per day. A small scratch on the rim, don't worry about it! They are more likely to say Thanks for your business. I recommend them.
— rmcln Calin • June 23, 2017excellent, friendly service with desk in airport terminal and easy access to car parked in the multi-storey across the road. The car was brand new which makes a pleasant change from some of the other providers in this area. Car was also provided as full/full fuel option which again is a change from many others who charge a fortune for the fuel and then expect it to be returned empty.
— Al • June 23, 2017Reasonable rates but they try to sell additional premiums by scaremongering
— John H • June 23, 2017Hired in the airport. Easy pick up and drop off
— Austin A30 • June 23, 2017Very straightforward good price as deals on and totally accepted that I had my own excess cover
— Debs • June 23, 2017Collected the car in the City and as a Gold member (free membership) it was there waiting, no filling out forms or going through the chicken run of full to full, insurance upgrade etc. Bar code scanned through exit and we were out within 5 minutes of arriving. Dropped car back at Boston Airport and they have a special arrival bay. Car is scanned on arrival with representatives who greet you in car park, mileage taken and receipt printed. It took us longer to unload our bags than check the car back in. Straight to courtesy bus to take us to the terminal. Easy, efficient, great service and above all new, clean and well maintained cars. Excellent 5*
— Katmandu T • June 23, 2017We go to kalamata every year and I always try and use Hertz because their staff at the desk are really helpful and friendly, especially Eleni. We also never hire a car without taking out a reducemyexcess policy because it is just a no brainer and costs a lot less than the daily rates the car hire companies try and charge.
— DamageUndone • June 23, 2017Very quick and easy process to collect the car and no pressure to take out a variety of waivers. Credit card was used to pay deposit and the various charges were explained clearly to us. The car was new, of a decent spec and the price was very competitive. At the end of our holiday the process of checking the car back in was very swift. Have given 9/10 only because we had to fit the car seat ourselves without the necessary instructions. No issue with fitting it ourselves as I understand this is to ensure the onus is on the parent rather than them but instructions would have been useful especially considering the importance of correct fitment.
— Willsath • June 23, 2017ReduceMyExcess.co.uk is amazing. A car hire necessity we never travel without. Considering car hire companies charge more PER DAY than ReduceMyExcess charge for the entire hire, why wouldn't you? We have used them many times and only ever had to claim once for a chipped windscreen. The claims process was nice and easy. I have also recommended them to my family who has taken an annual policy based on how good value it is. Keep up the good work!
— Steven Cairns • June 23, 2017Go a free upgrade to a new BMW so could not have been happier
— Arkwright5 • June 23, 2017
Excellent service. It was a new car, the girl at the desk was very polite and there was no issue when I return the car.
— John • June 23, 2017Hired a mid range car from Hertz through the Ryanair website. Ryanair claim that if you can hire more cheaply elsewhere, they will pay for the hire. OK - there were many cheaper similar cars available from other companies but I have been there before and having paid online, before being presented with the keys for my car, they have extracted more money for various spurious reasons like airport tax??? and fuel refilling service and the hire has then doubled. So this time I took Ryanair at their word and booked a Hertz car through them. On arrival at Malaga Airport the receptionist harked on and on about excess insurance to the point of really winding me up with his refusal to take "no" for an answer. He then launched into a pitch trying to persuade me to return the car empty. I explained that it was clearly a full to full contract but again he would not just shut the **** up. However, the hire was good. The car had done 5,000 km and was clean inside and out. When we returned the car in Almeria full of fuel, the receptionist wanted to see my fuel receipt for refilling but did not recognise the name of the filling station although it was only four km away. She therefore went out for 15 minutes and checked the car and ticked everything off as OK. Yes - the experience was OK apart from the first receptionist who really should go back for retraining or do something for a living that does not involve working with people. I think that Hertz are about as good as you will get among a bunch of legalised extortionists.
— Pete H • June 23, 2017Picking up a car from Hertz at George Airport could not have been easier. It's a small airport and so there was no queue at the Hertz counter. Formalities were completed quickly by a friendly member of staff and I was shown to my car which was located very near by. I have no hesitation in recommending Hertz for car hire in South Africa.
— Timbo • June 23, 2017Booked through Auto Europe supplied by Hertz,Good quick friendly service. Also just used a Hertz car at Newquay Airport Uk.Also efficient friendly service.
— JohnBoy • June 23, 2017There are so many hassle factors with hiring a car that it is worth paying the slight extra to ensure you get a good car, clean, safe and without all the hassle and add-ons. If you upgrade to Hertz Gold membership the collection / return is hassle free no queue system. Full to full fuel avoids high cost extras and they also include several other insurances and car breakdowns in the overall cost. High deposits can be avoided and their webpage shows all the special offers and codes to give cheaper rates. If you join the Hertz Gold scheme (free) several months prior to booking the car then they also send special offers by email. We have been using Hertz and taking advantage of the special discounts when offered. Worldwide they are often much cheaper than the local car hire companies who add on so many extras and give you the pressure sell when you pick up your car that the cost can spiral out of control. In Europe they are slightly more expensive but once again you do not get the hard sell when picking the car up and overall the cars are newer, cleaner and safer. Overall ; what you see is what you pay, no hard sell, exceptional offers, newer cars, full to full policy, extra insurance included. The alternative is to book cheap, read the small print and then prepare for the excess charges when you pick up and drop of the car - they are always there !!
— Mark T • June 23, 2017Excellent service.
— Joanna • June 21, 2017good but very pricy
— Ray • June 21, 2017
