OKmobility
Customer reviews for OKmobility
I made my booking through ‘do you Spain’ which was an easy transaction and by far the best bit of the process. On arrival at Malaga the ok mobility desk is in the main foyer with the other providers but service was very slow and felt pressurised to purchase the ‘added extras’ but was happy with my decision to purchase bolt on insurance from ‘reduce my excess’. Once I’d eventually found the car which is right at the bottom (level 2-) I found the key collection desk and was basically just handed the key to the car and its location. No further ‘Hand over’ was issued and no accountability for the existing damage to the vehicle. The ‘signed paperwork’ from the initial desk which I had never signed as it was emailed never acco7nted fort any of the existing damage. I therefore took very detailed photos and a video of the car prior to departure. MAKE SURE you do the same. On arrival back at the terminal following the hire period the ‘Vehicle Checks’ are far more thorough with a penlight torch used to assess even minor damage which I was questioned on. Fortunately I evidenced the photos taken at which point the member of staff said ‘ok’ without even looking at the relevant photo being questioned. Thank goodness I’d taken my own detailed photos otherwise I feel I would have without doubt been penalised for pre-existing damage to the car which had not been highlighted at the start of the rental period by the hire company. I would be wary of using the hire company again or in the very least ensure I had purchased full insurance in advance and documented every single minor scratch to ensure peace of mind.
— Benji • November 2, 2025They were OK - not the flashest or newest of cars, not too far from the airport (shuttle bus about 10 mins) but nice and reliable and car condition OK.
— Autumn Getaway • October 22, 2025Great from start to finish! Car was exactly where they said it would be, was clean and had a full tank. Friendly service on collection and return. Wish all car hire experiences were like this.
— Micky G • October 7, 2025Poor customer service at point of pick up made to feel like it was all too much trouble much hard work. Not enough staff only two desks open in the middle of the day.
— Dutchy • September 20, 2025OK Mobility is onsite at Las Palmas airport and provided an excellent service. Their basic rate without CDW was most competitive, if you have your own excess cover. Car provided was clean and mechanically sound. Pickup and drop off were both quick. The staff were very efficient, and spoke good English.
— JR • September 18, 2025Quick check in. After we found the office. Tried to phone them buy no reply. Helpfull enough after we found them
— Volvo • September 9, 2025Furthest company from the airport. Really slow service. Surly staff. Paid for a mid sized SUV. Got a ford puma. They would not listen to complaints. We queued for an hour to hand keys in.
— Dylan • September 1, 2025Make sure photos of any damage are taken prior to taking the car.
— Happy • August 24, 2025Had to wait over an hour from arriving at desk to collecting car. They tried to sell us everything under the Sun even though I had already explained that I had my own excess cover. The car they provided at the end of the day was, however, upgraded which was much appreciated.
— Kennokent • August 11, 2025They try to upsell everything to all customers, they offered me a vehicle upgrade, as they 'had one unexpectedly available ' 250 euros for 6 days. Unfortunately I didn't have the pin for my credit card and so had to buy their excess, 240 euros. No option to pay deposit by debit card, or cash. Still,my fault.
— Tom Edmunds • August 2, 2025Long wait time to pickup car
— Bigdog • July 24, 2025Aggressive scare sales tactics used to try to have you take out their insurance
— Ayr Shire • July 19, 2025Fast and friendly service at pick up and smooth return.
— Trudy • July 9, 2025The only place in Bordeaux I could hire a car was the airport, there's nothing in the city centre. The company are situated at the end of the rental area. The cost of their full protection was significant which we did not take. There was a 50 euro charge to drop the car at 6pm rather than 2pm, and we took the no refill option, for 80 euro we could use the full tank and not refill it. Drop off was straightforward, other than they thought we hadn't paid for the late drop off to which we showed we had made the payment on our bank statement. Overall a reasonable and friendly service but better value for money wouldn't go amiss.
— Jason43UK • July 5, 2025They tried to get another €240 from me for cover I already had. They gave me keys and wrote down a bay number the car was in after a 15 minute walk to the bay I opened boot and put my case in and closed boot to find key didn’t fit car. So I had my case in a car I couldn’t get out and keys for a car that wasn’t the right one. After a further 45 minutes my wife finally found one and we got our case and went on our way. Never again would I use OK
— Den • July 2, 2025They tried to rip us off for a missing parcel shelf which was missing when we collected the car, no one got up to check the car with me when we arrived they just handed me the key
— Danny • June 23, 2025Good prices, easy pickup and return, returned the deposit straight after I returned the vehicle. The car was quite new with low mileage, although with some small damage on the disks.
— YI • June 15, 2025Excellent service, which was quick ,courteous and informative. Will use again
— The Prisoner • June 12, 2025Almost new car in great condition. Only downside was the 60+ minutes wait as the office was so busy. Great price so probably worth the wait.
— Dinty D • June 10, 2025Friendly staff Slow collection process Very fast return process Very good value for money
— Greg • June 8, 2025
Check in was extemely slow and felt like I was being questioned by border control asking slecif specifically where I was going and what i was doing. Very pushy kept going on about their own insurance cover when I had already declined and had tired young children with me. Also all the documents sent via email in Spanish so no idea what I had signed up to anyway! I was a good price on the car and the chap on check out with polite and efficient but am completely put off by the check in experience so will never use them again
— Littlemaggie • May 30, 2025No Issues, good customer service
— neo19k • April 28, 2025Easy to pre-register. Speedy vehicle collection. Nice cars. Very quick to refund the deposit after vehicle drop off.
— El Rondo • April 18, 2025Always use this company, very efficient and offer great quality cars at reasonable prices.
— Mangoe452 • July 11, 2024Friendly staff at desk and car was good. They only accept Visa and Mastercard credit cards in the name of the hirer ( unlike Ryanair booking for the car which was paid on Amex) so was forced to take out their insurance €259, which made my excess insurance superfluous. Beware!!
— Cornstart • June 30, 2024Do not book with this company. We had insurance plus excess cover from reduce my excess but they still insisted we pay an extra $50 per day insurance. They also never sent a shuttle in over 1 hour or answered their phone. We declined their scam and never got our rental car.
— Rich N • May 28, 2024When I arrived at the car hire desk to collect my rental car, I produced paper copies of the insurance, which I had taken out with your company . The female assistant was rude and extremely unhelpful, and said that my policy with yourselves was worthless and would not provide cover for the car hire vehicle. She said that they owned the vehicle and I would have to take out their insurance or there would be no cover provided. I had booked the car hire through Do yo Spain and had taken out platinum comprehensive insurance also with them to be well covered, but she kept saying that her company owned the car , not Do you Spain, and their cover was also worthless . What I would like to know is, who is telling the truth here .I took out what I considered to be adequate insurance cover with both yourselves and Do you Spain, but the rude assistant said these were worthless. Can you advise here please ??
— Disgruntled • April 29, 2024Being charged it or damage not caused by myself when driving the car, after 3 of us thouraly checked the car over at pick up , minor scratch damage which they have probably charged others for as well , they then told me an invoice would be raised before any money was taken but have not received that from any source , absolutely disgusted with them and will not use again
— Jenks • March 25, 2024Absolutely useless, rude unhelpful staff, hour and a half wait in a que, criminal costs for child seats, prey on the safety of your kids for profit! Disgusting
— Benny • March 19, 2024Great service , from start to finish
— JEANCLAUDE • January 5, 2024No problem with the vehicle which was brand new and good quality, although not the model I booked and it did not have satnav! BUT the agent preparing the contract tried everything possible to make me spend more money trying to talk me into upgrading the vehicle, changing to automatic, adding an extra driver etc. etc. Finally he talked me into changing the terms of the contract so that I paid for a full tank of fuel at the outset (90euros) and had to return the car as close to empty as possible - but that means you pay for a full tank but always return it with quite a bit left in the tank. I don’t like con-tricks!
— KB • November 26, 2023OK Mobility is off-site about 5 minutes drive by courtesy coach. Check in was incredibly slow with each customer service person spending around 20 minutes per client!! When we eventually started the car, I noticed the rear wiper blade was stuck in the middle of the window so we had to change cars. Further delay. Also it was dark so no way to inspect for any damage.
— Teneriffe • November 9, 2023Efficient service, a little bit of pressure to take their xs insurance when collecting the car but otherwise a good experience
— Dino • October 22, 2023Took forever to process and give the key, we then spent ages trying to find the car. On return we told them about damage caused when we were parked in a car park, they said they would email the invoice, have message several times say they are processing it. Have taken just under £400 from our credit card but no invoice so cannot make a claim as we need paperwork!
— GosportGal • October 2, 2023Overall Service was good and the transfer to and from the airport to the off site office was very efficient. Charges were as expected and there was no hard sell to buy more products which was very helpful. Car was good as well. Definitely will use OK again
— Phil14 • September 30, 2023free upgrade decent car not too fussey on return no problems good value accepted your policy
— bob • September 22, 2023Awful. Left waiting at the airport. Sat in the booking office for ages. Never again
— Peter • October 20, 2022Well organised and well placed in the car park on airport
— Turner2 • October 14, 2022Quick easy collection of quality car at an excellent price.
— Harry Gloz • October 10, 2022The price was very reasonable and the car in good condition, however we had to wait over one and a half hours at Palma airport to pick the car up as they were overwhelmed by the numbers of people waiting to pick cars up. And we paid what worked out to £17.16 to get into a 'faster group' waiting otherwise we would have had to wait at the very least another 30 minutes. And when we returned the car the agent went over it with a fine toothcomb, finding a very small scratch on the underside of the hard plastic front bumper (which I suspect was already there on hiring). He told us this would cost a barely believable £200 to repair and we, or rather you, the insurer, would be charged for this. We have not heard anything about this yet so this part of the review should not be used until we know if they really intend to do this.
— Arable • October 3, 2022
Arriving late in the dark, no-one at the airport could point me in the right direction for the bus to the Car Rental. I ended up paying for a taxi to my accommodation and didn't get a hire car, therefore missing out on the DP Tour Golf Tournament at Marco Simone Golf Club. Car was booked through Ryan Air and to date they have not refunded me !
— Daleman • October 3, 2022Nice short bus transfer to pick up the car on arrival, same for drop off. No issues with this car rental company.
— Seamus • September 28, 2022I booked a large car - 4 pax and 4 large bags. Was given a clapped out 15 year old opel zafira with multiple faults. I booked full to full fuel policy, but the car came with only half a tank. The car hire company also wanted to charge me extra for not having an international driving permit, despite Greek government website saying UK drivers don't need one. I threatened to walk away unless they backed down - which they did. I won't be using this company again.
— James • August 17, 2022Very quick and very simple. you will likely be offered various upgrades when you come to pickup the car but they were not pushy. It is a walk to get there however still within the airport. Very quick overall, car clean and ready. Drop off took probably 2 minutes, which I thought was really excellent.
— Franko • June 13, 2022Took 2 hours to sort the car out and charged us €100 to hire two car seats, which was more than the cost of renting the car for a full week.
— Tom • April 9, 2022Great service from start to finish. Good value too.
— Ski trip • February 27, 2022Awful, all they tried to do was sell more insurance which I did not need and offer an upgrade for more money
— Rattty • February 5, 2022Had to wait an hour at Palma airport to pick up the car due to the volume of people waiting. Refused to pay 20 euros for the speedy option and people were arriving after us and paying to push in front of us in the queue. Unbelievable that they would monetise the queuing system and frustrating to be left for 1 hour with a 2 year old child. Would never use again for this reason.
— Chris • October 23, 2021Worst experience ever Bus to off airport site 1.5 hours wait to collect car
— Pedro • September 16, 2021Terrible, staff were so rude and condescending plus there’s a complete con with regards to acceptance of debit & credit cards (only accept debit once the insurance is paid, you are informed of this 48 hours before). Only gets a two as the car was fine and worked but was bigger (which wasn’t ideal) than needed. I’ve hired cars all over the world and this is the worst company I’ve ever used. Never again.
— Taytay • July 30, 2021all good. £35 for 7 days in a new car. only downside was extra charge for breakdown cover which im pretty sure was already included
— aztepol • February 28, 2020Nice new cars clean and tidy. Try to sell you there inflated excess insurance. If you don't take it they try to scare you about the cost.
— SaintNick • February 27, 2020Have booked OK many times as they appeared to never rip you off by ‘finding’ scratches but this time the man really pushed the insurance despite being told we already had insurance. When we took car back he said it was scratched on the wheel rim and then as he opened the door he said it was marked inside too (without looking) and then as door was opened he pointed out a mark – my husband said it was corroded so an old one but no, they insisted and charged us 850 euros Had to make up their Christmas bonus somehow – we took photos and had previous photos so can prove it but refused to look at our photos – they have the power – will put it on their reviews and will no longer recommend them to anyone but we are 850 euros down just before Christmas
— Geordie • December 6, 2019The Car hire was included In our Holiday package. Can not fault OK Car Rental at all. Customer service was First Class. They did offer me their excess insurance, but as I already had this, they just held a deposit against my Credit Card, which was immediately released on return of the Car with no damage. Superb Company.
— Rowley68 • October 28, 2019Good, simple process
— Gonromin • September 22, 2019Absolutely shocking. The only word I can describe it as is a scam!!!! Paid for extra car insurance only to be told it wasn’t valid. Charged an additional €280 for their insurance. Over 2hours to get the car a total waste of the day. Unimpressed to say the least. We will never use OK car hire again or go through a 3rd party! Stay well clear.
— Wilson-18 • August 31, 2019Very poor
— Alleycat • August 30, 2019These people are criminals, they wanted an extra 300 EUR because my flight was delayed by 5 hours. I cancelled my car hire agreement with them and went elsewhere.
— JasonL • August 27, 2019Having read some mixed reviews about this company, and some examples where people felt ripped off for charges for damage, etc, I was a little dubious about what would happen. It was located off the airport, via a 5 min free shuttle ride. I guess that’s one way they keep costs down. We received friendly and courteous service from all staff we encountered. The car was in good condition. No problems at all. One small frustration was the amount of time waiting in the office to complete the final bits of paperwork. I did see some customers getting frustrated about having to pay a deposit, but it was clear they hadn’t read the agreements properly. All of that was sent out in advance when our booking was made.
— Jasper • August 15, 201960 minute wait for the transfer to the OK office about 2 miles away but then had to endure an additional 2.5 hours in the queue in the blazing sun. No canopy, seating or amenities worth noting, families littered all over the pavement around the building trying to find shade and keep cool. 10 minutes after getting to the desk, I had my car and the return process was much quicker but the pick up experience was unforgivable. Extremely unlikely to use OK again based on this experience but I fear that alternatives may be just as bad (they operate in the same vicinity). Good quality car that was clean and the only thing that wasn’t great was the windscreen washer fluid was empty (I had to fill it myself). Only 4 advisors on duty at peak time, would be much better to ensure full staffing and all desks are manned especially as the vast majority of people have booked in advance and you should know that your queue at 11am was going to have over 40 people waiting.
— Malc • August 13, 2019
Good deal. Pick up location is very far from arrivals - took two buses to get to office from T2. Took far to long to complete paperwork.
— Tf • August 4, 2019Booked through easy rent who took my money via debit card, on arrival Ok rent wanted a credit card I don’t have one so they wanted a further £150 so I cancelled and didn’t take the car.
— Geoff • July 28, 2019Very good
— Timmy H • June 26, 2019Very professional Clean and modern cars Upgrade to bigger car FOC No trouble when returning the car as there was no damage, not sure what wolf have happened if there was. We would have had to keep an eye on the mileage as we were limited to 300km per day but we had no issues
— Snuffy • June 20, 2019Average experience - quick to charge for minor damage.
— Golf114 • June 14, 2019Company was efficient and friendly but we had a few problems finding the off site park for the car return. We’ll know better next time
— Rolo • June 9, 2019Effortless, inexpensive and friendly staff.
— Maxy • May 29, 2019Only problems were asked to additional €50 when collected car as it was 12.30am . This was not explained on booking however it was pointed out at collection desk & apparently it was on page 9 of the booking form. Also had to check car in the dark & was not able to check next morning 1st thing to report any damage that may have been missed in the dark. No problems when we returned car & price was initially good.
— Bob • May 18, 2019Good value, although service at the desk is not the best and very slow.
— Mccrinb1 • June 23, 2018Good value, but somewhat take-it-or-leave-it. I think it's poor not to leave an owners handbook/instructions in the car. How was I supposed to know that the key had to be left in the petrol cap after unlocking it, in order to remove the cap?
— devonlad • October 8, 2017Good Service and transfer to and from pickup point at airport.
— Robert R • July 18, 2017Good & very quick
— NickyB • June 24, 2017Car hire company is not in the terminal, OK Cars provided a shuttle bus to the office, the driver and all staff were very helpful, I was very happy with both the service and the car, would highly reccomend
— Hazelnut • June 23, 2017
