OKmobility
I made my booking through ‘do you Spain’ which was an easy transaction and by far the best bit of the process. On arrival at Malaga the ok mobility desk is in the main foyer with the other providers but service was very slow and felt pressurised to purchase the ‘added extras’ but was happy with my decision to purchase bolt on insurance from ‘reduce my excess’. Once I’d eventually found the car which is right at the bottom (level 2-) I found the key collection desk and was basically just handed the key to the car and its location. No further ‘Hand over’ was issued and no accountability for the existing damage to the vehicle. The ‘signed paperwork’ from the initial desk which I had never signed as it was emailed never acco7nted fort any of the existing damage. I therefore took very detailed photos and a video of the car prior to departure. MAKE SURE you do the same. On arrival back at the terminal following the hire period the ‘Vehicle Checks’ are far more thorough with a penlight torch used to assess even minor damage which I was questioned on. Fortunately I evidenced the photos taken at which point the member of staff said ‘ok’ without even looking at the relevant photo being questioned. Thank goodness I’d taken my own detailed photos otherwise I feel I would have without doubt been penalised for pre-existing damage to the car which had not been highlighted at the start of the rental period by the hire company. I would be wary of using the hire company again or in the very least ensure I had purchased full insurance in advance and documented every single minor scratch to ensure peace of mind.
— Benji • Malaga, Spain • November 2, 2025They were OK - not the flashest or newest of cars, not too far from the airport (shuttle bus about 10 mins) but nice and reliable and car condition OK.
— Autumn Getaway • Athens, Greece • October 22, 2025Great from start to finish! Car was exactly where they said it would be, was clean and had a full tank. Friendly service on collection and return. Wish all car hire experiences were like this.
— Micky G • Santander, Spain • October 7, 2025Poor customer service at point of pick up made to feel like it was all too much trouble much hard work. Not enough staff only two desks open in the middle of the day.
— Dutchy • Malaga, Spain • September 20, 2025OK Mobility is onsite at Las Palmas airport and provided an excellent service. Their basic rate without CDW was most competitive, if you have your own excess cover. Car provided was clean and mechanically sound. Pickup and drop off were both quick. The staff were very efficient, and spoke good English.
— JR • Las Palmas Airport, Spain • September 18, 2025Quick check in. After we found the office. Tried to phone them buy no reply. Helpfull enough after we found them
— Volvo • Barcelona, Spain • September 9, 2025Furthest company from the airport. Really slow service. Surly staff. Paid for a mid sized SUV. Got a ford puma. They would not listen to complaints. We queued for an hour to hand keys in.
— Dylan • Olbia, Italy • September 1, 2025Make sure photos of any damage are taken prior to taking the car.
— Happy • Palma, Spain • August 24, 2025Had to wait over an hour from arriving at desk to collecting car. They tried to sell us everything under the Sun even though I had already explained that I had my own excess cover. The car they provided at the end of the day was, however, upgraded which was much appreciated.
— Kennokent • Alicante, Spain • August 11, 2025They try to upsell everything to all customers, they offered me a vehicle upgrade, as they 'had one unexpectedly available ' 250 euros for 6 days. Unfortunately I didn't have the pin for my credit card and so had to buy their excess, 240 euros. No option to pay deposit by debit card, or cash. Still,my fault.
— Tom Edmunds • Bordeaux, France • August 2, 2025Long wait time to pickup car
— Bigdog • Palma airport, Spain • July 24, 2025Aggressive scare sales tactics used to try to have you take out their insurance
— Ayr Shire • Alicante, Spain • July 19, 2025Fast and friendly service at pick up and smooth return.
— Trudy • Alicante, Spain • July 9, 2025The only place in Bordeaux I could hire a car was the airport, there's nothing in the city centre. The company are situated at the end of the rental area. The cost of their full protection was significant which we did not take. There was a 50 euro charge to drop the car at 6pm rather than 2pm, and we took the no refill option, for 80 euro we could use the full tank and not refill it. Drop off was straightforward, other than they thought we hadn't paid for the late drop off to which we showed we had made the payment on our bank statement. Overall a reasonable and friendly service but better value for money wouldn't go amiss.
— Jason43UK • Bordeaux, France • July 5, 2025They tried to get another €240 from me for cover I already had. They gave me keys and wrote down a bay number the car was in after a 15 minute walk to the bay I opened boot and put my case in and closed boot to find key didn’t fit car. So I had my case in a car I couldn’t get out and keys for a car that wasn’t the right one. After a further 45 minutes my wife finally found one and we got our case and went on our way. Never again would I use OK
— Den • Alicante, Spain • July 2, 2025They tried to rip us off for a missing parcel shelf which was missing when we collected the car, no one got up to check the car with me when we arrived they just handed me the key
— Danny • Mallorca, Spain • June 23, 2025Good prices, easy pickup and return, returned the deposit straight after I returned the vehicle. The car was quite new with low mileage, although with some small damage on the disks.
— YI • Barcelona, Spain • June 15, 2025Excellent service, which was quick ,courteous and informative. Will use again
— The Prisoner • Barcelona, Spain • June 12, 2025Almost new car in great condition. Only downside was the 60+ minutes wait as the office was so busy. Great price so probably worth the wait.
— Dinty D • Palma, Spain • June 10, 2025Friendly staff Slow collection process Very fast return process Very good value for money
— Greg • Palma, Spain • June 8, 2025
