Sixt
Customer reviews for Sixt
Disappointed after flight was redirected we were several hours late and the desk attendant tried to upsell forcefully
— Beverley • July 10, 2026Very easy experience.
Sufficient staff on hand to process pick up and drop off
Clean car perfect for the trip provided by chatty cheerful people— Ben • July 3, 2026Excellent service, good quality vehicle
— Dvr • May 19, 2026Very efficient and friendly
— Brean • May 19, 2026Quick and smooth process, plus attentive and friendly staff
— Donald • October 27, 2025good service, car in good order. just await the Excess deposit return
— Happy • October 23, 2025Excellent service, good quality vehicle
— Dvr P • October 22, 2025Car in good condition, nice desk staff despite a little sales push. Good communication including a list of any small damage already on the car, map for car return etc
— RM • September 23, 2025Easy pick up at the airport their agent was very helpful and polite.
— Jimmy • September 18, 2025Smooth no problems
— Doc • September 18, 2025Very helpful, very professional.
— Marc • September 18, 2025Great service, lovely staff, excellent car and as description!
— Caroline • September 15, 2025I hire cars a lot and this was the first time I received the car I ordered and paid for. SIXT get 10/10 because the pickup and drop off were flawless and painless, and the car quality was excellent, so all in all it was value for money.
— Keith • September 9, 2025The Sixt company gave me a car that had major dents and accidents on every panel of the car. Moreover, the tire treads were illegal and below limits and the driver front tire had no treads left. Despite my plea at the airport to change my car, they did not oblige and made me take this unsafe car for my family. This car needs to be off their fleet. I am starting to reconsider my choices in the future and will likely not hire from Sixt again.
— hur • August 30, 2025The Sixt company gave me a car that had major dents and accidents on every panel of the car. Moreover, the tire treads were illegal and below limits and the driver front tire had no treads left. Despite my plea at the airport to change my car, they did not oblige and made me take this unsafe car for my family. This car needs to be off their fleet. I am starting to reconsider my choices in the future and will likely not hire from Sixt again.
— hur • August 30, 2025Very quick and friendly collection, no hard sell on upgrades etc. Same with drop off, no erroneous fees, good experience throughout.
— Mark • August 23, 2025Sixt were great with smooth check-in and friendly service. The only downside was a lack of clarity around what damage insurance is included and how it works with top-up policies.
— RichardR • August 14, 2025Excellent car hire company
— Mike • August 5, 2025Booking, communication and pickup of the car was simple and easy. Staff were polite and helpful. Liked the car, had no problems with it and drop off was just as straightforward as pickup. I would have given 10/10 rating except for one issue - was offered an alternative class of car on pickup and discovered later that it was in a lower price class but I was still paying the original price booked. On enquiry, got a 10% refund. So check they amend the price if you accept a different type of car.
— UKTraveller68 • August 2, 2025Poor. The staff were fine, the car good. However I felt that they 'tucked me up' with the charges. I had your car insurance cover but they then told me that the car wasn't covered if it broke down charging me another E70. Please confirm if Reduce My Excess does cover the windscreen. Thanks
— Gerrard • August 2, 2025
Great service, very friendly and helpful staff
— Jax • July 27, 2025Everything smooth, car was in perfect condition and almost brand new. Pick up and drop off at Terminal 2 was efficient and stress-free.
— MP • July 27, 2025Really good , nice guys at the desk really helpful. Checked the car over before driving away. Some damage so make sure you take pics.
— Smudger • July 27, 2025Very good good near new car and very good customer service
— llrides • July 24, 2025Had a good experience with Sixt. Had arranged separate insurance through RME and glad I did as they do try to push their own cover which is pricey. Car was immaculate and ideal for a family of four plus our luggage.
— JayGeeKay • July 19, 2025A ford focus or equivalent was an 8 year old, 100k on the clock Kia C’eed. It had enough bodywork damage to make you think it was hired in Rome and in a >30c climate country a/c that could only be detected as working at night. Using a ‘gravity assist’ was the only way to see 100 km/h and more than once we were overtaken by scooters, smart cars and cement trucks. Once whilst my foot was mashed against the gas pedal a pedestrian raced by. It wasn’t too embarrassing as I’m pretty sure they were only in their mid-seventies. Skip Sixt and take a chance on that ‘local’ company who at least you’d expect to rent you that car.
— Cyril • July 19, 2025A ford focus or equivalent was an 8 year old, 100k on the clock Kia C’eed. It had enough bodywork damage to make you think it was hired in Rome and in a >30c climate country a/c that could only be detected as working at night. Using a ‘gravity assist’ was the only way to see 100 km/h and more than once we were overtaken by scooters, smart cars and cement trucks. Once whilst my foot was mashed against the gas pedal a pedestrian raced by. It wasn’t too embarrassing as I’m pretty sure they were only in their mid-seventies. Skip Sixt and take a chance on that ‘local’ company who at least you’d expect to rent you that car.
— Cyril • July 19, 2025Very efficient and friendly service. They didn't have the car we booked so gave us an upgrade to a premium model.
— CSB • July 19, 2025Great company, extremely pleased with the car and the service was swift. Very nice team, no pushy up sells was really pleased with the experience
— Luke • July 17, 2025Excellent in every way
— Paddy • July 12, 20251) are attempting to claim for damage I did not cause (seems to be a common issue with this company on reading reviews) 2) have charged me an admin fee for a "traffic violation" with no further evidence provided
— Amar • July 5, 2025Prompt service. New car
— Dick • July 4, 2025Easy desk check in. Car was about 200 yards from terminal building. Car did not have suitable wheel / tyre size for the island driving. Too low profile for curbs / narrow roads. Would have been sensible to have larger profile tyres and remove the need to charge for rim repairs.
— Nick from Bognor Regis • June 28, 2025Good location to pick up/drop off car. No issues with collection or drop off. Staff were amenable and efficient.
— Kesh • June 14, 2025Friendly staff, easy pickup and drop off. Put the keys in the drop off letter box but within the hour I had the return form emailed to me.
— KnightsGrange • June 13, 2025Good. Although got an SUV, rather than estate car, or equivalent.
— pw • June 11, 2025Very professional, prompt and helpful. A very smooth operation and a brand new Golf Hybrid Automatic.
— JO • June 8, 2025Great car, prompt service, competitive price, very straightforward pick-up and drop-off.
— Stéph • May 26, 2025Excellent customer service when picking up vehicle and then when dropping off in another country at a meet and greet facility. I had been warned against using this company but was the only one that I could use for what I needed to do and have no complaints
— ShazAdd • May 21, 2025Excellent customer service, no wait times, no hard sell, decent new car, quick drop off. Overall very impressed.
— Mr Ben • May 16, 2025
Very good
— Lycroft • May 12, 2025The improvement i've had in Sixt customer service over the years is noticeable. I had a great experince, extended my time and gave me an upgrade
— Jonald • May 12, 2025Good price, speedy collection and drop off.
— Rosie • May 8, 2025Nice welcome, car upgraded & no issues to report.
— BMX50 • May 7, 2025Really trustworthy and helpful from the get go
— Dreadnought • April 30, 2025All good
— Pip • April 26, 2025Good service on car collection. Car was upgraded at no extra cost. Car was clean and modern.
— Neil T • April 18, 2025Very reliable
— Mufti • April 8, 2025I love renting from Sixt. Though it'll never compete with the super cheap options, the service, upgrades, ease of process and quality of cars are consistently excellent.
— Kate C • April 3, 2025Good service
— Gigi • March 25, 2025Fast friendly service both to pick up and return. New modern car, no hidden extras or pressure selling of add ins.
— Gavin • September 3, 2024A fantastic car hire company. Easy to collect and return the car using a QR code. The vehicle itself a vw Polo was great and economical on fuel. All of the staff were professional and pleasant. Shuttle bus to and from the airport efficiently ran.
— Annie Laurie • August 8, 2024All went well. Pick up complicated because they don’t like private insurance. Drop off efficient.
— Prittlewell • June 24, 2024Car booked not available. Surcharge for a different model
— Monty • June 22, 2024good ,new car easy pick up and drop off.
— rich • June 9, 2024Great service throughout from Sixt. Just a shame the VW Golf 8 is a terrible, terrible car, which ruined my enjoyment of the hire!
— Very good service • June 2, 2024The hire company were quick and informative, the only issue we had was the vehicle was higher than we were expecting and there was no label or manual in the vehicle to advise us of the vehicle height, which could have caused us driving under a low barrier.
— Godfry • May 25, 2024Trustworthy
— WN • May 25, 2024Great selection of cars, just missed the details about their pick-up bus so had to walk 5 mins across the carpark (but they dropped us back on the return :) )
— ChitSt • May 16, 2024Very easy, friendly staff, took deposit , had car ready. On drop off quickly looked over and that was it, all done. Hire desk just across car park from arrivals, but great when dropping off, just as you drive in to airport.
— Bry • May 15, 2024
Very Good company ..excellent service
— IvanC. • May 12, 2024Pick up and drop off were extremely quick and easy. Car had a few superficial dings on pick up which I noted and photographed. The car was as advertised with reletively low mileage and ran faultless ly including a 9 hour day drive from Brisbane to Sydney.
— Ensonricky • May 3, 2024Very efficient and effective. Collected us immediately from the airport and provided an upgrade to the car we had ordered. Excellent service
— GK • March 19, 2024Very friendly people Just note not all cc transaction appear as “sixt”
— Ozzie traveler • February 29, 2024Friendly and helpful. Fair price.
— JohnJ • January 26, 2024Used this service for a long time and only recently had to actually claim. All went through quickly and easily and received my payment hassle free.
— Paul • January 7, 2024Polite and efficient
— Davd • December 15, 2023Easy pick up, no fuss drop off
— Arjun • November 19, 2023I would not hesitate in renting from Sixt in Cork Airport again. Desk is in the arrivals hall, and is only a short walk to the car pick up location. The staff at the collection desk were very good, and made for a pleasant pick up and return experience.
— Cloughie • November 8, 2023Excellent service at Faro Airport. Car as pre-booked. Out of hours return for an early flight departure was seamless and easy.
— EdA • October 29, 2023EFFICIENT. HELPFUL. CAR GOOD AND AS EXPECTED. STAFF FRIENDLY AND PROFESSIONAL..
— MUFTI • October 16, 2023Car hire company was good. They stayed up despite the flight being delayed to past 1am
— James • September 25, 2023Easy to use, good selection of small/ budget cars and competitive. Reservation made via Ryanair.
— Colin • September 18, 2023Clean , new car , easy to hire
— Nugz • September 18, 2023Would not accept car hire excess insurance and were forced into paying an inflated fee for excess insurance even though this was taken out with a third party provider. Reduce my excess
— Keira • September 18, 2023Always honest and fair dealings at SIXT
— PieterE • September 15, 2023Efficient and very helpful and friendly
— Trish • October 18, 2022Friendly, efficient and helpfull
— Tony • October 17, 2022Always helpful and professional and reasonable. When I return vehicles they are always fair.
— MothershipCnnx • October 10, 2022Ok
— Korcula • October 3, 2022
Customer experience and care second to none.
— CKFS • September 21, 2022Good price obtained online by pre-paying. Nearly new car. Good service from Sixt staff. Only negative was that the dirty rain had not been wiped off, so the car and glass were not clean.
— Route 66 • September 13, 2022Friendly efficient check in. Car suited our needs. Sat Nov was a bonus.
— España Man • September 13, 2022Great service
— Doug • August 25, 2022Brilliant. Was told about this from a friend. Well worth the money. Saved me paying £130 with SIXT.
— Sid8775 • August 17, 2022Absolutely awful experience. An hour out of Paris, we reported a warning symbol and alarm to Sixt and were advised to pull over and not drive the vehicle, but we received absolutely no support for the following four hours despite endless phonecalls - no alternative method of transport and sleeping arrangement given we were almost 400km from our booked holiday accommodation!! We were stranded with our small children and my mother, all of whom were hungry and extremely tired. We ended up booking into a hotel and taking the car to a Peugeot garage ourselves the following morning, where the issue was rectified, but despite promises of a hotel bill refund we have had no replies to our efforts to contact Sixt and lost an entire day of our time away!! A hugely stressful start to our holiday!
— Jess • August 6, 2022Initial car I was given had a service light showing. Changed for another vehicle which despite showing on their spec.would fit two large suitcases and a small one we were only able to get one in. Changed car again so delaying us by over an hour. Not ideal after a 3 hour flight delay!
— JK • June 21, 2022On the plus side they were very friendly and efficient both at car collection and return, and were not at all pushy about extras. My only gripe is that the car offered was not really "similar" to the one I booked (a size smaller I would say). I took it, because the alternative was waiting for a larger vehicle to be prepared.
— BGGB • June 21, 2022Well, what a refreshing change. Pick up was quick and easy. All-completed and on my way in less than five minutes. Staff very friendly and helpful. No pressure To convince me To take the extra insurance - I advised this was covered separately - which made a pleasant change to experiences with other companies. My one concern was a lack of checking over the vehicle before handing it over and being in a dark underground car park it was very difficult To self check all the pre-existing dents/ scratches. After I had left the garage however I received an email containing details of existing damage. 33 different items! This caused me some concern given I could not have checked them all before departure due to poor light and sheer number of minor dents/ scratches. However I needn’t have worried. Upon returning the car a week later there was no issue at all. a brief once over with the Sixt representative and I was then wished on my way home. No quibble, no attempt to identify any additional damage ( there wasn’t any ) or charge me any extra - as has been the case from Other rental companies in the past. So overall, friendly, professional, efficient service all round. Very impressed.
— Mike • June 19, 2022Flight was delayed so we called the sixt airport desk and arranged for them to hold the economy car that we booked, by the time we got to the airport they had given the car to someone else and could only offer us a premium range rover (for an eye watering cost) We had to go with another company (losing our deposit) and pay more than we had originally planned
— Bob • June 17, 2022Very efficient, great service
— BrookieMcr • June 15, 2022Terrible. This was a new car but Sixt dissabled the GPS because they wanted to charge extra for something that ECERY NEW Audi has. Also Sixt wanted us to take out INSURANCE that is at a CRAZY PRICE for accidental damage. I WANT TO WARN ALL PEOPLE THAT THIS INSURANCE CAN BE PURCHASED FROM MANT COMPANIES FOR ONLY 15 EAROS but Sixt chages RIDICULOUS PRICE for same insurance. I WILL NEVER USE THIS COMPANY again.
— Skydancer • June 14, 2022Friendly service
— Kaz • June 3, 2022Excellent service and well prepared cars
— Ian • May 31, 2022CDW insurance and theft cover not provided by Sixt. Can add, but at v prohibitive rates. All felt like a rip off.
— Spider • May 13, 2022This review is not about Reduce My Excess that service is good, easy to use and competitive. This is about SIXT rental and our experience of travelling with young children late in the afternoon. The SIXT rental office was closed and the contact number on their door doesn't connect at all. We booked weeks in advance and received confirmation and marketing emails constantly before our travel date. Avis came to the rescue and the five other rental companies (Hertz, Eurocars etc.) all had open manned offices. We only managed to get a car because the lady ahead of us couldn't drive manual cars and hadn't booked an automatic! It was the only car available and we were lucky to get it. We had an 100 mile onward drive but could have been stuck at Aberdeen Airport with no hotel and two young tired children, anxious about their new school. The other car hire company staff whipped round to try and help and they all reported that our experience was a common occurrence with SIXT customers at Aberdeen Airport and that they often took the brunt of complaints from let down customers even though they don't work for SIXT. I have applied for a full refund of the advance paid rental and payment of the difference in cost between Avis and Sixt fees. Will update this post when I have more info as to how they respond to my complaint.
— Never Use SIXT • May 9, 2022Expensive but really good cars and good service from the staff
— Absy • May 2, 2022Good
— Joey • April 11, 2022Straightforward rental, high quality vehicle, reasonable price. Drop off straightforward.
— Ed • April 10, 2022Great Service
— Sunny • April 7, 2022
Easy collections. Polite staff. Tidy car, size that we booked. All straight forward. Extended hire by 3 days, given a good price.
— ROBO • March 23, 2022Local to where I was based. Pleasant helpful and polite staff. Car was fairly new and clean.
— ChrisS • March 15, 2022Easy pick up at airport - no queues; car good; Sixt are a bit more expensive than some but worth it
— John • February 28, 2022Efficient, easy to deal with, slightly more expensive than some
— JH • February 28, 2022Damage on pickup not captured Hard selling by staff Mis-selling by staff Long delay for vehicle Vehicle not cleaned to COvID standards
— The man who rents alot • February 21, 2022They were excellent from booking until drop off. Very nice car. Even received a phone call during the rental agreement checking all was well and if I had any questions
— Andrew • February 21, 2022I’ve had trouble with Sixt before - they had accused me of damage - which was never made by me. Fortunately I took photos and a video at the point of hire - so I was nervous this time round. This time they found no fault with the car at all - quite rightfully - and refunded the correct amount of deposit. Good experience this time.
— BooBoo • February 18, 2022The branch I used was local. All staff are very friendly and helpful. Had a little difficulty booking on line but this was due to a temporary glitch in changing over computer systems. Vehicle was clean and in good condition.
— ChrisS • February 13, 2022Car was great. Queue to get it not so good - took longer to get on the road than our flight time. Not that happy with waiting 5-7 days for deposit to be returned either.
— Onions • January 30, 2022The transaction was very simple and easy. The only thing is that sixt appear to say that the rental desk is in the airport terminal. It is infact a short distance from the terminal.
— Colm • January 2, 2022Bank holiday weekend so long queues but great car, great price and very pleasant staff no hard sell for additional cover etc.
— Lanie • November 8, 2021Everything went as expected.
— KP • October 16, 2021Hassle free online booking. Directions given for pickup. Car clean and excellent condition. Excellent value for money. However I was just handed the keys without any instructions on use of indicators, lights or opening petrol cap.
— Helen • October 14, 2021Excellent service. Picked up promptly from airport. Good quality car. Dealt with efficiently when returning car
— Bess • October 1, 2021Very easy process to hire, collect and return the car. Very pleasant and polite staff who were very helpful.
— Harpo • September 27, 2021Perfect economical car. Great service.
— Kev • September 23, 2021It was good.
— Kodza • September 19, 2021One of the best car hire companies I have dealt with - all staff were helpful and professional and the car was excellent (Mercedes A Class) a little more expensive than some other companies but you probably get what you pay for
— Chrissiemouse • September 10, 2021Nice company and good cars!
— JP • September 7, 2021The Athens Sixt staff were professional, very friendly, and efficient in the car rental process. We were given a VW Polo in very good condition and suitable for driving on the roads in Greece.
— Alvin • August 31, 2021
Smooth and very user friendly experience - thankyou
— Macroom • August 31, 2021Awful. Took an hour to get the car due to snail-like service at the desk (manned by a single person), plus the bizarre additional requirements that only Sixt seem to insist on. Plus the collection site is a walk from the airport. I wouldn't touch these again with a bargepole.
— Jimbob • August 22, 2021All fine and reasonable prices…if you shop around!
— Pringle • June 27, 2021Excellent
— Smokey • June 12, 2021Avoid at all costs. I wish I had read the other reviews before I used them in the UK. Problems started when i returned their car, which was having functional problems. First they claimed that my "payment in full" was really only a "coupon." Then they claimed there was damage to the car and sent photos, but fortunately we had taken pictures when we relinquished the car showing that it was clean and damage-free. Then they sent an new invoice showing that we had signed up for all kinds of insurance that we had SPECIFICALLY REJECTED because we had independent insurance.
— An absolute nighmare • June 4, 2021Excellent staff and service
— MAL • May 9, 2021Awful! Sixt deduct 200£ from my account without any permission!
— Nicola • May 7, 2021Charged €385 for a flat tyre. This company is a scammer. For a tyre that costs €60 to change, €385 is ridiculous. This is theft. I will never be using Sixt again. What a terrible company.
— Ali • November 13, 2020I have been a customer of Sixt for a few years with no issues. However after my latest rental I have to join the others saying to avoid this company. I returned the car, they checked it over and all was fine, then 2 weeks later they send me an invoice for £90 with a photo of a tiny scratch on the rim of the front tyre. A scratch that would have been caused by regular driving, not intentional damage or anything. I was so disappointed, and what a cheek to charge for something so tiny that would not affect the look or the use of the car. So please learn from me and everyone else and avoid these scam artists.
— CherBear • September 30, 2020Thieves!
— Auldjake • September 23, 2020Thieves!
— Auldjake • September 23, 2020Excellent Customer Service and Excellent Vehicles.
— Cris • July 31, 2020They are a bunch of scam artists. I rented a Luton van with a tail lift. When I returned the van they claimed I scratched the underside of the tail lift. This is the part of the vehicle that lays down on the ground so you can roll your loads onto it to lift it up to the truck. It is in regular contact with the ground. This is akin to them accusing me of getting a pebble stuck in the tire treads. They are now trying to charge me 1000 GBP for the "damage". I know of three other people that have similar situations. I will never use this company again, nor should you.
— willien • July 7, 2020Friendly service at pick up and nice clean car.
— RH • May 27, 2020Claimed and invoiced me for damage to a car that I did not make. Their "Customer Services" declared me guilty before even asking for my evidence, which they promptly dismnissed. Juge, Jury and executioner. AVOID!
— Chris B • April 17, 2020Sixt is the biggest scam in man history, can’t believe they are official and have big stores. they should be in jail or hell for the amount of scam they do. I’ve rented a car from Manchester to London and When I dropped off In The London branch they took pictures of it and their was no damage nor scratches. After 3 weeks they send me a bill around (1 thousand Pounds) to cover the cost of painting the whole car and they said that their was damage in the car in the second inspection. CHEAP, UNETHICAL, THUGS not only they are these things but they don’t have any shame to come after 3 weeks and claim am responsible for such damage.
— Ezzo • April 3, 2020Absolute robbing B#$tards!!! Do not use this company! we ended up with a £1000 bill for paint damage we didn't do. Unfortunately i didn't take images of the car before we drove it away. Proving the damage want caused by me was impossible, just as them proving i did do it was. t&c's in their favour in this situation so you will be forced to pay. They have no interest in working with customers to resolve any issues like this. Scam artists at work here! AVOID AT ALL COSTS!!!! YOU HAVE BEEN WARNED!!
— Greyhounder • March 28, 2020Absolute robbing B#$tards!!! Do not use this company! we ended up with a £1000 bill for paint damage we didn't do. Unfortunately i didn't take images of the car before we drove it away. Proving the damage want caused by me was impossible, just as them proving i did do it was. t&c's in their favour in this situation so you will be forced to pay. They have no interest in working with customers to resolve any issues like this. Scam artists at work here! AVOID AT ALL COSTS!!!! YOU HAVE BEEN WARNED!!
— Greyhounder • March 28, 2020I would never recommend Sixt. I rented a car in London and bought extra insurance they kindly recommended for foreigners. It would have been nice of them to inform me about possible congestion charges while driving through the centre of the city: I got a penalty of 180 pounds. OK – my fault... Additionally 7 months later a freaking German debt collection company raised a demand for unpaid costs: everything is long paid, including the penalties, including the extra protection and now I have to spend my time sorting this mess up. Why do these types of companies still exists – should be long bankrupt with peer-to-peer car lending so easily available and with much better service.
— Never use Sixt! • March 16, 2020Hire company we’re fine, the car was damaged but accurately recorded on the hire documents. The car was clean and under a year old
— Ronny • March 4, 2020
Great service- - quick collection and drop off. No nonsense.
— Surftraveller • February 22, 2020Was the cheapest big name, and glad I spent a bit more. Car wasn’t brand new, but it was fine and they didn’t try to wring money out of me to make up for the hire being dirt cheap.
— Ray • February 22, 2020Very quick and confident
— Bob • February 16, 2020Van arrived wet and in the underground pickup area. Visibility was poor and the van had multiple scratches and dents which were difficult to see because van was black. No assessment of van and it’s condition was noted and made a call to Sixt help desk informing of concerns with van condition and no inventory of scratches and dents. Sixt understood and I was told not to worry about it. Other than that van was great to drive and came with winter tyres. I was more concerned of the horror stories you hear about the excess charge they apply to your card and then have to claim it back with your excess insurance, which is cheaper through google search £15 compared to £50. Overall van and space for 9 people was spot on. Could not fault the van but how company does it’s handover and collection leaves you open to fraud by said company
— Antonio • February 12, 2020- — Verified reviewer • February 12, 2020
Excellent and friendly service. Even got a coffee when dropping off the vehicle.
— Dave • February 10, 2020Good price, well organised.
— Ant • January 28, 2020I never thought it would happen to me after using Sixt happily in Lisbon and Faro regularly over the last few years. I even moved from using car trawling websites such as Argus to go direct as they were so easy to use on most occasions. HOWEVER I think I became complacent. Beware if you are a regular Sixt user - the issues and practices that others speak about on say e.g. TripAdvisor Faro Forums may come back to haunt you. We arrived on 19 December at Faro Airport under rental agreement RA – 9430746908. We had requested a car in the group IFMR and received a Renault Kadjar which I was happy with. The staff at desk and inspecting car were all super friendly and easy. HOWEVER the parking lot as others have mentioned was unreasonably low light and also there had been rain. We looked over the car and agreed on the pre noted damages. I notified the staff member of a small indent near an already marked damage on drivers side rear wing panel. He said it was noted but not on the official agreement and not to worry as it fell below the size of mark required to be added to the rental agreement / damage list. This was a mark already present and agreed face to face that would could not add it to their damages as it was below 3 cm! ARRRGGG though - In this case when we returned it a very angry and aggressive male staff member called Miguel went straight to it measured it up and magically made it our problem and our liability despite me telling him the previous conversations while picking up. I had taken images in the carpark when we picked it up and even in the dark light and the fact that the car was black and it had rain drops all over it I can still see the small dent there - just. None of this matters. The Sixt experience / customer treatment after that - you have to remember like most unfortunate people complaining here you are trying to get you and maybe your family to a flight pronto - was disgraceful. The attendant taking the car in Miguel had a good laugh at us all, staff members would not give their names, the manager seemed to have an arguement about the validity of the mark with Miguel but backed off. It was a shambles. In the end we had to leave and decide not to sign the acceptance that we made this tiny indent. All three kids very dejected and annoyed by then as we were. We had paid for the fuel and left this all square. First day of the new year and Sixt take £86 off my card for the fuel but without saying what it was for and totally without consent. No reply to any of my emails asking what the charge is. No help. We wait - thinking that the £86 charge is maybe the fee for the tiny indent repair. No reply to emails apart from standard 'we are dealing with your request' Eventually get reply in the post and it's to say we are liable for repair payment for the tiny already on car. This request comes by international mail and is a statement saying they will take for £365 from my credit card. Pretty shocked by that especially when you realise that all the other knocks or dents on the car already listed are NOT repaired and some poor hirer has had to pay for them. Think about that next time you hire a car. The dents you see someone has been charged a fortune for - yet they are NOT repaired. So that's a scam right there - theres a great article in the FT about it which highlights how these companies specifically renting high at airport have to up their extra charges on you. In our case though we genuinely picked up a car with the belief that we were doing so our most trusted company. It has put me off all car hire tbh. When they have your details i.e credit card they can take what they want and they will. I do not receive replied from Portugal Sixt and cannot affect the outcome of this seemingly. I urge you to think about NOT hiring at Sixt unless you fancy the same headache. I cannot advise another car hire company though but TripAdvisor forums with local knowledge have good suggestions.
— PaulMac • January 22, 2020V good. Efficient
— Allen • January 15, 2020Great service easy and friendly great car at a good price
— And • January 13, 2020Nice customer service Great ride Great price
— Jae • January 12, 2020I've been hiring cars for years and been using this company over 10 years! 6 weeks ago i hire a car in Portugal Porto and i do my usual thing inspect the car and take loads of pictures! So i noticed there was a chip on the windscreen. so i took a picture and told one of the workers! But So when i returned the car the man said this is new damage but i show him my pictures and he agreed the damage was already there but he had to make a noted of it and 6 week later customer service would like me to debited: 557.87€ from my credit card! Even with my photographic evidence with time and date they still want me to paid? PLEASE AVOID THIS COMPANY !!
— Nick • January 8, 2020Car was perfect and reasonably priced
— Mr A • December 30, 2019Significant pressure at desk to buy extra, unwanted, 'unnecessary' insurance which was equivalent to 100% of a week's hire charge. Booked on the basis of a Nissan Qashqai as advertised but not available at desk so given a Kia Sportage as an alternative which was a huge disappointment and vastly inferior to the Qashqai.
— Raynpa • December 30, 2019Friendly staff at the front desk, but the staff in the parking lot didn’t want to conduct a joint check of the car upon receipt, and they didn’t show me how the car’s features worked (sat nav, media system, etc). Upon the return of the car, they said I missed some faults when inspecting the car, but that was because they made me check it alone and I wasn’t sure what I should have been looking for. Very unprofessional especially when other car rental companies are much better during the check out process.
— PS • December 29, 2019I've come to terms with the fact that I've been scammed with the 'phony scratches' trick.Far worse is that 4 months down the line I can't get a proper invoice so as I can claim on my insurance. 4 months of being'fobbed off.'
— Worst ever • December 10, 2019Hi, just to let everyone know ... YOU WILL PAY AT THE END OF RENTAL AGREEMENT. No one will explain you how it works : deposit money etc ... Also if you unlucky to get a penalty ticket you need to pay 40£ to Sixt only for them to send your details to police council etc (obviously you need to pay that penalty in full). No point for a coorporate account as you are going to pay more that a normal rent (i pay 109£ a day for a van that i supuse to pay 46 £ only... reason? Christmas is comming! Please don’t rent from them !
— Dan Edy • December 6, 2019Found a 3mm stone chip on return tucked into the bottom left corner of the windscreen impossible for me to confirm it was there or not in collection due to adverse weather conditions when checking car. Discovered on motorway that screen wash was empty.
— Squonk • November 21, 2019Sixt gave us incomplete information when we picked the car up and, when we dropped it back off, their rep was supercilious and condescending.
— Martin • November 13, 2019Very good - didn’t try to get me to buy extras. Car fine.
— 19simon • November 12, 2019
Excellent streamlined service
— Ireland Trips • November 6, 2019Scammers. I rent a car for 3 days and after some personal problems i brought the car back after 1 hr and 30 min. The total rent for 3 days was 80 £ . The lady at the reception and at the customer service at the phone they told me they still have to charge me for 1 DAY , i said Ok it's fine. how much will be , around 20 something £ .. and she said yes .. and rest of the amount will be refunded in your account. I said ok it's fine.. After 2 days, surprise.. i was charged 60 £ for 1 day !!! So i paid for 1 hr and 30 min , 60 £ . They 're scammers.. now i can see why the have 1 star review everywhere.. and also i paid a deposit of 300 £ which i was been told i ll be in my acc in 2-3 working days. Surprise.. i don t have my money back.. i called again and now the changed in 2 weeks.. ar you f..ing serious? i have to wait even for my money.. the lady said : ye... it s tricky.. will take a good 2 week or more.. AVOID THIS SCAMMER COMPANY !!!! THEY DESERVED ---- STARS.. !!!!!!!
— Vlad • November 5, 2019Problem free rental
— TonyD • November 1, 2019Promised a VW polo or similar and got a Skoda :-( plus absolutely no water at all in washer bottle. Very dangerous in my opinion and a basic check. Car was clean and ready though with a very quick transfer both ways.
— Dex • October 30, 2019Great friendly service, lovely clean car and a free upgrade, would definitely recommend!
— Verity • October 28, 2019They were fantastic from the beginning, very helpful, clear instructions, easy to pick up and drop off. Fantastic and highly recommend
— rachel • October 27, 2019I had done a domestic flight from Edinburgh, They refused me the car I had booked as I did not have my passport. You are not required to carry your passport in UK. A driving licence is ID. They it was in their paper work! I had a hard copy of the requirements and the email from them the day before listing docs reqd. Oh NO I would have to wait for 2 hours for her supervisor. We finally came to an agreement using an way out of date emailed utility bill.I do not need this kind of hassel so personally will not use them again
— poddy • October 26, 2019Ripped off! After waiting nearly an hour to pick up a pre-booked vehicle, the Sixt staff member showed us the car and pointed out 3 of the "wheels" were damaged and recorded them as scratched "aluminium rims" on the rental agreement. We later returned the vehicle out of hours when their office was closed. Many weeks later, I've suddenly been charged for damage to the "tyres" - despite their photos showing the damaged tyres are directly next to the scratched rims (and on that vehicle it's impossible to damage the rims without damaging the tyres). They've just gone ahead and debited my credit card with the cost of replacing 3 tyres. They've not replied in any meaningful way to my querying their actions. They've also not bothered to review the photos of the previous incident where the "rims" were damaged, where they no doubt charged another customer. Not only was this a blatant rort, but they seem to have zero concept of customer care. We had already made a decision that we were unlikely to use them again given the long check-in times, which are very tough if you've travelled any distance with kids. However, their actions regarding the pre-existing damage are despicable. They've lost a customer for life, and I'll be making sure everyone I know is aware of their unscrupulous business practices.
— Alex • October 22, 2019We decided to pay a bit more to avoid the rip-off merchants and very long queues at the airport. We weren't disappointed, though we did have to queue for 15-20 minutes at the desk when picking up the car. No hard sell on the excess-cancellation insurance, which was a relief. And whilst we hadn't put the slightest scratch on the car, it was good to see they only checked it over quickly, and not with a microscope. It was nearly new, and very nicely appointed. As I say, a bit more than the cheap guys, but still worth it for the quality, service and lack of hassle.
— Flyer55 • October 22, 2019Excellent service provided by professional and friendly staff.
— Diddy • October 21, 2019Staff really nice but we were unfortunate that there had been 4 delayed flights arrive in just before us so we had a quite a while to wait before being seen too.
— mermaid • October 20, 2019I think Sixt Faro is the most disgusting car hire company in Portugal I have sent emails, regarding a fictitious damage issue. I have spoken to Sixt customer service by phone with no resolvement. I was not given a return document to sign, I stood with the person inspecting the vehicle, it was not heavily soiled as stated by Sixt company as vehicle was kept in the Garage. I did not damage the car, I can only think one of the Sixt employees damaged the vehicle when taking the car away for cleaning. When collecting the car, the girl at the desk said that any scratches that were already on the car were okay as they were surface. I had trouble setting up Satnav and SIXT Colleague helped me, I did show him some scratches and he said they were okay as they were only surface so do not need to be recorded. Sixt company is obviously very unorganized as I was sent wrong documents for damage in the first instance white BMW (Porto) when I hired a silver Renault (Faro) My Name is Danny W not Jurgon Stein, then and we were charged 15 euros for E Tolls which I agreed to for the whole rental and then charged separately. I have not give permission for money to be taken from my credit card account, for damage I have not done. Sixt Faro will be getting bad reviews and I will advise everyone I know, of Sixt bad work practice. Sixt Customer Service has not Forwarded their complaints procedure ( I have asked this three times), so I can take this matter further if required. Sixt Car Condition department have closed this case and I have not given permission for this as it is still in dispute. I have asked proof the work has been carried out, so no new SIXT customers get charged for this again and again. I had hoped I was dealing with a reputable company, but obviously Sixt have some very deceitful staff . Giving wrong information and fabricating information that customers have caused damage (that was probably done by a SIXT employee). I will put this information out on as many review sites as I can. I am Disgusted
— Danny • October 20, 2019Excellent service, quick and easy, easy returns
— Christopher • October 19, 2019Very helpful
— Grandma 26 • October 17, 2019Horrible company they have so many loop holes to make you pay more. For instance the card that pays has to be the main driver how rediculous, my girlfriend who doesn’t even have a driving licence booked the van and on completion of paying for the van it states the card has to be in the name of the driving...
— Fva • October 16, 2019Very professional they tried the usual up selling and CDW trick but I declined. They supplied a brand new vehicle. The rate was very competitive
— Tel • October 11, 2019Booked through AutoEurope, so all paid up front. Paid more for Sixt, as they usually ave shorter queues. The man on the desk insisted on trying to sell me insurance, despite my repeatedly declining, explaining that I had this excess waiver product. I had to say 'no thank you' at least 7 times. Ultimately, and despite this, he added 'glass and wheels' cover to the hire without telling me, so after I returned home I discovered that they had charged me a further €31. Shoddy.
— Andjons • October 9, 2019I always use them
— Sarah201182 • October 6, 2019The car given was not the type/grade of car booked. No argument, just given. Windscreen washer fluid was empty. AdBlue was empty. On return, staff were totally dismissive.
— Bosun • October 5, 2019I returned a hire car to Sixt St. Pancras and the staff refused to inspect it. Having checked over the car I wasn't concerned, and have never had any issues with hire companies. Two weeks later Sixt tell me they have have a damage claim with photos of quite substantial damage that clearly is from another car hitting the side. I disputed and heard nothing for 9 months, then they sent me a bill with an engineers report that had new photos on it with even more damage, taken in a different location. Their own photos showed that they were trying to charge me for damage that clearly happened months after I returned the car. I am still disputing the charges from Sixt and getting nowhere, and get conflicting and random responses from them only after escalating it. Do not hire from Sixt!
— Tom79 • October 4, 2019
Needed a car to travel north for a few days. Ordered a car having seen the latest offer on TV. Great friendly branch staff. No car available in the group I book, so an awesome free upgrade to something that should have cost 3 times as much. Only problem was I didn't want to give it back :)
— Jimbo09990 • October 3, 2019Waited an hour for pickup. Did not have our booked car available. Was forced to upgrade with additional fees. Lowsy customer service. Never again.
— Nic • September 27, 2019Car was dirty & not presented well for a hire car. The staff tried to add on extras without informing us of extra cost. Probably wouldn’t use Sixt again.
— Al • September 25, 2019Initial impressions very good but have now been hit with an outrageous bill for alleged damage to driver door
— Malcolm • September 25, 2019DO NOT BOOK car hire through sixt. Intimidating, high-pressure sales on pick up forced us into additional agreement that we didn't need or want. Which came with hefty additional costs of course. Misled as to what we were paying for on pick up and return-no card receipt issued until after event on specific request. On collection we joined 4 other customers querying the additional costs charged- all in hundreds. On many previous occasions we gave never had these issues with other companies. Months later no satisfaction through customer services. Sixt should be investigated by agencies who govern this business if you look at reviews continually mentioning their sales practices.
— NB43 • September 24, 2019Class.
— Stephen • September 24, 2019Could not be faulted, from collection to drop-off, everything went very smoothly indeed. The very slight damage to the car on collection had been noted and the exact terms of the rental agreement were explained quickly and simply on collection. The car was clean, had only covered 7000Km and was provided at a competitive rate. I have avoided car rental in Italy, due to poor customer service and even poorer cars - this isn't the case with Sixt. They were genuinely five star.
— Uxbridgehorn • September 21, 2019I chose Sixt because it had received good reviews on Which and was reasonably priced (neither expensive nor suspiciously cheap). It lived up to the reviews and all went smoothly.
— Sara123456789 • September 20, 2019Just ok
— Santa • September 18, 2019Very good. Efficient and quick.
— DaveJC • September 17, 2019Great, fast, friendly service.
— Bemorerob • September 14, 2019Worst car hire company I have ever used. They have cheated me twice in 5 years.
— Brian • September 12, 2019straightforward hire process , nice car , no problems encountered
— jangit • September 12, 2019Very efficient and friendly
— Brean petergulliver57@gmail.co.com • September 11, 2019The car was fine - upgraded from a Golf to a Corolla saloon, and in perfect condition. Delivery to our hotel in Vilnius happened just as it should. But collection from our hotel in Riga was a complete foul up - Sixt failed to collect at the time in the rental contract, failed to ring back when they said they would, then dumped on us the problem of finding safe, legal parking until they could get around to collecting the car. This really spoiled our experience of the car rental.
— Woofer • September 9, 2019Always used SIXT as you always get a decent car, very easy to deal with if you have any problems
— Rf • September 8, 2019Nice pickup area, nice car.
— Royal Caribbean Cruiser • September 4, 2019Adequate but expensive
— Neil • September 3, 2019Do not use. They sneaked extra charges on our bill without making them explicit. They charged you at the end of the hire when you have not got time to argue as you need to get your flight.
— Sierra Mike tango • September 3, 2019Car came clean and in good condition only issue we had was we felt extremely bullied into taking their full insurance and made to feel if we didn't then the car would've been damaged within our rental agreement
— Xy • September 2, 2019
Thieves. Small scratch on bumper £300 to put right apparently. Fortunately I had bought my own excess insurance - despite their attempts to guilt me into buying the overpriced damage waiver saying my policy was not valid. Tried to up sell me to a bigger car I didn't want at the airport and knowing well those were the only cars they had. I didn't fall for that scam fortunately. They even asked me to give them a 5* review! Car rental is murky industry I went with Sixt thinking paying more would mean a better service - I was wrong.
— G-unit • August 29, 2019Worked well - good, well prepared car - bigger than ordered. Very efficient hand over and return at Billund. Invoice forwarded by e-mail within 3 hours.
— BBill • August 27, 2019Easy to deal with, easy to find counter at the terminal, and car collection just 200m from exit. Easy return, all in all exactly what it said it would be like
— Timh • August 24, 2019No issues very quick return when they saw I was I a hurry
— Lee • August 24, 2019Very good service from Sixt, very friendly employees, and generally a stress-free experience.
— PS • August 23, 2019I found the 'hard sell' at the airport difficult. They sold me breakdown cover on a brand new vehicle, stating that if I didn't take it I would have to pay if the vehicle had to be recovered during my trip. I do not know whether this is the case. They told me that I needed to bring the car back to the airport with an empty tank - it was full when I picked the car up and charged me £51 for a tank of fuel. I checked with the company who I booked the car through whether this was correct and they advised me to fill up the tank as per my rental agreement document and to ask for a refund of my £51 which I did. They told me that Sixt would not recognise my 'excess insurance' which I had taken out separately and put a £1200 hold on my credit card. All in all, I found renting a car with Sixt placed great stress on me during the holiday. Not to be recommended. Having said that, the car was brand new and very clean and when I returned the car, the staff were polite and courteous.
— Ali • August 23, 2019Good service. Best desk in the Airport. Car new and in great condition.
— Ads • August 21, 2019Very good. Tried the hard sell re extra insurance but excellent otherwise. Easy to collect and drop off.
— Jon • August 21, 2019They were very easy to deal with and good value. Don't forget to bring your ID even if you have filled in the check-in form. Sixt Reading doesn't offer anywhere to leave a vehicle for the duration of the hire.
— Gav • August 21, 2019Excellent service especially as we should have arrived at Treviso!
— Gavsus • August 20, 2019I had a great experience with Sixt and would definitely use them again.
— J Lee • August 19, 2019I took out value excess insurance cover with yourselves and stated to the Sixt rep who charged me excess insurance at inflated prices and other unexplained fees.
— Goldie • August 18, 2019Very good. Bit too much of a hard sell on car upgrade and taking out CDW protection though)
— the_original_invisible • August 18, 2019AVOID AVOID AVOID! Awful experience hiring a car in Dubrovnik city centre, Croatia. Read the reviews and do not use them! We picked up a car and had been ‘upgraded’ to a bigger car, that was covered in scratches, didn’t have GPS even though we had paid extra for it so we were given a handheld one but told we got 60 minutes free calls with that one. We had made them aware we were going to Bosnia for a day trip. On route to Kravice waterfalls we get a flat tyre... shouldn’t be a big issue. However we were given a car with NO SPARE TYRE and the liquid tyre repair kit was empty, the fluid has been used up and not replaced. With no options we called the breakdown line and got told as we were in Bosnia they couldn’t do anything they only covered Croatia so to call a different number. The next person we spoke to told us they couldn’t help and to call the original number back who then decided they could do something. The GPS phone they gave us didn’t work so we had to do this on our mobiles and now have £45 charges on our phone bills. We waited 4 hours for a recovery truck and then a 3 hour drive in a truck to Croatia. We only had the car for 5 hours. We spent longer waiting for recovery and sitting in the recovery truck! I then had to go back the next day and wait in line for 45 minutes at the Sixt office to be told ‘we have forgiven the fuel costs’. Following further complaints all I have been given is ‘forgiven fuel’ and no charge for the Sixt insurance. I used Avant car in Split and had a much better experience. This ruined our holiday. Honestly, read the reviews and do not use them.
— Erin • August 18, 2019Not given me the car I wanted and charged me an extortion sum. Completely mis-sold me their product and I paid 5 times more than what I would have paid at Thrifty
— Nas • August 18, 2019Much better than the rest
— Goldie • August 18, 2019Pick up was fine although did not have booked vehicle available. Drop off was a little chaotic.
— JohnnyCougar • August 17, 2019Decent car. Happy with service and ease of handback but collection at Corsica airport was disappointing staff at desk seemed disinterested and aloof and almost seemed to ignore that we were there. Also almost no English spoken by the staff which was difficult as we had very little French. Maybe it is typical of French attitude.
— Dave • August 17, 2019Great service Great car Helpful staff It was just what I expected.
— Jon • August 13, 2019All good, fast service. Only suggestion is that on collection more time is given to read through and understand what is to be signed for. It seemed very rushed, and at this stage, you do not want to make any mistakes.
— Traveller • August 7, 2019
Rented the car for 3 days and paid 280£, they later came back and asked to pay 350£ for a 2 inch scratch that I haven't noticed when I got the car. Apparently it's a common scam, I should have known better. Please avoid.
— Mikhail • August 2, 2019Very helpful and informative
— Reuster • August 1, 2019Failed to deliver and telephone communication is a nightmare. I will never use SIXT again.
— Sup3r • July 24, 2019Everything as expected. Car was not washed pre pick up but a discount was given because of this. Drop off at Tallinn airport was painless once the drop off point was located.
— PedrofaeLeith • July 24, 2019helpful and no high pressure, efficient
— PB • July 24, 2019Great service. Very helpful
— Mike • July 23, 2019Despite saying no to all the ‘extras’ they offered they still put them on and received a further 86 euro bill at the end. Helpfully this does come back through until you are back home! Would not use again-corrupt!
— Cheltenhamdaisy • July 19, 2019Excellent experience at both ends of the hire. No hidden charges and lovely staff. Refreshing!
— Emma • July 17, 2019I would strongly advise not to rent from Sixt in Belfast. Cannot be trusted, will cheat you on little damages and have a terrible customer service attitude - never ever again and I would advise everyone who visits Belfast to avoid them at all costs ...
— David • July 16, 2019got lost in the car park due to poor airport signage - but a friendly Sixt man came over to us and showed the way out. Never been let down by this company - but have often been helped out
— Muswell Bob • July 15, 2019Very good . No queues to collect . free upgrade. Quick efficient allocation close to airport. Car clean and in good condition. Return a little hard to locate but staff helpful and on the ball. One even ran after me to give me something I had left in the car by mistake
— Tess • July 12, 2019A bit of a queue to get the car but they had a good ticket queueing system. Chap was very polite and did NOT try to sell me additional insurance (a rarity) - he did enquire how much luggage we had and did offer an upgrade if I needed it for my golf clubs. They have an auto toll collecting system which they activated for a small charge - that all worked well. Car return was simple and quick where we both signed off to say that there was no additional damage which was emailed to me. For once a pleasant experience with a hire car.
— John E • July 4, 2019Did what they were supposed to. Didn’t like that I had my own excess waiver cover.
— Pipsmith • June 30, 2019My insurance is £200 a year paid £300 for a week with sixt don't go anywhere near them
— Gordon • June 29, 2019We are waiting for the assistance for 4h...and still waiting. In center of London. Never hire with Sixt. Now 2.25h in the morning. Terrible. Don.t choose Sixt
— Zanns • June 22, 2019Excellent service from friendly staff at both airports, dropped off car at Alicante. Good signage at airport and very quick and easy delivery. Competitive price and cheap upgrade on car. Recommend.
— Juan • June 17, 2019Having used Sixt for many years, I now will NEVER use them again. They are trying to charge me for damage that was already on the vehicle at the time of collection. The car had significant damage to all 4 alloys on collection along with a big dent in the driver side wing. They are now bullying me into paying for damage I did not cause. Steer well clear!
— Kate • June 11, 2019v good, did not overly push thier insurance
— ian • June 9, 2019Do not use this company. Still waiting my deposit £300.00 customers service 1/10 Once again do not use this company Sixt.
— Pun • June 4, 2019Really quick process to get the car. Everything I needed was available. They asked if I wanted to reduce the excess, but said I'd taken out this insurance and they were fine with that. No hidden extras. Great service.
— MickeyP • June 4, 2019
Efficient and friendly service, good value. Hire car was clean on collection and gave no problems
— Wandering Wurzul • June 2, 2019Very impressed.
— Gav • May 31, 2019very slick con man
— chris • May 16, 2019very slick con man
— chris • May 16, 2019made a booking for a Opel Insignia or simillar. When I arrived at Copenhagen at the Sixt booth I was told thry only had a mini cooper available! I had to make an upgrade which was more expensive than the whole rental
— RMM • May 14, 2019They should have less than a star. The disorganization is alarming. The system allowed me to book at the Bromley branch to get a van at 7.00 in the morning. We left meetings and all to ensure van was booked, call them at 6pm on an expensive number. phew!! the staff says to mine that the reservation is canceled as branch only opens at 8 even though we still had a booking. I gathered the kids from where we had gone to for them to enjoy themselves on hols. Rush to use a computer as I can't use a phone to rebook or ask what the problem is. I go online and there is a mail saying the reservation was made , what to bring to collect the van at 7. I call them and speak to a very non-challant rude man. He says ' you booked at short notice'. I am shocked at his poor customer services skills. The system should not let me book if it is short notice and we are talking 2 days in advance. He actually asked me if he should cancel the whole reservation. No remorse nothing . I tell him that I do not understand why the system let me book a vehicle if it's not there, he says he never told me the vehicle is not there. In all actuality that was what he told me. I ask what I can do? he says he does not know. I ask if I turn up at theirs at Bromley if the vehicle will be there, he says it should be but the Manager still has to look into the request. He asks me again if he should cancel the request as I say it would have been best if I booked with Europa. He says ' I will cancel the request so you go and book with Europa'. I tell him his service is poor, I am not even shouting, I say he is rude, he drops the phone on me. STAY CLEAR PLEASE. This company will mess up your plans like bigggg time. his staff will drown this company.
— Shocked customer • April 17, 2019I ordered a SUV/4x4 vehicle as we were going skiing in the Alps. The car I was given was a BMW X3, I informed then that I would be drive between countries I was informed that I was covered, we collected the car from the allocated space, on return I followed the direction using the SixT app to the drop off location, a very friendly gentlemen met me, took the keys as we emptied the car, he informed me everything was good with the car and then some else drove it away. The drop was location was next to my terminal. The process was very quick and easy.
— Andrew Bristow • April 12, 2019They are such an unethical company! Scammer!
— Tsitsi • April 8, 2019The returns area at Lisbon Airport sounds like the starting Grid of a F1 race as agents over rev, skid and generally abuse the returned cars. My car was cleared of any issues, they subsequently tried to charge me for damage to a wing mirror. I fought my case and in the end they backed off, but I would not trust them again
— Fuppy57 • April 6, 2019The most unreliable company. Just stay away
— Ss • April 4, 2019The most unreliable company I ever seen
— Sam • April 3, 2019No problems with them over many years of hiring a couple of times a year
— LAP • April 1, 2019Good staff quick service and great cars
— Lolojo • March 29, 2019Needed to return to UK urgently and only available flight was to Gatwick. I turned up at Sixt with no reservation and the staff were great - friendly, helpful, efficient. In no time we were on our way North. I returned the car to Manchester airport the next day (where my originally scheduled flight was due and where I'd left my own car) and the staff were also very friendly - when I had to return because I'd left my spectacles in the vehicle they had them ready for me. Very good service and the six people I actually dealy with at Gatwick North, Gatwick South and Manchester could not have been frienlier or more helpful.
— Peter • March 23, 2019Avoid at all cost. They charge fake cost at return
— Jose R • March 21, 2019Absolutely terrible. I'd booked a small van for a house move - I'm not comfortable driving vans, which is why I booked something smaller. When I arrived, I was given a much larger van that I did not want, as they didn't have any of the small ones left. There was no vehicle inspection and I was told not to worry about the damage on the vehicle, as they knew it was already there. After returning (out of hours), I later received an email saying that damage had been found, which I would be liable for. Very disappointed, as there were no incidents in the van which would have caused any damage. Poor service and now I'm looking at a bill for damage, which I have not caused. Will never use again.
— Huntington88 • March 15, 2019Very quick and easy for paperwork and car collection
— josh's dad • March 7, 2019Extremely rubbish service i would not recommend this branch to anybody absolutely no customer service am disgusted how they tret me .
— Jay • March 6, 2019AVOID USING THIS COMPANY. Scam you for damage not caused. When picking up the car they tell you not to worry about any damaged seen and refuse to put it on the paper work then when you return they charge you for it saying you done it.
— S,,, • January 9, 2019Rented: MXP Milan Oct 2018. Unlike all other rental car companies Sixt does not close your account when you return the car. This allows them to make damage charges weeks or months after the return. I am now in a dispute with them over two 5-10mm scratches on the alloy wheels. This was so small along with other wear on the 12,000Km car I did not flag the issue when collecting. This is just an excuse to make an unwarranted charge. In my opinion what they are doing is fraudulent.
— Steve • October 23, 2018
- — Verified reviewer • October 23, 2018
This is by far the worst car rental company I have ever dealt with and hope ever will!!!! hired a minibus to take 13 of us to a charity event (including a 1 year old baby). I opted for the premium roadside assistance etc and paid the extra £100 or so.On our journey we had just left our hotel when an artic lorry ran into the rear of us ( no one was seriously injured ).this happened outside Crewe at 11am on a Saturday. After phoning the sixt support line, we were left with a smashed up vehicle at the side of the road in the wind and rain.1 hour passed we phoned again ! sixt were not able to get any dealers to answer the phone , but if we wanted we could try one ! 2 hours later we phoned them back again as they had not got back to us , we were told not much they can do ,I told them we were going to have to try and get taxis and there van would be unsecured due to lack of windows and I was told I would be in breach of t & cs and id be liable ! .another hour passed and we called back ,now they said they could not get us a 17 seater ,but we managed to find out they were sending someone to recover their van (no us just the van).we made our way back to our hotel. Now with no van. Due to us travelling from all over the uk I now only needed a 7 seater but this was not available either I asked for 2 cars but no to this. They said I could try traveling to Birmingham airport and rent another !after several more calls and stress they told us we would have to make out own way home and TRY and claim it back. so I picked the van up in Glasgow so I had to pay £700 on train tickets not to mention food hotels and taxis. I have submitted form and still nothing. Total disgrace to abandon its customers in wind and rain including a 1 year old baby miles from anywhere . "All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile." There words not mine
— john • September 18, 2018I gave them 3 chances and failed all 3 times. I had booked with them for a recent holiday to Gran Canaria, for a "luxury convertible" car, category, in which they stated 3 makes the BMW series 2, Audi A3 and Open Cascada. Then after booking online and confirming my preference (for either the BMW or Audi), I called directly their offices who confirmed to me that this would be no problem. In addition they advertise that by downloading their app and put in your credentials one is able to select their specific car directly in the app before the day of rental. Absolutely none of what I told you above was true, and it was all misleading. Registering on their app was an absolute nightmare and required more information than one needs to apply for a passport. Not only that, after finally managing to register, it emerged that one can only select the preferred car about 30 minutes before rental (which in my case meant while I was in the air flying into the airport). Now the best part, when arriving at their airport desk, I was told that they didn't have any of the cars advertised. They only had the VW Beetle conv.. That was not even a question of non-availability on the day, but they just do not have these anywhere on the Island. There was absolutely no recourse to escalate the situation. The agent was extremely unhelpful. Basically everything I was told was a lie. This was the third time I've come across this type of misrepresentation from this car rental company. NEVER AGAIN!!!
— Chacho • September 6, 2018Firstly we were 20 minutes late and they gave our car away. Secondly they had no other car to give us. Lastly the employee yelled at me to the point I felt unsafe and thought of calling the police.
— JC • August 1, 2018They caused me extreme mental health issues by charging me the full excess for damages I did not do. They will screw under 25s over because they know we can't pay for zero quid excess and exploit us to pay for non existent damages on the vehicle and cause you immense grief that it is your fault without proper evidence.
— Anonymous • July 27, 2018I am afraid that we had a very bad experience with Sixt rental. On returning the car we were told, AFTER ONLY A GLANCE, that there was a new scratch on the bodywork; however this was not visible to us even with a close inspection, not until they got right down and shone a torch at the paintwork showing up a slight scuff. Though we inspected the car beforehand, I would not expect to have noticed this, though I assume it was already there. We lost our Euro 200 excess and would certainly not trust this company in the future.
— Filip • July 26, 2018Good service, easy pick up and drop back process. Great staff with local knowledge, willing to advise. As usual not very happy with us bringing our own excess protection policy - they always advise it won’t cover you and try to pressure you in to buying the company policy but apart from that I couldn’t fault them.
— Teenbean • June 11, 2018Efficient and helpful on arrival and when car was returned ( nice clean little car ) but emailed invoice received at home on day of return looks really dodgy!! A couple of unexpected charges and worst of all a charge for 7 day car hire despite the full charge having been prepaid nearly two months ago
— Jcdurham • June 1, 2018Nice little car and hire and depart process quick and efficient. On return however too many cars returning and reception yard overflowing backwards onto access road...dangerous. Also on returning home find pretty quick email indicating some unexpected charges and email entirely in Portuguese so difficult to decipher. Await credit card bill with interest
— Jcdurham • June 1, 2018Got a great upgrade of car which was gratefully received. The drop-off was painless. My only gripe iss the great deal we originally got almost doubled in price once I added another named driver which was quite a shock, hence lowering the review score.
— Smashie • April 9, 2018We had no problem with the hire company or the vehicle itself. Renting a car from Geneva and driving in France is not the easiest to sort.
— Wipeout • March 22, 2018Very quick and efficient pick up. Got a VW Up. Really great value for money, so economical and easy to drive
— Moons • March 3, 2018Let me start by saying that if you don’t have car hire excess insurance then you need your head investigating. I used to rock up all over the world hiring cars with only the collision waiver insurance. UNTIL I read the small print.....any damage and you face GREAT BIG charges. Reduce my excess was not the first company I have used but when I checked on the feedback of my first insurer I was disappointed, they were based in Ireland and seemed to have a reputation for not paying out. Reduce My Excess have a great reputation and also great competitive prices. I find that their annual charges are less than some foreign car hire companies charge for a single trip. My son has taken my advice and also has annual excess cover with this company. Please.....for the sake of under about £40 get this cover because without it you could end up in tears.
— ChrisAdams. • February 21, 2018Excellent service. No waiting at pickup or return. New vehicle 8km on clock. No pressure to buy extras especially waiver insurance
— Thurbie • January 31, 2018Everything was nice and straightforward apart from trying to find out more about Fully Comp insurance on the website - it seems that Third Party insurance comes as standard. So we had to deal with the insurance upgrade at the airport - done with the utmost efficiency there though.
— Kesmerelda • January 22, 2018Their website said I was booking Mini Convertible (or similar) and they provided a Mini Convertible. I (and, more importantly, my 8-year-old daughter) was very happy with this. The reasons for giving a low score is that they said if I take the car with full tank, instead of returning it full they said they will charge me £33.77 euros, which is less than the price of a tank of fuel, and I return the tank empty. However, in the week that I used the car I did not use anywhere near full tank, and I calculated afterwards (the car tells me my average fuel consumption and how far I have driven, the petrol stations tell me the local price of fuel, that I only used about £21 euros of fuel, so I would have been much better off refilling the tank, but this was not explained to me when starting the rental. I was also a bit concerned that, despite them writing down the damage before I took the car, they did not want to check it with me when I returned it. I only returned it a few hours ago, I hope they don't try to charge me for any damage.
— Philip from Stanmore • January 3, 2018Excellent service
— Apps • December 8, 2017twenty quid a day? result. new car, simple online process. did what it said on the tin.
— El_Schiz • December 7, 2017Always great cars, last few have been almost brand new, great service and easy to deal with.
— NB2017 • December 4, 2017Good service, no force for anything unusual.
— Parg • December 3, 2017
I have taken this insurance several times due to its low cost.
— billy • December 1, 2017Had a brand new car, nothing to complain about
— Andrea • October 26, 2017Really good and efficient staff at all points of contact.
— Skybluesam • October 26, 2017Their website was easy to navigate. We were impressed that they rang us a couple of days before to remind us what documents we needed. Picking up and dropping off the car was very easy and the staff were very helpful and efficient.
— Lynn • October 18, 2017Well organised office with prompt service making the collection and return process easy. A well presented five month old car.
— JR • October 16, 2017I found Reduce my Excess website simple to use and pricing to be very competative and would have no hesitation in recommending them.
— lychnis • October 15, 2017No problems,speedy service at both pick up and return.
— Roadroamer • October 5, 2017Excellent service - have previously used them and impressed with the way they deal with things - no adding on loads of extras, no huge deposit against your credit card etc. Straightforward process - not the cheapest, but so much less hassle and given they don't add on loads of extras you don't need, they probably don't work out much more expensive, if at all. Will definitely use them again (and we got a free upgrade).
— Lucy • September 26, 2017Very good. Hassle free cover.
— peteed • September 26, 2017overcharged on supplementary insurance using confusing selling techniques
— AnimalMad • September 26, 2017Efficient friendly service. Will definitely use again
— Gary • September 24, 2017The Car was good, easy to collect, found extra scratches so needed them added to the sheet, returned car yesterday, just need to check if we've got the retention deposit back on my credit card.
— Sim • September 21, 2017Good service.
— sumits81 • September 17, 2017Very professional and helpful handover team. Hassle free experience.
— HNS • September 16, 2017no queue and quick service at arrivals desk, extras offered but not pushed for, however opel corser was quite old and in very average condition (90,000K) as I only paid £165 for 13 days I accepted it (and it fitted in with the rest of the junk on greek roads!) damage sheet showed some dents/scratches but I photographed the whole car anyway before driving off. on return the car was checked inside and out by them and confirmed condition to be ok, I will update this review if my creditcard shows otherwise.
— Sixty • September 14, 2017Waited for over an hour at the desk and a further 25 minutes for the car to be 'washed'. it was covered in scratches that weren't listed on the report. They said there were giving us a car upgrade and then pointed out as we signed that the contract terms had changed from 'full to full' fuel to 'full to empty' which meant they benefitted from at least 1/3 tank of diesel.
— I love holidays • September 4, 2017Very fast and efficient and good value for money.
— Ajacks • September 3, 2017Eveything went smoothly. Great price too.
— Dingdong • August 31, 2017Was given a rather small low powered car, Audi Q2, instead of a Qashqai. Whilst you can expect a same class 'alternative' when picking up a hire car, the Q2 surely isn't an equivalent alternative in the same size/type class. Whilst the Q2 worked, it was undersized, underpowered and had no USB connections or gizzmo's as you'd get in other brand vehicles. Plus the electronic handbrake, coupled with low engine power made hill starts something of an adventure. Sixt wouldn't see my point of view.
— Andy • August 31, 2017Efficient service and really welcoming and helpful: they helped set up the satnav for us and fit an excellent child car seat, all with a smile.
— Andrea • August 30, 2017
Overall great product offering and very easy to purchase.
— iansur • August 23, 2017The car was in good condition, well equipped and maintained. The office was close to the port and bus station. We were offered lots of "extras", but the staff weren't too pushy.
— Moorsman • August 21, 2017EASY TO BOOK GOOD VALUE
— BIG BINKS • August 18, 2017Excellent service, reliable and didn't over charge for anything. The car was ready and brand new.
— Cassidy13 • August 11, 2017Excellent customer service
— Nudge • August 11, 2017If you complete everything on-line before you arrive, then it's a really quick & easy process
— Shabs • August 8, 2017Reducemyaccess great, Sixt who I used in split not so great, they just seemed intent on selling you extras. There is so much choice at split airport when choosing a hire car
— Nic • August 5, 2017Helpful, quick, charming staff. Upgraded as car booked was still being cleaned. Easy to navigate out of airport to Pula Centre and easy handover on return. Would recommend.
— Birthdaygirl • August 3, 2017Great car! spotless and brand new. Great customer service. Would use again.
— cha1234 • July 25, 2017Always check your fuel before you leave, no matter how tired you are. Having paid the supplement for a full tank to leave it empty on return, found out on the journey there was less than half a tank. Moreover the 70 euro surcharge really didn't take into account the tiny fuel tank which could only take 30 euros of fuel. Rude/arrogant staff at the airport, if I ever hire again, i'll pay the extra for a better company.
— GPlay • July 24, 2017While the car wasn't brand new and hadn't been washed or cleaned inside since the previous hire, that was dealt with on the spot. We had a good look at the car with a representative at collection, highlighted damage not already recorded and were signed off without any problem on return. We've used Sixt several times recently and would happily do so again.
— Wanderer • July 20, 2017Absolutely smooth transaction with Reduce myExcess.com at a good rate and I will be using them again in the near future.
— lennie • July 17, 2017Hire car company was ok and no problems with car during duration of hire so no charges were incurred. Only issue was that we were charged an additional charge at puck up as we were taking the car to an island and we weren't aware of this at the time of booking.
— Comforting to know there will be no hidden charges • July 12, 2017Unlike the other hire companies at Cork Airport (at least the ones I've dealt with previously) a Sixt employee inspects the car with you at the time of collection, and also on return.
— Denis • July 11, 2017helpful, efficient service supplying a good vehicle with the minimum of fuss or sales-pitch
— grandpa • July 11, 2017Picked up the car with no hassle, no intense pressure to sell excess insuarnce. Car was clean with the usual scuffs and scratches. The agent in the car park took several pictures of the front valance etc on his phone. The car was underpowered on hills but ok otherwise. On returning the car we was told if there was no agent on duty leave the keys in a box on a building the other side of the car park. All very wel but in the event that the car gets damaged after we had left it who gets the bill? There was an agent on duty who was a miserable devel and it's only the beginning of the season so pity anyone hiring a car in August. The price paid was good but wouldn't use them again.
— Robbo • July 11, 2017Very good car, very well organised way of collecting and returning the car. Very pleased indeed.
— Josoppi • July 8, 2017The car was exactly what we asked for and was brand new , the collection and drop off were both quick and hassle free
— tonyw • July 5, 2017Trouble free and Sixt provided a free upgrade which was welcomed
— Pracib • July 4, 2017Very professional and quick service
— Ben • July 2, 2017
Car ok ,no problems with the service
— Doug • June 29, 2017Not in central Budapest, 6km away. Didn't get the "Free Weekend Upgrade" I paid for. Poor customer service.
— Adrewetx • June 27, 2017Car was new and reliable but the office was a little away from the airport
— Roberto • June 24, 2017I was very impressed with SIXT. They were on the Ball with my booking on arrival and did their very best to accommodate my requirement for a vehicle that could carry a wheelchair as well as four passengers/ . It was a little on the Pricey side but a brand new vehicle which fully met our requirements.
— BG • June 24, 2017No problems. No hard sell of CDW as I had my own insurance
— Ali • June 23, 2017Very straightforward process especially if you have a pre-paid voucher. No hard sell tactics when it came to extra insurance etc. Only downside was the lengthy wait to pick up the car possibly because it was a busy time!. Car was clean but with a few battlescars. Check it over & take photos before driving off. Staff very efficient on return - no delays.
— Deiseboy • June 23, 2017Very easy to collect the car, clean, and new, with a very swift and hassle free drop off.
— Alex W • June 23, 2017Only complaint was having to queue for over 30 minutes at car hire depot as there was an inadequate number of staff to deal with the customers waiting.
— DecFIN • June 23, 2017Excellent, prompt service, no queues and an excellent, new top of the range car. Not the cheapest but worth it for the previously stated reasons.
— SteveM • June 23, 2017Car waiting clean tidy as described, like always Lisbon car return is a nightmare,
— fozzy golf • June 23, 2017Very efficient, no hard selling of any extras
— Money Saver • June 23, 2017
